Burgatory
300 Mcholme Dr, Pittsburgh, PA, 15275
Burgatory Menu
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Diabetics at Whataburger
Diabetics need to be a bit cautious while dining at Whataburger. Almost every burger is rich in sodium content and it is highly recommended to keep your burger cravings in control while dining at Whataburger. However, you can always satisfy your cravings for a burger by choosing Whataburger Jr. or other non-burger items from the menu.
Foods to Avoid at Whataburger for Diabetics:
A diabetic should resist from ordering any extra meat-based burger such as Double Meat Whataburger or Triple Meat Whataburger to limit the sodium intake and calories. Most burgers except the Whataburger Jr. are high in sodium and hence should be avoided.
If you are a diabetic, you should also avoid Honey BBQ Chicken Strip Sandwich and Whataburger Patty Melt at Whataburger. Chicken Fajita Taco is also off-limits for diabetics. You must also avoid Breakfast Platter and Pancake Platter from the menu. Pancakes and Cinnamon Roll from the breakfast menu are also off-limits for diabetics.
Food Suggestions for Diabetics at Whataburger
Double Meat Whataburger Jr.®
Nutritional Facts: 420 calories, 20g (Tans. Fat 1g & Sat. Fat 6g), 700mg sodium, 37g carbs, 6g sugar, 2g fiber, 23g Protein
Jalapeno Cheddar Biscuit
Nutritional Facts: 350 calories, 22g (Tans. Fat 0g & Sat. Fat 12g), 730mg sodium, 31g carbs, 0g sugar, 2g fiber, 8g Protein
Biscuit with Bacon
Nutritional Facts: 360 calories, 22g (Tans. Fat 0g & Sat. Fat 10g), 790mg sodium, 32g carbs, 2g sugar, 1g fiber, 8g Protein
Hash Brown Sticks
Nutritional Facts: 190 calories, 11g (Tans. Fat 0g & Sat. Fat 2g), 500mg sodium, 21g carbs, 0g sugar, 2g fiber, 2g Protein
Garden Salad with Grilled Chicken
Nutritional Facts: 290 calories, 12g (Tans. Fat 0g & Sat. Fat 7g), 770mg sodium, 12g carbs, 4g sugar, 6g fiber, 34g Protein
Taquito with Sausage, No Cheese
Nutritional Facts: 380 calories, 23g (Tans. Fat 0g & Sat. Fat 8g), 480mg sodium, 28g carbs, 1g sugar, 1g fiber, 16g Protein
Apple Slices
Nutritional Facts: 30 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 0mg sodium, 7g carbs, 5g sugar, 1g fiber, 0g Protein
Visit below restaurant in Pittsburgh for healthy meals suggestion.
High Blood Pressure at Whataburger
High sodium intake can be lethal for people suffering from high blood pressure. If you're someone with high blood pressure and dining at Whataburger, then you got to be careful. Most burgers and sandwiches at Whataburger contain high sodium which can spike your blood pressure levels.
Foods to Avoid at Whataburger for High Blood Pressure
Skip the Double Meat Whataburger and Triple Meat Whataburger at the restaurant if you don't intend to shoot your blood pressure levels. Avoid all types of Bacon and Cheeseburgers at Whataburger as these items are high in sodium. You must avoid Chicken Fajita Taco at Whataburger as it is too high in sodium as well. Skip the Pancakes Platter and Pancakes from the breakfast menu to control your sodium intake. Cinnamon Roll and Grilled Cheese are also the best to avoid at Whataburger for its high sodium content.
Food Suggestions for High Blood Pressure at Whataburger
Whataburger Jr.®
Nutritional Facts: 310 calories, 11g (Tans. Fat 0g & Sat. Fat 4g), 580mg sodium, 37g carbs, 6g sugar, 2g fiber, 14g Protein
Biscuit Sandwich
Nutritional Facts: 400 calories, 24g (Tans. Fat 0g & Sat. Fat 10g), 680mg sodium, 32g carbs, 2g sugar, 1g fiber, 12g Protein
Hash Brown Sticks
Nutritional Facts: 190 calories, 11g (Tans. Fat 0g & Sat. Fat 2g), 500mg sodium, 21g carbs, 0g sugar, 2g fiber, 2g Protein
French Fries
Nutritional Facts: 420 calories, 21g (Tans. Fat 0g & Sat. Fat 3g), 260mg sodium, 52g carbs, 1g sugar, 4g fiber, 5g Protein
Hot Lemon Pie
Nutritional Facts: 320 calories, 16g (Tans. Fat 0g & Sat. Fat 5g), 230mg sodium, 41g carbs, 12g sugar, 3g fiber, 4g Protein
Apple Slices
Nutritional Facts: 30 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 0mg sodium, 7g carbs, 5g sugar, 1g fiber, 0g Protein
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High Cholesterol at Whataburger
Calorie intake is the main concern for people with high cholesterol while dining at a fast-food restaurant like Whataburger. Well, you can always try the Lighter & Smaller options from the menu to cut down your fat intake. Opting for grilled sandwich or burgers are preferred compared to double meat or triple meat cheesy burgers which contain high cholesterol.
Foods to Avoid at Whataburger for High Cholesterol
Cut down on your meat intake to control your high cholesterol. You must skip Double Meat Whataburger and Triple Meat Whataburger at all costs. You should also avoid Avocado Bacon Burger and Monterey Melt as both these burgers contain a high amount of fat. Sweat & Spicy Bacon Burger will add extra 1080 calories in your diet so skip that as well. Whatacatch Dinner may sound tempting but the famous fish sandwich is also full of calories and unhealthy fat. Lastly, avoid French Fries and Onion Rings at Whataburger if you are already ordering a burger or any other heavy meal.
Food Suggestions to Maintain Cholesterol Level at Whataburger
Whatachick'n® Sandwich
Nutritional Facts: 600 calories, 26g (Tans. Fat 0g & Sat. Fat 10g), 890mg sodium, 57g carbs, 11g sugar, 4g fiber, 33g Protein
Breakfast On A Bun®
Nutritional Facts: 350 calories, 15g (Tans. Fat 0g & Sat. Fat 6g), 910mg sodium, 34g carbs, 5g sugar, 1g fiber, 18g Protein
Egg Sandwich
Nutritional Facts: 310 calories, 12g (Tans. Fat 0g & Sat. Fat 5g), 740mg sodium, 34g carbs, 5g sugar, 1g fiber, 15g Protein
Justaburger®
Nutritional Facts: 300 calories, 11g (Tans. Fat 0g & Sat. Fat 3g), 570mg sodium, 34g carbs, 5g sugar, 1g fiber, 14g Protein
Hot Apple Pie
Nutritional Facts: 270 calories, 14g (Tans. Fat 0g & Sat. Fat 5g), 260mg sodium, 34g carbs, 7g sugar, 2g fiber, 33g Protein
Chocolate Chunk Cookie
Nutritional Facts: 230 calories, 11g (Tans. Fat 0g & Sat. Fat 6g), 180mg sodium, 31g carbs, 18g sugar, 1g fiber, 2g Protein
Double Meat Whataburger Jr.®
Nutritional Facts: 420 calories, 20g (Tans. Fat 1g & Sat. Fat 6g), 700mg sodium, 37g carbs, 6g sugar, 2g fiber, 23g Protein
Apple Slices
Nutritional Facts: 30 calories, 0g (Tans. Fat 0g & Sat. Fat 0g), 0mg sodium, 7g carbs, 5g sugar, 1g fiber, 0g Protein
Sorry, We are updating this restaurant cholesterol menu details.
Q & A on
Which states have a Whataburger?
There are more than 800 Whataburger restaurants across the USA which are open 24 * 7 serving the tastiest meal. If you want to know the nearest Whataburger, then search the restaurant in our Restaurant Listings Directory.
Is Whataburger closed on Easter and Christmas?
Though Whataburger remains open 24 hours and seven days a week, most of the branches are closed during Easter Sunday, Thanksgiving Day and Christmas Day.
What are Whataburger opening and closing time?
This is the only restaurant which proudly serves the customer 24 hours a day, seven days a week. Anyone can enjoy good food in the early morning or a late-night meal at Whataburger restaurant branch.
Does Whataburger have a vegan burger?
Yes, Whataburger have Vegan as well as Vegetarian burger option. Whataburger veggie burger and Whataburger sandwiches are popular among vegan crowds.
Sorry, No Coupons available for this restaurant.
About Whataburger
Whataburger, as the name suggests, is an American fast-food restaurant specializing in hamburgers. Unlike other famous US restaurants chains, Whataburger is a regional fast-food chain serving customers at 824 locations in the country. Most of these locations are based in Texas while a few others are spread across Florida, Oklahoma, Arizona, Alabama, New Mexico, Louisiana, etc.
Whataburger was founded by Harmon Dobson and Paul Barton in 1950. The basic idea was to offer a better burger that tastes so good that every bite makes you say, “What A Burger!” In the same year, the Whataburger trademark was granted to Harmon Dobson, one of the co-founders. The restaurant specializes in different varieties and sizes of burgers including fish sandwich.
Healthy Food Options at Whataburger
Being a fast-food restaurant, you won't find many healthy food options at Whataburger. However, citing to the fitness trends and health preferences across the United States, Whataburger has revised its menu and introduced a selection of 550 calories or less menu in 2012. You can also try other items on the menu besides the burger to grab healthy food choices at Whataburger.
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Address :
300 Mcholme Dr
Pittsburgh, PA, 15275 - Phone (412) 809-9400
- Website https://www.burgatorybar.com/
- Click To Get Directions
Opening Hours
- Mon :11:00 am - 10
Specialities
- Takes Reservations : No
Delivery : No
Take-out : Yes
Accepts Credit Cards : Yes
Good For : Dinner
Parking : Private Lot
Bike Parking : No
Good for Kids : Yes
Good for Groups : Yes
Attire : Casual
Ambience : Casual
Noise Level : Loud
Alcohol : Full Bar
Outdoor Seating : Yes
Wi-Fi : No
Has TV : Yes
Waiter Service : Yes
Drive-Thru : No
Caters : No
Categories
Burgers
Burger or Hamburger is savored as the most desired fast food meal in the United States. A hamburger is basically a sandwich prepared by stuffing ground meat patty, generally beef, between two slices of a bun cut in half. Hamburger is also famous for its seasoning. Most popular condiments used in hamburgers in the United States are mustard, mayonnaise, and ketchup. Besides ground meat patty, hamburgers are also stuffed with lettuce, onions, tomato slices, pickles, and cheese.
Hamburgers are also categorized into two types in the United States. Fast food hamburger and individual hamburgers served at restaurants are two basic types of burgers served in the United States. The individual hamburgers served at restaurants are prepared using everything including lettuce, onion, tomato, and sliced pickles as well as melted cheese on the patty or crumbled on top. American restaurants also serve veggie burgers for those who don't relish meat. Cheeseburgers are also hot favorite in the United States.
McDonalds is the most popular fast food burger restaurant serving different types of burgers in the United States. On the other hand, there are several restaurants such as Burger King are famous for serving the best hamburgers in the United States. Most burger restaurants in the United States often serve hamburgers with French fries and other condiments. If you have a liking for burgers in the United States, then you won't be disappointed. You can easily find the best burger restaurants in your city on our Restaurants Listings directory. Check the reviews and ratings of the top burger restaurants and savor yourself with the best hamburger in the city.
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Josh B.
Average, line kitchen burgers... Bland.. Cold fries..told the server the baked beans were garbage and their reply was, "no one likes them." Then proceeded to charge me. Good luck w return business
(2)Robert H.
Ridiculous wait (45 minutes) only to watch several patrons walk in to get near immediate seating. When asked, "we have no reservations or call ahead seating" per the iPad riveted hostesses. When pressed, "well you could download the NoWait app to check in." "Isn't that called a reservation or at least a call-ahead seating?" I was derisively told "no, it's an app?" In my opinion the food was at best mediocre and over-priced (10 hamburgers on the menu with average price of $11.40). We received heavy pressure from wait staff for "upgrades" ... from the chips which come along side of these $11.40 burgers (chips appeared made in house and were grease-laiden and burnt) as well as for milkshakes and appetizers. $8 milkshakes; to quote Pulp Fiction, "that better be a good shake" (in this movie, that was for a $5 shake.) I have had the good fortune to travel throughout the states to eat at the complete spectrum of eateries. Burgatory for me, does not make the cut. There will be no return visits.
(1)Josh G.
Great beer selection, But the food is complete crap. I wouldn't come back.
(2)Will K.
All I can say is WOW! I work a few minutes from Burgatory so I have been blessed with being able to come here more times than I would like to admit. I am not even kidding when I say you can close your eyes, point to the menu and be 100% satisfied with whatever you get. It's good to know they also use grass fed beef & mostly organic ingredients. If you are debating on where to eat and Burgatory is an option then look no further! I HIGHLY recommend this place!!! A+
(5)Spencer A.
Crazy good shakes and kicka$$ gourmet burgers. What's not to like...?
(4)Rick N.
Gourmet Burger places are all the rage and this place holds it's own and then some. Great options for building your own burger as well as pre-made gourmet burgers. I like to try the pre-made burgers to evaluate the chefs and I was not disappointed. I had the Meat Your Maker and it was amazing. All burgers come with free chips with other sides like fries, baked beans etc for an up charge. Good craft beer selection and great staff. The decor is also quite nice. Trendy & cool but not snooty. My only complaint... No Pretzel buns. Also they should add Poutine to the menu. I'm not Canadian but I know this place needs Poutine. Finally I had to try a milk shake I didnt go for an alcohol induced milk shake which was probably a mistake but I had the Salted Carmel Nutella shake and it was delicious. My second suggestion would be to add Malts to the Shake menu. I will certainly be back next time I'm in Pittsburgh. Loved it.
(4)Nate N.
I have heard many great reviews from this place, and maybe that was it's downfall. I arrived right at 5PM, because I heard that it could get very packed. Didn't leave until a little after 6PM, and there were still tables available on a Wednesday night. 5 is the time to be there however, as it is half off draft and specialty drinks. Beer selection was good, but not what everyone is blowing it up to be. Built my own burger with the Wagu Beef, and the waitress (although cute and kind) was not overly helpfull. I expected so much more from the beef, but it just didn't deliver. The burger ended up being underwhelming for the price, and I expected much more. I had no room for a milkshake although they looked and sounded delicious. All-in-all.... An OK burger at a higher price. Drinks were good and economical, but only because I hit it at Happy Hour. This Montana Boy was not overly impressed.
(3)Todd Y.
Best burger in Pittsburgh...super busy at lunch for those on a time limit. 8.00 milkshake is definitely something worth trying!!
(5)Lydia U.
I've been to Burgatory with large groups on several occasions and always had a good experience. Making your own burger is pretty fun and the veggie burger is great! The mixed drinks are strong, so beware if you are a lightweight like me! The milkshakes are delicious (and you can get "adult" versions that are spiked), but I never have room for one after I'm done eating. I've found that getting 1 or 2 milkshakes for a table of 4-6 tends to be more than enough for everyone. The restaurant itself has a great design- LOVE the design of the menus and the wall graphics, etc. Friendly and relatively fast service - no complaints here! Lots of parking, too.
(4)Ryan P.
The burgers here are incredible--try the Wagu beef burger, or for something different, the portabella mushroom burger or veggie burger. The corn bread with honey butter is a must have, and the salads are delicious. I especially like the marinated roasted tomatoes on the salads. Pretty much the only thing on the menu I've been disappointed with is the nachos. They were piled high with heaps of questionable "sauce" and not as good as those I've had at other restaurants. Everything else has been stellar though. They also have a great selection of draft beers which is always changing, and for those so inclined, alcoholic milk shakes. This place is popular, so be prepared to wait 45 min to an hour.
(4)Jason F.
I stopped by here this past Sunday around noon for lunch with my fiance. I have been to Burgatory before but not in a long time and never to this location. As we were walking towards the front door of the place we noticed that they have quite a nice outdoor seating area. We were seated immediately upon walking in the door but I noticed that there was only one other table free. That table also quickly filled up and by the time that we left there were many groups of people waiting for a table. The inside of the restaurant has a sleek and industrial feeling with a bar and a number of TV's near the tail end of the restaurant which is next to the outdoor seating and then the bulk up the main seating near the front with a fun flow chart on the wall. For my lunch entree I ordered the make you own burger for which they have order forms on the table which you complete using their check boxes. There are about 7 section with the first section being the meat you want, second bun, third cheese, fourth sauces, etc. I ended up choosing the hormone free beef (cooked pink) with peppercorn crust on a whole wheat bun topped with siracha remoulade, cheddar, banana peppers, poblano peppers, dill chips and romaine lettuce. Their burgers also come with a side of chips which you can upgrade to a better side for a little more money. I chose to do that with the quinoa salad. Our meals came out within a reasonable time period complete with devil pitch fork holding the hamburgers together and they looked good. My burger was cooked as ordered and I enjoyed the taste of the patty. What was disappointing with it was that the siracha remoulade had no discernible spice to it and the flavor of my cheese got lost in the myriad flavors of the burger. I can't say too much about the latter though as I did choose all of the toppings myself. The real winner of my lunch actually ended up being the quinoa salad. It consisted of red quinoa, green/red/yellow bell peppers, pineapple and surprisingly some lemon juice which added the perfect amount of acidity to make the salad really enjoyable. The bottom line for me is that I would head back here again in the future. The food was good, especially the meat for the burger and quinoa salad, and I love the number of different toppings available for the build your own burger.
(4)Jamie D.
The best milkshakes in town!!! The best veggie burger in town! Nothing compares to the fun atmosphere this restaurant provides. I live making my own creation. Everything I've tried there was always great. The seating in the main dining area can be really tight....meaning, you can look as though you are sitting WITH other diners that aren't in your group...yep, it's that close! But, other areas have more space. Try the onion rings; they are huge and delicious; especially with the kickin' ketchup. If you are a vegetarian, you MUST try phat patty's veggie burger. You won't be disappointed. The bison burger is my hubby's favorite. The fact that this place uses LOCAL produce and ingredients is always a bonus! They help support local charities and businesses! That, I appreciate.
(5)Eric L.
I've discovered the "Farmer Brown" burger. 5 stars for sure. See my review for the Robinson Burgatory for the complete review, but this burger is awesome.
(5)Zac R.
This place is great. We've been here several times and always leave pleased. I suggest making your own burger or the "meat your maker". I usually do the bison meat but the wagyu is great too. The fries with toppings are awesome. Appetizers are huge and equally good. We did find the chicken burger a bit of a let down but hey its a burger place. Our favorite milkshake is the carmel pretzel but on one or two occasions its been way too salty. We asked and they happily replaced it. The other milkshakes are great too and they can add liquor to any shake. Great beer list too (not huge but quality craft beers). One piece of advice is go early and/or with time flexibility. They'll text you ten minutes before the table is ready so we usually go back home or do some shopping/people watching at Walmart.
(5)Sherry G.
This is truly the best burger and fries I've ever had!!! It's so good that I can't even eat at other burger places any more!
(5)Kelly O.
We really enjoyed our visit here. hubby started with a Samoa (girl scout cookie) non - spiked shake. I had the salted caramel and pretzel shake spiked with chocolate vodka. His was great. Mine had a fantastic flavor, but the pretzels eventually got soggy and all clumped together on the bottom of the glass. I just didnt eat that part and iy was fine. We then ordered the Holy 'Mole which is a great guacamole and chips. The guac had a slight spice which was very tasty. Husband ordered the Buffalo Bison burger and really liked it. Great flavor and HUGE portions! I had the Morty's Steakhouse burger and it tasted like steak. Really, really, really good. We both ordered the sea salt and herb fries instead of chips and they were fantastic as well. Truly, after the chips and shakes, we took a few bites of burgers and fries then had to take the rest home for later! I think for quality burgers like tgis, it's worth the price. We will definitely go back next time we are in town.
(5)Nish K.
Burgers do not get better than those made at Burgatory!! I could eat their burgers for breakfast, lunch and dinner, and not to forget their stomach filling milkshakes. Their catch line is perfect: "Heavenly Shakes and Helluva Burger." There is usually a line to get in during lunch and dinner time (good idea to go online and check their wait times) and they do not take reservations, but once you are in, you will not complain and the food is well worth the wait. You can also drop by and leave your name with the hostess and once a seat opens up, they will text you and give you 10 mins or so to show up. I have tried the "Meat Your Maker" and the "Morty's Steakhouse." While both are great, I prefer making my own burger with just the right stuff I need. My preferences for a perfect burger: Hormone Free Beef is better than Dry Aged Wagyu (not tried any other meat here - the beef patty is soft, melt in your mouth goodness - I prefer mine cooked medium) Can't go wrong with a Brioche bun Angel Dust, Kona Crust, Kingston Jerk, Cracked Peppercorn (all taste perfect) Smoked Gouda, Horseradish Cheddar, Aged Gruyere Roasted Garlic Mayo, Truffled Shallot Aioli Bacon, Jalapenos (my favorite add-ons) The house sweet-potato fries are good, they are just an extra for me.... The Salted Nutella Crunch and the Caramel Pretzel Shakes are great (and definitely sharable unless you have a serious appetite and the capacity for a zillion calories). If you have not yet tried Burgatory, you need to ASAP.
(5)Brian G.
I got the crab cake burger and it was delicious. Kinda wish I got a real burger after seeing everyone else's. The place was extremely busy for being a weeknight and the waitresses are all dressed to impress. If you come here you have to get one of their shakes. I got the caramel pretzel shake. I was in Pittsburgh for business but it was so good that I called my wife to tell her how delicious it was. I'm a sucker for that salty-sweet combo.
(4)Robert S.
I would eat there again if in the area but I wouldn't make a trip down from Cranberry. To be honest, I was expecting to be blown away and ended up being unimpressed. Of course, I had to make out like it was wonderful, as my co-worker said Purgatory's hamburgers were better than the gourmet burger shop we have up here. But it wasn't, not by a long shot. I got the hormone free beef, which is supposed to be a mixture of 4 different cuts. The burger shop up here does that, and they are great. But this was not so much. Just not a lot of flavor. I didn't order it with any rub because I didn't see anything that appealed to me, but some salt and pepper would have been nice. The toppings were fresh, and the bun was decent. But otherwise, the meat just didn't wow me like I've had elsewhere. On the plus side, I enjoyed the beer selection, and the beans were excellent. I'd just like a big bowl of those!! But overall, not a bad hamburger, about like a Five Guys. Just not what I expected with all the hype the place has. Guess I'm going to the local gourmet burger shop for lunch today!!
(3)Justine J.
I love the truffle fries! I would get it without the Gorgonzola because it makes it really salty - or you can ask for it on the side. I love the burgers, but the only problem is that it makes the buns soggy. That's good, because that's one juicy burger, but also one soggy bun. I always get the chips, and get the burger sauce/dressing on the side so I use it a a dipping sauce! The smore's milkshake is also pretty good, and to me, I think it's meant for sharing. There's so much! And I also love the cherry coke float (in the kid's menu, hehe)
(4)Bulldog W.
I had the crab burger and it was amazing... The them is not overdone. The waitress was so spot-on - it was refreshing. Plenty of parking.
(5)Steven H.
New to town. Saw on news that they won some burger contest and we decided to give it a try. Hostess was too cool to work there...but the did have the cool text message wait list...always convenient. Waitresses was nice and helped walk us through everything. Burgers were not contest worthy...nearing bad. Over priced under-sized and under-cooked...I like a pink burger but this was half alive when we ate them. Milkshake was topping overload! All it was was chopped up pretzels with a little bit of ice cream. Not pleased. Onion rings were best part of the lunch...they were good but we were also really hungry at that point as they were apps. For 2 burgers, 2 kids grilled cheese, 2 drinks, onion rings and one shake....we spent $80. Would rather of had 5guys, right next door, which I don't like...but 5guys has a better product that doesn't force me to skip a mortgage payment. I miss Smashburger!
(1)Heather B.
The burgers were good but not good enough to wait 90 mins for. IMO go around the corner to 5 guys.
(3)Zach G.
You really want to plan ahead when you come here. Perhaps it's the location, but the wait time always seems to be an hour or more. Fortunately this is one of the few restaurants that have joined the technology revolution and they will text you when your table is available (and give you ten minutes to make it back to the restaurant.) The food here is PHENOMENAL mostly because you can create your own burger using whatever fine ingredients you like. Smoked Gouda cheese is a good choice. There seemed to be several customer service issues on our last visit: no bacon on my burger and no lemons with our water - despite asking for both. They were kind enough to try to fix things though. Definitely recommend this place but I guess patience and persistence is key if you plan on it.
(4)Liz A.
The raves about burgatory are spot on! It gets crowded fast but they have an electronic system for wait so you can look up wait time on your phone for up to date time statuses. After you get a text that your table is ready, they hold it for 10 minutes. While it is a small selection of specialty burgers, there is a comprehensive build your own burger you fill out. And there is no mixing up orders as your meal arrives with a trident and your name tag securely in it. The milkshakes are creative and delicious but very thick and sweet. A little too sweet for me. Interesting cocktails and overall good alcohol selection. Great place to catch up with some friends!
(4)Melanie Z.
This review is for takeout only, but I interacted with enough staff that I feel justified in being able to comment on the restaurant overall. I placed a pickup order via phone about 2 hours in advance to grab on my way to the airport. The hostess kindly stepped out of the restaurant main area in order to take my order (it was loud and hard to here). The PB&J milkshake is one of the most delicious flavors I've ever tried. It has all the goodness of a PB&J sandwich without the mouth stickiness of peanut butter...best thing ever! I went with one of their house burgers this time and it was flavorful, cooked perfectly, and much better than the elk burger I had had at the other Burgatory location. I'm still a bit of a skeptic about Burgatory prices, but pleasant service and delicious food make it worth revisiting.
(4)Angela A.
Originally from Pittsburgh, I flew in from my current home of Hawaii on a Saturday. Mom, Dad, and Aunt picked me and my fiance up from the airport around noon and we headed to Burgatory for a much anticipated lunch/reunion/watching of the Penn State game. Sadly, they don't have the Big 10 Network and we couldn't watch the game! Just 3 hours outside of Happy Valley and no PSU football?! Bars in Honolulu are open at 6 am to accommodate us Nittany Lions and this place doesn't have the right channel? We had one drink and left, sorry Burgatory.
(1)Brad B.
Another example of you just can't copy the original. The snobby hostess with the "come as you are" shirt is not an asset to this establishment. Maybe if you put a smile on your face and lost the entitled teeny bopper attitude you would be happy!! As far as the food. Nothing like the original. Burger was bland. Won't be returning to this location. Message to management : Hire people that want to be there and give quality service and serve quality food.
(2)Jason M.
I got a burger and skipped the shake. I just couldn't see the value in buying a shake from a place that heavily advertised that I could get my shake with alcohol. I drink, mind you, but when I think milkshake, I DON'T think drinking. That's not to say they aren't good, but it is to say that they talked me out of it. Which leads me to the theme of this place. It's obnoxious. Their "sinfully good" slogan is obnoxious. Their ugly decorations are obnoxious. The upscale feel for a BURGER JOINT is obnoxious, and the price you're paying for a BURGER is really obnoxious. That said, the burger was pretty good. It was also pretty small, and the burger plus chips (for almost $12) left me wanting to eat more. Also, not the best burger I've ever had. By no means bad, just not incredible. But let me be clear... under no circumstances was it worth what I paid for it. They give you a lot of expensive packaging and spend a lot on their obnoxious advertising, and that is what you are paying for. I'd like to think I can be smarter with my dollar. Their sides add nothing to the experience either. I had homemade chips which were pretty good, but they didn't do anything to quell my hunger. The service was lacking. I sat at the bar for over 5 minutes before someone even noticed me. After a while, I was told I had to go elsewhere to order take out (which made no sense to me). The lady who took my order was helpful and pleasant. Yet overall, I walked away feeling I had a less than desirable experience. Bottomline: You can do better. If you're in the mood for a burger, go right around the corner (LITERALLY... same strip mall and everything) and go to Five Guys. It tastes better, it's cheaper, it's a better value, and they aren't anywhere near as... you guessed it... obnoxious.
(2)Vincenzo C.
By far the best burger spot I have been to! And trust me I've tried a lot of burger places! This place has apparently got it down pact! Start off with the atmosphere - def wasn't wht I had in mind atmosphere wise.. But was def a fun and lively! They have a good amount of beer on tap! On to the burger: I created my own ...so I had the hormone free beef on their generic house bun... Romaine Lett, tomatoes chipotle style sauce and a peppercorn rub.. Cooked well! Absolutely perfect from start to finish...
(5)Sierra M.
If the situation presented itself, I would sell my first-born for a caramel pretzel shake.
(5)Katie F.
My friend and I adventured to Burgatory before we headed into the city to see a concert. We waited a bit, but they have a texting feature instead of a buzzer notifier, so you can go anywhere! -- pretty cool. After being seated, we had good service. The shake of the day was cookie dough, and I couldn't pass it up! We both made our own burgers. My friend wishes they'd give more than just the 3 choices offered for how you'd like your burger cooked. We both enjoyed our burgers, and we would come back again. I gave it a 3 because I'm not going out of my way to get there anytime soon, and I don't feel myself craving it days later.
(3)Kayla G.
Eh... I have mixed feelings on this place. I'm not exactly a fan of a big ol' burger. I like thinner patties, think Steak and Shake style (but not exactly Steak and Shake, if that makes sense). The boyfriend really wanted to go here, so I caved. The appeal for me was not having to order beef. I'm not a beef hater, like I said, I just don't care for a huge, thick burger patty. Give me a steak and I'm good to go. I was set on ordering the crab, but when we pulled up outside the smell of the grill got me. I decided to go with Elk instead. I have had elk before, many times, but never ground. I've had it smoked, steaks, that sort, but not as a burger. I went with the build your own. I should have probably ordered the crab, but I have a feeling if I did, I would have been equally disappointed. Let me jump around for a minute...here's what was good about my experience: 1. The appetizer and sauces. I ordered the onion rings. They were deliciously crispy, and I enjoyed the horseradish dip and the spicy ketchup. 2. The shake! I pay dearly (with nausea and a wicked stomach ache) if I eat too much ice cream/milk. I regret nothing. I ordered the carmel pretzel and it was really good. I couldn't finish it, but only because I know better. And...that's about it. The burger...eh...it just didn't do it for me. I liked most of the components. The blue cheese was delicious, and is probably what helped me through the half I did choke down. The field greens were fresh and crisp. The brioche was pretty good, but had an odd aftertaste. I didn't care for the onion rub, and I love onion. It tasted very...I don't know...dollar store spice rack? I could say the same about the onion relish. I love onion relish. This one was weird, and very gooey. Bummer. The elk itself was the biggest disappointment. My $12 patty was way too thick, and small. There was about 3/4" of bun all the way around the patty. I found this annoying. Rather than a big, dry, flavorless wad of meat, they could have pressed it out flatter, cooked it less time, and covered more of the bun. I think it would have tasted better. It wasn't juicy at all. And remember, I said I've had elk before. It wasn't that I just tried something new and didn't like it. It was really, really gamey, and very chewy. I just couldn't do it. Total disappointment. I totally agree with the other comment made about the waitresses being "frosty." Ours explained nothing. Didn't ask if we had questions, didn't explain the rubs, nothing. Whatever. The boyfriend got one of the bison burgers, and he liked it, and enjoyed his alcoholic shake. If we do go back, I'll probably try the crab, or maybe just stick to appetizers. For what you get, I think this place is really overpriced, and the main attraction, the burgers, severely overrated. As for atmosphere, the chairs are hard, metal, and uncomfortable, and the tables are really tiny. A water, a milkshake, and the tin, for 3 people (a friend had joined us) plus appetizer plates and burgers, and all the standard crap in the center of the table already, and we were knocking things over all over each other. It was loud, crowded, and just not that awesome. Unless the boy demands it, I probably won't come back.
(3)DJ J.
Honor Thy Burger and Thy Mother the wall proclaims! Yes, a beastly sinfully good burger. We all had Custom Creations that are devil in the making. Yes to nice atmosphere. Yes for a good shake. Yes for a delicious juicy burger. Yes to good chips. Yes we had to wait about 10 minutes for our table. Yes to a good waitress. No to kitchen hiccups...found out it was the first day and a manager came by, apologized and gave us some free home made chips. She said it should not take this long in the kitchen but it was the first day and they were working to correct the problem. Good for them to know it took to long. Yes to good chips.
(4)Jim C.
This place is amazing. Little on the pricy side and not too freindly on the coloric intake. but none the less you have to put the calorie counter and wallet watcher on hold for this. IT IS WORTH IT. so ive been here twice..ill go off the last time i was here... i ordered the bison burger. they have an array of different condomentsand toppings that you really do not see anywere else. so i kind of forget what else i got on it but it is def a burger i will never forget. it was so...how can i say this....PERFECT. staff was rock solid..even going in late on the 4th of july i kind of felt like an @hole. this place is def, on my list of go backs. AMAZING, HATS OFF BURGATORY
(5)Daniel C.
Had the buffalo burger, fries and onion rings. Burger was good, fries were mediocre, and the onion rings were very good. It was not the best burger I ever had. The place is extremely noisy , seating is crowded, and the place is very impressed with itself. They had a great selection of esoteric sodas. For the four of us, the bill was $100...2 of us did have shakes and we did get two sides. But for what they charge, it's just not worth it.
(3)Candice M.
I love burgers, and I like milkshakes.. and I want to like this place, but for some reason their burgers just don't cut it. They have lovely sides, a few uninspired burger creations and decent prices. The shakes really seem to be the star of this show.
(3)D. F.
Good, above average burger. The homemade chips left a little to be desired. The sweet potato chips were soggy and the "regular" chips were hard to the point I was worried about my dental work. Good overall. I'd go back if I'm in the area but probably wouldn't go out of my way to eat there. 3.5 stars.
(4)Kyle G.
First time here-came while visiting my brother. We checked in through a friends app before we left so once we got there we only had to wait about 10 minutes. The atmosphere was pretty cool. Our server was very helpful and had many suggestions. Their alcoholic milkshakes were decent-I had the chocolate caramel. For diner I decided to go with something a bit different and got the crab-shack burger. It was awesome! All in all we had a really good experience and would recommend.
(4)Mike P.
So many great things about this place. The food and staff are both some of the best around. They did leave my girl's burger pink, but compt her burger after fixing it. We're coming back.
(5)Jennifer D.
I love the original Burgatory location, and dream about their milkshakes, even if I still think Tessaro's has the hands down best burger in the 'Burgh. Burgatory's are definitely almost as good, and they've got tons of topping options... plus those milkshakes. My husband has never been to Burgatory before, and requested that we visit the new location for his birthday weekend; turning 30 calls for ice cream and burgers, right? We figured we'd go around 2pm on Sunday, hoping not to wait too long -- a friend tried on Friday night and gave up with a 2 hour wait time. It's good, but not THAT good, yanno? We arrived and the hostess entered our information into a tablet computer that may have been an iPad; I was hungry enough I didn't notice. She asked us if a 30-45 minute wait was OK and we said it was; she let us know we'd get a text when our table was ready. 40ish minutes and no text later, we went and asked, and she told us she'd been about to remove us from the waiting list since they'd sent a text and we hadn't replied. Ahem. We were sitting ten feet away from her, so that was a little offputting. Maybe don't rely on the vagaries of the cellular providers so much? The seating in this location was a little cramped, as well; I felt like I was sharing a table with the party next to us, which wasn't an issue at the original location. I'm picky about seating; what can I say? Luckily, our server was wonderful and made up for the rocky start. He was super efficient in getting our drinks and taking our order without making us feel rushed. We each started with a milkshake; I went for the PB&J I know and love, while the husband tried the Salted Nutella Crunch. After one sip of his, I wished I'd changed my order. It was delicious and perfectly Nutella-flavored, although could've done with a little more salt. The PB&J was amazing as usual, though; I love the blobs of jelly, personally. Both of us also opted to create our own burgers. Mine had a bison patty, brioche bun, angel dust rub, blue cheese, onion marmalade, truffled shallot aioli, and mixed greens, with dill pickles on the side. I unfortunately have to order burgers well-done these days, but that's the embryo's fault, not Burgatory's. It tasted great anyway, and the mixed greens were excellent. Basically it was the same as one of the menu burgers but with bison and onion marmalade rather than Wagyu and roasted tomatoes. Husband felt it had a "sour" taste and didn't like it, but, when pressed, was unable to identify any further reasons. The dill pickle chips, sadly, were vinegary and unremarkable, and went uneaten. He went for a beef burger, again on brioche (those buns are to die for), with BBQ rub, cheddar, ranch, and bacon. I stole a few bites and would happily have eaten his burger as well as mine, if it weren't for the fact that they're huge. There aren't descriptions of the rubs on the menu, but the servers are happy to tell you about them. I love the angel dust, personally. And I understand the herbed focaccia may be delicious, but I can't pass up the chewy-soft brioche. We both got herb and sea salt fries rather than the chips, and they were good, though not the best fries I've ever had. I'm almost positive there's rosemary involved. Portions are huge, and I ended up with half my burger to go, which is kind of suboptimal, for me -- reheated burgers are hardly ever worth eating. We also took half our milkshakes to go, since you get the entire metal mixing container. I wouldn't mind slightly smaller portions, but that may just be me. Total check for two shakes and two burgers was $41 -- pricier than some other options, which means Burgatory is a semi-special occasion kind of place for us.
(4)Jessica M.
Came here for a midweek lunch with coworkers. The place was busy but we didn't have to wait for a table. It was my first visit and I loved many aspects of the design and feel of the place. Hip, modern, cool. Love the pads where you check off what you want on the burger. Lately, I feel like I have been seeing a lot of servers trying to pull off the memorization approach, and failing. Disappointing for all involved. So why not put it in writing? Though I eat meat, I was in a healthy kind of mood and got the Phat Patti burger. While all the ingredients were tasty, the patty started falling apart nearly on first bite, getting progressively worse through the meal. I ended up eating it with a fork after it completely disintegrated. Good ingredients, but the execution could be optimized. The chips that came with the burger were delish. And, of course, those milkshakes. Again, at the tail end of a week of birthday celebrations, I couldn't imagine eating one more bite than I did, but I've heard they're great, and will stop by again to try more of the offerings.
(4)Kelly P.
Yummmmm! Very impressed how they have their act together only days after opening! Although there was a long wait, the No Wait app system is fantastic... You can check your status whenever you'd like and they'll text you when your table is ready!! Truffled Gorgonzola Pommes Frites are to die for.
(5)Zachary W.
Awesome burgers. I have never been disappointed with a burger from Burgatory. The milkshakes are amazing!
(5)Vince V.
Well, it seems one can not write a Burgatory review without writing paragraphs!! Perhaps the reviews are started during the 30-40 minute waits for a table! My review will be short as the reviews that I see here are highly consistent with my experience. As long as the wait is, the microbrew beers are outstanding and make the wait pass easily. We also ordered the portabella fries ... Outstanding batter ... Very light ... And the mushroom was tender and well- seasoned and delicious. The sliders were good and so were the lacey onion fries ... Not greasy and very satisfying. The burgers do take awhile to come but even after we were seated we finished the beer and appetizers ... This is not a painful way to pass the time while waiting! Note, they refuse, quite amusingly, to take an order for "medium well" or "medium". Your chooses, so to speak, are red, pink, or brown-well. No amount of coaxing would move them to make it to a different label. In any event, the pink is close to medium and medium well, and was juicy-moist and yet probably meets FDA cooking standards. Service is eager, bouncy and friendly at the front, bar, and table ... You'll get great service throughout your visit. We were there on a Tuesday, and as crowded as it was at 730, we were all but alone at 900 or 930.
