This place just isn't up to par with the other restaurants in the area. Food is mediocre at most.I had to ask for the garlic biscuits and they gave them to be in a to go box. I noticed a manager giving a waiter a hard time. The manager carded us twice making us feel uncomfortable. Food is over priced .
(1)
Erica H.
As a vegan, I always loved the garden bar option at Ruby Tuesday. Gradually, more and more of the choices in the garden bar have been taken away, and now it's nothing more than a basic salad bar. I miss the chickpeas, pickled beets, zucchini, cranberries, and the other yummy vegetables they used to have. This was my only option, as RT also got rid of their veggie burgers and replaced them with a zucchini burger that has cheese it. Most of the side vegetables are cooked in butter so those are not an option. I was there about two weeks ago with family (they chose the place), and I got the garden bar. Most of the vegetables were not ripe or were soggy from being stored in water. I was looking forward at least to my mixed drinks. The first one was great, but the second one was way to sweet and she got cucumbers off of the garden bar! I also requested a margarita without the mix, but was told they could not make one even though there is one on the menu with a coronita. All they had to do was ommit the coronita. The GM came out several times to our table to deliver food, did not ask us how anything was, and was not very friendly. The serve we had was great despite everything else. I don't think I will return to any RT.
(1)
Derek K.
Ruby Tuesday isn't my favorite, but it's cheap, and so it can be what we're looking for sometimes. However, most waitstaff is not friendly, and meals aren't the best quality.
(2)
Donna S.
I stopped in for a drink and dinner ordered steak and lobster. The steak wasn't bad but the lobster was raw. I told the waitress she said she would tell the manager. I waited 30 minutes so I paid my bill and left. I stopped there at least twice a month. This was the first time I went there alone most times I take my family. The least they could have done was say they were sorry. I wasn't expecting anything more. ir well never go back again. There are places that care about how there food is served.
(1)
Joe A.
Stopped in to check out RT after not going to one for many years. I should have known from the empty parking that that something was not right, but we went in anyway. The menu was just as dismal as I remember from years back. The one thing they had going for them was the 1 good beer on their menu which a found out in a few minutes that they don't actually carry that beer in Hanover. After not really seeing anything on the menu we were going to walk out, but since our drinks were delivered we figured we'd stick around, eat an appetizer and then go somewhere else. We got mozzarella sticks... The waitress dropped our sticks on the table and walked away. As soon as I bit into my mozzarella stick I noticed two things, the hair on the plate and how over cooked the sticks were. They also had no flavor at all. They didn't even taste like cheese! Oh and the soda tasted watered down... I dropped money on the table and went on to the next place. They can't even get fried cheese right.
(1)
John S.
We went for dinner there last week. They gave us the wrong drinks. Had to ask for the biscuits. The cheese fries we got were under the heat lamp too long , they were burnt. We both ordered meals with grilled chicken breast. I tried mine and it had a strange taste to it . My wives was the same way. We wait a while till the waitress showed up. She got the manager. He said he would take the meals off the bill. He also said the place is doing well since he took over a year ago. We paid 12 dollars for a Pepsi , iced tea, and fries. Now in the newspaper it had they are out of compliance again. My wife filed a complaint online. That was a week ago. No reply. I will never go back. AVOID!!!!
(1)
Alan O.
