I was not impressed with the food. It was not bad, just nothing special. Service was good and fast, though.
(2)
T B.
It's Friday night and the service is very slow. Very very slow Food OK
(3)
Benjamin D.
Only reason I came was because I received a $50 gif card. I came in biased - I believe this restaurant has very generic, inoffensive food. The server couldn't stop the upsell on drinks and sides. We were upsold on fancier side items like loaded potatoes on each dish we ordered. It's kind of jarring, honestly. I can't blame them too much, because so many entrees are cheaply priced. My rare steak was super, super rare: still fleshy and cold in the middle. Had no problems getting it refired and it was edible. The cheesecake was also tasty. Overall, it was okay.
(3)
Trevor T.
I had lunch today with my family at Rafferty's. I have not eaten there in years and this experience reminded me why. I had the Chicken Alfredo and added Broccoli. I had to ask our server for additional Alfredo sauce to make it more edible. The highlights of my dining experience was our server Nicole who was extraordinary and handle our group of 10 with ease and her experience in working with large groups was quite evident.
(2)
Thomas O.
Had lunch with the family here today. The place was packed and it looked like we would be in for a long wait which I hate, but we were seated in less than ten minutes. Once seated we were taken care of immediately. Our server could not have been better. She was polite, very friendly and on top of her game. I had a taste for fried catfish which I haven't had in a while. I ordered it with fries and added a side of cole slaw. My plate arrived and I was amazed at the huge portions. Two large fillets, a pile of fries and the side of cole slaw equaled a small salad. The catfish was cooked well but the breading was on the bland side and the meat had too much fat. You know those blue streaks of meat in catfish. That equates to fat and is not a good flavor. At least it wasn't enough to ruin the fish. The fries were fresh hand cut and what "Five Guys" attempts to do but Rafferty's cooks them properly. Something Five Guys needs to improve on. Cole slaw was very fresh but different than what I expected. It had a sweet fruity taste. My dining companions enjoyed their meals and overall it was pleasant experience. When I picked up the tab, I was surprised at how reasonable the cost was. I will go back but I will not order the Catfish again.
(3)
Allyn B.
I love the honey mustard bacon dressing! It's sooooo good. Definitely try this place.
(4)
Wendy D.
This is my favorite chain restaurant in Memphis. Grilled Salmon is killer, and so are the sweet and unsweet iced teas.
(5)
Chris M.
I've had decent service and burgers at this location. Good burger for a hangover. The burgers are super greasy and some of the other food has been subpar. Normally sit at the bar and have a quick dinner.
(3)
Jennings P.
The prices are too high for the amount of food I received. Their prices have changed and when I convayed this to the manager, he was extremely unprofessional and treated me unkindly. The waiter however, was nice. I will not be returning.
(2)
Amanda E.
The cheese fries at raffertys are my #1 guilty pleasure, Huey's has nothing on them. I'm also a huge fan of the chicken tender salad - try the hot bacon dressing. This place is always super crowded but kept pretty clean. I've never had bad service but its never been wow either, I just go in and get what I want. During week time lunch the to go will take 15 to 20 minutes so calling your order in is a must. I'm taking a star off because it does cost a little more than casual chain restaurants.
(4)
Kevin H.
Customer service is terrible here. I there were at least 20 people waiting and at least 6 open tables. The food lacked due to being cold. Very disappointed
(1)
Logan H.
Had the fries for an app! Good! The house special salad dressing honey hot bacon.... Sounds gross but is life changing good. The service however, NOT good. Waited 45min before we were sat down. There was 10 empty tables. Food and service is not worth the wait.
(1)
Heath G.
Chain restaurant but I like it.... Good salads, good burger, and actually good ribs! Sit at the bar and you will receive good service.
(3)
David E.
Our group has gone to this Rafferty's for many years. However, the decline in Customer Service has been seen for some time now. When our group of 13 walked in, the Hostess quickly pointed out that they "do not push tables together to accommodate larger groups" (of paying customers). However, the restaurant was noticably empty for noon on Sunday right after church - directly across the street from our church. We used to have to wait for a seat. (Could there be a connection?) My wife and I ordered the "Chicken Finger Salad"; the salad did taste good. I had the large, she had the small. Unfortunately, the small $7 salad she received was only slightly more than a standard Side Salad - not worth the money. It is truly sad that this store has gone down. They used to be more concerned about the customer and less about themselves. Our group will think twice - or maybe 3 times - before we return to this store. "Buyer beware".
(2)
Paulette B.
Love, love, love the salads and the service is always nice. I've never had a bad experience at this location on Poplar. But, there will be a wait (15-45min) at peak times, so if you are really hungry stop a get a snicker first and wait because the food is always the same and the servers are cordial.
(4)
Ed W.