(5)Mary S.
Tues is their vegetarian day. They have a veggie burger special and they have a vegan milkshake special. This place is consistently very good. My favorite burger place in Pittsburgh. I just wish they had a location in the East End. Bakery Sq perhaps? Someday maybe.
(5)Amy K.
It gets me when someone writes a review and all they say is "the food is crap". If you can't explain why, you really shouldn't be writing. With that said...My husband and I had a wonderful experience here. First off, I do not easily hand out five stars. This was seriously the best burger I have ever had. And yes, I have had some great burgers. My top burger spot used to be held by a pub in Vegas but this took that away. We both did the choose your own. It was fun filling out the card. There are so many neat choices, I can't wait to go back and try more. I'd love to try the crab burger, but I can't not bring myself to not get a regular burger. We both had ours cooked "red" and it was so juicy and the toppings were perfect. We also had a strawberry pretzel milkshake and it was out of this world. I still think about both the burger and the shake...Service was great, we didn't have to wait long and I love the text system that they text you when your table is ready so you can go shop nearby. Highly recommend this place.
(5)Nicole L.
The wait time wasn't bad and it was neat that they text you when their ready to seat you. I hated my seating location - felt I was mostly in the way! I got a expresso love milkshake -you could definitely taste the Patrón! I also got a bison burger, topless..the burger was slightly too pink, borderline rare...but it was good. I made my selections on the menu card so ordering was simple and quick. The server was nice and prompt! I would go back to try other shakes and burger combinations.
(4)Michael P.
Best gourmet burger in Pittsburgh. You'll pay a little extra but the options are endless and the 'menu' burgers aren't bad options even though I prefer build your own. Red velvet specialty shake is awesome but not offered everyday. Apple pancakes and bacon shake is always a good 2nd choice.
(5)Keith L.
Totally surprised at this one! Visiting with a friend from out of town and we were chilling at Panera studying when we looked over and saw "Burgatory". Great name and a Devilish cow to entice you in. We kind of felt that we had to check out since they were touted such a name. Much to our skeptical surprise we loved it. We both had Beef Burgers and they simply rocked. The fried were fresh and tasty too. I had an alcoholic milkshake and my only complaint was the size of the straw. You could park your motorhome in this thing if you wanted to! We went back the next day and I got the crab burger....not as great as the beef, but still a solid sandy. I am super critical when it comes to burgers, and I have to say their beef burgers ranked very high on my list. Rock On Devil Cow!
(4)Barbara C.
The absolute best burger I have ever eaten in my life. It was a Morton's steak house burger, perfectly cooked. It was better than any steak dinner I have eaten. We sat at the bar cause it was busy and we couldn't of been taken care of better by Pam the bartender. It's pricey but worth it. Can't wait to try a milkshake. My all time favorite restaurant in Pittsburgh.
(5)Jon J.
Bison Burger was amazing and the Smores shake was even better. Great place to eat, just be prepared to wait for a table - waited 35 minutes for a table on Sunday afternoon.
(5)Sarah F.
People seem to love this place. We went on a Tuesday night and had a minimal wait time to be seated. Parking is a little bit tough on weekends so beware! The waitstaff was nice enough. They answered our questions politely but had the tendency to disappear for long periods of time. Still, they did their job just fine and I don't really like when waiters hover. The food seemed pretty straightforward. Burgers taking up most of the menu. They give you the option to build your own so I took that route. I got a beef burger, wheat bun, chedder cheese, salt and pepper rub, garlic mayo, lettuce, onion, poblano peppers and greens. Their system for asking how you want the burger done is red, pink or done (I can't actually remember the word they used for well done, sorry). I chose pink. My burger arrived and I got American cheese instead of cheddar. Kind of disappointing right off the bat but not a deal breaker by any means. The garlic mayo was fabulous. The toppings were all fresh and crisp. The wheat bun was delicious and not too thick. The actual burger patty was a huge disappointment. My burger was charred on the outside, pink in the middle, and super dry. Maybe we were just there on an off night but if they did a better job of cooking the burger it would have been a heavenly hamburger. Everything about it was great except the actual beef. Another member of our party got her burger done to "red" and she said hers was the same way. Charred on the outside and a bit dry though red in the middle. It was kind of disappointing. I've had better burgers but really think if the actual patty had been cooked differently it really would have been a great burger I got my burger with the standard russet and sweet potato chips. There were about three sweet potato chips to the rest russet. Kind of sad since the sweet potato ones were far superior. I'm going to give this place another chance and hope for a better outcome.
(3)Catherine C.
can I just say, WOW? I have to admit they lost a star for the shakes. Maybe I'm a purist, but they were too much. Flavor was excellent, but huge chunks of pretzel/candy bar made them more of a meal than a shake. I understand the craze over them, but it just wasn't our style. Even my kids didn't like theirs. That's where the criticism ends. The burgers, oh, the burgers. We all opted for the build you own. You get a notepad and just check off what you want. Mine was pepper crusted aged waygu on whole wheat with farmhouse cheddar, applewood smoked bacon, house sauce, romaine, tomato, pickle, and avacado. It was cooked rare (yes, rare), and was MELT IN MY MOUTH GOOD. My husband had a concoction involving mushrooms, greuyre cheese, and some other stuff. It was also to die for. The kids got the hormone free beef with cheese and bacon, and my daughter got guacamole on hers as well. They both BEGGED us to go back again next time we're in the Burgh. Looks like we've got a new favorite! Oh, and the chips are amazing - we also got the herbed fries which were wonderful.
(4)Jes S.
This place probably doesn't need another review, but I have to at least add my five stars. It was the best damn burger I've ever had. The whole place is brilliant: A thorough, clever, hilarious concept carried through from the building exterior to the little red devil's pitchfork through the center of the burger. There is serious attention to detail in this place, and not just in the aesthetics, but also in the food. I could not believe that my medium-done ("pink") burger didn't bleed all the way through the bun, didn't fall apart, didn't drip cheese all over the place, didn't soak the onion straws on it... These people are paying attention not just to flavor and doneness and mouthfeel, but to how the WHOLE thing works together, how easy it is to eat, etc. I made my own burger, my friend got the "Meat Your Maker" and raved about it from beginning to end. Also the best burger he's ever had. The fries are tiny (in length) but huge on flavor. The chips, I'm pretty sure, are homemade, slightly thicker than Lay's, with good body, perfectly salted. We got a pretzel milkshake and thought it was perfectly sweet (not too much, not too little) and beautifully thick--but not so thick you couldn't get it through a straw. If it's any indication: We left there at 9 pm on a Sunday night. Burgatory was still so backed up people were waiting half an hour for a table. Four doors down, the 5 Guys was E-M-P-T-Y. And rightfully so. I can't see that place lasting another 6 months with Burgatory right next door. We drove 5 hours from Blacksburg, Virginia to visit Pittsburgh this weekend, and on the way back, we had this conversation multiple times: "Dude, we should totally take one day over the summer and drive up to Pittsburgh, eat at Burgatory, then just drive back down." "Let's do it." [1 hour later:] "They should build one of those Japanese bullet trains straight from Virginia Tech to the Burgatory in Pittsburgh. I would totally go there at least once a week." "Dude, we'll just drive up there." [1 hour later:] "I'm hungry." "Let's go back and hit the Burgatory one more time. Come on!" "Dude, I have GOT to finish my thesis. But over the summer, for sure." "What we need is a Japanese bullet train." "Totally." You get the idea. You people who live there: I envy you. You people bitching about the wait: Shut up already, you spoiled, whiny babies. Whip out your cell phones and entertain yourselves for all of 30 minutes. I WOULD DRIVE TEN HOURS JUST FOR A BURGATORY BURGER AND I WOULD BE HAPPY ABOUT IT ! ! !
(5)Kay E.
Darren almost eats himself sick here! I loved the pork belly sliders as well as the Jerk Chicken burger. The salted caramel milkshake is terrific. They make the best milkshakes ever too! I'm glad there's another one since it reduces waits. The decor is a blast as are the servers.
(5)Shawn R.
Best burger I have ever eaten!!
(5)Tom B.
Kept hearing about how great the burgers and shakes are at this place. Every time I would stop by the place was jammed, so I finally went at 3:00 in the afternoon. Yes, the burgers are top quality and prepared exactly as ordered. Sorry, but the shakes are ridiculously overpriced and really nothing special. Interior was that of a typical hamburger joint, but the restrooms are a joke. Extremely small and not real clean.
(2)Lisa P.
I've been in here twice. I don't eat meat so I got the crabby patty it was ok, nothing to rave over. My daughter just had a regular burger and that night she was sick from it. It was so greasy it must have upset her stomach. The second time I went and I got the portabella mushroom sandwich and it too was ok. Nothing great although they did give me a side salad with it instead of those kettle chips that come with the sandwiches. I can't comment on the milkshakes because I would never pay 8$ for a milkshake. Sorry... The overall atmosphere was modern and the service wasn't spectacular but it is what I expected from a burger joint. I think it is overpriced but its the trendy place to go right now.
(2)Cheryl T.
We had a fantastic dinner at Burgatory! Great and friendly staff. I had the Morty's Steakhouse burger cooked pink. It was juicy and perfectly cooked. The flavor combination of onion straws and wine sauce was amazing. We also enjoyed the caramel pretzel, s'mores, and salty Nutella crunch milk shakes. I would highly recommend Burgatory to anyone looking for a great burger!!
(5)Don A.
Flippin best burger joint I have ever been too. There natural beef has tremendous flavor that just can't be beat! I always opt for Create your own. Place is always packed which can suck sometimes but I don't blame people for always wanting to be here. All burgers come with fresh chips but I recommend the fresh cut fries with your meal, as they have a fresh herb flavor to them. Good line of draft beers as well!!
(5)Mike D.
Warm stylish decor with plenty of HD TV's to watch your favorite sports....and that's just as you walk in. The bison burger is incredible and I highly recommend you give it a go one night. Burgatory offers several selections of buns to compliment your burger, but like Chef Ramsey would say, the meat should be the hero of the dish, so I order the brioche every time. The onion rings are wonderfully battered and huge. You need two people to scarf them down. The homemade chips that come with the meal are beyond addictive. And just when you think it can get any better... Try one of their awesome milkshakes. Be hungry tho, cause if you can down the onion rings, burger, chips, AND a milkshake, you belong on Man vs Food!
(5)Lisa S.
Good burger. Great shake. Fine beer selection. I have been on the search for the best burger in the country, and although this place is good, it still falls below Schuberg's Tavern in Michigan, some drugstore in Savannah, and Dot's Back Inn in Richmond, Va. I'd come here again...good fun atmosphere.
(3)Cari B.
GREAT BURGERS doesn't even begin to do this place justice. I was able to order Wagyu beef (very similar to Kobe). They had things that I love like Aged Gruyere cheese, arugula, and a truffled shallot aioli sauce. I also had the sautéed mushrooms and they use baby portabellas instead of white mushrooms. They caramel pretzel shake is to die for!
(5)Mary W.
I have been wanting to try this place for a long time, and finally Burgatory came to Robinson. We ordered burgers at the office today for lunch. I had the aged Wyagu beef with a cracked peppercorn rub, egg, bacon, onion straws, cheese, all on a wheat bun. Homemade chips are the side. I asked for the burger to be rare and it came medium rare, but I'll let that go this time. This is one damn good burger. You won't be disappointed or hungry afterwards. Actually I may need to take a nap. We also ordered the Morty's Steakhouse burger and the Phat Patti's Veggie Burger. No one was disappointed. We will definately be ordering again and again. We ordered our food to go at lunchtime and there was a line out the door to get in.
(5)M C.
I'm torn about what rating to give. The burger was very good (and really thick, which I like). But it lacked salt, which is a negative, and the prices offended me so much I couldn't bear to give it over 3 stars. It just doesn't need to cost as much as it does. Milkshakes probably even worse of a deal than the burgers.
(3)Jeff S.
Great place with an interesting menu. We have been trying to eat here for a while and the wait has always been at least 30 minutes which pushed us down to the 5 guys next door. It is very good and there are some interesting items other than burgers. Also liked the shakes and you can ad alcohol to them
(4)Chris C.
Great service and the crab burger was great. It was the best option I could find for myself but I will say it was tasty. It still was not the best Crab I have had but overall the place is good if you are into burgers and fries.
(3)Jeanne A.
Awesome burgers and fries... The best milkshakes. I love the build your own burger. I was able to put things on my burger like horseradish cheddar cheese and sirachacha remoulade. The truffle fries are incredible! The best things ever.. I have been seriously thinking about them daily. I had the S'mores milkshake, which was super yummy. It was creamy, had the caramelized marshmallow flavor, and the hint of milk chocolate after flavor was to die for! I can't wait to go again.
(5)Heather G.
burgers are good. although for some reason we (only 2 of us) thought we needed onion rings and portabello fries for an appetizer in addition to our burgers. so we left VERY FULL. next time i know not to order as much, because the food is so good, you want to eat everything, but your stomach cannot handle it all! cannot wait to go back for the burgers... yum!
(4)Jim S.
We've eaten at the Burgatory in Aspinwall many times so I was excited to see if the new location was as good. We weren't disappointed. It had everything we have come to expect. Our service was good, the Milkshake of the Day was awesome (strawberry pound cake) and our burgers were tremendous. We took two friends whom had never been and they were very impressed.
(5)Amelie B.
I don't get it. The burgers are just ok and uninspired which is why most of you build your own, which I can do in my own kitchen frankly. I try not to refer to other businesses when I review, but burghers in harmony pa is THE best burger. Local beef and inspiration for many of his custom creations. This place serves an ok burger, same level as max and ermas or TGIF which is not my cup of tea. Milk shakes are good, good beer list. Perfect location for their business. They'll do well based on that.
(3)Alyson O.
Very good. We went on a Saturday for lunch and the place was packed. The wait was not long and service was quick. Taking advice from fellow yelpers, I wanted to try everything! I started with the caramel pretzel shake (great) and shared the Bangkok fries. They were unusual and I am glad I tried them but wouldn't order them again. My husband ordered a personalized burger which he loved and I had the crab cake. The crab cake was ok. I would go back to Burgatory but try something else -- no shake or appetizers. It was wayyyyy too much food. I ended up bringing most if it home.
(4)Harry B.
Great design a burger. Very tasty.
(4)S E.
The five stars are for the shakes , I dont eat burgers, I had the carmel pretzel and it was so good!! Big enough to share. It is a little to dark in there.
(5)Eric M.
Went there on a Monday afternoon with the wife for the first time. We were seated quickly but we aimlessly looked at the menu for about 4 or 5 minutes before our waitress stopped by. She asked if we had been there before (we hadn't) and then haphazardly explained the menu ("You can order one of the pre-designed burgers or make your own by filling out this form.") and the concept. They have all these different rubs and sauces and such. Some of them are self-explanatory but then there are others that you have no clue what is in them (such as the angel dust). Having never been there and the fact that my wife is pregnant and can't have gluten or lots of sugar/carbs (and I explained this to the waitress), we had a lot of questions. Our waitress wasn't very happy about that. As for the food, I ordered the topless bison burger with horseradish cheddar, the truffle aioli, the bayou cajun rub, pickles, onions, mixed greens and banana peppers with the quinoa salad. The wife ordered the hormone free beef burger with white american, mayo, lettuce, pickles and angel dust and the organic mixed greens (salad). The bison burger was good, between the cheese and rub it had a nice kick to it. There was so much mixed greens that it was impossible to see the burger. The quinoa salad was kind of bland, if not for the bell peppers and goat cheese. The beef burger was good, but kind of your standard burger. The wife really would have liked to have pepper jack cheese instead of the white american, but the pepper jack isn't offered. All-in-all, we felt it was an underwhelming experience, considering the price and the hoopla associated with the place. We probably won't go back again. Oh, and make sure that you pay with something other than the Discover Card, they don't accept it.
(2)Lauren S.
This is the only place I have found to have Gluten Free buns in the area, and I live in Akron, OH!!! Everytime we are visiting we have to stop to eat here. Being Gluten Free and having to eat a burger with no bun is not the same. It is a real treat to eat a hamburger with all the fixin's. I always order the make your own burger and the staff is up to date on Gluten Free do's and don'ts. Even this last time, we sat at the bar and the bartender was nice to tell me that the french fries are cross contaminated. Its very rare to have such a knowledge staff especially since it is not a full on GF place. It is a little pricey, but I'm use to paying more for GF food anyways. The only complaint I have was the burger was a little too burnt on the outside, but the burger was still cooked perfectly on the inside. Sit at the bar for quick service. The bartenders always had our glasses full and we were in and out very quickly. Can't wait to come again.
(4)James A.
Hands down the best burger in Pittsburgh in terms of all-around atmosphere, taste, variety, and inventiveness. Fries could use a litte more crispness, but its my only gripe, and thats nitpicking.
(5)Lynda D.
Long wait...overrated food....way too expensive. Tessaros is 100% better.
(1)Green G.
On the road. Nice place, good vibe. Filling burger and the gorgonzola fries are amazing. Nice selection of beers. Will return.
(4)Eric E.
Today was their 1st day open and it showed. The burger was very average and it took way too long to get. I'll give it a few weeks and then try it again. Hopefully they get the kinks out by then. Atmosphere was nice. Good luck Burgatory your going to need it with 5 guys beside you.
(3)John A.
I am sad that I just took the last bite!
(5)Nichole C.
My husband had to run some errands with several people, and we were treating them to lunch for their help. Unfortunately not one of them liked their meal or the atmosphere. My husband said his crab burger was really bland and underwhelming. He said there was supposed to siriacha sauce, which he assumed would give it a little bit of a kick, but he didn't taste any heat at all. The other three people in our party said the same thing; the food was bland, boring, forgettable, and underwhelming. Most surprisingly to me was that our party said the place was way too loud, and they didn't enjoy the atmosphere. Considering one of our party goes to rather noisy places on a regular basis and one speaks very loudly, I was shocked to hear them say the place was so unpleasantly loud to them. Overall this was not a good experience, and my husband didn't even get take out for me from Burgatory. My husband was unimpressed with his visit and won't be going back; it certainly wasn't an experience worth the approximately $60 he spent. No, we would not recommend this place to others. EDIT TO ADD RESPONSE FROM BURGATORY : Nichole, We greatly appreciate you taking the time to tell us about their experience. We're sorry to hear they were unimpressed during their visit. We believe that one of the reasons we're such a busy little joint is because we love serving great food. Obviously, we did a poor job showing them that. We share all feedback, good and bad, with the entire crew and we assure you these concerns will be discussed. Thank you again for sharing their thoughts. Sincerely, The Crew @ Burgatory
(1)Celeta S.
Good food and delicious milkshakes. I had a bison burger for the first time and loved it. I also had a burnt almond torte milkshake with alcohol. That was the best shake ever. I love their food I wasn't a fan the chips I recommend getting French fries. Went at lunch time and was able to be quickly seated. I've heard horror stories about the long wait to get in. They now have 3 locations so hopefully they will help. Robinson twp, waterworks mall and the waterfront mall.
(4)Joseph S.
Look, if you haven't been here yet and you are contemplating it...just go. From the appetizers...to the fries...to the burgers...to the shakes...hell, even the water is amazing here. But seriously, if you really want to enjoy a night out and have some delicious food, just go. **Use the No-Wait app to put your name in prior to leaving. The only thing you may be disappointed with is the wait (because it is that great.) Finally, my favorite shakes in order, if you're questioning which to get: 1) Salted Caramel Pretzel 2) Fluffer Nutter Butter 3) Coffee & Donuts 4) Choco's Taco (without alcohol) 5) Salted Nutella Crunch 6) S'mores (And S'mores is still absolutely amazing...)
(5)Bethany T.
Restaurant was dirty... Thought burgers would be a lot better. Toppings were good but the actual meat was NOT. Drinks were average. Staff was ok. Nothing special.
(1)Shelby G.
This is my favorite burger place in Pittsburgh! I've eaten here several times and it's always been top notch. I highly recommend the "Meat your Maker" burger. has a high end taste that you just don't find at other burger joints. I also like the fact that they use local, organic produce and local beef.
(5)Marshall R.
Amazing burgers and wait staff! ( would be 5 if not for their terrible service) Absolutely embarrassing and unprofessional front of house staff. Literally cannot tell time, were texting while guests were trying to talk to them. Sad
(3)Emily R.
This place is great! You can either pick from menu items or create your own burger - there are tons of topping options, and some great meat choices besides beef. Menu said they locally source as well, which makes me want to support them even more. If you love traditional burgers, fries, and shake meal but want a twist, check this place out!
(4)Is A.
Try the nachos. Great starter. So filling. Meal in itself. Ordered the Yin Yang chicken burger. It was a chicken patty (not just a dry grilled chicken breast like most places). Unexpected and delicious with the cucumber salad. Sunday lunch hour was busy but only 10-15 min wait. Not too bad. Oh - and great selection on draft (including Kentucky Bourbon).
(4)Michael H.
Cool place with really good food. We were recently in Pittsburgh, passed by this place looking for somewhere to eat and liked the name, pretty clever, so we had to check it out, and so glad we did! The place had a really cool vibe to it, the burgers we got (elk and bison) were absolutely delicious, and the "fork it" appetizer was great! They give you fortune cookies with funny messages after your meal, which in no way makes sense but that's the point, I love it. Will definitely go again next time I'm in the area.
(5)Keith M.
We had good timing on our during-superbowl visit to Burgatory in Robinson Township. The environment is loud music, upbeat modern decor, and overall a friendly environment. Multiple people greeted us, and the staff was as efficient as they were friendly. While I saw many people with kids there, both my kids complained that the music was too loud --- and it definitely bordered on being excessive. If i was out with a few buddies, it's probably fine -- but if your kids are especially sensitive.... The chicken chili with two types of peppers was spicy, and delicious. It is of the six-napkin variety and require them! The milkshakes were fantastic --- the kids loved the vanilla ones. The Choco Taco (made non-alcoholic) was awesome! Over the top great shakes! The "custom" burgers ordered using a short pencil and checkbox sheet to fill out were cooked perfectly. The herb foccacia bread was great. The added rubs and sauces though I found lacking in quantity and potency..... they could have really seasoned it better, and I would have liked it better dripping in sauces than the mere wave they gave it. The cocktails got mixed reviews.....the strawberry and basil vodka drink was great and the Sangria tasted of overly strong wine --- no other flavors were easily detected. The fruit did nothing to help the flavor, and I doubt there was Brandy, Sprite, Orange juice or anything else. Too dry to be a Sangria. The sea salt and pepper fries were fantastic. Overall, I really like Burgatory, and it delivered on exactly what I was looking for.
(5)Will H.
I wish that I could say Burgatory is overhyped and unworthy of the always-crowded status, but when it comes to the burgers and shakes, it's fully-deserved. We've only been to this location one time, but if I'm comparing this with the original location, I'd give the nod to Robinson. It's simply more open and the bigger bar gives you better odds of getting a seat, which if you've ever tried to eat at Burgatory, you know is the biggest issue. First, I have to say that the burnt almond torte milkshake is one of my favorite gluttonous treats ever. In fact, the shakes...in particular, THAT shake...has lured me to Burgatory more than the burgers. I'm particularly fond of their heavy whipped cream and the fact that there's actual burnt almond torte blended in. I personally prefer it sans-alcohol, but the adult version is good. I just think it's better without the vodka. They're special shakes are always tempting, too, but aside from the pumpkin pie, which was awesome, I can't stop ordering the burnt almond torte. As far as burgers go, I've never had a bad one at Burgatory. I've tried their regular blend, the buffalo, and the elk. All three are simply delicious, with my favorite currently being the elk, cooked medium to avoid the lean meat from becoming too tough. I've enjoyed their burgers as-is from the menu, but if you're not into things like bacon jam and caramelized onion, you can always fill out the custom burger form at the table. Frankly, the burgers themselves are actually good enough that the toppings are totally unnecessary, so I think you're safe either way. The sides are probably the most underwhelming part of the meal. They just don't standout after such good burgers and shakes. The quinoa was definitely not my favorite dish, but the fries are solid. The onion ring are good, but be warned...the appetizer is a huge order. Overall, if you're looking for a tasty burger, Burgatory is a great option. I still give my vote to Winghart's if you're just looking for a good burger, but Burgatory is a close second. If you're looking for both a great burger AND a delicious shake, Burgatory can't be beat. Regardless of your appetite, though, there's really no restaurant in Pittsburgh that's worth the wait that Burgatory tends to have after 5 PM. We've resorted to using the No Wait app to see the wait time and get our name on if it's reasonable. Enjoy!
(5)Zindan T.
First time and probably last, I would give this place one star but the waitress was nice enough. The food was bland greasy and over done. The set up was uncomfortable and dark. This place had identity crisis written all over it they sell burgers have a bar and finish with a fortune cookie? Stay away if you want to save 50 bucks
(2)Meghan M.
I just love Burgatory! Their burgers are delicious, and you have tons of toppings to choose from. Freshly made strawberry lemonade is excellent! Coleslaw is fantastic! However, you may have to wait for a very long time to be seated. Facility is neat and clean. I will be returning!
(4)Sumaya E.
DON'T GO! BAD FOOD BAD SERVICE!!!!! we ordered bison and meat ur maker wings and fries.. not worth it! i went to burgatory with my brother and it was the worse burger we ever had aside from that the waitress who was very rude and didn't have any information about the menu. My brother order his burger with no pink ( how they say medium well) and it came out raw all through. Nothing special about the fries or chips we also ordered the wings that were ok.
(1)Miriam W.
I eat very little beef, so a burger restaurant is not the first place I think of for lunch or dinner. Now I wish I had discovered Burgatory earlier, as there is so much more than beef on this menu. We stopped by on a Sunday night and found them very busy, so we nabbed the last two remaining barstools and avoided the half hour wait. According to the very helpful bar staff, this is usual for Sunday night at this location...they let us know it's their busiest night of the week, so heads up on that. The woman who waited on us was great at helping us to decipher the menu. She explained everything clearly and was quick to point our some of her favorites. I like that you can put your own meal together from the list provided...my husband took advantage of that fun feature to create his own masterpiece. I went with a regular menu burger that sounded great; the Elk Gone Wild, which is an elk burger "Diablo dusted" and topped with gouda, caramelized onion marmalade, bacon jam and tomato vinaigrette tossed arugula. I opted to get mine sans the bun and switched to a side salad for a $1.50 upgrade. This burger was delicious, with more than just a hint of spice from the Diablo dust, a nice sweetness from the caramelized onion marmalade and a little bit of smokiness from the bacon jam. I had asked for some of the tomato vinaigrette to go with my side salad, and the dressing was terrific. The side salad was also very substantial, with some pumpkin seeds, parmesan cheese and oven roasted tomatoes finishing it off. Overall a very delicious and, dare I say, nutritious meal. I was happy to discover that one can eat a healthy, well balanced meal at this restaurant...or you can go for one of their shakes and really indulge. Next time I may try a salad, or even the veggie burger, as they also sounded really good. Good food thoughtfully prepared, excellent service and, if you sit at the bar, a great place to watch a game.
(4)Kandyace W.
Wow! Wow! Wow! Coming from New Orleans I asked what is specific to Pittsburgh and all the locals pointed me in the direction of "BURGATORY!" My boyfriend and I stumbled in this usual burger place. {{SN: I can't lie we yelped it as well and we were like ok let's do it!}} Lol..ANYWHO...WE LOOOOOVE YOU BURGATORY!!!! WE LOVE THE POMMES FRITES topped with TRUFFLED GORGONZOLA (OMG I COULDN'T STOP EATING THEM!!!!) WE LOVE THE Crab Shack burger, the Meat Your Maker, the Home made Chips...and the custom burger option!!! Heaven on Earth!
(5)Stephanie H.
So I created a burger myself and loved it for me it's the best burger in town and well worth the long waiting time for a table - sometimes 2 hours! What we do, but our name on the list and go shopping in the places around it you get enough time to come back. Also it's hard but save some room for the gorgeous milkshakes, my recommendation Campfire Smores as dessert!
(5)Seth H.
I've been to this Burgatory a couple times. It's never failed me. I went there on New Year's Eve after walking out of Don Pablo's (it's the pits) and my wife and I enjoyed sitting at the bar. They have a good beer selection, although I would appreciate a few more local brews. The burgers are always good. We are vegetarians, so we really appreciate a good housemade veggie burger and they've got it. We've had the nachos too (minus the chicken chili) and they were good, but had just a few too many green peppers. All in all, it was very good and we'll be back again.
(4)Faith A.
Upon seeing that the traffic from the Airport headed back toward the city was awful, we decided to stop for an early dinner at Burgatory. We have been to the Fox Chapel location, but not here as it was always insanely packed when we would want to try it. I am so glad that we were able to come here as it made a bad experience I had at the other location way better. Because the space is bigger, I think the likelihood of getting a seat in a timely fashion is higher. The first thing I noticed here was the service was better than the last few times I have been to the other location... less of an attitude, and more friendly. It was so bad at the other location the last time, I could not help but complain. Our server here let us know it was happy hour and that apps were 1/2 off and specialty drinks were 5.00 (I thing that was what she said), and there was a discount on Craft beers too. We ordered some fries and an Almond Torte Milkshake that came out so fast. We were used to the milkshake taking forever so were very surprised by this (and my husband was very happy). I created my own burger which was good, and the hubby seemed to be a fan of his "Elk Gone Wild" burger. I cannot give it 5 Stars as I have only been here once, but I will be back and if my experience is the same I will up it to 5 because it is consistent :)
(4)Mike H.
Service was good, food was good. My only complaints are the noise level and the price. I had a $11 build your own sandwich. It was good, but I've had much better for the price. Then the check is served with a fortune cookie. I expected to find a custom burgatory type quote inside. Nope, it's a normal old fortune cookie. All draft beers are quality micros, but expect to pay $6-7 for a pint. But above all'm my biggest gripe is the noise level. We frequent a lot of "sports bars" but this is by far the loudest. The technoish music is way too loud. I had to lean into the waitress to hear her. Forget conversation over dinner.
(3)Rachel C.
My friend told me she cried after drinking a shake here. Because it was THAT good and it made her SO full! I kinda felt the same after devouring the ENTIRE boozy S'Mores shake in one sitting! Sad fact: they also give you a tin half full of the good stuff, so you're basically sucking down like 20oz of boozy ice cream deliciousness! I have to make mention of the shakes first and foremost, because they're my jam here! Don't get me wrong, I think the burgers are fantastic, and number two on my top burger list in the city, but Winghart's takes the top prize. So since the shakes are my first priority, the food is secondary. I've had the burgers at the Waterworks location and they've been fab, but I need to concentrate my massive calorie intake on the good stuff. So I got the psychedelic portobella, which is a porto sandwich on focaccia with roasted red peppers, incredible smoked gouda and this bomb garlic mayo that pulls it all together. Oh yeah, it also comes with greens:) I had it at the Waterworks location and it was a way bigger portobella, so that made me a bit sad, but it was still good. And seriously, it was secondary to the magical shake!
(4)Kyler W.
These burgers are amazing. My favorite burger is the meat your maker burger! The fries are pretty great too. We tried the Nutella milkshake and the salted caramel milk shake. five star rating! The price is the only thing that holds this place back. For two people expect to spend $50-60 at a burger joint.
(4)Brittany K.
I was meeting my sister for lunch when I was up in the Pittsburgh area. We had to decide where to go near Robinson so of course we followed fellow Yelpers and said we HAVE to try out Burgatory. Surely this is a meal that would not disappoint. Sigh. Oh my did it ever. Preface: There were three of us eating and we checked it at around 2 p.m. after the major lunch crowd and before dinner. When we entered we were greeted by the world's most depressing hostess. We laughed about this afterwards because each time she came to seat another group near us her angst was almost palpable...the subtle scent of bitterness wafted through the air with her every approach. Then, my sister and I went to use the ladies room before we went to our table. The bathrooms are so dark you almost need to use your cell phone as a night light. They were only semi-clean and one of the two soap holders was completely empty and the other barely hanging on. We made our way to their patio section which is open to the main bar. It is a nice area and if the weather permits, I suggest sitting there because not only is it covered to avoid rain, but you get an excellent view of the bar/tv's, etc without being totally indoors. We were then greeted again by one of the worst waitresses I have ever had. I could go on and on, but she consistently rushed us and made us feel as if we were imposing on her schedule (again, not during a rush time of dining). For example, one time when she came back to our table to see if we were ready to order, I told her that my sister was outside taking a business call (politely left the dining area not to disturb other customers) and she acted as if this was an imposition. Food and drink. There are only two wines that Burgatory offers. Neither of these are listed on the drink menu; rather, they are listed within the main menu. You are supposed to intuitively know this, otherwise your waitress will make you feel like a dummy. At $8 per glass they do give you a generous pour (probably 6 ounces) but they brag about how many beers they have on tap and their mixed cocktails and yet only provide a "red" and "white" wine selection. Also, I don't want to spend $4.50 for a Yeungling draft beer when I am in PA. Down in the south where it is a domestic "import", yes I would. For appetizers we ordered the onion rings and the nachos (with chicken chili on the side because I am a veg/pesc.) The onion rings are $8 for five onion rings. They were large and amply breaded but I thought they were not as crispy or worth the price tag in my opinion. At $1.30/piece I expect perfection. The nachos were a mess. They are huge and full of wonderful toppings but by the time you receive them, all but the outer chips are soggy and a mess. We left most of the plate uneaten. For dinner the hubby ordered the Meat Your Maker burger ($14). I tried one of his fries after he said they were terrible and I agreed. They were soft, no crispiness at all. He ordered it with the beef option and said that it was OK. My sister and I split the Crab Shack burger (portions, beside the onion rings, are huge). This was the saving grace of the experience. If you go there, this is the burger to get. Ample crab meat, few fillers and pan fried perfectly. However, the "chips" they serve along side were overly cooked, almost burnt. Not at all a good accompaniment. In total our bill was $109 for 3 people for three draft beers, two glasses of wine, 2 apps and 2 sandwiches including an 18% tip (after tax so really 20%, as opposed to my usual 25%...because of terrible service). That price tag is right for an excellent lunch but certainly not appropriate for our experience. In short, highly overrated and highly overpriced. Even if my expectations were elevated by its reputation, this restaurant falls dramatically short of a 5 star rating. P.s. When we went back to the restroom after dinner the soap dispensers were still empty and we did not receive a thank you from the depressed hostess. As Yelp says, "Me thinks not."
(1)Mark H.
Love the fact that I can really have a burger the way I want it! I can chose to have Bison, Elk or just a plain old fashioned beef hamburger made to the exact temperature I like. A great array of toppings starting with the rubs down to the lettuce and sauces. The home made chips added as a side are the perfect compliment. The kids love the shakes and I love the fact that they bring all the extra to refill which gives me the opportunity to taste each one (drives my kids crazy). I have never been disappointed after having a meal there and the kids enjoy the place so it is a win win!
(5)Dez W.
So I'm moving to Pittsburgh very shortly and ventured to the area to look for apartments. I decided to check out burgatory. This is the best burger that I have had in a very long time. As a yeah burger fanatic, I can honestly say this was an ass whopping of taste for around the same price. I had the beef burger on wheat with cheddar hot cheese, lettuce, onion straws, bbq sauce, the bourbon bbq rub and bread and butter pickles. Ik ik. This was the first place I had eaten from ik Pittsburgh and I'm already planning to go back. Good job burgatory.
(5)Anthony J.
WOW. So many great things rolled into one to make my trip to Burgatory one of the top dining experiences I've ever had. I'll start with the service. It was top notch. Our waiter (wish I remembered his name) was EXCELLENT and was always back checking on us, gave great recommendations, and showed that he really cared. Next, the food. I'd heard rave reviews about this place so I was excited for the chance to try. We started with the gorgonzola truffle fries.....again wow. I am not usually a big fry person, but I devoured these flavor-packed bad boys. (Also great to get them 1/2 off during happy hour!) For the burger side of things, a friend and I ordered two different things and split so I got to try the Crab Cake burger (from the menu) as well as the PB burger with Habanero jelly. LOVED them both, but I think the PB burger won. To cap it all off, the shakes are definitely worth it. I got the S'mores variety and was quite pleased. Safe to say I will definitely be back next time I'm in Pittsburgh.
(5)Shannon H.
I absolutely LOVED our waiter here. He was attentive and hilarious and really made the experience great. Came here for lunch with some friends before catching a flight out of PIT. I got the farmer brown burger (beef burger, over easy egg, maple cured ham, farmhouse cheddar) and friend got Morty's steakhouse burger (peppercorn crusted beef burger with horseradish cheddar, haystack onions & cabernet sauce - "like the greatest steak dinner you've ever had reincarnated as a burger"). Very tasty! Comes with housemade chips or fries. Mmm. All very tasty! Was also tempted to order one of their "adult" shakes but since I was catching a flight out, I didn't want to be to stuffed, since I couldn't take any leftovers home. One thing that wasn't so great.. they bring fortune cookies at the end of the meal. I love fortune cookies BUT my fortune said: today is the day you meat your maker. I get that "meat your maker" is the name of one of their signature burgers BUT I was 2.5 hours from getting on a plane across the country so I wasn't all that amused. Luckily I'm still here.
(4)Ashley T.
What an amazing burger place! Burgatory will meet all your cravings to the tee and more! The staff is excellent, the setting just right, and the food was beyond what I could have hoped for! When I arrived for dinner at 7 pm on a Friday night, it was crowded and close to an hour wait. I downloaded an app though that alerted me how many groups were in front of me and that was super helpful. The wait ended up being only 25 minutes! We were seated and waited on efficiently. There is a custom creation check-off sheet which made it super easy to get what you wanted how you wanted it. I ordered a simple barbecue chicken sandwich and it turned out amazing! I recommend ordering a milkshake to go instead of with your meal, or else you may end up uncomfortably full. At the end of my dinner, I ordered a caramel pretzel milkshake, weary how the combination of flavors would taste, and it turned out amazing. The next day, I was just craving for another caramel and pretzel shake! I was traveling out of state and the Burgatory has been on my mind since I got home. But next time I am traveling towards Pittsburgh, I am looking forward to go to this amazing burger place!
(5)Cassandra G.
First our server Caitlin was very sweet and attentive. The peanut butter and habanero jelly burger is possibly the best burger I've ever had in my life. The truffle fries with Gorgonzola are phenomenal. Awesome experience. Will definitely be back.
(5)Samantha S.
Ok, by far the best burger place I have found out here in Pittsburgh while spending more and more time here for work. Don't come here if you want to eat light. Good Lord I almost couldn't eat my meal when I got a shake first. It started to fill me right up. So, as I said, I started with the Fluffy Nutter Butter something shake- OMG , heaven in a straw... one of the best...ok actually... the best milkshake I have had in years. I started sipping its deliciousness, only to fill up quickly... so I stopped and shared with the table. Thank goodness, since I didn't want to miss what is next. Ordered some parmesan fries..... GREAT!!! I love when the fries have some of those tiny crunchy pieces. YUM. And of course, the burger. Super good, not dry, cooked just right... none of that grease ( save that for the fry basket. ) Yes, Good. Great. Just so super satisfying. Not fast food, just good food..... worth a try!!!
(5)Kate M.
