I had a lovely break fast at this IHOP this morning. Our waitress, Leslie could not have been friendlier or given better recommendations! I ordered their new Cinnamon French toast, which was to die for! It reminded me of eating Cinnabon--which I also love! I love that each table gets it's own coffee pot! Service was prompt! I really enjoyed my meal at this location and plan to visit again next time I am in Pittsburgh!
(5)
Chelsey B.
SERVER: Tyjuan (HE NEEDS A RAISE!) I really don't understand why this IHOP has such a bad rating! I am not a local.. visited from San Francisco, CA and had way better service at this location then ANY IHOP in my area!! WAIT - PLACE WAS PACKED! Regardless, it was a Sunday and in SF you're guaranteed to have a 30min + wait.. BUT NO! Only took less then 10 min. to seat my group (3 people total) SERVER - His name was TYJUAN! Its been about a week since I've been back to SF and YES I remember him because he was just that darn GOOD!!! - Greeted our table with name and took drink orders - Got our drinks asap and provides us a new set of straws because the first set go wet LOL! - Took our order without making us feel like we were being rushed, he also made recommendations to make our choices from the menu just a tad bit better, and YES his recommendations we perfection. - Provided us extra napkins and ketchup without even asking(excuse me while I pretend he is the perfect nephew I never had! (': LOL) - Checked up on our table twice and offered to-go boxes before providing us the bill with his closing thank you. FOOD - Country fried steak was perfect and delicious! CHECK OUT - No line.. so super fast and easy pay! OVERALL! THIS IHOP IS TERRIFIC! And most likely you will not see this but if you do read this Tyjuan, my group and I thank you so much for the terrific service and I hope you stay blessed! (o:
(5)
Payden V.
It took 20 min for my waiter to show up. When he took my order he sounded half awake which is scary because I am allergic to walnuts and pork so when I told him to tell the cooks not to cross contaminate he didn't really seem to get it. I told him I wanted pancakes that were not cooked in the same grease as the nut batter pancakes (I think they're called honey nut or something) he said ok. I also told him I wanted 4 strips of turkey bacon bucause I can't eat sausage or regular bacon. My meal came on a greasy plate w 2 turkey bacon strips and 2 sausage links. I told him I wanted the turkey bacon again he said he would get it no apology. took another 30 min for the rest of the bacon it was cold when I got it. I went to the front and found that he had charged me 2.50 for the bacon that should have come w my meal in the first place. Lady at te front said she couldn't do anything about it... Frustrated I pd the 15 dollar bill, that was only my meal, that's crazy expensive for greasy American food! I went to the ladies bathroom and it looked like it hadn't been cleaned in weeks there was paper all over the damp floor and poo on the toilet seats. Don't go here.
(1)
Rana I.
Bad experience ever waiting long time to have food ready and the servant is not that much we keep asking for someone to help
(1)
Amber W.
I went here with my daughters in December in the middle of the week. I was just getting over the flu and all I wanted was something to drink and some soup. We were seated relatively fast but no waitress came over for about 15 minutes or so. When she finally came over we ordered our drinks. I asked her what the soup of the day was. She said she didn't know but she'd be happy to go and check. We waited and waited. Not only did she never bring our drinks but she never came back at all. She left the restaurant completely. We learned this from whoever came to take our order, I think as she was the hostess. Well, after having waited an hour all together with no food we decided to get up and eat somewhere else. I've had some other issues there but this takes the cake.
(1)
Angela F.
Ok, as I write this review I realize IHop is not the finest-of-dining establishments, but I still feel like there is a certain-albeit minimal- expectation, and this experience didn't even live up to that. We got there, were seated and the waitress took our drink order. So far, pretty good. Then we ordered. .. Taking our order the waitress did not write it down, which I know a lot of servers don't anymore. If you are a seasoned server and can remember all that, go for it! I applaud a person being able to remember the orders of multiple people, the changes, substitutions and all that and not get wrong. I didn't know until our food came that our waitress was not a seasoned professional and could not handle the order of two people without getting it incorrect. I got an omelet without the onions. My bf got a custom kind of thing were you get to pick two of this, two of that or whatever. He also ordered and extra 2 pieces of sausage. The food comes and the first tip off that she was new to the serving world was that she asked us if the pancakes looked like the pancakes we ordered. We were confused, obviously, so she explained that she knew he ordered blueberry pancakes but she didn't know if the cakes she brought out to him were blueberry or not. REALLY! Being the private eye that I am I looked at the pancakes and said no, they are not blueberry. Being the easy going guy the bf is, he said it was fine. Problem #2 he noticed he didn't get his sausage so he asked about he reminded her. She admitted she forgot and said she would place the order for the extra sausage and because she forgot and the pancakes were wrong she would not charge us. We were all but done eating by the time the sausages came but the best part is when she brought the forgotten links she asked, AS SHE WAS PUTTING DOWN THE PLATE, if we wanted our check now. I always thought it was customary to let the guest eat before paying! (Also, keep in mind that by this time she had not checked in on us once! Not for water of coffee refills or even just to see if our food was ok! And the poor bf was dehydrated because I drank all his water after I finished mine.) He just says oh sure that's fine (because he's the easy going one), and noticed she did charge us for the sausage, Now, it was $1.59 so it's not about the money but the principle. He was going to pay it, I am the other hand am all about the principle. Still not angry (upset, annoyed, miffed or any negative emotion) mind you I showed her the bill and asked about the charge. She looks at me like I was crazy and trying to rip her off, rolls her eyes and says "OK fine I'll take it off." and storms away. All those negative emotions I was not feeling, I am beginning to feel. So to avoid conflict we wait calmly for our pay and proceed to the register to pay. Another server, the one seating and taking the final bills, comes over and takes our check. I had a couple of gift cards, which is why we went, and she tries to process the transaction. It apparently wasn't working so the girl tries again this time telling the computer it sucks and muttering annoyances, jabbing the touch so hard it was rocking. The bill was $18 and some change. All I wanted was the dollar and change to for a tip for the horrible dinner, BUT NOOOO I have to argue with the girl to get my Dollar and change! Now, I don't know if I was in the right or not but I was NOT going back after that bad experience and didn't feel like I should have to forfeit my change. In the end I did get my change, left it and a couple extra singles for the tip and left.
