Normally I love Smashburger but this time at this location it just wasn't great. I mean, it wasn't terrible but here it is. I currently cannot have dairy products (it's the worst) and so I ordered a build your own burger and told them not to add any cheese. She even double check with me and I said no, no cheese. So when I got my burger, there was something weird and fried on it and then I looked and it was cheese. AND there were two of us and they brought our burgers out at different times. It was just weird. Then my husbands burger came pretty much medium rare. It was pretty red. He also ordered their delicious sweet potato fries and my husband described them as tasting like there is lots of cross contamination in the back. So I mean yeah not terrible but just not as delicious as it usually is.
(3)
Jordan W.
I love SmashBurger and their shakes and I've never been unhappy with any of my experiences ever, but my experience at this location was one of the most significant bummers of my lifetime. The cashier was very short with us upon taking our order. We made our order, two milkshakes with no whipped cream to stay, very politely and very clearly. When it was brought to us, the order was incorrect as the shakes had whipped cream and they were in to-go cups and not the glass with the bit of extra shake in the metal cup, which is honestly the best part about a milkshake is having that extra bit in the metal cup and the part we were looking forward to most. When we politely said that the orders were for here and should have no whipped cream, they employee claimed that the ticket said differently, though our ticket clearly stated our order the way that we asked for it. Not wanting to be THOSE people we accepted the incorrect orders and were even still disappointed as the employees had totally skimped on ingredients. My shake had no more than one Oreo in it and my girlfriend's was basically pure peanut buttery milk. I will never come back to this location and I will do everyone a service by telling them to give it a wide birth as well.
(1)
Scott C.
This place is a dump! It's very dirty! It's 2:38, we got here at 2 (still hanging with family) and its filthy. I mean, what a shit hole! The manager doesn't seem to care. I asked the kid behind the register of someone could wipe down the table. "Yeah, when I can get to it." we got the guy in a red shirt, the manager maybe, to do it. Dude used 1 janky towel he was already using on the counter to wipe 3 tables. THERE IS STILL FOOD STREWN ALL OVER THE FLOOR!!!!!! CLEAN YOUR RESTAURANT!!!!!!!
(1)
Brian B.
Very good burgers; moist and buttery on a nice soft bun. Fries are not included in the burger price which is a shame, but the fries do come in hefty portions and are crisp and well-seasoned. For the food you get the prices are 15% too high IMO. Got a burger with Jalapenos and they don't bother to remove the densely clustered seeds. The seeds didn't detract from the flavor, but if you're going to perch the sliced japs artfully on the burger at least make them look good by deseeding. The guac came out of a bag and was barely passable. Service here is all right. The place was pretty dead when we came in though Cubby's next door had a huge mob. Went through 4 ketchup bottles before finding one full enough to squirt without all that obnoxious shaking, sputtering and spraying fart-style delivery.
(3)
Wade M.
I used to like Smash but not anymore. In fact I'm making a vow to never return to Smash at least this location, ever again. We went during lunch around 12, thought we'd get our food pretty fast because we were second in line... little did I know we would be waiting for 35 minutes! The food was rushed and slobbered with mustard, it was pretty gross. They were understaffed that day which happens but in the future a big sign should have been put up in front of the restaurant so people know they'd be waiting a whole lot longer than usual.
(1)
L L.
Shame on me for assuming that this was going to be just another burger joint. My husband and I ordered SALADS that totally rocked. Of course, we also enjoyed some veggie frites and deep fried pickles, just to include the obligatory fried food to our experience. I'm looking forward to coming back and trying a burger. Their "smash sauce" is a combo of ketchup, mayo, relish, mustard....and I can't wait to see what that is like on a burger!!
(5)
Darin T.
Dropped by for lunch and was not disappointed. I got "the Beehive" specialty burger. The bun was crisp and the honey glaze made the burger exceptional. Fries are uniquely short and extra crispy. If you can splurge get the salted caramel milkshake. It comes in an old fashion cup and there is plenty to share. Eating the burger and shake combo was the perfect balance of sweet and salty. My tastebuds danced to the symphony.
