As a part of my daily "day off" routine, I stop by here for my drink (Venti iced white mocha, extra shot, no whip). I do really like this store. My drink always tastes the same. I give the crew kudos. I do see some leisure here and there while the drive-thru line is backed up. However, as I've been a Barista in the past, they most likely work in their "stations" and are advised not to move to minimize confusion and mistakes. Love the store, always clean, happy crew, and happy customers. Major thumbs up!!
(5)
Michael T.
I go to Starbucks daily all over the city and the United States. This location's employees, led by Mel, take ownership of the customer experience. Efficient, friendly and can-do is what you can expect here. Easily the best location in Omaha and superior to any other location I've been to in the US. I also realize that I am writing a review about a Starbucks. The level of effort by this team warrants praise...that's how much I think of this location.
(5)
Jaimee K.
Worst smoothy I have ever had in my life even the remake was just as tasteless. The service by Morgan was incredibly rude. As if I want to be the person going back to return my 5$ smoothy because it was undrinkable. She practically threw the remake at me and when I said thank you she said nothing and walked away. Not my idea of good customer service. I say scooters is the way to go.
(1)
Linda A.
There is nothing more annoying that someone not making your order correctly. If I am ordering a $5 drink, I expect you to make what I ask. If you do not have the "crunch" for a caramel crunch frappuccino, I would appreciate you telling me PRIOR to me finding out when I am drinking it. And then having to ask where the crunch is ... "oh, we ran out." What? You ran out? Dont you think that's an important point when someone is actually ordering? As a doctor and a mother, and a frequent starbucks goer, I will never go to this one again ... nor would I suggest anyone else ... if they actually want what they order.
(1)
Christine T.
Nice but slow.. Good service
(4)
Maddy G.
Love this Starbucks! Very chatty compared to some other locations and the music is loud so it might be a place to meet people and less a study spot.
(5)
Bethany W.
They finally got my drink right. The food has been colder recently though, which is weird. I still think some of the employee's need a facelift, they are way too unhappy.
(3)
Doug S.
Went through the drive thru and it took about 20 minutes. When I finally got my drink it was wrong. Went inside and waited another 15 minutes for the replacement. I'm glad this is not the only place to get a coffee in Omaha.
(1)
Bella L.
I really enjoy Starbucks. Of course, as with any chain, the experience can really differ from one location to the next. This is definitely not my favorite location, but I'm generally happy with the service that I receive here. The drive-thru can sometimes be quick, but it's almost always best to go in if you're in a hurry. Dark roast is only brewed before noon so don't go through the drive-thru line...head inside for a pour over unless you like the Pike Place.
(3)
Bri S.
Very VERY VERYYYYYY SLOW! But as good as ever. I've been coming here Aug '13-Aug '14.
(2)
Barry R.
Grand prize winner for the slowest drive thru in America. 20 minutes today with three cars in front of me. Always slow. Always disorganized chaos inside. People seem nice but this place needs a serious management makeover.
(1)
Sharon S.
Very slow drive thru, and half the time the order is wrong, which happens at every Starbucks. Really? I order off the menu with no crazy requests. How about repeating the order back, and if you get it wrong it's free?
(3)
Cassie Z.
I second the motion for the award of 'Slowest Starbucks Ever'. I live right by this place, but refuse to go here when I need to be somewhere and only have 10 extra minutes to spare. I don't know how long I'll have to wait in line for the drive-thru OR how long it will take for them to make my coffee.
(2)
Roland P.
Not my favorite Starbucks in the world. Service was at best mediocre and the coffee was served without a sleeve, i almost burned my fingers. I would go to a different Bux.
(3)
Jennifer B.
This has to be the SLOWEST drive thru in Omaha! I could fly to South America, pick my own beans, fly back, roast the beans, grind them and brew the coffee faster than that drive thru moves!!! The coffee is consistent and always warm but they have one speed, snail slow!!! I see baristas checking their cell phones, chatting like they are at the water cooler, and just leisurely moving from espresso to streamed milk to cup. Plus, they have some aversion to running both machines when they are getting hit with customers. I have to say....support local and stop at Crane Coffee right up at 132nd & Maple. They keep their drive thru line moving!!!
Veronicka F.