(1)
James R.
It was labor day 2014. We arrived at 9:30 am to a packes restaurant. Simple breakfast food was ordered. It took half an hour before some of our food was brought to us. We all got some of our order, but had to wait for things like bacon, sausage, and my toast which took 20 minuets to get to me. Our server was very good, and very apologetic. Thank you Nadira D. She was able to discount our meals for the lateness of our orders. We heard others around us getting discounts for having to wait also. Hey management, you've been there a few years now, have more cooks on holidays.
(2)
Tiffany Y.
I wanted to come here for Sunday brunch, but the line stretched very far outside, and I did not want to wait in it. I returned for dinner around 4 PM, and there was no line at all. We did wait a few minutes to be seated. A waiter came by to ask if anyone had served us yet. Nobody had, so he took our order. He mumbled quietly so was a bit hard to hear. He brought us our drinks but was unsure of what type of soda that my husband had ordered. Minutes later he brought out our food. He forgot to bring my husband's side order of bacon, so we asked for it. The food tasted good. I gobbled up my Berry Berry Brioche French Toast combo with sunny-side-up eggs, hash browns, and bacon. My husband said that his omelet tasted like diner food. Some of the employees seemed very professional while other employees could improve their attitude and communication. Our total bill for two people cost over $25. The cashier was nice. They are open 24 hours per day.
(3)
Steve W.
The service is terrible. The Black server women seem Racist towards the White people. I was in a party of 2 total and we were up THEN 3 black people came in behind us THEN the Black server lady flagged them and told them "Oh i can help you come this way" and seated them! Then there were 3 open large tables. Our black server told us there were no servers available for that area so we couldn't sit there So we got sat at a small table THEN we watched the black server seat a Single black person at a Large Table by them selves Twice! !! THEN it took 45 minutes to get our breakfast. Then the black waitress took my empty drinking glass AND never even brought me another drink after taking my whole glass!!! This place is Racist & has Terrible Service! !!!
(1)
Duoni P.
Went on midnight, took 1 hr to be seated. 1 hr to take orders and half hr just waiting for the check. I think this is the worst ihop I ever been to.
(1)
William D.
Service is terrible at this location. My kids and I have been here an hour and we're still waiting on our food. It was 25 minutes before we got our drinks and an additional 10 minutes for our straws. It would be different if they were busy but there not. This is the last time I come to this location.
(2)
Joshua M.
I enjoy the Colorado omelette every time I come I am never disappointed. Service the crew does well food comes when it is done. Thanks IHOP!!!
(5)
Amy R.
I don't know why this place gets such poor ratings. Though, looking through it seems to be in the service, which I guess is a hit-or-miss type of thing. Our waiter on a Saturday night was super helpful, super fast, and very friendly. And seriously, how can you go wrong with cinnabon anything? Both the cinnabon pancakes and the french toast are amazing. My husband got a non-breakfast meal (gasp!) - a bowl of potato soup and a roast beef-type sandwich which he said he liked a lot. I've never personally tried anything non-breakfast there, and am still hesitant. Usually restaurants are good at one thing, and IHOP is good at breakfast.
(4)
C C.
I came here with my boyfriend for National Pancake Day around 9:30 am and had a wait of about 20 minutes, which was to be expected. Aside from that, we didn't experience any of the long waits mentioned in other reviews, but we did go on a more unusual day. Once seated, our drink orders were taken pretty quickly, but the waiter swept away before we could say anything else. The wait for the drinks was a little long, but understandable considering how busy it was. I got a hot chocolate, which filled about 2/3 of a tiny mug. The rest was whipped cream. The chocolate wasn't bad, but the amount was a little disappointing. The waiter had disappeared to deliver some drinks to other tables but came back soon after to take our order. Even though he must have been busy and stressed, he was welcoming and friendly toward us. The food--3 pancakes each and some sausage for my boyfriend--came not long after, and someone else came by to check on us. IHOP pancakes are always good, and I love experimenting with the syrups. To my dismay, we had two containers of butter pecan and no boysenberry, but I didn't really mind that much. However, our table was also missing sugar. My boyfriend didn't want to bother anyone so he just added extra cream to his coffee. We received the check as we were finishing up.
(3)
Deborah N.
Slow service. Not as "on the ball" as my old IHOP back in Maryaland. Had a total customer service "fail" when I went here on Free Pancake Day. Managers made it up to me with a $5 off voucher for my next trip. Still feels like a place bored college kids go to goof around instead of to work. With all of the awesome and affordable independenly-owned breakfast places to try in Pittsburgh, I don't think I will be wasting my time or money at this IHOP.
(3)
Matthew U.
