Local Pittsburgh delivery service with *unique* restaurants (they're sweethearts at Eat24 and GrubHub, but they deliver from the same places), and all of good quality. Granted, I wish they'd get more restaurants (wooing back that Ethiopian place would be a good start, as would finding a decent sushi place), but this is definitely the best in Pittsburgh
(5)
Meghan C.
Aw, why all the hate for Wheel Deliver? Yes, it is expensive. Do you know why? It is because you are paying an independent company to call a restaurant that doesn't deliver, place your order for you, pick it up, and deliver it to your house. How would they be able to stay in business if they didn't charge a delivery fee or had no minimum order amount? For what they do, I think the prices are fair and advertised quite clearly on the website. They aren't trying to trick you into paying more than you think you're paying at all. If you think their delivery charge is too expensive--go pick up your food yourself, for Christ's sake! I think Wheel Deliver offers a pretty unique service in the area and although I can't afford to order through them all the time, nor am I lazy enough to order delivery all the time, I really appreciate what they do. They offer delivery for a good selection of restaurants--Abay, Thai Cuisine, Fuel & Fuddle, Ali Baba, Spice Island, Mad Mex, and others. Their service has always taken quicker than the estimated time for me, too (yes, it pretty much always is 45 minutes-60 minutes, but at least they are honest about it). I haven't had any problems with them at all. Tip: Sign up for their email list, they're constantly sending out coupon codes for $3 off your order.
(4)
Christine Y.
Seriously had to meet the driver at Brillobox, because it was the closest he "was allowed" to get to Larimer/East Liberty. Cried insurance wolf. Honestly, is it still the 80's? (Besides 80's night at the 'Box! Let's be serious here!) Are we not progressive, forward-thinking individuals? East Liberty is TOO SCARY for you? Hey man, I'm hurt. We're all hurt over here. And since we know what it feels like to be hurt, we wouldn't want to hurt you, man. Cause it sucks to be hurt. World change starts with our attitudes.
(2)
jessica S.
they are rude and not helpful. I am from out of town and ordered online. I must have had some difficulty with the processing of my order, because they called to clarify. Then the man who called was rude and spoke to me as if I were a 4 year old because I was unable to give him directions to the hotel I was located. I gave him the address on the phone and he had the guts to ask me if I knew what room I was staying in or if that was hard for me too. this is WAY too much money to pay for such rude service.
(1)
Heidi S.
Ah, the price of convenience... We recently had a VERY disappointing incident with a delivery order from Mad Mex. We called the restaurant directly to complain and they must have called Wheel Deliver in attempt to pass off some of the blame because to our surprise, we received an apologetic call from Wheel Deliver. Even though every single problem was with the food and had nothing whatsoever to do with Wheel Deliver, Wheel Deliver stepped up to the plate, heh, and gave us full credit on our order. This was a very unexpected gesture. They recorded the order correctly and delivered it promptly, as has been the case with all of our orders thus far. I do think that Wheel Deliver's website is much in need of improvement but their personnel are excellent in my experience.
(4)
Todd W.
I have used Wheel Deliver for nearly 10 years. Clearly their prices are ridiculous, but you pay for convenience and I'm lazy. C'est la vie. I have never had a problem with the company, their prices, nor their service. In fact I always talked it up when in other cities for how fast and efficient they are and how courteous their drivers have been. However after tonight, all of that changes. I ordered food eagerly and sat down to watch TV while I waited knowing it would be a while since Fridays can be busy. I wasn't worried. After almost 90 minutes, however, I called to check on my order. I was told "Sir you canceled this order an hour ago." Odd, an hour before I had been nowhere near my phone and had placed the order via web. I said "That's silly, can you verify please?" And he said "No need, you cancelled your order. You knew your exact order and you said no one would be at the address to answer and for us to just keep the food since it was already being made." WTF?! After hearing this on repeat for 5 minutes I finally get a manager on the phone. Sue? Susan? I can't remember because she was too busy accusing me of "fishy business" and banning me from ever using their service again. "Excuse me? I've been using your service for over 10 years and you're not even going to attempt to help me figure this out? Would it seem logical to you for me to just cancel an order and for me to tell you "oh just keep the food, no big deal." and not even attempt to get a refund?" She said "Yup, happens all of the time." I even offered to come in to show my phone records and email records. She said if I came anywhere near her office she would call the police. I demanded an explanation of how they verify their calls to which she laughed hysterically and said "I have six people in the office listening to how ridiculous and dramatic you sound right now. This happens all the time and I'm sure you just think you're going to pull one over on us." Again, WTF?! I eventually hung up on the woman because she was clearly either on a power trip or covering up the fact that they stole my food and were eating it as we spoke. She finally refunded my money after I threatened legal action. (I realize how trivial and silly that sounds, however I was mad). She is supposedly "eating my costs" and because she was being so gracious and I in turn was being so "fishy" she banned me from ever using their service again. Not a problem, sweetheart. It will be a cold day in hell before I ever use your services again.
