Ridiculous. Ordered an office lunch 24 hours in advance. Pickup time of 10:45am. It's 11:18am and I am still waiting on my order! I ordered 30 sandwiches and 10 salads. When I arrived, it was total chaos in the kitchen. I hear complete commotion on the food line. I will not be ordering a $476 lunch or a $1 lunch here again!!! I had to give one star in order for this to post.
(1)
LaTamera W.
Slowest service ever. This is my 2nd time visiting and drive thru service was slow both times. This time there were only 2 cars in front of me. The first car had to be sitting at the window about 10 min before their food arrived. The 2nd car got their food pretty quick but then the worker started holding a conversation with the driver's kid in the back seat asking her about school, staying focused, etc and then practically begged the child to take a cinnamon roll. The child repeatedly said no. Smh. Do not go here if you want adequate service. You're asking for disappointment.
(1)
Daniel G.
Panera is actually pretty good but this location is absolutely terrible. I literally just made this account so I could bash this specific store. I work right by this place so we go for lunch occasionally. 10 out of 10 times they have gotten my order completely wrong. I've started testing them just to see if they even read the tickets or have the slightest bit of quality control, they don't. Screw Panera as deeply as possible. When you charge $10 for a sandwich you better make sure it's right. Taco Bell and McDonald's get orders right more often than this house of idiots. If I could rate zero stars I would. h8 u all.
(1)
Piper P.
This place is right across the street from my house and I have to say I visit almost every day. I believe a third of my paycheck goes to Panera. Lol. My favorite people there are Meka and lisa. They know what I want when I drive up to the window. Thank god for the cafe latte. Yummy goodness.
(5)
Ebony Da'na C.
I am huge fan of carbs, yes I could literally eat just bread for dinner (I have no shame folks!) ;) so going to a chain bakery has no effect as far as my opinion goes. Panera has always been a bit pricey but good quality and a variety of products for breakfast and lunch keep me coming back. Unfortunately this location lost the memo on that last part. I absolutely have no problems with the service. I've always been greeted with a smile and cheerful attitude but the lack of food items through out the day sucks. I have come in at several times before 3pm and the bread racks behind counter and almost empty. I came in today around 2 and there where 6 bagels at the most along with 8 loaves of bread and this is being generous. I really wanted a bagel but ended up getting two blueberry muffins instead. These were the last muffins left as well. I asked the cashier if they were going to bake some more today and she said no. I've asked this before and get the same answer which I find weird. I've worked in two bakeries (one local and one chain) and we always had a second bake for the latter part of the day. I understand not wanting to waste food and that restaurants run of food and baked goods all the time but if you constantly have an issue with running out of inventory maybe you should consider changing the way you run your daily operations. This seems to be a location thing because I never have this issue at the other locations in Nashville. If Panera Bread at White Bridge can fix this issue they'd be an awesome location!
(2)
Rachel M.
Aside from the parking lot being kind of a hot mess around after-church time, this Panera is just fine. The lady that took my order was really sweet, my Fuji Apple Chicken Salad tasted good, and I found a clean table. I'll visit some more before I get too decisive about it. Bonus points for being right around the corner from work, though!
(3)
Kurt B.
Went again today to get a sandwich - they used scraps of lettuce and tomato and hardly any meat on the sandwich, obviously trying to cut costs - Such a shame this location can't get it right.
(1)
Miranda P.
Love this location. The half Cobb salad is huge and delicious. Love their avocado BLT. There are so many great things to do around this location also! Slightly pricey though but they are consistent
(4)
John C.
The quality control is still lacking at this location. The drive through line backs up into the parking lot of neighboring businesses. They still get orders incorrect, sometimes mistaking orders for multiple whole sandwiches as half sandwiches. Employees don't look like they're working hard at the height of the lunch hour. I think we're done with this location. West End and 21st avenue locations provide better service.
(2)
Dan J.
