What happened to this place? I live nearby and come quite often. Over the last year or so I've noticed a slight decline in service. The bagels are the same but the sandwiches seem to be thrown together. The flow of ordering with the fancy new (and very impersonal computers) is just broken. When I walked in today there was one person in line to order and probably 7 people in line to pay. I ordered and then observed that they were randomly calling people out of line to pay. Once you pay you then wait again for the 1 person doing the actual prep work to make your order. That's great. A person taking orders behind a massive black computer screen, a person ringing people up, and a person making the orders. Oh, and one other thing, I used to look forward to coming in. The music was great and the employees always seemed to enjoy working there and interacting with the customers and each other. There was good energy. Now it's like the employees are recruited from Subway Sandwiches. I don't think I saw a single person smile or look even slightly interested in what they were doing. Your music is like I'm at Walmart. My prediction is you are also not doing as well as you used to and will be switching management soon. Good luck with that, I want the old bagel shop I loved back!
(2)
Brock B.
This review pertains to the 556 University Pkwy store in Orem, and I've had it with this location's incompetence. Since the store near 1600 North in Orem closed a couple years ago, this one is now the closest to us. Unfortunately, this store and restrooms are rarely clean, the signage and order line are confusing, and, although most of the employees are friendly, they don't know how to operate a restaurant. They don't know about their products, never seem to be ready for business, and just don't follow through. My family and I like the chocolate chip bagels, but this store never has more than one or two in stock no matter what time I try to order. Even when I try to call ahead in the morning, I can't get product. Last Saturday, the 8th of August, was the final straw. I called at about noon to place an order for a baker's dozen of chocolate chip. The gal on the other line politely told me that they were out (surprise, surprise). I asked if I could place an order over the phone and pick them up before closing. She didn't know, so she put me on hold for a couple of minutes. When she returned, she cheerily told me that unfortunately the bagels would not be ready today. When I pressed for an explanation since they had 5 whole hours before closing at 5:00 p.m., she again put me on hold for a minute. When she returned, she said that the bagels were frozen and would need to thaw (doesn't give much confidence in the quality of the product, huh?). I asked if I could place an order for the next morning, Sunday. She said that would be fine and took my phone number and said the bagels would be ready at 10:00 a.m. I asked that someone call me at about 9:45 a.m. to confirm, and she said okay. Well, it's 5 minutes to 10 the next morning and I've yet to receive a call, so I call them again. Another lady answers. I ask if my order will be ready. She doesn't know what I'm talking about. So I firmly, but politely, give her my name and number and she puts me on hold. When she comes back she tells me that the bagels are not ready. I just hung up the phone right there. This store really needs to shape up and act like it wants to be in business. The managers need to be replaced and the workers retrained. So we've decided once and for all to just spend the extra 15 minutes to visit the location in Provo, which always has fresh product in stock and WILL make up your order on time if you call ahead. It's a shame too because I live 1 minute away from University Pkwy.
(1)
M R.
After a stressful work week, I thought I'd treat myself to a lunch out on Friday. . . . I went to Einsteins Bagels in Orem. . . Some treat. I ordered the artichoke and chicken panini, fruit salad, and a diet coke. Listen, I'm the least picky eater you will ever meet, but my panini looked like someone slathered an expired spinach casserole that had been left in their fridge for a week or so onto 2 pieces of burnt toast. So basically I paid $10.50 for a limp pickle and 1/4 cup of fruit. I also found the process of ordering the food so confusing. There is a sign at one end that says "order here" and another at the opposite end that says "express order" or something like this. Why is ordering so complicated? I think Einstein's should just stick to 1 specialty . . Serve bagels. Don't branch out. Don't get too fancy. Just serve bagels and maybe cream cheese. Nothing more.
(1)
Olivia B.
Pros: free WiFi. Cons: out of hummus, they got our order wrong twice, and the women's bathrooms are closed so everyone has to use the men's. Bottom line: would not recommend. I'm not coming here anymore.
(1)
Carter P.
First time here. Very clean store. Signage is poor as you cannot figure out which side to enter in to place an order.....staff is polite but unknowledgeable about their product. Had a bagel with cream cheese and a coffee. Coffee is good quality however the bagel is not even close to a traditional bagel. I inquired of the manager if these bagels were frozen before baking and he said YES. He also added that they do not boil the bagels before baking. Seems more like bread with a hole in it as they are not crunchy on outside due to short cutting the process. Staff was not even aware of how bagels are traditionally made. Seems to be just another chain taking short cuts on product.
(1)
Jordan W.
So, the employees were very abrasive and not accommodating to the fact that this was my first time visiting. They did not listen to my order and the bagels had an disturbing amount of cream cheese on them.
(1)
Uwe G.