Oh my Ruby Tuesday, what has become of thee? See recent restaurant health inspections below for this Hanover, PA location. Out of Compliance (Inspected 7/8/2015) 1. The person in charge does not have adequate knowledge of food safety in this food facility as evidenced by this non-compliant inspection. 2. A food employee was observed touching french fries sitting in serving bowl - a ready to eat food - with bare hands and exposed band-aid. 3. Observed microwave unit not meeting the safety standards specified in the Code of Federal Regulations. Unit missing vent/fan cover exposing inside working components. 4. Observed several microwaves extremely soiled with old encrusted food inside the top/sides areas of units. 5. Observed slicer (vegetables), dicer and scales having old food residue in between hard to reach areas and in need of cleaning at this time. 6. Observed the entire rear kitchen and walk-in freezer/cooler areas of food facility having old food debris , trash, liquid splash and static dust around all areas of kitchen. 7. Observed clean food equipment and/or utensils in kitchen area, stored uncovered or not inverted. 8. Observed old food residue in the handwash sink, indicating uses other than handwashing. 9. Observed floor drains (x3) not draining properly with overflowing standing water, food and trash causing a stench at the time of inspection. 10. Plumbing system not maintained in good repair- observed handwashing located on cooks line leaking at the bottom piping of sink. 11. Observed open floor drain located underneath three compartment sink in dishwashing area needing sealed and does not protect against the possible harboring of insects, rodents, and other animals. 12. Observed tray of soda dispenser having rust and not an easy cleanable surface at this time. 13. Observed large amounts of static dust accumulating on the dining areas ceiling vents and on compressor units located inside of bottom cabinets of customer salad bar. Restaurant Comments: A manager referred comment to corporate. Status: No update on status as of July 15. Out of Compliance (Inspected 3/3/2015) 1. Rinse/sanitizing dial didn't reach 180 degrees Fahrenheit as noted on information plate on unit. 2. Mechanical ware washing equipment had build up of filth and food residue around the outside/inside of unit. 3. Rear wall back splash wasn't cleaned at a frequency to preclude accumulation of dirt, grease and soil. Repeat violation. 4. Flooring in walk-in cooler & freezer was soiled with large accumulation of food and dirt debris and in need of cleaning. Repeat violation. 5. Area under mechanical warewashing unit was extremely soiled with food & dirt debris and in need of cleaning. Repeat violation. 6. Grill and fryers located on cooks' line had a large accumulation of encrusted grease and soil around units. 7. Mechanical warewashing unit gauge was not operating properly. 8. Plumbing system wasn't maintained in good repair. Three compartment sink in bar area was leaking at the bottom piping area and in need of repair. 9. The outside area of delivery door was rusted and coming apart at the bottom area of the door. 10. Numerous vents throughout the rear area of the facility were soiled with large amounts of static dust build-up. Restaurant Comments: Manager declined to comment per corporate policy. Status: No update on status as of March 11.
(1)
James C.
This restaurant is certainly not on par with the ones in Rockville, MD. Party of 6 was seated prompt and our server was very accommodating but I was turned off by the garden bar where the worker was picking up salad ingredients that were falling off from the bowls and put them back with his bare hands. The garden bar is very basic, no eggs, bacon bits, tomatoes etc... many choices in the garden bar are gone. Not impressed with this place.
(2)
Cathy S.
This restaurant is certainly not on par with the ones in Frederick,Md. All of our party of 4 got the salad bar. For the price it isn't a good deal....not much on it but salad ingredients. We were there right at lunch time and no little biscuits till we almost through eating and no tomatoes on the salad bar(they were brought to our table later) Our server was fine and very accommodating but it seemed at lunchtime the restaurant would be more prepared for customers
(2)
Tom W.
First, I rarely say anything nice about chain restaurants. I must say that the Ruby Tuesday in Hanover is a very comfortable place to enjoy dinner, drinks, or both. Unlike most chains, RT will experiment with their menu from time to time and offer new items as well as the classics. I've never really though of RT as a rib place but I must say the few times I've ordered ribs at the Hanover location, they have always been spot on. Last night, I ordered the Asian Sesame Peanut ribs. I was nervous because I admit it sounds a little weird. I am glad I ordered these. I have had ribs at several different places but these ribs might be some of the best that I've ever had. Not only was the flavor fantastic, these ribs were perfectly done. I could spin the bone and pull it out. I ended up eating these ribs like a pork chop, avoiding the messy hands that one usually gets when eating saucy ribs. They have added some new items to the salad bar, i.e. - sun-dried tomatoes, artichokes, roasted red peppers, and blue cheese crumbles. I have always been a fan of the salad bar but they have managed to make it better. Our server was Elizabeth and she was top notch. We ordered a bottle of wine and she held it for us since we didn't have much room at our table. I thought that was a nice touch. The only thing that keeps this from 5 stars is several of the staff went into clean up mode while we were still eating. Although this may be a small detail to some, I think that it breaches restaurant etiquette and would prefer if they waited until we left. In any case, this place is a solid 4 *'s and I would recommend to anyone, especially the ribs.