A bit pricey for someone who comes here frequently. But they do have variety , consistency and quality. Taste is above average. Ingredients in salads are made to appeal to a variety of customers. I usually go for the acai berry tea though they have your old fashion sweet tea if you prefer. The only wish I have is that they serve better coffee.
(4)
Allison B.
Convenient location close to Nashville State. Decent food and staff. Some menu items really aren't worth the cost though. The pastas are yummy, but they're microwaved. Bakery items are made fresh every night/morning, so get in early to get the best quality food.
(3)
Sara P.
It just opened, and they are doing a great job. I have been through the drive-thru twice, and it has been quick and accurate. The girl who took my order the first time sort of struggled, but the place is new, so the employees are, too! Cut them some slack for a month or two, people. I am glad there are more drive-thru food options on this side of town!
(4)
Josh W.
I love Panera Bread, however this location is very poorly run. They are always out of ingredients and the employees are, for the most part, rude and unfriendly. I really wish they could get their act together because this location is close to my home and I would love to be able to go here more often. As it is, I stay away.
(1)
Grace S.
I don't usually do chain restaurants, but I stopped in here for a quick bite after church. The food is really yummy and the portions are just right for the price. The staff was super friendly and helpful. If you live on the west side give it a shot!
(4)
Craig W.
I was anticipating the grand opening of this Panera location because I am resident in the Hillwood area, so it is convenient to my home and they have great parking. The service was good and I was assisted by the manager, Vandra. She was very kind and promptly greeted me when I entered the store. Because it's still brand new, it is still very clean and organized. I had a great first experience and would recommend this Panera location.
(4)
Terra H.
It's a Panera Bread, and it's great as far as Panera Breads go. But the winning factor? It's closer to my house than the one in Green Hills, and it has a DRIVE-THRU! I love drive-thrus! I don't have to waste time finding a parking spot and grabbing my purse and keys and walking inside and all of that fun stuff. I can just get what I came for and be gone. Yay!
(5)
Elise G.
It's not terrible, but the staff definitely does not enjoy working there and there is just a kind of negative vibe behind the counter (unlike the nearby starbucks). It may be because they don't pay their staff very well, so there isn't very much emphasis on customer service or attention to detail. It's not a bad place to go if there's nowhere else, but expect for them to get something wrong with your order.
(2)
Alyssa T.
Service is usually fast but it's always hit or miss whether or not they will get your order right. Try their rapid pick up and it's even worse.
(3)
Bridget S.
Oh so sad....Panera was a disappointment ! I ordered the soba noodle bowl. They do not have the option of cup or bowl. The price was over $8.00 dollars. The soup tasted like campbells vegetable soup out of the can. The noodles were under cooked and lacking vegetables. I was hoping for a full bodied broth and it was lacking in any flavor, bland overall.
(2)
Joey C.
Awful representation of the Panera brand. First they screwed up our order, argued when I told them about it, had attitude while fixing it, and overall gave off a very poor attitude and customer service. Panera corporate needs to do something about this. Terrible.
(1)
Tart L.
This Panera is different because it has the easiest Panera drive thru. This restaurant and the entire building it's in was just built, and designed fron scratch, so the drive thru is not just an afterthought. The VU 21st Avenue Panera drive thru was an awkward add-on and there is sometimes gridlock there. The fresh crew here at this Belle Meade Panera are fast on their feet and the line moves quickly. As with many Paneras the breakfast time and lunchtime lines can be long but when the chicken salad or soup in a bread bowl is ready you know what you're getting. Panera food is about the same at all their restaurants. I like the Brueggers alternative across the street for their bagels. Also some of the sandwiches at Brueggers are better bite buys.
(3)
Melanie V.