(1)
Tara M.
The amount they charge to deliver food is absolutely outrageous - the bill I had to pay was nearly double how much my food cost, and that was before tip (it was certainly double my cost after that). While the lady who placed my order was helpful, the man who answered the phone to answer my question (is tip included in my charge) was extremely dismissive and rude, stopping to make other conversation while I attempted to ask questions. Next time, I'll just get my food myself.
(1)
SF C.
Bad experience. The website initially lists delivery charges as 15% of the food charges - except unless you scroll down several more lines you won't see that the minimum delivery charge is $5.50. Oh and you have to scroll down even further and squint at the tiny italicized font to find out that some East End neighborhoods have an additional $1 charge - even though this place bills itself as serving the East End area. Watch out for the "desserts" at $4 a pop. I went with the brownie after being told it was "pretty big" and it turned out to be as small as something from a Little Debbie box. The delivery was supposed to take less than an hour - forget it. I finally had to call to find out where my food was. The hot sandwich and french fries were both soggy. And the manager didn't care at all that she had a disgruntled first time customer on the phone.
(1)
Myron G.
The customer service was not bad for the short time it took me to find out that they don't deliver to my area. I guess they're confined to just their local area. Why are they on the Internet if they only serve one community.
(1)
Kathlene B.
I was fine ordering from them until I found out that NONE of the 7 bux that they charge actually goes to the driver. Do you hear that? THEY DON'T PAY THEIR DRIVERS! My story: I got delivery from Spice Island and had it delivered. I don't like to add gratuity online because if I get crappy service, I'm out that money. Besides, they charge a "delivery" fee and "service" fee, so I figured some of that must go to the driver. No. The driver gets there and he's pissed at me for not leaving the tip online. He said he only makes gratuity. I didn't give him a cash tip because he was mean and I thought he was lying. I called Wheel Deliver up to ask about the fees and such. The lady tried to say that the service fee was a tax. 'A tax for what?' "For your order." 'Isn't that what the Pa tax is? What other tax is there?' "It's a tax for using a credit card." '...' Whatever. So I asked her if the driver's only make gratuity and she said yes. After I told her that I thought that was kind of messed up and that they should state that on their website, I asked her to adjust my bill to leave the driver a tip. They do have a convenient service, but I'm not rich. I can't afford to pay for my food +7 bux plus tip just to have something delivered. I'll walk and get the food next time.
(2)
Brittany R.
Much improved!! A few years ago, I had a bad experience with Wheel Deliver that is similar to other reviews ("lost" and "cancelled" orders). Today, I ordered from my favorite restaurant (Joe Mama's) and the entire process took less than 45 minutes! The driver was very courteous. Not a lot of places deliver to my zip code (15201) so I'm glad I gave them another try! Yes, it's a little pricey, but worth the convenience.
(4)
Shruti M.
DO NOT order from here!! This is the worst customer service I've ever experienced!! When I called, the guy didn't even say hello or introduce himself and just kept yelling "phone number!!" at me when I tried to ask a question about the service. When I asked him why the charge was so expensive (because I thought it was 15%), he didn't explain that it was either 6$ or 15%, whichever is more, he just snipped, "because we don't deliver for free!" He was so rude I cancelled my order altogether. His response "Good! Bye!" Wow.....
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : Yes Take-out : Yes Accepts Credit Cards : Yes Good for Kids : Yes Good for Groups : Yes Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : No
The immense popularity of Italian cuisine globally isn't unknown. You can find an Italian Pizzeria around every corner of almost every city in the United States. Not to forget that in every house, people enjoy mac and cheese as comfort food. But it would be wrong to believe that Italian food starts with pizza and ends with good pasta as this Mediterranean country has much more to offer other than these two dishes. In Italian Cuisine, there is a high use of fresh tomatoes, all kinds of herbs, great quality of cheese, all types of meat, seafood and fresh handmade pasta. Many find it hard to believe that Italians have been making noodles long back.
