About a minute after sitting down at a table, a person of indecipherable gender wearing a blanket and two pairs of glasses sat down at a table directly facing me. This person stared at me, seemingly without blinking, for the next ten minutes. We both had the chai latte and it was lousy.
(2)
Sarah H.
Small "cozi" restaurant with not enough room or tables. We came in with a group of 4. 2 of us had to sit at a table isolated from the other 2 who were in just chairs pushed to the side. It was only 11am and not during lunch rush. We purchased 2 teas (piping hot... Had to wait a long time to drink) and 2 caramel lattes (which were no where flavored or sweetened enough). We didn't try any of the food... But it looked delicious and appetizing. Overall, they need more space and more tables, but seems to be a popular place to get breakfast, lunch, or a light dinner of pizza, sandwiches, salads, coffee, and a light breakfast. Would come again and try the food... But only if there was room to sit. Also, they could use more bathrooms.
(3)
Valerie M.
*This is a review for a particular menu item, not Cosi overall. I don't usually write reviews for places like Cosi, as it's fairly standard semi-fast food. I probably grab lunch or dinner at Cosi once or twice a week, as it's super convenient for me, and I have my favorite menu items I rotate. However, today I got sucked in by the new featured sandwich - Lobster Salad. DO NOT GET THE LOBSTER SALAD SANDWICH! There was nothing right with this sandwich. It was probably 70% of what I will call "mystery white sauce". I couldn't really pick out exactly what the sauce was. There was definitely cream cheese, bc that's all that was in my first 3 bites, but there was something else mixed with it which somehow managed to make the mystery white sauce both chunky and runny at the same time. Yummy, right? What was in that final 30%? 20% bread, 5% lettuce, 5% lobster. The lobster was chewy and flavorless. It reminded me of artificial crab sticks. They were out of wheat bread, so I wasn't happy about that, but I made the choice not to wait til the wheat was done baking, so I can't complain. I guess the bread and lettuce were okay. In conclusion, if you want to eat a piece of bread filled with about 2 inches of cream cheese/mystery white sauce with the occasional added texture of flavorless lobster and chopped romaine lettuce, have at it. But I'm pretty sure you could make that for yourself for less than $8.99 + tax. If you're not burned out on turkey, and they still have it, I recommend the turkey stuffing sandwich. Have them add dried cranberries to it too, delicious!
(1)
Joe H.
Cosi is just a walk across the street from where I come up from below the ground on PATCO. On early, cold winter mornings especially, I enjoy the idea of paying an extraordinary amount of money for a cup of coffee and I'm a huge fan of yogurt and granola. My place of work has a pretty high-end coffee maker so I'll often skip purchasing it at Cosi but I still crave the yogurt and often build up the anticipation while I'm on the train into the city. First of all, who designed the layout of this place? There are two major support columns smack-dab in the middle of the seating area with one of them being so close to the cash register that it's impossible to maneuver around it without becoming VERY friendly with the other customers in line to pay! I never know which way to enter the "line" because if I go one way, I have to bump the backs of other customers heads who are trying to sit and eat a quick meal because the seating is so close to the line where you order food. Or if I go the other direction, I'm a fish swimming upstream and I have to negotiate that F-ing column. Now comes my biggest complaint... EVERY SINGLE TIME I GO TO COSI, there is no yogurt prepared! OK, maybe once out of every four times I go, there's yogurt but most times there is none. So, I have to make the decision of waiting for them to make one up for me and be late for work, go without my yogurt or deal with the often standard reply, "No, we don't have any." Seriously? Of course, you have some it's just that your lazy ass doesn't want to make me one! How many times does one have to go there and be denied before the manager gets it that they need to keep it stocked in the cooler that is specifically designed to house the PRE-MADE yogurt parfaits for QUICK PURCHASE? Now, I don't want to get too personal but there is one sales person at Cosi who seems to be there nearly every morning that I go in. He's a nice enough person but lord, he is a few french fries short of a happy meal! One day, I watched in amazement the process of him making me a yogurt parfait. You would have thought we was responsible for saving the world! His hands shook, he had no idea how many strawberries went into the mix or even how to put a parfait together. Seriously, Waldo, it's yogurt, strawberries and sprinkle on some granola! It was painful to watch and ever since that experience, if I see they are out of parfaits and he is working, I simply walk out. I've eaten other items at Cosi and although I hate the process of ordering and making my way through the gerbil trail to pay, the quality of the food is good. I especially like the turkey and brie wrap. It's not a terrible place at all but what good is it to have a nice selection of food to choose from if some of it is not available? Sort of like putting lipstick on a pig.
(2)
Minty N.
I have been to this location about 5 times since I live in the area. The staff for the most part is inattentive and overwhelmed. I'm not sure if manager is new but he doesn't seem to be able to streamline orders when more than one customer appears at a time. He actually is a nice person but the people working under him are slow start making your order which you end up repeating several times. I have ordered food for pick up a few times and it is never ready. Food is mediocre. I would suggest going to the cosi on walnut instead.
(1)
EricaLynn J.
Does anyone remember a time when Cosi used to be X and O? X and O was a sandwich shop by day, and then a make-your-own s'mores and drink tasty coffee drinks, happening kind of evening. Dim lighting, lots of long tables for large parties, open late for the overzealous caffeinated pretties. Until some people started calling it "Xando" - pronounced "ZAAAANDO" - and the cringe heard around the world when someone would even suggest going there was enough to bring the evenings of tableside chocolate, marshmallows, and graham crackers to a screeching halt. No more X and O. No more Xando. No more late night. Hi, Cosi. So Cosi did it's thing. The pretties still came in looking for the old digs, but a friendly menu stating that s'mores and pizza and fondue and other former staples of X and O would still be available - just during the daytime. But what happened was this: people realized that for some odd reason, all of those delectable late-night dishes only tasted good after hours. Believe me, I tried the s'mores thing one time at lunch. You try going back to work with burnt marshmallow all over your face. Then Cosi put out free samples of their bread. By the time you were done waiting in line for your salad or sandwich, you'd already partaken in the equivalent of four pieces of bread. Oily, no grain, obviously very tasty bread. But the salad and sandwiches were quite good and you got your 10th for free. Then Cosi did the unmentionable. They downgraded their chicken. It went from actual good tasting grilled chicken to the kind of chicken you'd find swimming inside McNuggets. Gooey, sometimes unchewable, definitely not fresh or grilled, but easy to prepare. And cheaper to make. So what did I do then? Almost forgetting completely my days of latte sipping and midnight dipping, I ordered salads. And I switched from the chicken salad to a "make your own". I didn't care that it was $7.50. I didn't care that I couldn't even enjoy the free bread anymore (I had made a pact with myself that it was grain or wheat bread or I don't eat it) and I didn't care that when I did bother to order a sandwich, I noticed that there wasn't much *in* it, just lots and lots of bread! I did care, however, when a huge insect peered up at me as I was eating my salad one day. I went right back to Cosi, showed them the salad and my new friend, Buggie O'Caterpillar, and asked for a new salad. They happily obliged...and then charged me another $7.50! When I told them I had exchanged it because of an insect in my food, they were none too thrilled to hear it. And perhaps I would have forgiven the whole thing had it not happened again the very next week. Except this time it was a very small, very dark curly hair. I didn't even bother to bring it back, and only returned to this Cosi to get a coffee to go.