You know, I used to have this out of town romance that left a sweetness in my mouth. The only way I could get a fix was if I left Pittsburgh behind me and headed for warmer climates. Not so much anymore, you made me happy IHOP with finally opening your doors a few years back here in the region. As for the most recent visit to your lovely location outside of Greenfield/Squirrel Hill, there were many ups, and a few downs. I was going to do the ups first and then do the downs, but they kind of mix together so I'm just gonna go through it all at once. Congrats on finally being open 24 hours! Not so big congrats to advertise it. I didn't notice it on the sign if you were open 24 hours, and the parking lot looks shady when you pull up and see no cars in the lot and you have to do a parking lot circle to make sure. The lettering you use on the door is quite small too. Even with my glasses, I was still squinting to see if you were open. As soon as I saw '24' on the door, the car went into park and I was heading for the door. As late as it was at night, my friend and I were the only two people besides the workers in the building. Big plus for us, no wait. Service was super fast if you couldn't have guessed. Here's something I learned as well, the menu changes at 10 p.m. Not a big deal for me as I was getting pancakes, as it is the International House of Pancakes. As for my friend, she was really hoping to get the garden crepes. So when the server came our way to take the order she went back to ask the cook if she wouldn't mind making it for her and the answer was something along the lines of 'Sure, I'll make it.' Big props for making these two customers feel happy about that. One thing, my sausage did end up looking like bacon...but I ate it anyway. OK, so this has to be categorized as a down, there's no way to put a happy spin on it. The bathrooms...what in the world went on in the bathroom? It looks as if somebody was having a battle royale in the one. Maybe somebody was fighting a demon much like they do in the show Charmed. I mean thank god I didn't mistake the Styrofoam cups for having anything else but soap in them. Also, this place is really showing it's wear. It hasn't been open that long, but it sure needs a bit of TLC and updating.
(4)
Kimberly G.
Waited forever to be acknowledged. The person that appeared to be the manager tried seating our party before one that was already in and waiting. We got our meals, the kids (4 of them) ordered the create-a-scary-face pancake. After decorating we started to cut them up and they were completely raw in the middle. Not just undercooked, raw, dripping cold raw. The second set came out burnt. A happy medium not to be found here. The manager did make it better but taking care of our bill.
(1)
Joe E.
Who wants to wait an hour for cold food?! Terrible service with a side of burnt bacon is what you can expect here. God forbid you need silverware.
(1)
Richard K.
I ate here number of times and I never had a bad experience. Their breakfast are the best around. Only once did I ordered a dinner meal (it was OK), but I prefer their breakfast.
(5)
Jenn T.
We stopped in here after visiting Kennywood's Christmas Festival of Lights, and we were totally underwhelmed. To be fair, we didn't order on the breakfast menu, but I was really unimpressed with the dinner choices. We had a good server, and I love that they bring you a pot of coffee for the table, but the good news stopped there. I got a chicken salad, and it was full of those little nasty chunks of chicken you buy by the freezer bag at Walmart. My husband got a cheeseburger, which was small, flat, and nothing to write home about. I'll probably give this place another shot for pancakes at some point, as that is their specialty, but I'll not return for dinner. I think we chose this place because we wanted something a little less expensive, but hopefully better than Eat n Park, and it was actually neither. It was also a little odd to me that there's a huge "NO WEAPONS" sign on the door when you walk in. I really hope people aren't bringing weapons into pancake restaurants.
(2)
Rex W.
The store service was horrible! Bacon was so overcooked, eggs tasted very weird, coffee was oversweet and tasted nasty. The server was like half asleep and didnt even take the right orders.
(1)
Erin H.
Bad. I will not waste my time listing the what is wrong with place. If you need ihop, go to the Robinson location. A waiter named Deez is a bad sign.
(1)
GM O.
Service here is great! This wait and server staff seemed happy to be there.
(4)
Maher H.
IHOP's should not be allowed to close! Ok maybe they were waiting a while to build a customer case but they've been around quite long enough to staff 24/7. I am so severely disappointed. My friends and I showed up around 2.30am on Saturday night, not even thinking that an IHOP could be closed but it was closed! And now reading the Yelp page, I see they close at midnight. Big FAIL IHOP, big FAIL. For goodness sake, I had to go to Eat 'n Park instead! Oi vey.
(1)
Jane W.
While I can't speak to earlier service when iHop first opened I can say that my experience was good. Our server, Ciara, was attentive and cheerful. Our food came fast and was tasty. I made sure to write into corporate and compliment their service, something I encourage people to do for chains. These folks always hear about how badly they're doing, seldom about how good. I rate the food as a three star but the service as a four.
(3)
Tim W.
I was so happy when I heard that this location had opened. We patiently waited a few months for all of the hype to die down and for all the kinks of opening a new restaurant to be gone before we went. So Tamika and I went on a weekday around 8am. We were seated immediately and ordered our drinks. A couple minutes later our drinks came. We then ordered our food. I got steak and hash browns with a stack of pancakes. Tamika got some type of breakfast platter with pancakes, eggs and corn beef hash. My steak tasted like liver but the hash browns were tasty and the pancakes were delicious! Tamika liked her platter but ,had to repeatedly remind the server to bring her corn beef hash. It was gross once she got it! It looked like it came out of a can! The service sucked. Our waitress had really crappy attitude! Once we got our food our waitress vanished off the face of the earth for at least a half an hour. What I don't get is by 8:45 there were about 20 to 30 people waiting to be seated and they had a whole empty section but wouldn't seat anyone there. WTH? It's like when you wait in a long line to get into a club and when you finally get inside there's only 5 people in the whole club. I had to constantly ask for a refill on my OJ and Tamika's coffee. I love IHOP and have been to quite a few in different states but this location was a complete disappointment. I would have been much happier at Pamela's or even the Original Pancake House! Insider tip: Get here between 8 and 8:30 to avoid the morning rush.
(2)
Brittney M.
First impression(2/5) : I made the mistake of going here on a father's day... extremely crowded! We had to wait 25 minutes! As we were waiting outside one of the "chefs" came out for a smoke break and his clothes were FILTHY. Every fiber in my body wanted to get back in the car and leave but my husband and friend really wanted to eat here. This ihop hasn't even been open for a year but it definitely didn't look new. Customer service (0/5): HORRIBLE! Our waitress had an incredibly bad attitude. She was super rude and was acting like we were wasting her time by taking our orders. I'm really curious how she got the job because there was nothing friendly or personable about her demeanor. You know those type of people that NEVER smile and everyday is a bad day for them... that's our waitress. When she came to our table she didn't introduce herself, she just said, "What do you guys want!" Oh, and they didn't clean off the table before we sat down. There was syrup everywhere. She didn't check on us until we were done with our meals. We also didn't get a refill until we were done with our meals. I was thirty as a mug! Food (2/5): one word - Sloppy! I ordered chicken strips and "seasoned" fries. I don't really like breakfast food that much. When my plate came, it looked like they just threw it on the plate. Their version of "seasoned" fries is regular fries with a sprinkle of season salt on top. SUPER LAME! On top of the lame fries they only gave me a few. Never coming back...ever!
