Great tasting subs and lots of fountain drinks to choose from. Nice atmosphere, clean store & friendly staff at this location. Great reduced calorie menu items!
(5)
Liz M.
I thought this place was going to be just another Quizno's and was expecting a below average sub. When I read the menu, only one sandwich really sounded good to me and watching the over staffed group of people make my sub, I wasn't thinking I'd be very happy I chose Firehouse for my late dinner, but as I unwrapped the almost soggy sub i t was love at first bite. The sub was steamed, not soggy, the meat was quality, the sauce (honey mustard) was spot on and the size was great for the price (medium chicken bacon ranch (sub honey mustard) for $6.39. it was a really tasty sandwich for what it was and better than Subway and Quiznos. So, there you have it. Pretty good subs that are better than the rest of the competitors.
(4)
Robbie B.
Worst Fat Content in the world of SUBS. Even their 500calorie sandwhiches which literally have nothing on them, are garbage! What happened to this place? They may need to start shifting towards a more healthier system like Subway, Quiznos and even Jersey Mike's Sub are healthier, or Jimmy Johns. Firehouse once was a great place. But i notice they use HFCS in their ingredients. NO THX! worst subs on planet! Sorry thumbs down on this one it's time to keep up with the trends and eat healthier. Publix has great subs for $4.99 Fresh everyday low in fat and sodium
(1)
Bill M.
Staff is always friendly, and my order is always prepared fast and perfect. This is my "go to" pace to eat when I'm out and on the go.
(5)
Evalyn C.
I've had a lot of subs, heros, and hoagies in my day. And, while I'm definitely no expert and can't eat them regularly anymore, sometimes a sub is all I crave. The other day when I got off of an early shift at work, I realized I hadn't eaten breakfast or lunch yet and I was starving. Driving down 5th I spotted Firehouse like a weary sailor spots a lighthouse at sea. "Sub-ho!" I exclaimed to myself as I realized today was one of those days that this is what I was craving. I'd never been to Firehouse before but I hear them advertise ALL THE TIME. Walking in the door I was greeted by literally ever person who works there. Nice and creepy all at once. When I ordered, the guy at the register prompted me to help me order more smoothly and cracked a few jokes. I got the sweet and spicy meatball and it was prepared quickly and it was absolutely delicious. I'm not sure this is my favorite sub place, but I'll definitely stop in to try it again.
(4)
Will P.
A sub is a sub Nothing bad to say about firehouse subs. They make good tasty food. Yet their subs don't stand out above the rest. I have been there a few times and each I enjoyed my sandwich. Did it wow me? No. If you want to try sub flavors subway doesn't have give this spot a shot.
(3)
Colleen R.
This is one sub shop that stays true to the "A-OK" Yelp rating. There is nothing special about Firehouse, and the wait inside is enough to keep me from returning anytime soon. I've had the veggie, Italian and roast beef sub. All the subs tasted decent, but I wouldn't go out of my way to come here. Every time I have come here, there has been a long wait for my sub even though it's not busy. I waited 20 minutes for a to-go sub the last time I visited. If you are really craving a sub, I feel like there are better options on 5th Ave and the surrounding area. If you do stop in, don't expect an outstanding sub. It is pretty average.
(3)
Lora H.
Thought this place would be better than subway. But no wrong again. I ordered a regular size sub hoping to get a good sandwhich. First I had to tell the cashier twice what a wanted which took over 10 mins for them to punch it in the register. Then when I got home I realized that they forgot the cheese on my sandwhich which was included. But the most disappointing was the lack of meat on it and how small it was. Afterwords I was still hungry! Even subway uses better quality meats and the extra toppings are free.
(1)
Angela H.
This place had lots of parking. There's always a long wait time to get your sandwich because the staff spend more time messing around instead of working. The sandwiches are good but kind of small for the price.
(3)
Eggy B.
I came here on a Saturday afternoon. The place was empty which I don't mind. I think with reading the other reviews they have really tried to change from the customer service side. I was immediately greeted and introduced to the menu. This was my first time there so it felt a little rushed...I wanted to make sure of the ingredients as I don't consume pork but the cashier guy was a little pushy. I settled on the steak and cheese sandwich. It was good. No real complaints but I still love WG Grinders more.