(4)
Allie J.
I like coming here and getting a fried egg on my burger. It is sooooo good. The burgers are always good here. I love the smash fries and the vegetable frites.
(4)
A M.
Went there for shakes. Waited quite a while in line with only 3 people in front of us then waited 20 minutes for our shakes, which turned out to be very mediocre for the price. They came in a drinking mug with no tin. It looked like they were out of the regular shake glasses. I can name almost anywhere else that has better tasting shakes and for almost half the price. Lesson learned; We won't be back anytime soon. This was our second try at this location and we weren't impressed the first time either. We had a better experience at the Draper location.
(2)
David W.
This is a step up from normal fast food. Everything was cooked properly and the staff was super friendly. What else could you ask for when looking for a quick unhealthy meal.
(5)
Gabriela A.
Online ordering is a joke. Timing is off because they never see your order. The people were nice and the food is fresh but get it together. If your going to offer something, please test it.
(3)
Amber S.
If you appreciate a good burger this place will give you the satisfaction you are craving. Clean, new, delicious.
(4)
Kevin S.
Love this place. I came in today and the manager said our food was taking a little while to cook, so she gave us some free shakes! I come in fairly regularly, food is always great and the staff is friendly.
(5)
Patty C.
Stopped for lunch and had the Colorado Burger and the Spicy Jalapeño Burger. Was extremely disappointed with the lack of flavored in the food. I don't understand all the hype in this place, I was expecting a yummy burger. Way too expensive for two burgers, two drinks and one order of fries for $20. Quick friendly service though.
We stopped by for dinner and our experience was absolutely terrible. We started to order and half way through we were told they were out of fries. What kind of burger joint runs out of fries? So we decided to substitute a side salad and got a shake with our meals. After paying and waiting for our food the burgers (finally) came out without the salad. When we asked about the salad we were then told they were out of salad! I asked to get refunded because I had paid for 2 side salads total and they said they don't know how to do refunds! It keeps getting better. After finishing our burgers our shakes STILL haven't come out (it's been 35 minutes at this point). When we pointed out that we haven't received our 4 shakes they asked what kinds they were, like we had to place the order again. After waiting another 10 minutes only 2 came out and and we were notified that (you guessed it) they were out of chocolate. In short: ask ahead of time if they have what you want because they won't tell you until after you have paid for what they don't have and they won't know how to do a refund. I won't be coming back.
(1)
Hailey G.
Very disappointed. I won't go here again. I went in on a Tuesday right after work. One person in the whole place and they already had their food. Should have been fast right. Oh no took about three minutes to even get someone to take my order. Them waited forever for two burgers. What I got for almost $20 was a joke. I had them wrap it in lettuce. Well that's what I asked for I got a piece of meat thinner than thin, dry with a wilted leaf of lettuce on top. Couldn't even pick it up. I learned my lesson.
(1)
James L.
Totally untrained staff. Took two girls to figure out how to place an order. Neither knew the difference between regular and big size, and told me to ask the cook. Two employees eating food in the middle of the lobby while I waited for food, and the one that figured out how to take my order joined them while I waited. Then they brought me one burger, to eat in, and I ordered both to go. Why would anyone bring one burger of an order for two anyway? Three more people walked in and the three employees eating just sat there while the surprised manager rushed out to take their orders. Took forever to get my burgers . The staff is completely untrained and oblivious. With two other burger places in the immediate vicinity, if I was the franchise owner I would step up the service training and get the basics covered. Generic tasting burgers,
(1)
Chase W.
Always excellent there is a secret burger at all smash burgers called the "Sin City" burger. Order it and you will not regret it.
(5)
James C.
I had never been to Smashburger, so I had to give it a try. First, the place was clean, every working there were friendly and helpful, The meat was very fresh, the bun, and condiments were also fresh. I had the friend onions and they were great. I am a fan of burgers, and now I am a fan of Smashburgers. I think they have a great menu and fantastic burgers.
