Jimmy John’s
12460 W Capitol Dr, Brookfield, WI, 53005
Jimmy John’s Menu
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Visit below restaurant in Brookfield for healthy meals suggestion.
Visit below restaurant in Brookfield for healthy meals suggestion.
Visit below restaurant in Brookfield for healthy meals suggestion.
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Address :
12460 W Capitol Dr
Brookfield, WI, 53005 - Phone (262) 373-1600
- Website https://www.jimmyjohns.com
- Click To Get Directions
Opening Hours
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Specialities
- Takes Reservations : No
Delivery : Yes
Take-out : Yes
Accepts Credit Cards : Yes
Bike Parking : No
Good for Kids : Yes
Good for Groups : Yes
Attire : Casual
Wi-Fi : No
Has TV : No
Waiter Service : No
WE SERVE THE FOLLOWING STATES
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Brian K.
I just experienced perhaps the worst customer service I have ever encountered at this particular Jimmy Johns. After battling 20 minutes of construction traffic on a one mile stretch of Capitol Dr, I pulled up to Jimmy Johns with an unfiltered yearning for a #17, jimmy chips and a Coke/Dr.Pepper mix and a #16 for my mom. I hadn't eaten lunch and I knew JJs was just the kind of college student food I needed to satisfy my cold cuts craving. JJ's sandwich makers are quick, but their ordering process is painfully slow and interrogative. The dude must have asked me fifty questions; by the time he asked me how I wanted my pickle sliced, my sandwiches must have already been made. Of course, I didn't even notice the guy put my sandwiches on the counter. Now, I knew something was wrong when a few minutes had passed and my #17 had not been called out yet. After sniffing around the counter, I noticed a few sandwiches sitting around, and a couple of sandwiches in a paper bag. There was no real clear label on the bag...no slip... no number. But I assumed since there were 2 sandwiches in a bag, and the only other option was a few other independent sandwiches lying around, I went with my gut and grabbed the bag. I asked the sandwich maker if this was my 16/17, but he was more focused on asking me how I wanted my pickle sliced (that still sounds so wrong). So off I went, battling another 25 minutes of traffic. I hate tuna. Tuna is quite possibly the only thing in this world I wont eat (and I've eaten my share of pencil erasers and bugs as a kid). When I opened up my sandwich and was greeted by a foul smelling fish scent, I knew something was wrong. I grabbed the wrong sandwiches. Now, I am not saying that was Jimmy Johns fault. I clearly picked up the wrong sandwiches. It was an honest mistake, but really, I wouldn't have made it if their pick-up counter was a little less confusing. After all, when there are 4 or 5 sandwiches sitting up there, how am I supposed to know which one is mine?! I called up the store. I explained to them the situation, and the guy seemed really cool about it. I asked him if I could come tomorrow and get a refund and he said its worth a shot. So the next day, I drove back to the store with the 2 tuna subs and asked for a refund. The first guy seemed cool, but he had to clear it with his manager. The manager. Let me tell you about the manager. Honestly, I wouldn't be writing this review if it wasn't for her. I understand it was partially my fault for picking up the wrong sandwiches, but I was honestly so surprised how rude she was. I forgot her name (unfortunately). Maybe it was Clarrisa...something with a C maybe. She walked up to me and I calmly (and nervously) explained the situation. I told her that I ordered 2 sandwiches yesterday and I did not receive them. She replied by explaining that I took their delivery bag instead of my order. I asked her if I could get a refund or at least a credit... as I would expect most corporate restaurants to do if I received the wrong food. She responded by essentially blaming everything on me. She told me that I was the one who picked the wrong sandwiches, and therefore she couldn't give me a refund. I explained to her that it is confusing that they would place the delivery up on the same counter as the carry out food. She said: "I always put the deliveries up on the counters. Thats where we put them. Its not our fault you took the wrong sandwiches." She said the best thing she could offer was to remake the sandwiches. Since I already had eaten lunch, after a while of arguing she told me she could offer me credit. I really just wanted my money back, but I counted my losses and took the credit. She then said "I'm going to need the sandwiches back." I passed her the day-old tuna and she walked across the kitchen and slammed the chips on the counter and the sandwiches in the trash. She seemed pissed... I even tried to lighten the mood by telling her "That's okay, its tuna... not a huge fan." She grabbed a ratty old piece of paper (maybe the back of a work schedule?) and scribbled down my name and phone number. I told her I really appreciate her doing this, but she didn't say a word. After she wrote down my name, I thanked her. Of course she responed with a "yup" and forcefully walked away.
(1)Sara S.
I hit this Jimmy Johns often as it is nearby my workplace. It's fast, very friendly and consistently good. My favorite is the multigrain bread with my vegetarian sandwich. My kids love it as well. The restaurant is always clean with plenty of seating. Easy to get to location.
(4)Brit A.
I typically like Jimmy John their service I quick and inexpensive. But I notice that this particular one does not offer sprouts like some of the others. The sandwich I had was good as normal. Because they try to be fast they sometimes jump the gun. When I started to place my order the automatically assume that I wanted it on their traditional French Bread so they started on that until the realize it was an unwich (no bread sandwich). I felt bad that they wasted bread on simple mistake because urgency. I also noticed that they had to stations set up for a large crowd which was nice. The reason I give it three stars is because they forget to give you your change every or if they do it is in correct every once in a while ( be aware of this). Attention to detail is must.
(3)Sheena F.
According to yelp this location is 2 miles away. I called to place a pretty large order which would be totally worth their 2 mile drive and they said they don't deliver to my address. I guarantee they deliver 2 miles towards Brookfield! Too bad because I'm a great tipper...
(1)Kellee O.
I love this Jimmy Johns! They are fast, friendly, and their subs turn out great! I work next door to this Jimmy Johns so I do stop in ofter. Never once have I had an issue. They are very friendly as well!
(5)Joseph B.
Jimmy Johns always have the freshest subs. Their service is extremely fast. I usually go to the one at 124th and Capital. Always clean. They do an extra special job at keeping the place spotless. Been to other ones and they are pretty much a carbon copy. Have to complaints whatsoever.
(5)Sarah S.
This is a good Jimmy John's right on the border of Wauwatosa & Brookfield. Decent sized parking lot, friendly workers, plenty of seating inside, and of course the signature Jimmy John sandwiches and my personal favorite Unwiches. Get a Ham & Cheese Slim and don't feel bad having lunch out at just 168 calories!
(4)S T.
I had the Italian and it was not very Italian tasting me. This was the least liked sub place I have eaten at. Cousins Italian sub blows JJ away.
(2)