I literally had a dream about the shortrib sandwich last night. I think it's called the Get Shorty or something similar, but let me tell you: it was divine. Melty, toasty, meaty goodness. It comes with au jus for dipping, and the sandwich is big enough for someone with a small appetite to take half home and enjoy later (good cold or reheated). Milkshakes are on. point. When I ate in the restaurant, I had a smores milkshake, which was excellent, and had a plain Jane chocolate when I drove home - equally delicious. I had this for the first time when I was in the area for work, and convinced myself that stopping for to-go on my way home from the same trip was a great idea. Made for a great lunch when I needed to stop for gas, and the milkshake is a great way to pamper yourself when you're in for a long haul and don't want to think about calories. When I picked up, they had an option for car-side pick up, but I went in. Nice to have the choice though.
(5)Ram K.
Wish this place has a better beer selection. Good food, not many choices for vegetarians. Have cut fries. On tap beer was expensive $8 for a local beers.
(3)Kevin M.
It's been I think easily over a year since I've been here & it was just as good as the last time. Sat in the same last spot @ the packed bar actually. The Burger I "created" was fantastic! Cooked perfect & did not need any self added bar top condiments. Probably because I loaded it up the way I wanted it! Brews were seasonal & hit the spot(s). The Deviled Egg Potato Salad could have been a bit more tangy/deviled. Service at the bar was perfect. Did not to ask have for anything except...my One complaint...TVs. Viewing choices weren't accommodating...One feed offline & CNN on the other...management tried to fix but gave up too easily, landing on a Bettis profile on Root...US Open tennis would have been great! A bit harsh to hold back a Star? Maybe. It wasn't perfect but overall it was close!
(4)Amelia D.
I don't know if I was expecting too much since so many of my friends hyped it up or what, but Burgatory left me feeling severely underwhelmed. The veggie burger was just ok, not great. The portobello steak fries were okay, but the portion was huge and pricey. If rather have half as many fir a few dollars left than lits leftover. They taste HORRIBLE heated up or cold later. A friend compared them to dolphin skin in their leftover state.. ick. The sauce for them was the best thing I tasted that evening. The biggest negative is the chairs. They're cute, but miserable to sit in. I was in pain and probably would have left if I had not been with a group of friends. They are really that bad.
(2)Paige O.
Just as amazing as all the other locations in the city!!! Changed it up a bit with having the milkshakes before we ordered lunch, great idea but wow still so filling! The Choco taco milkshake was soooo yummy and I stuck with my normal the crabshack burger. It's nice to have the consistency from each location. The only reason it didn't get 5 stars was because the bartenders didn't really seem to communicate, each time one girl would ask what we wanted to drink, do we want our check, etc. the other one would ask. Other than that it was perfect !!!
(4)Stephanie C.
Awesome food... I had an elk burger which was juicy and tasted amazing. The quinoa salad had melon, peppers, and cucumber--also wonderful. I'll go back for sure!
(5)Zarrah S.
Get the "meat your maker"! You won't regret it. Extremely delicious burger! Don't get a shake and a burger, unless you're up for a quantity challenge. Both are great, but you'll be full faster than you can say burgatory.
(5)Cristen P.
Honestly so overrated. Everyone talks my ear off about this place but the burgers aren't anything special, the milkshake i had was WAY too sweet and i seriously like my sweets. The worst thing about it was the prices; simply ridiculous. The place is way too small also. Honestly i'd rather eat at the five guys next door the burgers are better. Oops. Won't ever go back.
(2)Scott A.
When for lunch with a grouo of co workers. The service was excellent. The milkshake was unbelievable!!!! The burger was good. Not a fan of the chips/fries. Inwould go back just for the milkshake.
(4)Brandie B.
Awesome atmosphere! Really good food!! Even VEGETARIAN friendly!! My husband and I shared the coffee and donut milkshake (let's not count the calories) amazingly good! But the truffle and Gorgonzola fries... To die for!! So good, a must!! We both had the veggie burger, really good! But next time I'll get it on a different bun. I've also tried the crab cake burger and I prefer that over the veggie! Our server was great, up beat and really nice. The price is average and I think good for the quality of food. Over all a good time!
(5)Lambert P.
After being recommended this place by my friend and hearing so many good things I decided to finally visit Burgatory. I had read that there was an app called No Wait that helps you get into their computerized queue without actually being there so it would help you with not having to wait at the actual restaurant in person. They set it up as a text when your table is ready. Unfortunately I didn't get the app to work with my phone probably because my phone number is from Canada. Perhaps their system doesn't allow texts that are outside the US? This is a gourmet burger place that offers choices. There is a even a choice of shakes both alcoholic and non alcoholic. While the menu has ready made choices of burgers they do give the option to build your own creation. That to me is absolutely intriguing! When creating your own burger there is a pad of paper where the condiments are on the side along with pencils to fill in your choices. Your choices are for choice of burger (meats) from beef, chicken, bison, crab, wagyu beef, elk or veggie. You pick a bun type, dry rubs, cheese, sauces, and a very wide variety of toppings. Depending on the extras you would like there are extra charges but the variety of choices leave you with so many possibilities. Building your own burger is cool but having the quantity of choices they have to choose from makes it truly a customized experience. We had started with starter of Gorgonzola fries and they were really good. I ended up going with the bison on a brioche with bbq rub, Amish Gorgonzola, roasted garlic mayo, applewood smoked bacon, banana peppers, and arugula. My wife had ordered the aged wagyu on a baguette with kona crust rub (coffee and chocolate), horseradish cheddar, roast garlic mayo, and guacamole. If I could change something I would change the fact that the burgers come with chips. It is a mix of yellow and sweet potato chips. If the chips were say fried fresh that would be different. They seem like they are just from a bag and ready made. It would be a better experience if they came with fries that you could upgrade like what we ordered prior instead if you wanted to or just plain fries on the side. I wasn't really a fan of the chips but the burgers and fries were really good. I liked the ambiance, the drinks and the fun involved in making the choice to build our own burgers. The burgers were very good and although it's costs more than say a Five Guys this is an experience not just a place to get full. The ingredients and variety of choices to choose from are NOT something you will see at just about any other chain burger place whether upscale/gourmet or not. This place really does give you something different and judging on how busy the place is... they seem to be doing something right. I would definitely return to Burgatory. This is a Pittsburgh success as far as I am concerned. Well done!
(4)Courtney L.
Meh, I've had better burgers. It was extremely loud and slower service. I'd just as much go next door to 5 guys and get a cheaper, better burger.
(3)Austin P.
In the words of another reviewer, Burgatory is an ass whooping of a taste no matter what you get. The ability to create your own burger is awesome, with the endless possibilities of sauces and toppings. Their milkshakes are to die for, some with alcohol in them. Their staff is extremely friendly and down to earth. I love doing takeout when I don't feel like going out to wait. I recommend getting the no wait app so you don't have to wait for hours outside
(5)Casey K.
Burgatory has all the makings of a slick restaurant chain; build your own burger menu, stylized wall art (a la choose your own adventure journey chart), Buffalo Wild Wings inspired layout, and hipster artisan light bulbs. Like other burger places, heavy on the toppings and the bun is 3 sizes to big...but if you can find the meat, you'll be pleasantly surprised. We visited Burgatory on a Saturday night at 6pm and ended up waiting 2 hours (literally), and our expectations were a little high. I chose a burger off the menu while my boyfriend built his own so we could have a mix of things to try. I really wanted my meal to live up to expectations (and maybe my expectations were too high, coming from having many made-to-order burger joints to choose from in NYC). Overall the quality is very good, but it just seems like everyone is enamored by the toppings; however the overall burger just didn't do it for me.
(3)Nena U.
I have always been a fan of burgers so love burgatory for their made to order burgers and great menu. I have tasted almost every milkshake they make they are out of this world. I think they just recently changed the shape of their fries.. they are no longer those skinny - tiny fries they are the regular size. The one thing that I don't care for is the seating setup. Everyone is practically sitting on top of one another. When I go out to eat it's an experience. I do not wish to sit 2 inches away from a stranger while I am trying to have a conversation with the party I am with. The restaurant is a bit noisy for my taste and wish there were more booths and tables that aren't so close together. Other than this reason I love the food and will return - but will sit at the bar or a high top table.
(3)Judy L.
Great location near airport,but allow for extra time! Nice atmosphere, brighter than the location in Waterworks. Waiter was nice, and let me order off the kids menu since I'm preggers and mostly just pick at food. The mini cheeseburgers were cute, but very dry. Must be hard to time these with my husbands full size burger, maybe they also err on the side of well done for the kiddos...but a bit of a turn off. The fries were cooked excellently. Waited too long for a refill and didn't receive the cucumber ribbons we ordered until we asked for them. Menu didn't mention the feta cheese on these so I couldn't eat them. If my husband didn't put Bleu cheese on his, I'd had a bit of his and comment, bastard ! But, I could tell he enjoyed it. Slow service for 2:30pm with not that many people.
(3)Claudia S.
Love this place! Both at the Penguins stadium (although limited menu) this place always satisfies. Between the hard shakes (toasted almond torte) and the bison burger I don't know where to begin. I even had the quinoa Apple salad the other day and it was surprisingly delicious! Ive stopped here for a quick meal and the sliders and some Gorgonzola truffle fries are a tasty snack. The fries alone are amazing. Don't expect to get out of here without stuffing yourself. My only complaint is that the seating is kind of odd. Lots of high tops (which I don't like) and uncomfortable chairs. Sometimes the area can be quite loud with the TVs on and a bunch of people talking in the open air environment. Overall, extremely pleased with this burger joint and will continue to return!
(4)Lizzie H.
The fun part is making your own burger the way you want to. The downside of doing this is that you may end up paying more than you expect after you pile on a lot of add- ons. The onion rings are AWESOME and the spicy ketchup was delicious. Good beer selection on tap. Didn't care about milkshakes but there's a whole lot of those to choose from as well. Service is usually great.
(4)Nin A.
I don't want to say I'm a fan of this place but I did enjoy my first and only experience at Burgatory. I'm also not a big burger fanatic so I'll only give it a 3.8 (not the restaurant's fault at all). This is a really fun and cool place and I guess a MUST for burger aficionados! I can see a lot of people LOVING this place. The service was awesome. Our server was super knowledgeable about the menu and very friendly too. I made my own burger for the first time which turned out to be a decent burger so that was kinda cool. The shakes though were nothing to rave about. I mean I already had a ginormous burger + appetizers + cocktails so when you add that milkshake to the equation which I did, you bet I was in some serious pain by the end of the meal. I couldn't even walk up straight to the car. It felt like a dinner you give someone in a death row! If you're up for some gluttonous meal, the Burgatory is the perfect place for ya. The name itself says so.
(3)Chrissy L.
What a great urban take on burgers and fries! Stopped in here with my dad during our cross-country road trip. We had to wait about 45 mins for a table because it was so packed! I ordered a gluten-free burger and root beer float - my comfort foods. The burger was tasty (ordered it with no pink) and the gluten-free buns were great. I ate the sweet potato chips the day after and they were really tasty. My dad ordered a chicken salad and it was gimongous! Our waitress was really attentive and helped us out a lot. I would definitely like to come back to try the other burgers.
(4)Arpita B.
My mouth waters every time I think of these burgers. I have been here twice and have done the custom(build your own) burgers on both occasions....was not disappointed either times! The beef patty is Sooo juicy and flavorful...who needs the bun and the other condiments! Aaah burgatory...I think it's time for another visit!
(5)Amanda W.
Burgatory is my current craving. I want it ALL the TIME! I love to design my own (chicken) burger. I love the rubs. I love the toppings. I love the chips. I love the milkshakes. I want it all, and I want it now! One downside: The wait here is ridiculous, and it's like they're not even trying to get people seated. Several tables sit empty for 10-15 minutes. (We timed them.) They have this system whereby you get a page, and you have time to come claim your table so people drive all over the mall. I'm not a fan.
(4)Janna B.
This place is awesome! I highly recommend the elk burger and the coffee and donut shake is perfect to share... And comes with chunks of donuts in the shake. Don't waste the calories on the chips- nothing special with those, but come on, you came for the burgers.
(4)Omar C.
Pittsburgh has a right to brag about this place. It is THE best burger I have had, perhaps I haven't had a good burger yet, but these burgers are the epitome of burgers. I may have to break it down by the building blocks of burgers. First off you have choices with the Custom Creations that include a wide variety of styles (see the pictures for a menu.) The bread is soft and fresh, warm, toasty but not crunchy or chewy. The meat is juicy, well cooked and flavorful. The toppings and additions to the burger add a flavor and style that is unmatched. The milkshakes will bring the boys to the yard. The milkshakes are thick, oozing with flavor, and a perfect portion. Burgatory isn't just a burger joint, they serve foods that aren't typical to a burger joint; it breaks the burger barrier. The service is rather minimal since a lot of the work is done by the patron. It isn't quick but its worth the wait. The interior is nice, dark, and my best guess would be urban. They ask for your phone number so they can text you when your table is ready, it beats carrying those vibrating discs. I have heard the wait is long, but depending on when you go, I guess the wait is different. My wait was only about 10 minutes for 2 people. They have nice art on the wall and an algorithm on the wall to help make your choices. The only downside I see here would be the density of seating. I felt the seating was too crowded. I was about 1.5 feet from my neighbor. I don't think I've ever had a smile while eating, but this burger just made me so happy. It is definitely a unique place in Pittsburgh and a taste of larger cities that it needs. I will come back as soon as I can.
(5)G B.
Came for a late lunch with my wife after a long day of new car buying. Place was pretty busy. Always a good sign. Was seated immediately. Service was friendly and helpful. Waitress recommendation was actually good ( not the typical "everything's good here"). I had the steakhouse burger and the special shake called a Samoa shake with Carmel chocolate and coconut. Like the Girl Scout cookie. Both were done as I ordered and were excellent. Food was plentiful and I had trouble finishing shake and that's unusual. Glad I didn't get an appetizer. Ill be back!
(5)Nick Z.
For all the hype and everything associated with this place.....NOT impressed to say the least ...the burger sucked the fries were crap just overall everything was such a waste...I don't see why people get a hard on for this place the food BLOWS
(2)Derrick B.
Best burger joint in Pittsburgh. I highly recommend you come in and build your own burger for the best experience. The amount of options of meat alone will make your mouth water. From aged beef to Elk. Also, the baked beans are fantastic. They have a little kick to them and the serving is hearty. This place is a sure thing as far as adding to your bucket list of good eats while in Pittsburgh.
(5)Don S.
I tried the jerk chicken burger. I was expecting a chicken breast but it was ground chicken. I was really surprised how good it was! It was delicious on a whole wheat bun and grilled pineapple. So if you want to go there and not in the mood for a burger there are other options. I noticed some other people getting salads that looked good and loaded.
(4)David K.
great burgers and even better milk shakes ROUND 2 VOTING NOW WE WON ROUND 1 Pittsburgh fans can help Burgatory win best burger again this year. It's the burger brackets again that mimic march madness. We were in this last year for the first time and won best burger in the nation! We're defending champs this year and going for a repeat. There are SIX ROUNDS of voting to reduce those initial 64 to the final two brands that will compete on April 7. You must register to vote and you may vote once a day. Click on "Birds Eye View" at the top of this page and you'll see the matchups for Region 1. But make sure you visit ALL FOUR REGIONS by clicking Region 2, Region 3 and Region 4 as well. Be on your toes for Round 2 and Round 4: Each lasts just two days. It's all for fun so no trash talking out there. Good Luck. Enjoy. THE SCHEDULE ROUND BEGINS ENDS ROUND 1 12 AM, MARCH 17 7 PM, MARCH 21 ROUND 2 12 AM, MARCH 22 7 PM, MARCH 23 ROUND 3 12 AM, MARCH 24 7 PM, MARCH 28 ROUND 4 12 AM, MARCH 29 7 PM, MARCH 30 SEMI-FINALS 12 AM, MARCH 31 7 PM, APRIL 5 CHAMPIONSHIP 12 AM, APRIL 6 7 PM, APRIL 7 Vote here: burgerbusiness.com/?page ...
(5)Amelia H.
My boyfriend and I heard fabulous things about Burgatory and decided on going there for a Tuesday night date. We got there late, around 8:45, and we were seated immediately, although it was moderately busy. The craft beer selection was great, which my boyfriend really enjoyed. He was most excited about the Wagyu beef option for his burger (for those who don't know, Wagyu beef is supposedly the best kind of meat for a burger because of the high fat content and marbling, plus it is aged to perfection). He created his own burger with the Wagyu and I opted for the Farmer Brown, which featured a fried egg on an angus burger. Burgers are served with homemade chips, so no fries, which was a bummer. I didn't mind, because my burger was absolutely delicious! I'm not a huge red meat eater, but I devoured the whole thing! My boyfriend had a completely different experience... He HATED his burger. I tasted it and the meat was gross. It felt like it was sand in your mouth and it was obviously not cooked slow enough. It left an awful taste in your mouth and overpowered all of the other toppings on the sandwich. He ate maybe a third of it before calling it quits. For paying top price for the Wagyu beef, he was very disappointed, and said he would pay more money at a more expensive restaurant to have it cooked correctly. As for the other food, we had onion rings which were better than average, but the chips were just so-so. We ordered milkshakes at the end; I got the non-alcoholic PB&J, he got the Burnt Almond Torte Shake, which featured cake from Prantl's, amaretto, and vanilla vodka. He loved his, which redeemed his faith in the restaurant after his bad burger. Mine was meh... chunks of jelly in your mouth just tastes weird. I wish they would have blended fruit in instead of actual jelly. Or at least mix the peanut butter and jelly together before blending in the ice cream to make it smoother. As for service, our waitress was mediocre and seemed to forget about us a little. I understood that it was close to closing time, but that's no reason to ignore your customers. In all honesty, we most likely will not be going back.
(3)Noa N.
Stopped here on my way to the airport from downtown. 4:30pm during the week was a good time - no wait. I opted for the Standard Deluxe (beef, white american, lettuce, tomato, onion, sauce) "pink". The burger was tasty, juicy and pink as requested. The homemade chips were crunchy and good - wished I had requested ranch on the side - that would make the chips even tastier. It was happy hour and draft beer was $2.50 - they have a good selection of draft beers - I went with the Purple Haze. Service was good and if I lived here I'd definitely go back and try a shake and make your own burger- they offer a diverse selection of bread, meats, toppings. Burgatory may be better than Burger Fi.
(4)A R.
Amazing shakes and even better then amazing burgers. Ingredients are fresh and creative. What's not to love? Servers are very friendly and helpful. A million thumbs up! Ps. The almond tort milk shake is to die for!
(5)Mason F.
Love the food, love the staff, love the environment. Get your ass Here If you're considering it
(5)Steven B.
Could have been better. The shakes are good, but the burger was a disappointment for the price.
(3)Shannon M.
I loved all the options of meat that your burger could be made out of. I believe I had bison with avacados and bacon... Where else could you get something like that!! It was very good. Plan on going back again. Down fall was the wait, and if you have a child, sitting at the bar isn't always an option.
(4)Lauren C.
As a burger hater, I was less than enthusiastic to grab lunch here but majority rules. And good thing it does because I have been missing out. I tried the crab shack and paid the extra dollar fifty for fries and was pleasantly surprised! Was it a crab cake equal in caliber to Andora? Not by far but I really enjoyed my meal and I've gone back for a second visit since. On the second trip, I opted to build my own crab cake sandwich and loved it just as much as their version. Plenty of options on the menu for all food lovers.
(4)Laura F.
I had a brownie shake...AMAZING!!! there is also a caramel pretzel one. ALL are amazing!!!
(5)James M.
I realize that it's a little odd for a vegetarian to be looking for something great to eat in a place called, "Burgatory," but they did have some great revues and some even said the veggie burger was really good. My opinion, total BS! Started with $7 onion rings which consisted of ONLY 4 rings! Not bad, kind of bland..but, $7 for 4 onion rings...don't waste your money! The regular chocolate shake wasn't bad..nothing to write home about..but, ok...the veggie burger...one of the most BLAND tasting burgers I've ever had. I know that most meat eaters have no idea on how much seasoning it takes to make seeds and mushrooms taste flavorful...and Burgatory proves my point. Between my wife and I, we dropped $48 on onion rings, 2 shakes and 2 burgers..Stay away from this one my Veggie friends!
(2)Tony J.
To make a play on a Field of Dreams quote "If you build it, they will come," I would like to think of the new Burgatory as "If you build it bigger, it will still be packed." My mom and I came here at 1:45 on a Monday afternoon when most places would not see every table packed, and this place was hopping and full of people. The 10min wait gave me a chance to walk around and see the beauty and detail the owners made sure was given to the new restaurant. I love it. So, the food. It is just as delicious as the other location. The Bangkok steak fries, in my opinion, is the most delicious item on the menu. I could order one for an appetizer and one for my meal. I think they should start offering pieces of the fried mushrooms as a burger topping. My custom burger was cooked perfectly with all of the toppings that I had asked for, and it was mouthwateringly good. Is it just me, or does it get harder and harder to build a custom burger when I know whatever they serve me I am going to love. It just makes things so difficult. My mom's turkey sandwich had me questioning if I should stray away from my normal burger choice the next time I come here. It was extremely good. If you don't like burgers, I would definitely recommend Hurky's Turkey. Finally, the shake. Ohhhhh Burgatory shake how you do such terrible things to my stomach. But as the board in the restaurant says: The shakes are healthy if you don't think about it, soooooo don't think about it, and enjoy their amazing shakes. They are worth all the calories in the world. Every time that I have come to Burgatory, I have never had a bad experience. All of my friends who I have brought and family members who I have brought to Burgatory when they are in town all agree that this place is something special. Even when I have had to wait over 2 and a half hours, the management staff soothed it over by giving my family and I a free appetizer for our patience. I hope Burgatory keeps expanding their reach so I won't have to drive so far to enjoy my favorite meal, but until they do, you can bet that my last meal on this earth will be taking place in Burgatory.
(5)Nancy B.
Crab cake with shells, greasy mess of fries, and nasty beans turned a 4 star experience into just being 2. It was a Saturday... lunch... noon... 20 min wait as advertised... text message system worked as advertised... the "thank you" message after we left seemed over kill. Waitress was super fast... but when she saw we were discussing the choose your own burger pad she didn't even try to up sell us to the specials... we were half way done when a table near us sat and we heard all that we missed. Shakes were as advertised... I wish we hadn't been driving... the alcoholic selection looked like mudslide heaven! Straws are REALLY large in diameter and handled the pretzel bits of the Caramel Pretzel really well... 1 $6 shake was more than enough for 2 people... it was like starting a meal with dessert but the huge glasses of water carried us through the rest of the meal and were refilled promptly. Frites with Parmesan Peppercorn - cute small bucket with a big problem... so much parm that it sweat out a TON of grease and the bottom 1/4 of the bucket was inedible... and it wasn't like you could get a handle on any of the fries... none of them were longer than 1.5 inches...so it was a bucket of ends? Build your own burger should come with some warnings... the waitress told us that Brioche is just white bread "in case you didn't know"... um... no... it's not... but... um... yes... that's what it was... nothing eggy or sweet or any texture resembling Brioche... except the way the bun is formed. You can skip the run section... we didn't taste the sweet onion rub on either a beef or a crab burger... and skip the provolone if you like that... it was kind of chewy... no taste... the cheddar was ok Beef burger came out medium as requested... tasted great... BBQ sauce was great... baked bean side dish was straight up nasty... we couldn't decide what it was made of... and didn't care... 1 bite each... left the rest. Crab burger... mostly bread in pockets... 2 dime size pieces of shell... more or less tasteless... the garlic mayo was nice... pickle chips were good... tried to eat just the crab cake to see if we could taste anything... and I mean anything... on it's own... nope... finished it only because of the cost... and the time... and not wanting to go somewhere else on a Saturday at 2... because by then it was 2 pm... and we were ready for any place quieter! Jalapeno cornbread had lots of corn kernels and more pepper taste than heat... the honey butter was puzzling... the cornbread wasn't sweet on it's own... we felt like we missed something in the story behind the sides... not that there are any explanations of them on the menu. We don't live in the area and would not give it a second try... there are literally dozens of other options that we could have spent $40 (before tip) on 2 burgers, 1 order of fries, 2 sides, and 1 milkshake.
(2)Mandy M.
The food is always great and the service is always great! The wait always seems to be a little less than what they tell you which is great. They use a text messaging system for waiting which is awesome, especially with kids. Very kid friendly place. 5 stars all around
(5)Shao T.
Love the Burgers, hate the service. I've eaten here three times and I've been very impressed by the food, even for take out! The Truffled Gorgonzola Fries are amazing and the Bangkok Fries...The massive Portobello Mushrooms that they are...amazing! . I haven't had a bad entrée or appetizer there yet. The cocktails and service are another story. I've never seen a more cranky bunch of servers/bartenders in my life. I've tried all of their cocktails and I don't believe any of the Bartenders know how to make them; way too strong on the Alcohol with very little of the other ingredients, or it's the other way around. They also taste completely different each time: the Grape Refresher was anything but; the first serving all I could taste was Basil and Bottom Shelf Vodka. The second time, it was just a sour glass of Ginger Ale and Lemon. The Deuce's Wild Mint Lemonade was like drinking a Gin Martini with a splash of Lemon. The Bartenders are more interested in their phones and their coworkers than the customers while their attitude leaves a lot to be desired. They also know nothing about their beers and cocktails; asking what type of IPAs they have on tap shouldn't be met with a blank look and pointing at the taps and when asked for a cocktail recommendation, you hear "Uh. I don't know..." and they walk away. In the end, call in your order and if you sit at the bar, expect crappy service if you aren't a friend of the Bartender. Four stars for the food (fries have the potential to be soggy when you get them home) and no stars for the service.
(4)Donald C.
Food and bartenders are awesome! Go see Jane at the bar. She is an incredible bartender with lots of personality and knowledge about what's good to eat. Clean and fun atmosphere!
(4)Jenn S.
I downloaded yelp just to review the great experience I had at Burgatory last night. This place is amazing, from its great decor and humor. Our waiter, James, was extremely attentive while walking us through the menu and answering questions. He explained each of the craft beers and offered samples to help make the right decision. My husband loved the pineapple beer while I got a good Great Lakes. They have a nice selection of beer for a reasonable price. Our burgers came out perfect and were some of the best. We got a potluck dinner, veggie burger and a meat the maker. They are big burgers and definitely can be shared if you aren't looking for a big meal. Each one was amazing. We all shared a milkshake for dessert, the Carmel pretzel. Again, delicious. I would come back just for a shake and some fries next time. I highly recommend this place. The service is great and the food is outta this world. We will be back!
(5)Jack L.
After a couple of visits, I am totally a fan of this place. Whoever is the mastermind of this concept has got to be doing well. Where else can you have your shake cost just as much as your burger? Genius! The first visit, our family went with: Salted Nutella Crunch shake ($6) - delicious - enough for our table of 4 to split Grand-dad shake ($8) - lots of caramel and bourbon - would be good as a dessert if you have room to spare Morty's Steakhouse ($10.50) - lots of flavors going on here - everything sort of got muddled by the end. Standard Deluxe ($8.50) - my wife loved her choice of burger. Simple, to the point, delicious. The kids got chicken tenders and the hot dog ($6 each) and you get a choice between a Cherry Coke Float or a Coke Float as a dessert. On the second visit, my wife and I each got the Standard Deluxe and we skipped the shakes. The burgers were perfectly cooked and dressed - simplicity was key here! I opted for the $1.50 upcharge for fries instead of the homemade chips. This was a great choice - there were rosemary sprigs in the fries which really added some great flavor to them. On both visits, there was a substantial wait of 1 hour+. When you check in, you give them your cell number and the hostess will text you when your table is ready. If you have a smartphone, even better. Click the link on the confirmation text you receive and you can actually track your wait on your phone's web browser. When I checked in, there was a tracker showing me there were 22 parties ahead of me. Each time I refreshed, I was given a real time view of how we were moving up in the queue. This allowed our family to run some errands and accurately track how much time we had before being seated. This is a great feature. My only criticism has got to be the service. The food is worth coming back - don't get me wrong. However, both visits were a bit uneven in the service department. Drinks went unrefilled for long stretches of time and a bit of a lag waiting for our check. Our servers were courteous on both visits - just a little hard to find when I needed something.
(4)Victor D.
Great burger & great service!
(4)Mary G.
I thoroughly enjoyed my milkshake and burger. Even the potato chips were delicious, and I'm not usually a fan of those. I will definitely return.
(4)Nancy C.
Burgatory is the best gourmet burger place in Pittsburgh. My boyfriend & I have tried all of them. I really like that you can create whatever burger you want & you get a side with your meal unlike most others. Their burgers, fries & shakes are amazing. If you're going to order a shake know they really fill you up & it'll be tough to eat burgers & fries too. My family visited from OH & everyone loved it. For a party of 7, the food came really quickly & the waitress was really attentive. A must try!
(5)Bryan N.
Really good onion rings with jalapeño ketchup. Choco taco milk shake also really good.
(4)Nancy S.
Surrounding every great burger is a great bun... The tasty juicy burger was housed in a sweet brioche bun. It held up well considering the stacks of goodness layered within. A few too many onion straws for my taste but all in all it hit the spot and I am definitely going to make this a "regular" spot.
(4)Lloyd W.
I had heard locals discussing Burgatory while in town on business. So, after bumping across the location tucked away in the most confusing shopping complex ever conceived (Robinson Center area) I stopped in for a Sunday afternoon solo lunch. Like others seated ahead of me, I was warmly greeted and shown to a table (unfortunately it was one of those banquette-style jobs where you're virtually forced to learn everything you didn't want to know about the in-laws of the patron sitting next to you). If you choose not to sit at the bar chances are good you'll be dealt the same hand...but I understand maximizing seating during peak operating hours. Nevertheless, the place was clean in spite of the crowd. The server (Alec) did a good job of breaking down the menu, pointing out house specialties, options and the Custom Creation "worksheet." If you're an at home burger-meister, plan on spending 10 minutes or more determining which "standard" or Custom Creation is for you. I went with a customized, but relatively straightforward Kona crusted, hormone-free burger with sautéed mushrooms, pickle and horseradish cream sauce. As I'm trying to watch my ever-growing profile I passed on a bun but was considering both the herbed focaccia and brioche versions. My order arrived on a timely basis and was attractively served. If you're looking for dripping grease (as we all have at one time or another) you'll be happier at the 5 Guys located a couple doors down. The meat was fresh and the sea salt and herb fries were hot and ideally crispy. My server stopped back to check on me on a timely basis and handled his section of tables easily. By the way, all staff was very friendly and appeared to be well trained. In spite of the business levels there was no sign of the panic we've all seen elsewhere. Regrettably, I passed on a milk shake "to go" (remember the growing profile?) but will definitely give it a shot when I'm less disciplined. Anyway, I was surprised to leave the restaurant with a tab of around $15...which is a true value for a well served, tasty burger of my own concoction. Give Burgatory a try. And, if you see me order a milk shake to go, give me a break, ok?
(4)Terry D.
I have to say the food is good. As reported by nearly everyone the shakes are great. I had a strawberry shake and they are so rich, and in spite of the fact I don't tolerate sugar and fats well anymore I downed it. It tasted great both directions. My reason for three stars isn't the food. The wait is long and the price to value ratio is pretty high. It is after all a hamburger. If you are prepared to drop 20-25 per person for a burger, go for it.
(3)Mel R.
Awesome shakes and great burgers. I just created the "Melody" cookie sundae shake. Order it!
(5)Jarrett Y.
The Choco Loco shake was amazing. I ordered the bison burger that was on their menu. I opted to not build my own the first go around. It was basically an ordinary burger. I was a little underwhelmed as the atmosphere when walking in gave me the perception that this place was in another league compared to other burger joints. I saw a few comments about the fries being amazing but I found them a bit plain. My gf bought the steak burger. She said the burger was good but there was way to many onion straws that overwhelmed and drew attention away from the actual burger. Server was Kristy. She was great. Had an awesome smile and was patient with us. We will come again.
(3)Zack R.
My wife and I went in around 9:45 pm on Friday night, only to find that it was going to be at least an hour before we got a table. We were a bit too tired to wait that long, so we came back the next night around 6. After about a 70 minute wait at the bar (at which we luckily got seats right away), we were sat. Our server, Seena, was very helpful as it was our first time there. The menu was full of some great sounding burgers, but we both decided to build our own using their cool little checklist system. I went with the wagyu beef, crusted in peppercorns, with spicy ketchup, red onion, and dill served on the standard brioche. I wanted to keep it pretty simple for my first time. I also upgraded to the fries. Glad I did, they were fresh cut, and fried perfectly. The burger was great, although I think I accidentally ordered it well done. Definitely order it medium or rare. Even so, it was still pretty juicy. The bun was soft but stable. It didn't break or mush up under the pressure. I washed it all down with a chocolate shake. Possibly one of the best shakes I've had, although there was a bit too much whipped cream. Over all, it was a pretty great burger and dining experience. The service at the bar was so-so, but that's Pittsburgh for you.
(4)Matt K.
CROWDED! Plan for a long wait if you're coming during a traditional dinner time (especially on weekends). I presume this will ease up over time as the place is still new to the area. There is no call ahead option nor will they take reservations, but they will take your cell # when you arrive and text you when your table is ready. There are a few shops in the same strip (like Game Stop), so maybe you can go next door and play some sample games to kill some time. The build your own burger is becoming more popular, and I think Burgatory does it just about as well as any I've seen. There are options for thousands of different burger combinations. Our waitress offered a few suggestions to help me finish off my creation. I love that they give you a notepad with the checklist to make your picks. I've been places where you just had to rattle off your selections to the server and that is difficult when you're getting crafty. I had my burger on a baguette, which was not as crispy as a traditional baguette, but it'd be pretty hard to eat a burger off something like that. I was pleased with the bread choice though because it didn't get soggy under the weight of all the extras and sauces I had selected. The milkshakes are really good, and I think they do a good job with their fries, too. The milkshakes are big, too. You get almost two full glasses since they give you the steel mix cup, too. One of these burgers and a milkshake will fill you up, so consider sharing or pacing yourself! Oh, and any of the "adult" milkshakes can be made without booze or you can add booze to a regular shake.
(4)Alex P.
An unusual spin on a burger joint. Elk burger was the highlight for me. Shakes are out of this world.
(4)Nittany A.
Wish I could give it No Stars.... 1 1/2 hour wait to 1:45. For a cheeseburger? REALLY????? Hostesses were rude and no help. You have to download an app to make a reservation, even though they dont take reservations. Then when your app says its ready they dont have a table ready for another 10-25 minutes. Went to get a milkshake instead of eating at this point and the "to go" guy was clueless about translating the menu or how to run the register. All Burgatory is a yuppie burger joint for people with nothing but time, money and patience to burn. We just went somewhere else to eat and made our own milkshakes at home because the futility of trying to get something to eat here was too much to bear. Staff is totally incompetent and has no clue or even a desire to help without an attitude problem. SAVE YOURSELF !!!! EAT SOMEWHERE ELSE!!!! Its only burgers, fries and wings... There is no amount of marketing on this planet to make their burgers and shakes that good... OBTW I saw no management making sure to keep this place humming.... TOTAL FAIL!!!
(1)Michael B.
I was traveling with my family on business and we stopped at this place before leaving town. All I have to say is wow, the burgers were cooked to perfection, our appetizer of chicken wings were cooked perfectly nice and crispy without being dried out. The music was a bit loud making it difficult to talk without feeling like I was shouting. The decor and over all feel of the restaurant was lively and up beat.
(4)Amanda P.
I think I just had the best burger of my life. I did the make your own. I stuck with classic burger ingredients. The patty was juicy flavorful and amazing. The fries were out of this world. I feel like I'm just repeating what everyone else has already said. So one last thing, just go you must try!!!!
(5)Emma D.
Need better description for their shakes. I was thinking I'd get a vanilla ice cream shake and what I got was a vanilla soda shake. I was quite disappointed and it was an expensive shake. The server asked how I wanted the meat and I specifically said NO PINK. I was given a pink burger. They had to take back the food and the whole lunch experience was shot down. My husband ate his food while I kept waiting for mine. The sweet potato chips lack the sweet potato flavor because they are soaking in oil. My husband got fries (regular) and they weren't so great.
(2)Ashley D.
Decor was pretty fun and went well with the theme. They offered wagyu beef for hamburgers among other things. The wagyu was awesome and cooked perfect. I didn't care for the chips or baked beans. Server was nice but not too knowledgeable with the alcohol list. Over all it was a fun, tasty experience :)
(4)Kate R.
Holy crap. Burgatory is amazing. The boyfriend and I flew up to Pittsburgh on a whim for the Steelers playoff game. We passed a Burgatory billboard and liked the name. After getting to the hotel, showering off the airport/airplane funk, we headed right over. We got there about 20 minutes before close, and felt bad about getting there so late, but everyone was really great about it. Our waitress explained everything to us: you can order a burger on the menu, or create your own. We decided to create our own and used the pad and pencils on the table. I built a regular beef burger with mushrooms, fried onions, and cheese (also, with two types of pickles on the side). Bf did a buffalo burger with mushrooms, cheese, and other various toppings. The burgers come with chips, but I subbed fries with mine. I also decided to try a side of their baked beans. Man on man that food is DELICIOUS. My burger was definitely cooked to "medium" like I'd asked, and bf's was appropriately rare (I say ew, he says yum). The fries were good, but the burger was the star of the show. I tried one of the chips and those were really good too. The beans had a good flavor, but were too spicy for my wimpy wimpy mouth. I love the plastic pitchfork picks in the burgers. Not gonna lie: I kept mine. It's awesome. Since we got to Burgatory so late, by the time we finished inhaling our amazing burgers, it was after close. We asked our server if shakes were at all possible? We didn't want anyone to have to re-clean anything on our account. She assured us that we were good to go. I was really intrigued by the Coffee and Donuts shake, but wasn't feeling adventurous enough to actually get the donuts in it. They were happy to leave them out for me, giving me an amazing chocolate-coffee shake. AMAZING HOLY CRAP. I'm drooling just thinking about it. There were small bits of coffee beans inside the shake and the shake was so thick. Oh my god. It was a PERFECT milkshake. Boyfriend got a caramel shake (normally it's caramel-pretzel, but he wasn't feeling the pretzel; again, they were happy to oblige) and he was really impressed. So thick, so creamy, so delicious. The shake was so good, we came back the next day just to get a milkshake to go. It was just as excellent on the second time around. Oh man. It would be weird to fly from Texas to Pittsburgh for a hamburger and milkshake, right? Because I totally would...
(5)Emily A.
I love their milkshakes!! I have been here only a handful of times, but I never really had a bad experience. The burgers are good and the bread seems to always be fresh. You get a wide range of variety when it comes to the "build your own burger". You get chips with your meals, so if you're a fry person heed my warning! Portions are also reasonable, but in my opinion this place is overpriced. It seems to be good quality though, so that's probably why. Milkshakes can run around $6-$9 depending if you get alcohol or not. Still good food though definitely give it a try!
(4)Sean P.
Decent place for a beer and custom topping burger. They have great shakes as well. If you go during the summer, they have patio seating. I always get the hormone free beef with a wheat bun and throw and egg on it. Every so often I throw some bacon on it as well. Chips come with it any custom burger, but they have other sides as well, for a slight up charge. Their shakes are awesome, if you bring the kids have them split one. Just make sure you don't order them a hard shake!
(3)Gabe R.
