Beer and wine sales tax ripoff: The Red Robin chain has decent, but overpriced, burgers. Their "unlimited" steak fries come-on is a ruse. You get precious few fries with your burger, and when you order more, it takes forever for the next serving of fries to be delivered to your table. So long, in fact, that I found myself having finished my burger, and ready to pay and leave. However, the biggest ripoff of all is the way they charge for and tax their beer and wine. I ordered a 20 oz mug of beer, which my check priced at 5.99. However, there was an additional "SALES TAX" charge for the beer of $1.45, listed separately from the sales tax charge for the food. $1.45 is almost 25% of the $5.99 beer, which means that the beer is almost $7.50. I've never seen separate tax for alcohol at any other pub or restaurant here in Nashville (or anywhere else in the US for that matter). I've asked several bartenders at other places about this way of charging tax for alcohol, and all say they've never heard of it being done that way. The restaurant ought to be upfront about it and mention that the cost of the 20 oz beer is actually $7.49 ($7.50), not $5.99!!!!!! DRINKER BEWARE!!!!
(1)
Melissa B.
Tony, Noelle and I went to dinner at Red Robin Gourmet Burgers on the West End..never been to this location before and I am glad we did. I enjoyed the restaurant. It is one of the largest locations in Nashville and I love the decorations. Tony had an awesome Mushroom Burger medium rare over flowing with Mushrooms..and some beer of course..I went with a Fiesta Chicken Sandwich with PIco Salsa..it was so good and I had some Iced Tea with lemon and lime. Noelle went with the HOT BURGER with a big grilled Jalapeno on top...she loves this VOLCANO HOT BURGER..she loves it...loves it... The fries are all you can eat and seasoned wonderfully. I love the Burgers at Red Robin and be sure to join the club to earn free food items..I highly recommend this restaurant for all of you to enjoy!!! I know I am going back soon!!
(5)
Beth G.
We love burgers, we love meat. We went here out curiosity. How does this place keep people coming back? Burgers were "OK". Please remember we make the best burgers ever, so we are biased. The bottomless fries would be attractive, but for us not needed. We had a coupon come thru the email so we went. Server, can not remember her name was very good. Parking easy. Clean and fun place to visit. The price for other burgers were a bit higher, but I don't know if they were justified. Not sure I will go back to see if the price equals the increase in toppings. Burgers to us mean seasoning the meat, not the toppings. 12 -14 dollars for a burger seems a bit steep in Nashville. the 6.99 special warrants the bland meat burger. Plus the fries and the service and easy parking.
(3)
David H.
Waited 10 minutes after being seated for a waitress to acknowledge us. Wrote it off to her being overwhelmed with customers. When she finally came around, we ordered immediately, not knowing when or if she'd be back again. Food came 10 minutes later. One order completely wrong. The other order had cold fries. Sent the wrong order back. When she returned with the second attempt, it was also wrong. At this point I no longer trusted he ability to get it right, so I went with it. Not good. Also not good... No check in to refill drinks. No check in to refill fries. I don't expect much from chain restaurants like this. When you're known for burgers and fries though, I do expect you to get those things right. A basic level of competency when serving them is also nice.
(2)
Terri H.
Great Gourmet Burgers! This is a great restaurant to hang out with friends and enjoy a good burger and drinks. My friend and I were having a girls day out and decided to stop here for lunch. There are so many good things on the menu it was hard to decide. We both change our minds a few times before we ordered. We started with the fried mushrooms and fried zucchini sticks. I love fried mushrooms and these were great. I had a Guinness to go with my lunch. There is a large selection of specialty beers. I had trouble deciding between Stella and Guinness but Guinness won that day. I had the Guacamole Bacon Burger with fries for lunch. It was cooked perfectly and the guacamole was very good. Our waitress checked on us several times and made sure we had everything we needed.
(4)
David O.
Oh Red Robin, How you empty my wallet and fill my stomach. My most recent visit to Red Robin I found that they now have a REWARDS program "Red Royalty". If you keep coming back, they eventually give you Free Food. This Rewards program unfortunately does not come with a free membership to Weight Watchers as I suspect it should. Honestly the service *I* have had here has always been excellent. The waitress of my most recent visit Shannon seemed to go out of her way to ensure that my table was receiving all the Fries, Drinks and Burgers it possibly could. As with all restaurants I'm sure your mileage may vary but they have certainly never done anything to me to discourage me from returning. Well, except adding to my waistline. The Free Burger on your Birthday program they offer is also excellent and I've never had them give me one bit of trouble over a free 8 dollar burger.
(4)
Deb V.
This was my favorite burger joint back in Chicago- I was so glad they opened up a RR here finally 2 years ago. Real good stuff. I'm a sucker for the teriyaki and pineapple burger. They have so many variations. Burgers are mighty JUICY. Plus, I like that fried egg idea :) It's cool they have goooood bottomless fries- they have their signature seasoning on the side of the table which I use for everything- it's del-ish. It's a good atmosphere- every Red Robin has it's own theme. I always get a shake- the serving is more than I can handle. The appetizers are priced at the higher end in my opinion. $10 for an onion ring tower- I don't think so! It's a tad over priced for a burger and a shake. It's worth it every once in a while. I find myself spending about $20 on a shake, side of soup or salad, and a burger, but even more if I had dessert, too. The service is great.
(4)
Andrew G.
Very Average. Nothing to get excited about. First and probably last trip here. I was really expecting something fantastic given all the recent advertising. I'd prefer logan's which is next door.
(2)
Ernesto R.
Food was mediocre, but bottomless steak fries bumped up the rating to three stars. The veggie patty had no taste, but barbecue sauce on top soon fixed that. The service was excellent. Five stars to Dewann! He was funny and quick, even in an overly crowded area.
(4)
Queen B.
Clean place.. If you go after lunch hour, better seating, better service, attentive waitstaff. I got the bleu cheese burger with bacon and they charged me (penalized me) for the GF bun. That's not right.. It's not my fault our food is tainted and allergies happen.. A burger, bacon, french fries, and a beer came to $25.00... The burger alone, with added charge of bacon and GF bun was over $16.. most expensive burger in town? IPA 16oz beer was $5.49.. Most expensive burger in town. Charged extra to change the bun out... Enjoyed it, but doubt I'll go back.
(3)
Marie E.
Just left Red Robin. Im on a very strict diet. I had the turkey burger for the first time. I had it bunless with lettuce wrap. It was the bestest. The closest thing to a real burger as one can get. Get it with the steamed broccoli, no mayo sub with spicy mustard for a healthy alternative
(5)
Marissa G.
Yum, Yum, Yum! Very good service, friendly staff and awesome burgers!
(4)
Marie B.