Worst Panera I've ever been to!!! I'm a Panera Bread lover, so when I heard they were opening one right down the street from me I was pretty excited. Excitement has now turned to disappointment after the 2 god-awful experiences I have had there since it's opening! I went about 2 weeks ago through their drive-thru and I ordered a pick 2 with the Turkey Avocado BLT and a Chicken Caesar Salad (as is, nothing complicated). I wanted a baquett as my side and they said they were out of baquetts. You're Panera Bread, how are you out of bread!?!?!? I have never heard of such. So then I proceed to the window to get my order and the girl asks me again what I ordered. Apparently they had made me a Chicken Caesar Sandwich instead of salad. Why would I have a pick 2 with 2 different sandwiches!? That doesn't even make sense. So after waiting forever, they assure me they have included my salad and also gave me the Chicken Caesar Sandwich they accidentally made me. So I drive off but decide to check my order before I leave the parking lot and realize they didnt give me any dressing for my salad. So then I have to go back around and get in line again to get dressing. Finally I get home to eat my dinner, and I open up my salad to realize they put TURKEY on a CHICKEN Caesar Salad! I couldn't believe it. So then I figure I'll just eat the Chicken Caesar Sandwich they included instead. But I couldn't eat that either because the sandwich was DRENCHED in MAYO (which isn't even supposed to be on that sandwich) and the chicken on it was PINK!!! Wtf. Even my Turkey Avocado BLT was drenched in mayo, and it only had ONE strip of bacon on it. It looked like a disgusting mess! It was basically a $15 meal wasted! So I wasn't planning on going back, but today I remembered I had a free bagel on my Panera card that I've been needing to use. I decide to give this Panera another chance...surely they can't screw up a simple bagel order! Wrong. The lady I encountered at the window today could not figure out how to swipe a Panera card! She got extremely rude the moment I handed her my card and told her I had a free bagel offer I'd like to use. She immediately got flustered and started yelling repeatedly that my card was "not processing." A minute later she hands me back my cards and food and says, "Sorry about that," so I assume she figured out what the problem was, but then I look at my receipt and see that I still got charged for the bagel. So then I said, "It doesn't look like it took off the bagel?" And she gets real nasty and says, "Yeah I told you your card could not be processed!" This is all quite odd, seeing as how I go to other Panera breads all the time and have NEVER had any issue with my Panera card. Sounds like user error to me. Oh and I got home to realize they gave me the wrong cream cheese with my bagel LOL. Why am I not surprised. Basically to sum it all up, I will not be going back to this Panera, and I recommend you do the same if you would like to save yourself the annoyance and hassle of getting a simple meal. You'd think sandwich making isn't rocket science, but these people need at least a year to figure it out. There's a great Panera Bread on 21st Street across from Vanderbilt that always gets it right, go there instead. The staff is friendly, the service is speedy, and the food is made perfectly!
(1)
Andrew O.
Overpriced for small quantities of barely decent food. Guess I'm not a soccer mom.
(1)
David O.
If you like Panera and think one has really been needed over on this side of town, you are in luck. There is one here now. It even has a drive thru if you are into that sort of thing. Always a bit pricey, but they don't mess around for the most part with the portions. I have no doubt that I'll be here again.
(3)
Hank S.
I've had more than a few orders made wrong here. Someone needs to let them know it is 2014 and the dial up internet speeds need to be updated. I get faster internet at home.
(2)
Bear B.
This place is located in a convenient strip mall. When I walked in I was not greeted, unlike other panera breads. Anyhow, I continued through the line until reaching the register. I ordered the new BBQ chicken flatbread. And a cinnamon roll of course. They made my sandwich and called my name for it. The kitchen seemed to be badgering about something, but we all know that's a normal occurrence in a restaurant. . After receiving my food I sat down. The BBQ was on a singular flatbread. With BBQ sauce dripping from it. It had a melted cheese with pulled chicken and spinach in it. Over all it tasted good but probably could have been made better (spinach falling out of the bread) overall a good place, will come back in the future.