(3)
Luke T.
I came across Firehouse looking for somewhere to put air in my tire. I didn't know anything about it other than it looked new and relatively uncrowded. Upon entrance I was assaulted by a unison cry of "Welcome to Firehouse!" Soon after, it became evident they do this whenever someone comes through the door. I walked up to peruse the menu. The subs looked really mouthwatering in the pictures, but they were all layered with tons of meat. Finally, I spotted a veggie and a tuna, the only two that fit my dietary restrictions. I must admit that the layout is somewhat poorly conceived, as you place your order to the far right, right next to the soda fountains, condiments, and trash bins. You would think this is where you would pick up your food so you didn't have to walk clear across the place for your drink. Speaking of the soda fountain, it's fancy. Like Amy notes, you can mix and match all the different flavors it features to make crazy soda monsters. It could use some instructions though, frankly. The screen doesn't look like a touch screen, but apparently is, and after getting my drink, I'm unsure whether it might have already had a selection made previously or not. If not, that cherry lime-aid is pretty freaking strange. It tasted like flat soda syrup, which lead me to believe maybe someone had pushed a soda button prior to me going up to the machine. My main complaint is that the wait for my food was extremely long, like 5+ minutes long, with only 3 people ahead of me. Then they prepared it for dine-in when I needed it to go. No big deal. With all these annoyances/beefs, you might be wondering, "why the four stars?" Well, a few reasons. First and foremost, the sub was really delicious when it finally was ready. Since I got it to go, the bread was kind of soggy by the time I bit into it, but the vegetables were all grilled or sauteed into a warm, tasty mess with the provolone, and it had a really good flavor. I would definitely get it again. Secondly, the concept and some of the design elements are really nice. The shop was (supposedly) started by actual firemen, and you can donate to support firemen in three different ways (round up your order total, buy empty pickle buckets, or...um, straight donation? I don't remember the third. Sorry), all of which are explained by the menu. There are some cool firemen related things hanging on the walls as well, but it's the "support a good cause while you eat" theme that sells it to me.
(4)
Kim P.
The service is so unbelievably slow. I went at 5:30, there were 3 people in front of me and I waited 20 minutes for my 2 subs. So slow and definitely not worth the wait. They use canned mushrooms, not fresh ones and their bread gets grossly soggy from the steam of the hot sub. There is no toasted bread to give the sub sound crunch and texture. I will never choose to return for their subs.
(1)
Kevin D.
The meat subs are a solid 4.5 stars. The tuna sub is horrendously sub-optimal, and leads to rancor and malice from the staff when requested. It's this staff, particularly the evening shift, that is responsible for the low rating. Not for nothing, but the people working there at night treat people like they're trash. Hence, well, I consider the staff to be so trashy that I will not return. Is it really too much to ask for you to make a tuna sub, seriously?
(2)
Paul R.
I agree with the other previous posters. The subs are excellent (albeit not as good as Penn Station right down the street.) I've been there probably about three to four times, each time was around dinnertime, and the service was RUDE!
(3)
Amy S.
I've heard nothing but good things about Firehouse Subs, so when one opened down the street, I was excited to give it a try and see what all the buzz has been about. Everything sounded so good, but I decided to order the Firehouse "Hero" Sub and waited patiently while it was being made. During this time, I noticed the Coke machine they had...it was the same one I found in a casino out in Scottsdale, AZ that occupied my time while the rest of my family had fun gambling (it takes little to entertain me)! I was so excited to see this machine; it basically has every Coke product made with several different flavors that you can mix in, over 100 combinations in all. The possibilities are endless...orange Coke, peach Sprite, 8 flavors of Dasani?! You imagine it, you can make it! Okay, back to the subs...when my sub was ready, I took it and got in my car, excited to go home and try it. When I was nearly out of the parking lot, one of the employees came running out, as they realized my sub had been mixed up with the customer who ordered behind me. I was thankful they noticed this before I left and also for the employee that made the effort to rush out and switch subs so I could enjoy the one I ordered! After arriving back home, I bit into my sub and was instantly satisfied. The sub bread was fresh and had the perfect texture, nicely toasted on the outside but soft on inside. The sandwich contained a perfect combination of meat and veggies, enough to not feel like it was simply a "bread sandwich." I will definitely be returning here when I'm the mood for a good sub. You can say goodbye to Subway and Quiz-nos- they have nothing on Firehouse Subs. The quality of the meat and bread is much higher, all the ingredients are extremely fresh, and the atmosphere is much more appealing to sit and enjoy a meal. No complaints here!