(1)
Star F.
Went here on a busy Sunday morning pre-Steeler game. 20 min wait. Big menu. Food was great (came out a little slow but like i said, it was super busy). I'm a server and the server we had was outstanding. His name was Abdul. Super polite and attentive. Couldn't have been more satisfied having him.
(4)
Veronica C.
It's disgusting. Should be called the International House of Poop. The one's in Philly are better.
(1)
Darren W.
Note: It doesn't look as if they're open 24 hours yet. As of now, they're open until 12am at the latest. After the less-than-stellar experience we had at our first Robinson IHOP visit (check my reviews), I was sent a $20 gift certificate upon filing a complaint through IHOP's website. Now as my second IHOP review will attest, our experience was improved, but we decided to use the gift certificate at this East End Hill location. Hey, it's new y'know? Yeah, what a neighborhood for an IHOP. Ya think they'd have stuck it out in West Mifflin or Bethel Park. You know, out in the sticks? It's an itty bit tricky getting into the lot off the highway. Be careful. I gotta say it: This IHOP beats the one in Robinson. The service was exemplary and as friendly as could be. Two workers who were on their way out greeted us and held the doors open for us. They aim to please here and seem to really, really want to make a good impression, which they did. Our server Dave was attentive, knowledgeable about the menu, and was terrific at his job overall. The entire staff seemed happy to be working there. There was a feeling that they all want this IHOP to take off. Based on our visit, it should be a flying Chinese dragon of a success. The place was way busier than the Robinson restaurant, yet no one seemed to miss a note. What did we order? Oh yeah... I went with the simple pleasure of a Ham and Egg Melt with fruit on the side (why is their fruit so damn fresh and refreshing?), a Splashberry to drink, and a Banana Crepe for dessert. What else could I say about such fare? It was all...good, good stuff and served to illustrate why IHOP is becoming so popular. I still can't get over the scope of their menu. They have shrimp? Burgers? Steak? I almost got steak and eggs, by the way. Why do I feel like I'm at Diesel when I order an IHOP Splasher. I know more than a few people that would put some spirits in 'em. Lady Kay got the Corned Beef Hash and Chocolate Chocolate Chip Pancakes and liked them both. Maybe I can coax her to write a review. Yeah, this IHOP works for me. Stop in, and request Dave if you are able. He'll take care of you.
(5)
Michelle P.
I visited on Sunday morning and our meals took 35 minutes to arrive - a bit slow even for a busy day. Today, the restaurant was close to empty and our order still took 20 minutes to arrive. Plus the kitchen forgot one order of pancakes. These took an additional 15 minutes... The food is good once it arrives and the service is great. I think the problem is in the kitchen. If they can get it together this restaurant will be 5 stars.
(3)
October R.
Meh. This location still has a few wrinkles to iron out. Been there twice so far the first (early in the a.m.) was friendly, fast, efficient. Our server was someone you would expect to be named Flo, she was awesome. The second time was in the afternoon and was weird. The staff seemed confused, we had 3 different servers say they would be right with us, the one we ended up with kept suggesting meat entrees after I told her im a vegetarian and knew what I wanted already. The food is what you expect from an ihop.
(3)
F P.
Service was great. Everyone was happy and cheerful from the moment you get inside. The food's okay. I've never been terribly impressed by IHOP's food. I'm not a big sweets person so fancy pants pancakes, french toast and waffles doesn't impress me. But for a place that specializes in breakfast, you'd think their breakfast would have a little more oomph in it than Denny's or Eat n Park. I got the breakfast sampler. You get bacon, eggs, sausage, ham and pancakes x 2 plus hash browns. You don't get toast. You can sub the pancakes for the toast but I can't help but feel cheated subbing my pancakes for toast for my eggs. Everything was tasty, but my over medium eggs were barely over easy. And considering I had to share my toast with my friend for our eggs, the toast to dippy egg ratio was pretty messed up. Yeah, I said dippy eggs....my folks are yinzers so even a few words have sunk in to this Zonie. She got the french toast breakfast. Her eggs were like mine....supposed to be over medium but barely over easy. Everything tasted good, though. Her french toast was fluffy and sweet and we poured gobs of blueberry syrup onto it. She also got this flavored coffee that she wasn't impressed with, other than the chocolate chips and whipped cream. Flavored coffees with chocolate chips and whipped cream doesn't impress me, either. Our only real complaints were that it took over thirty minutes from when we sat down before we got our meals. We showed up at 10:30 so maybe we were at the tail end of their busy shift. The waiter was on the dining room floor the whole time so I know he wasn't in the back rolling silverware or ignoring us to do sidework. He was also super friendly and cheerful. Honestly, for the price, I'd rather get my no-name somewhere else.
(3)
Jill G.
Getting into this place at 11am on a Sunday is harder than getting into Ft. Knox! Sadly, the food is not really worth the wait, but it's IHOP or Eat 'n Park, so what you gonna do? It could have been my fault. I tried their biscuits and gravy, and they were destined to disappoint. Maybe I'll stick with just eggs and hash browns next time I have to go out for breakfast. On the upside, the service was quite friendly and fast.
(3)
Sorry, we don't have Q&A for this restaurant.
Sorry, No Coupons available for this restaurant.