Italian and Greek cuisines are always mistaken to be same, but they are poles apart. The primary difference between the two cuisines is the use of cheese in most of the Italian dishes. Italians love to cultivate their own cheese and process them as per their food requirement. It is believed that some cheese is so expensive that cheese producers secure them in lockers.
If you are bored eating the same old pasta or pizza, you can try some of the authentic Italian dishes like Risotto, Polenta, Ribollita, Lasagna, Fiorentina Steak, Bottarga, Ossobuco, Carbonara, Focaccia, Arancini and Supplì. Another item which Italians love to relish every morning is a good cup of Italian Coffee. Once you taste a freshly brewed cup of Italian Coffee, you might not visit Starbucks ever again. Authentic Italian food is made with heart and soul, so go find a restaurant where you can relish Italian cuisine in your city.
Katherine G.
Local Pittsburgh delivery service with *unique* restaurants (they're sweethearts at Eat24 and GrubHub, but they deliver from the same places), and all of good quality. Granted, I wish they'd get more restaurants (wooing back that Ethiopian place would be a good start, as would finding a decent sushi place), but this is definitely the best in Pittsburgh
(5)Meghan C.
Aw, why all the hate for Wheel Deliver? Yes, it is expensive. Do you know why? It is because you are paying an independent company to call a restaurant that doesn't deliver, place your order for you, pick it up, and deliver it to your house. How would they be able to stay in business if they didn't charge a delivery fee or had no minimum order amount? For what they do, I think the prices are fair and advertised quite clearly on the website. They aren't trying to trick you into paying more than you think you're paying at all. If you think their delivery charge is too expensive--go pick up your food yourself, for Christ's sake! I think Wheel Deliver offers a pretty unique service in the area and although I can't afford to order through them all the time, nor am I lazy enough to order delivery all the time, I really appreciate what they do. They offer delivery for a good selection of restaurants--Abay, Thai Cuisine, Fuel & Fuddle, Ali Baba, Spice Island, Mad Mex, and others. Their service has always taken quicker than the estimated time for me, too (yes, it pretty much always is 45 minutes-60 minutes, but at least they are honest about it). I haven't had any problems with them at all. Tip: Sign up for their email list, they're constantly sending out coupon codes for $3 off your order.
(4)Christine Y.
Seriously had to meet the driver at Brillobox, because it was the closest he "was allowed" to get to Larimer/East Liberty. Cried insurance wolf. Honestly, is it still the 80's? (Besides 80's night at the 'Box! Let's be serious here!) Are we not progressive, forward-thinking individuals? East Liberty is TOO SCARY for you? Hey man, I'm hurt. We're all hurt over here. And since we know what it feels like to be hurt, we wouldn't want to hurt you, man. Cause it sucks to be hurt. World change starts with our attitudes.
(2)jessica S.
they are rude and not helpful. I am from out of town and ordered online. I must have had some difficulty with the processing of my order, because they called to clarify. Then the man who called was rude and spoke to me as if I were a 4 year old because I was unable to give him directions to the hotel I was located. I gave him the address on the phone and he had the guts to ask me if I knew what room I was staying in or if that was hard for me too. this is WAY too much money to pay for such rude service.
(1)Heidi S.
Ah, the price of convenience... We recently had a VERY disappointing incident with a delivery order from Mad Mex. We called the restaurant directly to complain and they must have called Wheel Deliver in attempt to pass off some of the blame because to our surprise, we received an apologetic call from Wheel Deliver. Even though every single problem was with the food and had nothing whatsoever to do with Wheel Deliver, Wheel Deliver stepped up to the plate, heh, and gave us full credit on our order. This was a very unexpected gesture. They recorded the order correctly and delivered it promptly, as has been the case with all of our orders thus far. I do think that Wheel Deliver's website is much in need of improvement but their personnel are excellent in my experience.
(4)Todd W.
