Ok, so this is how it goes. The food is always good, like Woodruff Rd. My only complaint is that no matter what day or time I go, molasses pours faster than they move. I know they aren't as busy as the Woodruff Rd location, but they need to be faster in their feet.
(3)
John K.
Not just once, but enough to make me leave the review.... If you are a "breakfast place", be SURE your cooks can prepare eggs correctly. Kind of a "must". Not once, not twice, but it won't happen a third time. Seems easy enough?? Jeez.
(1)
Eddy L.
Well, I'm happy to report that my family had a wonderful experience here and can't wait to come back. The service was prompt and the servers courteous. My kids are very picky and really test most servers but everything was right the first time. We were even asked if we had a preference for seating. We'll definitely be back again and again.
(4)
Jennifer T.
IHOP was definitely off their game today. My family and I usually frequent this Ihop due to the fact it's right next to our house and we were ecstatic that there's an Ihop in Simpsonville. But the staff today was horrible. Our waitress was Kirsten, I did not find out her name until I saw it on the check. When we came into the restaurant, we got seated in about 5 min. But then waited 10-15 min for our server to arrive and when she arrived she didn't greet us or anything but just stared at my sister and I like we were from another planet of some sort. She took our order, did not make eye contact and I tried to make a request to her about my food item in which I had a hint that she's going to forget since she had put away her notepad. In which by the time I got my food, she did forget. Not once had she came and check on our table, and when I had asked for hot syrup from one of the other servers it never arrived. Finally after about 20 min of not seeing my server I asked for a box to go but did not get one until another 10 minutes later I don't know who is training these servers but they definitely need to be retrained.
(1)
Paul S.
Disappointed that i called 8 times to place a to go order and no answer. Not long enough I guess. How about f u
(1)
Nicole M.
Service was extremely slow. Didn't get our drinks until our food came out. Our food wasn't cooked to order and all came out at different times. Our server was unmotivated and unwelcoming. For a restaurant that serves mediocre food to begin with they should at least try to keep people around with decent service.
(1)
Stephanie G.
We come here often and love the staff. When they're busy, all is well, if it's not, seems like people are slacking. We usually go on weekends for breakfast and it definitely beats the Woodruff location for wait time!
(4)
Smilely S.
I went to this new IHOP after it was remodeled. This was my first time visiting this location. No complaints here and I'm picky. The weekends are pretty crowded. I was seated and waited on as soon as I entered the restaraunt. The food was great. The waiter was friendly and on time. I had a good experience here. I would recommend it.
(5)
Brandon T.
I love the IHOP chain. I frequent the Woodruff Rd location very often. So regarding this location (Simpsonville), let me start from the beginning of our visit and walk you through. We were initially greeted by this really sweet, outgoing hostess. "If you need anything, just let me know. I'll be your hostess today. Your server will be with you shortly." My first thought was that this will be a great experience, if this is how we are greeted at the door. BOY WAS I WRONG! For a majority of the time, we (and one other table of 3) were the only people in the restaurant. There were 7 or 8 servers on the clock. We were seated at the back of the restaurant. The dinning room is arranged in such a way that the seats were behind the server stations. As opposed to how they are at the Woodruff Rd location where the server stations are at the back behind the seats. This wouldn't be so much of a problem except... I'll elaborate further a little later on. After being seated, it took about 5 minutes for the server to come to the table. He was pleasant and (after what we observed) was far from the least professional. While placing our order, my wife ordered the "Pumpkin Pancake Meal". 2 Panacakes 2 Eggs 2 Bacon Hashbrown Over the years of going to the Woodruff Road location, the servers there know how to manipulate the menu so that things come out best for the customer. They know that happy customers mean bigger tips. So when we ordered today, my wife asked for no eggs and double hash browns instead. The server's response to this was, "I cannot do that. I just got yelled at for doing that. I can't do any substitutions on the eggs." Seriously!?! Well that is completely bull crap because other branches of this chain, told us to do this. So after that bull crap... While we waited for our food to come, all of the other servers were standing around at the server stations (right next to our table) talking about how much they make in tips during their shift. And how annoying some of their customers were today. By my way of thinking, this was very inappropriate conversation in front of customers. Then they were sitting on the floor talking while counting their money. All of the employees that we encountered looked like high school kids or early college aged kids. And what's worse... they acted like it. After we finished eating, I visited the restrooms. They were absolutely filthy. Pee all over the floor. It smelled like crap, and the sinks were dirty. When I went to wash my hands, the sinks were hands-free. The faucets were angled to a point where it sprayed all over the place. So make sure you stand back and off to the side so you don't get doused with water. When I got back to the table, I saw a server replenishing the the condiments on another table. She accidentally dropped them on the floor. She, then, picked them all up and put them back on the table. As far as I know, you are not supposed to do that. Especially when the floor is filthy. After finishing eating, my wife said, "Let's go. I want to get out of here." When we went to go check out, there was no cashier. So we had to wait. And wait. And wait. Finally one of the gabby servers noticed we were waiting and came over rudely, asked for the check and said, "Here. Fill this out." I quickly signed it, then left... Never to return... EVER again!
(1)
David B.
Great Food, Great Service After reading all of the not so great reviews for this IHOP , I didn't know what to expect. First off, the dining room was clean, and decorated for the holidays. Our server was friendly and provided attentive service . Our orders came out in a timely fashion and were all correct. I will come back again.