(5)
Angie P.
The four stars are for the subs and the soda machine (which has tons of options--I usually roll with the cherry vanilla Diet Coke.) I don't really care for the huge OSU painting on the wall or the whole firemen theme, but whatareyagonnado?! Don't try their Hawaiian Pulled Pork special, it was disgusting.
(4)
Matthew L.
Woot woot. I've only been once, and they are definitely due for a second visit. I tried the sweet & spicy meatball sub, and found it to be exceptional. I will admit to being very critical of meatball subs, and believe that any sub shop worth it's salt needs to crush it on meatball subs, and they did not disappoint. The flavors were jawesome, not QUITE as spicy as I'd like to a great blend with the sweet and the bite, good cheese as well. The service is great, to a point, though their seemed to be "too many cooks" as it were - LOADED with staff when I went, though it was shortly after Grand Opening, and I doubt they still have that going on. Now, by "to a point" - they seriously seem adept at screwing up orders. I've eaten there once, a pick up order, and got white bread instead of the wheat that I ordered. A fellow manager at my store has eaten there three times - and twice they've messed up her order. Ironically, it seems that when they mess up the order, it turns out better! Que seras. At the end of the day, I'd definitely recommend a swing here - solid subs to be had, good prices, lots of additional sauce options available as well, easy parking and quaint eating area.
(4)
Christina C.
Came here because it's sort of a newcomer to the area (less than six months) and I was in search of a good sub option for lunch. Since this is their "specialty," I was looking forward to trying them out. I checked on Yelp to find their hours and also checked out their website to see that you can order ahead online if necessary. Can't beat convenience. The service was prompt and helpful and the woman behind the counter made sure to ask me if it was my first time (as it was) and explain some of their most popular items as well as some of her favorites. Everything is made fresh for you while you're there and like most places, you have a singular sub or combo option. I went for the club combo and the hook and ladder combo. Both were similar with turkey, ham/bacon, lettuce, tomato and some sort of sauce. The combos were over $8 each. I'm a bit of a sub whore and these were good, but pretty standard. Nothing set them apart from other subs I've had elsewhere (no exotic veggies, homemade, unique sauces, or extra flair.) Again, good, but not great. I can appreciate prompt service, easy ordering, a spotless dining room AND the coolest fountain drink machine (with over 120 pops!) I've ever seen, though. A quick, hearty lunch option for sure, but there wasn't much that set it apart from nearby sub-speciality stores.
(3)
Kathryn C.
This was my first visit to Firehouse Subs, and it was rather, well... subpar. I walked in to see that there was no line. While this was awesome, I was pretty confused on where the line started (the only prominent way-finding sign is the "pick up order here" sign). Also, your best bet is to pick up a menu at the counter, because the wall menu is nearly impossible to read. I ordered the chicken breast sub on wheat, which appeared to me as one of the more healthy options. It took a little over 5 minutes to make my sub, which was slightly annoying, but I was in no rush, so I can't complain. The good: - The chicken breast seemed relatively fresh. The bad: - The bread was really soggy and did a poor job of holding the innards of the sub together. The ugly: - Wait... I paid $5.89 for this?! Basically, if you're on 5th Avenue and want to get a sub sandwich, save yourself the disappointment and go to either Jimmy John's or DiBella's right down the road.
(2)
Paul F.
My Italian sub wasn't too bad but it didn't hold a candle to Jersey Mike's or Which's. It's in a largish building; much larger than it looks from the outside. The Coke machine didn't impress me because I only drink water with meals.
(3)
Jeremy S.
After hearing all the hype and the reports that this is place was built by Firemen, I assumed THIS was the place for a SUB! A couple of colleagues and I went to lunch here. The sub was quality made, but for the money, it was tiny. I thought that firemen ate well. If I am in the area, I go to Dibellas Subs, you get much more and the same quality for your money.
