Was stoked for this location to open considering Donelson has such limited options in this price range that aren't fast food. Seemed to be hyped up as they trained the staff for weeks before opening. I have worked in foodservice my whole life since I was 17 and have never seen such a unprofessional operation. Its simply mind boggling to me that places can be out of nearly half of there menu daily. Also the management, bless there heart, is honestly either untrained or lacking in many departments. Also, waiting for food and hearing young employees discussing there recreational drug use from the previous night is not something I think most hard working people want to hear about on there lunch break.
(1)
Tart L.
The Donelson Panera Bread by Thomas Nelson Publishers is a good breakfast stop for me on the way to catch a morning flight at BNA. It is one of the newer Paneras in Nashville and has a better layout and bountiful plugs for smartphone charging before departure. The counter staff was even sharper at checkout than some other Paneras I have enjoyed and the line moved quickly. Before a power meeting I like the veggie Power Breakfast Sandwich of spinach, avocado, tomato and egg white on a sprouted-grain bagel.
(3)
Marie B.
I mostly utilize Panera Bread's lunch catering service for lunch & learn trainings at my job. The boxed sandwich lunches are convenient & really good. This was my first time visiting a store front as I was on the hunt for some mid-day coffee. As I entered the store the scent of cinnamon filled the air. I was greeted by every staff person in site. I was amazed at the menu selection and healthy choice options with a calorie display chart. Well that went out the window when I became fixated on the pastry selection and my sweet tooth cravings began. I ordered a cafe mocha and pecan roll. The pecan roll was so big that I was only able to eat 1/3 of it & gave the rest to my 3 year old godson, who too enjoyed it. The pastry and cafe mocha were hot and fresh. The store, female restroom, and large dining area were clean. I particularly liked the recycle bin next to the trash can and the 97 health rating. I will visit again the next time I am on that side of town.
(5)
Robert D.
Very disorganized. My boss called in an order for 5 people at 10:30AM, to be picked up at noon. I went with her to assist carrying the order back to the office. A list of things that went wrong after that: 1 When we arrived at noon, the order was not ready. We were told, however, that it was almost ready and just needed to be bagged. She paid and we waited near the entrance. 2 15 minutes later, with others waiting for lunch at the office, no word on our order. 3 She tried to go back to the register to check on the order, while I went to check to see if our order was in the carry out window. Nothing. Furthermore, the boss was stuck another 5-10 minutes behind a customer demanding a refund. 4 When she finally got to the counter, we found out our order was ready, but no one had bothered to tell the counter that it was ready to go. 5 The order was brought out, looking like food for 5 people was smashed into a bag made for 2 orders. 6 The clerk offered 5 cinnamon rolls for our inconvenience. Fine. However, the rolls ended up being crammed into the bottom of a larger bag with our original order crammed on top. 7 the clerk then darted to the back to get us utensils, which for some bizarre reason took another 5 minutes. He also put in utensils for 25 people into the already full bag. 8 When we finally arrived back at the office, we were treated to one wrong order, room temperature soup and a panini that looked like it had been stepped on. Yes, it was crowded at lunch there, but that's no excuse for horrendous service and terrible communication, especially for an order that had been called in an hour and a half early. This Panera location really needs to step up its game.
(1)
Julie K.
Food is always great. This is one of my regular weekly lunch spots. Drive thru depends on the day as to quickness it usually goes fast. Today super quick! Got the half sandwich and cup of soup. Delicious the turkey avacodo BLT , chicken and rice soup and a sweet tea I'm set. :)
(4)
Tina D.
Made a call in order last week and apparently somebody stole my order. I sat on the bench for about 30 minutes before I thought about saying anything. The lady in the kitchen (Kacie) and the lady at the to go counter (KJ) were so accomodating in making it up to me. They were crazy busy and but stop to make sure I was happy. Thanks girls.
(5)
Jason W.