I was disappointed in this Red Robin location. The floors were slippery, bathroom was filthy, and food mediocre to say the least. Apparently since it's a franchise each location is definitely not all the same. I ate at the Red Robin in Mt. Juliet, TN. and it was a five star review. Many of the staff looked miserable and had the look on their faces like- I hate my job & ready to go home. On the other hand our server was nice and friendly but got two of the orders wrong. I don't eat hamburgers often but when I do I have to eat them with onions and fries. I ordered the sweet potato fries since I had them last week and they were perfect, not the case this time they were burnt and had that old grease taste to them. My burger was was hot but a little on the dry side. The two stars= my godchildren got their bellies full and fell asleep on the ride home. As for me this meal was not worth the extra calories!!!!! :-(.
(2)
Kristi R.
We stopped in for lunch Saturday 3/7/15. We like to sit in the bar if possible as we are usually wanting to watch sports. We sat at the bar and the bartender was a nice gal. I ordered the simply grilled chicken sandwich and opted for bottomless salad w/ salsa and their rather tasty bbq sauce for my sandwich. Yum! The diet pop was flat... :( I like Red Robin and wish there was one closer to where I live b/c there are so many other options when dining in Nashville. My boyfriend had some sort of deal so that's why we stopped- we probably won't revisit until I get my free bday burger next mth.
(4)
John T.
The only two reasons I didn't give this place 5s are one its a chain and two (which is petty) the waitress didn't bring me more campfire sauce with my fry refill. That being said they have good burgers with a good family atmosphere and reasonable prices. You can't beat their steak fries, which is the real reason I come here. They are one of the lower priced gourmet burger joints with loads of toppings to add and they make a good lettuce bun for the lower carb conscious people. I actually have the lettuce wrap because it tends to hold together better than most buns.
(4)
Sarah B.
I've visited four different locations of Red Robins in the past couple of years, and I've visited this particular location at least three times according to my yelp check ins - which I may or may not always do. This location is good, but consistently not up to par with Mt Juliet or Murfreesboro, and even Knoxville one time when we were driving through. It never feels really clean when you walk in, and the servers are never great. Last night with a group of girlfriends were were a 4 top in the bar and our server was Heather. Heather let drinks run out three times (cocktails, no less, where the tab would've gone up), and was just generally slow. We ordered desserts that did not look like the photos on the menu (not huge deals, but the chocolate cake was supposed to have strawberry sauce on the bottom, and didn't... and the red velvet cake was supposed to have a drizzle of strawberry sauce on the bottom, and it was COVERED). Being the one who got the soppy, sweet strawberry red velvet cake I wouldn't like to have discussed it (not good, by the way, ignore the photo yumminess), but by the time she came back it was a mute point. Then I ordered hubby a "to go" burger where after saying "no fries" - she convinced me to order a side salad since I'd be charged for a side anyway. Imagine my surprise when I got home and there was no salad. Not a huge deal... but really? I hope the slight decline in this location isn't indicative of Nashville West, because I really like this shopping center and it's so close to my office. But if you're craving the "yummmmm" - you might consider driving a little further.
(2)
Amanda I.
Who doesn't love a good burger. For a chain this place is great. Service is fabulous. I always have a good experience here. We love it
(4)
Gail D.
I've just returned home after eating at Red Robin and having my "birthday burger". I wanted to warn folks that they now have a new computer sitting on each table. If you decide to play with said computer while waiting on your food, etc. you will be charged at the end of your meal a $2.19 ENTERTAINMENT FEE. When I asked our waitress what this fee was she said she had no idea and guessed it was for the new computer sitting on the table. It also can take your order and you can pay your bill through the machine. As I was redeeming my reward you supposedly can do that too on the machine but it wouldn't work for me and the waitress had to do it for me. The computer did however tell me that my tip was higher than my ENTERTAINMENT FEE. My opinion is that I should have been warned before I touched the computer that I would be charged instead of seeing a fee added onto my bill at the end. I won't be back. Happy Birthday.
(2)
Cody H.
Service was slow and over half of the tables were empty with dirty dishes piled up on them. The food was good though. I'm a fan of the BBQ chicken wrap and the bottomless fries.
(3)
Edward F.
Exceptional service, every time we visit. The food is always just as we order it. Hearty appetites never leave hungry. Playful decor and plenty of seating. Don't forget to get your loyalty card for a free burger after 9. Bottomless fries...
(5)
Lauren L.
Our poor little waitress was running ragged when we were seated in her section. She barely had time between all of her tables to simply grab us water and was in a rush and out of breath the entire time, which wasn't her fault. The food did little to make up for this, though, as it was okay, but nothing that would make me go, "Oh, I really want to go to Red Robin for lunch/dinner/etc." This place would've gotten a solid 3 stars, except when my waitress brought me a glass of water, there was a piece of strawberry, likely a remnant of lemonades past, stuck to the inside of the glass. It was swiftly beginning to break apart, little pink tidbits swirling around in the water and making it cloudy. It really grossed me out- so 2 stars. I might come back here if I'm in the area, as I understand this kind of thing can happen, and the food wasn't all that bad.
(2)
Belinda H.
Good food..all the fries you can hold. Nice area too. Comfy atmosphere. Only negative thing was the chips with the guacamole taste bitter? Other than that it's all good.
(4)
Brandon W.
Decided to try it while me and my girlfriend were out the other day. From the beginning the waitress was telling us how it's the best burger she's ever eaten and how there's nothing on the menu she didn't like, but she obviously doesn't get out much. It was a pretty good burger but most definitely not the best I've ever had. I decided to try the garlic and cheese seasoned fries to go with my burger. It cost a little extra for them as opposed to their normal fries. The only difference I see in these fries and the normal ones were that they shook some kind of cheesy garlic seasoning on the fries, which doesn't really make them special and doesn't really justify the extra couple dollars, although they did taste okay. I also decided to try one of their special sauces, which cost an extra 75 cents. So they brought me out a little cup of this sauce, kind of like a barbecue bacon ketchup. It was actually pretty good, but they really don't give you enough of it. When I got my burger nothing was wrong so everything came out of the kitchen correct. It was pretty good but definitely not one of the best I have ever had like the waitress was saying. I might go back but it would have to be like a second or third choice kind of thing. Overall I think that the restaurant is a decent place to eat and the never ending fries are kind of a neat thing, but its not my first choice.
(4)
kristen p.
I love trying new things (chain or not) and I was pleasantly surprised by Red Robin. I had the Gardenburger and it was better than expected. But what really amazed me was the tiny wording at the bottom of the menu stating that "you can customize any burger by choosing a Boca patty". If this tiny wording is true then the vegetarian possibilities are endless. That in itself is very exciting. Oh and if you love garlic get the garlic fries instead of the regular. Yum!
(4)
Austin T.
I may be getting burned out on burgers. A friend from the Y told me about this Red Robin, and I knew they were part of a chain, but decided to give them a try anyway. I don't think The burger I had was worth the over $10 for a combo meal. The service was friendly and quick! The waitress brought out our food but confused herself and took the food back. The fries were good, and they will bring you more, but the burger I had was so-so. I will probaby go back, but this won't become a regular stop for me.