WOAH!!! This is man food. Feminist stop reading. This review will be a sexist, meat infested, beer soaked debauchery. The things my body had to go through after my meal here are too perverse to write for fear of women and children reading this review but oooooh so worth it. We got here around 6:30 on a Sunday night and were told we had a 30 minute wait so to the bar we went. My slightly large buddy looked at the menu and said "Gents, I think we need to slow play this meal". I didn't understand at the time but I always take a fat man's advice when dining. When we got to the table we ordered the beer battered onion rings and "Just Fork It" to split amongst us 3 to start. The onion rings are 5 large onion rings that come with a spicy ketchup and a sauce very much like the sauce from the Blooming Onion at Outback. These were really good despite usually only liking the very thin onion rings. The 'Just Fork It' is a bunch of french fries topped with pot roast, gravy and cheese curds. It's like a Gluttapoolza of flavors that only a man could appreciate. Women should wear a perfume of this stuff. After we ate this we sipped our beers and waited for 30-40 before ordering our burgers. I ordered a Morty's Steakhouse burger. It's a peppercorn crusted beef patty with horseradish cheddar cheese, onion strings(enough for a seperate side dish), and a Cabernet sauce. SOOOOOOOO good and huge! This comes with heated chips but for 1.50 more you can get a different side dish. I got the pork belly smoked baked beans. The name was better than the actual flavor but it's just a side dish. Why worry about Sideshow Bob when you have Krusty the Klown in front of you!?!?.....wait what? Nevermind, moving right a long. The burger is the star of the meal and the Morty's Burger is as good as any I can remember. At this point I was damn near in a food coma while the Apps, and burger were having an MMA fight inside the caged octagon that is my belly. BUT, alas we were not done. We had to have one of their milkshakes. I got the Nutella Crunch shake. I remember it having what seemed like an entrie Nestle Crunch bar in there. Such decadence. I blacked out after that and remember nothing more.
(5)Chuck W.
We have been to other Burgatory restaurants and really enjoyed our burgers. Here we were asked how we wanted our burgers cooked. I think it was rare, some pink, or no pink. We asked for some pink similar to what we did in Red Robin and other places who usually ask do you want it done based on the rare, medium, well done standards. We all asked for some pink, but all our burgers came out cold raw in the middle. Not good. They were happy to redo but this was just a turnoff. Trying to keep up with the backlog of people waiting, my suspicion is they were cooked too fast, too high a heat, crisp on the outside, raw on the inside. The remade burgers were just as good as you could hope for. Just wish it would have been done on one take and not two. Will not fear returning and will do so, if not here then at another location.
(3)Justin H.
Good environment, and good, quick service. We were knew to the restaurant, so the server did a good job explaining the menu. I got the farmhouse burger and it was tasty...good to know that "pink" in the burger, really is pink, not so much medium. The chips are fantastic!
(4)Shannon W.
My first trip to Burgatory has definitely left me wanting to return, and soon! The service was great, the atmosphere is busy and upbeat, and the menu selections are fantastic. Plenty of options for any type of burger you can think of. They have a menu of prepared burgers or you can build your own monster. I chose the Buffalo Bison burger, and it was absolutely delicious. The meat had great flavor, the buffalo gave it a nice little kick while a little ranch cooled it back down, the veggie toppings were fresh, and the sweet potato chips were a great side. Interested in trying out the Elk burger next time!
(5)Amin A.
A fancy burger place that does not really match the price tag. Went here with my girlfriend for a burger, they have some exotic ass burgers with crazy meats like buffalo and elk... So the waiter askew my gf how she want the meat done, yet forgets to ask me and gives me a medium cooked burger. Tasted alright but somewhat undercooked... I did like the jalepeño jelly as a sauce and the fries but how can you mess that up. Bottom line 5 guys makes a way better burger and is virtually half the price twice the taste and the same heart attack...
(3)Tim G.
The burgers are amazing. Shakes are even better... i would eat here everyday. The reason it gets 4 stars is that the menu is missing sides. Yeah they have homemade chips, rosemary fries, jalapeño corn bread, and baked beans but... after a dozen meals... the chips are too bland and hard, fries are over the top and steal the show from the burger (sometimes so soggy and saturated they are inedible), cornbread is good but you better like jalapeños, beans are trying too hard. I just want a starchy filler. Beer batter fries, less grandiose onion rings... just something to send me home stuffed and not regretting eating that... other thing that came with the burger.
(4)BJ B.
So I've been having a craving for a milkshake and I was referred to try out this restaurant. The food was phenomenal. I like the ability to create my own burger and the variety of milkshakes. This star rating is more about the setup. I don't like how close the tables are and that customers who are waiting are hovering over you while you're trying to eat. There's no real sense of comfort. I felt claustrophobic. I will say the service was great. The bartenders, waiters, and hosts were cordial. The atmosphere is welcoming, but the seating arrangements should be looked at.
(3)Money B.
I heard the burgers here were fantastic... they aren't. My burger was ok, and burnt on the outside, the chain burgers were better. I had some fried chips that were nothing great. My milk shake was really good and the environment is very HIP.
(3)Morgan D.
Color me impressed! They have a beautiful space at the Pointe in North Fayette/Robinson. Hip decor, as usual. For a first day, the restaurant was busy, but we were seated right away. Our server was amazing--friendly, knew the menu, had recommendations, fixed our one small problem promptly and with an apology, and checked up on us just often enough. We started with the bourbon bbq wings. They were tasty, although needed a bit of salt or spice or something. But I'm not complaining. Then I got my burger, a build your own which was definitely up to Burgatory standards. I was worried about consistency over several locations but this was spot on. The happy hour specials are great -- half off drafts, half off apps, and discounted specialty cocktails. Great job on the new location...we'll definitely be back!
(5)Amy P.
Great burgers! I love that you can customize your order (fill out a sheet with all specifications, bread, meat, toppings etc. . ). Great concept! They also have suggestions of combinations as well. I ordered my burger medium rare and it was perfectly cooked--many places do not know how to cook a good medium rare burger but Burgatory gets an A+ They have great (but HUGE) milkshakes too!
(5)Doug C.
Today was truly awful. I spoke to the bartender about temperatures. Based on her information I ordered a naked burger , not pink. She assured me the burger would not be charred or burned. The burger came fully burned. I know the bar tendered didn't cook it but since we did have a conversation specifically noting that the burger would not be burned, she should have checked. She offered to bring another but I respectfully declined. Seriously how hard is it to cook a burger medium or medium well?
(1)Patrick P.
Great for a lunch meeting (if you arrive before 11:30). I have been to the location over in Fox Chapel. This location rocked as well. I decided to create a burger. The burger was a little overcooked (I requested pink). The fried egg and bacon were tasty and made up for the slight ding. I always recommend the milkshakes. I have to avoid them at all costs unless elastic jeans come in to style. If you go to any Burgatory please be prepared for a wait. Service - Great - Our order was taken right away and we did not have to wait long for our food. Cost - More expensive than Five Guys (which is almost next door - a good backup burger place if you cannot wait) Atmosphere - Very similar to their Waterworks vacation. It can get noisy at times. I will be back - Enjoy!
(4)Liz K.
Burgatory has taken Pittsburgh by storm. I've eaten at a few of the locations now, but I prefer the staff at Robinson. The service is always good, the menu is diverse. I recommend the Portobello fries and always the cocktail menu.
(4)Sarah K.
Alcohol in my milk shake? YES PLEASE!! Quite delicious. Everything has been said. The burgers are juicy and large. There. That's something.
(4)Craig S.
Yelp helps again! I was here last week and got a little ambitious as I ordered a burger with fries and a shake! This was the only thing wrong as the meal defeated me. Now onto the rest of the story. The burger was a make your own buffalo burger and it was excellent and cooked perfectly for medium rare. My waitress helped create the perfect combination of items for the burger and my fries were nice and crispy. Lastly the nutella crisp shake was excellent! It's slightly price but excellent all the same.
(4)Cindy L.
Nice atmosphere. Great service. Nice concept. Love all the options for burgers/crab cake/chicken.
(4)Ronnie M.
Grabbed lunch before heading into work the other day. Sat at the bar and was immediately attended to. Told about the Happy hour and drink specials. Because it was before work I stuck to a sprite which always stayed full. The beer selection was enough to make me come back. I had the wings on the half off happy hour. Amazing. And the bison burger. Out of this world. Staff was awesome. Environment was cool. Food was amazing. Will definitely be coming back!
(5)Kristal M.
First time here and what can I say, the food is awesome and so was our waitress. The shakes are the bomb, especially with a shot of alcohol in them. Service was quick once we decided on what we wanted. The waitress was extremely helpful as I had two different choices picked out and asked her which one of the two she would recommend. We'll be back again and soon. My son's birthday is coming up and this is his choice of where he wants to go to eat.
(4)Joe D.
Like its older brother out off of rt. 28, this burger joint boasts a charged energy feel inside, off the chart high end burgers, a great beer selection and adult milk shakes. You can build your own burger with lots of imaginative toppings, cheeses, buns and breads, rubs, sauces, and if you're not feeling the hormone free beef, try the free range chicken, bison, lump crab, or go vegan with a grilled portobello or black bean veggie patty. I had the grilled portobello on a whole wheat bun, grilled problano peppers, fresh spinach, arugula, and micro greens. My rub was Cajun, and I topped it off with a truffle aioli. I thank the Burger Gods from above that the Robinson store opened because now I don't have to travel the god forsaking route 28 to go to the store near Fox Chapel. Burgatory can stand up to those burger joints you see on TV across the nation, no gimmicks here, none of that 25 pound burger challenge, just honest to goodness ingredients at a great price.
(4)Stephanie F.
I was so excited to finally try here. I was let down. I ordered My hormone free burger with no pink and it was super dry. And the grease, oh God, the grease. The fries and portobello mushrooms were laden in it. They nailed the shake, though. Nailed it.
(3)Elizabeth B.
I have dined at the Burgatory location in the Waterworks plaza multiple times but have only eaten here once. I came with a large group (10-12, I think?) on a Wednesday evening, and the staff did a good job of getting us all seated within 30-45 minutes, even though some of the group was running late. My husband, a friend, and I shared the Truffled Gorgonzola Pommes Frites. I had only been able to steal a few of these fries in the past, so I absolutely stuffed my face with them when I had a larger supply! By the time my Morty's Steakhouse burger arrived, I was almost completely full. Though I know it's one of Burgatory's most popular burgers, I did not really enjoy it.... However, I had just eaten about 2 lbs of gorgonzola-covered fries, so that may be why. For my milkshake, I ordered my go-to -- Salted Nutella Crunch with Chocolate Vodka. As always, it was absolutely delicious. The most impressive part about my experience was the service. The waitress was initially intimidating with a short, "aggressive" haircut and covered with tattoos. Looking at her, I thought she would be one of those people you would timidly ask for a refill of water, hoping she wouldn't bite your head off. However, her personality couldn't be any more different than her look. She was one of the best waitresses that I've ever had. We had three small children in our large party, and she catered to their needs exceptionally well. She delivered their meals early, just so they wouldn't be hungry. Their mom would normally order a milkshake and split it herself. However, she brought their milkshakes in little plastic cups, each one decorated on top. I could go on and on. She just made the experience very comfortable for the parents of these children. I hope when I come back that she is my waitress again! If I could remember her name, I would give her credit in this review. She made our dining experience truly 5 stars.
(5)Janel C.
I know there's always a debate as to which burger is the best in town...my pick, Burgatory! Juicy, flavorful, and cooked perfectly! It's not the closest to me, but it's definitely worth the drive to go to Burgatory. The setup is well done too! Sometimes there can be a line, but their wait list system allows you to leave a number and shop while you wait! And when it's time to order, they have an order sheet that allows you to select and document whatever your heart desires! There's also a decent happy hour selection, but really, I'm there for the burger!
(5)Matt N.
I love this place. I come here every time I come to Pittsburg. Great burgers and if you won't get here often, make sure you get a milkshake! If it were just a tad less pricey, I'd give it 5 stars. But the meals are great!
(4)Darren W.
Kay wanted to shop at the Robinson Mart o' Walls but insisted on eating first. Once I remembered that a new Burgatory location had opened in the area, I couldn't think of anywhere else to eat. Strip mall ahoy! Thinking it was a conscious decision for the both of us. I was not at all cognizant that we were placed into this position by...The Adversary. Figurines of Kay and I lay before Him on a vast chessboard. Still longing to wreck my future through his demonic machinations, The Adversary recalls previous encounters whilst watching us through a crystal ball... yelp.com/biz/delucas-res… yelp.com/biz/burgatory-p… yelp.com/biz/burgatory-p… As fate would have it, we arrived minutes before the Sunday lunchtime rush, narrowly avoiding a long wait by snagging the last table available at the moment, one built...for two. Fate: She is crafty. Industrial decor similar to that of the Fox Chapel location threatened to mesmerize us. Slogans, Venn diagrams (pentagrams?), and maps to Hell distracted us from the mission upon us. I looked to the ceiling and saw His visage, His...grinning visage for a split second. For the next several moments by body was under his control, and I could hear His voice in my ears, echoing, tormenting... Our lovely server Sarah B.(Hello!) came to take our order. As if guided by unseen hands, on the notepad provided, I automatically checked off the components of a burger that would threaten to swallow my soul...whole! "Let's see Mr. Steel? Is it? Heh heh. You'll be having the Dry Aged Wagyu Beef on a baguette bun as you did for our virgin clash with coleslaw, bread-n-butter pickles, guacamole, onion straws, fried egg, aged gruyere this trick as well as grilled pineapple, and...oh, why not? Bacon. With fries of course. Let's not forget the Memphis rub and Truffled Shallot Aioli." "Too easy, devil," I spat back. "Oh, let's include some Braised Pork Belly Sliders also. That should finish you off before you get to MOAB or even Ginormo, the chocolate chip cookie sundae." A trio of hellpigs came armored in buttered buns, the zombie ungulates' blood running with whole grain mustard and homemade bourbon BBQ sauce. Onion straws added crunch as did the punchy coleslaw. Lard, crispy, lard threatened to strangle my aorta, yet Kay and I dispatched them with a swift brutality fueled by hunger. The golem of meat was constructed in a whirlwind of green mist and stumbled towards me...growling, directed by The Adversary's taloned, bony finger, carrying a demonic, pitchfork-like flag with my epitaph on it. "Attack, my creation!" Shards of salted potatoes, ideal in their blend of crisp, chewy, and soft, were caught by me and devoured, defying the monster and his master. I leapt upon its back, munching through the baguette hide of the creature, puncturing its supple, rich wagyu insides, the guacamole adding more decadence, the aioli turning my lunch into a Luciferian opium-laden orgy, the onion straw snakes making it near deadly. I persevered, holding the abomination's defeated body over my head. "Bring me Ginormo!" I cried. "ROOOAAARRRR!!!" The behemoth responded, sounding like a thousand rusty gates opening at once. The Adversary rode atop its back of golden vanilla ice cream, whipped cream, chocolate and caramel veins. The oven-fresh cookie was doughy, slightly salty, and dusted with powered sugar, the cold ice cream never detracting from its ductile nature. His taunts driving me, I broke down the sundae with scoops and chomps, savoring the fudge and the richness-cutting dairy products. As I finished the last lump of ice cream, The Adversary vanished with a look of terror and astonishment on his chiseled face. "MOAB will finish him. I know this." My stomach stuffed almost beyond capacity, I managed to keep nausea at bay. Sarah's adorable face was flush with relief and joy for I had conquered malevolence on this day. P.S. According to Kay, I have a fan (?!?) in Sarah B. Apparently I was discussed as I used the restroom prior to our departure. This one's for you, Sarah! Sorry for taking so long to put up the review!
(5)Lisa M.
We had dinner there last night with a pRr of about 30. Had been on a Hockey tournament weekend trip. Burgatory is delicious. We did have a wait because they are very busy. I don't mind. They had great wine glasses and good beer for my husband. The players sat together and started off with the famous shakes. My son likes it but it's just too much he said once he got 1/2 way into it. But all of the food was so good and it is a very nice atmosphere. Would definitely recommend it :)
(4)Josh F.
1st time here. Just wanted to give some recognition to our waitress, Christy. She was great.
(4)Shawn O.
OK, Burgatory completely cheated in stealing a 5 star review. They knew I love Burnt Almond Torte (so much we had one as our wedding cake). They knew, that if they could manage to spin it into an addictively good milkshake with vanilla vodka and amaretto, that I'd likely be hooked... and they were right. Add this to an Elk burger that was ACTUALLY JUICY (not a dried out brick like a lot of other places serve) and well done sweet potato chips, and you have for one awesome gut bomb of a meal (be ready to take a nap after this one). I had reservations after having a Burgatory burger that left a lot to desire from their Consol Energy Center location, but I was honest with myself that it wasn't likely a good representation of the real deal... I was correct as well. I'm not exactly sure what my favorite burger in the burgh is now... but it's definitely a tie between here or Winghart's!
(5)Ron P.
Totally delicious you must look at the custom menu there so many choices of exotic meats cheeses sauces. Bison, Elk, Kobe Wagyu beef and more. You must finish your meal off with an AWESOME delicious milkshake; they have so many flavors to choose from I had the caramel pretzel. Mmmm.
(5)Jennifer B.
My husband has been traveling to Pittsburg for a year now and every time he comes home he talks about how good this place is. Well I finally traveled to Pittsburgh to check it out. I started out with a choco taco shake, very very yummy! Next I had the fries with Truffled Gorgonzola, oh my gosh they were yummy melted in my mouth. We also tried the FIRE KISSED SRIRACHA WINGS, the sauce was very nice, so tasty. Then we had the burgers (yummy yummy yummy) try the elk, you will not be disappointed. Overall this place was great. Great food, service and atmosphere!
(5)Monica D.
In the past 5 days I've been there twice because I just can't get enough. The first visit I ordered a custom bison burger with the sriracha remoulade & cracked peppercorn rub... Delicious. My boyfriend had the " Meat Your Maker" and he said it was "a culinary orgasm". On our second visit we decided to split a Meat Your Maker and the burger of the day which happened to be a duck patty, with duck confit, sautéed onions, tomato jam, and bacon. What a GREAT decision. We also had Herb's Grape Refresher, it wasn't too sweet and had a wonderful taste. Our server was Cindy and she was fantastic, she put up with my boyfriends odd jokes and made sure we were happy at all times! The wait is worth it! These people know what tastes go well together and I look forward to their future creations.
(5)Angela H.
Nice location. Crowded. Lots of choice for your burger since you can create your own. Prices were just fine. Didn't think it was outstanding, however. Decent place!
(3)Kevin M.
Not impressed. Shoulda went to 5 guys. How are your choices for burger temps red, pink, or no pink??? I ordered pink it was def rare. 20$ for a burger and a beer is way too much! Won't be coming back.
(1)Paula E.
Oh my Oh my Oh my! One of those places I wish we had locally where we live! We were in my husband's home town, and saw a sign on the highway for this place. Over to yelp of course to check out the reviews. Definitely put it on our try list while there. You can design your own burger which I took advantage of. You fill out a slip and put what you want on it from the bun to the meat to toppings. Hubby went with a burger from the menu as they had some interesting ones to choose from. We also ordered the truffled gorgozola pommes fries. WOW Again. I loved it all- from the little devilish stakes they put in your burger, to the atmosphere inside. I also had one of their heavenly shakes with a huge marshmallow on top. If this is purgatory sign me up! Hubby finished off the meal by asking if I would consider moving here just for the place. While I give it high ratings, I think I will wait until they come south and build one here in Raleigh!
(5)Stephanie L.
I am sure that because they are packed, they do not need to do anything about customer service before you are in the seats. They accept no reservations and no call ahead for putting your name on the list, so when you have a large family, it's impossible to go there for anything at a normal eating hour. Burgers are my kiddo's favorite and I would have loved to treat him to it after a celebration for him, but the wait on a Saturday was 1 hr. 45 min. No, thank you. Moral of the story, if you have something special going on and want to treat the crew to lunch or dinner, especially on the weekend, you might be better of going somewhere else. Definitely, if you are a party of 6-9. Having been there before, I knew the food was good. It's a little different, and worth trying if you are a small group at an off time.
(2)Angelica R.
Last meal status. If you know you're having dinner here, don't eat all day because you will want to finish every.delicious.bite. And have a shake when the meal is done. I always get the Burger of the Day and it never disappoints. If the BOD doesn't float your boat, go for the Farmer Brown - I'm a person who loves fried eggs on my sandwiches and if you're here, you already jumped off the diet bandwagon and are rolling downhill to a delicious river of craft beer and meat, so go all in. The burgers come with homemade potato chips and I love them so much that I don't miss fries (though you can fries here); they chips are crunchy and salty with just a touch of oil still on them to give them that extra crispiness. And the shakes... If you're old enough, spike a shake and don't look back. I'm not sure if the shot makes a difference, but the liquor actually cuts the sweetness of the ice cream so it works really well. Aside from one time here, I've always had to wait at least 30 minutes for dinner, but the table turnover is pretty speedy and once you're seated, the servers don't rush you through your meal. They have great servers and fresh, unique flavors on their burgers and shakes. I don't think it can get much better than this.
(5)Daniel L.
Spiked Shakes? Interesting. Didn't want to be filled with remorse from gluttony. Burger? A-OK. I got Meat Your Maker. Wasn't heavenly as the menu described it. And definitely not worth anywhere near the $13.50 I paid for it. Fries? Soggy soggy. I asked them to refry them and still soggy! I normally wouldn't ask them to but I paid an extra $1.50 for them! And we aren't talking about sweet potato fries here people! But on a plus side, thank god that there's some decent restaurant near the airport hotels! I don't feel like venturing off 15 miles and through a few bridges into the city if I don't have to.
(3)Pete L.
Had a burger which was cooked to a perfect medium rare and delicious. The homemade chips are good, really liked the sweet potato ones. The coleslaw was very good, no added sugar and not to creamy, just right. Sat at the bar for lunch and the bartender was very nice and she was drop dead gorgeous, tall blonde. Just a pleasure to see while eating a great meal.
(5)Serena T.
You know that good puke feeling you sometimes get...when you stuff your face with so much awesomeness that your stomach doesn't have time to catch up and tell your brain to stop eating or you'll explode awesomeness everywhere...well my Burgatory experience was something like that. But thankfully I didn't explode but felt like I was going to but in the good kinda way. All I had previously heard about Burgatory was the awesome burgers and shakes so this is what I was determined to try. I sat at the bar - there was no wait - and ordered the caramel pretzel shake. How its even possible to capture pure ecstasy in the form of a shake I'll never know, but that's what it was! It had pieces of crunchy (not soggy) pretzels throughout and with the subtle sweetness of caramel. I should mention that I restrained myself from inhaling the shake because I had a burger coming that I also wanted to savor. So after a few large sips, I pushed it to the side anxiously waiting for my custom burger. Beef patty with peppercorn rub, bourbon bbq, smoke gouda, grilled 'shrooms, arugula and tomato on a wheat bun. As you can imagine, I felt like I was in Burgatory purgatory waiting for my burger while restraining my whole body from downing the shake. So after about 20 minutes, I was getting a bit impatient but I told myself to calm the heck down. But then I noticed that the girl who sat next to me at the bar, but arrived 10 minutes after I did, got her burger. Then there was a couple across the bar who must have arrived 15-20 minutes after I did who got their food. At this point it must have been 35-40 minutes with no burger. My will power to stop drinking the shake had diminished about 20 minutes before so the shake was nearly done. Now here's a situation which had the potential to be an awful experience and a potential 1-2 star Yelp rating. But this is how it was saved! The manager came up to me and apologized for the delay in my food and that she would make sure it comes out as soon as possible. About 10 minute later, there was my burger all ready for me to eat. I was told by the waitress that their computer system had crashed right when they entered the order so it must have never gone through. The manager came to check on me to make sure everything was ok and I said that it was. She then told me that my whole meal was on them! Wow - now that's customer service. While there was a part of me that felt entitled to at least have them discount or comp the burger, I didn't expect them to take care of the shake as well. To me that was way beyond my expectations but made me really like this place all that much more. The burger and shake were fantastic and I highly recommend checking this place out. I know I will! I wish I could have left them an awesome tip but didn't have any cash on me so the next time I go I'll be extra generous with my tip! I mean really it has to be a sin to eat food that good and not pay for it!
(5)Shervin J.
I'm torn - when it's on it's the best burger in Pittsburgh, but they mess up often. When I come here, it's usually a big trek with friends. The wait can get long...but lately, its been under an hour, even for big groups. I think the Wagyu burger is the best in Pittsburgh - and I've searched far and wide for the best. The meat has a nice, deep flavor to it, and I get to pick my own toppings (I usually get something similar to the "Meat your Maker", keeping it simple). However, nearly every the time I've been there with more than 4 people, someones burger got messed up. They forget toppings, or switch part of the toppings of two peoples burgers, or another I-can't-understand-how-this-happened error. To their credit, they usually remake it and give us the burger for free...but we end up waiting a while. Once, they even had to remake the burger twice! On top of that, when the group is big, the burgers usually end up overcooked. So go and enjoy a fantastic burger...but keep the groups small. Pro-tips: Pay a little extra for the jalapeño corn bread. Comes with a slightly sweetened vanilla butter - so good! Don't order your shake before your burger!! Sweets make bad appetizers, but great desserts.
(4)Junella T.
Nice concept. Great atmosphere. Average burgers. Came here expecting a big wow but was disappointed. Everyone made their own burger at the table and we found the hormone free beef to be too fatty. It was juicy but the grease soaked through our buns (even through the focaccia). The dry aged wagyu was super dry and over cooked. Even with a rub on the patties I found it to be unflavorful. The burgers came with chips but mine were too soaked in grease to enjoy. We also ordered their alcoholic bacon milkshake as a dessert. It was very yummy but super sweet. We shared one milkshake between 3 ppl Overall we got great service and environment but the food was average. Five guys would have been a better choice next door.
(3)Jen R.
The family ate here for the third time today so I feel like I have given this place plenty of chances. The food is good, but the service is sub-par at best. EVERY time I was here we were suppose to get a text message when our table was ready, it never happened anytime. When I finally complained this time, after tables that arrived after us were seated, I was seated right away with a quick "sorry" . It is EXTREMELY loud so much that my 6 year old said so. It is pricy, but I have never been mad at paying for a good meal with great service. However this will be our last time here. The bottom line is that if you want a pricy good burger, to not being able to hear your date across the table, with a wait no matter the time of day and then sub-par service than this is the place for you!
(1)Kimberly G.
Absolutely worth all the hype! Probably one of the best burgers I have ever had in my life! Staff was superb!
(5)Stephen H.
Warning - NoWait will give you inaccurate information. We had a party of 6 and the app said to anticipate 5-15 minutes. Upon arrival the hostess informed us it would be at least 45 minutes. Apparently their algorithm does not account for large parties. Known customer service problem that they have not addressed. So if you have a 10 month old and a 4 year old you may want to go somewhere that takes traditional reservations. Love the food. Don't like standing for 45 minutes.
(1)Chris T.
First off ... they don't take reservations and are always packed. That isn't knocking the place, because they are that good. There is an app that my wife uses that puts your name on the wait list though. Ok, so the burgers are very good. Although I customize my burger and have finally created the perfect burger ... that is what makes this place even better because you can go crazy with your burger. I am not crazy about their chips, fries or other sides, but when I go here really all I want is a burger and beer (which they always have something drinkable on tap). My wife likes the shakes and veggie burgers, but I can't really comment much on that, but I guess everyone raves about them so they must be good. Bottom line ... if you need a big, tasty burger then come here.
(5)John V.
We went to Robinson Twp Burgatory. Its not upscsle inside and rather modest but the food is amazing. The Milkshakes are unique to say the least. I had a very tasty pretzel shake. The burgers can be created to your specs. I got a classic burger. Mouth watering and very juicey. The service was very good and everyone was friendly. You can eat outside if you like as well. The price was reasonable. Its a gourmet burger experience that is very special.
(5)Don H.
Don't know what it is about this place. But gotta say, glad our house isn't a long drive from this place and super glad we've got four toilets in the house. Every single one of us, every single time at this place, bolts home for a deuce. Third time was no charm. There won't be a fourth.
(1)Sha P.
Really good burgers. You can make it any way you want. Definitely recommend this place.
(5)Jennifer G.
I have heard about Burgatory since moving to Pittsburgh almost two years ago and finally got around to trying it. I was glad that it lived up to all the hype I had heard. I love the signage and decor inside. It was fun reading all the quotes and looking around. You are missing out if you come here to eat and don't try one of the milkshakes. In fact, I'd come for a repeat visit just for the shakes they were that good. My husband had a daily special shake - pretzel jello. It was a summer dessert with a fun (and boozy) twist. I had the apple pancake and bacon shake. It was divine. The waitress warned me that it had bits of bacon and some people don't like that. It made me even more intrigued and once I tried it, made it just that much more delictable. After much internal debate, I tried the Meat Your Maker burger. It had wagyu beef, onions, cheese and was intensely flavorful. My husband chose to make a custom burger and really enjoyed his creation as well. We shared the "just fork it" appetizer - a poutine style dish with fries with short ribs, cheese curds and gravy. It was wonderful. It was so filling, I could have ordered just that. Service was attentive and friendly. I can't wait until the Murraysville location opens so I have a location to visit that is closer to home.
(5)Gary R.
I wont say I didnt enjoy my burger. But it was just ok.. I felt I paid extra for a good burger for nothing. And this review reflects what I like in a burger. While you get a very big and thick burger. I dont think it was cook properly. Myself it should be juicy.. this burger lack this. and the outside of the has that crisp burnt effect becuase a burger this thick it has to have this. And I just like that in a burger. Why I prefer to goto five guys.. they give you two thin pattys that are super juicy and the juicys run down your hand. So I prefer this style... However my wiffe prefers burgatory becuase she likes that burnt shell..
(2)Teejay B.
I'm glad to see a specialty burger place serve a burger with a side automatically. Some of the other ones I've been to, you have to order fries or chips separately. I want fries with my burger! I just don't feel like I'm getting a good deal if it's not standard. I had the elk gone wild. It was pretty good, that's it, nothing too special. The toppings would have made it so much better, if there was a good amount of them. The burger itself overtook the sandwich. It was so thick that there wasn't room for much else. I will say that it did have a nice spicy flavor to it. My boyfriend had the meat your maker and it was pretty much the same thing. The cheddar bacon fries we had were lacking the two special ingredients. Minimal bacon and cheese, very disappointing. I would give it another try but I'm not running back to Pittsburgh to get it again.
(3)Justin D.
I'm not sure what all the hype is about. After two failed attempts at getting a table in the past, we finally managed to secure a table so I could could try this long-awaited and much talked about burger. Before fire rains down upon me for posting a poor review from the Burgatory fanboys/fangirls...I'm not saying the food was bad. I'm saying it didn't live up to the ridiculous amount of hype I've heard about it from friends, nor does it jusitfy waiting 1+ hrs. for a table. They were packed. The service was Meh. The waitress was clearly super busy and they were understaffed, totally slammed, or both. I got a burger and a shake. I got the "Meat your Maker" which was less than impressive. Sure, it sounded like it would be great but it just wasn't the taste-bomb my mouth was expecting. My wife got some pot roasty burger thing that was better than my burger, but again, disappointed me. Perhaps my expectations were set too high. I'd take 5 guys over this any day. I'd take Red Robin over this any day. I will give you this, Burgatory...you make a damn fine milkshake.
(2)Sara M.
I have stopped here several times after shopping at Ikea and will continue to go back. Their bison burger is the best I've had when eating out. I love the build your own burger option. We also ordered the nachos, which were really good and enough food to feed 4 or more. The service is always good and the staff friendly. Even for a packed Saturday night, the wait was not long. The fries are not my favorite, but they have many other options for sides. Their prices are reasonable and you leave stuffed with to-go boxes. They also had a great selection of beers.
(4)Anna H.
This place is so good! I have had a lot of burgers but these are by far some of the best. I wish they had some locations back in my home town. The servers are super quick and kind as well. I would recommend the chips! They are much better than the fries. As far as downsides, medium or pink as they call it is very rare! I'll be sure to ask for no pink next time.
(4)Jimmie K.
Creating your own burger is such a bonus! Well taken care of from start to finish. The burgers are unbelievable. Beautiful place and staff!
(5)Natasha S.
I'm not crazy about burgers but this place is great. Their options are endless. We all went with the customized burger options and it was worth it. But let me tell you the toppings do add up! My burger was pricey in the end but delicious! Our table had the bison, wild crab, regular beef and the veggie. Everyone was pleased. I ordered mine with a side of greens, and let me tell you it's not a side. It was an entire full plate of fresh spring mix greens. We also had the steak fries which were actually portobello fries and they were awesome. The milkshakes are good here, especially the coffee and donuts! YUM!
(4)Rod I.
Expect to wait a little. It is worth every minute. It gives you a chance to absorb all the aromas. Be adventurous and create your own burger. Try something new like Elk or Bison. Don't forget the Bankok Steak Fries. Enjoy!
(5)Hari M.
Excellent choices. You can create your own. Even with no bun! Personally I move that. Great service. Most of the waitresses have a sense of humor. I even tried the veggie burger with bacon added on. Delicious. Once I had to wait for 15 minutes or so, but the wait was worth it. Some of my friends thought it was pricey, but I think it is value for money. This is not a fast food joint. This was my second visit and will be back again.
(4)Dragana B.
Huge burger menu -- this may be your jam, but I go straight for the little create your own sheets. I made myself a veggie burger on brioche w pickles, lettuce, etc. It was really good; the burger fell apart (to be expected when you're eating a veg burger, I guess) so maybe just get the naked option and eat it with a fork, but it tasted good. The side of potato chips was really good as well. There was a huge line, and it was really busy, but our waitress was attentive and sweet nonetheless. I wish I remembered her name, she rocked! Love it here!
(4)C C.
Overpriced. Burger was decent. The "chips" instead of fries sucked. One and done for me and the kids.
(1)Ricky R.
Good selection of burgers. Love the fact that they have a build your own menu. I was impressed by the fact that they offer beef, chicken, elk, bison, and even crab. Price is going to be on the average of $10-12 a person. Only huge kicker for me is a beer for $8. Didn't know I was at Yankee stadium.
(3)Dean S.
Bummed with Burgatory. I usually love this place but tonight's experience in Robinson Twp. Burgatory was not so hot. I ordered a burger, no pink. Guess what? It was pink. So, I sent it back and my second one was also pink, albeit not as pink as the first one. It was edible... if I ate around the pink. Our server didn't even ask if the second one was ok. The manager did come to our table and make amends by taking it off our check. They did the right thing, and I will try Burgatory again. But, when 90% of your food items are burgers, you should be able to cook it to the right temp.
(2)Tim H.
Excellent food and service. Now that's a burger! Burger was hot with fresh produce! Bun had a great taste and the chips were perfect!
(5)Argishd P.
I was traveling for work when some coworkers recommended we grab dinner here. I have to tell you, I was not disappointed. This place is a burger lovers dream come true. I have to be honest, I'm not much of a burger lover but I enjoyed my dinner. No wait, great attentive staff, great seating, atmosphere was exciting and TVs with the game on were a plus. You have a list of amazing burgers you can pick from with different toppings. They have traditional burgers and some none traditional ones as well. I opted to try the bison burger. It came with this great buttermilk ranch sauce which made it taste amazing. You can also custom made a burger if you don't like any of the selections. My co workers told me to try the "home made chips" that come with the burger and so I did. Although I wish I had selected another side like the steamed veggies or fries. The chips are what really stopped me from giving this place 5 stars. The home made fries really didn't cut it for me. Tasted kind of stale. Let's talk about why I enjoyed this place. I was told to save room for dessert. This place has some amazing shakes. I got the coffee and donut shake. It was great, a bit sweet, but it is a dessert, after all.
(4)Abby B.
I really enjoyed this place. From the food to the service, it's a great spot to grab a bite and relax after work. To order your burger, you fill out a piece of paper and customize every aspect of your meal. Meat, sauce, bun, toppings... your pick! From elk meat to kobe beef, this place has very interesting selections.
(4)Sergio K.
Not bad for standard burgers. Better when you custom build one. The chicken salad is actually really good there. What I really dislike about the place is the chairs. They are awfully uncomfortable. Literally, you have to eat and bail because you can't hang out with your friends afterwards. Sitting in these medieval torture devices make me want to think twice about taking out of town guests there. The boots are better. Wait times to be seated can be long.
(3)Jeff B.
Was in the greater Pittsburgh area for a short time and had time for a quick lunch. I like to pick an establishment that I can't find near home. Passed by Burgatory and though it looked interesting. My wife and I go in (my wife doesn't eat red meat, so I was thinking I would leave with troubles), but we both really enjoyed our lunches. She couldn't decide between the Psychedelic 'Shroom "burger" and the Crab Shack "burger". We decided to order both and share. We were quite impressed. We both agreed the Crab would taste better on a different bread selection. On the menu, it comes on a regular roll. I would try a different option next time. The Schroom burger was extremely flavorful and put together well. We both left happy and were glad we made a new discovery!
(4)Jeff W.
I was looking forward to my first visit at burgatory but it was nothing more than average. The service was just ok and the drinks from the bar took too long. The meat in the burger was dryer than i like but the flavor was good but not great. The server never cleared off our dirty appetizer plates but did get refills and check on how everything was. I did appreciate the fact that they use the Nowait app. Just an average experience and I would try it again it I happen to be close but won't go out of my way.
(3)Zac W.
Very good burgers! Great atmosphere and great service. Definitely would recommend this place to anyone
(5)Michael F.
While "make your own burger" might not be a unique idea, Burgatory's Custom Creation is a great take on the old idea. Start by selecting your burger, from Hormore Free Beef to Dry Aged Wagyu (with chicken, bison, crab, and veggie in between). Then, pick a bun - I went Naked! Relax, that just means no bun. From there, "pick a rub", "get cheezy", and "sauce it up" to your likening. Of course, no burger is complete without toppings. The "No Buck Toppings" are pretty generous and you can grab up to four for free. They also have "$1 Buck Toppings", such as grilled pineapple and maple cured ham, if you want to go a bit more adventurous. Finally, have it cooked either red, pink, or no pink. No, Burgatory was not the best burger of my life. However, it was very tasty and made exactly the way I wanted. And while the wait was a bit longer than we anticipated, it was clear they care about their customers and service once seated was prompt. I'd return if I make it make to the area and recommend if you are local you at least check it out once...
(4)Rebecca H.
Came here with two friends on a Friday night. First of all, the waitress was very nice. It was my first time there, and she explained everything. My friends love the Truffled Gorgonzola Fries. We ordered some. To be honest, I didn't love them. My female friend and I both got a customer burger- I enjoyed it. Her husband got ribs, which he absolutely loved. The meal was average/good up until the awesome milkshake that we all shared (HUGE!)...we got the smores, and it was absolutely amazing! That pushed it to the 4 star realm! Would definitely go back again.
(4)John S.
I had the Bison Burger and it was fantastic. Atmosphere was good and the server was very attentive. The only thing that made me give it 4 stars were the fries. They weren't crisp and were a bit soggy. The free chips would have been a better option.
(4)laura W.
Delicious. If you eat here too often, you could die a premature death due to artery-clogging, calorie-packing, and waist-expanding choices you'll make here... but HEY- everything in moderation, right? I'll keep it short n' simple: So, get the Gorgonzola fries, ANY burger, hell... might as well go for a delicious beer from their ample selection and don't you DARE miss a milkshake. The caramel pretzel could end wars. Delicious. Tip: Apparently, you can sign up for a table in advance at- nowaitapp.com Do it. There's ALWAYS a wait.
(4)Glenn M.
First of all, the chairs are painful. Too small. Legs don't allow room to get comfortable. (There were potato chip crumbs on the chair we weren't using.) It's very loud and the music doesn't know what genre it wants to be. The menu isn't appetizing. The "create your own" menu is annoying. It's like an airline. A buck if you want this. A buck and a half if you want that. The chips will take a tooth out if you're not careful. But the overpriced burger? Just okay. You might get a serving tray that isn't warped. Mine was. You couldn't fork a fry without the damn thing spinning like a top to get away from you. I can tell my friends I went there, but I won't be going back.