Don't go to the restroom before you get your order. Sanitary standards violated. You don't want the details.
(1)
Alan D.
This place is a chain, but they're trying to do something a little different. At least it seems that way to me. I like bagels. Hell, they're dense bready kinda things. Somewhere along the way, people found out they can put stuff in that dense bread for more flavor. How can anyone complain about that. Then, someone decided you can can cut em in half and make a sammitch out of an infused, delicious bagel. Seems like a franchise opportunity to me. Not a bad place. Beats the hell out of McDonalds. Plus, I'm a big fan of Einstein. I am unsure if he had a brother or not, of if he was smart too.
(3)
Michele C.
this place sucks. ........ first the cashier seemed bothered by my wife and I just being there. ..(we felt bad as she was texting)..There was only one table in the whole place that wasn't nasty. we were overcharged on our order . when finished the trash cans were so full no place to dump. ..there was only one other customer. food was ok
(1)
Ricardo S.
I went to Einstein Bros Bagels in Orem, Utah and the restaurant was filthy. First, I was told to wait while the cashier had a personal conversation about LDS Church university wards, then I was rudely checked out. The "bottomless" coffee was completely out (not the first time), and their was a dead fly around the condiments for the coffee. To make it worst, the napkin dispenser was covered in grime, the floors were sticky and the tables had enough crumbs to make a new bagel. You would imagine it was probably busy, but there were two guests in the restaurant. The staff was too busy sharing photos on their phones rather than cleaning. It makes you wonder how dirty the kitchen environment is if the lobby is that filthy
(1)
Alexandria M.
It was okay. I got a cinnamon bagel with plain cream cheese and it tasted great, but the customer service was lacking. A lot. The employees treated me like a number instead of a person and I felt pretty rushed. BUT, they make really good bagels! I'd go back, but not for the people.
(3)
Rob A.
I recently stopped in at the Orem Einstein Bagel store, a location to which I had gone for over ten tears. I am sorry to report that recent management changes were made without consideration of customer care. They have hired an extremely rude female manager there that sorely lacks personal skills. After my order was totally screwed up, I was told that I was wrong on my order and no apology was forth coming. I just stood there aghast and promised myself I would not go back after the way I was treated. I ordered a cold drink and was served a hot drink and ordered a bagel toasted and was served one cold. My discussion with the manager feel on deaf ears. I will not be returning after being a ten year customer.
(1)
Isla G.
Pretty good bagels (i.e. better than pre-packaged, and slightly better than grocery store bakery bagels), decent breakfast bagel sandwiches, and delicious "schmears" (i.e. whipped, flavored cream cheese). The hot chocolate tastes watery (kind of like hot, watered-down Yoo-hoo). Overpriced, but good.
(3)
Corbin A.
There's no doubt that Einstein Bro Bagels makes GOOD bagels. They're fresh, decently sized, downright delicious. The cream cheese seems to be just right as well. I've never been here when it's busy...not sure it ever gets busy. Staff is awesome. My dad is a regular so they treat him like royalty, as they should. It's not expensive to eat here, but certainly the same can be had else where for a lesser price. Whether the quality will be there or not depends on where you go. This is a great place to gather which makes it attractive. I'll be returning through the years.
(4)
Logan T.
This location has tons of seating and is never busy. It's a little tricky to get to if you're coming up University westbound from Provo/BYU, but you'll flip a B and get there just fine. Nova Lox is my favorite with potato salad. The staff is kinda of moronic and what they lack in people skills they also lack in ability to prepare food. Watch for the occasional frozen side (potato salad, fruit, etc) and you'll be fine. If they mess it up, just take it back and they'll make it right. The food makes up for what the staff my lack.
(4)
Erin Q.
Oh how I love my black forest ham, cheddar, and egg on a sesame seed bagel in the morning with a cup of fresh squeezed orange juice. I hate the fact that there aren't more bagel places in this valley, because I'd love to check them out. While Einstein has what I want, and makes it so good, they are so expensive! For just those two items, my total came out to $7.50. Yikes. I miss Gold Coast Bagels on Lake Murray Blvd. in La Mesa. Get a bagel sandwich there for about $2.00, and orange juice (though not as good as Einstein's) for about $1.75. Now that's a deal. This morning it was a toss up between Einstein and the egg mcmuffin from McDonald's. Price-wise, McDonald's is the choice, but I knew I would order a hashbrown and didn't want that grease saturated crap stuck in me. The service is also really good. The guy that helped me seemed pretty nice and was quite speedy. Oh, and I was way too full to get a treat, but their cookies look yummy. One very nit-picky thing that I have to say is that I love creamy cream cheese, and Einstein has whipped cream cheese. It just seems to not hold as well on the bagel...that's all I'm saying.