(4)
Joshua K.
I visited this location about a week ago with my family. Our server came over after a few minutes, introduced himself, and offered to get us our drinks. He seemed very unprofessional and disengaged. When he came back he had brought a wrong drink, which he quickly fixed. He took our order, then told us that three of us could go up to the salad bar when we were ready (all four of ordered the salad bar). The salad bar was dirty and understocked. Many of the items (the spring mix, cucumbers, for example) were slimy. We were especially disappointed to see that there were none of the croutons, which is our favorite part of the salad bar. After about 20 minutes, our server came to the table to inform us that they were out of the pretzel buns for one of our burgers. When our food came out, three of the four entrees came out. One of the burgers was served without the fries. The server told us that the fries would be out shortly, but he did not want the rest of the food to get cold (this was not necessarily a bad thing). When the last entree (the crab cakes) came out, probably five minutes later, they were nearly inedible. They were greasy and very dark on the bottom from having been prepared on a flat top grill. A few minutes later, our server brought a baked potato out instead of the baked mac and cheese ordered for the side. When he was told the crab cakes were not good, he said he would see if "the manager would take it off the bill or something." The manager was very nice and comped the crab cakes. We were offered dessert and the check was delivered. When the server brought the check, all he said was "sorry about everything that happened, but you know..." and then walked away. All the service aside, the store was not very clean and had a strange smell. We could see that there were several booth seats that were torn and dirty, and our menus were ratty as well. I could ignore this all if the service had at least been decent. Definitely some more training needed here. This used to be one of my favorite places to eat.
(1)
Nancy H.
Love their costumer service Great Peach Ice tea and biscuits treat love it. Nice and clean
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Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good for Kids : Yes Good for Groups : No Attire : Casual Noise Level : Quiet Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
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James R.
This place just isn't up to par with the other restaurants in the area. Food is mediocre at most.I had to ask for the garlic biscuits and they gave them to be in a to go box. I noticed a manager giving a waiter a hard time. The manager carded us twice making us feel uncomfortable. Food is over priced .
(1)Erica H.
As a vegan, I always loved the garden bar option at Ruby Tuesday. Gradually, more and more of the choices in the garden bar have been taken away, and now it's nothing more than a basic salad bar. I miss the chickpeas, pickled beets, zucchini, cranberries, and the other yummy vegetables they used to have. This was my only option, as RT also got rid of their veggie burgers and replaced them with a zucchini burger that has cheese it. Most of the side vegetables are cooked in butter so those are not an option. I was there about two weeks ago with family (they chose the place), and I got the garden bar. Most of the vegetables were not ripe or were soggy from being stored in water. I was looking forward at least to my mixed drinks. The first one was great, but the second one was way to sweet and she got cucumbers off of the garden bar! I also requested a margarita without the mix, but was told they could not make one even though there is one on the menu with a coronita. All they had to do was ommit the coronita. The GM came out several times to our table to deliver food, did not ask us how anything was, and was not very friendly. The serve we had was great despite everything else. I don't think I will return to any RT.
(1)Derek K.
Ruby Tuesday isn't my favorite, but it's cheap, and so it can be what we're looking for sometimes. However, most waitstaff is not friendly, and meals aren't the best quality.
(2)Donna S.
I stopped in for a drink and dinner ordered steak and lobster. The steak wasn't bad but the lobster was raw. I told the waitress she said she would tell the manager. I waited 30 minutes so I paid my bill and left. I stopped there at least twice a month. This was the first time I went there alone most times I take my family. The least they could have done was say they were sorry. I wasn't expecting anything more. ir well never go back again. There are places that care about how there food is served.
(1)Joe A.