(2)CC C.
The location near Robinson is the easiest for me to get to as I do a lot of flying out of the airport. When it opened, I couldn't understand why people flocked there until I tried it for myself months ago. I'm hooked. My burger of choice is the Morty's Steakhouse. Medium rare, peppercorn patty with haystack onion straws, BBQ sauce, grilled onions, and cheese. So good it's scandalous. I get it with the house chips and gorge on goodness like the glutton I am. They do a really good job of cooking to order on the burger and they taste juicy every time. I've only eaten in once so I can't speak to the service. It wasn't bad from what I remember. The people who have taken my order for to-go service have all been polite and fast. It usually takes around 20 minutes to get my food. It's always packed at this particular location with a long wait so I don't bother eating in. I don't seem to be much for eating in anyway. I love this place and wish desperately it was in more places. I flew in from California and this was the first place I wanted to go after I landed. 3 months pining for a good burger has to mean something. Ps: the milkshakes are to die for!
(5)A. Lynn B.
I have to begin by saying that the 1.5 hour wait was not amusing. I was crammed at the bar with my friends and my husband. ..and a few creepy men who insisted on inching closer to me. Ugh! Gross. Then. .. the hostess was super mean and catty.... talking down to us when we asked how much longer the wait was (and not in a mean way). If I am told 20 minute wait and it's now over an hour. ..I think I earned my ask. Then the burger. I like burgers. My favorite burger joint is Bachi Burger in vegas. I would wait 1.5 hours there any day. But sorry friends... never again for the slimy, drenched grease-covered patty that I was served here. How can something be so slimy and yet SO DRY? Now. ..my friends tell me to give it another chance. I might. ..but not any time soon. I know I am going to be unpopular for this rating, but I stand by it.
(3)Sarah C.
Love it here. Every time we go I create my own version of a Bison burger. It's great each time!
(5)Adam C.
I live in a very small town. I know a few places you can get a good Burger and some places where you should not get a Burger. I have had burgers from all over North America and a few from Europe. So when a friend told me that Burgatory made the best burgers I decided to give it a try. Business took me down this road and I ended up here, with a hunger for some tasty cow. There was a small wait (6:00PM on a Friday, what should you expect), but before long I was seated and trying to sort out my burger. I elected to make my own with a Wheat roll, sautéed Mushrooms, Garlic Mayo, a few veggies, and of course some beef. My order came up pretty quickly and I was treated to one of the best burgers I have had in a restaurant. It was cooked perfectly, the toppings were all fresh, and they didn't over do or under do the toppings. Having eaten 100 burgers in a couple dozen cities was this burger the best I have ever had? No, but it is in the top 5 easy. Burgatory isn't just good, it is great. I will be stopping here again on my next time through.
(4)Julie D.
Nothing better than escaping the ordinary and going to Burgatory for an incredible burger! We stopped by on a weekday afternoon, only a 15 minute wait! Lucky us! We got a great booth. Our server was super friendly and fairly attentive. I started with a Burnt Almond Torte milkshake with actual bits of Prantl's Torte, Vanilla Vodka & Amaretto., BJ got a Rogue Dead Guy bottled beer. My shake was so good, BJ kept stealing it! For our burgers, BJ ordered the special of the day, it had pulled pork and onion strings on it and was served with chips. I did the create your own burger, with Cajun spice rubbed, spicy Ketchup, romaine, red onion on a wheat bun. It was so good!!! My only complaint was that it needed a bit more spicy Ketchup. I also got fries with mine. As much as I love this place, the truth of the matter is, no one can really have a shake, and still have room for the burger. Next visit, I am getting a salad, instead.
(4)Laura H.
I have eaten here a number of times and have a great experience each and every time! I recommend using the NoWait app so you are not waiting for over an hour for a table. I have usually spent my time at the bar and service has been "ehh" but as long as I had a drink if needed and my food-all was good. I always do a custom creation. I have also had the salted nutella crunch shake and it is to die for! My boyfriend has had the meat your maker and said it was awesome! If you want a burger, this is a great choice!
(4)Britney C.
This place has a decent selection of burgers to choose from. i love that fact that the beef is hormone free and none processed and that there's more than just one kinda beef. They also serve Wagyu and crab cake and veggie. You can customize your burger with endless combinations of toppings, sauces and spices; plus their variety of ingredients are your standard choices. I believe i tried the crab cake burger last time with arugula, tomato, red onion, spicy mayo, aioli and the memphis rub. It was just ok, they crab meat wasn't bursting with flavor but was more like a fish sandwich to me. I prefer there veggie burger which is soft but tends to fall apart to easily. I don't mind it crumbling though because all the extra toppings that tends to slide off the burger can be eaten together with a fork instead of your hands and fingers. The milkshakes are outta this world!!! Very creamy and fattening of course. My favorite is the strawberry and the caramel pretzel...MMMHHHH!!! It's not your average milkshake and when they say heavenly shakes...they mean it!! The price is not bad for the quality of food you get but i don't think $11 for a veggie burger with basic toppings is too fair. None the less if i am in the mood for a burger this is where i will go, not to mention the milkshake too. It's about an 35 minute drive with no traffic but id still prolly go there if it was an hour away.
(4)Gabrielle P.
Went to Burgatory a couple days ago! Burgers were delicious and cooked just the way you like them. I chose to create my own and it came out just right. Our waitress was very helpful and able to provide suggestions to help guide us in picking our meal. The only negatives I would say we ordered Onion rings as an appetizer and they were a little greasy. Granted the place was busy but service was slow. We were waiting a while before our burgers were served.
(4)Kyler W.
These burgers are amazing. My favorite burger is the meat your maker burger! The fries are pretty great too. We tried the Nutella milkshake and the salted caramel milk shake. five star rating! The price is the only thing that holds this place back. For two people expect to spend $50-60 at a burger joint.
(4)Brittany K.
I was meeting my sister for lunch when I was up in the Pittsburgh area. We had to decide where to go near Robinson so of course we followed fellow Yelpers and said we HAVE to try out Burgatory. Surely this is a meal that would not disappoint. Sigh. Oh my did it ever. Preface: There were three of us eating and we checked it at around 2 p.m. after the major lunch crowd and before dinner. When we entered we were greeted by the world's most depressing hostess. We laughed about this afterwards because each time she came to seat another group near us her angst was almost palpable...the subtle scent of bitterness wafted through the air with her every approach. Then, my sister and I went to use the ladies room before we went to our table. The bathrooms are so dark you almost need to use your cell phone as a night light. They were only semi-clean and one of the two soap holders was completely empty and the other barely hanging on. We made our way to their patio section which is open to the main bar. It is a nice area and if the weather permits, I suggest sitting there because not only is it covered to avoid rain, but you get an excellent view of the bar/tv's, etc without being totally indoors. We were then greeted again by one of the worst waitresses I have ever had. I could go on and on, but she consistently rushed us and made us feel as if we were imposing on her schedule (again, not during a rush time of dining). For example, one time when she came back to our table to see if we were ready to order, I told her that my sister was outside taking a business call (politely left the dining area not to disturb other customers) and she acted as if this was an imposition. Food and drink. There are only two wines that Burgatory offers. Neither of these are listed on the drink menu; rather, they are listed within the main menu. You are supposed to intuitively know this, otherwise your waitress will make you feel like a dummy. At $8 per glass they do give you a generous pour (probably 6 ounces) but they brag about how many beers they have on tap and their mixed cocktails and yet only provide a "red" and "white" wine selection. Also, I don't want to spend $4.50 for a Yeungling draft beer when I am in PA. Down in the south where it is a domestic "import", yes I would. For appetizers we ordered the onion rings and the nachos (with chicken chili on the side because I am a veg/pesc.) The onion rings are $8 for five onion rings. They were large and amply breaded but I thought they were not as crispy or worth the price tag in my opinion. At $1.30/piece I expect perfection. The nachos were a mess. They are huge and full of wonderful toppings but by the time you receive them, all but the outer chips are soggy and a mess. We left most of the plate uneaten. For dinner the hubby ordered the Meat Your Maker burger ($14). I tried one of his fries after he said they were terrible and I agreed. They were soft, no crispiness at all. He ordered it with the beef option and said that it was OK. My sister and I split the Crab Shack burger (portions, beside the onion rings, are huge). This was the saving grace of the experience. If you go there, this is the burger to get. Ample crab meat, few fillers and pan fried perfectly. However, the "chips" they serve along side were overly cooked, almost burnt. Not at all a good accompaniment. In total our bill was $109 for 3 people for three draft beers, two glasses of wine, 2 apps and 2 sandwiches including an 18% tip (after tax so really 20%, as opposed to my usual 25%...because of terrible service). That price tag is right for an excellent lunch but certainly not appropriate for our experience. In short, highly overrated and highly overpriced. Even if my expectations were elevated by its reputation, this restaurant falls dramatically short of a 5 star rating. P.s. When we went back to the restroom after dinner the soap dispensers were still empty and we did not receive a thank you from the depressed hostess. As Yelp says, "Me thinks not."
(1)Mark H.
Love the fact that I can really have a burger the way I want it! I can chose to have Bison, Elk or just a plain old fashioned beef hamburger made to the exact temperature I like. A great array of toppings starting with the rubs down to the lettuce and sauces. The home made chips added as a side are the perfect compliment. The kids love the shakes and I love the fact that they bring all the extra to refill which gives me the opportunity to taste each one (drives my kids crazy). I have never been disappointed after having a meal there and the kids enjoy the place so it is a win win!
(5)Dez W.
So I'm moving to Pittsburgh very shortly and ventured to the area to look for apartments. I decided to check out burgatory. This is the best burger that I have had in a very long time. As a yeah burger fanatic, I can honestly say this was an ass whopping of taste for around the same price. I had the beef burger on wheat with cheddar hot cheese, lettuce, onion straws, bbq sauce, the bourbon bbq rub and bread and butter pickles. Ik ik. This was the first place I had eaten from ik Pittsburgh and I'm already planning to go back. Good job burgatory.
(5)Anthony J.
WOW. So many great things rolled into one to make my trip to Burgatory one of the top dining experiences I've ever had. I'll start with the service. It was top notch. Our waiter (wish I remembered his name) was EXCELLENT and was always back checking on us, gave great recommendations, and showed that he really cared. Next, the food. I'd heard rave reviews about this place so I was excited for the chance to try. We started with the gorgonzola truffle fries.....again wow. I am not usually a big fry person, but I devoured these flavor-packed bad boys. (Also great to get them 1/2 off during happy hour!) For the burger side of things, a friend and I ordered two different things and split so I got to try the Crab Cake burger (from the menu) as well as the PB burger with Habanero jelly. LOVED them both, but I think the PB burger won. To cap it all off, the shakes are definitely worth it. I got the S'mores variety and was quite pleased. Safe to say I will definitely be back next time I'm in Pittsburgh.
(5)Shannon H.
I absolutely LOVED our waiter here. He was attentive and hilarious and really made the experience great. Came here for lunch with some friends before catching a flight out of PIT. I got the farmer brown burger (beef burger, over easy egg, maple cured ham, farmhouse cheddar) and friend got Morty's steakhouse burger (peppercorn crusted beef burger with horseradish cheddar, haystack onions & cabernet sauce - "like the greatest steak dinner you've ever had reincarnated as a burger"). Very tasty! Comes with housemade chips or fries. Mmm. All very tasty! Was also tempted to order one of their "adult" shakes but since I was catching a flight out, I didn't want to be to stuffed, since I couldn't take any leftovers home. One thing that wasn't so great.. they bring fortune cookies at the end of the meal. I love fortune cookies BUT my fortune said: today is the day you meat your maker. I get that "meat your maker" is the name of one of their signature burgers BUT I was 2.5 hours from getting on a plane across the country so I wasn't all that amused. Luckily I'm still here.
(4)Ashley T.
What an amazing burger place! Burgatory will meet all your cravings to the tee and more! The staff is excellent, the setting just right, and the food was beyond what I could have hoped for! When I arrived for dinner at 7 pm on a Friday night, it was crowded and close to an hour wait. I downloaded an app though that alerted me how many groups were in front of me and that was super helpful. The wait ended up being only 25 minutes! We were seated and waited on efficiently. There is a custom creation check-off sheet which made it super easy to get what you wanted how you wanted it. I ordered a simple barbecue chicken sandwich and it turned out amazing! I recommend ordering a milkshake to go instead of with your meal, or else you may end up uncomfortably full. At the end of my dinner, I ordered a caramel pretzel milkshake, weary how the combination of flavors would taste, and it turned out amazing. The next day, I was just craving for another caramel and pretzel shake! I was traveling out of state and the Burgatory has been on my mind since I got home. But next time I am traveling towards Pittsburgh, I am looking forward to go to this amazing burger place!
(5)Cassandra G.
First our server Caitlin was very sweet and attentive. The peanut butter and habanero jelly burger is possibly the best burger I've ever had in my life. The truffle fries with Gorgonzola are phenomenal. Awesome experience. Will definitely be back.
(5)Samantha S.
Ok, by far the best burger place I have found out here in Pittsburgh while spending more and more time here for work. Don't come here if you want to eat light. Good Lord I almost couldn't eat my meal when I got a shake first. It started to fill me right up. So, as I said, I started with the Fluffy Nutter Butter something shake- OMG , heaven in a straw... one of the best...ok actually... the best milkshake I have had in years. I started sipping its deliciousness, only to fill up quickly... so I stopped and shared with the table. Thank goodness, since I didn't want to miss what is next. Ordered some parmesan fries..... GREAT!!! I love when the fries have some of those tiny crunchy pieces. YUM. And of course, the burger. Super good, not dry, cooked just right... none of that grease ( save that for the fry basket. ) Yes, Good. Great. Just so super satisfying. Not fast food, just good food..... worth a try!!!
(5)Kate M.
I literally had a dream about the shortrib sandwich last night. I think it's called the Get Shorty or something similar, but let me tell you: it was divine. Melty, toasty, meaty goodness. It comes with au jus for dipping, and the sandwich is big enough for someone with a small appetite to take half home and enjoy later (good cold or reheated). Milkshakes are on. point. When I ate in the restaurant, I had a smores milkshake, which was excellent, and had a plain Jane chocolate when I drove home - equally delicious. I had this for the first time when I was in the area for work, and convinced myself that stopping for to-go on my way home from the same trip was a great idea. Made for a great lunch when I needed to stop for gas, and the milkshake is a great way to pamper yourself when you're in for a long haul and don't want to think about calories. When I picked up, they had an option for car-side pick up, but I went in. Nice to have the choice though.
(5)Ram K.
Wish this place has a better beer selection. Good food, not many choices for vegetarians. Have cut fries. On tap beer was expensive $8 for a local beers.
(3)Kevin M.
It's been I think easily over a year since I've been here & it was just as good as the last time. Sat in the same last spot @ the packed bar actually. The Burger I "created" was fantastic! Cooked perfect & did not need any self added bar top condiments. Probably because I loaded it up the way I wanted it! Brews were seasonal & hit the spot(s). The Deviled Egg Potato Salad could have been a bit more tangy/deviled. Service at the bar was perfect. Did not to ask have for anything except...my One complaint...TVs. Viewing choices weren't accommodating...One feed offline & CNN on the other...management tried to fix but gave up too easily, landing on a Bettis profile on Root...US Open tennis would have been great! A bit harsh to hold back a Star? Maybe. It wasn't perfect but overall it was close!
(4)Amelia D.
I don't know if I was expecting too much since so many of my friends hyped it up or what, but Burgatory left me feeling severely underwhelmed. The veggie burger was just ok, not great. The portobello steak fries were okay, but the portion was huge and pricey. If rather have half as many fir a few dollars left than lits leftover. They taste HORRIBLE heated up or cold later. A friend compared them to dolphin skin in their leftover state.. ick. The sauce for them was the best thing I tasted that evening. The biggest negative is the chairs. They're cute, but miserable to sit in. I was in pain and probably would have left if I had not been with a group of friends. They are really that bad.
(2)Paige O.
Just as amazing as all the other locations in the city!!! Changed it up a bit with having the milkshakes before we ordered lunch, great idea but wow still so filling! The Choco taco milkshake was soooo yummy and I stuck with my normal the crabshack burger. It's nice to have the consistency from each location. The only reason it didn't get 5 stars was because the bartenders didn't really seem to communicate, each time one girl would ask what we wanted to drink, do we want our check, etc. the other one would ask. Other than that it was perfect !!!
(4)Stephanie C.
Awesome food... I had an elk burger which was juicy and tasted amazing. The quinoa salad had melon, peppers, and cucumber--also wonderful. I'll go back for sure!
(5)Zarrah S.
Get the "meat your maker"! You won't regret it. Extremely delicious burger! Don't get a shake and a burger, unless you're up for a quantity challenge. Both are great, but you'll be full faster than you can say burgatory.
(5)Courtney L.
Meh, I've had better burgers. It was extremely loud and slower service. I'd just as much go next door to 5 guys and get a cheaper, better burger.
(3)Austin P.
In the words of another reviewer, Burgatory is an ass whooping of a taste no matter what you get. The ability to create your own burger is awesome, with the endless possibilities of sauces and toppings. Their milkshakes are to die for, some with alcohol in them. Their staff is extremely friendly and down to earth. I love doing takeout when I don't feel like going out to wait. I recommend getting the no wait app so you don't have to wait for hours outside
(5)Cristen P.
Honestly so overrated. Everyone talks my ear off about this place but the burgers aren't anything special, the milkshake i had was WAY too sweet and i seriously like my sweets. The worst thing about it was the prices; simply ridiculous. The place is way too small also. Honestly i'd rather eat at the five guys next door the burgers are better. Oops. Won't ever go back.
(2)Scott A.
When for lunch with a grouo of co workers. The service was excellent. The milkshake was unbelievable!!!! The burger was good. Not a fan of the chips/fries. Inwould go back just for the milkshake.
(4)Lambert P.
After being recommended this place by my friend and hearing so many good things I decided to finally visit Burgatory. I had read that there was an app called No Wait that helps you get into their computerized queue without actually being there so it would help you with not having to wait at the actual restaurant in person. They set it up as a text when your table is ready. Unfortunately I didn't get the app to work with my phone probably because my phone number is from Canada. Perhaps their system doesn't allow texts that are outside the US? This is a gourmet burger place that offers choices. There is a even a choice of shakes both alcoholic and non alcoholic. While the menu has ready made choices of burgers they do give the option to build your own creation. That to me is absolutely intriguing! When creating your own burger there is a pad of paper where the condiments are on the side along with pencils to fill in your choices. Your choices are for choice of burger (meats) from beef, chicken, bison, crab, wagyu beef, elk or veggie. You pick a bun type, dry rubs, cheese, sauces, and a very wide variety of toppings. Depending on the extras you would like there are extra charges but the variety of choices leave you with so many possibilities. Building your own burger is cool but having the quantity of choices they have to choose from makes it truly a customized experience. We had started with starter of Gorgonzola fries and they were really good. I ended up going with the bison on a brioche with bbq rub, Amish Gorgonzola, roasted garlic mayo, applewood smoked bacon, banana peppers, and arugula. My wife had ordered the aged wagyu on a baguette with kona crust rub (coffee and chocolate), horseradish cheddar, roast garlic mayo, and guacamole. If I could change something I would change the fact that the burgers come with chips. It is a mix of yellow and sweet potato chips. If the chips were say fried fresh that would be different. They seem like they are just from a bag and ready made. It would be a better experience if they came with fries that you could upgrade like what we ordered prior instead if you wanted to or just plain fries on the side. I wasn't really a fan of the chips but the burgers and fries were really good. I liked the ambiance, the drinks and the fun involved in making the choice to build our own burgers. The burgers were very good and although it's costs more than say a Five Guys this is an experience not just a place to get full. The ingredients and variety of choices to choose from are NOT something you will see at just about any other chain burger place whether upscale/gourmet or not. This place really does give you something different and judging on how busy the place is... they seem to be doing something right. I would definitely return to Burgatory. This is a Pittsburgh success as far as I am concerned. Well done!
(4)Brandie B.
Awesome atmosphere! Really good food!! Even VEGETARIAN friendly!! My husband and I shared the coffee and donut milkshake (let's not count the calories) amazingly good! But the truffle and Gorgonzola fries... To die for!! So good, a must!! We both had the veggie burger, really good! But next time I'll get it on a different bun. I've also tried the crab cake burger and I prefer that over the veggie! Our server was great, up beat and really nice. The price is average and I think good for the quality of food. Over all a good time!
(5)Casey K.
Burgatory has all the makings of a slick restaurant chain; build your own burger menu, stylized wall art (a la choose your own adventure journey chart), Buffalo Wild Wings inspired layout, and hipster artisan light bulbs. Like other burger places, heavy on the toppings and the bun is 3 sizes to big...but if you can find the meat, you'll be pleasantly surprised. We visited Burgatory on a Saturday night at 6pm and ended up waiting 2 hours (literally), and our expectations were a little high. I chose a burger off the menu while my boyfriend built his own so we could have a mix of things to try. I really wanted my meal to live up to expectations (and maybe my expectations were too high, coming from having many made-to-order burger joints to choose from in NYC). Overall the quality is very good, but it just seems like everyone is enamored by the toppings; however the overall burger just didn't do it for me.
(3)Nena U.
I have always been a fan of burgers so love burgatory for their made to order burgers and great menu. I have tasted almost every milkshake they make they are out of this world. I think they just recently changed the shape of their fries.. they are no longer those skinny - tiny fries they are the regular size. The one thing that I don't care for is the seating setup. Everyone is practically sitting on top of one another. When I go out to eat it's an experience. I do not wish to sit 2 inches away from a stranger while I am trying to have a conversation with the party I am with. The restaurant is a bit noisy for my taste and wish there were more booths and tables that aren't so close together. Other than this reason I love the food and will return - but will sit at the bar or a high top table.
(3)Judy L.
Great location near airport,but allow for extra time! Nice atmosphere, brighter than the location in Waterworks. Waiter was nice, and let me order off the kids menu since I'm preggers and mostly just pick at food. The mini cheeseburgers were cute, but very dry. Must be hard to time these with my husbands full size burger, maybe they also err on the side of well done for the kiddos...but a bit of a turn off. The fries were cooked excellently. Waited too long for a refill and didn't receive the cucumber ribbons we ordered until we asked for them. Menu didn't mention the feta cheese on these so I couldn't eat them. If my husband didn't put Bleu cheese on his, I'd had a bit of his and comment, bastard ! But, I could tell he enjoyed it. Slow service for 2:30pm with not that many people.
(3)Claudia S.
Love this place! Both at the Penguins stadium (although limited menu) this place always satisfies. Between the hard shakes (toasted almond torte) and the bison burger I don't know where to begin. I even had the quinoa Apple salad the other day and it was surprisingly delicious! Ive stopped here for a quick meal and the sliders and some Gorgonzola truffle fries are a tasty snack. The fries alone are amazing. Don't expect to get out of here without stuffing yourself. My only complaint is that the seating is kind of odd. Lots of high tops (which I don't like) and uncomfortable chairs. Sometimes the area can be quite loud with the TVs on and a bunch of people talking in the open air environment. Overall, extremely pleased with this burger joint and will continue to return!
(4)Kate R.
Holy crap. Burgatory is amazing. The boyfriend and I flew up to Pittsburgh on a whim for the Steelers playoff game. We passed a Burgatory billboard and liked the name. After getting to the hotel, showering off the airport/airplane funk, we headed right over. We got there about 20 minutes before close, and felt bad about getting there so late, but everyone was really great about it. Our waitress explained everything to us: you can order a burger on the menu, or create your own. We decided to create our own and used the pad and pencils on the table. I built a regular beef burger with mushrooms, fried onions, and cheese (also, with two types of pickles on the side). Bf did a buffalo burger with mushrooms, cheese, and other various toppings. The burgers come with chips, but I subbed fries with mine. I also decided to try a side of their baked beans. Man on man that food is DELICIOUS. My burger was definitely cooked to "medium" like I'd asked, and bf's was appropriately rare (I say ew, he says yum). The fries were good, but the burger was the star of the show. I tried one of the chips and those were really good too. The beans had a good flavor, but were too spicy for my wimpy wimpy mouth. I love the plastic pitchfork picks in the burgers. Not gonna lie: I kept mine. It's awesome. Since we got to Burgatory so late, by the time we finished inhaling our amazing burgers, it was after close. We asked our server if shakes were at all possible? We didn't want anyone to have to re-clean anything on our account. She assured us that we were good to go. I was really intrigued by the Coffee and Donuts shake, but wasn't feeling adventurous enough to actually get the donuts in it. They were happy to leave them out for me, giving me an amazing chocolate-coffee shake. AMAZING HOLY CRAP. I'm drooling just thinking about it. There were small bits of coffee beans inside the shake and the shake was so thick. Oh my god. It was a PERFECT milkshake. Boyfriend got a caramel shake (normally it's caramel-pretzel, but he wasn't feeling the pretzel; again, they were happy to oblige) and he was really impressed. So thick, so creamy, so delicious. The shake was so good, we came back the next day just to get a milkshake to go. It was just as excellent on the second time around. Oh man. It would be weird to fly from Texas to Pittsburgh for a hamburger and milkshake, right? Because I totally would...
(5)Emily A.
I love their milkshakes!! I have been here only a handful of times, but I never really had a bad experience. The burgers are good and the bread seems to always be fresh. You get a wide range of variety when it comes to the "build your own burger". You get chips with your meals, so if you're a fry person heed my warning! Portions are also reasonable, but in my opinion this place is overpriced. It seems to be good quality though, so that's probably why. Milkshakes can run around $6-$9 depending if you get alcohol or not. Still good food though definitely give it a try!
(4)Sean P.
Decent place for a beer and custom topping burger. They have great shakes as well. If you go during the summer, they have patio seating. I always get the hormone free beef with a wheat bun and throw and egg on it. Every so often I throw some bacon on it as well. Chips come with it any custom burger, but they have other sides as well, for a slight up charge. Their shakes are awesome, if you bring the kids have them split one. Just make sure you don't order them a hard shake!
(3)Gabe R.
WOAH!!! This is man food. Feminist stop reading. This review will be a sexist, meat infested, beer soaked debauchery. The things my body had to go through after my meal here are too perverse to write for fear of women and children reading this review but oooooh so worth it. We got here around 6:30 on a Sunday night and were told we had a 30 minute wait so to the bar we went. My slightly large buddy looked at the menu and said "Gents, I think we need to slow play this meal". I didn't understand at the time but I always take a fat man's advice when dining. When we got to the table we ordered the beer battered onion rings and "Just Fork It" to split amongst us 3 to start. The onion rings are 5 large onion rings that come with a spicy ketchup and a sauce very much like the sauce from the Blooming Onion at Outback. These were really good despite usually only liking the very thin onion rings. The 'Just Fork It' is a bunch of french fries topped with pot roast, gravy and cheese curds. It's like a Gluttapoolza of flavors that only a man could appreciate. Women should wear a perfume of this stuff. After we ate this we sipped our beers and waited for 30-40 before ordering our burgers. I ordered a Morty's Steakhouse burger. It's a peppercorn crusted beef patty with horseradish cheddar cheese, onion strings(enough for a seperate side dish), and a Cabernet sauce. SOOOOOOOO good and huge! This comes with heated chips but for 1.50 more you can get a different side dish. I got the pork belly smoked baked beans. The name was better than the actual flavor but it's just a side dish. Why worry about Sideshow Bob when you have Krusty the Klown in front of you!?!?.....wait what? Nevermind, moving right a long. The burger is the star of the meal and the Morty's Burger is as good as any I can remember. At this point I was damn near in a food coma while the Apps, and burger were having an MMA fight inside the caged octagon that is my belly. BUT, alas we were not done. We had to have one of their milkshakes. I got the Nutella Crunch shake. I remember it having what seemed like an entrie Nestle Crunch bar in there. Such decadence. I blacked out after that and remember nothing more.
(5)Chuck W.
We have been to other Burgatory restaurants and really enjoyed our burgers. Here we were asked how we wanted our burgers cooked. I think it was rare, some pink, or no pink. We asked for some pink similar to what we did in Red Robin and other places who usually ask do you want it done based on the rare, medium, well done standards. We all asked for some pink, but all our burgers came out cold raw in the middle. Not good. They were happy to redo but this was just a turnoff. Trying to keep up with the backlog of people waiting, my suspicion is they were cooked too fast, too high a heat, crisp on the outside, raw on the inside. The remade burgers were just as good as you could hope for. Just wish it would have been done on one take and not two. Will not fear returning and will do so, if not here then at another location.
(3)Justin H.
Good environment, and good, quick service. We were knew to the restaurant, so the server did a good job explaining the menu. I got the farmhouse burger and it was tasty...good to know that "pink" in the burger, really is pink, not so much medium. The chips are fantastic!
(4)Shannon W.
My first trip to Burgatory has definitely left me wanting to return, and soon! The service was great, the atmosphere is busy and upbeat, and the menu selections are fantastic. Plenty of options for any type of burger you can think of. They have a menu of prepared burgers or you can build your own monster. I chose the Buffalo Bison burger, and it was absolutely delicious. The meat had great flavor, the buffalo gave it a nice little kick while a little ranch cooled it back down, the veggie toppings were fresh, and the sweet potato chips were a great side. Interested in trying out the Elk burger next time!
(5)Amin A.
A fancy burger place that does not really match the price tag. Went here with my girlfriend for a burger, they have some exotic ass burgers with crazy meats like buffalo and elk... So the waiter askew my gf how she want the meat done, yet forgets to ask me and gives me a medium cooked burger. Tasted alright but somewhat undercooked... I did like the jalepeño jelly as a sauce and the fries but how can you mess that up. Bottom line 5 guys makes a way better burger and is virtually half the price twice the taste and the same heart attack...
(3)Tim G.
The burgers are amazing. Shakes are even better... i would eat here everyday. The reason it gets 4 stars is that the menu is missing sides. Yeah they have homemade chips, rosemary fries, jalapeño corn bread, and baked beans but... after a dozen meals... the chips are too bland and hard, fries are over the top and steal the show from the burger (sometimes so soggy and saturated they are inedible), cornbread is good but you better like jalapeños, beans are trying too hard. I just want a starchy filler. Beer batter fries, less grandiose onion rings... just something to send me home stuffed and not regretting eating that... other thing that came with the burger.
(4)BJ B.
So I've been having a craving for a milkshake and I was referred to try out this restaurant. The food was phenomenal. I like the ability to create my own burger and the variety of milkshakes. This star rating is more about the setup. I don't like how close the tables are and that customers who are waiting are hovering over you while you're trying to eat. There's no real sense of comfort. I felt claustrophobic. I will say the service was great. The bartenders, waiters, and hosts were cordial. The atmosphere is welcoming, but the seating arrangements should be looked at.
(3)Money B.
I heard the burgers here were fantastic... they aren't. My burger was ok, and burnt on the outside, the chain burgers were better. I had some fried chips that were nothing great. My milk shake was really good and the environment is very HIP.
(3)Junella T.
Nice concept. Great atmosphere. Average burgers. Came here expecting a big wow but was disappointed. Everyone made their own burger at the table and we found the hormone free beef to be too fatty. It was juicy but the grease soaked through our buns (even through the focaccia). The dry aged wagyu was super dry and over cooked. Even with a rub on the patties I found it to be unflavorful. The burgers came with chips but mine were too soaked in grease to enjoy. We also ordered their alcoholic bacon milkshake as a dessert. It was very yummy but super sweet. We shared one milkshake between 3 ppl Overall we got great service and environment but the food was average. Five guys would have been a better choice next door.
(3)Jen R.
The family ate here for the third time today so I feel like I have given this place plenty of chances. The food is good, but the service is sub-par at best. EVERY time I was here we were suppose to get a text message when our table was ready, it never happened anytime. When I finally complained this time, after tables that arrived after us were seated, I was seated right away with a quick "sorry" . It is EXTREMELY loud so much that my 6 year old said so. It is pricy, but I have never been mad at paying for a good meal with great service. However this will be our last time here. The bottom line is that if you want a pricy good burger, to not being able to hear your date across the table, with a wait no matter the time of day and then sub-par service than this is the place for you!
(1)Kimberly G.
Absolutely worth all the hype! Probably one of the best burgers I have ever had in my life! Staff was superb!
(5)Stephen H.
Warning - NoWait will give you inaccurate information. We had a party of 6 and the app said to anticipate 5-15 minutes. Upon arrival the hostess informed us it would be at least 45 minutes. Apparently their algorithm does not account for large parties. Known customer service problem that they have not addressed. So if you have a 10 month old and a 4 year old you may want to go somewhere that takes traditional reservations. Love the food. Don't like standing for 45 minutes.
(1)Chris T.
First off ... they don't take reservations and are always packed. That isn't knocking the place, because they are that good. There is an app that my wife uses that puts your name on the wait list though. Ok, so the burgers are very good. Although I customize my burger and have finally created the perfect burger ... that is what makes this place even better because you can go crazy with your burger. I am not crazy about their chips, fries or other sides, but when I go here really all I want is a burger and beer (which they always have something drinkable on tap). My wife likes the shakes and veggie burgers, but I can't really comment much on that, but I guess everyone raves about them so they must be good. Bottom line ... if you need a big, tasty burger then come here.
(5)John V.
We went to Robinson Twp Burgatory. Its not upscsle inside and rather modest but the food is amazing. The Milkshakes are unique to say the least. I had a very tasty pretzel shake. The burgers can be created to your specs. I got a classic burger. Mouth watering and very juicey. The service was very good and everyone was friendly. You can eat outside if you like as well. The price was reasonable. Its a gourmet burger experience that is very special.
(5)Don H.
Don't know what it is about this place. But gotta say, glad our house isn't a long drive from this place and super glad we've got four toilets in the house. Every single one of us, every single time at this place, bolts home for a deuce. Third time was no charm. There won't be a fourth.
(1)Sha P.
Really good burgers. You can make it any way you want. Definitely recommend this place.
(5)Jennifer G.
I have heard about Burgatory since moving to Pittsburgh almost two years ago and finally got around to trying it. I was glad that it lived up to all the hype I had heard. I love the signage and decor inside. It was fun reading all the quotes and looking around. You are missing out if you come here to eat and don't try one of the milkshakes. In fact, I'd come for a repeat visit just for the shakes they were that good. My husband had a daily special shake - pretzel jello. It was a summer dessert with a fun (and boozy) twist. I had the apple pancake and bacon shake. It was divine. The waitress warned me that it had bits of bacon and some people don't like that. It made me even more intrigued and once I tried it, made it just that much more delictable. After much internal debate, I tried the Meat Your Maker burger. It had wagyu beef, onions, cheese and was intensely flavorful. My husband chose to make a custom burger and really enjoyed his creation as well. We shared the "just fork it" appetizer - a poutine style dish with fries with short ribs, cheese curds and gravy. It was wonderful. It was so filling, I could have ordered just that. Service was attentive and friendly. I can't wait until the Murraysville location opens so I have a location to visit that is closer to home.
(5)Gary R.
I wont say I didnt enjoy my burger. But it was just ok.. I felt I paid extra for a good burger for nothing. And this review reflects what I like in a burger. While you get a very big and thick burger. I dont think it was cook properly. Myself it should be juicy.. this burger lack this. and the outside of the has that crisp burnt effect becuase a burger this thick it has to have this. And I just like that in a burger. Why I prefer to goto five guys.. they give you two thin pattys that are super juicy and the juicys run down your hand. So I prefer this style... However my wiffe prefers burgatory becuase she likes that burnt shell..
(2)Teejay B.
I'm glad to see a specialty burger place serve a burger with a side automatically. Some of the other ones I've been to, you have to order fries or chips separately. I want fries with my burger! I just don't feel like I'm getting a good deal if it's not standard. I had the elk gone wild. It was pretty good, that's it, nothing too special. The toppings would have made it so much better, if there was a good amount of them. The burger itself overtook the sandwich. It was so thick that there wasn't room for much else. I will say that it did have a nice spicy flavor to it. My boyfriend had the meat your maker and it was pretty much the same thing. The cheddar bacon fries we had were lacking the two special ingredients. Minimal bacon and cheese, very disappointing. I would give it another try but I'm not running back to Pittsburgh to get it again.
(3)Justin D.
I'm not sure what all the hype is about. After two failed attempts at getting a table in the past, we finally managed to secure a table so I could could try this long-awaited and much talked about burger. Before fire rains down upon me for posting a poor review from the Burgatory fanboys/fangirls...I'm not saying the food was bad. I'm saying it didn't live up to the ridiculous amount of hype I've heard about it from friends, nor does it jusitfy waiting 1+ hrs. for a table. They were packed. The service was Meh. The waitress was clearly super busy and they were understaffed, totally slammed, or both. I got a burger and a shake. I got the "Meat your Maker" which was less than impressive. Sure, it sounded like it would be great but it just wasn't the taste-bomb my mouth was expecting. My wife got some pot roasty burger thing that was better than my burger, but again, disappointed me. Perhaps my expectations were set too high. I'd take 5 guys over this any day. I'd take Red Robin over this any day. I will give you this, Burgatory...you make a damn fine milkshake.
(2)Sara M.
I have stopped here several times after shopping at Ikea and will continue to go back. Their bison burger is the best I've had when eating out. I love the build your own burger option. We also ordered the nachos, which were really good and enough food to feed 4 or more. The service is always good and the staff friendly. Even for a packed Saturday night, the wait was not long. The fries are not my favorite, but they have many other options for sides. Their prices are reasonable and you leave stuffed with to-go boxes. They also had a great selection of beers.
(4)Anna H.
This place is so good! I have had a lot of burgers but these are by far some of the best. I wish they had some locations back in my home town. The servers are super quick and kind as well. I would recommend the chips! They are much better than the fries. As far as downsides, medium or pink as they call it is very rare! I'll be sure to ask for no pink next time.
(4)Jimmie K.
Creating your own burger is such a bonus! Well taken care of from start to finish. The burgers are unbelievable. Beautiful place and staff!
(5)Natasha S.
I'm not crazy about burgers but this place is great. Their options are endless. We all went with the customized burger options and it was worth it. But let me tell you the toppings do add up! My burger was pricey in the end but delicious! Our table had the bison, wild crab, regular beef and the veggie. Everyone was pleased. I ordered mine with a side of greens, and let me tell you it's not a side. It was an entire full plate of fresh spring mix greens. We also had the steak fries which were actually portobello fries and they were awesome. The milkshakes are good here, especially the coffee and donuts! YUM!
(4)Rod I.
Expect to wait a little. It is worth every minute. It gives you a chance to absorb all the aromas. Be adventurous and create your own burger. Try something new like Elk or Bison. Don't forget the Bankok Steak Fries. Enjoy!
(5)Hari M.
Excellent choices. You can create your own. Even with no bun! Personally I move that. Great service. Most of the waitresses have a sense of humor. I even tried the veggie burger with bacon added on. Delicious. Once I had to wait for 15 minutes or so, but the wait was worth it. Some of my friends thought it was pricey, but I think it is value for money. This is not a fast food joint. This was my second visit and will be back again.
(4)Dragana B.
Huge burger menu -- this may be your jam, but I go straight for the little create your own sheets. I made myself a veggie burger on brioche w pickles, lettuce, etc. It was really good; the burger fell apart (to be expected when you're eating a veg burger, I guess) so maybe just get the naked option and eat it with a fork, but it tasted good. The side of potato chips was really good as well. There was a huge line, and it was really busy, but our waitress was attentive and sweet nonetheless. I wish I remembered her name, she rocked! Love it here!