As a part of my daily "day off" routine, I stop by here for my drink (Venti iced white mocha, extra shot, no whip). I do really like this store. My drink always tastes the same. I give the crew kudos. I do see some leisure here and there while the drive-thru line is backed up. However, as I've been a Barista in the past, they most likely work in their "stations" and are advised not to move to minimize confusion and mistakes. Love the store, always clean, happy crew, and happy customers. Major thumbs up!!
(5)Michael T.
I go to Starbucks daily all over the city and the United States. This location's employees, led by Mel, take ownership of the customer experience. Efficient, friendly and can-do is what you can expect here. Easily the best location in Omaha and superior to any other location I've been to in the US. I also realize that I am writing a review about a Starbucks. The level of effort by this team warrants praise...that's how much I think of this location.
(5)Jaimee K.
Worst smoothy I have ever had in my life even the remake was just as tasteless. The service by Morgan was incredibly rude. As if I want to be the person going back to return my 5$ smoothy because it was undrinkable. She practically threw the remake at me and when I said thank you she said nothing and walked away. Not my idea of good customer service. I say scooters is the way to go.
(1)Linda A.
There is nothing more annoying that someone not making your order correctly. If I am ordering a $5 drink, I expect you to make what I ask. If you do not have the "crunch" for a caramel crunch frappuccino, I would appreciate you telling me PRIOR to me finding out when I am drinking it. And then having to ask where the crunch is ... "oh, we ran out." What? You ran out? Dont you think that's an important point when someone is actually ordering? As a doctor and a mother, and a frequent starbucks goer, I will never go to this one again ... nor would I suggest anyone else ... if they actually want what they order.
(1)Christine T.
Nice but slow.. Good service
(4)Maddy G.
Love this Starbucks! Very chatty compared to some other locations and the music is loud so it might be a place to meet people and less a study spot.
(5)Bethany W.
They finally got my drink right. The food has been colder recently though, which is weird. I still think some of the employee's need a facelift, they are way too unhappy.
(3)Doug S.
Went through the drive thru and it took about 20 minutes. When I finally got my drink it was wrong. Went inside and waited another 15 minutes for the replacement. I'm glad this is not the only place to get a coffee in Omaha.
(1)Bella L.
I really enjoy Starbucks. Of course, as with any chain, the experience can really differ from one location to the next. This is definitely not my favorite location, but I'm generally happy with the service that I receive here. The drive-thru can sometimes be quick, but it's almost always best to go in if you're in a hurry. Dark roast is only brewed before noon so don't go through the drive-thru line...head inside for a pour over unless you like the Pike Place.
(3)Bri S.
Very VERY VERYYYYYY SLOW! But as good as ever. I've been coming here Aug '13-Aug '14.
(2)Barry R.
Grand prize winner for the slowest drive thru in America. 20 minutes today with three cars in front of me. Always slow. Always disorganized chaos inside. People seem nice but this place needs a serious management makeover.
(1)Sharon S.
Very slow drive thru, and half the time the order is wrong, which happens at every Starbucks. Really? I order off the menu with no crazy requests. How about repeating the order back, and if you get it wrong it's free?
(3)Cassie Z.
I second the motion for the award of 'Slowest Starbucks Ever'. I live right by this place, but refuse to go here when I need to be somewhere and only have 10 extra minutes to spare. I don't know how long I'll have to wait in line for the drive-thru OR how long it will take for them to make my coffee.
(2)Roland P.
Not my favorite Starbucks in the world. Service was at best mediocre and the coffee was served without a sleeve, i almost burned my fingers. I would go to a different Bux.
(3)Jennifer B.
This has to be the SLOWEST drive thru in Omaha! I could fly to South America, pick my own beans, fly back, roast the beans, grind them and brew the coffee faster than that drive thru moves!!! The coffee is consistent and always warm but they have one speed, snail slow!!! I see baristas checking their cell phones, chatting like they are at the water cooler, and just leisurely moving from espresso to streamed milk to cup. Plus, they have some aversion to running both machines when they are getting hit with customers. I have to say....support local and stop at Crane Coffee right up at 132nd & Maple. They keep their drive thru line moving!!!
(2)Randy C.
5am and still perky!!!!! Kudos
(4)