(3)
Tian C.
Red Robin has been here for a long time and yesterday was my first time going! The wait wasn't bad for a Saturday afternoon, we were sat immediately. I loved that considering I just lost a ton of calories coming from sky high. Anywho, I'm a burger fanatic and I couldn't wait to finally pick a burger to try. The menu was great and I ended up eating the smoke and pepper burger, $13.49. I know, a bit much for a burger, but It was worth it! The only thing I disliked about my experience was the service once I was seated. I saw my server only twice. It's hard to tip the waiter when other aides are doing the job. Will be back though!
(4)
Nancy P.
I told the waiter before I ordered that I had a coupon for a free burger for my birthday. He said great, we would get the loyalty number from my email on my phone. Going to Red Robin to celebrate anything was a big mistake because I left angry. They did not honor my coupon for my free burger because they said I qualified for 20% off because my check was over $10.00. The server was apologetic and said customers got angry over this but there was nothing he could do. I can use the free burger coupon the next time I come in. Unless of course Red Robin runs another coupon that negates my free burger. Times are tough for restaurants and misleading customers enrolled in your Loyalty Program is pretty darn stupid. I associate them with indigestion now so not likely to enjoy a meal there in the future.
(1)
Mark H.
Moving from Denver to my wife and I luv this place for a great burger. The unit in Murfreesboro was so/so, this location had good food and a friendly bartender "Amanda". Just one issue the manager working the door at lunch. We wanted to sit in the bar to get away from all the ankle bitters and there was an open 4 top in the bar. The manager said, "NO, we have people waiting for that table. If you want to eat in the bar you need to sit in the bar...." So we did and had a good experience with Amanda, but that table sat open our entire visit. Really, what was your issue Mr. Manager???
(3)
mumin k.
I really like the burger here. the fries are some of the best i ever had. i know that this is a chain but i was pleasantly surprised with the quality of junk food here. I would definitely return here and have their burger again.
(5)
Terrell L.
The Burger and Fries were good, the Service was Great !
(4)
Lisa B.
Before today I believe I was the only person in the universe who had never eaten at Red Robin. I don't really see what all the fuss is about... I had a burger, which was good, but not spectacular. The endless fry gimmick sounds neat in theory, but how many fries can the average person eat, anyway? Maybe people with kids and/or competitive-eater spouses appreciate that kind of thing a little more. The service was good - pretty quick for a busy lunch hour. I'm sure I'll be back, but I don't think I'll ever have a "OMG I'm craving Red Robin!!" moment.
(3)
Mike W.
Delicious burger and careful attention to my son's tree nut allergy. Clean and nice inside. My family had a good time.
(5)
Paul K.
Several years ago while traveling with my future wife (wife of the future) we stopped at an exit somewhere in Ohio with a restaurant I used to eat at in New York that she had never heard of. I was concentrating on locating the restaurant as the road was being worked on, there were strip malls to the left and right, and traffic was Ohio Traffic. Suddenly she screamed, causing me to instantly do the "oh crap where's a place to aim the car for when we get hit" head jerk followed immediately by noticing we were not about to be injured by a rampaging dump truck and ask her what the hell she was screaming about. It was a place called Red Robin. It's now a staple in our West Nashville diet and we eat there whenever we have a notion to (which is when it's not crowded and we're in the mood to walk out comatose). Their veggie burgers are good, I've never been with someone who said their meal wasn't good, the shakes I love with a passion befitting a slightly larger chub chub than I am, and the fries... well, the fries... some people don't know how to do them right, these are generally the people who think the fries are nothing special. Get yourself some mayo, ketchup, and whatever pixie dust they give you to sprinkle on the fries - mix it up in a delicious mishmash and you should have the fry-sauce. You will need this where you're going, which is to Downtown San-Fryliciousness. Beyond that, dunno, the place is pretty nice. I've never had bad service there, I can't comment on the non-veggie burgers, just can say the veggie ones are done a-ok. Never have been when it's packed as, well, I avoid popular things at popular times as I find I'm generally annoyed when everyone zerg-rushes a place I like.
(4)
Benjamin S.
Good food, nice place, great service, everything you could ask you in a burger chain.:)
(4)
Matt D.
The food was good but the server was not attentive at all. I give the food 4 stars and the service 1 1/2. Will give this place another chance. Burgers are very good.
(3)
Terra H.
It's noisy, so don't try making any phone calls while waiting for your food. But I've been here over a dozen times since they opened this location and I've always left satisfied. The food is always good, and the service is friendly. Love it!
(4)
Nick N.
Been here several times now and the food has always been very good...service is hit or miss though. Had good service and had not so good service. Won't call any of it bad service but just could have been a lot better. Only other drawback is the price which is steep for burgers thus you figure you are paying for the service in that case and thus only a 3 star rating in my book. Will certainly go back though as it is in a great location and does have some very good food.
(3)
Emilia M.
YUM! It's a chain, but they have very good burgers, a full bar, a varied menu, and fantastic service. Plus, I'm still craving another strawberry mojito a week later. Not the very best burger I've ever had but definitely a good choice if you need a bad-for-your-heart, good-for-your-soul place to eat in the area.
(4)
Dae R.
I have gone to this restaurant with several groups of people, on vastly different occasions. The food was good (mostly), however the service was crap! On just about every occasion the wait staff has been rude and uncaring about the service they are providing. For instance, when I went about a year ago with a friend/co-worker, the server was very quick to come and take our drink orders. However she rolled her eyes and huffed when we didn't immediately know what we wanted to eat...we'd only gotten seated 5min prior to her showing up. During this same dining experience, our table order took 30min to get from the kitchen. Our seats weren't directly facing the kitchen, but I could see well enough inside the area to not the plates/baskets sitting out to be grabbed by the servers. Our order had been sitting out for at least 10-15min., so it was lukewarm by the time it got to us. My second experience occurred 8 months later, and just as bad! I went with a group of family and friends. We did have a large order, so we asked for a little more time, which was granted. 30min no one had come back to ask if we were ready, and our drink order that had been put in before hadn't arrived. After we did get out drinks and put in out food order, it took another 40min to get out order, which came back either wrong, missing parts, or both. When this was pointed out to the server, she went to the kitchen to get our things. Some stuff was brought out, and some wasn't. In fact, some of our food didn't get to us until the end of our meal, and when this fact was brought up to the wait staff, they pretty much shrugged and charged us anyway. I would definitely understand the screw-ups and long wait time during busy hours. However, there's only been at maximum 20 patrons filling the whole place each time I've gone there. To add insult, there were tables that came in after us that received food well before us.
(1)
Jenn Z.