(4)C C.
Overpriced. Burger was decent. The "chips" instead of fries sucked. One and done for me and the kids.
(1)Ricky R.
Good selection of burgers. Love the fact that they have a build your own menu. I was impressed by the fact that they offer beef, chicken, elk, bison, and even crab. Price is going to be on the average of $10-12 a person. Only huge kicker for me is a beer for $8. Didn't know I was at Yankee stadium.
(3)Dean S.
Bummed with Burgatory. I usually love this place but tonight's experience in Robinson Twp. Burgatory was not so hot. I ordered a burger, no pink. Guess what? It was pink. So, I sent it back and my second one was also pink, albeit not as pink as the first one. It was edible... if I ate around the pink. Our server didn't even ask if the second one was ok. The manager did come to our table and make amends by taking it off our check. They did the right thing, and I will try Burgatory again. But, when 90% of your food items are burgers, you should be able to cook it to the right temp.
(2)Tim H.
Excellent food and service. Now that's a burger! Burger was hot with fresh produce! Bun had a great taste and the chips were perfect!
(5)Argishd P.
I was traveling for work when some coworkers recommended we grab dinner here. I have to tell you, I was not disappointed. This place is a burger lovers dream come true. I have to be honest, I'm not much of a burger lover but I enjoyed my dinner. No wait, great attentive staff, great seating, atmosphere was exciting and TVs with the game on were a plus. You have a list of amazing burgers you can pick from with different toppings. They have traditional burgers and some none traditional ones as well. I opted to try the bison burger. It came with this great buttermilk ranch sauce which made it taste amazing. You can also custom made a burger if you don't like any of the selections. My co workers told me to try the "home made chips" that come with the burger and so I did. Although I wish I had selected another side like the steamed veggies or fries. The chips are what really stopped me from giving this place 5 stars. The home made fries really didn't cut it for me. Tasted kind of stale. Let's talk about why I enjoyed this place. I was told to save room for dessert. This place has some amazing shakes. I got the coffee and donut shake. It was great, a bit sweet, but it is a dessert, after all.
(4)Abby B.
I really enjoyed this place. From the food to the service, it's a great spot to grab a bite and relax after work. To order your burger, you fill out a piece of paper and customize every aspect of your meal. Meat, sauce, bun, toppings... your pick! From elk meat to kobe beef, this place has very interesting selections.
(4)Sergio K.
Not bad for standard burgers. Better when you custom build one. The chicken salad is actually really good there. What I really dislike about the place is the chairs. They are awfully uncomfortable. Literally, you have to eat and bail because you can't hang out with your friends afterwards. Sitting in these medieval torture devices make me want to think twice about taking out of town guests there. The boots are better. Wait times to be seated can be long.
(3)Jeff B.
Was in the greater Pittsburgh area for a short time and had time for a quick lunch. I like to pick an establishment that I can't find near home. Passed by Burgatory and though it looked interesting. My wife and I go in (my wife doesn't eat red meat, so I was thinking I would leave with troubles), but we both really enjoyed our lunches. She couldn't decide between the Psychedelic 'Shroom "burger" and the Crab Shack "burger". We decided to order both and share. We were quite impressed. We both agreed the Crab would taste better on a different bread selection. On the menu, it comes on a regular roll. I would try a different option next time. The Schroom burger was extremely flavorful and put together well. We both left happy and were glad we made a new discovery!
(4)Jeff W.
I was looking forward to my first visit at burgatory but it was nothing more than average. The service was just ok and the drinks from the bar took too long. The meat in the burger was dryer than i like but the flavor was good but not great. The server never cleared off our dirty appetizer plates but did get refills and check on how everything was. I did appreciate the fact that they use the Nowait app. Just an average experience and I would try it again it I happen to be close but won't go out of my way.
(3)Zac W.
Very good burgers! Great atmosphere and great service. Definitely would recommend this place to anyone
(5)Michael F.
While "make your own burger" might not be a unique idea, Burgatory's Custom Creation is a great take on the old idea. Start by selecting your burger, from Hormore Free Beef to Dry Aged Wagyu (with chicken, bison, crab, and veggie in between). Then, pick a bun - I went Naked! Relax, that just means no bun. From there, "pick a rub", "get cheezy", and "sauce it up" to your likening. Of course, no burger is complete without toppings. The "No Buck Toppings" are pretty generous and you can grab up to four for free. They also have "$1 Buck Toppings", such as grilled pineapple and maple cured ham, if you want to go a bit more adventurous. Finally, have it cooked either red, pink, or no pink. No, Burgatory was not the best burger of my life. However, it was very tasty and made exactly the way I wanted. And while the wait was a bit longer than we anticipated, it was clear they care about their customers and service once seated was prompt. I'd return if I make it make to the area and recommend if you are local you at least check it out once...
(4)Rebecca H.
Came here with two friends on a Friday night. First of all, the waitress was very nice. It was my first time there, and she explained everything. My friends love the Truffled Gorgonzola Fries. We ordered some. To be honest, I didn't love them. My female friend and I both got a customer burger- I enjoyed it. Her husband got ribs, which he absolutely loved. The meal was average/good up until the awesome milkshake that we all shared (HUGE!)...we got the smores, and it was absolutely amazing! That pushed it to the 4 star realm! Would definitely go back again.
(4)John S.
I had the Bison Burger and it was fantastic. Atmosphere was good and the server was very attentive. The only thing that made me give it 4 stars were the fries. They weren't crisp and were a bit soggy. The free chips would have been a better option.
(4)laura W.
Delicious. If you eat here too often, you could die a premature death due to artery-clogging, calorie-packing, and waist-expanding choices you'll make here... but HEY- everything in moderation, right? I'll keep it short n' simple: So, get the Gorgonzola fries, ANY burger, hell... might as well go for a delicious beer from their ample selection and don't you DARE miss a milkshake. The caramel pretzel could end wars. Delicious. Tip: Apparently, you can sign up for a table in advance at- nowaitapp.com Do it. There's ALWAYS a wait.
(4)Glenn M.
First of all, the chairs are painful. Too small. Legs don't allow room to get comfortable. (There were potato chip crumbs on the chair we weren't using.) It's very loud and the music doesn't know what genre it wants to be. The menu isn't appetizing. The "create your own" menu is annoying. It's like an airline. A buck if you want this. A buck and a half if you want that. The chips will take a tooth out if you're not careful. But the overpriced burger? Just okay. You might get a serving tray that isn't warped. Mine was. You couldn't fork a fry without the damn thing spinning like a top to get away from you. I can tell my friends I went there, but I won't be going back.
(2)CC C.
The location near Robinson is the easiest for me to get to as I do a lot of flying out of the airport. When it opened, I couldn't understand why people flocked there until I tried it for myself months ago. I'm hooked. My burger of choice is the Morty's Steakhouse. Medium rare, peppercorn patty with haystack onion straws, BBQ sauce, grilled onions, and cheese. So good it's scandalous. I get it with the house chips and gorge on goodness like the glutton I am. They do a really good job of cooking to order on the burger and they taste juicy every time. I've only eaten in once so I can't speak to the service. It wasn't bad from what I remember. The people who have taken my order for to-go service have all been polite and fast. It usually takes around 20 minutes to get my food. It's always packed at this particular location with a long wait so I don't bother eating in. I don't seem to be much for eating in anyway. I love this place and wish desperately it was in more places. I flew in from California and this was the first place I wanted to go after I landed. 3 months pining for a good burger has to mean something. Ps: the milkshakes are to die for!
(5)A. Lynn B.
I have to begin by saying that the 1.5 hour wait was not amusing. I was crammed at the bar with my friends and my husband. ..and a few creepy men who insisted on inching closer to me. Ugh! Gross. Then. .. the hostess was super mean and catty.... talking down to us when we asked how much longer the wait was (and not in a mean way). If I am told 20 minute wait and it's now over an hour. ..I think I earned my ask. Then the burger. I like burgers. My favorite burger joint is Bachi Burger in vegas. I would wait 1.5 hours there any day. But sorry friends... never again for the slimy, drenched grease-covered patty that I was served here. How can something be so slimy and yet SO DRY? Now. ..my friends tell me to give it another chance. I might. ..but not any time soon. I know I am going to be unpopular for this rating, but I stand by it.
(3)Sarah C.
Love it here. Every time we go I create my own version of a Bison burger. It's great each time!
(5)Adam C.
I live in a very small town. I know a few places you can get a good Burger and some places where you should not get a Burger. I have had burgers from all over North America and a few from Europe. So when a friend told me that Burgatory made the best burgers I decided to give it a try. Business took me down this road and I ended up here, with a hunger for some tasty cow. There was a small wait (6:00PM on a Friday, what should you expect), but before long I was seated and trying to sort out my burger. I elected to make my own with a Wheat roll, sautéed Mushrooms, Garlic Mayo, a few veggies, and of course some beef. My order came up pretty quickly and I was treated to one of the best burgers I have had in a restaurant. It was cooked perfectly, the toppings were all fresh, and they didn't over do or under do the toppings. Having eaten 100 burgers in a couple dozen cities was this burger the best I have ever had? No, but it is in the top 5 easy. Burgatory isn't just good, it is great. I will be stopping here again on my next time through.
(4)Julie D.
Nothing better than escaping the ordinary and going to Burgatory for an incredible burger! We stopped by on a weekday afternoon, only a 15 minute wait! Lucky us! We got a great booth. Our server was super friendly and fairly attentive. I started with a Burnt Almond Torte milkshake with actual bits of Prantl's Torte, Vanilla Vodka & Amaretto., BJ got a Rogue Dead Guy bottled beer. My shake was so good, BJ kept stealing it! For our burgers, BJ ordered the special of the day, it had pulled pork and onion strings on it and was served with chips. I did the create your own burger, with Cajun spice rubbed, spicy Ketchup, romaine, red onion on a wheat bun. It was so good!!! My only complaint was that it needed a bit more spicy Ketchup. I also got fries with mine. As much as I love this place, the truth of the matter is, no one can really have a shake, and still have room for the burger. Next visit, I am getting a salad, instead.
(4)Laura H.
I have eaten here a number of times and have a great experience each and every time! I recommend using the NoWait app so you are not waiting for over an hour for a table. I have usually spent my time at the bar and service has been "ehh" but as long as I had a drink if needed and my food-all was good. I always do a custom creation. I have also had the salted nutella crunch shake and it is to die for! My boyfriend has had the meat your maker and said it was awesome! If you want a burger, this is a great choice!
(4)Britney C.
This place has a decent selection of burgers to choose from. i love that fact that the beef is hormone free and none processed and that there's more than just one kinda beef. They also serve Wagyu and crab cake and veggie. You can customize your burger with endless combinations of toppings, sauces and spices; plus their variety of ingredients are your standard choices. I believe i tried the crab cake burger last time with arugula, tomato, red onion, spicy mayo, aioli and the memphis rub. It was just ok, they crab meat wasn't bursting with flavor but was more like a fish sandwich to me. I prefer there veggie burger which is soft but tends to fall apart to easily. I don't mind it crumbling though because all the extra toppings that tends to slide off the burger can be eaten together with a fork instead of your hands and fingers. The milkshakes are outta this world!!! Very creamy and fattening of course. My favorite is the strawberry and the caramel pretzel...MMMHHHH!!! It's not your average milkshake and when they say heavenly shakes...they mean it!! The price is not bad for the quality of food you get but i don't think $11 for a veggie burger with basic toppings is too fair. None the less if i am in the mood for a burger this is where i will go, not to mention the milkshake too. It's about an 35 minute drive with no traffic but id still prolly go there if it was an hour away.
(4)Gabrielle P.
Went to Burgatory a couple days ago! Burgers were delicious and cooked just the way you like them. I chose to create my own and it came out just right. Our waitress was very helpful and able to provide suggestions to help guide us in picking our meal. The only negatives I would say we ordered Onion rings as an appetizer and they were a little greasy. Granted the place was busy but service was slow. We were waiting a while before our burgers were served.
(4)Nichole C.
My husband had to run some errands with several people, and we were treating them to lunch for their help. Unfortunately not one of them liked their meal or the atmosphere. My husband said his crab burger was really bland and underwhelming. He said there was supposed to siriacha sauce, which he assumed would give it a little bit of a kick, but he didn't taste any heat at all. The other three people in our party said the same thing; the food was bland, boring, forgettable, and underwhelming. Most surprisingly to me was that our party said the place was way too loud, and they didn't enjoy the atmosphere. Considering one of our party goes to rather noisy places on a regular basis and one speaks very loudly, I was shocked to hear them say the place was so unpleasantly loud to them. Overall this was not a good experience, and my husband didn't even get take out for me from Burgatory. My husband was unimpressed with his visit and won't be going back; it certainly wasn't an experience worth the approximately $60 he spent. No, we would not recommend this place to others. EDIT TO ADD RESPONSE FROM BURGATORY : Nichole, We greatly appreciate you taking the time to tell us about their experience. We're sorry to hear they were unimpressed during their visit. We believe that one of the reasons we're such a busy little joint is because we love serving great food. Obviously, we did a poor job showing them that. We share all feedback, good and bad, with the entire crew and we assure you these concerns will be discussed. Thank you again for sharing their thoughts. Sincerely, The Crew @ Burgatory
(1)Celeta S.
Good food and delicious milkshakes. I had a bison burger for the first time and loved it. I also had a burnt almond torte milkshake with alcohol. That was the best shake ever. I love their food I wasn't a fan the chips I recommend getting French fries. Went at lunch time and was able to be quickly seated. I've heard horror stories about the long wait to get in. They now have 3 locations so hopefully they will help. Robinson twp, waterworks mall and the waterfront mall.
(4)Joseph S.
Look, if you haven't been here yet and you are contemplating it...just go. From the appetizers...to the fries...to the burgers...to the shakes...hell, even the water is amazing here. But seriously, if you really want to enjoy a night out and have some delicious food, just go. **Use the No-Wait app to put your name in prior to leaving. The only thing you may be disappointed with is the wait (because it is that great.) Finally, my favorite shakes in order, if you're questioning which to get: 1) Salted Caramel Pretzel 2) Fluffer Nutter Butter 3) Coffee & Donuts 4) Choco's Taco (without alcohol) 5) Salted Nutella Crunch 6) S'mores (And S'mores is still absolutely amazing...)
(5)Bethany T.
Restaurant was dirty... Thought burgers would be a lot better. Toppings were good but the actual meat was NOT. Drinks were average. Staff was ok. Nothing special.
(1)Shelby G.
This is my favorite burger place in Pittsburgh! I've eaten here several times and it's always been top notch. I highly recommend the "Meat your Maker" burger. has a high end taste that you just don't find at other burger joints. I also like the fact that they use local, organic produce and local beef.
(5)Marshall R.
Amazing burgers and wait staff! ( would be 5 if not for their terrible service) Absolutely embarrassing and unprofessional front of house staff. Literally cannot tell time, were texting while guests were trying to talk to them. Sad
(3)Emily R.
This place is great! You can either pick from menu items or create your own burger - there are tons of topping options, and some great meat choices besides beef. Menu said they locally source as well, which makes me want to support them even more. If you love traditional burgers, fries, and shake meal but want a twist, check this place out!
(4)Is A.
Try the nachos. Great starter. So filling. Meal in itself. Ordered the Yin Yang chicken burger. It was a chicken patty (not just a dry grilled chicken breast like most places). Unexpected and delicious with the cucumber salad. Sunday lunch hour was busy but only 10-15 min wait. Not too bad. Oh - and great selection on draft (including Kentucky Bourbon).
(4)Michael H.
Cool place with really good food. We were recently in Pittsburgh, passed by this place looking for somewhere to eat and liked the name, pretty clever, so we had to check it out, and so glad we did! The place had a really cool vibe to it, the burgers we got (elk and bison) were absolutely delicious, and the "fork it" appetizer was great! They give you fortune cookies with funny messages after your meal, which in no way makes sense but that's the point, I love it. Will definitely go again next time I'm in the area.
(5)Keith M.
We had good timing on our during-superbowl visit to Burgatory in Robinson Township. The environment is loud music, upbeat modern decor, and overall a friendly environment. Multiple people greeted us, and the staff was as efficient as they were friendly. While I saw many people with kids there, both my kids complained that the music was too loud --- and it definitely bordered on being excessive. If i was out with a few buddies, it's probably fine -- but if your kids are especially sensitive.... The chicken chili with two types of peppers was spicy, and delicious. It is of the six-napkin variety and require them! The milkshakes were fantastic --- the kids loved the vanilla ones. The Choco Taco (made non-alcoholic) was awesome! Over the top great shakes! The "custom" burgers ordered using a short pencil and checkbox sheet to fill out were cooked perfectly. The herb foccacia bread was great. The added rubs and sauces though I found lacking in quantity and potency..... they could have really seasoned it better, and I would have liked it better dripping in sauces than the mere wave they gave it. The cocktails got mixed reviews.....the strawberry and basil vodka drink was great and the Sangria tasted of overly strong wine --- no other flavors were easily detected. The fruit did nothing to help the flavor, and I doubt there was Brandy, Sprite, Orange juice or anything else. Too dry to be a Sangria. The sea salt and pepper fries were fantastic. Overall, I really like Burgatory, and it delivered on exactly what I was looking for.
(5)Will H.
I wish that I could say Burgatory is overhyped and unworthy of the always-crowded status, but when it comes to the burgers and shakes, it's fully-deserved. We've only been to this location one time, but if I'm comparing this with the original location, I'd give the nod to Robinson. It's simply more open and the bigger bar gives you better odds of getting a seat, which if you've ever tried to eat at Burgatory, you know is the biggest issue. First, I have to say that the burnt almond torte milkshake is one of my favorite gluttonous treats ever. In fact, the shakes...in particular, THAT shake...has lured me to Burgatory more than the burgers. I'm particularly fond of their heavy whipped cream and the fact that there's actual burnt almond torte blended in. I personally prefer it sans-alcohol, but the adult version is good. I just think it's better without the vodka. They're special shakes are always tempting, too, but aside from the pumpkin pie, which was awesome, I can't stop ordering the burnt almond torte. As far as burgers go, I've never had a bad one at Burgatory. I've tried their regular blend, the buffalo, and the elk. All three are simply delicious, with my favorite currently being the elk, cooked medium to avoid the lean meat from becoming too tough. I've enjoyed their burgers as-is from the menu, but if you're not into things like bacon jam and caramelized onion, you can always fill out the custom burger form at the table. Frankly, the burgers themselves are actually good enough that the toppings are totally unnecessary, so I think you're safe either way. The sides are probably the most underwhelming part of the meal. They just don't standout after such good burgers and shakes. The quinoa was definitely not my favorite dish, but the fries are solid. The onion ring are good, but be warned...the appetizer is a huge order. Overall, if you're looking for a tasty burger, Burgatory is a great option. I still give my vote to Winghart's if you're just looking for a good burger, but Burgatory is a close second. If you're looking for both a great burger AND a delicious shake, Burgatory can't be beat. Regardless of your appetite, though, there's really no restaurant in Pittsburgh that's worth the wait that Burgatory tends to have after 5 PM. We've resorted to using the No Wait app to see the wait time and get our name on if it's reasonable. Enjoy!
(5)Zindan T.
First time and probably last, I would give this place one star but the waitress was nice enough. The food was bland greasy and over done. The set up was uncomfortable and dark. This place had identity crisis written all over it they sell burgers have a bar and finish with a fortune cookie? Stay away if you want to save 50 bucks
(2)Mike H.
Service was good, food was good. My only complaints are the noise level and the price. I had a $11 build your own sandwich. It was good, but I've had much better for the price. Then the check is served with a fortune cookie. I expected to find a custom burgatory type quote inside. Nope, it's a normal old fortune cookie. All draft beers are quality micros, but expect to pay $6-7 for a pint. But above all'm my biggest gripe is the noise level. We frequent a lot of "sports bars" but this is by far the loudest. The technoish music is way too loud. I had to lean into the waitress to hear her. Forget conversation over dinner.
(3)Miriam W.
I eat very little beef, so a burger restaurant is not the first place I think of for lunch or dinner. Now I wish I had discovered Burgatory earlier, as there is so much more than beef on this menu. We stopped by on a Sunday night and found them very busy, so we nabbed the last two remaining barstools and avoided the half hour wait. According to the very helpful bar staff, this is usual for Sunday night at this location...they let us know it's their busiest night of the week, so heads up on that. The woman who waited on us was great at helping us to decipher the menu. She explained everything clearly and was quick to point our some of her favorites. I like that you can put your own meal together from the list provided...my husband took advantage of that fun feature to create his own masterpiece. I went with a regular menu burger that sounded great; the Elk Gone Wild, which is an elk burger "Diablo dusted" and topped with gouda, caramelized onion marmalade, bacon jam and tomato vinaigrette tossed arugula. I opted to get mine sans the bun and switched to a side salad for a $1.50 upgrade. This burger was delicious, with more than just a hint of spice from the Diablo dust, a nice sweetness from the caramelized onion marmalade and a little bit of smokiness from the bacon jam. I had asked for some of the tomato vinaigrette to go with my side salad, and the dressing was terrific. The side salad was also very substantial, with some pumpkin seeds, parmesan cheese and oven roasted tomatoes finishing it off. Overall a very delicious and, dare I say, nutritious meal. I was happy to discover that one can eat a healthy, well balanced meal at this restaurant...or you can go for one of their shakes and really indulge. Next time I may try a salad, or even the veggie burger, as they also sounded really good. Good food thoughtfully prepared, excellent service and, if you sit at the bar, a great place to watch a game.
(4)Kandyace W.
Wow! Wow! Wow! Coming from New Orleans I asked what is specific to Pittsburgh and all the locals pointed me in the direction of "BURGATORY!" My boyfriend and I stumbled in this usual burger place. {{SN: I can't lie we yelped it as well and we were like ok let's do it!}} Lol..ANYWHO...WE LOOOOOVE YOU BURGATORY!!!! WE LOVE THE POMMES FRITES topped with TRUFFLED GORGONZOLA (OMG I COULDN'T STOP EATING THEM!!!!) WE LOVE THE Crab Shack burger, the Meat Your Maker, the Home made Chips...and the custom burger option!!! Heaven on Earth!
(5)Stephanie H.
So I created a burger myself and loved it for me it's the best burger in town and well worth the long waiting time for a table - sometimes 2 hours! What we do, but our name on the list and go shopping in the places around it you get enough time to come back. Also it's hard but save some room for the gorgeous milkshakes, my recommendation Campfire Smores as dessert!
(5)Seth H.
I've been to this Burgatory a couple times. It's never failed me. I went there on New Year's Eve after walking out of Don Pablo's (it's the pits) and my wife and I enjoyed sitting at the bar. They have a good beer selection, although I would appreciate a few more local brews. The burgers are always good. We are vegetarians, so we really appreciate a good housemade veggie burger and they've got it. We've had the nachos too (minus the chicken chili) and they were good, but had just a few too many green peppers. All in all, it was very good and we'll be back again.
(4)Faith A.
Upon seeing that the traffic from the Airport headed back toward the city was awful, we decided to stop for an early dinner at Burgatory. We have been to the Fox Chapel location, but not here as it was always insanely packed when we would want to try it. I am so glad that we were able to come here as it made a bad experience I had at the other location way better. Because the space is bigger, I think the likelihood of getting a seat in a timely fashion is higher. The first thing I noticed here was the service was better than the last few times I have been to the other location... less of an attitude, and more friendly. It was so bad at the other location the last time, I could not help but complain. Our server here let us know it was happy hour and that apps were 1/2 off and specialty drinks were 5.00 (I thing that was what she said), and there was a discount on Craft beers too. We ordered some fries and an Almond Torte Milkshake that came out so fast. We were used to the milkshake taking forever so were very surprised by this (and my husband was very happy). I created my own burger which was good, and the hubby seemed to be a fan of his "Elk Gone Wild" burger. I cannot give it 5 Stars as I have only been here once, but I will be back and if my experience is the same I will up it to 5 because it is consistent :)
(4)Rachel C.
My friend told me she cried after drinking a shake here. Because it was THAT good and it made her SO full! I kinda felt the same after devouring the ENTIRE boozy S'Mores shake in one sitting! Sad fact: they also give you a tin half full of the good stuff, so you're basically sucking down like 20oz of boozy ice cream deliciousness! I have to make mention of the shakes first and foremost, because they're my jam here! Don't get me wrong, I think the burgers are fantastic, and number two on my top burger list in the city, but Winghart's takes the top prize. So since the shakes are my first priority, the food is secondary. I've had the burgers at the Waterworks location and they've been fab, but I need to concentrate my massive calorie intake on the good stuff. So I got the psychedelic portobella, which is a porto sandwich on focaccia with roasted red peppers, incredible smoked gouda and this bomb garlic mayo that pulls it all together. Oh yeah, it also comes with greens:) I had it at the Waterworks location and it was a way bigger portobella, so that made me a bit sad, but it was still good. And seriously, it was secondary to the magical shake!
(4)Meghan M.
I just love Burgatory! Their burgers are delicious, and you have tons of toppings to choose from. Freshly made strawberry lemonade is excellent! Coleslaw is fantastic! However, you may have to wait for a very long time to be seated. Facility is neat and clean. I will be returning!
(4)Sumaya E.
DON'T GO! BAD FOOD BAD SERVICE!!!!! we ordered bison and meat ur maker wings and fries.. not worth it! i went to burgatory with my brother and it was the worse burger we ever had aside from that the waitress who was very rude and didn't have any information about the menu. My brother order his burger with no pink ( how they say medium well) and it came out raw all through. Nothing special about the fries or chips we also ordered the wings that were ok.
(1)Nancy B.
Crab cake with shells, greasy mess of fries, and nasty beans turned a 4 star experience into just being 2. It was a Saturday... lunch... noon... 20 min wait as advertised... text message system worked as advertised... the "thank you" message after we left seemed over kill. Waitress was super fast... but when she saw we were discussing the choose your own burger pad she didn't even try to up sell us to the specials... we were half way done when a table near us sat and we heard all that we missed. Shakes were as advertised... I wish we hadn't been driving... the alcoholic selection looked like mudslide heaven! Straws are REALLY large in diameter and handled the pretzel bits of the Caramel Pretzel really well... 1 $6 shake was more than enough for 2 people... it was like starting a meal with dessert but the huge glasses of water carried us through the rest of the meal and were refilled promptly. Frites with Parmesan Peppercorn - cute small bucket with a big problem... so much parm that it sweat out a TON of grease and the bottom 1/4 of the bucket was inedible... and it wasn't like you could get a handle on any of the fries... none of them were longer than 1.5 inches...so it was a bucket of ends? Build your own burger should come with some warnings... the waitress told us that Brioche is just white bread "in case you didn't know"... um... no... it's not... but... um... yes... that's what it was... nothing eggy or sweet or any texture resembling Brioche... except the way the bun is formed. You can skip the run section... we didn't taste the sweet onion rub on either a beef or a crab burger... and skip the provolone if you like that... it was kind of chewy... no taste... the cheddar was ok Beef burger came out medium as requested... tasted great... BBQ sauce was great... baked bean side dish was straight up nasty... we couldn't decide what it was made of... and didn't care... 1 bite each... left the rest. Crab burger... mostly bread in pockets... 2 dime size pieces of shell... more or less tasteless... the garlic mayo was nice... pickle chips were good... tried to eat just the crab cake to see if we could taste anything... and I mean anything... on it's own... nope... finished it only because of the cost... and the time... and not wanting to go somewhere else on a Saturday at 2... because by then it was 2 pm... and we were ready for any place quieter! Jalapeno cornbread had lots of corn kernels and more pepper taste than heat... the honey butter was puzzling... the cornbread wasn't sweet on it's own... we felt like we missed something in the story behind the sides... not that there are any explanations of them on the menu. We don't live in the area and would not give it a second try... there are literally dozens of other options that we could have spent $40 (before tip) on 2 burgers, 1 order of fries, 2 sides, and 1 milkshake.
(2)Mandy M.
The food is always great and the service is always great! The wait always seems to be a little less than what they tell you which is great. They use a text messaging system for waiting which is awesome, especially with kids. Very kid friendly place. 5 stars all around
(5)Shao T.
Love the Burgers, hate the service. I've eaten here three times and I've been very impressed by the food, even for take out! The Truffled Gorgonzola Fries are amazing and the Bangkok Fries...The massive Portobello Mushrooms that they are...amazing! . I haven't had a bad entrée or appetizer there yet. The cocktails and service are another story. I've never seen a more cranky bunch of servers/bartenders in my life. I've tried all of their cocktails and I don't believe any of the Bartenders know how to make them; way too strong on the Alcohol with very little of the other ingredients, or it's the other way around. They also taste completely different each time: the Grape Refresher was anything but; the first serving all I could taste was Basil and Bottom Shelf Vodka. The second time, it was just a sour glass of Ginger Ale and Lemon. The Deuce's Wild Mint Lemonade was like drinking a Gin Martini with a splash of Lemon. The Bartenders are more interested in their phones and their coworkers than the customers while their attitude leaves a lot to be desired. They also know nothing about their beers and cocktails; asking what type of IPAs they have on tap shouldn't be met with a blank look and pointing at the taps and when asked for a cocktail recommendation, you hear "Uh. I don't know..." and they walk away. In the end, call in your order and if you sit at the bar, expect crappy service if you aren't a friend of the Bartender. Four stars for the food (fries have the potential to be soggy when you get them home) and no stars for the service.
(4)Morgan D.
Color me impressed! They have a beautiful space at the Pointe in North Fayette/Robinson. Hip decor, as usual. For a first day, the restaurant was busy, but we were seated right away. Our server was amazing--friendly, knew the menu, had recommendations, fixed our one small problem promptly and with an apology, and checked up on us just often enough. We started with the bourbon bbq wings. They were tasty, although needed a bit of salt or spice or something. But I'm not complaining. Then I got my burger, a build your own which was definitely up to Burgatory standards. I was worried about consistency over several locations but this was spot on. The happy hour specials are great -- half off drafts, half off apps, and discounted specialty cocktails. Great job on the new location...we'll definitely be back!
(5)Amy P.
Great burgers! I love that you can customize your order (fill out a sheet with all specifications, bread, meat, toppings etc. . ). Great concept! They also have suggestions of combinations as well. I ordered my burger medium rare and it was perfectly cooked--many places do not know how to cook a good medium rare burger but Burgatory gets an A+ They have great (but HUGE) milkshakes too!
(5)Doug C.
Today was truly awful. I spoke to the bartender about temperatures. Based on her information I ordered a naked burger , not pink. She assured me the burger would not be charred or burned. The burger came fully burned. I know the bar tendered didn't cook it but since we did have a conversation specifically noting that the burger would not be burned, she should have checked. She offered to bring another but I respectfully declined. Seriously how hard is it to cook a burger medium or medium well?
(1)Patrick P.
Great for a lunch meeting (if you arrive before 11:30). I have been to the location over in Fox Chapel. This location rocked as well. I decided to create a burger. The burger was a little overcooked (I requested pink). The fried egg and bacon were tasty and made up for the slight ding. I always recommend the milkshakes. I have to avoid them at all costs unless elastic jeans come in to style. If you go to any Burgatory please be prepared for a wait. Service - Great - Our order was taken right away and we did not have to wait long for our food. Cost - More expensive than Five Guys (which is almost next door - a good backup burger place if you cannot wait) Atmosphere - Very similar to their Waterworks vacation. It can get noisy at times. I will be back - Enjoy!
(4)Liz K.
Burgatory has taken Pittsburgh by storm. I've eaten at a few of the locations now, but I prefer the staff at Robinson. The service is always good, the menu is diverse. I recommend the Portobello fries and always the cocktail menu.
(4)Sarah K.
Alcohol in my milk shake? YES PLEASE!! Quite delicious. Everything has been said. The burgers are juicy and large. There. That's something.
(4)Craig S.
Yelp helps again! I was here last week and got a little ambitious as I ordered a burger with fries and a shake! This was the only thing wrong as the meal defeated me. Now onto the rest of the story. The burger was a make your own buffalo burger and it was excellent and cooked perfectly for medium rare. My waitress helped create the perfect combination of items for the burger and my fries were nice and crispy. Lastly the nutella crisp shake was excellent! It's slightly price but excellent all the same.
(4)Cindy L.
Nice atmosphere. Great service. Nice concept. Love all the options for burgers/crab cake/chicken.
(4)Ronnie M.
Grabbed lunch before heading into work the other day. Sat at the bar and was immediately attended to. Told about the Happy hour and drink specials. Because it was before work I stuck to a sprite which always stayed full. The beer selection was enough to make me come back. I had the wings on the half off happy hour. Amazing. And the bison burger. Out of this world. Staff was awesome. Environment was cool. Food was amazing. Will definitely be coming back!
(5)Kristal M.
First time here and what can I say, the food is awesome and so was our waitress. The shakes are the bomb, especially with a shot of alcohol in them. Service was quick once we decided on what we wanted. The waitress was extremely helpful as I had two different choices picked out and asked her which one of the two she would recommend. We'll be back again and soon. My son's birthday is coming up and this is his choice of where he wants to go to eat.
(4)Joe D.
Like its older brother out off of rt. 28, this burger joint boasts a charged energy feel inside, off the chart high end burgers, a great beer selection and adult milk shakes. You can build your own burger with lots of imaginative toppings, cheeses, buns and breads, rubs, sauces, and if you're not feeling the hormone free beef, try the free range chicken, bison, lump crab, or go vegan with a grilled portobello or black bean veggie patty. I had the grilled portobello on a whole wheat bun, grilled problano peppers, fresh spinach, arugula, and micro greens. My rub was Cajun, and I topped it off with a truffle aioli. I thank the Burger Gods from above that the Robinson store opened because now I don't have to travel the god forsaking route 28 to go to the store near Fox Chapel. Burgatory can stand up to those burger joints you see on TV across the nation, no gimmicks here, none of that 25 pound burger challenge, just honest to goodness ingredients at a great price.
(4)Stephanie F.
I was so excited to finally try here. I was let down. I ordered My hormone free burger with no pink and it was super dry. And the grease, oh God, the grease. The fries and portobello mushrooms were laden in it. They nailed the shake, though. Nailed it.
(3)Elizabeth B.
I have dined at the Burgatory location in the Waterworks plaza multiple times but have only eaten here once. I came with a large group (10-12, I think?) on a Wednesday evening, and the staff did a good job of getting us all seated within 30-45 minutes, even though some of the group was running late. My husband, a friend, and I shared the Truffled Gorgonzola Pommes Frites. I had only been able to steal a few of these fries in the past, so I absolutely stuffed my face with them when I had a larger supply! By the time my Morty's Steakhouse burger arrived, I was almost completely full. Though I know it's one of Burgatory's most popular burgers, I did not really enjoy it.... However, I had just eaten about 2 lbs of gorgonzola-covered fries, so that may be why. For my milkshake, I ordered my go-to -- Salted Nutella Crunch with Chocolate Vodka. As always, it was absolutely delicious. The most impressive part about my experience was the service. The waitress was initially intimidating with a short, "aggressive" haircut and covered with tattoos. Looking at her, I thought she would be one of those people you would timidly ask for a refill of water, hoping she wouldn't bite your head off. However, her personality couldn't be any more different than her look. She was one of the best waitresses that I've ever had. We had three small children in our large party, and she catered to their needs exceptionally well. She delivered their meals early, just so they wouldn't be hungry. Their mom would normally order a milkshake and split it herself. However, she brought their milkshakes in little plastic cups, each one decorated on top. I could go on and on. She just made the experience very comfortable for the parents of these children. I hope when I come back that she is my waitress again! If I could remember her name, I would give her credit in this review. She made our dining experience truly 5 stars.
(5)Janel C.
I know there's always a debate as to which burger is the best in town...my pick, Burgatory! Juicy, flavorful, and cooked perfectly! It's not the closest to me, but it's definitely worth the drive to go to Burgatory. The setup is well done too! Sometimes there can be a line, but their wait list system allows you to leave a number and shop while you wait! And when it's time to order, they have an order sheet that allows you to select and document whatever your heart desires! There's also a decent happy hour selection, but really, I'm there for the burger!
(5)Matt N.
I love this place. I come here every time I come to Pittsburg. Great burgers and if you won't get here often, make sure you get a milkshake! If it were just a tad less pricey, I'd give it 5 stars. But the meals are great!
(4)Darren W.
Kay wanted to shop at the Robinson Mart o' Walls but insisted on eating first. Once I remembered that a new Burgatory location had opened in the area, I couldn't think of anywhere else to eat. Strip mall ahoy! Thinking it was a conscious decision for the both of us. I was not at all cognizant that we were placed into this position by...The Adversary. Figurines of Kay and I lay before Him on a vast chessboard. Still longing to wreck my future through his demonic machinations, The Adversary recalls previous encounters whilst watching us through a crystal ball... yelp.com/biz/delucas-res… yelp.com/biz/burgatory-p… yelp.com/biz/burgatory-p… As fate would have it, we arrived minutes before the Sunday lunchtime rush, narrowly avoiding a long wait by snagging the last table available at the moment, one built...for two. Fate: She is crafty. Industrial decor similar to that of the Fox Chapel location threatened to mesmerize us. Slogans, Venn diagrams (pentagrams?), and maps to Hell distracted us from the mission upon us. I looked to the ceiling and saw His visage, His...grinning visage for a split second. For the next several moments by body was under his control, and I could hear His voice in my ears, echoing, tormenting... Our lovely server Sarah B.(Hello!) came to take our order. As if guided by unseen hands, on the notepad provided, I automatically checked off the components of a burger that would threaten to swallow my soul...whole! "Let's see Mr. Steel? Is it? Heh heh. You'll be having the Dry Aged Wagyu Beef on a baguette bun as you did for our virgin clash with coleslaw, bread-n-butter pickles, guacamole, onion straws, fried egg, aged gruyere this trick as well as grilled pineapple, and...oh, why not? Bacon. With fries of course. Let's not forget the Memphis rub and Truffled Shallot Aioli." "Too easy, devil," I spat back. "Oh, let's include some Braised Pork Belly Sliders also. That should finish you off before you get to MOAB or even Ginormo, the chocolate chip cookie sundae." A trio of hellpigs came armored in buttered buns, the zombie ungulates' blood running with whole grain mustard and homemade bourbon BBQ sauce. Onion straws added crunch as did the punchy coleslaw. Lard, crispy, lard threatened to strangle my aorta, yet Kay and I dispatched them with a swift brutality fueled by hunger. The golem of meat was constructed in a whirlwind of green mist and stumbled towards me...growling, directed by The Adversary's taloned, bony finger, carrying a demonic, pitchfork-like flag with my epitaph on it. "Attack, my creation!" Shards of salted potatoes, ideal in their blend of crisp, chewy, and soft, were caught by me and devoured, defying the monster and his master. I leapt upon its back, munching through the baguette hide of the creature, puncturing its supple, rich wagyu insides, the guacamole adding more decadence, the aioli turning my lunch into a Luciferian opium-laden orgy, the onion straw snakes making it near deadly. I persevered, holding the abomination's defeated body over my head. "Bring me Ginormo!" I cried. "ROOOAAARRRR!!!" The behemoth responded, sounding like a thousand rusty gates opening at once. The Adversary rode atop its back of golden vanilla ice cream, whipped cream, chocolate and caramel veins. The oven-fresh cookie was doughy, slightly salty, and dusted with powered sugar, the cold ice cream never detracting from its ductile nature. His taunts driving me, I broke down the sundae with scoops and chomps, savoring the fudge and the richness-cutting dairy products. As I finished the last lump of ice cream, The Adversary vanished with a look of terror and astonishment on his chiseled face. "MOAB will finish him. I know this." My stomach stuffed almost beyond capacity, I managed to keep nausea at bay. Sarah's adorable face was flush with relief and joy for I had conquered malevolence on this day. P.S. According to Kay, I have a fan (?!?) in Sarah B. Apparently I was discussed as I used the restroom prior to our departure. This one's for you, Sarah! Sorry for taking so long to put up the review!