(2)
Christopher G.
Just about the WORSE sub I ever had. I guess they steam their subs hot, and that does nothing for the taste. Bland colors, no taste, watery cheese, and soggy buns...yuck. And dont even think about carry-out...the subs get cold in like a minute. Even dinning in my sub was cold half way through. Drive the extra mile to Tommy's on Lane Ave for the best sun in C-Bus!
(1)
Brad S.
I'm not overly enamored with Firehouse, although they do throw together a pretty tasty sandwich - I've tried the New York Steamer (oh, why couldn't they have just gone ahead and named this the Cleveland Steamer??) and the Hook & Ladder. I really didn't care for the Steamer (fatty meat, blech), but the H&L was quite good. However, upon unwrapping today's sub after I had returned to work, I discovered a big-ass hair right in the space where they had cut my sub in half. Big, black, and wiry. Utterly disgusting. This location also seems to have a high incidence of "special" customers that really back up the line. I think there was a field trip here today from the On My Own center down the street - although watching the gang try to figure out the soda machine while I waited was fairly entertaining. Only one poor gal was taking orders, which is pretty ridiculous at lunch hour. There are a bunch of different hot sauces and condiments at the front counter, which is pretty cool. Prices can get fairly high (a large sub is $7.89), and when you add on chips, drinks, cookies, etc., you can wind up spending close to $15 for your lunch. The quality of the meat and cheese is decent, though, so it's kind of worth it (when your sub doesn't have hairs the circumference of a worm in it, that is).
(3)
Doug O.
My wife and I had lunch there this week. My sandwich, which was basically a Philly cheesesteak, was pretty good. The experience was somewhat complicated, though. The options for the sandwiches did not reflect the options on the menu, such as there being multiple sizes but the menu only listed one size. There was a place to order and a place to pick up your sandwich, but they carried the sandwiches out to you instead of having you pick it up (which was nice, but a bit confusing). Some sandwich orders were called out by name and some by number. They have one of those newfangled Coke fountain machines with 100+ options where you enter what you want on a computer screen. All the options are nice, but people seemed overwhelmed, and it takes a while for people to get their drink, which stinks because there's only one machine and the line for drinks got pretty long. Also, the entire staff yells "welcome to firehouse" when anyone new walks in, but they just mumble it, so it's hard to hear what they're saying until about the 10th time (at which point it becomes annoying). Worth checking out, though. Solid food, nice service, and they raise money for police and fire departments.
(3)
John V.
SLOW SLOW SLOW. I have been to this location twice and they either need to get rid of the person hiring the employees or do some training. There is zero sense of urgency in getting food made. 4 employees were working and only one was actually making food. The other 3 were standing around talking about basketball. All the diet sodas were out on the fountain machine...the list goes on. Subs were good, but the Sawmill location is 10x busier, makes better subs and cranks them out in a fraction of the time.
(2)
Ryan V.
I really enjoy the subs here but I honestly cringe every time I walk through the door and I hear the staff yell out "10-12 welcome to Firehouse!" It gives me the douche chills... I was hoping it was only a temporary thing that would go away after they opened but I went in last week and heard them do it again. Yay, :-(
(3)
Leah W.
Good food, a little pricy for meat on bread. There are several sandwiches that do not have a single veg on it, which is sad. The "coke Free-style" is interesting and if you are a Diet Coke fan like I am, it is worth checking out.
(3)
Dave G.
The food here is just plain not good. My boss was going on about how much he loved this place, so my family and I decided to give it a try. I heard they were famous for their meatball sub, but I was disappointed. It was just ok, but I would not rank it higher than any other meatball sub I have had elsewhere. Perhaps because it was proclaimed as awesome from what I heard, my expectations were higher. My wife got the Engineer Sub, which was turkey canned mushrooms and lettuce I think. First of all, canned mushrooms says everything. I don't care what type of food you serve, if the ingredients are not fresh it is not good. The bread on both our subs was dry, and considering good fresh bread is a key element to a good sub, it was disappointing. There were people in the place, but again, just not sure what the appeal is. The best part of the place was the pop machine, but that unfortunately does not make it worth your while to go here.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Street, Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : No Drive-Thru : No Caters : Yes
Joyia S.