(1)
C K.
It's Cosi... but if someone hasn't eaten there and wants to know what's good and what's not... here is what I have so far: Great: nothing food wise, but the fresh made drinks (especially the raspberry lemonade) are a craving of mine on a hot day Good: the signature salad, buffalo chicken sand. Decent: the steak TMB, breakfast wraps Yuck: shrimp remoulade, brownies, turkey bacon cheddar melt (which would probably be good if some idiot didn't put honey mustard on it... does no one use ranch in these parts... seriously?!?!) Bonuses: I always love seeing the teenage managers on a power trip while I abuse the free wifi for studying :) Depending on the Cosi you go to that is... not sure if it was the 15th street one Minuses: Get some freaking power outlets and students would be all over the place! They lose so much money because of this... why even have free wifi if you don't have a place to plug the computers in... it's false advertising as far as I'm concerned!
(2)
Danielle M.
This is a great place to get a quick bite. I dont go here often, so the preparer helped me with a menu descision that turned out to be great! Service was fast and friendly...
(5)
Rina P.
In general, I'm a Cosi fan. Yes, it's a chain and can be a bit expensive, but it's convenient and has options. The staff at this particular location has consistently outshined. I am always promised a smile and how can I help you on every visit even during the lunch rush. On one particular visit, I told the smiling woman taking my order that I was thinking about trying a different drink (the double oh! arctic mocha is my staple "it's been a long day, I need a treat" treat). She enthusiastically told me she'd make me one to try and if I didn't like it she'd make me my regular. And that she did!
(4)
Anthony M.
I've had so many bad experience here; if it wasn't right across the street from my apt, I would never come here again. Here are a few: 1. Found a bug larva swimming in my coffee. 2. My girlfriend almost passed out after drinking a cup of their super strong coffee. 3. They constantly get orders wrong. 4. I just drank a cup of their coffee and my hands are so jittery I can hardly write this review. 5. They're over priced. Ugh Cosi. Damn your close proximity to my abode.
(2)
Rachel U.
I hesitate to update yet again, but I feel there's been a noted improvement at this location that is worth mentioning. I don't know if the manager reads Yelp, but a lot of the things that've been complained about have gotten much better. The salad/sandwich counter is much better organized; they actually write down your order, and give you a numbered card to retrieve it when it's done. The folks behind said counter are much more pleasant, the salad guy in particular seems to really make an effort to do a good job and to be friendly while doing it. The register staff seems in slightly better spirits as well. So, take from it what you will. I still go about once a week, and it's mostly worth it when I get my free entree after every ten =P
(3)
Jason T.
This Cosi is a flaming disaster. I even wrote Cosi stating as much and was more or less ignored. My complaint is simple. Your employees are rude, you have to be a mind reader to figure out the line system and they clearly think the plastic gloves are there to protect them from the food and not you from them. I even wrote Cosi stating the above. The GetCosi.com site responded immediately and said someone would be in touch. No one was in touch. I sent another email after another piss poor experience and then got a response. Apparently the General Manager doesn't seem to think there is a problem. I responded back to him and still have not heard a response. If you like Cosi, go to another one. If you don't care, just avoid this location at all costs.
(1)
Stephanie P.
#316 Not sure why people hate this location so much. First of all, it's smack dab in the middle of Center City, so what more can you expect? Secondly, I've always encountered the nice employees, I suppose, because I've never had a negative experience with them. I will say though, that the cushy chairs and such probably need an upgrade because you can see the wear and tear on them. Otherwise, I love the fact that this place was a mere block down from my apartment and I could pick up a tuna melt any time I wanted to. My only gripe would be the fact that both time I got my tuna melts, they were both poorly wrapped and stuff was just oozing all over the place. Oh, and I do NOT like their iced coffees. =\ Better to leave that to Starbucks or Dunkin Donuts.
(3)
elan r.
Only slightly better than Starbucks in terms of crappy coffee. This actual location has a leakage problem. My friend live in the apartment above Cosi and a pipe in her apartment burst, flooding Cosi down below. There is also a rodent problem in the building. The internet is very spotty at this Cosi. The food at this one is just like any other. I will admit, the salads are decent, but I ear salad rarely -- it makes me feel like I'm grazing.
(2)
Lee B.
Agree totally with Laura S. usually avoid this place, but I work nearby and needed a quick lunch. Completely ignored by the I'm-way-to-cool-to-be-making-salads-but-I-am guy, who takes an order from someone who came in after me. No problem, I'll wait. Then he tells me that the person who came in after me is before me and gives me an attitude. Do yourself a favor and don't go here, unless of course if you are into being ignored and overpaying for sub quality food.
(1)
Robin S.
Cosi food sucks. It truly does. As Cosis go, this one is relatively inoffensive to me. Service is fast, the people are nice enough, the location is convenient in an area where takeout is surprisingly scarce for a few block radius. I find virtually all of their sandwiches gross, and their coffee is truly disgusting. But, I recently discovered the hummus and vegetable sandwich on flatbread which brought this to a 3-star rating. It's bad when a perpetual carnivore has to resort to ordering a meatless option in order to be able to go here. But this Cosi is no worse than any other.
(3)
Erin S.
I go to this place 3x a week b/c my office is nearby. Wait, I mean I WENT. Starting today, I'm never stepping foot in a Cosi again. I just got accosted by an employee for standing near the sandwhich station while talking to a friend. I had already placed my order, I'd already gotten my sandwhich, I was good to go. The person behind the counter, twice, literally screamed at me to ask if I was all-set, then ask what I was waiting for. The first time I replied "I'm all set, I've got my food", and held it up for him to see. The second time, I looked over at him in disbelief and said with what was probably an ice cold expression, "I'm not waiting for anything. I'm talking to someone", then returned to my conversation. For the record, this place has the worst layout imaginable and on top of that, about 30% too much seating. If there had been some free space anywhere else in the building, believe me, I would have gladly gone to it an been out of your precious space.
(1)
Gilad D.
I happen to live in the apartment building above Cosi and after eating several lunches at Cosi I have to say I find the previous reviews to be a little strange. I never found the place to be dirty and I like their coffee (much better than starbucks!) and the tomato soup. Yes - the staff is not the happiest bunch I ever met but they're fine. Prices are reasonable and the sandwiches are ok too. If you want a nice lunch place for soup/salad - Cosi might be a good spot for you.