Vinnie T.
What happened to this place? I live nearby and come quite often. Over the last year or so I've noticed a slight decline in service. The bagels are the same but the sandwiches seem to be thrown together. The flow of ordering with the fancy new (and very impersonal computers) is just broken. When I walked in today there was one person in line to order and probably 7 people in line to pay. I ordered and then observed that they were randomly calling people out of line to pay. Once you pay you then wait again for the 1 person doing the actual prep work to make your order. That's great. A person taking orders behind a massive black computer screen, a person ringing people up, and a person making the orders. Oh, and one other thing, I used to look forward to coming in. The music was great and the employees always seemed to enjoy working there and interacting with the customers and each other. There was good energy. Now it's like the employees are recruited from Subway Sandwiches. I don't think I saw a single person smile or look even slightly interested in what they were doing. Your music is like I'm at Walmart. My prediction is you are also not doing as well as you used to and will be switching management soon. Good luck with that, I want the old bagel shop I loved back!
(2)Brock B.
This review pertains to the 556 University Pkwy store in Orem, and I've had it with this location's incompetence. Since the store near 1600 North in Orem closed a couple years ago, this one is now the closest to us. Unfortunately, this store and restrooms are rarely clean, the signage and order line are confusing, and, although most of the employees are friendly, they don't know how to operate a restaurant. They don't know about their products, never seem to be ready for business, and just don't follow through. My family and I like the chocolate chip bagels, but this store never has more than one or two in stock no matter what time I try to order. Even when I try to call ahead in the morning, I can't get product. Last Saturday, the 8th of August, was the final straw. I called at about noon to place an order for a baker's dozen of chocolate chip. The gal on the other line politely told me that they were out (surprise, surprise). I asked if I could place an order over the phone and pick them up before closing. She didn't know, so she put me on hold for a couple of minutes. When she returned, she cheerily told me that unfortunately the bagels would not be ready today. When I pressed for an explanation since they had 5 whole hours before closing at 5:00 p.m., she again put me on hold for a minute. When she returned, she said that the bagels were frozen and would need to thaw (doesn't give much confidence in the quality of the product, huh?). I asked if I could place an order for the next morning, Sunday. She said that would be fine and took my phone number and said the bagels would be ready at 10:00 a.m. I asked that someone call me at about 9:45 a.m. to confirm, and she said okay. Well, it's 5 minutes to 10 the next morning and I've yet to receive a call, so I call them again. Another lady answers. I ask if my order will be ready. She doesn't know what I'm talking about. So I firmly, but politely, give her my name and number and she puts me on hold. When she comes back she tells me that the bagels are not ready. I just hung up the phone right there. This store really needs to shape up and act like it wants to be in business. The managers need to be replaced and the workers retrained. So we've decided once and for all to just spend the extra 15 minutes to visit the location in Provo, which always has fresh product in stock and WILL make up your order on time if you call ahead. It's a shame too because I live 1 minute away from University Pkwy.
(1)M R.
After a stressful work week, I thought I'd treat myself to a lunch out on Friday. . . . I went to Einsteins Bagels in Orem. . . Some treat. I ordered the artichoke and chicken panini, fruit salad, and a diet coke. Listen, I'm the least picky eater you will ever meet, but my panini looked like someone slathered an expired spinach casserole that had been left in their fridge for a week or so onto 2 pieces of burnt toast. So basically I paid $10.50 for a limp pickle and 1/4 cup of fruit. I also found the process of ordering the food so confusing. There is a sign at one end that says "order here" and another at the opposite end that says "express order" or something like this. Why is ordering so complicated? I think Einstein's should just stick to 1 specialty . . Serve bagels. Don't branch out. Don't get too fancy. Just serve bagels and maybe cream cheese. Nothing more.
(1)Olivia B.
Pros: free WiFi. Cons: out of hummus, they got our order wrong twice, and the women's bathrooms are closed so everyone has to use the men's. Bottom line: would not recommend. I'm not coming here anymore.
(1)Carter P.
First time here. Very clean store. Signage is poor as you cannot figure out which side to enter in to place an order.....staff is polite but unknowledgeable about their product. Had a bagel with cream cheese and a coffee. Coffee is good quality however the bagel is not even close to a traditional bagel. I inquired of the manager if these bagels were frozen before baking and he said YES. He also added that they do not boil the bagels before baking. Seems more like bread with a hole in it as they are not crunchy on outside due to short cutting the process. Staff was not even aware of how bagels are traditionally made. Seems to be just another chain taking short cuts on product.
(1)Jordan W.
So, the employees were very abrasive and not accommodating to the fact that this was my first time visiting. They did not listen to my order and the bagels had an disturbing amount of cream cheese on them.
(1)Uwe G.