(3)
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Address :96 White Bridge Road Suite 105
Nashville, TN, 37205
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast, Brunch Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : Free Has TV : No Waiter Service : No Caters : Yes
Leslie B.
Ridiculous. Ordered an office lunch 24 hours in advance. Pickup time of 10:45am. It's 11:18am and I am still waiting on my order! I ordered 30 sandwiches and 10 salads. When I arrived, it was total chaos in the kitchen. I hear complete commotion on the food line. I will not be ordering a $476 lunch or a $1 lunch here again!!! I had to give one star in order for this to post.
(1)LaTamera W.
Slowest service ever. This is my 2nd time visiting and drive thru service was slow both times. This time there were only 2 cars in front of me. The first car had to be sitting at the window about 10 min before their food arrived. The 2nd car got their food pretty quick but then the worker started holding a conversation with the driver's kid in the back seat asking her about school, staying focused, etc and then practically begged the child to take a cinnamon roll. The child repeatedly said no. Smh. Do not go here if you want adequate service. You're asking for disappointment.
(1)Daniel G.
Panera is actually pretty good but this location is absolutely terrible. I literally just made this account so I could bash this specific store. I work right by this place so we go for lunch occasionally. 10 out of 10 times they have gotten my order completely wrong. I've started testing them just to see if they even read the tickets or have the slightest bit of quality control, they don't. Screw Panera as deeply as possible. When you charge $10 for a sandwich you better make sure it's right. Taco Bell and McDonald's get orders right more often than this house of idiots. If I could rate zero stars I would. h8 u all.
(1)Piper P.
This place is right across the street from my house and I have to say I visit almost every day. I believe a third of my paycheck goes to Panera. Lol. My favorite people there are Meka and lisa. They know what I want when I drive up to the window. Thank god for the cafe latte. Yummy goodness.
(5)Ebony Da'na C.
I am huge fan of carbs, yes I could literally eat just bread for dinner (I have no shame folks!) ;) so going to a chain bakery has no effect as far as my opinion goes. Panera has always been a bit pricey but good quality and a variety of products for breakfast and lunch keep me coming back. Unfortunately this location lost the memo on that last part. I absolutely have no problems with the service. I've always been greeted with a smile and cheerful attitude but the lack of food items through out the day sucks. I have come in at several times before 3pm and the bread racks behind counter and almost empty. I came in today around 2 and there where 6 bagels at the most along with 8 loaves of bread and this is being generous. I really wanted a bagel but ended up getting two blueberry muffins instead. These were the last muffins left as well. I asked the cashier if they were going to bake some more today and she said no. I've asked this before and get the same answer which I find weird. I've worked in two bakeries (one local and one chain) and we always had a second bake for the latter part of the day. I understand not wanting to waste food and that restaurants run of food and baked goods all the time but if you constantly have an issue with running out of inventory maybe you should consider changing the way you run your daily operations. This seems to be a location thing because I never have this issue at the other locations in Nashville. If Panera Bread at White Bridge can fix this issue they'd be an awesome location!
(2)Rachel M.
Aside from the parking lot being kind of a hot mess around after-church time, this Panera is just fine. The lady that took my order was really sweet, my Fuji Apple Chicken Salad tasted good, and I found a clean table. I'll visit some more before I get too decisive about it. Bonus points for being right around the corner from work, though!
(3)Kurt B.
Went again today to get a sandwich - they used scraps of lettuce and tomato and hardly any meat on the sandwich, obviously trying to cut costs - Such a shame this location can't get it right.
(1)Miranda P.
Love this location. The half Cobb salad is huge and delicious. Love their avocado BLT. There are so many great things to do around this location also! Slightly pricey though but they are consistent
(4)John C.
The quality control is still lacking at this location. The drive through line backs up into the parking lot of neighboring businesses. They still get orders incorrect, sometimes mistaking orders for multiple whole sandwiches as half sandwiches. Employees don't look like they're working hard at the height of the lunch hour. I think we're done with this location. West End and 21st avenue locations provide better service.