(3)
Maria C.
Cosi is diiirrrrtttyyy. All of them. Extremely dirty. Ever look behind that "food bar", around the bread oven? It's gross. I'm always prepared to see a rat flying around the floor when I look back there. This goes for all of them...the 15th St. one, the one on 12th and Walnut, the one at Penn. The free bread is a nice touch. Kind of like "welcome to our dirty restaurant, don't mind the honey mustard that's splashing into the tuna, or the pieces of chicken that are dropping into the tomato container as our staff tries to work the assembly line that is our restaurant...but here's your free bread!"
(2)
Maria L.
Mint Mocha...somewhat standard, but definitely the best one I've had anywhere.
(5)
LOUISE M.
I agree w/ other reviewers, this Cosi is dirty and lacking. I've been to other Cosi franchises that were far better (I love their bagels). The scones/muffins looked at least a month old. 2 bagels and small drink was $10!!
(1)
J W.
I've never figured out the appeal of Cosi, it's like a more expensive Panera with less options and mediocre food. As someone else said, there's a weird lack of consistency from visit to visit, so I've never really found an order I can rely on to be good. I end up at Cosi when I run out of other options since they are ubiquitous in the Center City area, but it always reminds me of eating at a fastfood place... it's convenient and that's the main selling point.
(2)
Karen F.
Meh. 2.15 for a bottle of Dasani? I shoulda gotten a latte for $2.19 instead. Mediocrity at its best. I am so NOT a fan of Cosi. After eating in them in NYC in the early 2000's when this chain emerged - it seemed cool at first. And - if the bread is fresh and hot (before it solidifies into cold cardboard) it actually tastes pretty good. The hungrier you are the better it'll taste. Meanwhile - the overpriced sandwich fillings are mediocre at best. There are better places to waste (I mean spend) $9 bux. Sorry. Not a big fan.
(2)
Mz. A.
I used to love coming here for breakfast and lunch but on multiple occasions I've been served undercooked food. Maybe I should stop being lazy and walk a few more blocks to another location.
(2)
M A.
This Cosi at 15th and Locust is not good. I got the Asian Salmon Salad and while the salmon was great, the salad was old, browning and wilted. Very poor quality compared to other Cosis. Too bad I was in a hurry and couldn't bring it back.
(1)
Sara G.
Sorry, this location just keeps getting worse and worse. They keep screwing up orders (What's so hard about egg whites only!?!!) and taking forever. I've given them multiple second chances since the location's right between my apartment and PATCO commute, but I have to finally throw in the towel and say I won't be back to this location.
(1)
Cara C.
I love Cosi but this Cosi is going down hill fast. I always get a signature salad and lately they are made wrong and no dressing at all. How hard is it to make their own signature salad!? It's practically what they are known for!!! So angry.
(2)
Laura S.
This is the most obnoxious Cosi location in the city, and it doesn't even have any Wharton undergrads to swarm it. All of the problems here are due to poor planning and management. Want to get breakfast? Come in, walk up to counter where it says 'order sandwiches,' guys making bagels studiously avoid eye contact. When they have made several bagels, one looks at you and asks if you've ordered. When you say no, he sends you over to the register. The guy who works in the morning is super-sweet but he can't make up for bad planning. Want a napkin? Ask the dude. Want a straw? Ask the dude. Need a plastic knife? Ask the dude. Poor guy is run ragged. Also there's nowhere to put your freaking coffee to put the sugar in it. Come back later for lunch? You think you have this down. You get in the line for the register all proud that you have figured out their system because it is the opposite of every other Cosi. You get to the front of the line and order. Did you order already? No, you say. Oh, you have to go order over there then come to the register . ASDF!@*%!!!
(2)
Amanda B.
My niece is in Broadway Dreams and she is very hardcore into counting calories. This place was a dream for her (they have a board with calories for everything) she literally ate here everyday for a week and I'm not kidding! I didn't mind because the food is DELISH! Pizza, sandwiches, soups, salads, anything you can think of! I don't really leave reviews but I just had to because of the manager Natalie. She knows what customer service is! We had an issue with our soup one day and threw it away (tasted like it was the bottom of the pot of soup it was end of the night when came in) We came in the next day told her it tasted funny and we were thinking we'd maybe get a free cookie or something.. No she comped our ENTIRE MEAL for 3 people! Super sweet people and great customer service! My niece loves the turkey light sandwich plus the best oatmeal raisin cookie I've ever had. I'm back home in Richmond, VA and missing one already :(
(5)
Mallory A.
Don't get the salads ! For 9 dollars I except a gourmet salad .. Instead I got a soggy small salad with dry rubbery chicken. The menu make everything sound so appeasing , do not be fooled , this is not chop'do in NYC --- go some where else for a salads
(1)
Ava W.
I stopped in to this Cosi location after an appointment downtown. It was near where I parked so I decided to stop in for a quick lunch before running more errands. I ordered the Steak Gorgonzola Melt, Mojito Lemonade, and a Blondie brownie. The employees making the food barely made eye contact while I was ordering. However, I actually struck up a whole conversation with the person at the sales counter. She really made my day with how friendly she was! The sandwich (on a flatbread, of course) was excellent! The brownie was good, but the mojito lemonade was very watery. The lemonade was pre-poured with ice already in it but it wasn't a hot day so I took a chance. So much for spending $2+ on lemon water! In addition, the seating area was a little dirty. I'd go back with the quickness for that sandwich though...to go.
(3)
Yalonda C.
Well, I must say I have probably been to every single cosi in Philadelphia. I've been here billions of times it's my favorite/only place to grab quick affordable food. I have had... Pesto chicken bowl , pesto chicken melt 2 million times, adobo bowl once, BBQ chicken flat bread pizza, chicken Caesar salad, Shanghai chicken salad, chicken noodle soup, tomato basil soup which I love, turkey light with spicy honey mustard. And the best white chocolate and pecan cookie you'll ever have in your life. Good quick food. Fresh ingredients my favorite place.
(5)
TC P.