Red Robin was a favorite of mine growing up in So Cal, typically where we would go to gather for a Birthday or some sort of get together mainly because they offer so many different burgers! So I was excited when they expanded to Nashville, and at Nashville West to boot since I love this shopping center. I was a long time fan of the chicken burgers, have had almost every one on the menu each one is a hefty serving and delivios now that I am not a meat eater, I opt for the Gardenburger. Red Robin will put pretty much any topping on your burger you have available, so dressing it up is easy. Wait....I am forgetting the bottomless steak fries! Yes, you can have bottomless fries for your entire visit! Although a single basket is typically enough, we have on occasion ordered a basket as an appetizer and you aren't charged extra. They have their own seasoning salt at each table as well that adds a bit of kick to them and is just salty enough too. Recently they changed some items on the menu but the staples are there, and they now have wraps and salads. You can order any burger or sandwich lettuce wrapped, and have melon as a side (cantaloupe is one of my faves!). They also started offering sweet potato fries for an up-charge, I ordered them and my first batch was cold, but the waitress kindly brought me a hot fresh order. They were okay, but nothing I would order again, I will stick with the steak fries next visit. The kids meal menu is one of the best I have experienced while eating out, they actually have options and side items that include healthy salads, oranges, carrots and melon and each are reasonably priced including a drink. Overall if you are looking for a very family and pocket book friendly option for dinner, this is a great place. You not going to experience grass fed local beef, local artisan cheese and buns from the local bakery, this is a chain but its' still good eats. I have always experienced excellent service at this location as well and will return again and again.
(4)
Alishah N.
Three words: Chicken bruschetta sandwich.
(3)
Kiran G.
Really good burgers. I like the customer service. Smoothies are great. All drinks are good. I really like sweet potato fries, sweet tea and cajun burger.
(4)
Liz D.
I love Red Robin. All Red Robins have this consistency that makes me feel at home whenever I walk into one. I've been to almost every Red Robin in the Seattle area, so when my birthday rolled around, I came to this one in Nashville to feel at home. I ordered the Whiskey River BBQ Burger, which is always cooked to order. They have a huge variety of burgers, and they'll customize to whatever you want. Substitute away! They also serve a great chicken tortilla soup. I love the bottomless fries and strawberry lemonade. It was my birthday, so my friends arranged for a song, balloons and ice cream sundae from the waiters and waitress there. Always fun!
(4)
Sarah C.
As the birthday looms in the horizon during the month of March the only thing I look forward to is the free burger from Red Robin! As part of their loyalty/rewards program during your birthday month you get a free burger with unlimited fries. The free sundae and embarrassing song birds around your table is optional. Tonight, I redeemed my free burger and I went with the classic Red Robin burger. A straight up patty with all the fixings plus Pepper-Jack cheese. Service was fabulous and I love how generous they are with their food. I never visit an walk out craving more food for a good 5 hours. Tonight as always, our server was attentive and prompt with our order. The burgers range between $8-12 and can be customized however you'd like it. Another perk is they offer for you to take your drinks to go, everything besides alcohol which they do serve! I even saw an ad for Happy Hour specials from 3p.m.-6p.m. and 8 PM to close Monday through Friday! Apparently, happy hour is available in the bar only but specials on drinks run from $2.50+ and apps start at $3.00.
(4)
Terra T.
We had a great experience here! Our waiter was so sweet and helpful, the beer was good, it's affordable, and in case I hadn't mentioned.... They serve liquor!!!! I had the Jack Daniel's burger with onion rings and my boyfriend had the bacon cheeseburger. I'm no burger aficionado, but I thought both were delicious! They have a good selection in every area, not just burgers. Next time I'd like to try their desserts!
(5)
Rahel K.
This may be your best choice of dining while shopping at Nashville West (other than Cosco's cafe, of course!). We sat at the bar and ate our bottomless fries. We giggled at first because we thought they accidental brought us an extra basket and forgot to charge us. No, we are just dorks. I ordered the salmon burger and he ordered the turkey burger. Very good and juicy and different. Don't think just beef when you come here. They have tons of chicken, too. Not a bad for a chain.
(4)
Kenzi N.
I have eaten at this Red Robin three times now. The first two times- we had great service (in fact, the second time was the best service we have almost ever had anywhere). This past weekend, it was awful. 1. I went to have lunch with my husband because I had received a free birthday burger coupon. I was kind of excited because the previous time we had went for my husband's birthday and they made a super big deal about it (balloons, singing, dancing- you name it). My birthday isn't usually the biggest deal, so I was a little excited. 2. We get there and it is packed- but we still trudge on to eat our delish burgers. They then cram us into this tiny 2 person booth that is almost inside the kitchen. It took our waitress almost 20 minutes to come to us, and then another 10 to take our order. It took about 30 minutes for our food to come out (meanwhile others who ordered after us were getting their food), and while we ate, she maybe came by once to check on us. 3. The food itself was ehhhh- my fries seemed cold and the burger itself was a little burned. At the end when we asked for the check, she says "well- you get a free sundae for your birthday- you don't want to have us sing to you, right" and gives me a look- a look that says she will poke my eyes out if I dare ask her to sing to me. It made me feel awkward and personally I don't think someone should have to ask to be sung to. Either it happens, or it doesn't. I guess I was just hoping to have a special experience. Another 20 minutes later she brings us a sad looking (thankfully free) sundae that is about 1/2 way melted (guess it had been sitting out a while???). Overall, not my favorite experience. Hopefully this waitress will learn some manners and will learn how to treat customers.
(4)
Kathy B.
Normally I love Red Robin but today must have been an off day for them. The burger was a bit dry, and the fries were cold like they had been sitting for a bit didn't seem as fresh as usual. The table had NO napkins and I had to ask for them and was only given 3 to take care of my husband, son and myself. Anyone who has eaten at Red Robin knows that napkins are needed in abundance especially with a toddler! They must have the same ration on napkins as McDonald's has on Katsup! I was never offered a drink refill, or additional fries as offered on the menu. Literally was ignored the entire meal and they were not busy! I spoke to the manager and was given a gift card that gave back what we spent on the meal. That is why I gave them 2 stars in this review. Normally I would give them 4 or more. I will update this review if I go back with the gift card and things are improved.
(2)
Misty M.
Let's get this straight the food was delicious! However the lack of teamwork between severs, and poor management was a major turn off....
(2)
Dante' T.
Red Robin... Yum!! I decided to try the Cobb Salad at Red Robin tonight and it was very yummy! I had to ding them 1 star because they did not drain the lettuce well. Bridget was our server and she was amazing! She was attentive but not annoying. I will definitely go there again.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Private Lot Bike Parking : No Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : Yes
Burger or Hamburger is savored as the most desired fast food meal in the United States. A hamburger is basically a sandwich prepared by stuffing ground meat patty, generally beef, between two slices of a bun cut in half. Hamburger is also famous for its seasoning. Most popular condiments used in hamburgers in the United States are mustard, mayonnaise, and ketchup. Besides ground meat patty, hamburgers are also stuffed with lettuce, onions, tomato slices, pickles, and cheese.