I have been eating at Rafferty's for 20 years. In those 20 years, I have gone through phases of meals ... as a child, I got chicken tenders with strip sauce. I moved on to the ever-so-tasty Bluegrass Chicken Sandwich. Then the club. Then salads. Then the burger. Then the wrap. Etc. Etc. Now 20 years later, I am still eating these same foods. What can I say, I really do depend upon Rafferty's for a consistently tasty meal. I am from Jackson TN, and the Rafferty's there is far superior to the Oak Court location in Memphis. Despite my returning over and over again, the service at the East Memphis location is consistently terrible. That being said, the food is always good. Burger is one of the best kept burger secrets of Memphis. Rafferty's cooks their burgers over flames giving the eater the cooked-in-your-backyard flavor. Fries are either delicious (when freshly cooked) or sub-standard (if either raw or soggy). I have sent back several orders of fries at Rafferty's, only because I yearn for what I know those fries can taste like. My kids love their chicken tenders and fries. My wife loves the garlic mashed potatoes. As mentioned above, I rotate between my years of tried and true favorites. Worth mentioning, the salads are good. I think the first honey mustard dressing I ate was at Rafferty's in Jackson 15-20 years ago. So I give this location 3 stars. The food is good. The service is decent.
(3)
Marian B.
Dirty cups Slow service
(2)
Jack B.
Arrived at 5:15 well before the dinner rush on a sleety cold night. Opened the door two ladies sitting in the waiting area. Told the hostess party of three, she said five minutes. Now we look through the window on to the main dinner room, one table of dinners, none in the bar area. Counted at least 5 waiters standing around looking for something to do. Watched the hostess and manager having a discussion about where to seat the few people waiting. After standing around for several minutes, no one had been seated and the discussion went on. We left figuring this was just the start of a dining train wreck. If you desire to see a case study in inefficiency and poor service this is the place for you.
(1)
David H.
A few years ago this was my usual restaurants in Memphis. I would go there 3-4 times a week. I had my favorite servers but than the management changed and the place starting going down. I stopped going as often but occasionally would go. I went a few months ago and the service was so horrible. Our server just disappeared and we had to ask another server for drink refills and eventually had to ask for a manager just to get our check. I said I would never go back but last night was with someone who wanted to go there so I did. The server was good but I ordered a salad with my dinner. The salad took forever to arrive and I even made a comment to the server that I would want to have time to eat my salad before the rest of the food came out. She went to check on it and brought it right out BUT as soon as she sat the salad down another server was bringing the rest of the food and I had not even had a chance to pick up a fork. Do restaurants not know that people like to eat a salad before the meal???? Undoubtedly this is a concept Rafferty's has not heard of. In addition too, the prime rib was way to fatty so a lot of it was wasted. I did send the salad back. When I left I spoke to a manager who, once again, didn't see to care. I will never go back there again
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : Paid Has TV : Yes Waiter Service : Yes Caters : No
Robin F.
I was not impressed with the food. It was not bad, just nothing special. Service was good and fast, though.
(2)T B.
It's Friday night and the service is very slow. Very very slow Food OK
(3)Benjamin D.
Only reason I came was because I received a $50 gif card. I came in biased - I believe this restaurant has very generic, inoffensive food. The server couldn't stop the upsell on drinks and sides. We were upsold on fancier side items like loaded potatoes on each dish we ordered. It's kind of jarring, honestly. I can't blame them too much, because so many entrees are cheaply priced. My rare steak was super, super rare: still fleshy and cold in the middle. Had no problems getting it refired and it was edible. The cheesecake was also tasty. Overall, it was okay.
(3)Trevor T.
I had lunch today with my family at Rafferty's. I have not eaten there in years and this experience reminded me why. I had the Chicken Alfredo and added Broccoli. I had to ask our server for additional Alfredo sauce to make it more edible. The highlights of my dining experience was our server Nicole who was extraordinary and handle our group of 10 with ease and her experience in working with large groups was quite evident.
(2)Thomas O.
Had lunch with the family here today. The place was packed and it looked like we would be in for a long wait which I hate, but we were seated in less than ten minutes. Once seated we were taken care of immediately. Our server could not have been better. She was polite, very friendly and on top of her game. I had a taste for fried catfish which I haven't had in a while. I ordered it with fries and added a side of cole slaw. My plate arrived and I was amazed at the huge portions. Two large fillets, a pile of fries and the side of cole slaw equaled a small salad. The catfish was cooked well but the breading was on the bland side and the meat had too much fat. You know those blue streaks of meat in catfish. That equates to fat and is not a good flavor. At least it wasn't enough to ruin the fish. The fries were fresh hand cut and what "Five Guys" attempts to do but Rafferty's cooks them properly. Something Five Guys needs to improve on. Cole slaw was very fresh but different than what I expected. It had a sweet fruity taste. My dining companions enjoyed their meals and overall it was pleasant experience. When I picked up the tab, I was surprised at how reasonable the cost was. I will go back but I will not order the Catfish again.
(3)Allyn B.
I love the honey mustard bacon dressing! It's sooooo good. Definitely try this place.
(4)Wendy D.
This is my favorite chain restaurant in Memphis. Grilled Salmon is killer, and so are the sweet and unsweet iced teas.
(5)Chris M.
I've had decent service and burgers at this location. Good burger for a hangover. The burgers are super greasy and some of the other food has been subpar. Normally sit at the bar and have a quick dinner.