Cosi has Best Bread Pudding in Philly! E.G. Highly recommend Cosi's Bread Pudding--also best deal in town! I stopped by a few days ago to get my favorite Signature Salad, Basil Tomato Soup, Steak Gorgonzola Sandwich, but also wanted to bring some of their signature Bread Pudding for a meeting the next day. BUT alas, they were out (again!) I voiced my disappointment, asked the staff why they were always out. The shift manager at the cash register heard me and offered to make some. To my surprise, he said he would have them ready by later that evening (it was 5:30 p.m. already). When I returned, the staff mentioned that their boss, Lee, made an extra batch of flat bread (they usually use up the leftovers) just for this new batch. Their boss's going the extra mile seemed to brighten up the place! He had made a batch of 6 containers, but someone had picked up one right before me! Seeing the scrumptious pudding dessert dripping in dark, rich caramel sauce and raisins, I decided to pick up all 5 containers ($1.99 each) to share with my colleagues the next day.. Each container is big enough for 2 people ( or more, but let me warn you, folks will protest if split it up further!) Needless to say, Cosi's Bread Pudding was a huge huge hit--It made everybody's day!!! I always buy extras and keep them frozen. They reheat beautifully--defrost or thawed out. (Tip: I put a double-fold wet white paper towel on top of the bread pudding in bowl in the microwave (thawed only takes couple of minutes). I have always had good service (Darren, Jarmal) at this Cosi's on 15th & Locust, but the extra effort of your employee, Lee M., and his enthusiastic staff the other day was heartwarming. It meant a lot to us city dwellers, that someone in business still believes in providing quality, thoughtful "Customer Service". I would've given 4 stars, due to the outside corner "Non-Inviting Curb Appeal" (non-customer loitering, panhandling) of your establishment, but am giving a 5th star thanks to my recent experience inside the restaurant.
(5)
Joanne T.
Oh Cosi! How i miss thee! I first fell in love with you back during the college days in UCity. The flatbread is simply the bomb dot com, there's nothing to not like about it. My usual is the TBM warmed. The M melts in your mouth but can be messy. Their mojito lemonade is so refreshing on a hot summer day. So we tried the pho ga cause it was on the soup menu, next time just pass on it. Oh Cosi, i wish you could be closer!
(4)
Katie B.
I love cosi as a quick pop in spot for lunch while I'm at work. You really can't be a the pick two option. I'm boring and get the same thing every time but it really is good. The TBM melt- with extra dressing and the caesar are great. Not ground breaking food options but to pop in for lunch during work it really gets the job done.
(4)
Jerry T.
As far a Cosi goes, it's about average. Nothing special, nothing horrible. However, this is the problem these days with Cosi - it's just a place that is "still there" - it doesn't bring good or bad feelings - it's just there. It's time to spruce up the image. It is a really stale franchise.
(3)
Tanya E.
I've been to several Cosi locations, I usually get turkey light sandwich or tomato basil soup. This place is really tiny, not comfortable, not so clean and it's dark inside. Sandwich was good, staff ok, girl by the register is nice.
(3)
Christian F.
I know Cosi doesn't get great reviews. I will start by saying the food is very good. Great go to place for lunch. Kids meals are great. Downside is not very organized in regards to space and service. It is like going to a romper room. Hence the three star rating. On food alone it is four star. Beats the hell out of true fast food and food is much higher quality. Just needs a make over.
(3)
Stephen S.
Had a group of students with me, and we found this place by accident. The food was good (with many healthy choices), and the service was very good and efficient. We need one (or more) of these in the Pittsburgh area!
(5)
Reem C.
I eat at this particular Cosi spot because it's within walking distance from my job. There's never any consistency. One day I go an order a Grilled Chicken T.B.M. melt or any of the other sandwiches I enjoy and its great. Then, when I decide to go a few weeks later, the bread taste stale, the service is slow, something with the sandwich is off, etc. It's honestly hit or miss with this place, which is why I feel like I can never do a true review. However, with my last few times being more "miss" than "hit" I think two stars is appropriate because I have experienced better. Get it together 15th Street Cosi.
(2)
Lucero M.
This location used to be good, several years ago. About 3 years ago it started to go downhill and now it is just terrible. There were 2 people working on a Saturday evening. Nearly all the tables were full and there were people waiting to order and to pay. The sandwich that was made for me was on hard bread, burnt and barely edible. They need to either shape up or ship out.
(1)
Ken B.
Went for lunch, ordered a simple sandwich. The employees made the wrong sandwich - no big deal. But what left me feeling sour was that the employees making my sandwich were very brusque and didn't apologize or really communicate in any way when they messed up my order. I know it's busy around lunch time and there are a lot of rude patrons, but come on, simple courtesy goes a long way. Even if the food is great, I'm not going back to an establishment where my pleases and thank-yous fall on deaf ears.
(1)
Jared H.
I write this review about this particular cosi location in particular. I had been a here a few times and have always had issues with my order but this past trip finally pissed me off to the point where I will never return. Whenever I go here they always mess up my order in someway. This past time I went, I decided to try something new. I usually get the Tandoori Chicken sandwich but I saw a poster for the Adobo chicken with avocado bowl so i decided to give it a try. After waiting about 5 minutes to order, The manager himself comes out to help with the line and takes my order. He makes my order and the avocado he puts in was very brown and he only gives me 2 pieces. I was really pissed off because #1 who serves someone brown avocado and #2 HE WAS THE MANAGER! I immediately complained and told him I wanted something new instead. I got the tandoori chicken sandwich as a replacement. To top things off, when I go to the register to pay, the guy accidentally added $0.09 to my credit card as a tip. He immediately apologized and told me but at that point, I just wanted to get the hell out of there so I let it go. This is the WORST cosi ever.
(1)
Clint W.
Overall feeling about Cosi: underwhelming. It's like the "ehhh" expression combined with some fellow mediocre responses and made a restaurant. In all fairness, however, I tried the tortilla chicken soup with flatbread and was, for once, at peace with it. I know this is far from high praise, but for a Cosi - a place that bases its entire marketing scheme on its undeniable convenience rather than any quality to speak of - the soup and even the flatbread was decent. In addition, this particular location has a nice efficiency, even if it's a little hard to figure out the first time around. FYI: you order food first then take it the register. Who knew? When you consider my initial feelings about Cosi, to bump up a review to a 3-star is even more than I thought was possible. Even now, though, every time I go to Cosi will be for lack of a better option, unfortunately. I feel like a beleaguered parent with crying child (my inner hungry child) who eventually says, "Fine! Let's just go to Cosi!"
(3)
Adhish R.
Like everyone else, it's the PATCO convenience. The baristra knows my order, and as soon as he sees me walk in he's got it started. Occasionally I'll throw him a curve ball and add something to it. He deals with it pretty well. I can't say I've had any of menu items, and I don't think I'll ever really venture beyond my regular order of coffee and a croissant or parfait. That's all.
(3)
Meghan C.
What can I say? I'm a slave for convenience. I pop out from Patco and grab an iced tea and off I go... If I'm hungry, I grab a TBM Light or the Pollo y Pasta soup. I know about the mice, I have seen the mice, but it's the city. I have always assumed there are mice everywhere. Major issue with this place is the layout - it is so awkward trying to pay because of the gd BEAM right in the front of the cashier. Who the hell was the designer that thought THAT was a good idea? May he or she be pelted with Cosi bread!! But after it cools because as someone else mentioned, it morphs into a brick rapidly.
(3)
Mandy Z.
The service is incredibly slow and the food preparers seem like they'd rather do anything than take your order. It's consistently bad service. The cashiers, however, are always lovely. The food itself is just okay.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Street Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Has TV : No Waiter Service : No Caters : Yes
Phil T.