I have used Wheel Deliver for nearly 10 years. Clearly their prices are ridiculous, but you pay for convenience and I'm lazy. C'est la vie. I have never had a problem with the company, their prices, nor their service. In fact I always talked it up when in other cities for how fast and efficient they are and how courteous their drivers have been. However after tonight, all of that changes. I ordered food eagerly and sat down to watch TV while I waited knowing it would be a while since Fridays can be busy. I wasn't worried. After almost 90 minutes, however, I called to check on my order. I was told "Sir you canceled this order an hour ago." Odd, an hour before I had been nowhere near my phone and had placed the order via web. I said "That's silly, can you verify please?" And he said "No need, you cancelled your order. You knew your exact order and you said no one would be at the address to answer and for us to just keep the food since it was already being made." WTF?! After hearing this on repeat for 5 minutes I finally get a manager on the phone. Sue? Susan? I can't remember because she was too busy accusing me of "fishy business" and banning me from ever using their service again. "Excuse me? I've been using your service for over 10 years and you're not even going to attempt to help me figure this out? Would it seem logical to you for me to just cancel an order and for me to tell you "oh just keep the food, no big deal." and not even attempt to get a refund?" She said "Yup, happens all of the time." I even offered to come in to show my phone records and email records. She said if I came anywhere near her office she would call the police. I demanded an explanation of how they verify their calls to which she laughed hysterically and said "I have six people in the office listening to how ridiculous and dramatic you sound right now. This happens all the time and I'm sure you just think you're going to pull one over on us." Again, WTF?! I eventually hung up on the woman because she was clearly either on a power trip or covering up the fact that they stole my food and were eating it as we spoke. She finally refunded my money after I threatened legal action. (I realize how trivial and silly that sounds, however I was mad). She is supposedly "eating my costs" and because she was being so gracious and I in turn was being so "fishy" she banned me from ever using their service again. Not a problem, sweetheart. It will be a cold day in hell before I ever use your services again.
(1)Tara M.
The amount they charge to deliver food is absolutely outrageous - the bill I had to pay was nearly double how much my food cost, and that was before tip (it was certainly double my cost after that). While the lady who placed my order was helpful, the man who answered the phone to answer my question (is tip included in my charge) was extremely dismissive and rude, stopping to make other conversation while I attempted to ask questions. Next time, I'll just get my food myself.
(1)SF C.
Bad experience. The website initially lists delivery charges as 15% of the food charges - except unless you scroll down several more lines you won't see that the minimum delivery charge is $5.50. Oh and you have to scroll down even further and squint at the tiny italicized font to find out that some East End neighborhoods have an additional $1 charge - even though this place bills itself as serving the East End area. Watch out for the "desserts" at $4 a pop. I went with the brownie after being told it was "pretty big" and it turned out to be as small as something from a Little Debbie box. The delivery was supposed to take less than an hour - forget it. I finally had to call to find out where my food was. The hot sandwich and french fries were both soggy. And the manager didn't care at all that she had a disgruntled first time customer on the phone.
(1)Myron G.
The customer service was not bad for the short time it took me to find out that they don't deliver to my area. I guess they're confined to just their local area. Why are they on the Internet if they only serve one community.
(1)Kathlene B.
I was fine ordering from them until I found out that NONE of the 7 bux that they charge actually goes to the driver. Do you hear that? THEY DON'T PAY THEIR DRIVERS! My story: I got delivery from Spice Island and had it delivered. I don't like to add gratuity online because if I get crappy service, I'm out that money. Besides, they charge a "delivery" fee and "service" fee, so I figured some of that must go to the driver. No. The driver gets there and he's pissed at me for not leaving the tip online. He said he only makes gratuity. I didn't give him a cash tip because he was mean and I thought he was lying. I called Wheel Deliver up to ask about the fees and such. The lady tried to say that the service fee was a tax. 'A tax for what?' "For your order." 'Isn't that what the Pa tax is? What other tax is there?' "It's a tax for using a credit card." '...' Whatever. So I asked her if the driver's only make gratuity and she said yes. After I told her that I thought that was kind of messed up and that they should state that on their website, I asked her to adjust my bill to leave the driver a tip. They do have a convenient service, but I'm not rich. I can't afford to pay for my food +7 bux plus tip just to have something delivered. I'll walk and get the food next time.
(2)Brittany R.
Much improved!! A few years ago, I had a bad experience with Wheel Deliver that is similar to other reviews ("lost" and "cancelled" orders). Today, I ordered from my favorite restaurant (Joe Mama's) and the entire process took less than 45 minutes! The driver was very courteous. Not a lot of places deliver to my zip code (15201) so I'm glad I gave them another try! Yes, it's a little pricey, but worth the convenience.
(4)Shruti M.
DO NOT order from here!! This is the worst customer service I've ever experienced!! When I called, the guy didn't even say hello or introduce himself and just kept yelling "phone number!!" at me when I tried to ask a question about the service. When I asked him why the charge was so expensive (because I thought it was 15%), he didn't explain that it was either 6$ or 15%, whichever is more, he just snipped, "because we don't deliver for free!" He was so rude I cancelled my order altogether. His response "Good! Bye!" Wow.....
(1)