(4)
Rhett R.
Great food but the service was horrible. They had people wandering the lobby doing nothing. One of them on their phone just texting and walking around. Seriously we called in our order 20 minutes early and it still wasn't ready on time. There was 0 customers in the lobby and they couldn't even make the burgers right. They just slopped all of our onions in the very middle of the burger, forgot the ranch on both the meals and stacked the avocado in the middle of the burger too. There were 3 cooks and about 7 other people working as well. All of them were doing nothing like it was a high school lunch room. They couldn't even put the correct food in each bag...... The lobby felt over crowded with people and there was no customers there...THERE WAS NO ONE THERE!! Again great food tho. But JCW/Carls is right next to them. Same with Cubbys which doesn't mess up my food.
(2)
Erica M.
The food was decent. The real issue was the service. The staff was completely incompetent. I walked up to the place to pick up my online order, and they didn't even acknowledge me for almost five minutes.They just stood there with their backs to me. Then, they got confused and handed me someone else's receipt to sign. Mind you, this was the manager I was dealing with, not just one of the cashiers. Then I had to stand around for another 20 minutes while they worked on my packing up my order, so that by the time the last of it was in, everything was cold. At that point they got distracted working on someone else's order, and mine sat there for another few minutes until they realized it was finished and they could give it to me. It was pretty embarrassing to hand my co-workers cold burgers and fries. To top it all off, they got the majority of the orders wrong, even going so far as to put BACON on the VEGETARIAN burger. Needless to say, I won't be back here. If my co-workers request Smashburger again (and I doubt they will, at this point) I'll be trying the one in Draper.
(1)
Curtis C.
Smash Burger makes a good burger. The fries are great as well. We came here for a work lunch and had about 10 in our group. While they have good food, I don't recommend this place for large groups. There just isn't available seating for a group larger than 5 or 6. Luckily we found multiple tables and were able to make it work, but it was a pain to get our food to us and distributed to the correct person as we had to spread out a bit. The parking here is also atrocious from noon to about one thirty. This parking lot just isn't big enough for all the people around here and it gets really packed during lunch time. I didn't pay for this meal, but I think that I can still give it a fair rating as I've ate at other Smash Burgers. The Smashfries are great. They are tossed in oil, rosemary and garlic, which seems to be quite the popular thing to toss fries in lately. I wish they had more types of sauce to dip them in though. They have ketchup at the table, but I find ketchup to be boring. I asked for a side of their chipotle mayo to dip my fries in and they were very accommodating and quickly had it to me. I had a Spicy Jalapeno Baja burger. The jalepnos were very fresh and the burger was well made. The chipotle mayo was a good compliment to the rest of the burger, as was the pepper jack cheese. Guacamole was good and I dipped my leftover fries in the parts of it that fell off the burger. It took them a while to bring us out the food, but I don't know what else you can expect with the lunch rush over there. Anywhere you go near here is going to be packed. I also ordered a nutter butter shake. I asked for it to be in a soda cup with a lid on it, instead of in their traditional shake glass, because I didn't want my co-workers to be jealous. It came out as a to go shake cup, placed inside a red glass soda cup. Not really what I was going for, but we had a good laugh about it...until I realized I had a much smaller shake than other people because of how small the to go cup was compared to the regular cup they give it to you in. Oh well. For a burger and fries you're looking at around $8-$9 pre-tax. Add a drink or shake to that and you're over $10 a person. It's a good place, a little more expensive than other chains, but I think it's a good value for what you get.
(4)
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Address :3700 N Thanksgiving Way,Ste C
Lehi, UT, 84043
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Very Loud Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : No Drive-Thru : No Caters : No
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Jessie S.