(2)Dan J.
A bit pricey for someone who comes here frequently. But they do have variety , consistency and quality. Taste is above average. Ingredients in salads are made to appeal to a variety of customers. I usually go for the acai berry tea though they have your old fashion sweet tea if you prefer. The only wish I have is that they serve better coffee.
(4)Allison B.
Convenient location close to Nashville State. Decent food and staff. Some menu items really aren't worth the cost though. The pastas are yummy, but they're microwaved. Bakery items are made fresh every night/morning, so get in early to get the best quality food.
(3)Sara P.
It just opened, and they are doing a great job. I have been through the drive-thru twice, and it has been quick and accurate. The girl who took my order the first time sort of struggled, but the place is new, so the employees are, too! Cut them some slack for a month or two, people. I am glad there are more drive-thru food options on this side of town!
(4)Josh W.
I love Panera Bread, however this location is very poorly run. They are always out of ingredients and the employees are, for the most part, rude and unfriendly. I really wish they could get their act together because this location is close to my home and I would love to be able to go here more often. As it is, I stay away.
(1)Grace S.
I don't usually do chain restaurants, but I stopped in here for a quick bite after church. The food is really yummy and the portions are just right for the price. The staff was super friendly and helpful. If you live on the west side give it a shot!
(4)Craig W.
I was anticipating the grand opening of this Panera location because I am resident in the Hillwood area, so it is convenient to my home and they have great parking. The service was good and I was assisted by the manager, Vandra. She was very kind and promptly greeted me when I entered the store. Because it's still brand new, it is still very clean and organized. I had a great first experience and would recommend this Panera location.
(4)Terra H.
It's a Panera Bread, and it's great as far as Panera Breads go. But the winning factor? It's closer to my house than the one in Green Hills, and it has a DRIVE-THRU! I love drive-thrus! I don't have to waste time finding a parking spot and grabbing my purse and keys and walking inside and all of that fun stuff. I can just get what I came for and be gone. Yay!
(5)Elise G.
It's not terrible, but the staff definitely does not enjoy working there and there is just a kind of negative vibe behind the counter (unlike the nearby starbucks). It may be because they don't pay their staff very well, so there isn't very much emphasis on customer service or attention to detail. It's not a bad place to go if there's nowhere else, but expect for them to get something wrong with your order.
(2)Alyssa T.
Service is usually fast but it's always hit or miss whether or not they will get your order right. Try their rapid pick up and it's even worse.
(3)Bridget S.
Oh so sad....Panera was a disappointment ! I ordered the soba noodle bowl. They do not have the option of cup or bowl. The price was over $8.00 dollars. The soup tasted like campbells vegetable soup out of the can. The noodles were under cooked and lacking vegetables. I was hoping for a full bodied broth and it was lacking in any flavor, bland overall.
(2)Joey C.
Awful representation of the Panera brand. First they screwed up our order, argued when I told them about it, had attitude while fixing it, and overall gave off a very poor attitude and customer service. Panera corporate needs to do something about this. Terrible.
(1)Tart L.
This Panera is different because it has the easiest Panera drive thru. This restaurant and the entire building it's in was just built, and designed fron scratch, so the drive thru is not just an afterthought. The VU 21st Avenue Panera drive thru was an awkward add-on and there is sometimes gridlock there. The fresh crew here at this Belle Meade Panera are fast on their feet and the line moves quickly. As with many Paneras the breakfast time and lunchtime lines can be long but when the chicken salad or soup in a bread bowl is ready you know what you're getting. Panera food is about the same at all their restaurants. I like the Brueggers alternative across the street for their bagels. Also some of the sandwiches at Brueggers are better bite buys.
(3)Melanie V.