Address :4656 Browns Hill Rd
Pittsburgh, PA, 15217
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : Free Has TV : No Waiter Service : Yes Caters : No
Amy P.
I had a lovely break fast at this IHOP this morning. Our waitress, Leslie could not have been friendlier or given better recommendations! I ordered their new Cinnamon French toast, which was to die for! It reminded me of eating Cinnabon--which I also love! I love that each table gets it's own coffee pot! Service was prompt! I really enjoyed my meal at this location and plan to visit again next time I am in Pittsburgh!
(5)Chelsey B.
SERVER: Tyjuan (HE NEEDS A RAISE!) I really don't understand why this IHOP has such a bad rating! I am not a local.. visited from San Francisco, CA and had way better service at this location then ANY IHOP in my area!! WAIT - PLACE WAS PACKED! Regardless, it was a Sunday and in SF you're guaranteed to have a 30min + wait.. BUT NO! Only took less then 10 min. to seat my group (3 people total) SERVER - His name was TYJUAN! Its been about a week since I've been back to SF and YES I remember him because he was just that darn GOOD!!! - Greeted our table with name and took drink orders - Got our drinks asap and provides us a new set of straws because the first set go wet LOL! - Took our order without making us feel like we were being rushed, he also made recommendations to make our choices from the menu just a tad bit better, and YES his recommendations we perfection. - Provided us extra napkins and ketchup without even asking(excuse me while I pretend he is the perfect nephew I never had! (': LOL) - Checked up on our table twice and offered to-go boxes before providing us the bill with his closing thank you. FOOD - Country fried steak was perfect and delicious! CHECK OUT - No line.. so super fast and easy pay! OVERALL! THIS IHOP IS TERRIFIC! And most likely you will not see this but if you do read this Tyjuan, my group and I thank you so much for the terrific service and I hope you stay blessed! (o:
(5)Payden V.
It took 20 min for my waiter to show up. When he took my order he sounded half awake which is scary because I am allergic to walnuts and pork so when I told him to tell the cooks not to cross contaminate he didn't really seem to get it. I told him I wanted pancakes that were not cooked in the same grease as the nut batter pancakes (I think they're called honey nut or something) he said ok. I also told him I wanted 4 strips of turkey bacon bucause I can't eat sausage or regular bacon. My meal came on a greasy plate w 2 turkey bacon strips and 2 sausage links. I told him I wanted the turkey bacon again he said he would get it no apology. took another 30 min for the rest of the bacon it was cold when I got it. I went to the front and found that he had charged me 2.50 for the bacon that should have come w my meal in the first place. Lady at te front said she couldn't do anything about it... Frustrated I pd the 15 dollar bill, that was only my meal, that's crazy expensive for greasy American food! I went to the ladies bathroom and it looked like it hadn't been cleaned in weeks there was paper all over the damp floor and poo on the toilet seats. Don't go here.
(1)Rana I.
Bad experience ever waiting long time to have food ready and the servant is not that much we keep asking for someone to help
(1)Amber W.
I went here with my daughters in December in the middle of the week. I was just getting over the flu and all I wanted was something to drink and some soup. We were seated relatively fast but no waitress came over for about 15 minutes or so. When she finally came over we ordered our drinks. I asked her what the soup of the day was. She said she didn't know but she'd be happy to go and check. We waited and waited. Not only did she never bring our drinks but she never came back at all. She left the restaurant completely. We learned this from whoever came to take our order, I think as she was the hostess. Well, after having waited an hour all together with no food we decided to get up and eat somewhere else. I've had some other issues there but this takes the cake.
(1)Angela F.
Ok, as I write this review I realize IHop is not the finest-of-dining establishments, but I still feel like there is a certain-albeit minimal- expectation, and this experience didn't even live up to that. We got there, were seated and the waitress took our drink order. So far, pretty good. Then we ordered. .. Taking our order the waitress did not write it down, which I know a lot of servers don't anymore. If you are a seasoned server and can remember all that, go for it! I applaud a person being able to remember the orders of multiple people, the changes, substitutions and all that and not get wrong. I didn't know until our food came that our waitress was not a seasoned professional and could not handle the order of two people without getting it incorrect. I got an omelet without the onions. My bf got a custom kind of thing were you get to pick two of this, two of that or whatever. He also ordered and extra 2 pieces of sausage. The food comes and the first tip off that she was new to the serving world was that she asked us if the pancakes looked like the pancakes we ordered. We were confused, obviously, so she explained that she knew he ordered blueberry pancakes but she didn't know if the cakes she brought out to him were blueberry or not. REALLY! Being the private eye that I am I looked at the pancakes and said no, they are not blueberry. Being the easy going guy the bf is, he said it was fine. Problem #2 he noticed he didn't get his sausage so he asked about he reminded her. She admitted she forgot and said she would place the order for the extra sausage and because she forgot and the pancakes were wrong she would not charge us. We were all but done eating by the time the sausages came but the best part is when she brought the forgotten links she asked, AS SHE WAS PUTTING DOWN THE PLATE, if we wanted our check now. I always thought it was customary to let the guest eat before paying! (Also, keep in mind that by this time she had not checked in on us once! Not for water of coffee refills or even just to see if our food was ok! And the poor bf was dehydrated because I drank all his water after I finished mine.) He just says oh sure that's fine (because he's the easy going one), and noticed she did charge us for the sausage, Now, it was $1.59 so it's not about the money but the principle. He was going to pay it, I am the other hand am all about the principle. Still not angry (upset, annoyed, miffed or any negative emotion) mind you I showed her the bill and asked about the charge. She looks at me like I was crazy and trying to rip her off, rolls her eyes and says "OK fine I'll take it off." and storms away. All those negative emotions I was not feeling, I am beginning to feel. So to avoid conflict we wait calmly for our pay and proceed to the register to pay. Another server, the one seating and taking the final bills, comes over and takes our check. I had a couple of gift cards, which is why we went, and she tries to process the transaction. It apparently wasn't working so the girl tries again this time telling the computer it sucks and muttering annoyances, jabbing the touch so hard it was rocking. The bill was $18 and some change. All I wanted was the dollar and change to for a tip for the horrible dinner, BUT NOOOO I have to argue with the girl to get my Dollar and change! Now, I don't know if I was in the right or not but I was NOT going back after that bad experience and didn't feel like I should have to forfeit my change. In the end I did get my change, left it and a couple extra singles for the tip and left.