Great tasting subs and lots of fountain drinks to choose from. Nice atmosphere, clean store & friendly staff at this location. Great reduced calorie menu items!
(5)Liz M.
I thought this place was going to be just another Quizno's and was expecting a below average sub. When I read the menu, only one sandwich really sounded good to me and watching the over staffed group of people make my sub, I wasn't thinking I'd be very happy I chose Firehouse for my late dinner, but as I unwrapped the almost soggy sub i t was love at first bite. The sub was steamed, not soggy, the meat was quality, the sauce (honey mustard) was spot on and the size was great for the price (medium chicken bacon ranch (sub honey mustard) for $6.39. it was a really tasty sandwich for what it was and better than Subway and Quiznos. So, there you have it. Pretty good subs that are better than the rest of the competitors.
(4)Robbie B.
Worst Fat Content in the world of SUBS. Even their 500calorie sandwhiches which literally have nothing on them, are garbage! What happened to this place? They may need to start shifting towards a more healthier system like Subway, Quiznos and even Jersey Mike's Sub are healthier, or Jimmy Johns. Firehouse once was a great place. But i notice they use HFCS in their ingredients. NO THX! worst subs on planet! Sorry thumbs down on this one it's time to keep up with the trends and eat healthier. Publix has great subs for $4.99 Fresh everyday low in fat and sodium
(1)Bill M.
Staff is always friendly, and my order is always prepared fast and perfect. This is my "go to" pace to eat when I'm out and on the go.
(5)Evalyn C.
I've had a lot of subs, heros, and hoagies in my day. And, while I'm definitely no expert and can't eat them regularly anymore, sometimes a sub is all I crave. The other day when I got off of an early shift at work, I realized I hadn't eaten breakfast or lunch yet and I was starving. Driving down 5th I spotted Firehouse like a weary sailor spots a lighthouse at sea. "Sub-ho!" I exclaimed to myself as I realized today was one of those days that this is what I was craving. I'd never been to Firehouse before but I hear them advertise ALL THE TIME. Walking in the door I was greeted by literally ever person who works there. Nice and creepy all at once. When I ordered, the guy at the register prompted me to help me order more smoothly and cracked a few jokes. I got the sweet and spicy meatball and it was prepared quickly and it was absolutely delicious. I'm not sure this is my favorite sub place, but I'll definitely stop in to try it again.
(4)Will P.
A sub is a sub Nothing bad to say about firehouse subs. They make good tasty food. Yet their subs don't stand out above the rest. I have been there a few times and each I enjoyed my sandwich. Did it wow me? No. If you want to try sub flavors subway doesn't have give this spot a shot.
(3)Colleen R.
This is one sub shop that stays true to the "A-OK" Yelp rating. There is nothing special about Firehouse, and the wait inside is enough to keep me from returning anytime soon. I've had the veggie, Italian and roast beef sub. All the subs tasted decent, but I wouldn't go out of my way to come here. Every time I have come here, there has been a long wait for my sub even though it's not busy. I waited 20 minutes for a to-go sub the last time I visited. If you are really craving a sub, I feel like there are better options on 5th Ave and the surrounding area. If you do stop in, don't expect an outstanding sub. It is pretty average.
(3)Lora H.
Thought this place would be better than subway. But no wrong again. I ordered a regular size sub hoping to get a good sandwhich. First I had to tell the cashier twice what a wanted which took over 10 mins for them to punch it in the register. Then when I got home I realized that they forgot the cheese on my sandwhich which was included. But the most disappointing was the lack of meat on it and how small it was. Afterwords I was still hungry! Even subway uses better quality meats and the extra toppings are free.
(1)Angela H.
This place had lots of parking. There's always a long wait time to get your sandwich because the staff spend more time messing around instead of working. The sandwiches are good but kind of small for the price.
(3)Eggy B.
I came here on a Saturday afternoon. The place was empty which I don't mind. I think with reading the other reviews they have really tried to change from the customer service side. I was immediately greeted and introduced to the menu. This was my first time there so it felt a little rushed...I wanted to make sure of the ingredients as I don't consume pork but the cashier guy was a little pushy. I settled on the steak and cheese sandwich. It was good. No real complaints but I still love WG Grinders more.