Never clean. The inside atmosphere is terrible for anyone wanting to relax or work peacefully over coffee. They care more about their drive thru business than their inside customers.
(1)
Tam K.
I'm reposting my review from Google +! Hopefully the folks at Panera will read it!! "If I could give this location a BIG FAT NEGATIVE STAR, zero, etc., I would!! I have been to this location 3 times since it's opened and have yet to be able to order any food. First of all, the drive-thru is created in such a way that once you pull in, you cannot leave the line. You will have to back out if no one is behind you. Why is that important? Well, because two out of my three visits I've stopped at this Panera to order a PLAIN BAGEL at approximately 8:15 am (breakfast time); either they did not have any bagels at all (Bread Company...yeah right) or did not have plain ones. The first time this happened, I was able to back out of the drive-thru without having to wait in line behind the other cars. Well, today, I had to wait over 15 minutes in line behind other cars without even having placed an order because I was stuck. (eg. 2 visits, no food). On another visit to this location (during lunch time), I was in line for 10 minutes and was still 3 cars back before I would have reached the order speaker. Fortunately, the car behind me backed out so I was able to back out as well. No one has 20-30 minutes to wait in line for a simple soup or sandwich on their lunch break! This location already needs a new staff and a remodel!!!"
(1)
Heather L.
My husband and I love Panera, and we were super excited when this one opened up! A drive thru? YES! However the love has worn off because they never have anything! They are always out of either the soup we want or the baguettes, or the bread for one of our sandwiches. It's even worse because if you change your mind and decide not to order (because they have nothing) you can't get out of the drive thru! You are blocked in! So Panera would get 5 stars but this one not so much.
(2)
Lexi B.
Love Panera's breakfast! I went through the drive thru this morning and my sandwich was made wrong, I work in the restaurant business as well so I understand mistakes happen! I went inside to get my money back because I did not have time to wait for a new one to be made. Lee was very apologetic, and professionally sincere. He went out of his way and took the time to remake and deliver my sandwich to me at work. He was very nice! Outstanding customer service!!!! Thanks Lee for being awesome!
(5)
Jim R.
great addition to Doneleson. great service
(4)
Bon G.
Absolutely slowest most disorganized Panera I've ever been to. And I go to a lot of Paneras and own stock in the company. People waiting in line for the one slow cash register person. Meanwhile three workers in the back basically talking to each other. Skim milk container was empty - Asked the cashier to get a refill - she didn't do anything. So put it next to her at the cashier. Still didn't do anything. Family to ask another person to refill it. What she did after a few minutes - should take all of 15 seconds to refill a container. Actually the whole crew looked like they were out to lunch and would need massive doses of coffee to wake up. The carrot cake muffin was dry - looks like it was from day before before. If you want slow "out of it" workers, and day old food, this is the place for you.
(1)
Chelle R.
Nice, clean, and courteous. Plus, I used the new mobile app for the first time with this store and it worked great. It's down the road from Nashville International Airport, and around a lot of hotels. Oh Yeah, the baked goods are dangerous.
(5)
GabrielÄ— G.
Food quality is perfect,all ingredients are fresh. And bread just jummy! Just service is slow,maybe because of drive-thru, but summing up- almost 10points!
(4)
Chris S.
This Panera brings great value to travelers using Nashville Airport. It's a mere three minute drive to the terminal and the only non-fast food, or greasy chain in the area where folks can grab something quick to bring with them on the plane rather than paying for poor-quality and overpriced items available in the terminal. While it might seem far fetched to some to come here with good service and better value it's a 10-minute side trip that's attractive to others. As with all Panera's it's clean, prices are fair and there's free wifi, too. It's a great place to come kill a bit of time before a flight if you have it. Also, consider there's no risk of traffic between this location and the airport. No time on the interstate is required. Consider this next time you're coming to the airport and need a quick bite or a sandwich to bring along for the air time.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Parking : Garage Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Outdoor Seating : Yes
John B.