(1)James R.
It was labor day 2014. We arrived at 9:30 am to a packes restaurant. Simple breakfast food was ordered. It took half an hour before some of our food was brought to us. We all got some of our order, but had to wait for things like bacon, sausage, and my toast which took 20 minuets to get to me. Our server was very good, and very apologetic. Thank you Nadira D. She was able to discount our meals for the lateness of our orders. We heard others around us getting discounts for having to wait also. Hey management, you've been there a few years now, have more cooks on holidays.
(2)Tiffany Y.
I wanted to come here for Sunday brunch, but the line stretched very far outside, and I did not want to wait in it. I returned for dinner around 4 PM, and there was no line at all. We did wait a few minutes to be seated. A waiter came by to ask if anyone had served us yet. Nobody had, so he took our order. He mumbled quietly so was a bit hard to hear. He brought us our drinks but was unsure of what type of soda that my husband had ordered. Minutes later he brought out our food. He forgot to bring my husband's side order of bacon, so we asked for it. The food tasted good. I gobbled up my Berry Berry Brioche French Toast combo with sunny-side-up eggs, hash browns, and bacon. My husband said that his omelet tasted like diner food. Some of the employees seemed very professional while other employees could improve their attitude and communication. Our total bill for two people cost over $25. The cashier was nice. They are open 24 hours per day.
(3)Steve W.
The service is terrible. The Black server women seem Racist towards the White people. I was in a party of 2 total and we were up THEN 3 black people came in behind us THEN the Black server lady flagged them and told them "Oh i can help you come this way" and seated them! Then there were 3 open large tables. Our black server told us there were no servers available for that area so we couldn't sit there So we got sat at a small table THEN we watched the black server seat a Single black person at a Large Table by them selves Twice! !! THEN it took 45 minutes to get our breakfast. Then the black waitress took my empty drinking glass AND never even brought me another drink after taking my whole glass!!! This place is Racist & has Terrible Service! !!!
(1)Duoni P.
Went on midnight, took 1 hr to be seated. 1 hr to take orders and half hr just waiting for the check. I think this is the worst ihop I ever been to.
(1)William D.
Service is terrible at this location. My kids and I have been here an hour and we're still waiting on our food. It was 25 minutes before we got our drinks and an additional 10 minutes for our straws. It would be different if they were busy but there not. This is the last time I come to this location.
(2)Joshua M.
I enjoy the Colorado omelette every time I come I am never disappointed. Service the crew does well food comes when it is done. Thanks IHOP!!!
(5)Amy R.
I don't know why this place gets such poor ratings. Though, looking through it seems to be in the service, which I guess is a hit-or-miss type of thing. Our waiter on a Saturday night was super helpful, super fast, and very friendly. And seriously, how can you go wrong with cinnabon anything? Both the cinnabon pancakes and the french toast are amazing. My husband got a non-breakfast meal (gasp!) - a bowl of potato soup and a roast beef-type sandwich which he said he liked a lot. I've never personally tried anything non-breakfast there, and am still hesitant. Usually restaurants are good at one thing, and IHOP is good at breakfast.
(4)C C.
I came here with my boyfriend for National Pancake Day around 9:30 am and had a wait of about 20 minutes, which was to be expected. Aside from that, we didn't experience any of the long waits mentioned in other reviews, but we did go on a more unusual day. Once seated, our drink orders were taken pretty quickly, but the waiter swept away before we could say anything else. The wait for the drinks was a little long, but understandable considering how busy it was. I got a hot chocolate, which filled about 2/3 of a tiny mug. The rest was whipped cream. The chocolate wasn't bad, but the amount was a little disappointing. The waiter had disappeared to deliver some drinks to other tables but came back soon after to take our order. Even though he must have been busy and stressed, he was welcoming and friendly toward us. The food--3 pancakes each and some sausage for my boyfriend--came not long after, and someone else came by to check on us. IHOP pancakes are always good, and I love experimenting with the syrups. To my dismay, we had two containers of butter pecan and no boysenberry, but I didn't really mind that much. However, our table was also missing sugar. My boyfriend didn't want to bother anyone so he just added extra cream to his coffee. We received the check as we were finishing up.
(3)Deborah N.
Slow service. Not as "on the ball" as my old IHOP back in Maryaland. Had a total customer service "fail" when I went here on Free Pancake Day. Managers made it up to me with a $5 off voucher for my next trip. Still feels like a place bored college kids go to goof around instead of to work. With all of the awesome and affordable independenly-owned breakfast places to try in Pittsburgh, I don't think I will be wasting my time or money at this IHOP.
(3)Matthew U.