Hamburgers are also categorized into two types in the United States. Fast food hamburger and individual hamburgers served at restaurants are two basic types of burgers served in the United States. The individual hamburgers served at restaurants are prepared using everything including lettuce, onion, tomato, and sliced pickles as well as melted cheese on the patty or crumbled on top. American restaurants also serve veggie burgers for those who don't relish meat. Cheeseburgers are also hot favorite in the United States.
McDonalds is the most popular fast food burger restaurant serving different types of burgers in the United States. On the other hand, there are several restaurants such as Burger King are famous for serving the best hamburgers in the United States. Most burger restaurants in the United States often serve hamburgers with French fries and other condiments. If you have a liking for burgers in the United States, then you won't be disappointed. You can easily find the best burger restaurants in your city on our Restaurants Listings directory. Check the reviews and ratings of the top burger restaurants and savor yourself with the best hamburger in the city.
Josh B.
Beer and wine sales tax ripoff: The Red Robin chain has decent, but overpriced, burgers. Their "unlimited" steak fries come-on is a ruse. You get precious few fries with your burger, and when you order more, it takes forever for the next serving of fries to be delivered to your table. So long, in fact, that I found myself having finished my burger, and ready to pay and leave. However, the biggest ripoff of all is the way they charge for and tax their beer and wine. I ordered a 20 oz mug of beer, which my check priced at 5.99. However, there was an additional "SALES TAX" charge for the beer of $1.45, listed separately from the sales tax charge for the food. $1.45 is almost 25% of the $5.99 beer, which means that the beer is almost $7.50. I've never seen separate tax for alcohol at any other pub or restaurant here in Nashville (or anywhere else in the US for that matter). I've asked several bartenders at other places about this way of charging tax for alcohol, and all say they've never heard of it being done that way. The restaurant ought to be upfront about it and mention that the cost of the 20 oz beer is actually $7.49 ($7.50), not $5.99!!!!!! DRINKER BEWARE!!!!
(1)Melissa B.
Tony, Noelle and I went to dinner at Red Robin Gourmet Burgers on the West End..never been to this location before and I am glad we did. I enjoyed the restaurant. It is one of the largest locations in Nashville and I love the decorations. Tony had an awesome Mushroom Burger medium rare over flowing with Mushrooms..and some beer of course..I went with a Fiesta Chicken Sandwich with PIco Salsa..it was so good and I had some Iced Tea with lemon and lime. Noelle went with the HOT BURGER with a big grilled Jalapeno on top...she loves this VOLCANO HOT BURGER..she loves it...loves it... The fries are all you can eat and seasoned wonderfully. I love the Burgers at Red Robin and be sure to join the club to earn free food items..I highly recommend this restaurant for all of you to enjoy!!! I know I am going back soon!!
(5)Beth G.
We love burgers, we love meat. We went here out curiosity. How does this place keep people coming back? Burgers were "OK". Please remember we make the best burgers ever, so we are biased. The bottomless fries would be attractive, but for us not needed. We had a coupon come thru the email so we went. Server, can not remember her name was very good. Parking easy. Clean and fun place to visit. The price for other burgers were a bit higher, but I don't know if they were justified. Not sure I will go back to see if the price equals the increase in toppings. Burgers to us mean seasoning the meat, not the toppings. 12 -14 dollars for a burger seems a bit steep in Nashville. the 6.99 special warrants the bland meat burger. Plus the fries and the service and easy parking.
(3)David H.
Waited 10 minutes after being seated for a waitress to acknowledge us. Wrote it off to her being overwhelmed with customers. When she finally came around, we ordered immediately, not knowing when or if she'd be back again. Food came 10 minutes later. One order completely wrong. The other order had cold fries. Sent the wrong order back. When she returned with the second attempt, it was also wrong. At this point I no longer trusted he ability to get it right, so I went with it. Not good. Also not good... No check in to refill drinks. No check in to refill fries. I don't expect much from chain restaurants like this. When you're known for burgers and fries though, I do expect you to get those things right. A basic level of competency when serving them is also nice.
(2)Terri H.
Great Gourmet Burgers! This is a great restaurant to hang out with friends and enjoy a good burger and drinks. My friend and I were having a girls day out and decided to stop here for lunch. There are so many good things on the menu it was hard to decide. We both change our minds a few times before we ordered. We started with the fried mushrooms and fried zucchini sticks. I love fried mushrooms and these were great. I had a Guinness to go with my lunch. There is a large selection of specialty beers. I had trouble deciding between Stella and Guinness but Guinness won that day. I had the Guacamole Bacon Burger with fries for lunch. It was cooked perfectly and the guacamole was very good. Our waitress checked on us several times and made sure we had everything we needed.
(4)David O.
Oh Red Robin, How you empty my wallet and fill my stomach. My most recent visit to Red Robin I found that they now have a REWARDS program "Red Royalty". If you keep coming back, they eventually give you Free Food. This Rewards program unfortunately does not come with a free membership to Weight Watchers as I suspect it should. Honestly the service *I* have had here has always been excellent. The waitress of my most recent visit Shannon seemed to go out of her way to ensure that my table was receiving all the Fries, Drinks and Burgers it possibly could. As with all restaurants I'm sure your mileage may vary but they have certainly never done anything to me to discourage me from returning. Well, except adding to my waistline. The Free Burger on your Birthday program they offer is also excellent and I've never had them give me one bit of trouble over a free 8 dollar burger.
(4)Deb V.
This was my favorite burger joint back in Chicago- I was so glad they opened up a RR here finally 2 years ago. Real good stuff. I'm a sucker for the teriyaki and pineapple burger. They have so many variations. Burgers are mighty JUICY. Plus, I like that fried egg idea :) It's cool they have goooood bottomless fries- they have their signature seasoning on the side of the table which I use for everything- it's del-ish. It's a good atmosphere- every Red Robin has it's own theme. I always get a shake- the serving is more than I can handle. The appetizers are priced at the higher end in my opinion. $10 for an onion ring tower- I don't think so! It's a tad over priced for a burger and a shake. It's worth it every once in a while. I find myself spending about $20 on a shake, side of soup or salad, and a burger, but even more if I had dessert, too. The service is great.
(4)Andrew G.
Very Average. Nothing to get excited about. First and probably last trip here. I was really expecting something fantastic given all the recent advertising. I'd prefer logan's which is next door.
(2)Ernesto R.
Food was mediocre, but bottomless steak fries bumped up the rating to three stars. The veggie patty had no taste, but barbecue sauce on top soon fixed that. The service was excellent. Five stars to Dewann! He was funny and quick, even in an overly crowded area.
(4)Queen B.
Clean place.. If you go after lunch hour, better seating, better service, attentive waitstaff. I got the bleu cheese burger with bacon and they charged me (penalized me) for the GF bun. That's not right.. It's not my fault our food is tainted and allergies happen.. A burger, bacon, french fries, and a beer came to $25.00... The burger alone, with added charge of bacon and GF bun was over $16.. most expensive burger in town? IPA 16oz beer was $5.49.. Most expensive burger in town. Charged extra to change the bun out... Enjoyed it, but doubt I'll go back.