About a minute after sitting down at a table, a person of indecipherable gender wearing a blanket and two pairs of glasses sat down at a table directly facing me. This person stared at me, seemingly without blinking, for the next ten minutes. We both had the chai latte and it was lousy.
(2)Sarah H.
Small "cozi" restaurant with not enough room or tables. We came in with a group of 4. 2 of us had to sit at a table isolated from the other 2 who were in just chairs pushed to the side. It was only 11am and not during lunch rush. We purchased 2 teas (piping hot... Had to wait a long time to drink) and 2 caramel lattes (which were no where flavored or sweetened enough). We didn't try any of the food... But it looked delicious and appetizing. Overall, they need more space and more tables, but seems to be a popular place to get breakfast, lunch, or a light dinner of pizza, sandwiches, salads, coffee, and a light breakfast. Would come again and try the food... But only if there was room to sit. Also, they could use more bathrooms.
(3)Valerie M.
*This is a review for a particular menu item, not Cosi overall. I don't usually write reviews for places like Cosi, as it's fairly standard semi-fast food. I probably grab lunch or dinner at Cosi once or twice a week, as it's super convenient for me, and I have my favorite menu items I rotate. However, today I got sucked in by the new featured sandwich - Lobster Salad. DO NOT GET THE LOBSTER SALAD SANDWICH! There was nothing right with this sandwich. It was probably 70% of what I will call "mystery white sauce". I couldn't really pick out exactly what the sauce was. There was definitely cream cheese, bc that's all that was in my first 3 bites, but there was something else mixed with it which somehow managed to make the mystery white sauce both chunky and runny at the same time. Yummy, right? What was in that final 30%? 20% bread, 5% lettuce, 5% lobster. The lobster was chewy and flavorless. It reminded me of artificial crab sticks. They were out of wheat bread, so I wasn't happy about that, but I made the choice not to wait til the wheat was done baking, so I can't complain. I guess the bread and lettuce were okay. In conclusion, if you want to eat a piece of bread filled with about 2 inches of cream cheese/mystery white sauce with the occasional added texture of flavorless lobster and chopped romaine lettuce, have at it. But I'm pretty sure you could make that for yourself for less than $8.99 + tax. If you're not burned out on turkey, and they still have it, I recommend the turkey stuffing sandwich. Have them add dried cranberries to it too, delicious!
(1)Joe H.
Cosi is just a walk across the street from where I come up from below the ground on PATCO. On early, cold winter mornings especially, I enjoy the idea of paying an extraordinary amount of money for a cup of coffee and I'm a huge fan of yogurt and granola. My place of work has a pretty high-end coffee maker so I'll often skip purchasing it at Cosi but I still crave the yogurt and often build up the anticipation while I'm on the train into the city. First of all, who designed the layout of this place? There are two major support columns smack-dab in the middle of the seating area with one of them being so close to the cash register that it's impossible to maneuver around it without becoming VERY friendly with the other customers in line to pay! I never know which way to enter the "line" because if I go one way, I have to bump the backs of other customers heads who are trying to sit and eat a quick meal because the seating is so close to the line where you order food. Or if I go the other direction, I'm a fish swimming upstream and I have to negotiate that F-ing column. Now comes my biggest complaint... EVERY SINGLE TIME I GO TO COSI, there is no yogurt prepared! OK, maybe once out of every four times I go, there's yogurt but most times there is none. So, I have to make the decision of waiting for them to make one up for me and be late for work, go without my yogurt or deal with the often standard reply, "No, we don't have any." Seriously? Of course, you have some it's just that your lazy ass doesn't want to make me one! How many times does one have to go there and be denied before the manager gets it that they need to keep it stocked in the cooler that is specifically designed to house the PRE-MADE yogurt parfaits for QUICK PURCHASE? Now, I don't want to get too personal but there is one sales person at Cosi who seems to be there nearly every morning that I go in. He's a nice enough person but lord, he is a few french fries short of a happy meal! One day, I watched in amazement the process of him making me a yogurt parfait. You would have thought we was responsible for saving the world! His hands shook, he had no idea how many strawberries went into the mix or even how to put a parfait together. Seriously, Waldo, it's yogurt, strawberries and sprinkle on some granola! It was painful to watch and ever since that experience, if I see they are out of parfaits and he is working, I simply walk out. I've eaten other items at Cosi and although I hate the process of ordering and making my way through the gerbil trail to pay, the quality of the food is good. I especially like the turkey and brie wrap. It's not a terrible place at all but what good is it to have a nice selection of food to choose from if some of it is not available? Sort of like putting lipstick on a pig.
(2)Minty N.
I have been to this location about 5 times since I live in the area. The staff for the most part is inattentive and overwhelmed. I'm not sure if manager is new but he doesn't seem to be able to streamline orders when more than one customer appears at a time. He actually is a nice person but the people working under him are slow start making your order which you end up repeating several times. I have ordered food for pick up a few times and it is never ready. Food is mediocre. I would suggest going to the cosi on walnut instead.
(1)EricaLynn J.
Does anyone remember a time when Cosi used to be X and O? X and O was a sandwich shop by day, and then a make-your-own s'mores and drink tasty coffee drinks, happening kind of evening. Dim lighting, lots of long tables for large parties, open late for the overzealous caffeinated pretties. Until some people started calling it "Xando" - pronounced "ZAAAANDO" - and the cringe heard around the world when someone would even suggest going there was enough to bring the evenings of tableside chocolate, marshmallows, and graham crackers to a screeching halt. No more X and O. No more Xando. No more late night. Hi, Cosi. So Cosi did it's thing. The pretties still came in looking for the old digs, but a friendly menu stating that s'mores and pizza and fondue and other former staples of X and O would still be available - just during the daytime. But what happened was this: people realized that for some odd reason, all of those delectable late-night dishes only tasted good after hours. Believe me, I tried the s'mores thing one time at lunch. You try going back to work with burnt marshmallow all over your face. Then Cosi put out free samples of their bread. By the time you were done waiting in line for your salad or sandwich, you'd already partaken in the equivalent of four pieces of bread. Oily, no grain, obviously very tasty bread. But the salad and sandwiches were quite good and you got your 10th for free. Then Cosi did the unmentionable. They downgraded their chicken. It went from actual good tasting grilled chicken to the kind of chicken you'd find swimming inside McNuggets. Gooey, sometimes unchewable, definitely not fresh or grilled, but easy to prepare. And cheaper to make. So what did I do then? Almost forgetting completely my days of latte sipping and midnight dipping, I ordered salads. And I switched from the chicken salad to a "make your own". I didn't care that it was $7.50. I didn't care that I couldn't even enjoy the free bread anymore (I had made a pact with myself that it was grain or wheat bread or I don't eat it) and I didn't care that when I did bother to order a sandwich, I noticed that there wasn't much *in* it, just lots and lots of bread! I did care, however, when a huge insect peered up at me as I was eating my salad one day. I went right back to Cosi, showed them the salad and my new friend, Buggie O'Caterpillar, and asked for a new salad. They happily obliged...and then charged me another $7.50! When I told them I had exchanged it because of an insect in my food, they were none too thrilled to hear it. And perhaps I would have forgiven the whole thing had it not happened again the very next week. Except this time it was a very small, very dark curly hair. I didn't even bother to bring it back, and only returned to this Cosi to get a coffee to go.