Worst Panera I've ever been to!!! I'm a Panera Bread lover, so when I heard they were opening one right down the street from me I was pretty excited. Excitement has now turned to disappointment after the 2 god-awful experiences I have had there since it's opening! I went about 2 weeks ago through their drive-thru and I ordered a pick 2 with the Turkey Avocado BLT and a Chicken Caesar Salad (as is, nothing complicated). I wanted a baquett as my side and they said they were out of baquetts. You're Panera Bread, how are you out of bread!?!?!? I have never heard of such. So then I proceed to the window to get my order and the girl asks me again what I ordered. Apparently they had made me a Chicken Caesar Sandwich instead of salad. Why would I have a pick 2 with 2 different sandwiches!? That doesn't even make sense. So after waiting forever, they assure me they have included my salad and also gave me the Chicken Caesar Sandwich they accidentally made me. So I drive off but decide to check my order before I leave the parking lot and realize they didnt give me any dressing for my salad. So then I have to go back around and get in line again to get dressing. Finally I get home to eat my dinner, and I open up my salad to realize they put TURKEY on a CHICKEN Caesar Salad! I couldn't believe it. So then I figure I'll just eat the Chicken Caesar Sandwich they included instead. But I couldn't eat that either because the sandwich was DRENCHED in MAYO (which isn't even supposed to be on that sandwich) and the chicken on it was PINK!!! Wtf. Even my Turkey Avocado BLT was drenched in mayo, and it only had ONE strip of bacon on it. It looked like a disgusting mess! It was basically a $15 meal wasted! So I wasn't planning on going back, but today I remembered I had a free bagel on my Panera card that I've been needing to use. I decide to give this Panera another chance...surely they can't screw up a simple bagel order! Wrong. The lady I encountered at the window today could not figure out how to swipe a Panera card! She got extremely rude the moment I handed her my card and told her I had a free bagel offer I'd like to use. She immediately got flustered and started yelling repeatedly that my card was "not processing." A minute later she hands me back my cards and food and says, "Sorry about that," so I assume she figured out what the problem was, but then I look at my receipt and see that I still got charged for the bagel. So then I said, "It doesn't look like it took off the bagel?" And she gets real nasty and says, "Yeah I told you your card could not be processed!" This is all quite odd, seeing as how I go to other Panera breads all the time and have NEVER had any issue with my Panera card. Sounds like user error to me. Oh and I got home to realize they gave me the wrong cream cheese with my bagel LOL. Why am I not surprised. Basically to sum it all up, I will not be going back to this Panera, and I recommend you do the same if you would like to save yourself the annoyance and hassle of getting a simple meal. You'd think sandwich making isn't rocket science, but these people need at least a year to figure it out. There's a great Panera Bread on 21st Street across from Vanderbilt that always gets it right, go there instead. The staff is friendly, the service is speedy, and the food is made perfectly!
(1)Andrew O.
Overpriced for small quantities of barely decent food. Guess I'm not a soccer mom.
(1)David O.
If you like Panera and think one has really been needed over on this side of town, you are in luck. There is one here now. It even has a drive thru if you are into that sort of thing. Always a bit pricey, but they don't mess around for the most part with the portions. I have no doubt that I'll be here again.
(3)Hank S.
I've had more than a few orders made wrong here. Someone needs to let them know it is 2014 and the dial up internet speeds need to be updated. I get faster internet at home.
(2)Bear B.
This place is located in a convenient strip mall. When I walked in I was not greeted, unlike other panera breads. Anyhow, I continued through the line until reaching the register. I ordered the new BBQ chicken flatbread. And a cinnamon roll of course. They made my sandwich and called my name for it. The kitchen seemed to be badgering about something, but we all know that's a normal occurrence in a restaurant. . After receiving my food I sat down. The BBQ was on a singular flatbread. With BBQ sauce dripping from it. It had a melted cheese with pulled chicken and spinach in it. Over all it tasted good but probably could have been made better (spinach falling out of the bread) overall a good place, will come back in the future.
(3)