(3)Luke T.
I came across Firehouse looking for somewhere to put air in my tire. I didn't know anything about it other than it looked new and relatively uncrowded. Upon entrance I was assaulted by a unison cry of "Welcome to Firehouse!" Soon after, it became evident they do this whenever someone comes through the door. I walked up to peruse the menu. The subs looked really mouthwatering in the pictures, but they were all layered with tons of meat. Finally, I spotted a veggie and a tuna, the only two that fit my dietary restrictions. I must admit that the layout is somewhat poorly conceived, as you place your order to the far right, right next to the soda fountains, condiments, and trash bins. You would think this is where you would pick up your food so you didn't have to walk clear across the place for your drink. Speaking of the soda fountain, it's fancy. Like Amy notes, you can mix and match all the different flavors it features to make crazy soda monsters. It could use some instructions though, frankly. The screen doesn't look like a touch screen, but apparently is, and after getting my drink, I'm unsure whether it might have already had a selection made previously or not. If not, that cherry lime-aid is pretty freaking strange. It tasted like flat soda syrup, which lead me to believe maybe someone had pushed a soda button prior to me going up to the machine. My main complaint is that the wait for my food was extremely long, like 5+ minutes long, with only 3 people ahead of me. Then they prepared it for dine-in when I needed it to go. No big deal. With all these annoyances/beefs, you might be wondering, "why the four stars?" Well, a few reasons. First and foremost, the sub was really delicious when it finally was ready. Since I got it to go, the bread was kind of soggy by the time I bit into it, but the vegetables were all grilled or sauteed into a warm, tasty mess with the provolone, and it had a really good flavor. I would definitely get it again. Secondly, the concept and some of the design elements are really nice. The shop was (supposedly) started by actual firemen, and you can donate to support firemen in three different ways (round up your order total, buy empty pickle buckets, or...um, straight donation? I don't remember the third. Sorry), all of which are explained by the menu. There are some cool firemen related things hanging on the walls as well, but it's the "support a good cause while you eat" theme that sells it to me.
(4)Kim P.
The service is so unbelievably slow. I went at 5:30, there were 3 people in front of me and I waited 20 minutes for my 2 subs. So slow and definitely not worth the wait. They use canned mushrooms, not fresh ones and their bread gets grossly soggy from the steam of the hot sub. There is no toasted bread to give the sub sound crunch and texture. I will never choose to return for their subs.
(1)Kevin D.
The meat subs are a solid 4.5 stars. The tuna sub is horrendously sub-optimal, and leads to rancor and malice from the staff when requested. It's this staff, particularly the evening shift, that is responsible for the low rating. Not for nothing, but the people working there at night treat people like they're trash. Hence, well, I consider the staff to be so trashy that I will not return. Is it really too much to ask for you to make a tuna sub, seriously?
(2)Paul R.
I agree with the other previous posters. The subs are excellent (albeit not as good as Penn Station right down the street.) I've been there probably about three to four times, each time was around dinnertime, and the service was RUDE!
(3)Amy S.
I've heard nothing but good things about Firehouse Subs, so when one opened down the street, I was excited to give it a try and see what all the buzz has been about. Everything sounded so good, but I decided to order the Firehouse "Hero" Sub and waited patiently while it was being made. During this time, I noticed the Coke machine they had...it was the same one I found in a casino out in Scottsdale, AZ that occupied my time while the rest of my family had fun gambling (it takes little to entertain me)! I was so excited to see this machine; it basically has every Coke product made with several different flavors that you can mix in, over 100 combinations in all. The possibilities are endless...orange Coke, peach Sprite, 8 flavors of Dasani?! You imagine it, you can make it! Okay, back to the subs...when my sub was ready, I took it and got in my car, excited to go home and try it. When I was nearly out of the parking lot, one of the employees came running out, as they realized my sub had been mixed up with the customer who ordered behind me. I was thankful they noticed this before I left and also for the employee that made the effort to rush out and switch subs so I could enjoy the one I ordered! After arriving back home, I bit into my sub and was instantly satisfied. The sub bread was fresh and had the perfect texture, nicely toasted on the outside but soft on inside. The sandwich contained a perfect combination of meat and veggies, enough to not feel like it was simply a "bread sandwich." I will definitely be returning here when I'm the mood for a good sub. You can say goodbye to Subway and Quiz-nos- they have nothing on Firehouse Subs. The quality of the meat and bread is much higher, all the ingredients are extremely fresh, and the atmosphere is much more appealing to sit and enjoy a meal. No complaints here!