Don't go to the restroom before you get your order. Sanitary standards violated. You don't want the details.
(1)Alan D.
This place is a chain, but they're trying to do something a little different. At least it seems that way to me. I like bagels. Hell, they're dense bready kinda things. Somewhere along the way, people found out they can put stuff in that dense bread for more flavor. How can anyone complain about that. Then, someone decided you can can cut em in half and make a sammitch out of an infused, delicious bagel. Seems like a franchise opportunity to me. Not a bad place. Beats the hell out of McDonalds. Plus, I'm a big fan of Einstein. I am unsure if he had a brother or not, of if he was smart too.
(3)Michele C.
this place sucks. ........ first the cashier seemed bothered by my wife and I just being there. ..(we felt bad as she was texting)..There was only one table in the whole place that wasn't nasty. we were overcharged on our order . when finished the trash cans were so full no place to dump. ..there was only one other customer. food was ok
(1)Ricardo S.
I went to Einstein Bros Bagels in Orem, Utah and the restaurant was filthy. First, I was told to wait while the cashier had a personal conversation about LDS Church university wards, then I was rudely checked out. The "bottomless" coffee was completely out (not the first time), and their was a dead fly around the condiments for the coffee. To make it worst, the napkin dispenser was covered in grime, the floors were sticky and the tables had enough crumbs to make a new bagel. You would imagine it was probably busy, but there were two guests in the restaurant. The staff was too busy sharing photos on their phones rather than cleaning. It makes you wonder how dirty the kitchen environment is if the lobby is that filthy
(1)Alexandria M.
It was okay. I got a cinnamon bagel with plain cream cheese and it tasted great, but the customer service was lacking. A lot. The employees treated me like a number instead of a person and I felt pretty rushed. BUT, they make really good bagels! I'd go back, but not for the people.
(3)Rob A.
I recently stopped in at the Orem Einstein Bagel store, a location to which I had gone for over ten tears. I am sorry to report that recent management changes were made without consideration of customer care. They have hired an extremely rude female manager there that sorely lacks personal skills. After my order was totally screwed up, I was told that I was wrong on my order and no apology was forth coming. I just stood there aghast and promised myself I would not go back after the way I was treated. I ordered a cold drink and was served a hot drink and ordered a bagel toasted and was served one cold. My discussion with the manager feel on deaf ears. I will not be returning after being a ten year customer.
(1)Isla G.
Pretty good bagels (i.e. better than pre-packaged, and slightly better than grocery store bakery bagels), decent breakfast bagel sandwiches, and delicious "schmears" (i.e. whipped, flavored cream cheese). The hot chocolate tastes watery (kind of like hot, watered-down Yoo-hoo). Overpriced, but good.
(3)Corbin A.
There's no doubt that Einstein Bro Bagels makes GOOD bagels. They're fresh, decently sized, downright delicious. The cream cheese seems to be just right as well. I've never been here when it's busy...not sure it ever gets busy. Staff is awesome. My dad is a regular so they treat him like royalty, as they should. It's not expensive to eat here, but certainly the same can be had else where for a lesser price. Whether the quality will be there or not depends on where you go. This is a great place to gather which makes it attractive. I'll be returning through the years.
(4)Logan T.
This location has tons of seating and is never busy. It's a little tricky to get to if you're coming up University westbound from Provo/BYU, but you'll flip a B and get there just fine. Nova Lox is my favorite with potato salad. The staff is kinda of moronic and what they lack in people skills they also lack in ability to prepare food. Watch for the occasional frozen side (potato salad, fruit, etc) and you'll be fine. If they mess it up, just take it back and they'll make it right. The food makes up for what the staff my lack.
(4)Erin Q.
Oh how I love my black forest ham, cheddar, and egg on a sesame seed bagel in the morning with a cup of fresh squeezed orange juice. I hate the fact that there aren't more bagel places in this valley, because I'd love to check them out. While Einstein has what I want, and makes it so good, they are so expensive! For just those two items, my total came out to $7.50. Yikes. I miss Gold Coast Bagels on Lake Murray Blvd. in La Mesa. Get a bagel sandwich there for about $2.00, and orange juice (though not as good as Einstein's) for about $1.75. Now that's a deal. This morning it was a toss up between Einstein and the egg mcmuffin from McDonald's. Price-wise, McDonald's is the choice, but I knew I would order a hashbrown and didn't want that grease saturated crap stuck in me. The service is also really good. The guy that helped me seemed pretty nice and was quite speedy. Oh, and I was way too full to get a treat, but their cookies look yummy. One very nit-picky thing that I have to say is that I love creamy cream cheese, and Einstein has whipped cream cheese. It just seems to not hold as well on the bagel...that's all I'm saying.
(4)