Stopped in to check out RT after not going to one for many years. I should have known from the empty parking that that something was not right, but we went in anyway. The menu was just as dismal as I remember from years back. The one thing they had going for them was the 1 good beer on their menu which a found out in a few minutes that they don't actually carry that beer in Hanover. After not really seeing anything on the menu we were going to walk out, but since our drinks were delivered we figured we'd stick around, eat an appetizer and then go somewhere else. We got mozzarella sticks... The waitress dropped our sticks on the table and walked away. As soon as I bit into my mozzarella stick I noticed two things, the hair on the plate and how over cooked the sticks were. They also had no flavor at all. They didn't even taste like cheese! Oh and the soda tasted watered down... I dropped money on the table and went on to the next place. They can't even get fried cheese right.
(1)John S.
We went for dinner there last week. They gave us the wrong drinks. Had to ask for the biscuits. The cheese fries we got were under the heat lamp too long , they were burnt. We both ordered meals with grilled chicken breast. I tried mine and it had a strange taste to it . My wives was the same way. We wait a while till the waitress showed up. She got the manager. He said he would take the meals off the bill. He also said the place is doing well since he took over a year ago. We paid 12 dollars for a Pepsi , iced tea, and fries. Now in the newspaper it had they are out of compliance again. My wife filed a complaint online. That was a week ago. No reply. I will never go back. AVOID!!!!
(1)Alan O.
Oh my Ruby Tuesday, what has become of thee? See recent restaurant health inspections below for this Hanover, PA location. Out of Compliance (Inspected 7/8/2015) 1. The person in charge does not have adequate knowledge of food safety in this food facility as evidenced by this non-compliant inspection. 2. A food employee was observed touching french fries sitting in serving bowl - a ready to eat food - with bare hands and exposed band-aid. 3. Observed microwave unit not meeting the safety standards specified in the Code of Federal Regulations. Unit missing vent/fan cover exposing inside working components. 4. Observed several microwaves extremely soiled with old encrusted food inside the top/sides areas of units. 5. Observed slicer (vegetables), dicer and scales having old food residue in between hard to reach areas and in need of cleaning at this time. 6. Observed the entire rear kitchen and walk-in freezer/cooler areas of food facility having old food debris , trash, liquid splash and static dust around all areas of kitchen. 7. Observed clean food equipment and/or utensils in kitchen area, stored uncovered or not inverted. 8. Observed old food residue in the handwash sink, indicating uses other than handwashing. 9. Observed floor drains (x3) not draining properly with overflowing standing water, food and trash causing a stench at the time of inspection. 10. Plumbing system not maintained in good repair- observed handwashing located on cooks line leaking at the bottom piping of sink. 11. Observed open floor drain located underneath three compartment sink in dishwashing area needing sealed and does not protect against the possible harboring of insects, rodents, and other animals. 12. Observed tray of soda dispenser having rust and not an easy cleanable surface at this time. 13. Observed large amounts of static dust accumulating on the dining areas ceiling vents and on compressor units located inside of bottom cabinets of customer salad bar. Restaurant Comments: A manager referred comment to corporate. Status: No update on status as of July 15. Out of Compliance (Inspected 3/3/2015) 1. Rinse/sanitizing dial didn't reach 180 degrees Fahrenheit as noted on information plate on unit. 2. Mechanical ware washing equipment had build up of filth and food residue around the outside/inside of unit. 3. Rear wall back splash wasn't cleaned at a frequency to preclude accumulation of dirt, grease and soil. Repeat violation. 4. Flooring in walk-in cooler & freezer was soiled with large accumulation of food and dirt debris and in need of cleaning. Repeat violation. 5. Area under mechanical warewashing unit was extremely soiled with food & dirt debris and in need of cleaning. Repeat violation. 6. Grill and fryers located on cooks' line had a large accumulation of encrusted grease and soil around units. 7. Mechanical warewashing unit gauge was not operating properly. 8. Plumbing system wasn't maintained in good repair. Three compartment sink in bar area was leaking at the bottom piping area and in need of repair. 9. The outside area of delivery door was rusted and coming apart at the bottom area of the door. 10. Numerous vents throughout the rear area of the facility were soiled with large amounts of static dust build-up. Restaurant Comments: Manager declined to comment per corporate policy. Status: No update on status as of March 11.