(5)Angie P.
The four stars are for the subs and the soda machine (which has tons of options--I usually roll with the cherry vanilla Diet Coke.) I don't really care for the huge OSU painting on the wall or the whole firemen theme, but whatareyagonnado?! Don't try their Hawaiian Pulled Pork special, it was disgusting.
(4)Matthew L.
Woot woot. I've only been once, and they are definitely due for a second visit. I tried the sweet & spicy meatball sub, and found it to be exceptional. I will admit to being very critical of meatball subs, and believe that any sub shop worth it's salt needs to crush it on meatball subs, and they did not disappoint. The flavors were jawesome, not QUITE as spicy as I'd like to a great blend with the sweet and the bite, good cheese as well. The service is great, to a point, though their seemed to be "too many cooks" as it were - LOADED with staff when I went, though it was shortly after Grand Opening, and I doubt they still have that going on. Now, by "to a point" - they seriously seem adept at screwing up orders. I've eaten there once, a pick up order, and got white bread instead of the wheat that I ordered. A fellow manager at my store has eaten there three times - and twice they've messed up her order. Ironically, it seems that when they mess up the order, it turns out better! Que seras. At the end of the day, I'd definitely recommend a swing here - solid subs to be had, good prices, lots of additional sauce options available as well, easy parking and quaint eating area.
(4)Christina C.
Came here because it's sort of a newcomer to the area (less than six months) and I was in search of a good sub option for lunch. Since this is their "specialty," I was looking forward to trying them out. I checked on Yelp to find their hours and also checked out their website to see that you can order ahead online if necessary. Can't beat convenience. The service was prompt and helpful and the woman behind the counter made sure to ask me if it was my first time (as it was) and explain some of their most popular items as well as some of her favorites. Everything is made fresh for you while you're there and like most places, you have a singular sub or combo option. I went for the club combo and the hook and ladder combo. Both were similar with turkey, ham/bacon, lettuce, tomato and some sort of sauce. The combos were over $8 each. I'm a bit of a sub whore and these were good, but pretty standard. Nothing set them apart from other subs I've had elsewhere (no exotic veggies, homemade, unique sauces, or extra flair.) Again, good, but not great. I can appreciate prompt service, easy ordering, a spotless dining room AND the coolest fountain drink machine (with over 120 pops!) I've ever seen, though. A quick, hearty lunch option for sure, but there wasn't much that set it apart from nearby sub-speciality stores.
(3)Kathryn C.
This was my first visit to Firehouse Subs, and it was rather, well... subpar. I walked in to see that there was no line. While this was awesome, I was pretty confused on where the line started (the only prominent way-finding sign is the "pick up order here" sign). Also, your best bet is to pick up a menu at the counter, because the wall menu is nearly impossible to read. I ordered the chicken breast sub on wheat, which appeared to me as one of the more healthy options. It took a little over 5 minutes to make my sub, which was slightly annoying, but I was in no rush, so I can't complain. The good: - The chicken breast seemed relatively fresh. The bad: - The bread was really soggy and did a poor job of holding the innards of the sub together. The ugly: - Wait... I paid $5.89 for this?! Basically, if you're on 5th Avenue and want to get a sub sandwich, save yourself the disappointment and go to either Jimmy John's or DiBella's right down the road.
(2)Paul F.
My Italian sub wasn't too bad but it didn't hold a candle to Jersey Mike's or Which's. It's in a largish building; much larger than it looks from the outside. The Coke machine didn't impress me because I only drink water with meals.
(3)Jeremy S.
After hearing all the hype and the reports that this is place was built by Firemen, I assumed THIS was the place for a SUB! A couple of colleagues and I went to lunch here. The sub was quality made, but for the money, it was tiny. I thought that firemen ate well. If I am in the area, I go to Dibellas Subs, you get much more and the same quality for your money.