Was stoked for this location to open considering Donelson has such limited options in this price range that aren't fast food. Seemed to be hyped up as they trained the staff for weeks before opening. I have worked in foodservice my whole life since I was 17 and have never seen such a unprofessional operation. Its simply mind boggling to me that places can be out of nearly half of there menu daily. Also the management, bless there heart, is honestly either untrained or lacking in many departments. Also, waiting for food and hearing young employees discussing there recreational drug use from the previous night is not something I think most hard working people want to hear about on there lunch break.
(1)Tart L.
The Donelson Panera Bread by Thomas Nelson Publishers is a good breakfast stop for me on the way to catch a morning flight at BNA. It is one of the newer Paneras in Nashville and has a better layout and bountiful plugs for smartphone charging before departure. The counter staff was even sharper at checkout than some other Paneras I have enjoyed and the line moved quickly. Before a power meeting I like the veggie Power Breakfast Sandwich of spinach, avocado, tomato and egg white on a sprouted-grain bagel.
(3)Marie B.
I mostly utilize Panera Bread's lunch catering service for lunch & learn trainings at my job. The boxed sandwich lunches are convenient & really good. This was my first time visiting a store front as I was on the hunt for some mid-day coffee. As I entered the store the scent of cinnamon filled the air. I was greeted by every staff person in site. I was amazed at the menu selection and healthy choice options with a calorie display chart. Well that went out the window when I became fixated on the pastry selection and my sweet tooth cravings began. I ordered a cafe mocha and pecan roll. The pecan roll was so big that I was only able to eat 1/3 of it & gave the rest to my 3 year old godson, who too enjoyed it. The pastry and cafe mocha were hot and fresh. The store, female restroom, and large dining area were clean. I particularly liked the recycle bin next to the trash can and the 97 health rating. I will visit again the next time I am on that side of town.
(5)Robert D.
Very disorganized. My boss called in an order for 5 people at 10:30AM, to be picked up at noon. I went with her to assist carrying the order back to the office. A list of things that went wrong after that: 1 When we arrived at noon, the order was not ready. We were told, however, that it was almost ready and just needed to be bagged. She paid and we waited near the entrance. 2 15 minutes later, with others waiting for lunch at the office, no word on our order. 3 She tried to go back to the register to check on the order, while I went to check to see if our order was in the carry out window. Nothing. Furthermore, the boss was stuck another 5-10 minutes behind a customer demanding a refund. 4 When she finally got to the counter, we found out our order was ready, but no one had bothered to tell the counter that it was ready to go. 5 The order was brought out, looking like food for 5 people was smashed into a bag made for 2 orders. 6 The clerk offered 5 cinnamon rolls for our inconvenience. Fine. However, the rolls ended up being crammed into the bottom of a larger bag with our original order crammed on top. 7 the clerk then darted to the back to get us utensils, which for some bizarre reason took another 5 minutes. He also put in utensils for 25 people into the already full bag. 8 When we finally arrived back at the office, we were treated to one wrong order, room temperature soup and a panini that looked like it had been stepped on. Yes, it was crowded at lunch there, but that's no excuse for horrendous service and terrible communication, especially for an order that had been called in an hour and a half early. This Panera location really needs to step up its game.
(1)Julie K.
Food is always great. This is one of my regular weekly lunch spots. Drive thru depends on the day as to quickness it usually goes fast. Today super quick! Got the half sandwich and cup of soup. Delicious the turkey avacodo BLT , chicken and rice soup and a sweet tea I'm set. :)
(4)Tina D.
Made a call in order last week and apparently somebody stole my order. I sat on the bench for about 30 minutes before I thought about saying anything. The lady in the kitchen (Kacie) and the lady at the to go counter (KJ) were so accomodating in making it up to me. They were crazy busy and but stop to make sure I was happy. Thanks girls.