(3)Marie E.
Just left Red Robin. Im on a very strict diet. I had the turkey burger for the first time. I had it bunless with lettuce wrap. It was the bestest. The closest thing to a real burger as one can get. Get it with the steamed broccoli, no mayo sub with spicy mustard for a healthy alternative
(5)Marissa G.
Yum, Yum, Yum! Very good service, friendly staff and awesome burgers!
(4)Marie B.
I was disappointed in this Red Robin location. The floors were slippery, bathroom was filthy, and food mediocre to say the least. Apparently since it's a franchise each location is definitely not all the same. I ate at the Red Robin in Mt. Juliet, TN. and it was a five star review. Many of the staff looked miserable and had the look on their faces like- I hate my job & ready to go home. On the other hand our server was nice and friendly but got two of the orders wrong. I don't eat hamburgers often but when I do I have to eat them with onions and fries. I ordered the sweet potato fries since I had them last week and they were perfect, not the case this time they were burnt and had that old grease taste to them. My burger was was hot but a little on the dry side. The two stars= my godchildren got their bellies full and fell asleep on the ride home. As for me this meal was not worth the extra calories!!!!! :-(.
(2)Kristi R.
We stopped in for lunch Saturday 3/7/15. We like to sit in the bar if possible as we are usually wanting to watch sports. We sat at the bar and the bartender was a nice gal. I ordered the simply grilled chicken sandwich and opted for bottomless salad w/ salsa and their rather tasty bbq sauce for my sandwich. Yum! The diet pop was flat... :( I like Red Robin and wish there was one closer to where I live b/c there are so many other options when dining in Nashville. My boyfriend had some sort of deal so that's why we stopped- we probably won't revisit until I get my free bday burger next mth.
(4)John T.
The only two reasons I didn't give this place 5s are one its a chain and two (which is petty) the waitress didn't bring me more campfire sauce with my fry refill. That being said they have good burgers with a good family atmosphere and reasonable prices. You can't beat their steak fries, which is the real reason I come here. They are one of the lower priced gourmet burger joints with loads of toppings to add and they make a good lettuce bun for the lower carb conscious people. I actually have the lettuce wrap because it tends to hold together better than most buns.
(4)Sarah B.
I've visited four different locations of Red Robins in the past couple of years, and I've visited this particular location at least three times according to my yelp check ins - which I may or may not always do. This location is good, but consistently not up to par with Mt Juliet or Murfreesboro, and even Knoxville one time when we were driving through. It never feels really clean when you walk in, and the servers are never great. Last night with a group of girlfriends were were a 4 top in the bar and our server was Heather. Heather let drinks run out three times (cocktails, no less, where the tab would've gone up), and was just generally slow. We ordered desserts that did not look like the photos on the menu (not huge deals, but the chocolate cake was supposed to have strawberry sauce on the bottom, and didn't... and the red velvet cake was supposed to have a drizzle of strawberry sauce on the bottom, and it was COVERED). Being the one who got the soppy, sweet strawberry red velvet cake I wouldn't like to have discussed it (not good, by the way, ignore the photo yumminess), but by the time she came back it was a mute point. Then I ordered hubby a "to go" burger where after saying "no fries" - she convinced me to order a side salad since I'd be charged for a side anyway. Imagine my surprise when I got home and there was no salad. Not a huge deal... but really? I hope the slight decline in this location isn't indicative of Nashville West, because I really like this shopping center and it's so close to my office. But if you're craving the "yummmmm" - you might consider driving a little further.
(2)Amanda I.
Who doesn't love a good burger. For a chain this place is great. Service is fabulous. I always have a good experience here. We love it
(4)Gail D.
I've just returned home after eating at Red Robin and having my "birthday burger". I wanted to warn folks that they now have a new computer sitting on each table. If you decide to play with said computer while waiting on your food, etc. you will be charged at the end of your meal a $2.19 ENTERTAINMENT FEE. When I asked our waitress what this fee was she said she had no idea and guessed it was for the new computer sitting on the table. It also can take your order and you can pay your bill through the machine. As I was redeeming my reward you supposedly can do that too on the machine but it wouldn't work for me and the waitress had to do it for me. The computer did however tell me that my tip was higher than my ENTERTAINMENT FEE. My opinion is that I should have been warned before I touched the computer that I would be charged instead of seeing a fee added onto my bill at the end. I won't be back. Happy Birthday.
(2)Cody H.
Service was slow and over half of the tables were empty with dirty dishes piled up on them. The food was good though. I'm a fan of the BBQ chicken wrap and the bottomless fries.
(3)Edward F.
Exceptional service, every time we visit. The food is always just as we order it. Hearty appetites never leave hungry. Playful decor and plenty of seating. Don't forget to get your loyalty card for a free burger after 9. Bottomless fries...
(5)Lauren L.
Our poor little waitress was running ragged when we were seated in her section. She barely had time between all of her tables to simply grab us water and was in a rush and out of breath the entire time, which wasn't her fault. The food did little to make up for this, though, as it was okay, but nothing that would make me go, "Oh, I really want to go to Red Robin for lunch/dinner/etc." This place would've gotten a solid 3 stars, except when my waitress brought me a glass of water, there was a piece of strawberry, likely a remnant of lemonades past, stuck to the inside of the glass. It was swiftly beginning to break apart, little pink tidbits swirling around in the water and making it cloudy. It really grossed me out- so 2 stars. I might come back here if I'm in the area, as I understand this kind of thing can happen, and the food wasn't all that bad.
(2)Belinda H.
Good food..all the fries you can hold. Nice area too. Comfy atmosphere. Only negative thing was the chips with the guacamole taste bitter? Other than that it's all good.
(4)Brandon W.
Decided to try it while me and my girlfriend were out the other day. From the beginning the waitress was telling us how it's the best burger she's ever eaten and how there's nothing on the menu she didn't like, but she obviously doesn't get out much. It was a pretty good burger but most definitely not the best I've ever had. I decided to try the garlic and cheese seasoned fries to go with my burger. It cost a little extra for them as opposed to their normal fries. The only difference I see in these fries and the normal ones were that they shook some kind of cheesy garlic seasoning on the fries, which doesn't really make them special and doesn't really justify the extra couple dollars, although they did taste okay. I also decided to try one of their special sauces, which cost an extra 75 cents. So they brought me out a little cup of this sauce, kind of like a barbecue bacon ketchup. It was actually pretty good, but they really don't give you enough of it. When I got my burger nothing was wrong so everything came out of the kitchen correct. It was pretty good but definitely not one of the best I have ever had like the waitress was saying. I might go back but it would have to be like a second or third choice kind of thing. Overall I think that the restaurant is a decent place to eat and the never ending fries are kind of a neat thing, but its not my first choice.
(4)kristen p.