You know, I used to have this out of town romance that left a sweetness in my mouth. The only way I could get a fix was if I left Pittsburgh behind me and headed for warmer climates. Not so much anymore, you made me happy IHOP with finally opening your doors a few years back here in the region. As for the most recent visit to your lovely location outside of Greenfield/Squirrel Hill, there were many ups, and a few downs. I was going to do the ups first and then do the downs, but they kind of mix together so I'm just gonna go through it all at once. Congrats on finally being open 24 hours! Not so big congrats to advertise it. I didn't notice it on the sign if you were open 24 hours, and the parking lot looks shady when you pull up and see no cars in the lot and you have to do a parking lot circle to make sure. The lettering you use on the door is quite small too. Even with my glasses, I was still squinting to see if you were open. As soon as I saw '24' on the door, the car went into park and I was heading for the door. As late as it was at night, my friend and I were the only two people besides the workers in the building. Big plus for us, no wait. Service was super fast if you couldn't have guessed. Here's something I learned as well, the menu changes at 10 p.m. Not a big deal for me as I was getting pancakes, as it is the International House of Pancakes. As for my friend, she was really hoping to get the garden crepes. So when the server came our way to take the order she went back to ask the cook if she wouldn't mind making it for her and the answer was something along the lines of 'Sure, I'll make it.' Big props for making these two customers feel happy about that. One thing, my sausage did end up looking like bacon...but I ate it anyway. OK, so this has to be categorized as a down, there's no way to put a happy spin on it. The bathrooms...what in the world went on in the bathroom? It looks as if somebody was having a battle royale in the one. Maybe somebody was fighting a demon much like they do in the show Charmed. I mean thank god I didn't mistake the Styrofoam cups for having anything else but soap in them. Also, this place is really showing it's wear. It hasn't been open that long, but it sure needs a bit of TLC and updating.
(4)Kimberly G.
Waited forever to be acknowledged. The person that appeared to be the manager tried seating our party before one that was already in and waiting. We got our meals, the kids (4 of them) ordered the create-a-scary-face pancake. After decorating we started to cut them up and they were completely raw in the middle. Not just undercooked, raw, dripping cold raw. The second set came out burnt. A happy medium not to be found here. The manager did make it better but taking care of our bill.
(1)Joe E.
Who wants to wait an hour for cold food?! Terrible service with a side of burnt bacon is what you can expect here. God forbid you need silverware.
(1)Richard K.
I ate here number of times and I never had a bad experience. Their breakfast are the best around. Only once did I ordered a dinner meal (it was OK), but I prefer their breakfast.
(5)Jenn T.
We stopped in here after visiting Kennywood's Christmas Festival of Lights, and we were totally underwhelmed. To be fair, we didn't order on the breakfast menu, but I was really unimpressed with the dinner choices. We had a good server, and I love that they bring you a pot of coffee for the table, but the good news stopped there. I got a chicken salad, and it was full of those little nasty chunks of chicken you buy by the freezer bag at Walmart. My husband got a cheeseburger, which was small, flat, and nothing to write home about. I'll probably give this place another shot for pancakes at some point, as that is their specialty, but I'll not return for dinner. I think we chose this place because we wanted something a little less expensive, but hopefully better than Eat n Park, and it was actually neither. It was also a little odd to me that there's a huge "NO WEAPONS" sign on the door when you walk in. I really hope people aren't bringing weapons into pancake restaurants.
(2)Rex W.
The store service was horrible! Bacon was so overcooked, eggs tasted very weird, coffee was oversweet and tasted nasty. The server was like half asleep and didnt even take the right orders.
(1)Erin H.
Bad. I will not waste my time listing the what is wrong with place. If you need ihop, go to the Robinson location. A waiter named Deez is a bad sign.
(1)GM O.
Service here is great! This wait and server staff seemed happy to be there.
(4)Maher H.
IHOP's should not be allowed to close! Ok maybe they were waiting a while to build a customer case but they've been around quite long enough to staff 24/7. I am so severely disappointed. My friends and I showed up around 2.30am on Saturday night, not even thinking that an IHOP could be closed but it was closed! And now reading the Yelp page, I see they close at midnight. Big FAIL IHOP, big FAIL. For goodness sake, I had to go to Eat 'n Park instead! Oi vey.
(1)Jane W.
While I can't speak to earlier service when iHop first opened I can say that my experience was good. Our server, Ciara, was attentive and cheerful. Our food came fast and was tasty. I made sure to write into corporate and compliment their service, something I encourage people to do for chains. These folks always hear about how badly they're doing, seldom about how good. I rate the food as a three star but the service as a four.
(3)Tim W.
I was so happy when I heard that this location had opened. We patiently waited a few months for all of the hype to die down and for all the kinks of opening a new restaurant to be gone before we went. So Tamika and I went on a weekday around 8am. We were seated immediately and ordered our drinks. A couple minutes later our drinks came. We then ordered our food. I got steak and hash browns with a stack of pancakes. Tamika got some type of breakfast platter with pancakes, eggs and corn beef hash. My steak tasted like liver but the hash browns were tasty and the pancakes were delicious! Tamika liked her platter but ,had to repeatedly remind the server to bring her corn beef hash. It was gross once she got it! It looked like it came out of a can! The service sucked. Our waitress had really crappy attitude! Once we got our food our waitress vanished off the face of the earth for at least a half an hour. What I don't get is by 8:45 there were about 20 to 30 people waiting to be seated and they had a whole empty section but wouldn't seat anyone there. WTH? It's like when you wait in a long line to get into a club and when you finally get inside there's only 5 people in the whole club. I had to constantly ask for a refill on my OJ and Tamika's coffee. I love IHOP and have been to quite a few in different states but this location was a complete disappointment. I would have been much happier at Pamela's or even the Original Pancake House! Insider tip: Get here between 8 and 8:30 to avoid the morning rush.
(2)Brittney M.