Normally I love Smashburger but this time at this location it just wasn't great. I mean, it wasn't terrible but here it is. I currently cannot have dairy products (it's the worst) and so I ordered a build your own burger and told them not to add any cheese. She even double check with me and I said no, no cheese. So when I got my burger, there was something weird and fried on it and then I looked and it was cheese. AND there were two of us and they brought our burgers out at different times. It was just weird. Then my husbands burger came pretty much medium rare. It was pretty red. He also ordered their delicious sweet potato fries and my husband described them as tasting like there is lots of cross contamination in the back. So I mean yeah not terrible but just not as delicious as it usually is.
(3)Jordan W.
I love SmashBurger and their shakes and I've never been unhappy with any of my experiences ever, but my experience at this location was one of the most significant bummers of my lifetime. The cashier was very short with us upon taking our order. We made our order, two milkshakes with no whipped cream to stay, very politely and very clearly. When it was brought to us, the order was incorrect as the shakes had whipped cream and they were in to-go cups and not the glass with the bit of extra shake in the metal cup, which is honestly the best part about a milkshake is having that extra bit in the metal cup and the part we were looking forward to most. When we politely said that the orders were for here and should have no whipped cream, they employee claimed that the ticket said differently, though our ticket clearly stated our order the way that we asked for it. Not wanting to be THOSE people we accepted the incorrect orders and were even still disappointed as the employees had totally skimped on ingredients. My shake had no more than one Oreo in it and my girlfriend's was basically pure peanut buttery milk. I will never come back to this location and I will do everyone a service by telling them to give it a wide birth as well.
(1)Scott C.
This place is a dump! It's very dirty! It's 2:38, we got here at 2 (still hanging with family) and its filthy. I mean, what a shit hole! The manager doesn't seem to care. I asked the kid behind the register of someone could wipe down the table. "Yeah, when I can get to it." we got the guy in a red shirt, the manager maybe, to do it. Dude used 1 janky towel he was already using on the counter to wipe 3 tables. THERE IS STILL FOOD STREWN ALL OVER THE FLOOR!!!!!! CLEAN YOUR RESTAURANT!!!!!!!
(1)Brian B.
Very good burgers; moist and buttery on a nice soft bun. Fries are not included in the burger price which is a shame, but the fries do come in hefty portions and are crisp and well-seasoned. For the food you get the prices are 15% too high IMO. Got a burger with Jalapenos and they don't bother to remove the densely clustered seeds. The seeds didn't detract from the flavor, but if you're going to perch the sliced japs artfully on the burger at least make them look good by deseeding. The guac came out of a bag and was barely passable. Service here is all right. The place was pretty dead when we came in though Cubby's next door had a huge mob. Went through 4 ketchup bottles before finding one full enough to squirt without all that obnoxious shaking, sputtering and spraying fart-style delivery.
(3)Wade M.
I used to like Smash but not anymore. In fact I'm making a vow to never return to Smash at least this location, ever again. We went during lunch around 12, thought we'd get our food pretty fast because we were second in line... little did I know we would be waiting for 35 minutes! The food was rushed and slobbered with mustard, it was pretty gross. They were understaffed that day which happens but in the future a big sign should have been put up in front of the restaurant so people know they'd be waiting a whole lot longer than usual.
(1)L L.
Shame on me for assuming that this was going to be just another burger joint. My husband and I ordered SALADS that totally rocked. Of course, we also enjoyed some veggie frites and deep fried pickles, just to include the obligatory fried food to our experience. I'm looking forward to coming back and trying a burger. Their "smash sauce" is a combo of ketchup, mayo, relish, mustard....and I can't wait to see what that is like on a burger!!
(5)Darin T.
Dropped by for lunch and was not disappointed. I got "the Beehive" specialty burger. The bun was crisp and the honey glaze made the burger exceptional. Fries are uniquely short and extra crispy. If you can splurge get the salted caramel milkshake. It comes in an old fashion cup and there is plenty to share. Eating the burger and shake combo was the perfect balance of sweet and salty. My tastebuds danced to the symphony.
(4)Allie J.
I like coming here and getting a fried egg on my burger. It is sooooo good. The burgers are always good here. I love the smash fries and the vegetable frites.
(4)A M.