(5)Lisa M.
We had dinner there last night with a pRr of about 30. Had been on a Hockey tournament weekend trip. Burgatory is delicious. We did have a wait because they are very busy. I don't mind. They had great wine glasses and good beer for my husband. The players sat together and started off with the famous shakes. My son likes it but it's just too much he said once he got 1/2 way into it. But all of the food was so good and it is a very nice atmosphere. Would definitely recommend it :)
(4)Josh F.
1st time here. Just wanted to give some recognition to our waitress, Christy. She was great.
(4)Shawn O.
OK, Burgatory completely cheated in stealing a 5 star review. They knew I love Burnt Almond Torte (so much we had one as our wedding cake). They knew, that if they could manage to spin it into an addictively good milkshake with vanilla vodka and amaretto, that I'd likely be hooked... and they were right. Add this to an Elk burger that was ACTUALLY JUICY (not a dried out brick like a lot of other places serve) and well done sweet potato chips, and you have for one awesome gut bomb of a meal (be ready to take a nap after this one). I had reservations after having a Burgatory burger that left a lot to desire from their Consol Energy Center location, but I was honest with myself that it wasn't likely a good representation of the real deal... I was correct as well. I'm not exactly sure what my favorite burger in the burgh is now... but it's definitely a tie between here or Winghart's!
(5)Ron P.
Totally delicious you must look at the custom menu there so many choices of exotic meats cheeses sauces. Bison, Elk, Kobe Wagyu beef and more. You must finish your meal off with an AWESOME delicious milkshake; they have so many flavors to choose from I had the caramel pretzel. Mmmm.
(5)Jennifer B.
My husband has been traveling to Pittsburg for a year now and every time he comes home he talks about how good this place is. Well I finally traveled to Pittsburgh to check it out. I started out with a choco taco shake, very very yummy! Next I had the fries with Truffled Gorgonzola, oh my gosh they were yummy melted in my mouth. We also tried the FIRE KISSED SRIRACHA WINGS, the sauce was very nice, so tasty. Then we had the burgers (yummy yummy yummy) try the elk, you will not be disappointed. Overall this place was great. Great food, service and atmosphere!
(5)Monica D.
In the past 5 days I've been there twice because I just can't get enough. The first visit I ordered a custom bison burger with the sriracha remoulade & cracked peppercorn rub... Delicious. My boyfriend had the " Meat Your Maker" and he said it was "a culinary orgasm". On our second visit we decided to split a Meat Your Maker and the burger of the day which happened to be a duck patty, with duck confit, sautéed onions, tomato jam, and bacon. What a GREAT decision. We also had Herb's Grape Refresher, it wasn't too sweet and had a wonderful taste. Our server was Cindy and she was fantastic, she put up with my boyfriends odd jokes and made sure we were happy at all times! The wait is worth it! These people know what tastes go well together and I look forward to their future creations.
(5)Angela H.
Nice location. Crowded. Lots of choice for your burger since you can create your own. Prices were just fine. Didn't think it was outstanding, however. Decent place!
(3)Kevin M.
Not impressed. Shoulda went to 5 guys. How are your choices for burger temps red, pink, or no pink??? I ordered pink it was def rare. 20$ for a burger and a beer is way too much! Won't be coming back.
(1)Paula E.
Oh my Oh my Oh my! One of those places I wish we had locally where we live! We were in my husband's home town, and saw a sign on the highway for this place. Over to yelp of course to check out the reviews. Definitely put it on our try list while there. You can design your own burger which I took advantage of. You fill out a slip and put what you want on it from the bun to the meat to toppings. Hubby went with a burger from the menu as they had some interesting ones to choose from. We also ordered the truffled gorgozola pommes fries. WOW Again. I loved it all- from the little devilish stakes they put in your burger, to the atmosphere inside. I also had one of their heavenly shakes with a huge marshmallow on top. If this is purgatory sign me up! Hubby finished off the meal by asking if I would consider moving here just for the place. While I give it high ratings, I think I will wait until they come south and build one here in Raleigh!
(5)Stephanie L.
I am sure that because they are packed, they do not need to do anything about customer service before you are in the seats. They accept no reservations and no call ahead for putting your name on the list, so when you have a large family, it's impossible to go there for anything at a normal eating hour. Burgers are my kiddo's favorite and I would have loved to treat him to it after a celebration for him, but the wait on a Saturday was 1 hr. 45 min. No, thank you. Moral of the story, if you have something special going on and want to treat the crew to lunch or dinner, especially on the weekend, you might be better of going somewhere else. Definitely, if you are a party of 6-9. Having been there before, I knew the food was good. It's a little different, and worth trying if you are a small group at an off time.
(2)Angelica R.
Last meal status. If you know you're having dinner here, don't eat all day because you will want to finish every.delicious.bite. And have a shake when the meal is done. I always get the Burger of the Day and it never disappoints. If the BOD doesn't float your boat, go for the Farmer Brown - I'm a person who loves fried eggs on my sandwiches and if you're here, you already jumped off the diet bandwagon and are rolling downhill to a delicious river of craft beer and meat, so go all in. The burgers come with homemade potato chips and I love them so much that I don't miss fries (though you can fries here); they chips are crunchy and salty with just a touch of oil still on them to give them that extra crispiness. And the shakes... If you're old enough, spike a shake and don't look back. I'm not sure if the shot makes a difference, but the liquor actually cuts the sweetness of the ice cream so it works really well. Aside from one time here, I've always had to wait at least 30 minutes for dinner, but the table turnover is pretty speedy and once you're seated, the servers don't rush you through your meal. They have great servers and fresh, unique flavors on their burgers and shakes. I don't think it can get much better than this.
(5)Candice M.
I love burgers, and I like milkshakes.. and I want to like this place, but for some reason their burgers just don't cut it. They have lovely sides, a few uninspired burger creations and decent prices. The shakes really seem to be the star of this show.
(3)D. F.
Good, above average burger. The homemade chips left a little to be desired. The sweet potato chips were soggy and the "regular" chips were hard to the point I was worried about my dental work. Good overall. I'd go back if I'm in the area but probably wouldn't go out of my way to eat there. 3.5 stars.
(4)Kyle G.
First time here-came while visiting my brother. We checked in through a friends app before we left so once we got there we only had to wait about 10 minutes. The atmosphere was pretty cool. Our server was very helpful and had many suggestions. Their alcoholic milkshakes were decent-I had the chocolate caramel. For diner I decided to go with something a bit different and got the crab-shack burger. It was awesome! All in all we had a really good experience and would recommend.
(4)Serena T.
You know that good puke feeling you sometimes get...when you stuff your face with so much awesomeness that your stomach doesn't have time to catch up and tell your brain to stop eating or you'll explode awesomeness everywhere...well my Burgatory experience was something like that. But thankfully I didn't explode but felt like I was going to but in the good kinda way. All I had previously heard about Burgatory was the awesome burgers and shakes so this is what I was determined to try. I sat at the bar - there was no wait - and ordered the caramel pretzel shake. How its even possible to capture pure ecstasy in the form of a shake I'll never know, but that's what it was! It had pieces of crunchy (not soggy) pretzels throughout and with the subtle sweetness of caramel. I should mention that I restrained myself from inhaling the shake because I had a burger coming that I also wanted to savor. So after a few large sips, I pushed it to the side anxiously waiting for my custom burger. Beef patty with peppercorn rub, bourbon bbq, smoke gouda, grilled 'shrooms, arugula and tomato on a wheat bun. As you can imagine, I felt like I was in Burgatory purgatory waiting for my burger while restraining my whole body from downing the shake. So after about 20 minutes, I was getting a bit impatient but I told myself to calm the heck down. But then I noticed that the girl who sat next to me at the bar, but arrived 10 minutes after I did, got her burger. Then there was a couple across the bar who must have arrived 15-20 minutes after I did who got their food. At this point it must have been 35-40 minutes with no burger. My will power to stop drinking the shake had diminished about 20 minutes before so the shake was nearly done. Now here's a situation which had the potential to be an awful experience and a potential 1-2 star Yelp rating. But this is how it was saved! The manager came up to me and apologized for the delay in my food and that she would make sure it comes out as soon as possible. About 10 minute later, there was my burger all ready for me to eat. I was told by the waitress that their computer system had crashed right when they entered the order so it must have never gone through. The manager came to check on me to make sure everything was ok and I said that it was. She then told me that my whole meal was on them! Wow - now that's customer service. While there was a part of me that felt entitled to at least have them discount or comp the burger, I didn't expect them to take care of the shake as well. To me that was way beyond my expectations but made me really like this place all that much more. The burger and shake were fantastic and I highly recommend checking this place out. I know I will! I wish I could have left them an awesome tip but didn't have any cash on me so the next time I go I'll be extra generous with my tip! I mean really it has to be a sin to eat food that good and not pay for it!
(5)Daniel L.
Spiked Shakes? Interesting. Didn't want to be filled with remorse from gluttony. Burger? A-OK. I got Meat Your Maker. Wasn't heavenly as the menu described it. And definitely not worth anywhere near the $13.50 I paid for it. Fries? Soggy soggy. I asked them to refry them and still soggy! I normally wouldn't ask them to but I paid an extra $1.50 for them! And we aren't talking about sweet potato fries here people! But on a plus side, thank god that there's some decent restaurant near the airport hotels! I don't feel like venturing off 15 miles and through a few bridges into the city if I don't have to.
(3)Nin A.
I don't want to say I'm a fan of this place but I did enjoy my first and only experience at Burgatory. I'm also not a big burger fanatic so I'll only give it a 3.8 (not the restaurant's fault at all). This is a really fun and cool place and I guess a MUST for burger aficionados! I can see a lot of people LOVING this place. The service was awesome. Our server was super knowledgeable about the menu and very friendly too. I made my own burger for the first time which turned out to be a decent burger so that was kinda cool. The shakes though were nothing to rave about. I mean I already had a ginormous burger + appetizers + cocktails so when you add that milkshake to the equation which I did, you bet I was in some serious pain by the end of the meal. I couldn't even walk up straight to the car. It felt like a dinner you give someone in a death row! If you're up for some gluttonous meal, the Burgatory is the perfect place for ya. The name itself says so.
(3)Chrissy L.
What a great urban take on burgers and fries! Stopped in here with my dad during our cross-country road trip. We had to wait about 45 mins for a table because it was so packed! I ordered a gluten-free burger and root beer float - my comfort foods. The burger was tasty (ordered it with no pink) and the gluten-free buns were great. I ate the sweet potato chips the day after and they were really tasty. My dad ordered a chicken salad and it was gimongous! Our waitress was really attentive and helped us out a lot. I would definitely like to come back to try the other burgers.
(4)Arpita B.
My mouth waters every time I think of these burgers. I have been here twice and have done the custom(build your own) burgers on both occasions....was not disappointed either times! The beef patty is Sooo juicy and flavorful...who needs the bun and the other condiments! Aaah burgatory...I think it's time for another visit!
(5)Amanda W.
Burgatory is my current craving. I want it ALL the TIME! I love to design my own (chicken) burger. I love the rubs. I love the toppings. I love the chips. I love the milkshakes. I want it all, and I want it now! One downside: The wait here is ridiculous, and it's like they're not even trying to get people seated. Several tables sit empty for 10-15 minutes. (We timed them.) They have this system whereby you get a page, and you have time to come claim your table so people drive all over the mall. I'm not a fan.
(4)Janna B.
This place is awesome! I highly recommend the elk burger and the coffee and donut shake is perfect to share... And comes with chunks of donuts in the shake. Don't waste the calories on the chips- nothing special with those, but come on, you came for the burgers.
(4)Omar C.
Pittsburgh has a right to brag about this place. It is THE best burger I have had, perhaps I haven't had a good burger yet, but these burgers are the epitome of burgers. I may have to break it down by the building blocks of burgers. First off you have choices with the Custom Creations that include a wide variety of styles (see the pictures for a menu.) The bread is soft and fresh, warm, toasty but not crunchy or chewy. The meat is juicy, well cooked and flavorful. The toppings and additions to the burger add a flavor and style that is unmatched. The milkshakes will bring the boys to the yard. The milkshakes are thick, oozing with flavor, and a perfect portion. Burgatory isn't just a burger joint, they serve foods that aren't typical to a burger joint; it breaks the burger barrier. The service is rather minimal since a lot of the work is done by the patron. It isn't quick but its worth the wait. The interior is nice, dark, and my best guess would be urban. They ask for your phone number so they can text you when your table is ready, it beats carrying those vibrating discs. I have heard the wait is long, but depending on when you go, I guess the wait is different. My wait was only about 10 minutes for 2 people. They have nice art on the wall and an algorithm on the wall to help make your choices. The only downside I see here would be the density of seating. I felt the seating was too crowded. I was about 1.5 feet from my neighbor. I don't think I've ever had a smile while eating, but this burger just made me so happy. It is definitely a unique place in Pittsburgh and a taste of larger cities that it needs. I will come back as soon as I can.
(5)G B.
Came for a late lunch with my wife after a long day of new car buying. Place was pretty busy. Always a good sign. Was seated immediately. Service was friendly and helpful. Waitress recommendation was actually good ( not the typical "everything's good here"). I had the steakhouse burger and the special shake called a Samoa shake with Carmel chocolate and coconut. Like the Girl Scout cookie. Both were done as I ordered and were excellent. Food was plentiful and I had trouble finishing shake and that's unusual. Glad I didn't get an appetizer. Ill be back!
(5)Nick Z.
For all the hype and everything associated with this place.....NOT impressed to say the least ...the burger sucked the fries were crap just overall everything was such a waste...I don't see why people get a hard on for this place the food BLOWS
(2)Derrick B.
Best burger joint in Pittsburgh. I highly recommend you come in and build your own burger for the best experience. The amount of options of meat alone will make your mouth water. From aged beef to Elk. Also, the baked beans are fantastic. They have a little kick to them and the serving is hearty. This place is a sure thing as far as adding to your bucket list of good eats while in Pittsburgh.
(5)Don S.
I tried the jerk chicken burger. I was expecting a chicken breast but it was ground chicken. I was really surprised how good it was! It was delicious on a whole wheat bun and grilled pineapple. So if you want to go there and not in the mood for a burger there are other options. I noticed some other people getting salads that looked good and loaded.
(4)David K.
great burgers and even better milk shakes ROUND 2 VOTING NOW WE WON ROUND 1 Pittsburgh fans can help Burgatory win best burger again this year. It's the burger brackets again that mimic march madness. We were in this last year for the first time and won best burger in the nation! We're defending champs this year and going for a repeat. There are SIX ROUNDS of voting to reduce those initial 64 to the final two brands that will compete on April 7. You must register to vote and you may vote once a day. Click on "Birds Eye View" at the top of this page and you'll see the matchups for Region 1. But make sure you visit ALL FOUR REGIONS by clicking Region 2, Region 3 and Region 4 as well. Be on your toes for Round 2 and Round 4: Each lasts just two days. It's all for fun so no trash talking out there. Good Luck. Enjoy. THE SCHEDULE ROUND BEGINS ENDS ROUND 1 12 AM, MARCH 17 7 PM, MARCH 21 ROUND 2 12 AM, MARCH 22 7 PM, MARCH 23 ROUND 3 12 AM, MARCH 24 7 PM, MARCH 28 ROUND 4 12 AM, MARCH 29 7 PM, MARCH 30 SEMI-FINALS 12 AM, MARCH 31 7 PM, APRIL 5 CHAMPIONSHIP 12 AM, APRIL 6 7 PM, APRIL 7 Vote here: burgerbusiness.com/?page ...
(5)Amelia H.
My boyfriend and I heard fabulous things about Burgatory and decided on going there for a Tuesday night date. We got there late, around 8:45, and we were seated immediately, although it was moderately busy. The craft beer selection was great, which my boyfriend really enjoyed. He was most excited about the Wagyu beef option for his burger (for those who don't know, Wagyu beef is supposedly the best kind of meat for a burger because of the high fat content and marbling, plus it is aged to perfection). He created his own burger with the Wagyu and I opted for the Farmer Brown, which featured a fried egg on an angus burger. Burgers are served with homemade chips, so no fries, which was a bummer. I didn't mind, because my burger was absolutely delicious! I'm not a huge red meat eater, but I devoured the whole thing! My boyfriend had a completely different experience... He HATED his burger. I tasted it and the meat was gross. It felt like it was sand in your mouth and it was obviously not cooked slow enough. It left an awful taste in your mouth and overpowered all of the other toppings on the sandwich. He ate maybe a third of it before calling it quits. For paying top price for the Wagyu beef, he was very disappointed, and said he would pay more money at a more expensive restaurant to have it cooked correctly. As for the other food, we had onion rings which were better than average, but the chips were just so-so. We ordered milkshakes at the end; I got the non-alcoholic PB&J, he got the Burnt Almond Torte Shake, which featured cake from Prantl's, amaretto, and vanilla vodka. He loved his, which redeemed his faith in the restaurant after his bad burger. Mine was meh... chunks of jelly in your mouth just tastes weird. I wish they would have blended fruit in instead of actual jelly. Or at least mix the peanut butter and jelly together before blending in the ice cream to make it smoother. As for service, our waitress was mediocre and seemed to forget about us a little. I understood that it was close to closing time, but that's no reason to ignore your customers. In all honesty, we most likely will not be going back.
(3)Noa N.
Stopped here on my way to the airport from downtown. 4:30pm during the week was a good time - no wait. I opted for the Standard Deluxe (beef, white american, lettuce, tomato, onion, sauce) "pink". The burger was tasty, juicy and pink as requested. The homemade chips were crunchy and good - wished I had requested ranch on the side - that would make the chips even tastier. It was happy hour and draft beer was $2.50 - they have a good selection of draft beers - I went with the Purple Haze. Service was good and if I lived here I'd definitely go back and try a shake and make your own burger- they offer a diverse selection of bread, meats, toppings. Burgatory may be better than Burger Fi.
(4)A R.
Amazing shakes and even better then amazing burgers. Ingredients are fresh and creative. What's not to love? Servers are very friendly and helpful. A million thumbs up! Ps. The almond tort milk shake is to die for!
(5)Mason F.
Love the food, love the staff, love the environment. Get your ass Here If you're considering it
(5)Steven B.
Could have been better. The shakes are good, but the burger was a disappointment for the price.
(3)Shannon M.
I loved all the options of meat that your burger could be made out of. I believe I had bison with avacados and bacon... Where else could you get something like that!! It was very good. Plan on going back again. Down fall was the wait, and if you have a child, sitting at the bar isn't always an option.
(4)Jim C.
This place is amazing. Little on the pricy side and not too freindly on the coloric intake. but none the less you have to put the calorie counter and wallet watcher on hold for this. IT IS WORTH IT. so ive been here twice..ill go off the last time i was here... i ordered the bison burger. they have an array of different condomentsand toppings that you really do not see anywere else. so i kind of forget what else i got on it but it is def a burger i will never forget. it was so...how can i say this....PERFECT. staff was rock solid..even going in late on the 4th of july i kind of felt like an @hole. this place is def, on my list of go backs. AMAZING, HATS OFF BURGATORY
(5)Daniel C.
Had the buffalo burger, fries and onion rings. Burger was good, fries were mediocre, and the onion rings were very good. It was not the best burger I ever had. The place is extremely noisy , seating is crowded, and the place is very impressed with itself. They had a great selection of esoteric sodas. For the four of us, the bill was $100...2 of us did have shakes and we did get two sides. But for what they charge, it's just not worth it.
(3)Tony J.
To make a play on a Field of Dreams quote "If you build it, they will come," I would like to think of the new Burgatory as "If you build it bigger, it will still be packed." My mom and I came here at 1:45 on a Monday afternoon when most places would not see every table packed, and this place was hopping and full of people. The 10min wait gave me a chance to walk around and see the beauty and detail the owners made sure was given to the new restaurant. I love it. So, the food. It is just as delicious as the other location. The Bangkok steak fries, in my opinion, is the most delicious item on the menu. I could order one for an appetizer and one for my meal. I think they should start offering pieces of the fried mushrooms as a burger topping. My custom burger was cooked perfectly with all of the toppings that I had asked for, and it was mouthwateringly good. Is it just me, or does it get harder and harder to build a custom burger when I know whatever they serve me I am going to love. It just makes things so difficult. My mom's turkey sandwich had me questioning if I should stray away from my normal burger choice the next time I come here. It was extremely good. If you don't like burgers, I would definitely recommend Hurky's Turkey. Finally, the shake. Ohhhhh Burgatory shake how you do such terrible things to my stomach. But as the board in the restaurant says: The shakes are healthy if you don't think about it, soooooo don't think about it, and enjoy their amazing shakes. They are worth all the calories in the world. Every time that I have come to Burgatory, I have never had a bad experience. All of my friends who I have brought and family members who I have brought to Burgatory when they are in town all agree that this place is something special. Even when I have had to wait over 2 and a half hours, the management staff soothed it over by giving my family and I a free appetizer for our patience. I hope Burgatory keeps expanding their reach so I won't have to drive so far to enjoy my favorite meal, but until they do, you can bet that my last meal on this earth will be taking place in Burgatory.
(5)Donald C.
Food and bartenders are awesome! Go see Jane at the bar. She is an incredible bartender with lots of personality and knowledge about what's good to eat. Clean and fun atmosphere!
(4)Jenn S.
I downloaded yelp just to review the great experience I had at Burgatory last night. This place is amazing, from its great decor and humor. Our waiter, James, was extremely attentive while walking us through the menu and answering questions. He explained each of the craft beers and offered samples to help make the right decision. My husband loved the pineapple beer while I got a good Great Lakes. They have a nice selection of beer for a reasonable price. Our burgers came out perfect and were some of the best. We got a potluck dinner, veggie burger and a meat the maker. They are big burgers and definitely can be shared if you aren't looking for a big meal. Each one was amazing. We all shared a milkshake for dessert, the Carmel pretzel. Again, delicious. I would come back just for a shake and some fries next time. I highly recommend this place. The service is great and the food is outta this world. We will be back!
(5)Jack L.
After a couple of visits, I am totally a fan of this place. Whoever is the mastermind of this concept has got to be doing well. Where else can you have your shake cost just as much as your burger? Genius! The first visit, our family went with: Salted Nutella Crunch shake ($6) - delicious - enough for our table of 4 to split Grand-dad shake ($8) - lots of caramel and bourbon - would be good as a dessert if you have room to spare Morty's Steakhouse ($10.50) - lots of flavors going on here - everything sort of got muddled by the end. Standard Deluxe ($8.50) - my wife loved her choice of burger. Simple, to the point, delicious. The kids got chicken tenders and the hot dog ($6 each) and you get a choice between a Cherry Coke Float or a Coke Float as a dessert. On the second visit, my wife and I each got the Standard Deluxe and we skipped the shakes. The burgers were perfectly cooked and dressed - simplicity was key here! I opted for the $1.50 upcharge for fries instead of the homemade chips. This was a great choice - there were rosemary sprigs in the fries which really added some great flavor to them. On both visits, there was a substantial wait of 1 hour+. When you check in, you give them your cell number and the hostess will text you when your table is ready. If you have a smartphone, even better. Click the link on the confirmation text you receive and you can actually track your wait on your phone's web browser. When I checked in, there was a tracker showing me there were 22 parties ahead of me. Each time I refreshed, I was given a real time view of how we were moving up in the queue. This allowed our family to run some errands and accurately track how much time we had before being seated. This is a great feature. My only criticism has got to be the service. The food is worth coming back - don't get me wrong. However, both visits were a bit uneven in the service department. Drinks went unrefilled for long stretches of time and a bit of a lag waiting for our check. Our servers were courteous on both visits - just a little hard to find when I needed something.
(4)Victor D.
Great burger & great service!
(4)Mary G.
I thoroughly enjoyed my milkshake and burger. Even the potato chips were delicious, and I'm not usually a fan of those. I will definitely return.
(4)Nancy C.
Burgatory is the best gourmet burger place in Pittsburgh. My boyfriend & I have tried all of them. I really like that you can create whatever burger you want & you get a side with your meal unlike most others. Their burgers, fries & shakes are amazing. If you're going to order a shake know they really fill you up & it'll be tough to eat burgers & fries too. My family visited from OH & everyone loved it. For a party of 7, the food came really quickly & the waitress was really attentive. A must try!
(5)Bryan N.
Really good onion rings with jalapeño ketchup. Choco taco milk shake also really good.
(4)Nancy S.
Surrounding every great burger is a great bun... The tasty juicy burger was housed in a sweet brioche bun. It held up well considering the stacks of goodness layered within. A few too many onion straws for my taste but all in all it hit the spot and I am definitely going to make this a "regular" spot.
(4)Lloyd W.
I had heard locals discussing Burgatory while in town on business. So, after bumping across the location tucked away in the most confusing shopping complex ever conceived (Robinson Center area) I stopped in for a Sunday afternoon solo lunch. Like others seated ahead of me, I was warmly greeted and shown to a table (unfortunately it was one of those banquette-style jobs where you're virtually forced to learn everything you didn't want to know about the in-laws of the patron sitting next to you). If you choose not to sit at the bar chances are good you'll be dealt the same hand...but I understand maximizing seating during peak operating hours. Nevertheless, the place was clean in spite of the crowd. The server (Alec) did a good job of breaking down the menu, pointing out house specialties, options and the Custom Creation "worksheet." If you're an at home burger-meister, plan on spending 10 minutes or more determining which "standard" or Custom Creation is for you. I went with a customized, but relatively straightforward Kona crusted, hormone-free burger with sautéed mushrooms, pickle and horseradish cream sauce. As I'm trying to watch my ever-growing profile I passed on a bun but was considering both the herbed focaccia and brioche versions. My order arrived on a timely basis and was attractively served. If you're looking for dripping grease (as we all have at one time or another) you'll be happier at the 5 Guys located a couple doors down. The meat was fresh and the sea salt and herb fries were hot and ideally crispy. My server stopped back to check on me on a timely basis and handled his section of tables easily. By the way, all staff was very friendly and appeared to be well trained. In spite of the business levels there was no sign of the panic we've all seen elsewhere. Regrettably, I passed on a milk shake "to go" (remember the growing profile?) but will definitely give it a shot when I'm less disciplined. Anyway, I was surprised to leave the restaurant with a tab of around $15...which is a true value for a well served, tasty burger of my own concoction. Give Burgatory a try. And, if you see me order a milk shake to go, give me a break, ok?
(4)Terry D.
I have to say the food is good. As reported by nearly everyone the shakes are great. I had a strawberry shake and they are so rich, and in spite of the fact I don't tolerate sugar and fats well anymore I downed it. It tasted great both directions. My reason for three stars isn't the food. The wait is long and the price to value ratio is pretty high. It is after all a hamburger. If you are prepared to drop 20-25 per person for a burger, go for it.
(3)Mel R.
Awesome shakes and great burgers. I just created the "Melody" cookie sundae shake. Order it!
(5)Lauren C.
As a burger hater, I was less than enthusiastic to grab lunch here but majority rules. And good thing it does because I have been missing out. I tried the crab shack and paid the extra dollar fifty for fries and was pleasantly surprised! Was it a crab cake equal in caliber to Andora? Not by far but I really enjoyed my meal and I've gone back for a second visit since. On the second trip, I opted to build my own crab cake sandwich and loved it just as much as their version. Plenty of options on the menu for all food lovers.
(4)Laura F.
I had a brownie shake...AMAZING!!! there is also a caramel pretzel one. ALL are amazing!!!
(5)Zack R.
My wife and I went in around 9:45 pm on Friday night, only to find that it was going to be at least an hour before we got a table. We were a bit too tired to wait that long, so we came back the next night around 6. After about a 70 minute wait at the bar (at which we luckily got seats right away), we were sat. Our server, Seena, was very helpful as it was our first time there. The menu was full of some great sounding burgers, but we both decided to build our own using their cool little checklist system. I went with the wagyu beef, crusted in peppercorns, with spicy ketchup, red onion, and dill served on the standard brioche. I wanted to keep it pretty simple for my first time. I also upgraded to the fries. Glad I did, they were fresh cut, and fried perfectly. The burger was great, although I think I accidentally ordered it well done. Definitely order it medium or rare. Even so, it was still pretty juicy. The bun was soft but stable. It didn't break or mush up under the pressure. I washed it all down with a chocolate shake. Possibly one of the best shakes I've had, although there was a bit too much whipped cream. Over all, it was a pretty great burger and dining experience. The service at the bar was so-so, but that's Pittsburgh for you.
(4)Matt K.
CROWDED! Plan for a long wait if you're coming during a traditional dinner time (especially on weekends). I presume this will ease up over time as the place is still new to the area. There is no call ahead option nor will they take reservations, but they will take your cell # when you arrive and text you when your table is ready. There are a few shops in the same strip (like Game Stop), so maybe you can go next door and play some sample games to kill some time. The build your own burger is becoming more popular, and I think Burgatory does it just about as well as any I've seen. There are options for thousands of different burger combinations. Our waitress offered a few suggestions to help me finish off my creation. I love that they give you a notepad with the checklist to make your picks. I've been places where you just had to rattle off your selections to the server and that is difficult when you're getting crafty. I had my burger on a baguette, which was not as crispy as a traditional baguette, but it'd be pretty hard to eat a burger off something like that. I was pleased with the bread choice though because it didn't get soggy under the weight of all the extras and sauces I had selected. The milkshakes are really good, and I think they do a good job with their fries, too. The milkshakes are big, too. You get almost two full glasses since they give you the steel mix cup, too. One of these burgers and a milkshake will fill you up, so consider sharing or pacing yourself! Oh, and any of the "adult" milkshakes can be made without booze or you can add booze to a regular shake.
(4)Pete L.
Had a burger which was cooked to a perfect medium rare and delicious. The homemade chips are good, really liked the sweet potato ones. The coleslaw was very good, no added sugar and not to creamy, just right. Sat at the bar for lunch and the bartender was very nice and she was drop dead gorgeous, tall blonde. Just a pleasure to see while eating a great meal.
(5)Nittany A.
Wish I could give it No Stars.... 1 1/2 hour wait to 1:45. For a cheeseburger? REALLY????? Hostesses were rude and no help. You have to download an app to make a reservation, even though they dont take reservations. Then when your app says its ready they dont have a table ready for another 10-25 minutes. Went to get a milkshake instead of eating at this point and the "to go" guy was clueless about translating the menu or how to run the register. All Burgatory is a yuppie burger joint for people with nothing but time, money and patience to burn. We just went somewhere else to eat and made our own milkshakes at home because the futility of trying to get something to eat here was too much to bear. Staff is totally incompetent and has no clue or even a desire to help without an attitude problem. SAVE YOURSELF !!!! EAT SOMEWHERE ELSE!!!! Its only burgers, fries and wings... There is no amount of marketing on this planet to make their burgers and shakes that good... OBTW I saw no management making sure to keep this place humming.... TOTAL FAIL!!!
(1)Michael B.
I was traveling with my family on business and we stopped at this place before leaving town. All I have to say is wow, the burgers were cooked to perfection, our appetizer of chicken wings were cooked perfectly nice and crispy without being dried out. The music was a bit loud making it difficult to talk without feeling like I was shouting. The decor and over all feel of the restaurant was lively and up beat.
(4)Amanda P.
I think I just had the best burger of my life. I did the make your own. I stuck with classic burger ingredients. The patty was juicy flavorful and amazing. The fries were out of this world. I feel like I'm just repeating what everyone else has already said. So one last thing, just go you must try!!!!
(5)Emma D.
Need better description for their shakes. I was thinking I'd get a vanilla ice cream shake and what I got was a vanilla soda shake. I was quite disappointed and it was an expensive shake. The server asked how I wanted the meat and I specifically said NO PINK. I was given a pink burger. They had to take back the food and the whole lunch experience was shot down. My husband ate his food while I kept waiting for mine. The sweet potato chips lack the sweet potato flavor because they are soaking in oil. My husband got fries (regular) and they weren't so great.
(2)Ashley D.
Decor was pretty fun and went well with the theme. They offered wagyu beef for hamburgers among other things. The wagyu was awesome and cooked perfect. I didn't care for the chips or baked beans. Server was nice but not too knowledgeable with the alcohol list. Over all it was a fun, tasty experience :)
(4)Shervin J.
I'm torn - when it's on it's the best burger in Pittsburgh, but they mess up often. When I come here, it's usually a big trek with friends. The wait can get long...but lately, its been under an hour, even for big groups. I think the Wagyu burger is the best in Pittsburgh - and I've searched far and wide for the best. The meat has a nice, deep flavor to it, and I get to pick my own toppings (I usually get something similar to the "Meat your Maker", keeping it simple). However, nearly every the time I've been there with more than 4 people, someones burger got messed up. They forget toppings, or switch part of the toppings of two peoples burgers, or another I-can't-understand-how-this-happened error. To their credit, they usually remake it and give us the burger for free...but we end up waiting a while. Once, they even had to remake the burger twice! On top of that, when the group is big, the burgers usually end up overcooked. So go and enjoy a fantastic burger...but keep the groups small. Pro-tips: Pay a little extra for the jalapeño corn bread. Comes with a slightly sweetened vanilla butter - so good! Don't order your shake before your burger!! Sweets make bad appetizers, but great desserts.
(4)Josh B.
Average, line kitchen burgers... Bland.. Cold fries..told the server the baked beans were garbage and their reply was, "no one likes them." Then proceeded to charge me. Good luck w return business
(2)Robert H.
Ridiculous wait (45 minutes) only to watch several patrons walk in to get near immediate seating. When asked, "we have no reservations or call ahead seating" per the iPad riveted hostesses. When pressed, "well you could download the NoWait app to check in." "Isn't that called a reservation or at least a call-ahead seating?" I was derisively told "no, it's an app?" In my opinion the food was at best mediocre and over-priced (10 hamburgers on the menu with average price of $11.40). We received heavy pressure from wait staff for "upgrades" ... from the chips which come along side of these $11.40 burgers (chips appeared made in house and were grease-laiden and burnt) as well as for milkshakes and appetizers. $8 milkshakes; to quote Pulp Fiction, "that better be a good shake" (in this movie, that was for a $5 shake.) I have had the good fortune to travel throughout the states to eat at the complete spectrum of eateries. Burgatory for me, does not make the cut. There will be no return visits.
(1)Josh G.
Great beer selection, But the food is complete crap. I wouldn't come back.
(2)Will K.
All I can say is WOW! I work a few minutes from Burgatory so I have been blessed with being able to come here more times than I would like to admit. I am not even kidding when I say you can close your eyes, point to the menu and be 100% satisfied with whatever you get. It's good to know they also use grass fed beef & mostly organic ingredients. If you are debating on where to eat and Burgatory is an option then look no further! I HIGHLY recommend this place!!! A+
(5)Rick N.
Gourmet Burger places are all the rage and this place holds it's own and then some. Great options for building your own burger as well as pre-made gourmet burgers. I like to try the pre-made burgers to evaluate the chefs and I was not disappointed. I had the Meat Your Maker and it was amazing. All burgers come with free chips with other sides like fries, baked beans etc for an up charge. Good craft beer selection and great staff. The decor is also quite nice. Trendy & cool but not snooty. My only complaint... No Pretzel buns. Also they should add Poutine to the menu. I'm not Canadian but I know this place needs Poutine. Finally I had to try a milk shake I didnt go for an alcohol induced milk shake which was probably a mistake but I had the Salted Carmel Nutella shake and it was delicious. My second suggestion would be to add Malts to the Shake menu. I will certainly be back next time I'm in Pittsburgh. Loved it.
(4)Nate N.
I have heard many great reviews from this place, and maybe that was it's downfall. I arrived right at 5PM, because I heard that it could get very packed. Didn't leave until a little after 6PM, and there were still tables available on a Wednesday night. 5 is the time to be there however, as it is half off draft and specialty drinks. Beer selection was good, but not what everyone is blowing it up to be. Built my own burger with the Wagu Beef, and the waitress (although cute and kind) was not overly helpfull. I expected so much more from the beef, but it just didn't deliver. The burger ended up being underwhelming for the price, and I expected much more. I had no room for a milkshake although they looked and sounded delicious. All-in-all.... An OK burger at a higher price. Drinks were good and economical, but only because I hit it at Happy Hour. This Montana Boy was not overly impressed.
(3)Todd Y.
Best burger in Pittsburgh...super busy at lunch for those on a time limit. 8.00 milkshake is definitely something worth trying!!
(5)Lydia U.
I've been to Burgatory with large groups on several occasions and always had a good experience. Making your own burger is pretty fun and the veggie burger is great! The mixed drinks are strong, so beware if you are a lightweight like me! The milkshakes are delicious (and you can get "adult" versions that are spiked), but I never have room for one after I'm done eating. I've found that getting 1 or 2 milkshakes for a table of 4-6 tends to be more than enough for everyone. The restaurant itself has a great design- LOVE the design of the menus and the wall graphics, etc. Friendly and relatively fast service - no complaints here! Lots of parking, too.
(4)Ryan P.
The burgers here are incredible--try the Wagu beef burger, or for something different, the portabella mushroom burger or veggie burger. The corn bread with honey butter is a must have, and the salads are delicious. I especially like the marinated roasted tomatoes on the salads. Pretty much the only thing on the menu I've been disappointed with is the nachos. They were piled high with heaps of questionable "sauce" and not as good as those I've had at other restaurants. Everything else has been stellar though. They also have a great selection of draft beers which is always changing, and for those so inclined, alcoholic milk shakes. This place is popular, so be prepared to wait 45 min to an hour.
(4)James M.
I realize that it's a little odd for a vegetarian to be looking for something great to eat in a place called, "Burgatory," but they did have some great revues and some even said the veggie burger was really good. My opinion, total BS! Started with $7 onion rings which consisted of ONLY 4 rings! Not bad, kind of bland..but, $7 for 4 onion rings...don't waste your money! The regular chocolate shake wasn't bad..nothing to write home about..but, ok...the veggie burger...one of the most BLAND tasting burgers I've ever had. I know that most meat eaters have no idea on how much seasoning it takes to make seeds and mushrooms taste flavorful...and Burgatory proves my point. Between my wife and I, we dropped $48 on onion rings, 2 shakes and 2 burgers..Stay away from this one my Veggie friends!
(2)Lizzie H.
The fun part is making your own burger the way you want to. The downside of doing this is that you may end up paying more than you expect after you pile on a lot of add- ons. The onion rings are AWESOME and the spicy ketchup was delicious. Good beer selection on tap. Didn't care about milkshakes but there's a whole lot of those to choose from as well. Service is usually great.
(4)Jarrett Y.
The Choco Loco shake was amazing. I ordered the bison burger that was on their menu. I opted to not build my own the first go around. It was basically an ordinary burger. I was a little underwhelmed as the atmosphere when walking in gave me the perception that this place was in another league compared to other burger joints. I saw a few comments about the fries being amazing but I found them a bit plain. My gf bought the steak burger. She said the burger was good but there was way to many onion straws that overwhelmed and drew attention away from the actual burger. Server was Kristy. She was great. Had an awesome smile and was patient with us. We will come again.
(3)Alex P.
An unusual spin on a burger joint. Elk burger was the highlight for me. Shakes are out of this world.