(3)Jennings P.
The prices are too high for the amount of food I received. Their prices have changed and when I convayed this to the manager, he was extremely unprofessional and treated me unkindly. The waiter however, was nice. I will not be returning.
(2)Amanda E.
The cheese fries at raffertys are my #1 guilty pleasure, Huey's has nothing on them. I'm also a huge fan of the chicken tender salad - try the hot bacon dressing. This place is always super crowded but kept pretty clean. I've never had bad service but its never been wow either, I just go in and get what I want. During week time lunch the to go will take 15 to 20 minutes so calling your order in is a must. I'm taking a star off because it does cost a little more than casual chain restaurants.
(4)Kevin H.
Customer service is terrible here. I there were at least 20 people waiting and at least 6 open tables. The food lacked due to being cold. Very disappointed
(1)Logan H.
Had the fries for an app! Good! The house special salad dressing honey hot bacon.... Sounds gross but is life changing good. The service however, NOT good. Waited 45min before we were sat down. There was 10 empty tables. Food and service is not worth the wait.
(1)Heath G.
Chain restaurant but I like it.... Good salads, good burger, and actually good ribs! Sit at the bar and you will receive good service.
(3)David E.
Our group has gone to this Rafferty's for many years. However, the decline in Customer Service has been seen for some time now. When our group of 13 walked in, the Hostess quickly pointed out that they "do not push tables together to accommodate larger groups" (of paying customers). However, the restaurant was noticably empty for noon on Sunday right after church - directly across the street from our church. We used to have to wait for a seat. (Could there be a connection?) My wife and I ordered the "Chicken Finger Salad"; the salad did taste good. I had the large, she had the small. Unfortunately, the small $7 salad she received was only slightly more than a standard Side Salad - not worth the money. It is truly sad that this store has gone down. They used to be more concerned about the customer and less about themselves. Our group will think twice - or maybe 3 times - before we return to this store. "Buyer beware".
(2)Paulette B.
Love, love, love the salads and the service is always nice. I've never had a bad experience at this location on Poplar. But, there will be a wait (15-45min) at peak times, so if you are really hungry stop a get a snicker first and wait because the food is always the same and the servers are cordial.
(4)Ed W.
I have been eating at Rafferty's for 20 years. In those 20 years, I have gone through phases of meals ... as a child, I got chicken tenders with strip sauce. I moved on to the ever-so-tasty Bluegrass Chicken Sandwich. Then the club. Then salads. Then the burger. Then the wrap. Etc. Etc. Now 20 years later, I am still eating these same foods. What can I say, I really do depend upon Rafferty's for a consistently tasty meal. I am from Jackson TN, and the Rafferty's there is far superior to the Oak Court location in Memphis. Despite my returning over and over again, the service at the East Memphis location is consistently terrible. That being said, the food is always good. Burger is one of the best kept burger secrets of Memphis. Rafferty's cooks their burgers over flames giving the eater the cooked-in-your-backyard flavor. Fries are either delicious (when freshly cooked) or sub-standard (if either raw or soggy). I have sent back several orders of fries at Rafferty's, only because I yearn for what I know those fries can taste like. My kids love their chicken tenders and fries. My wife loves the garlic mashed potatoes. As mentioned above, I rotate between my years of tried and true favorites. Worth mentioning, the salads are good. I think the first honey mustard dressing I ate was at Rafferty's in Jackson 15-20 years ago. So I give this location 3 stars. The food is good. The service is decent.
(3)Marian B.
Dirty cups Slow service
(2)Jack B.
Arrived at 5:15 well before the dinner rush on a sleety cold night. Opened the door two ladies sitting in the waiting area. Told the hostess party of three, she said five minutes. Now we look through the window on to the main dinner room, one table of dinners, none in the bar area. Counted at least 5 waiters standing around looking for something to do. Watched the hostess and manager having a discussion about where to seat the few people waiting. After standing around for several minutes, no one had been seated and the discussion went on. We left figuring this was just the start of a dining train wreck. If you desire to see a case study in inefficiency and poor service this is the place for you.
(1)David H.
A few years ago this was my usual restaurants in Memphis. I would go there 3-4 times a week. I had my favorite servers but than the management changed and the place starting going down. I stopped going as often but occasionally would go. I went a few months ago and the service was so horrible. Our server just disappeared and we had to ask another server for drink refills and eventually had to ask for a manager just to get our check. I said I would never go back but last night was with someone who wanted to go there so I did. The server was good but I ordered a salad with my dinner. The salad took forever to arrive and I even made a comment to the server that I would want to have time to eat my salad before the rest of the food came out. She went to check on it and brought it right out BUT as soon as she sat the salad down another server was bringing the rest of the food and I had not even had a chance to pick up a fork. Do restaurants not know that people like to eat a salad before the meal???? Undoubtedly this is a concept Rafferty's has not heard of. In addition too, the prime rib was way to fatty so a lot of it was wasted. I did send the salad back. When I left I spoke to a manager who, once again, didn't see to care. I will never go back there again
(2)