Went there for shakes. Waited quite a while in line with only 3 people in front of us then waited 20 minutes for our shakes, which turned out to be very mediocre for the price. They came in a drinking mug with no tin. It looked like they were out of the regular shake glasses. I can name almost anywhere else that has better tasting shakes and for almost half the price. Lesson learned; We won't be back anytime soon. This was our second try at this location and we weren't impressed the first time either. We had a better experience at the Draper location.
(2)David W.
This is a step up from normal fast food. Everything was cooked properly and the staff was super friendly. What else could you ask for when looking for a quick unhealthy meal.
(5)Gabriela A.
Online ordering is a joke. Timing is off because they never see your order. The people were nice and the food is fresh but get it together. If your going to offer something, please test it.
(3)Amber S.
If you appreciate a good burger this place will give you the satisfaction you are craving. Clean, new, delicious.
(4)Kevin S.
Love this place. I came in today and the manager said our food was taking a little while to cook, so she gave us some free shakes! I come in fairly regularly, food is always great and the staff is friendly.
(5)Patty C.
Stopped for lunch and had the Colorado Burger and the Spicy Jalapeño Burger. Was extremely disappointed with the lack of flavored in the food. I don't understand all the hype in this place, I was expecting a yummy burger. Way too expensive for two burgers, two drinks and one order of fries for $20. Quick friendly service though.
(2)Brian B.
I visited at 2:45pm on a Monday afternoon and ordered the truffle mushroom Swiss burger with smash fries and a fountain drink. I had my food in about 5 minutes so I can't complain about the service the way others have. I also left my tray on my table and by the time I got in my car & looked back inside I could see that my table had already been cleared. Not bad. The mushrooms on the burger were fresh, not soggy canned impostors. The burger overall was very good, but a little greasy/soggy, and the bun to meat ratio was good. The mushrooms could have been sautéed a little longer for more flavor. The smash fries are also good - best when eaten plain so you can taste the rosemary. I also like that they have Heinz mustard on the tables. I noticed though that so many of the burgers on the menu come with some mayo variant. This seems like a strange Utah thing where mayo is used on almost every type of burger. Please stop with the mayo on hamburgers.
(4)Michael R.
We stopped by for dinner and our experience was absolutely terrible. We started to order and half way through we were told they were out of fries. What kind of burger joint runs out of fries? So we decided to substitute a side salad and got a shake with our meals. After paying and waiting for our food the burgers (finally) came out without the salad. When we asked about the salad we were then told they were out of salad! I asked to get refunded because I had paid for 2 side salads total and they said they don't know how to do refunds! It keeps getting better. After finishing our burgers our shakes STILL haven't come out (it's been 35 minutes at this point). When we pointed out that we haven't received our 4 shakes they asked what kinds they were, like we had to place the order again. After waiting another 10 minutes only 2 came out and and we were notified that (you guessed it) they were out of chocolate. In short: ask ahead of time if they have what you want because they won't tell you until after you have paid for what they don't have and they won't know how to do a refund. I won't be coming back.
(1)Hailey G.
Very disappointed. I won't go here again. I went in on a Tuesday right after work. One person in the whole place and they already had their food. Should have been fast right. Oh no took about three minutes to even get someone to take my order. Them waited forever for two burgers. What I got for almost $20 was a joke. I had them wrap it in lettuce. Well that's what I asked for I got a piece of meat thinner than thin, dry with a wilted leaf of lettuce on top. Couldn't even pick it up. I learned my lesson.
(1)James L.
Totally untrained staff. Took two girls to figure out how to place an order. Neither knew the difference between regular and big size, and told me to ask the cook. Two employees eating food in the middle of the lobby while I waited for food, and the one that figured out how to take my order joined them while I waited. Then they brought me one burger, to eat in, and I ordered both to go. Why would anyone bring one burger of an order for two anyway? Three more people walked in and the three employees eating just sat there while the surprised manager rushed out to take their orders. Took forever to get my burgers . The staff is completely untrained and oblivious. With two other burger places in the immediate vicinity, if I was the franchise owner I would step up the service training and get the basics covered. Generic tasting burgers,
(1)Chase W.