(1)C K.
It's Cosi... but if someone hasn't eaten there and wants to know what's good and what's not... here is what I have so far: Great: nothing food wise, but the fresh made drinks (especially the raspberry lemonade) are a craving of mine on a hot day Good: the signature salad, buffalo chicken sand. Decent: the steak TMB, breakfast wraps Yuck: shrimp remoulade, brownies, turkey bacon cheddar melt (which would probably be good if some idiot didn't put honey mustard on it... does no one use ranch in these parts... seriously?!?!) Bonuses: I always love seeing the teenage managers on a power trip while I abuse the free wifi for studying :) Depending on the Cosi you go to that is... not sure if it was the 15th street one Minuses: Get some freaking power outlets and students would be all over the place! They lose so much money because of this... why even have free wifi if you don't have a place to plug the computers in... it's false advertising as far as I'm concerned!
(2)Danielle M.
This is a great place to get a quick bite. I dont go here often, so the preparer helped me with a menu descision that turned out to be great! Service was fast and friendly...
(5)Rina P.
In general, I'm a Cosi fan. Yes, it's a chain and can be a bit expensive, but it's convenient and has options. The staff at this particular location has consistently outshined. I am always promised a smile and how can I help you on every visit even during the lunch rush. On one particular visit, I told the smiling woman taking my order that I was thinking about trying a different drink (the double oh! arctic mocha is my staple "it's been a long day, I need a treat" treat). She enthusiastically told me she'd make me one to try and if I didn't like it she'd make me my regular. And that she did!
(4)Anthony M.
I've had so many bad experience here; if it wasn't right across the street from my apt, I would never come here again. Here are a few: 1. Found a bug larva swimming in my coffee. 2. My girlfriend almost passed out after drinking a cup of their super strong coffee. 3. They constantly get orders wrong. 4. I just drank a cup of their coffee and my hands are so jittery I can hardly write this review. 5. They're over priced. Ugh Cosi. Damn your close proximity to my abode.
(2)Rachel U.
I hesitate to update yet again, but I feel there's been a noted improvement at this location that is worth mentioning. I don't know if the manager reads Yelp, but a lot of the things that've been complained about have gotten much better. The salad/sandwich counter is much better organized; they actually write down your order, and give you a numbered card to retrieve it when it's done. The folks behind said counter are much more pleasant, the salad guy in particular seems to really make an effort to do a good job and to be friendly while doing it. The register staff seems in slightly better spirits as well. So, take from it what you will. I still go about once a week, and it's mostly worth it when I get my free entree after every ten =P
(3)Jason T.
This Cosi is a flaming disaster. I even wrote Cosi stating as much and was more or less ignored. My complaint is simple. Your employees are rude, you have to be a mind reader to figure out the line system and they clearly think the plastic gloves are there to protect them from the food and not you from them. I even wrote Cosi stating the above. The GetCosi.com site responded immediately and said someone would be in touch. No one was in touch. I sent another email after another piss poor experience and then got a response. Apparently the General Manager doesn't seem to think there is a problem. I responded back to him and still have not heard a response. If you like Cosi, go to another one. If you don't care, just avoid this location at all costs.
(1)Stephanie P.
#316 Not sure why people hate this location so much. First of all, it's smack dab in the middle of Center City, so what more can you expect? Secondly, I've always encountered the nice employees, I suppose, because I've never had a negative experience with them. I will say though, that the cushy chairs and such probably need an upgrade because you can see the wear and tear on them. Otherwise, I love the fact that this place was a mere block down from my apartment and I could pick up a tuna melt any time I wanted to. My only gripe would be the fact that both time I got my tuna melts, they were both poorly wrapped and stuff was just oozing all over the place. Oh, and I do NOT like their iced coffees. =\ Better to leave that to Starbucks or Dunkin Donuts.
(3)elan r.
Only slightly better than Starbucks in terms of crappy coffee. This actual location has a leakage problem. My friend live in the apartment above Cosi and a pipe in her apartment burst, flooding Cosi down below. There is also a rodent problem in the building. The internet is very spotty at this Cosi. The food at this one is just like any other. I will admit, the salads are decent, but I ear salad rarely -- it makes me feel like I'm grazing.
(2)Lee B.
Agree totally with Laura S. usually avoid this place, but I work nearby and needed a quick lunch. Completely ignored by the I'm-way-to-cool-to-be-making-salads-but-I-am guy, who takes an order from someone who came in after me. No problem, I'll wait. Then he tells me that the person who came in after me is before me and gives me an attitude. Do yourself a favor and don't go here, unless of course if you are into being ignored and overpaying for sub quality food.
(1)Robin S.
Cosi food sucks. It truly does. As Cosis go, this one is relatively inoffensive to me. Service is fast, the people are nice enough, the location is convenient in an area where takeout is surprisingly scarce for a few block radius. I find virtually all of their sandwiches gross, and their coffee is truly disgusting. But, I recently discovered the hummus and vegetable sandwich on flatbread which brought this to a 3-star rating. It's bad when a perpetual carnivore has to resort to ordering a meatless option in order to be able to go here. But this Cosi is no worse than any other.
(3)Erin S.
I go to this place 3x a week b/c my office is nearby. Wait, I mean I WENT. Starting today, I'm never stepping foot in a Cosi again. I just got accosted by an employee for standing near the sandwhich station while talking to a friend. I had already placed my order, I'd already gotten my sandwhich, I was good to go. The person behind the counter, twice, literally screamed at me to ask if I was all-set, then ask what I was waiting for. The first time I replied "I'm all set, I've got my food", and held it up for him to see. The second time, I looked over at him in disbelief and said with what was probably an ice cold expression, "I'm not waiting for anything. I'm talking to someone", then returned to my conversation. For the record, this place has the worst layout imaginable and on top of that, about 30% too much seating. If there had been some free space anywhere else in the building, believe me, I would have gladly gone to it an been out of your precious space.
(1)Gilad D.
I happen to live in the apartment building above Cosi and after eating several lunches at Cosi I have to say I find the previous reviews to be a little strange. I never found the place to be dirty and I like their coffee (much better than starbucks!) and the tomato soup. Yes - the staff is not the happiest bunch I ever met but they're fine. Prices are reasonable and the sandwiches are ok too. If you want a nice lunch place for soup/salad - Cosi might be a good spot for you.