I love trying new things (chain or not) and I was pleasantly surprised by Red Robin. I had the Gardenburger and it was better than expected. But what really amazed me was the tiny wording at the bottom of the menu stating that "you can customize any burger by choosing a Boca patty". If this tiny wording is true then the vegetarian possibilities are endless. That in itself is very exciting. Oh and if you love garlic get the garlic fries instead of the regular. Yum!
(4)Austin T.
I may be getting burned out on burgers. A friend from the Y told me about this Red Robin, and I knew they were part of a chain, but decided to give them a try anyway. I don't think The burger I had was worth the over $10 for a combo meal. The service was friendly and quick! The waitress brought out our food but confused herself and took the food back. The fries were good, and they will bring you more, but the burger I had was so-so. I will probaby go back, but this won't become a regular stop for me.
(3)Tian C.
Red Robin has been here for a long time and yesterday was my first time going! The wait wasn't bad for a Saturday afternoon, we were sat immediately. I loved that considering I just lost a ton of calories coming from sky high. Anywho, I'm a burger fanatic and I couldn't wait to finally pick a burger to try. The menu was great and I ended up eating the smoke and pepper burger, $13.49. I know, a bit much for a burger, but It was worth it! The only thing I disliked about my experience was the service once I was seated. I saw my server only twice. It's hard to tip the waiter when other aides are doing the job. Will be back though!
(4)Nancy P.
I told the waiter before I ordered that I had a coupon for a free burger for my birthday. He said great, we would get the loyalty number from my email on my phone. Going to Red Robin to celebrate anything was a big mistake because I left angry. They did not honor my coupon for my free burger because they said I qualified for 20% off because my check was over $10.00. The server was apologetic and said customers got angry over this but there was nothing he could do. I can use the free burger coupon the next time I come in. Unless of course Red Robin runs another coupon that negates my free burger. Times are tough for restaurants and misleading customers enrolled in your Loyalty Program is pretty darn stupid. I associate them with indigestion now so not likely to enjoy a meal there in the future.
(1)Mark H.
Moving from Denver to my wife and I luv this place for a great burger. The unit in Murfreesboro was so/so, this location had good food and a friendly bartender "Amanda". Just one issue the manager working the door at lunch. We wanted to sit in the bar to get away from all the ankle bitters and there was an open 4 top in the bar. The manager said, "NO, we have people waiting for that table. If you want to eat in the bar you need to sit in the bar...." So we did and had a good experience with Amanda, but that table sat open our entire visit. Really, what was your issue Mr. Manager???
(3)mumin k.
I really like the burger here. the fries are some of the best i ever had. i know that this is a chain but i was pleasantly surprised with the quality of junk food here. I would definitely return here and have their burger again.
(5)Terrell L.
The Burger and Fries were good, the Service was Great !
(4)Lisa B.
Before today I believe I was the only person in the universe who had never eaten at Red Robin. I don't really see what all the fuss is about... I had a burger, which was good, but not spectacular. The endless fry gimmick sounds neat in theory, but how many fries can the average person eat, anyway? Maybe people with kids and/or competitive-eater spouses appreciate that kind of thing a little more. The service was good - pretty quick for a busy lunch hour. I'm sure I'll be back, but I don't think I'll ever have a "OMG I'm craving Red Robin!!" moment.
(3)Mike W.
Delicious burger and careful attention to my son's tree nut allergy. Clean and nice inside. My family had a good time.
(5)Paul K.
Several years ago while traveling with my future wife (wife of the future) we stopped at an exit somewhere in Ohio with a restaurant I used to eat at in New York that she had never heard of. I was concentrating on locating the restaurant as the road was being worked on, there were strip malls to the left and right, and traffic was Ohio Traffic. Suddenly she screamed, causing me to instantly do the "oh crap where's a place to aim the car for when we get hit" head jerk followed immediately by noticing we were not about to be injured by a rampaging dump truck and ask her what the hell she was screaming about. It was a place called Red Robin. It's now a staple in our West Nashville diet and we eat there whenever we have a notion to (which is when it's not crowded and we're in the mood to walk out comatose). Their veggie burgers are good, I've never been with someone who said their meal wasn't good, the shakes I love with a passion befitting a slightly larger chub chub than I am, and the fries... well, the fries... some people don't know how to do them right, these are generally the people who think the fries are nothing special. Get yourself some mayo, ketchup, and whatever pixie dust they give you to sprinkle on the fries - mix it up in a delicious mishmash and you should have the fry-sauce. You will need this where you're going, which is to Downtown San-Fryliciousness. Beyond that, dunno, the place is pretty nice. I've never had bad service there, I can't comment on the non-veggie burgers, just can say the veggie ones are done a-ok. Never have been when it's packed as, well, I avoid popular things at popular times as I find I'm generally annoyed when everyone zerg-rushes a place I like.
(4)Benjamin S.
Good food, nice place, great service, everything you could ask you in a burger chain.:)
(4)Matt D.
The food was good but the server was not attentive at all. I give the food 4 stars and the service 1 1/2. Will give this place another chance. Burgers are very good.
(3)Terra H.
It's noisy, so don't try making any phone calls while waiting for your food. But I've been here over a dozen times since they opened this location and I've always left satisfied. The food is always good, and the service is friendly. Love it!
(4)Nick N.
Been here several times now and the food has always been very good...service is hit or miss though. Had good service and had not so good service. Won't call any of it bad service but just could have been a lot better. Only other drawback is the price which is steep for burgers thus you figure you are paying for the service in that case and thus only a 3 star rating in my book. Will certainly go back though as it is in a great location and does have some very good food.
(3)Emilia M.
YUM! It's a chain, but they have very good burgers, a full bar, a varied menu, and fantastic service. Plus, I'm still craving another strawberry mojito a week later. Not the very best burger I've ever had but definitely a good choice if you need a bad-for-your-heart, good-for-your-soul place to eat in the area.
(4)Dae R.
I have gone to this restaurant with several groups of people, on vastly different occasions. The food was good (mostly), however the service was crap! On just about every occasion the wait staff has been rude and uncaring about the service they are providing. For instance, when I went about a year ago with a friend/co-worker, the server was very quick to come and take our drink orders. However she rolled her eyes and huffed when we didn't immediately know what we wanted to eat...we'd only gotten seated 5min prior to her showing up. During this same dining experience, our table order took 30min to get from the kitchen. Our seats weren't directly facing the kitchen, but I could see well enough inside the area to not the plates/baskets sitting out to be grabbed by the servers. Our order had been sitting out for at least 10-15min., so it was lukewarm by the time it got to us. My second experience occurred 8 months later, and just as bad! I went with a group of family and friends. We did have a large order, so we asked for a little more time, which was granted. 30min no one had come back to ask if we were ready, and our drink order that had been put in before hadn't arrived. After we did get out drinks and put in out food order, it took another 40min to get out order, which came back either wrong, missing parts, or both. When this was pointed out to the server, she went to the kitchen to get our things. Some stuff was brought out, and some wasn't. In fact, some of our food didn't get to us until the end of our meal, and when this fact was brought up to the wait staff, they pretty much shrugged and charged us anyway. I would definitely understand the screw-ups and long wait time during busy hours. However, there's only been at maximum 20 patrons filling the whole place each time I've gone there. To add insult, there were tables that came in after us that received food well before us.