Vicki L.
Ok, so this is how it goes. The food is always good, like Woodruff Rd. My only complaint is that no matter what day or time I go, molasses pours faster than they move. I know they aren't as busy as the Woodruff Rd location, but they need to be faster in their feet.
(3)John K.
Not just once, but enough to make me leave the review.... If you are a "breakfast place", be SURE your cooks can prepare eggs correctly. Kind of a "must". Not once, not twice, but it won't happen a third time. Seems easy enough?? Jeez.
(1)Eddy L.
Well, I'm happy to report that my family had a wonderful experience here and can't wait to come back. The service was prompt and the servers courteous. My kids are very picky and really test most servers but everything was right the first time. We were even asked if we had a preference for seating. We'll definitely be back again and again.
(4)Jennifer T.
IHOP was definitely off their game today. My family and I usually frequent this Ihop due to the fact it's right next to our house and we were ecstatic that there's an Ihop in Simpsonville. But the staff today was horrible. Our waitress was Kirsten, I did not find out her name until I saw it on the check. When we came into the restaurant, we got seated in about 5 min. But then waited 10-15 min for our server to arrive and when she arrived she didn't greet us or anything but just stared at my sister and I like we were from another planet of some sort. She took our order, did not make eye contact and I tried to make a request to her about my food item in which I had a hint that she's going to forget since she had put away her notepad. In which by the time I got my food, she did forget. Not once had she came and check on our table, and when I had asked for hot syrup from one of the other servers it never arrived. Finally after about 20 min of not seeing my server I asked for a box to go but did not get one until another 10 minutes later I don't know who is training these servers but they definitely need to be retrained.
(1)Paul S.
Disappointed that i called 8 times to place a to go order and no answer. Not long enough I guess. How about f u
(1)Nicole M.
Service was extremely slow. Didn't get our drinks until our food came out. Our food wasn't cooked to order and all came out at different times. Our server was unmotivated and unwelcoming. For a restaurant that serves mediocre food to begin with they should at least try to keep people around with decent service.
(1)Stephanie G.
We come here often and love the staff. When they're busy, all is well, if it's not, seems like people are slacking. We usually go on weekends for breakfast and it definitely beats the Woodruff location for wait time!
(4)Smilely S.
I went to this new IHOP after it was remodeled. This was my first time visiting this location. No complaints here and I'm picky. The weekends are pretty crowded. I was seated and waited on as soon as I entered the restaraunt. The food was great. The waiter was friendly and on time. I had a good experience here. I would recommend it.
(5)Brandon T.
I love the IHOP chain. I frequent the Woodruff Rd location very often. So regarding this location (Simpsonville), let me start from the beginning of our visit and walk you through. We were initially greeted by this really sweet, outgoing hostess. "If you need anything, just let me know. I'll be your hostess today. Your server will be with you shortly." My first thought was that this will be a great experience, if this is how we are greeted at the door. BOY WAS I WRONG! For a majority of the time, we (and one other table of 3) were the only people in the restaurant. There were 7 or 8 servers on the clock. We were seated at the back of the restaurant. The dinning room is arranged in such a way that the seats were behind the server stations. As opposed to how they are at the Woodruff Rd location where the server stations are at the back behind the seats. This wouldn't be so much of a problem except... I'll elaborate further a little later on. After being seated, it took about 5 minutes for the server to come to the table. He was pleasant and (after what we observed) was far from the least professional. While placing our order, my wife ordered the "Pumpkin Pancake Meal". 2 Panacakes 2 Eggs 2 Bacon Hashbrown Over the years of going to the Woodruff Road location, the servers there know how to manipulate the menu so that things come out best for the customer. They know that happy customers mean bigger tips. So when we ordered today, my wife asked for no eggs and double hash browns instead. The server's response to this was, "I cannot do that. I just got yelled at for doing that. I can't do any substitutions on the eggs." Seriously!?! Well that is completely bull crap because other branches of this chain, told us to do this. So after that bull crap... While we waited for our food to come, all of the other servers were standing around at the server stations (right next to our table) talking about how much they make in tips during their shift. And how annoying some of their customers were today. By my way of thinking, this was very inappropriate conversation in front of customers. Then they were sitting on the floor talking while counting their money. All of the employees that we encountered looked like high school kids or early college aged kids. And what's worse... they acted like it. After we finished eating, I visited the restrooms. They were absolutely filthy. Pee all over the floor. It smelled like crap, and the sinks were dirty. When I went to wash my hands, the sinks were hands-free. The faucets were angled to a point where it sprayed all over the place. So make sure you stand back and off to the side so you don't get doused with water. When I got back to the table, I saw a server replenishing the the condiments on another table. She accidentally dropped them on the floor. She, then, picked them all up and put them back on the table. As far as I know, you are not supposed to do that. Especially when the floor is filthy. After finishing eating, my wife said, "Let's go. I want to get out of here." When we went to go check out, there was no cashier. So we had to wait. And wait. And wait. Finally one of the gabby servers noticed we were waiting and came over rudely, asked for the check and said, "Here. Fill this out." I quickly signed it, then left... Never to return... EVER again!
(1)David B.
Great Food, Great Service After reading all of the not so great reviews for this IHOP , I didn't know what to expect. First off, the dining room was clean, and decorated for the holidays. Our server was friendly and provided attentive service . Our orders came out in a timely fashion and were all correct. I will come back again.
(4)