(4)Brian G.
I got the crab cake burger and it was delicious. Kinda wish I got a real burger after seeing everyone else's. The place was extremely busy for being a weeknight and the waitresses are all dressed to impress. If you come here you have to get one of their shakes. I got the caramel pretzel shake. I was in Pittsburgh for business but it was so good that I called my wife to tell her how delicious it was. I'm a sucker for that salty-sweet combo.
(4)DJ J.
Honor Thy Burger and Thy Mother the wall proclaims! Yes, a beastly sinfully good burger. We all had Custom Creations that are devil in the making. Yes to nice atmosphere. Yes for a good shake. Yes for a delicious juicy burger. Yes to good chips. Yes we had to wait about 10 minutes for our table. Yes to a good waitress. No to kitchen hiccups...found out it was the first day and a manager came by, apologized and gave us some free home made chips. She said it should not take this long in the kitchen but it was the first day and they were working to correct the problem. Good for them to know it took to long. Yes to good chips.
(4)Jason F.
I stopped by here this past Sunday around noon for lunch with my fiance. I have been to Burgatory before but not in a long time and never to this location. As we were walking towards the front door of the place we noticed that they have quite a nice outdoor seating area. We were seated immediately upon walking in the door but I noticed that there was only one other table free. That table also quickly filled up and by the time that we left there were many groups of people waiting for a table. The inside of the restaurant has a sleek and industrial feeling with a bar and a number of TV's near the tail end of the restaurant which is next to the outdoor seating and then the bulk up the main seating near the front with a fun flow chart on the wall. For my lunch entree I ordered the make you own burger for which they have order forms on the table which you complete using their check boxes. There are about 7 section with the first section being the meat you want, second bun, third cheese, fourth sauces, etc. I ended up choosing the hormone free beef (cooked pink) with peppercorn crust on a whole wheat bun topped with siracha remoulade, cheddar, banana peppers, poblano peppers, dill chips and romaine lettuce. Their burgers also come with a side of chips which you can upgrade to a better side for a little more money. I chose to do that with the quinoa salad. Our meals came out within a reasonable time period complete with devil pitch fork holding the hamburgers together and they looked good. My burger was cooked as ordered and I enjoyed the taste of the patty. What was disappointing with it was that the siracha remoulade had no discernible spice to it and the flavor of my cheese got lost in the myriad flavors of the burger. I can't say too much about the latter though as I did choose all of the toppings myself. The real winner of my lunch actually ended up being the quinoa salad. It consisted of red quinoa, green/red/yellow bell peppers, pineapple and surprisingly some lemon juice which added the perfect amount of acidity to make the salad really enjoyable. The bottom line for me is that I would head back here again in the future. The food was good, especially the meat for the burger and quinoa salad, and I love the number of different toppings available for the build your own burger.
(4)Jamie D.
The best milkshakes in town!!! The best veggie burger in town! Nothing compares to the fun atmosphere this restaurant provides. I live making my own creation. Everything I've tried there was always great. The seating in the main dining area can be really tight....meaning, you can look as though you are sitting WITH other diners that aren't in your group...yep, it's that close! But, other areas have more space. Try the onion rings; they are huge and delicious; especially with the kickin' ketchup. If you are a vegetarian, you MUST try phat patty's veggie burger. You won't be disappointed. The bison burger is my hubby's favorite. The fact that this place uses LOCAL produce and ingredients is always a bonus! They help support local charities and businesses! That, I appreciate.
(5)Eric L.
I've discovered the "Farmer Brown" burger. 5 stars for sure. See my review for the Robinson Burgatory for the complete review, but this burger is awesome.
(5)Zac R.
This place is great. We've been here several times and always leave pleased. I suggest making your own burger or the "meat your maker". I usually do the bison meat but the wagyu is great too. The fries with toppings are awesome. Appetizers are huge and equally good. We did find the chicken burger a bit of a let down but hey its a burger place. Our favorite milkshake is the carmel pretzel but on one or two occasions its been way too salty. We asked and they happily replaced it. The other milkshakes are great too and they can add liquor to any shake. Great beer list too (not huge but quality craft beers). One piece of advice is go early and/or with time flexibility. They'll text you ten minutes before the table is ready so we usually go back home or do some shopping/people watching at Walmart.
(5)Sherry G.
This is truly the best burger and fries I've ever had!!! It's so good that I can't even eat at other burger places any more!
(5)Kelly O.
We really enjoyed our visit here. hubby started with a Samoa (girl scout cookie) non - spiked shake. I had the salted caramel and pretzel shake spiked with chocolate vodka. His was great. Mine had a fantastic flavor, but the pretzels eventually got soggy and all clumped together on the bottom of the glass. I just didnt eat that part and iy was fine. We then ordered the Holy 'Mole which is a great guacamole and chips. The guac had a slight spice which was very tasty. Husband ordered the Buffalo Bison burger and really liked it. Great flavor and HUGE portions! I had the Morty's Steakhouse burger and it tasted like steak. Really, really, really good. We both ordered the sea salt and herb fries instead of chips and they were fantastic as well. Truly, after the chips and shakes, we took a few bites of burgers and fries then had to take the rest home for later! I think for quality burgers like tgis, it's worth the price. We will definitely go back next time we are in town.
(5)Nish K.
Burgers do not get better than those made at Burgatory!! I could eat their burgers for breakfast, lunch and dinner, and not to forget their stomach filling milkshakes. Their catch line is perfect: "Heavenly Shakes and Helluva Burger." There is usually a line to get in during lunch and dinner time (good idea to go online and check their wait times) and they do not take reservations, but once you are in, you will not complain and the food is well worth the wait. You can also drop by and leave your name with the hostess and once a seat opens up, they will text you and give you 10 mins or so to show up. I have tried the "Meat Your Maker" and the "Morty's Steakhouse." While both are great, I prefer making my own burger with just the right stuff I need. My preferences for a perfect burger: Hormone Free Beef is better than Dry Aged Wagyu (not tried any other meat here - the beef patty is soft, melt in your mouth goodness - I prefer mine cooked medium) Can't go wrong with a Brioche bun Angel Dust, Kona Crust, Kingston Jerk, Cracked Peppercorn (all taste perfect) Smoked Gouda, Horseradish Cheddar, Aged Gruyere Roasted Garlic Mayo, Truffled Shallot Aioli Bacon, Jalapenos (my favorite add-ons) The house sweet-potato fries are good, they are just an extra for me.... The Salted Nutella Crunch and the Caramel Pretzel Shakes are great (and definitely sharable unless you have a serious appetite and the capacity for a zillion calories). If you have not yet tried Burgatory, you need to ASAP.
(5)Robert S.
I would eat there again if in the area but I wouldn't make a trip down from Cranberry. To be honest, I was expecting to be blown away and ended up being unimpressed. Of course, I had to make out like it was wonderful, as my co-worker said Purgatory's hamburgers were better than the gourmet burger shop we have up here. But it wasn't, not by a long shot. I got the hormone free beef, which is supposed to be a mixture of 4 different cuts. The burger shop up here does that, and they are great. But this was not so much. Just not a lot of flavor. I didn't order it with any rub because I didn't see anything that appealed to me, but some salt and pepper would have been nice. The toppings were fresh, and the bun was decent. But otherwise, the meat just didn't wow me like I've had elsewhere. On the plus side, I enjoyed the beer selection, and the beans were excellent. I'd just like a big bowl of those!! But overall, not a bad hamburger, about like a Five Guys. Just not what I expected with all the hype the place has. Guess I'm going to the local gourmet burger shop for lunch today!!
(3)Justine J.
I love the truffle fries! I would get it without the Gorgonzola because it makes it really salty - or you can ask for it on the side. I love the burgers, but the only problem is that it makes the buns soggy. That's good, because that's one juicy burger, but also one soggy bun. I always get the chips, and get the burger sauce/dressing on the side so I use it a a dipping sauce! The smore's milkshake is also pretty good, and to me, I think it's meant for sharing. There's so much! And I also love the cherry coke float (in the kid's menu, hehe)
(4)Bulldog W.
I had the crab burger and it was amazing... The them is not overdone. The waitress was so spot-on - it was refreshing. Plenty of parking.
(5)Steven H.
New to town. Saw on news that they won some burger contest and we decided to give it a try. Hostess was too cool to work there...but the did have the cool text message wait list...always convenient. Waitresses was nice and helped walk us through everything. Burgers were not contest worthy...nearing bad. Over priced under-sized and under-cooked...I like a pink burger but this was half alive when we ate them. Milkshake was topping overload! All it was was chopped up pretzels with a little bit of ice cream. Not pleased. Onion rings were best part of the lunch...they were good but we were also really hungry at that point as they were apps. For 2 burgers, 2 kids grilled cheese, 2 drinks, onion rings and one shake....we spent $80. Would rather of had 5guys, right next door, which I don't like...but 5guys has a better product that doesn't force me to skip a mortgage payment. I miss Smashburger!
(1)Heather B.
The burgers were good but not good enough to wait 90 mins for. IMO go around the corner to 5 guys.
(3)Spencer A.
Crazy good shakes and kicka$$ gourmet burgers. What's not to like...?
(4)Zach G.
You really want to plan ahead when you come here. Perhaps it's the location, but the wait time always seems to be an hour or more. Fortunately this is one of the few restaurants that have joined the technology revolution and they will text you when your table is available (and give you ten minutes to make it back to the restaurant.) The food here is PHENOMENAL mostly because you can create your own burger using whatever fine ingredients you like. Smoked Gouda cheese is a good choice. There seemed to be several customer service issues on our last visit: no bacon on my burger and no lemons with our water - despite asking for both. They were kind enough to try to fix things though. Definitely recommend this place but I guess patience and persistence is key if you plan on it.
(4)Liz A.
The raves about burgatory are spot on! It gets crowded fast but they have an electronic system for wait so you can look up wait time on your phone for up to date time statuses. After you get a text that your table is ready, they hold it for 10 minutes. While it is a small selection of specialty burgers, there is a comprehensive build your own burger you fill out. And there is no mixing up orders as your meal arrives with a trident and your name tag securely in it. The milkshakes are creative and delicious but very thick and sweet. A little too sweet for me. Interesting cocktails and overall good alcohol selection. Great place to catch up with some friends!
(4)Melanie Z.
This review is for takeout only, but I interacted with enough staff that I feel justified in being able to comment on the restaurant overall. I placed a pickup order via phone about 2 hours in advance to grab on my way to the airport. The hostess kindly stepped out of the restaurant main area in order to take my order (it was loud and hard to here). The PB&J milkshake is one of the most delicious flavors I've ever tried. It has all the goodness of a PB&J sandwich without the mouth stickiness of peanut butter...best thing ever! I went with one of their house burgers this time and it was flavorful, cooked perfectly, and much better than the elk burger I had had at the other Burgatory location. I'm still a bit of a skeptic about Burgatory prices, but pleasant service and delicious food make it worth revisiting.
(4)Angela A.
Originally from Pittsburgh, I flew in from my current home of Hawaii on a Saturday. Mom, Dad, and Aunt picked me and my fiance up from the airport around noon and we headed to Burgatory for a much anticipated lunch/reunion/watching of the Penn State game. Sadly, they don't have the Big 10 Network and we couldn't watch the game! Just 3 hours outside of Happy Valley and no PSU football?! Bars in Honolulu are open at 6 am to accommodate us Nittany Lions and this place doesn't have the right channel? We had one drink and left, sorry Burgatory.
(1)Brad B.
Another example of you just can't copy the original. The snobby hostess with the "come as you are" shirt is not an asset to this establishment. Maybe if you put a smile on your face and lost the entitled teeny bopper attitude you would be happy!! As far as the food. Nothing like the original. Burger was bland. Won't be returning to this location. Message to management : Hire people that want to be there and give quality service and serve quality food.
(2)Jason M.
I got a burger and skipped the shake. I just couldn't see the value in buying a shake from a place that heavily advertised that I could get my shake with alcohol. I drink, mind you, but when I think milkshake, I DON'T think drinking. That's not to say they aren't good, but it is to say that they talked me out of it. Which leads me to the theme of this place. It's obnoxious. Their "sinfully good" slogan is obnoxious. Their ugly decorations are obnoxious. The upscale feel for a BURGER JOINT is obnoxious, and the price you're paying for a BURGER is really obnoxious. That said, the burger was pretty good. It was also pretty small, and the burger plus chips (for almost $12) left me wanting to eat more. Also, not the best burger I've ever had. By no means bad, just not incredible. But let me be clear... under no circumstances was it worth what I paid for it. They give you a lot of expensive packaging and spend a lot on their obnoxious advertising, and that is what you are paying for. I'd like to think I can be smarter with my dollar. Their sides add nothing to the experience either. I had homemade chips which were pretty good, but they didn't do anything to quell my hunger. The service was lacking. I sat at the bar for over 5 minutes before someone even noticed me. After a while, I was told I had to go elsewhere to order take out (which made no sense to me). The lady who took my order was helpful and pleasant. Yet overall, I walked away feeling I had a less than desirable experience. Bottomline: You can do better. If you're in the mood for a burger, go right around the corner (LITERALLY... same strip mall and everything) and go to Five Guys. It tastes better, it's cheaper, it's a better value, and they aren't anywhere near as... you guessed it... obnoxious.
(2)Vincenzo C.
By far the best burger spot I have been to! And trust me I've tried a lot of burger places! This place has apparently got it down pact! Start off with the atmosphere - def wasn't wht I had in mind atmosphere wise.. But was def a fun and lively! They have a good amount of beer on tap! On to the burger: I created my own ...so I had the hormone free beef on their generic house bun... Romaine Lett, tomatoes chipotle style sauce and a peppercorn rub.. Cooked well! Absolutely perfect from start to finish...
(5)Sierra M.
If the situation presented itself, I would sell my first-born for a caramel pretzel shake.
(5)Katie F.
My friend and I adventured to Burgatory before we headed into the city to see a concert. We waited a bit, but they have a texting feature instead of a buzzer notifier, so you can go anywhere! -- pretty cool. After being seated, we had good service. The shake of the day was cookie dough, and I couldn't pass it up! We both made our own burgers. My friend wishes they'd give more than just the 3 choices offered for how you'd like your burger cooked. We both enjoyed our burgers, and we would come back again. I gave it a 3 because I'm not going out of my way to get there anytime soon, and I don't feel myself craving it days later.
(3)Kayla G.
Eh... I have mixed feelings on this place. I'm not exactly a fan of a big ol' burger. I like thinner patties, think Steak and Shake style (but not exactly Steak and Shake, if that makes sense). The boyfriend really wanted to go here, so I caved. The appeal for me was not having to order beef. I'm not a beef hater, like I said, I just don't care for a huge, thick burger patty. Give me a steak and I'm good to go. I was set on ordering the crab, but when we pulled up outside the smell of the grill got me. I decided to go with Elk instead. I have had elk before, many times, but never ground. I've had it smoked, steaks, that sort, but not as a burger. I went with the build your own. I should have probably ordered the crab, but I have a feeling if I did, I would have been equally disappointed. Let me jump around for a minute...here's what was good about my experience: 1. The appetizer and sauces. I ordered the onion rings. They were deliciously crispy, and I enjoyed the horseradish dip and the spicy ketchup. 2. The shake! I pay dearly (with nausea and a wicked stomach ache) if I eat too much ice cream/milk. I regret nothing. I ordered the carmel pretzel and it was really good. I couldn't finish it, but only because I know better. And...that's about it. The burger...eh...it just didn't do it for me. I liked most of the components. The blue cheese was delicious, and is probably what helped me through the half I did choke down. The field greens were fresh and crisp. The brioche was pretty good, but had an odd aftertaste. I didn't care for the onion rub, and I love onion. It tasted very...I don't know...dollar store spice rack? I could say the same about the onion relish. I love onion relish. This one was weird, and very gooey. Bummer. The elk itself was the biggest disappointment. My $12 patty was way too thick, and small. There was about 3/4" of bun all the way around the patty. I found this annoying. Rather than a big, dry, flavorless wad of meat, they could have pressed it out flatter, cooked it less time, and covered more of the bun. I think it would have tasted better. It wasn't juicy at all. And remember, I said I've had elk before. It wasn't that I just tried something new and didn't like it. It was really, really gamey, and very chewy. I just couldn't do it. Total disappointment. I totally agree with the other comment made about the waitresses being "frosty." Ours explained nothing. Didn't ask if we had questions, didn't explain the rubs, nothing. Whatever. The boyfriend got one of the bison burgers, and he liked it, and enjoyed his alcoholic shake. If we do go back, I'll probably try the crab, or maybe just stick to appetizers. For what you get, I think this place is really overpriced, and the main attraction, the burgers, severely overrated. As for atmosphere, the chairs are hard, metal, and uncomfortable, and the tables are really tiny. A water, a milkshake, and the tin, for 3 people (a friend had joined us) plus appetizer plates and burgers, and all the standard crap in the center of the table already, and we were knocking things over all over each other. It was loud, crowded, and just not that awesome. Unless the boy demands it, I probably won't come back.
(3)Jennifer D.
I love the original Burgatory location, and dream about their milkshakes, even if I still think Tessaro's has the hands down best burger in the 'Burgh. Burgatory's are definitely almost as good, and they've got tons of topping options... plus those milkshakes. My husband has never been to Burgatory before, and requested that we visit the new location for his birthday weekend; turning 30 calls for ice cream and burgers, right? We figured we'd go around 2pm on Sunday, hoping not to wait too long -- a friend tried on Friday night and gave up with a 2 hour wait time. It's good, but not THAT good, yanno? We arrived and the hostess entered our information into a tablet computer that may have been an iPad; I was hungry enough I didn't notice. She asked us if a 30-45 minute wait was OK and we said it was; she let us know we'd get a text when our table was ready. 40ish minutes and no text later, we went and asked, and she told us she'd been about to remove us from the waiting list since they'd sent a text and we hadn't replied. Ahem. We were sitting ten feet away from her, so that was a little offputting. Maybe don't rely on the vagaries of the cellular providers so much? The seating in this location was a little cramped, as well; I felt like I was sharing a table with the party next to us, which wasn't an issue at the original location. I'm picky about seating; what can I say? Luckily, our server was wonderful and made up for the rocky start. He was super efficient in getting our drinks and taking our order without making us feel rushed. We each started with a milkshake; I went for the PB&J I know and love, while the husband tried the Salted Nutella Crunch. After one sip of his, I wished I'd changed my order. It was delicious and perfectly Nutella-flavored, although could've done with a little more salt. The PB&J was amazing as usual, though; I love the blobs of jelly, personally. Both of us also opted to create our own burgers. Mine had a bison patty, brioche bun, angel dust rub, blue cheese, onion marmalade, truffled shallot aioli, and mixed greens, with dill pickles on the side. I unfortunately have to order burgers well-done these days, but that's the embryo's fault, not Burgatory's. It tasted great anyway, and the mixed greens were excellent. Basically it was the same as one of the menu burgers but with bison and onion marmalade rather than Wagyu and roasted tomatoes. Husband felt it had a "sour" taste and didn't like it, but, when pressed, was unable to identify any further reasons. The dill pickle chips, sadly, were vinegary and unremarkable, and went uneaten. He went for a beef burger, again on brioche (those buns are to die for), with BBQ rub, cheddar, ranch, and bacon. I stole a few bites and would happily have eaten his burger as well as mine, if it weren't for the fact that they're huge. There aren't descriptions of the rubs on the menu, but the servers are happy to tell you about them. I love the angel dust, personally. And I understand the herbed focaccia may be delicious, but I can't pass up the chewy-soft brioche. We both got herb and sea salt fries rather than the chips, and they were good, though not the best fries I've ever had. I'm almost positive there's rosemary involved. Portions are huge, and I ended up with half my burger to go, which is kind of suboptimal, for me -- reheated burgers are hardly ever worth eating. We also took half our milkshakes to go, since you get the entire metal mixing container. I wouldn't mind slightly smaller portions, but that may just be me. Total check for two shakes and two burgers was $41 -- pricier than some other options, which means Burgatory is a semi-special occasion kind of place for us.
(4)Jessica M.
Came here for a midweek lunch with coworkers. The place was busy but we didn't have to wait for a table. It was my first visit and I loved many aspects of the design and feel of the place. Hip, modern, cool. Love the pads where you check off what you want on the burger. Lately, I feel like I have been seeing a lot of servers trying to pull off the memorization approach, and failing. Disappointing for all involved. So why not put it in writing? Though I eat meat, I was in a healthy kind of mood and got the Phat Patti burger. While all the ingredients were tasty, the patty started falling apart nearly on first bite, getting progressively worse through the meal. I ended up eating it with a fork after it completely disintegrated. Good ingredients, but the execution could be optimized. The chips that came with the burger were delish. And, of course, those milkshakes. Again, at the tail end of a week of birthday celebrations, I couldn't imagine eating one more bite than I did, but I've heard they're great, and will stop by again to try more of the offerings.
(4)Kelly P.
Yummmmm! Very impressed how they have their act together only days after opening! Although there was a long wait, the No Wait app system is fantastic... You can check your status whenever you'd like and they'll text you when your table is ready!! Truffled Gorgonzola Pommes Frites are to die for.
(5)Zachary W.
Awesome burgers. I have never been disappointed with a burger from Burgatory. The milkshakes are amazing!
(5)Vince V.
Well, it seems one can not write a Burgatory review without writing paragraphs!! Perhaps the reviews are started during the 30-40 minute waits for a table! My review will be short as the reviews that I see here are highly consistent with my experience. As long as the wait is, the microbrew beers are outstanding and make the wait pass easily. We also ordered the portabella fries ... Outstanding batter ... Very light ... And the mushroom was tender and well- seasoned and delicious. The sliders were good and so were the lacey onion fries ... Not greasy and very satisfying. The burgers do take awhile to come but even after we were seated we finished the beer and appetizers ... This is not a painful way to pass the time while waiting! Note, they refuse, quite amusingly, to take an order for "medium well" or "medium". Your chooses, so to speak, are red, pink, or brown-well. No amount of coaxing would move them to make it to a different label. In any event, the pink is close to medium and medium well, and was juicy-moist and yet probably meets FDA cooking standards. Service is eager, bouncy and friendly at the front, bar, and table ... You'll get great service throughout your visit. We were there on a Tuesday, and as crowded as it was at 730, we were all but alone at 900 or 930.
(5)Mary S.
Tues is their vegetarian day. They have a veggie burger special and they have a vegan milkshake special. This place is consistently very good. My favorite burger place in Pittsburgh. I just wish they had a location in the East End. Bakery Sq perhaps? Someday maybe.
(5)Mike P.
So many great things about this place. The food and staff are both some of the best around. They did leave my girl's burger pink, but compt her burger after fixing it. We're coming back.
(5)Amy K.
It gets me when someone writes a review and all they say is "the food is crap". If you can't explain why, you really shouldn't be writing. With that said...My husband and I had a wonderful experience here. First off, I do not easily hand out five stars. This was seriously the best burger I have ever had. And yes, I have had some great burgers. My top burger spot used to be held by a pub in Vegas but this took that away. We both did the choose your own. It was fun filling out the card. There are so many neat choices, I can't wait to go back and try more. I'd love to try the crab burger, but I can't not bring myself to not get a regular burger. We both had ours cooked "red" and it was so juicy and the toppings were perfect. We also had a strawberry pretzel milkshake and it was out of this world. I still think about both the burger and the shake...Service was great, we didn't have to wait long and I love the text system that they text you when your table is ready so you can go shop nearby. Highly recommend this place.
(5)Nicole L.
The wait time wasn't bad and it was neat that they text you when their ready to seat you. I hated my seating location - felt I was mostly in the way! I got a expresso love milkshake -you could definitely taste the Patrón! I also got a bison burger, topless..the burger was slightly too pink, borderline rare...but it was good. I made my selections on the menu card so ordering was simple and quick. The server was nice and prompt! I would go back to try other shakes and burger combinations.
(4)Michael P.
Best gourmet burger in Pittsburgh. You'll pay a little extra but the options are endless and the 'menu' burgers aren't bad options even though I prefer build your own. Red velvet specialty shake is awesome but not offered everyday. Apple pancakes and bacon shake is always a good 2nd choice.
(5)Keith L.
Totally surprised at this one! Visiting with a friend from out of town and we were chilling at Panera studying when we looked over and saw "Burgatory". Great name and a Devilish cow to entice you in. We kind of felt that we had to check out since they were touted such a name. Much to our skeptical surprise we loved it. We both had Beef Burgers and they simply rocked. The fried were fresh and tasty too. I had an alcoholic milkshake and my only complaint was the size of the straw. You could park your motorhome in this thing if you wanted to! We went back the next day and I got the crab burger....not as great as the beef, but still a solid sandy. I am super critical when it comes to burgers, and I have to say their beef burgers ranked very high on my list. Rock On Devil Cow!
(4)Sarah F.
People seem to love this place. We went on a Tuesday night and had a minimal wait time to be seated. Parking is a little bit tough on weekends so beware! The waitstaff was nice enough. They answered our questions politely but had the tendency to disappear for long periods of time. Still, they did their job just fine and I don't really like when waiters hover. The food seemed pretty straightforward. Burgers taking up most of the menu. They give you the option to build your own so I took that route. I got a beef burger, wheat bun, chedder cheese, salt and pepper rub, garlic mayo, lettuce, onion, poblano peppers and greens. Their system for asking how you want the burger done is red, pink or done (I can't actually remember the word they used for well done, sorry). I chose pink. My burger arrived and I got American cheese instead of cheddar. Kind of disappointing right off the bat but not a deal breaker by any means. The garlic mayo was fabulous. The toppings were all fresh and crisp. The wheat bun was delicious and not too thick. The actual burger patty was a huge disappointment. My burger was charred on the outside, pink in the middle, and super dry. Maybe we were just there on an off night but if they did a better job of cooking the burger it would have been a heavenly hamburger. Everything about it was great except the actual beef. Another member of our party got her burger done to "red" and she said hers was the same way. Charred on the outside and a bit dry though red in the middle. It was kind of disappointing. I've had better burgers but really think if the actual patty had been cooked differently it really would have been a great burger I got my burger with the standard russet and sweet potato chips. There were about three sweet potato chips to the rest russet. Kind of sad since the sweet potato ones were far superior. I'm going to give this place another chance and hope for a better outcome.
(3)Catherine C.
can I just say, WOW? I have to admit they lost a star for the shakes. Maybe I'm a purist, but they were too much. Flavor was excellent, but huge chunks of pretzel/candy bar made them more of a meal than a shake. I understand the craze over them, but it just wasn't our style. Even my kids didn't like theirs. That's where the criticism ends. The burgers, oh, the burgers. We all opted for the build you own. You get a notepad and just check off what you want. Mine was pepper crusted aged waygu on whole wheat with farmhouse cheddar, applewood smoked bacon, house sauce, romaine, tomato, pickle, and avacado. It was cooked rare (yes, rare), and was MELT IN MY MOUTH GOOD. My husband had a concoction involving mushrooms, greuyre cheese, and some other stuff. It was also to die for. The kids got the hormone free beef with cheese and bacon, and my daughter got guacamole on hers as well. They both BEGGED us to go back again next time we're in the Burgh. Looks like we've got a new favorite! Oh, and the chips are amazing - we also got the herbed fries which were wonderful.
(4)Jes S.
This place probably doesn't need another review, but I have to at least add my five stars. It was the best damn burger I've ever had. The whole place is brilliant: A thorough, clever, hilarious concept carried through from the building exterior to the little red devil's pitchfork through the center of the burger. There is serious attention to detail in this place, and not just in the aesthetics, but also in the food. I could not believe that my medium-done ("pink") burger didn't bleed all the way through the bun, didn't fall apart, didn't drip cheese all over the place, didn't soak the onion straws on it... These people are paying attention not just to flavor and doneness and mouthfeel, but to how the WHOLE thing works together, how easy it is to eat, etc. I made my own burger, my friend got the "Meat Your Maker" and raved about it from beginning to end. Also the best burger he's ever had. The fries are tiny (in length) but huge on flavor. The chips, I'm pretty sure, are homemade, slightly thicker than Lay's, with good body, perfectly salted. We got a pretzel milkshake and thought it was perfectly sweet (not too much, not too little) and beautifully thick--but not so thick you couldn't get it through a straw. If it's any indication: We left there at 9 pm on a Sunday night. Burgatory was still so backed up people were waiting half an hour for a table. Four doors down, the 5 Guys was E-M-P-T-Y. And rightfully so. I can't see that place lasting another 6 months with Burgatory right next door. We drove 5 hours from Blacksburg, Virginia to visit Pittsburgh this weekend, and on the way back, we had this conversation multiple times: "Dude, we should totally take one day over the summer and drive up to Pittsburgh, eat at Burgatory, then just drive back down." "Let's do it." [1 hour later:] "They should build one of those Japanese bullet trains straight from Virginia Tech to the Burgatory in Pittsburgh. I would totally go there at least once a week." "Dude, we'll just drive up there." [1 hour later:] "I'm hungry." "Let's go back and hit the Burgatory one more time. Come on!" "Dude, I have GOT to finish my thesis. But over the summer, for sure." "What we need is a Japanese bullet train." "Totally." You get the idea. You people who live there: I envy you. You people bitching about the wait: Shut up already, you spoiled, whiny babies. Whip out your cell phones and entertain yourselves for all of 30 minutes. I WOULD DRIVE TEN HOURS JUST FOR A BURGATORY BURGER AND I WOULD BE HAPPY ABOUT IT ! ! !
(5)Kay E.
Darren almost eats himself sick here! I loved the pork belly sliders as well as the Jerk Chicken burger. The salted caramel milkshake is terrific. They make the best milkshakes ever too! I'm glad there's another one since it reduces waits. The decor is a blast as are the servers.
(5)Shawn R.
Best burger I have ever eaten!!
(5)Barbara C.
The absolute best burger I have ever eaten in my life. It was a Morton's steak house burger, perfectly cooked. It was better than any steak dinner I have eaten. We sat at the bar cause it was busy and we couldn't of been taken care of better by Pam the bartender. It's pricey but worth it. Can't wait to try a milkshake. My all time favorite restaurant in Pittsburgh.
(5)Jon J.
Bison Burger was amazing and the Smores shake was even better. Great place to eat, just be prepared to wait for a table - waited 35 minutes for a table on Sunday afternoon.
(5)Lisa P.
I've been in here twice. I don't eat meat so I got the crabby patty it was ok, nothing to rave over. My daughter just had a regular burger and that night she was sick from it. It was so greasy it must have upset her stomach. The second time I went and I got the portabella mushroom sandwich and it too was ok. Nothing great although they did give me a side salad with it instead of those kettle chips that come with the sandwiches. I can't comment on the milkshakes because I would never pay 8$ for a milkshake. Sorry... The overall atmosphere was modern and the service wasn't spectacular but it is what I expected from a burger joint. I think it is overpriced but its the trendy place to go right now.
(2)Cheryl T.
We had a fantastic dinner at Burgatory! Great and friendly staff. I had the Morty's Steakhouse burger cooked pink. It was juicy and perfectly cooked. The flavor combination of onion straws and wine sauce was amazing. We also enjoyed the caramel pretzel, s'mores, and salty Nutella crunch milk shakes. I would highly recommend Burgatory to anyone looking for a great burger!!
(5)Don A.
Flippin best burger joint I have ever been too. There natural beef has tremendous flavor that just can't be beat! I always opt for Create your own. Place is always packed which can suck sometimes but I don't blame people for always wanting to be here. All burgers come with fresh chips but I recommend the fresh cut fries with your meal, as they have a fresh herb flavor to them. Good line of draft beers as well!!
(5)Mike D.
Warm stylish decor with plenty of HD TV's to watch your favorite sports....and that's just as you walk in. The bison burger is incredible and I highly recommend you give it a go one night. Burgatory offers several selections of buns to compliment your burger, but like Chef Ramsey would say, the meat should be the hero of the dish, so I order the brioche every time. The onion rings are wonderfully battered and huge. You need two people to scarf them down. The homemade chips that come with the meal are beyond addictive. And just when you think it can get any better... Try one of their awesome milkshakes. Be hungry tho, cause if you can down the onion rings, burger, chips, AND a milkshake, you belong on Man vs Food!
(5)Lisa S.
Good burger. Great shake. Fine beer selection. I have been on the search for the best burger in the country, and although this place is good, it still falls below Schuberg's Tavern in Michigan, some drugstore in Savannah, and Dot's Back Inn in Richmond, Va. I'd come here again...good fun atmosphere.
(3)Cari B.
GREAT BURGERS doesn't even begin to do this place justice. I was able to order Wagyu beef (very similar to Kobe). They had things that I love like Aged Gruyere cheese, arugula, and a truffled shallot aioli sauce. I also had the sautéed mushrooms and they use baby portabellas instead of white mushrooms. They caramel pretzel shake is to die for!
(5)Mary W.
I have been wanting to try this place for a long time, and finally Burgatory came to Robinson. We ordered burgers at the office today for lunch. I had the aged Wyagu beef with a cracked peppercorn rub, egg, bacon, onion straws, cheese, all on a wheat bun. Homemade chips are the side. I asked for the burger to be rare and it came medium rare, but I'll let that go this time. This is one damn good burger. You won't be disappointed or hungry afterwards. Actually I may need to take a nap. We also ordered the Morty's Steakhouse burger and the Phat Patti's Veggie Burger. No one was disappointed. We will definately be ordering again and again. We ordered our food to go at lunchtime and there was a line out the door to get in.
(5)M C.
I'm torn about what rating to give. The burger was very good (and really thick, which I like). But it lacked salt, which is a negative, and the prices offended me so much I couldn't bear to give it over 3 stars. It just doesn't need to cost as much as it does. Milkshakes probably even worse of a deal than the burgers.
(3)Jeff S.
Great place with an interesting menu. We have been trying to eat here for a while and the wait has always been at least 30 minutes which pushed us down to the 5 guys next door. It is very good and there are some interesting items other than burgers. Also liked the shakes and you can ad alcohol to them
(4)Chris C.
Great service and the crab burger was great. It was the best option I could find for myself but I will say it was tasty. It still was not the best Crab I have had but overall the place is good if you are into burgers and fries.
(3)Jeanne A.
Awesome burgers and fries... The best milkshakes. I love the build your own burger. I was able to put things on my burger like horseradish cheddar cheese and sirachacha remoulade. The truffle fries are incredible! The best things ever.. I have been seriously thinking about them daily. I had the S'mores milkshake, which was super yummy. It was creamy, had the caramelized marshmallow flavor, and the hint of milk chocolate after flavor was to die for! I can't wait to go again.
(5)Heather G.
burgers are good. although for some reason we (only 2 of us) thought we needed onion rings and portabello fries for an appetizer in addition to our burgers. so we left VERY FULL. next time i know not to order as much, because the food is so good, you want to eat everything, but your stomach cannot handle it all! cannot wait to go back for the burgers... yum!
(4)Jim S.
We've eaten at the Burgatory in Aspinwall many times so I was excited to see if the new location was as good. We weren't disappointed. It had everything we have come to expect. Our service was good, the Milkshake of the Day was awesome (strawberry pound cake) and our burgers were tremendous. We took two friends whom had never been and they were very impressed.
(5)Tom B.
Kept hearing about how great the burgers and shakes are at this place. Every time I would stop by the place was jammed, so I finally went at 3:00 in the afternoon. Yes, the burgers are top quality and prepared exactly as ordered. Sorry, but the shakes are ridiculously overpriced and really nothing special. Interior was that of a typical hamburger joint, but the restrooms are a joke. Extremely small and not real clean.
(2)Amelie B.
I don't get it. The burgers are just ok and uninspired which is why most of you build your own, which I can do in my own kitchen frankly. I try not to refer to other businesses when I review, but burghers in harmony pa is THE best burger. Local beef and inspiration for many of his custom creations. This place serves an ok burger, same level as max and ermas or TGIF which is not my cup of tea. Milk shakes are good, good beer list. Perfect location for their business. They'll do well based on that.
(3)Alyson O.
Very good. We went on a Saturday for lunch and the place was packed. The wait was not long and service was quick. Taking advice from fellow yelpers, I wanted to try everything! I started with the caramel pretzel shake (great) and shared the Bangkok fries. They were unusual and I am glad I tried them but wouldn't order them again. My husband ordered a personalized burger which he loved and I had the crab cake. The crab cake was ok. I would go back to Burgatory but try something else -- no shake or appetizers. It was wayyyyy too much food. I ended up bringing most if it home.
(4)Harry B.
Great design a burger. Very tasty.
(4)S E.
The five stars are for the shakes , I dont eat burgers, I had the carmel pretzel and it was so good!! Big enough to share. It is a little to dark in there.
(5)Eric E.
Today was their 1st day open and it showed. The burger was very average and it took way too long to get. I'll give it a few weeks and then try it again. Hopefully they get the kinks out by then. Atmosphere was nice. Good luck Burgatory your going to need it with 5 guys beside you.
(3)John A.
I am sad that I just took the last bite!
(5)Eric M.
Went there on a Monday afternoon with the wife for the first time. We were seated quickly but we aimlessly looked at the menu for about 4 or 5 minutes before our waitress stopped by. She asked if we had been there before (we hadn't) and then haphazardly explained the menu ("You can order one of the pre-designed burgers or make your own by filling out this form.") and the concept. They have all these different rubs and sauces and such. Some of them are self-explanatory but then there are others that you have no clue what is in them (such as the angel dust). Having never been there and the fact that my wife is pregnant and can't have gluten or lots of sugar/carbs (and I explained this to the waitress), we had a lot of questions. Our waitress wasn't very happy about that. As for the food, I ordered the topless bison burger with horseradish cheddar, the truffle aioli, the bayou cajun rub, pickles, onions, mixed greens and banana peppers with the quinoa salad. The wife ordered the hormone free beef burger with white american, mayo, lettuce, pickles and angel dust and the organic mixed greens (salad). The bison burger was good, between the cheese and rub it had a nice kick to it. There was so much mixed greens that it was impossible to see the burger. The quinoa salad was kind of bland, if not for the bell peppers and goat cheese. The beef burger was good, but kind of your standard burger. The wife really would have liked to have pepper jack cheese instead of the white american, but the pepper jack isn't offered. All-in-all, we felt it was an underwhelming experience, considering the price and the hoopla associated with the place. We probably won't go back again. Oh, and make sure that you pay with something other than the Discover Card, they don't accept it.
(2)Lauren S.
This is the only place I have found to have Gluten Free buns in the area, and I live in Akron, OH!!! Everytime we are visiting we have to stop to eat here. Being Gluten Free and having to eat a burger with no bun is not the same. It is a real treat to eat a hamburger with all the fixin's. I always order the make your own burger and the staff is up to date on Gluten Free do's and don'ts. Even this last time, we sat at the bar and the bartender was nice to tell me that the french fries are cross contaminated. Its very rare to have such a knowledge staff especially since it is not a full on GF place. It is a little pricey, but I'm use to paying more for GF food anyways. The only complaint I have was the burger was a little too burnt on the outside, but the burger was still cooked perfectly on the inside. Sit at the bar for quick service. The bartenders always had our glasses full and we were in and out very quickly. Can't wait to come again.
(4)James A.
Hands down the best burger in Pittsburgh in terms of all-around atmosphere, taste, variety, and inventiveness. Fries could use a litte more crispness, but its my only gripe, and thats nitpicking.
(5)Lynda D.
Long wait...overrated food....way too expensive. Tessaros is 100% better.
(1)Green G.
On the road. Nice place, good vibe. Filling burger and the gorgonzola fries are amazing. Nice selection of beers. Will return.
(4)