(5)Jason W.
Never clean. The inside atmosphere is terrible for anyone wanting to relax or work peacefully over coffee. They care more about their drive thru business than their inside customers.
(1)Tam K.
I'm reposting my review from Google +! Hopefully the folks at Panera will read it!! "If I could give this location a BIG FAT NEGATIVE STAR, zero, etc., I would!! I have been to this location 3 times since it's opened and have yet to be able to order any food. First of all, the drive-thru is created in such a way that once you pull in, you cannot leave the line. You will have to back out if no one is behind you. Why is that important? Well, because two out of my three visits I've stopped at this Panera to order a PLAIN BAGEL at approximately 8:15 am (breakfast time); either they did not have any bagels at all (Bread Company...yeah right) or did not have plain ones. The first time this happened, I was able to back out of the drive-thru without having to wait in line behind the other cars. Well, today, I had to wait over 15 minutes in line behind other cars without even having placed an order because I was stuck. (eg. 2 visits, no food). On another visit to this location (during lunch time), I was in line for 10 minutes and was still 3 cars back before I would have reached the order speaker. Fortunately, the car behind me backed out so I was able to back out as well. No one has 20-30 minutes to wait in line for a simple soup or sandwich on their lunch break! This location already needs a new staff and a remodel!!!"
(1)Heather L.
My husband and I love Panera, and we were super excited when this one opened up! A drive thru? YES! However the love has worn off because they never have anything! They are always out of either the soup we want or the baguettes, or the bread for one of our sandwiches. It's even worse because if you change your mind and decide not to order (because they have nothing) you can't get out of the drive thru! You are blocked in! So Panera would get 5 stars but this one not so much.
(2)Lexi B.
Love Panera's breakfast! I went through the drive thru this morning and my sandwich was made wrong, I work in the restaurant business as well so I understand mistakes happen! I went inside to get my money back because I did not have time to wait for a new one to be made. Lee was very apologetic, and professionally sincere. He went out of his way and took the time to remake and deliver my sandwich to me at work. He was very nice! Outstanding customer service!!!! Thanks Lee for being awesome!
(5)Jim R.
great addition to Doneleson. great service
(4)Bon G.
Absolutely slowest most disorganized Panera I've ever been to. And I go to a lot of Paneras and own stock in the company. People waiting in line for the one slow cash register person. Meanwhile three workers in the back basically talking to each other. Skim milk container was empty - Asked the cashier to get a refill - she didn't do anything. So put it next to her at the cashier. Still didn't do anything. Family to ask another person to refill it. What she did after a few minutes - should take all of 15 seconds to refill a container. Actually the whole crew looked like they were out to lunch and would need massive doses of coffee to wake up. The carrot cake muffin was dry - looks like it was from day before before. If you want slow "out of it" workers, and day old food, this is the place for you.
(1)Chelle R.
Nice, clean, and courteous. Plus, I used the new mobile app for the first time with this store and it worked great. It's down the road from Nashville International Airport, and around a lot of hotels. Oh Yeah, the baked goods are dangerous.
(5)GabrielÄ— G.
Food quality is perfect,all ingredients are fresh. And bread just jummy! Just service is slow,maybe because of drive-thru, but summing up- almost 10points!
(4)Chris S.
This Panera brings great value to travelers using Nashville Airport. It's a mere three minute drive to the terminal and the only non-fast food, or greasy chain in the area where folks can grab something quick to bring with them on the plane rather than paying for poor-quality and overpriced items available in the terminal. While it might seem far fetched to some to come here with good service and better value it's a 10-minute side trip that's attractive to others. As with all Panera's it's clean, prices are fair and there's free wifi, too. It's a great place to come kill a bit of time before a flight if you have it. Also, consider there's no risk of traffic between this location and the airport. No time on the interstate is required. Consider this next time you're coming to the airport and need a quick bite or a sandwich to bring along for the air time.
(3)