(3)Maria C.
Cosi is diiirrrrtttyyy. All of them. Extremely dirty. Ever look behind that "food bar", around the bread oven? It's gross. I'm always prepared to see a rat flying around the floor when I look back there. This goes for all of them...the 15th St. one, the one on 12th and Walnut, the one at Penn. The free bread is a nice touch. Kind of like "welcome to our dirty restaurant, don't mind the honey mustard that's splashing into the tuna, or the pieces of chicken that are dropping into the tomato container as our staff tries to work the assembly line that is our restaurant...but here's your free bread!"
(2)Maria L.
Mint Mocha...somewhat standard, but definitely the best one I've had anywhere.
(5)LOUISE M.
I agree w/ other reviewers, this Cosi is dirty and lacking. I've been to other Cosi franchises that were far better (I love their bagels). The scones/muffins looked at least a month old. 2 bagels and small drink was $10!!
(1)J W.
I've never figured out the appeal of Cosi, it's like a more expensive Panera with less options and mediocre food. As someone else said, there's a weird lack of consistency from visit to visit, so I've never really found an order I can rely on to be good. I end up at Cosi when I run out of other options since they are ubiquitous in the Center City area, but it always reminds me of eating at a fastfood place... it's convenient and that's the main selling point.
(2)Karen F.
Meh. 2.15 for a bottle of Dasani? I shoulda gotten a latte for $2.19 instead. Mediocrity at its best. I am so NOT a fan of Cosi. After eating in them in NYC in the early 2000's when this chain emerged - it seemed cool at first. And - if the bread is fresh and hot (before it solidifies into cold cardboard) it actually tastes pretty good. The hungrier you are the better it'll taste. Meanwhile - the overpriced sandwich fillings are mediocre at best. There are better places to waste (I mean spend) $9 bux. Sorry. Not a big fan.
(2)Mz. A.
I used to love coming here for breakfast and lunch but on multiple occasions I've been served undercooked food. Maybe I should stop being lazy and walk a few more blocks to another location.
(2)M A.
This Cosi at 15th and Locust is not good. I got the Asian Salmon Salad and while the salmon was great, the salad was old, browning and wilted. Very poor quality compared to other Cosis. Too bad I was in a hurry and couldn't bring it back.
(1)Sara G.
Sorry, this location just keeps getting worse and worse. They keep screwing up orders (What's so hard about egg whites only!?!!) and taking forever. I've given them multiple second chances since the location's right between my apartment and PATCO commute, but I have to finally throw in the towel and say I won't be back to this location.
(1)Cara C.
I love Cosi but this Cosi is going down hill fast. I always get a signature salad and lately they are made wrong and no dressing at all. How hard is it to make their own signature salad!? It's practically what they are known for!!! So angry.
(2)Laura S.
This is the most obnoxious Cosi location in the city, and it doesn't even have any Wharton undergrads to swarm it. All of the problems here are due to poor planning and management. Want to get breakfast? Come in, walk up to counter where it says 'order sandwiches,' guys making bagels studiously avoid eye contact. When they have made several bagels, one looks at you and asks if you've ordered. When you say no, he sends you over to the register. The guy who works in the morning is super-sweet but he can't make up for bad planning. Want a napkin? Ask the dude. Want a straw? Ask the dude. Need a plastic knife? Ask the dude. Poor guy is run ragged. Also there's nowhere to put your freaking coffee to put the sugar in it. Come back later for lunch? You think you have this down. You get in the line for the register all proud that you have figured out their system because it is the opposite of every other Cosi. You get to the front of the line and order. Did you order already? No, you say. Oh, you have to go order over there then come to the register . ASDF!@*%!!!
(2)Amanda B.
My niece is in Broadway Dreams and she is very hardcore into counting calories. This place was a dream for her (they have a board with calories for everything) she literally ate here everyday for a week and I'm not kidding! I didn't mind because the food is DELISH! Pizza, sandwiches, soups, salads, anything you can think of! I don't really leave reviews but I just had to because of the manager Natalie. She knows what customer service is! We had an issue with our soup one day and threw it away (tasted like it was the bottom of the pot of soup it was end of the night when came in) We came in the next day told her it tasted funny and we were thinking we'd maybe get a free cookie or something.. No she comped our ENTIRE MEAL for 3 people! Super sweet people and great customer service! My niece loves the turkey light sandwich plus the best oatmeal raisin cookie I've ever had. I'm back home in Richmond, VA and missing one already :(
(5)Mallory A.
Don't get the salads ! For 9 dollars I except a gourmet salad .. Instead I got a soggy small salad with dry rubbery chicken. The menu make everything sound so appeasing , do not be fooled , this is not chop'do in NYC --- go some where else for a salads
(1)Ava W.
I stopped in to this Cosi location after an appointment downtown. It was near where I parked so I decided to stop in for a quick lunch before running more errands. I ordered the Steak Gorgonzola Melt, Mojito Lemonade, and a Blondie brownie. The employees making the food barely made eye contact while I was ordering. However, I actually struck up a whole conversation with the person at the sales counter. She really made my day with how friendly she was! The sandwich (on a flatbread, of course) was excellent! The brownie was good, but the mojito lemonade was very watery. The lemonade was pre-poured with ice already in it but it wasn't a hot day so I took a chance. So much for spending $2+ on lemon water! In addition, the seating area was a little dirty. I'd go back with the quickness for that sandwich though...to go.
(3)Yalonda C.
Well, I must say I have probably been to every single cosi in Philadelphia. I've been here billions of times it's my favorite/only place to grab quick affordable food. I have had... Pesto chicken bowl , pesto chicken melt 2 million times, adobo bowl once, BBQ chicken flat bread pizza, chicken Caesar salad, Shanghai chicken salad, chicken noodle soup, tomato basil soup which I love, turkey light with spicy honey mustard. And the best white chocolate and pecan cookie you'll ever have in your life. Good quick food. Fresh ingredients my favorite place.
(5)TC P.