(1)Jenn Z.
Red Robin was a favorite of mine growing up in So Cal, typically where we would go to gather for a Birthday or some sort of get together mainly because they offer so many different burgers! So I was excited when they expanded to Nashville, and at Nashville West to boot since I love this shopping center. I was a long time fan of the chicken burgers, have had almost every one on the menu each one is a hefty serving and delivios now that I am not a meat eater, I opt for the Gardenburger. Red Robin will put pretty much any topping on your burger you have available, so dressing it up is easy. Wait....I am forgetting the bottomless steak fries! Yes, you can have bottomless fries for your entire visit! Although a single basket is typically enough, we have on occasion ordered a basket as an appetizer and you aren't charged extra. They have their own seasoning salt at each table as well that adds a bit of kick to them and is just salty enough too. Recently they changed some items on the menu but the staples are there, and they now have wraps and salads. You can order any burger or sandwich lettuce wrapped, and have melon as a side (cantaloupe is one of my faves!). They also started offering sweet potato fries for an up-charge, I ordered them and my first batch was cold, but the waitress kindly brought me a hot fresh order. They were okay, but nothing I would order again, I will stick with the steak fries next visit. The kids meal menu is one of the best I have experienced while eating out, they actually have options and side items that include healthy salads, oranges, carrots and melon and each are reasonably priced including a drink. Overall if you are looking for a very family and pocket book friendly option for dinner, this is a great place. You not going to experience grass fed local beef, local artisan cheese and buns from the local bakery, this is a chain but its' still good eats. I have always experienced excellent service at this location as well and will return again and again.
(4)Alishah N.
Three words: Chicken bruschetta sandwich.
(3)Kiran G.
Really good burgers. I like the customer service. Smoothies are great. All drinks are good. I really like sweet potato fries, sweet tea and cajun burger.
(4)Liz D.
I love Red Robin. All Red Robins have this consistency that makes me feel at home whenever I walk into one. I've been to almost every Red Robin in the Seattle area, so when my birthday rolled around, I came to this one in Nashville to feel at home. I ordered the Whiskey River BBQ Burger, which is always cooked to order. They have a huge variety of burgers, and they'll customize to whatever you want. Substitute away! They also serve a great chicken tortilla soup. I love the bottomless fries and strawberry lemonade. It was my birthday, so my friends arranged for a song, balloons and ice cream sundae from the waiters and waitress there. Always fun!
(4)Sarah C.
As the birthday looms in the horizon during the month of March the only thing I look forward to is the free burger from Red Robin! As part of their loyalty/rewards program during your birthday month you get a free burger with unlimited fries. The free sundae and embarrassing song birds around your table is optional. Tonight, I redeemed my free burger and I went with the classic Red Robin burger. A straight up patty with all the fixings plus Pepper-Jack cheese. Service was fabulous and I love how generous they are with their food. I never visit an walk out craving more food for a good 5 hours. Tonight as always, our server was attentive and prompt with our order. The burgers range between $8-12 and can be customized however you'd like it. Another perk is they offer for you to take your drinks to go, everything besides alcohol which they do serve! I even saw an ad for Happy Hour specials from 3p.m.-6p.m. and 8 PM to close Monday through Friday! Apparently, happy hour is available in the bar only but specials on drinks run from $2.50+ and apps start at $3.00.
(4)Terra T.
We had a great experience here! Our waiter was so sweet and helpful, the beer was good, it's affordable, and in case I hadn't mentioned.... They serve liquor!!!! I had the Jack Daniel's burger with onion rings and my boyfriend had the bacon cheeseburger. I'm no burger aficionado, but I thought both were delicious! They have a good selection in every area, not just burgers. Next time I'd like to try their desserts!
(5)Rahel K.
This may be your best choice of dining while shopping at Nashville West (other than Cosco's cafe, of course!). We sat at the bar and ate our bottomless fries. We giggled at first because we thought they accidental brought us an extra basket and forgot to charge us. No, we are just dorks. I ordered the salmon burger and he ordered the turkey burger. Very good and juicy and different. Don't think just beef when you come here. They have tons of chicken, too. Not a bad for a chain.
(4)Kenzi N.
I have eaten at this Red Robin three times now. The first two times- we had great service (in fact, the second time was the best service we have almost ever had anywhere). This past weekend, it was awful. 1. I went to have lunch with my husband because I had received a free birthday burger coupon. I was kind of excited because the previous time we had went for my husband's birthday and they made a super big deal about it (balloons, singing, dancing- you name it). My birthday isn't usually the biggest deal, so I was a little excited. 2. We get there and it is packed- but we still trudge on to eat our delish burgers. They then cram us into this tiny 2 person booth that is almost inside the kitchen. It took our waitress almost 20 minutes to come to us, and then another 10 to take our order. It took about 30 minutes for our food to come out (meanwhile others who ordered after us were getting their food), and while we ate, she maybe came by once to check on us. 3. The food itself was ehhhh- my fries seemed cold and the burger itself was a little burned. At the end when we asked for the check, she says "well- you get a free sundae for your birthday- you don't want to have us sing to you, right" and gives me a look- a look that says she will poke my eyes out if I dare ask her to sing to me. It made me feel awkward and personally I don't think someone should have to ask to be sung to. Either it happens, or it doesn't. I guess I was just hoping to have a special experience. Another 20 minutes later she brings us a sad looking (thankfully free) sundae that is about 1/2 way melted (guess it had been sitting out a while???). Overall, not my favorite experience. Hopefully this waitress will learn some manners and will learn how to treat customers.
(4)Kathy B.
Normally I love Red Robin but today must have been an off day for them. The burger was a bit dry, and the fries were cold like they had been sitting for a bit didn't seem as fresh as usual. The table had NO napkins and I had to ask for them and was only given 3 to take care of my husband, son and myself. Anyone who has eaten at Red Robin knows that napkins are needed in abundance especially with a toddler! They must have the same ration on napkins as McDonald's has on Katsup! I was never offered a drink refill, or additional fries as offered on the menu. Literally was ignored the entire meal and they were not busy! I spoke to the manager and was given a gift card that gave back what we spent on the meal. That is why I gave them 2 stars in this review. Normally I would give them 4 or more. I will update this review if I go back with the gift card and things are improved.
(2)Misty M.
Let's get this straight the food was delicious! However the lack of teamwork between severs, and poor management was a major turn off....
(2)Dante' T.
Red Robin... Yum!! I decided to try the Cobb Salad at Red Robin tonight and it was very yummy! I had to ding them 1 star because they did not drain the lettuce well. Bridget was our server and she was amazing! She was attentive but not annoying. I will definitely go there again.
(4)