(2)Christopher G.
Just about the WORSE sub I ever had. I guess they steam their subs hot, and that does nothing for the taste. Bland colors, no taste, watery cheese, and soggy buns...yuck. And dont even think about carry-out...the subs get cold in like a minute. Even dinning in my sub was cold half way through. Drive the extra mile to Tommy's on Lane Ave for the best sun in C-Bus!
(1)Brad S.
I'm not overly enamored with Firehouse, although they do throw together a pretty tasty sandwich - I've tried the New York Steamer (oh, why couldn't they have just gone ahead and named this the Cleveland Steamer??) and the Hook & Ladder. I really didn't care for the Steamer (fatty meat, blech), but the H&L was quite good. However, upon unwrapping today's sub after I had returned to work, I discovered a big-ass hair right in the space where they had cut my sub in half. Big, black, and wiry. Utterly disgusting. This location also seems to have a high incidence of "special" customers that really back up the line. I think there was a field trip here today from the On My Own center down the street - although watching the gang try to figure out the soda machine while I waited was fairly entertaining. Only one poor gal was taking orders, which is pretty ridiculous at lunch hour. There are a bunch of different hot sauces and condiments at the front counter, which is pretty cool. Prices can get fairly high (a large sub is $7.89), and when you add on chips, drinks, cookies, etc., you can wind up spending close to $15 for your lunch. The quality of the meat and cheese is decent, though, so it's kind of worth it (when your sub doesn't have hairs the circumference of a worm in it, that is).
(3)Doug O.
My wife and I had lunch there this week. My sandwich, which was basically a Philly cheesesteak, was pretty good. The experience was somewhat complicated, though. The options for the sandwiches did not reflect the options on the menu, such as there being multiple sizes but the menu only listed one size. There was a place to order and a place to pick up your sandwich, but they carried the sandwiches out to you instead of having you pick it up (which was nice, but a bit confusing). Some sandwich orders were called out by name and some by number. They have one of those newfangled Coke fountain machines with 100+ options where you enter what you want on a computer screen. All the options are nice, but people seemed overwhelmed, and it takes a while for people to get their drink, which stinks because there's only one machine and the line for drinks got pretty long. Also, the entire staff yells "welcome to firehouse" when anyone new walks in, but they just mumble it, so it's hard to hear what they're saying until about the 10th time (at which point it becomes annoying). Worth checking out, though. Solid food, nice service, and they raise money for police and fire departments.
(3)John V.
SLOW SLOW SLOW. I have been to this location twice and they either need to get rid of the person hiring the employees or do some training. There is zero sense of urgency in getting food made. 4 employees were working and only one was actually making food. The other 3 were standing around talking about basketball. All the diet sodas were out on the fountain machine...the list goes on. Subs were good, but the Sawmill location is 10x busier, makes better subs and cranks them out in a fraction of the time.
(2)Ryan V.
I really enjoy the subs here but I honestly cringe every time I walk through the door and I hear the staff yell out "10-12 welcome to Firehouse!" It gives me the douche chills... I was hoping it was only a temporary thing that would go away after they opened but I went in last week and heard them do it again. Yay, :-(
(3)Leah W.
Good food, a little pricy for meat on bread. There are several sandwiches that do not have a single veg on it, which is sad. The "coke Free-style" is interesting and if you are a Diet Coke fan like I am, it is worth checking out.
(3)Dave G.
The food here is just plain not good. My boss was going on about how much he loved this place, so my family and I decided to give it a try. I heard they were famous for their meatball sub, but I was disappointed. It was just ok, but I would not rank it higher than any other meatball sub I have had elsewhere. Perhaps because it was proclaimed as awesome from what I heard, my expectations were higher. My wife got the Engineer Sub, which was turkey canned mushrooms and lettuce I think. First of all, canned mushrooms says everything. I don't care what type of food you serve, if the ingredients are not fresh it is not good. The bread on both our subs was dry, and considering good fresh bread is a key element to a good sub, it was disappointing. There were people in the place, but again, just not sure what the appeal is. The best part of the place was the pop machine, but that unfortunately does not make it worth your while to go here.
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