Cosi has Best Bread Pudding in Philly! E.G. Highly recommend Cosi's Bread Pudding--also best deal in town! I stopped by a few days ago to get my favorite Signature Salad, Basil Tomato Soup, Steak Gorgonzola Sandwich, but also wanted to bring some of their signature Bread Pudding for a meeting the next day. BUT alas, they were out (again!) I voiced my disappointment, asked the staff why they were always out. The shift manager at the cash register heard me and offered to make some. To my surprise, he said he would have them ready by later that evening (it was 5:30 p.m. already). When I returned, the staff mentioned that their boss, Lee, made an extra batch of flat bread (they usually use up the leftovers) just for this new batch. Their boss's going the extra mile seemed to brighten up the place! He had made a batch of 6 containers, but someone had picked up one right before me! Seeing the scrumptious pudding dessert dripping in dark, rich caramel sauce and raisins, I decided to pick up all 5 containers ($1.99 each) to share with my colleagues the next day.. Each container is big enough for 2 people ( or more, but let me warn you, folks will protest if split it up further!) Needless to say, Cosi's Bread Pudding was a huge huge hit--It made everybody's day!!! I always buy extras and keep them frozen. They reheat beautifully--defrost or thawed out. (Tip: I put a double-fold wet white paper towel on top of the bread pudding in bowl in the microwave (thawed only takes couple of minutes). I have always had good service (Darren, Jarmal) at this Cosi's on 15th & Locust, but the extra effort of your employee, Lee M., and his enthusiastic staff the other day was heartwarming. It meant a lot to us city dwellers, that someone in business still believes in providing quality, thoughtful "Customer Service". I would've given 4 stars, due to the outside corner "Non-Inviting Curb Appeal" (non-customer loitering, panhandling) of your establishment, but am giving a 5th star thanks to my recent experience inside the restaurant.
(5)Joanne T.
Oh Cosi! How i miss thee! I first fell in love with you back during the college days in UCity. The flatbread is simply the bomb dot com, there's nothing to not like about it. My usual is the TBM warmed. The M melts in your mouth but can be messy. Their mojito lemonade is so refreshing on a hot summer day. So we tried the pho ga cause it was on the soup menu, next time just pass on it. Oh Cosi, i wish you could be closer!
(4)Katie B.
I love cosi as a quick pop in spot for lunch while I'm at work. You really can't be a the pick two option. I'm boring and get the same thing every time but it really is good. The TBM melt- with extra dressing and the caesar are great. Not ground breaking food options but to pop in for lunch during work it really gets the job done.
(4)Jerry T.
As far a Cosi goes, it's about average. Nothing special, nothing horrible. However, this is the problem these days with Cosi - it's just a place that is "still there" - it doesn't bring good or bad feelings - it's just there. It's time to spruce up the image. It is a really stale franchise.
(3)Tanya E.
I've been to several Cosi locations, I usually get turkey light sandwich or tomato basil soup. This place is really tiny, not comfortable, not so clean and it's dark inside. Sandwich was good, staff ok, girl by the register is nice.
(3)Christian F.
I know Cosi doesn't get great reviews. I will start by saying the food is very good. Great go to place for lunch. Kids meals are great. Downside is not very organized in regards to space and service. It is like going to a romper room. Hence the three star rating. On food alone it is four star. Beats the hell out of true fast food and food is much higher quality. Just needs a make over.
(3)Stephen S.
Had a group of students with me, and we found this place by accident. The food was good (with many healthy choices), and the service was very good and efficient. We need one (or more) of these in the Pittsburgh area!
(5)Reem C.
I eat at this particular Cosi spot because it's within walking distance from my job. There's never any consistency. One day I go an order a Grilled Chicken T.B.M. melt or any of the other sandwiches I enjoy and its great. Then, when I decide to go a few weeks later, the bread taste stale, the service is slow, something with the sandwich is off, etc. It's honestly hit or miss with this place, which is why I feel like I can never do a true review. However, with my last few times being more "miss" than "hit" I think two stars is appropriate because I have experienced better. Get it together 15th Street Cosi.
(2)Lucero M.
This location used to be good, several years ago. About 3 years ago it started to go downhill and now it is just terrible. There were 2 people working on a Saturday evening. Nearly all the tables were full and there were people waiting to order and to pay. The sandwich that was made for me was on hard bread, burnt and barely edible. They need to either shape up or ship out.
(1)Ken B.
Went for lunch, ordered a simple sandwich. The employees made the wrong sandwich - no big deal. But what left me feeling sour was that the employees making my sandwich were very brusque and didn't apologize or really communicate in any way when they messed up my order. I know it's busy around lunch time and there are a lot of rude patrons, but come on, simple courtesy goes a long way. Even if the food is great, I'm not going back to an establishment where my pleases and thank-yous fall on deaf ears.
(1)Jared H.
I write this review about this particular cosi location in particular. I had been a here a few times and have always had issues with my order but this past trip finally pissed me off to the point where I will never return. Whenever I go here they always mess up my order in someway. This past time I went, I decided to try something new. I usually get the Tandoori Chicken sandwich but I saw a poster for the Adobo chicken with avocado bowl so i decided to give it a try. After waiting about 5 minutes to order, The manager himself comes out to help with the line and takes my order. He makes my order and the avocado he puts in was very brown and he only gives me 2 pieces. I was really pissed off because #1 who serves someone brown avocado and #2 HE WAS THE MANAGER! I immediately complained and told him I wanted something new instead. I got the tandoori chicken sandwich as a replacement. To top things off, when I go to the register to pay, the guy accidentally added $0.09 to my credit card as a tip. He immediately apologized and told me but at that point, I just wanted to get the hell out of there so I let it go. This is the WORST cosi ever.
(1)Clint W.
Overall feeling about Cosi: underwhelming. It's like the "ehhh" expression combined with some fellow mediocre responses and made a restaurant. In all fairness, however, I tried the tortilla chicken soup with flatbread and was, for once, at peace with it. I know this is far from high praise, but for a Cosi - a place that bases its entire marketing scheme on its undeniable convenience rather than any quality to speak of - the soup and even the flatbread was decent. In addition, this particular location has a nice efficiency, even if it's a little hard to figure out the first time around. FYI: you order food first then take it the register. Who knew? When you consider my initial feelings about Cosi, to bump up a review to a 3-star is even more than I thought was possible. Even now, though, every time I go to Cosi will be for lack of a better option, unfortunately. I feel like a beleaguered parent with crying child (my inner hungry child) who eventually says, "Fine! Let's just go to Cosi!"
(3)Adhish R.
Like everyone else, it's the PATCO convenience. The baristra knows my order, and as soon as he sees me walk in he's got it started. Occasionally I'll throw him a curve ball and add something to it. He deals with it pretty well. I can't say I've had any of menu items, and I don't think I'll ever really venture beyond my regular order of coffee and a croissant or parfait. That's all.
(3)Meghan C.
What can I say? I'm a slave for convenience. I pop out from Patco and grab an iced tea and off I go... If I'm hungry, I grab a TBM Light or the Pollo y Pasta soup. I know about the mice, I have seen the mice, but it's the city. I have always assumed there are mice everywhere. Major issue with this place is the layout - it is so awkward trying to pay because of the gd BEAM right in the front of the cashier. Who the hell was the designer that thought THAT was a good idea? May he or she be pelted with Cosi bread!! But after it cools because as someone else mentioned, it morphs into a brick rapidly.
(3)Mandy Z.
The service is incredibly slow and the food preparers seem like they'd rather do anything than take your order. It's consistently bad service. The cashiers, however, are always lovely. The food itself is just okay.
(2)