First impression(2/5) : I made the mistake of going here on a father's day... extremely crowded! We had to wait 25 minutes! As we were waiting outside one of the "chefs" came out for a smoke break and his clothes were FILTHY. Every fiber in my body wanted to get back in the car and leave but my husband and friend really wanted to eat here. This ihop hasn't even been open for a year but it definitely didn't look new. Customer service (0/5): HORRIBLE! Our waitress had an incredibly bad attitude. She was super rude and was acting like we were wasting her time by taking our orders. I'm really curious how she got the job because there was nothing friendly or personable about her demeanor. You know those type of people that NEVER smile and everyday is a bad day for them... that's our waitress. When she came to our table she didn't introduce herself, she just said, "What do you guys want!" Oh, and they didn't clean off the table before we sat down. There was syrup everywhere. She didn't check on us until we were done with our meals. We also didn't get a refill until we were done with our meals. I was thirty as a mug! Food (2/5): one word - Sloppy! I ordered chicken strips and "seasoned" fries. I don't really like breakfast food that much. When my plate came, it looked like they just threw it on the plate. Their version of "seasoned" fries is regular fries with a sprinkle of season salt on top. SUPER LAME! On top of the lame fries they only gave me a few. Never coming back...ever!
(1)Star F.
Went here on a busy Sunday morning pre-Steeler game. 20 min wait. Big menu. Food was great (came out a little slow but like i said, it was super busy). I'm a server and the server we had was outstanding. His name was Abdul. Super polite and attentive. Couldn't have been more satisfied having him.
(4)Veronica C.
It's disgusting. Should be called the International House of Poop. The one's in Philly are better.
(1)Darren W.
Note: It doesn't look as if they're open 24 hours yet. As of now, they're open until 12am at the latest. After the less-than-stellar experience we had at our first Robinson IHOP visit (check my reviews), I was sent a $20 gift certificate upon filing a complaint through IHOP's website. Now as my second IHOP review will attest, our experience was improved, but we decided to use the gift certificate at this East End Hill location. Hey, it's new y'know? Yeah, what a neighborhood for an IHOP. Ya think they'd have stuck it out in West Mifflin or Bethel Park. You know, out in the sticks? It's an itty bit tricky getting into the lot off the highway. Be careful. I gotta say it: This IHOP beats the one in Robinson. The service was exemplary and as friendly as could be. Two workers who were on their way out greeted us and held the doors open for us. They aim to please here and seem to really, really want to make a good impression, which they did. Our server Dave was attentive, knowledgeable about the menu, and was terrific at his job overall. The entire staff seemed happy to be working there. There was a feeling that they all want this IHOP to take off. Based on our visit, it should be a flying Chinese dragon of a success. The place was way busier than the Robinson restaurant, yet no one seemed to miss a note. What did we order? Oh yeah... I went with the simple pleasure of a Ham and Egg Melt with fruit on the side (why is their fruit so damn fresh and refreshing?), a Splashberry to drink, and a Banana Crepe for dessert. What else could I say about such fare? It was all...good, good stuff and served to illustrate why IHOP is becoming so popular. I still can't get over the scope of their menu. They have shrimp? Burgers? Steak? I almost got steak and eggs, by the way. Why do I feel like I'm at Diesel when I order an IHOP Splasher. I know more than a few people that would put some spirits in 'em. Lady Kay got the Corned Beef Hash and Chocolate Chocolate Chip Pancakes and liked them both. Maybe I can coax her to write a review. Yeah, this IHOP works for me. Stop in, and request Dave if you are able. He'll take care of you.
(5)Michelle P.
I visited on Sunday morning and our meals took 35 minutes to arrive - a bit slow even for a busy day. Today, the restaurant was close to empty and our order still took 20 minutes to arrive. Plus the kitchen forgot one order of pancakes. These took an additional 15 minutes... The food is good once it arrives and the service is great. I think the problem is in the kitchen. If they can get it together this restaurant will be 5 stars.
(3)October R.
Meh. This location still has a few wrinkles to iron out. Been there twice so far the first (early in the a.m.) was friendly, fast, efficient. Our server was someone you would expect to be named Flo, she was awesome. The second time was in the afternoon and was weird. The staff seemed confused, we had 3 different servers say they would be right with us, the one we ended up with kept suggesting meat entrees after I told her im a vegetarian and knew what I wanted already. The food is what you expect from an ihop.
(3)F P.
Service was great. Everyone was happy and cheerful from the moment you get inside. The food's okay. I've never been terribly impressed by IHOP's food. I'm not a big sweets person so fancy pants pancakes, french toast and waffles doesn't impress me. But for a place that specializes in breakfast, you'd think their breakfast would have a little more oomph in it than Denny's or Eat n Park. I got the breakfast sampler. You get bacon, eggs, sausage, ham and pancakes x 2 plus hash browns. You don't get toast. You can sub the pancakes for the toast but I can't help but feel cheated subbing my pancakes for toast for my eggs. Everything was tasty, but my over medium eggs were barely over easy. And considering I had to share my toast with my friend for our eggs, the toast to dippy egg ratio was pretty messed up. Yeah, I said dippy eggs....my folks are yinzers so even a few words have sunk in to this Zonie. She got the french toast breakfast. Her eggs were like mine....supposed to be over medium but barely over easy. Everything tasted good, though. Her french toast was fluffy and sweet and we poured gobs of blueberry syrup onto it. She also got this flavored coffee that she wasn't impressed with, other than the chocolate chips and whipped cream. Flavored coffees with chocolate chips and whipped cream doesn't impress me, either. Our only real complaints were that it took over thirty minutes from when we sat down before we got our meals. We showed up at 10:30 so maybe we were at the tail end of their busy shift. The waiter was on the dining room floor the whole time so I know he wasn't in the back rolling silverware or ignoring us to do sidework. He was also super friendly and cheerful. Honestly, for the price, I'd rather get my no-name somewhere else.
(3)Jill G.
Getting into this place at 11am on a Sunday is harder than getting into Ft. Knox! Sadly, the food is not really worth the wait, but it's IHOP or Eat 'n Park, so what you gonna do? It could have been my fault. I tried their biscuits and gravy, and they were destined to disappoint. Maybe I'll stick with just eggs and hash browns next time I have to go out for breakfast. On the upside, the service was quite friendly and fast.
(3)