Always excellent there is a secret burger at all smash burgers called the "Sin City" burger. Order it and you will not regret it.
(5)James C.
I had never been to Smashburger, so I had to give it a try. First, the place was clean, every working there were friendly and helpful, The meat was very fresh, the bun, and condiments were also fresh. I had the friend onions and they were great. I am a fan of burgers, and now I am a fan of Smashburgers. I think they have a great menu and fantastic burgers.
(4)Rhett R.
Great food but the service was horrible. They had people wandering the lobby doing nothing. One of them on their phone just texting and walking around. Seriously we called in our order 20 minutes early and it still wasn't ready on time. There was 0 customers in the lobby and they couldn't even make the burgers right. They just slopped all of our onions in the very middle of the burger, forgot the ranch on both the meals and stacked the avocado in the middle of the burger too. There were 3 cooks and about 7 other people working as well. All of them were doing nothing like it was a high school lunch room. They couldn't even put the correct food in each bag...... The lobby felt over crowded with people and there was no customers there...THERE WAS NO ONE THERE!! Again great food tho. But JCW/Carls is right next to them. Same with Cubbys which doesn't mess up my food.
(2)Erica M.
The food was decent. The real issue was the service. The staff was completely incompetent. I walked up to the place to pick up my online order, and they didn't even acknowledge me for almost five minutes.They just stood there with their backs to me. Then, they got confused and handed me someone else's receipt to sign. Mind you, this was the manager I was dealing with, not just one of the cashiers. Then I had to stand around for another 20 minutes while they worked on my packing up my order, so that by the time the last of it was in, everything was cold. At that point they got distracted working on someone else's order, and mine sat there for another few minutes until they realized it was finished and they could give it to me. It was pretty embarrassing to hand my co-workers cold burgers and fries. To top it all off, they got the majority of the orders wrong, even going so far as to put BACON on the VEGETARIAN burger. Needless to say, I won't be back here. If my co-workers request Smashburger again (and I doubt they will, at this point) I'll be trying the one in Draper.
(1)Curtis C.
Smash Burger makes a good burger. The fries are great as well. We came here for a work lunch and had about 10 in our group. While they have good food, I don't recommend this place for large groups. There just isn't available seating for a group larger than 5 or 6. Luckily we found multiple tables and were able to make it work, but it was a pain to get our food to us and distributed to the correct person as we had to spread out a bit. The parking here is also atrocious from noon to about one thirty. This parking lot just isn't big enough for all the people around here and it gets really packed during lunch time. I didn't pay for this meal, but I think that I can still give it a fair rating as I've ate at other Smash Burgers. The Smashfries are great. They are tossed in oil, rosemary and garlic, which seems to be quite the popular thing to toss fries in lately. I wish they had more types of sauce to dip them in though. They have ketchup at the table, but I find ketchup to be boring. I asked for a side of their chipotle mayo to dip my fries in and they were very accommodating and quickly had it to me. I had a Spicy Jalapeno Baja burger. The jalepnos were very fresh and the burger was well made. The chipotle mayo was a good compliment to the rest of the burger, as was the pepper jack cheese. Guacamole was good and I dipped my leftover fries in the parts of it that fell off the burger. It took them a while to bring us out the food, but I don't know what else you can expect with the lunch rush over there. Anywhere you go near here is going to be packed. I also ordered a nutter butter shake. I asked for it to be in a soda cup with a lid on it, instead of in their traditional shake glass, because I didn't want my co-workers to be jealous. It came out as a to go shake cup, placed inside a red glass soda cup. Not really what I was going for, but we had a good laugh about it...until I realized I had a much smaller shake than other people because of how small the to go cup was compared to the regular cup they give it to you in. Oh well. For a burger and fries you're looking at around $8-$9 pre-tax. Add a drink or shake to that and you're over $10 a person. It's a good place, a little more expensive than other chains, but I think it's a good value for what you get.
(4)