(1)James C.
This restaurant is certainly not on par with the ones in Rockville, MD. Party of 6 was seated prompt and our server was very accommodating but I was turned off by the garden bar where the worker was picking up salad ingredients that were falling off from the bowls and put them back with his bare hands. The garden bar is very basic, no eggs, bacon bits, tomatoes etc... many choices in the garden bar are gone. Not impressed with this place.
(2)Cathy S.
This restaurant is certainly not on par with the ones in Frederick,Md. All of our party of 4 got the salad bar. For the price it isn't a good deal....not much on it but salad ingredients. We were there right at lunch time and no little biscuits till we almost through eating and no tomatoes on the salad bar(they were brought to our table later) Our server was fine and very accommodating but it seemed at lunchtime the restaurant would be more prepared for customers
(2)Tom W.
First, I rarely say anything nice about chain restaurants. I must say that the Ruby Tuesday in Hanover is a very comfortable place to enjoy dinner, drinks, or both. Unlike most chains, RT will experiment with their menu from time to time and offer new items as well as the classics. I've never really though of RT as a rib place but I must say the few times I've ordered ribs at the Hanover location, they have always been spot on. Last night, I ordered the Asian Sesame Peanut ribs. I was nervous because I admit it sounds a little weird. I am glad I ordered these. I have had ribs at several different places but these ribs might be some of the best that I've ever had. Not only was the flavor fantastic, these ribs were perfectly done. I could spin the bone and pull it out. I ended up eating these ribs like a pork chop, avoiding the messy hands that one usually gets when eating saucy ribs. They have added some new items to the salad bar, i.e. - sun-dried tomatoes, artichokes, roasted red peppers, and blue cheese crumbles. I have always been a fan of the salad bar but they have managed to make it better. Our server was Elizabeth and she was top notch. We ordered a bottle of wine and she held it for us since we didn't have much room at our table. I thought that was a nice touch. The only thing that keeps this from 5 stars is several of the staff went into clean up mode while we were still eating. Although this may be a small detail to some, I think that it breaches restaurant etiquette and would prefer if they waited until we left. In any case, this place is a solid 4 *'s and I would recommend to anyone, especially the ribs.
(4)Joshua K.
I visited this location about a week ago with my family. Our server came over after a few minutes, introduced himself, and offered to get us our drinks. He seemed very unprofessional and disengaged. When he came back he had brought a wrong drink, which he quickly fixed. He took our order, then told us that three of us could go up to the salad bar when we were ready (all four of ordered the salad bar). The salad bar was dirty and understocked. Many of the items (the spring mix, cucumbers, for example) were slimy. We were especially disappointed to see that there were none of the croutons, which is our favorite part of the salad bar. After about 20 minutes, our server came to the table to inform us that they were out of the pretzel buns for one of our burgers. When our food came out, three of the four entrees came out. One of the burgers was served without the fries. The server told us that the fries would be out shortly, but he did not want the rest of the food to get cold (this was not necessarily a bad thing). When the last entree (the crab cakes) came out, probably five minutes later, they were nearly inedible. They were greasy and very dark on the bottom from having been prepared on a flat top grill. A few minutes later, our server brought a baked potato out instead of the baked mac and cheese ordered for the side. When he was told the crab cakes were not good, he said he would see if "the manager would take it off the bill or something." The manager was very nice and comped the crab cakes. We were offered dessert and the check was delivered. When the server brought the check, all he said was "sorry about everything that happened, but you know..." and then walked away. All the service aside, the store was not very clean and had a strange smell. We could see that there were several booth seats that were torn and dirty, and our menus were ratty as well. I could ignore this all if the service had at least been decent. Definitely some more training needed here. This used to be one of my favorite places to eat.
(1)Nancy H.
Love their costumer service Great Peach Ice tea and biscuits treat love it. Nice and clean
(3)