Having spent a big chunk of my life managing restaurants and nightclubs, I'm a little hesitant to freely hand out praise. That said, I really appreciate a spot that knows how to block and tackle. Ruby Tuesday does. I read in a trade magazine that the corporation has some financial issues. I hope they stick around, because they're a fine alternative to some of their competition (I'm talkin' to you, Applebee's and TGI Friday's). The interior at the Battlefield Mall location is warm and cozy, not full of crap and tchotchkes. The Missus and I sat at the bar, and received a rundown of enjoyable Fast Casual Service. The steps are as follows: 1. No debris or stickiness should be on the serving surface or seating area, nor should either be wet with bleach water/cleaning spray. 2. We should be greeted immediately, drink order taken (with beer/soda/call liquor options available from memory on request), and drinks returned in a reasonable amount of time. 3. Specials should be offered without prompting, and all menu questions should be answered without a run to the kitchen/manager. 4.As the food order is placed, the server will ask regarding any potential allergies, variations, or options without being prompted. If something is in a dish, but not listed on the menu, the server will make certain we know about it. 5. All food will be served with the appropriate utensils. The quickest way to a two-star review (or less) is soup served without a soup. 6. The server will check our assessment of the food within five minutes of serving it, not halfway through the course. 7. Sodas and waters don't drop below half full until at least halfway through the main course. After that, ask if we want more. 8. If a plate is obviously empty, it's awesome for you to remove it. You don't even have to ask. Ruby Tuesday did just that. The food was well-seasoned and cooked properly. Amazing? No, but I didn't pay for amazing. It was a good value in a pleasant atmosphere. I didn't need a summer camp energizer or a state fair simulation; I needed lunch in an environment that made me feel like an adult. Ruby Tuesday nailed it, and they deserved major credit for getting the basics absolutely right.
(4)
Alexis M.
I will never eat at Ruby Tuesdays again. It's been many years since I ate at one, and after eating dinner with my family here, it will be the last. We had awful service. Our waitress had to keep coming back and asking us questions she forgot when she put in our order like how my husband wanted his burger done, etc. The garden bar was disgusting. Half of the lettuce was brown, the toppings looked as if they had been sitting there all day. To say the least, I didn't dare touch the hardboiled eggs. People were scraping the bottoms of the containers to get dressing. My 5 year old ate her mac and cheese with broccoli but my husband and I were very disappointed with our food. He had a pretzel jalapeño burger and found it to be very oily. I had the turkey burger sliders aka "mini masterpieces". The flavor was there but the turkey was very grisly. The fries are nothing but plain frozen french fries seasoned with salt. Gross. Just gross.
(1)
Nelson G.
My wife and I were very disappointed with the service, especially the management. I ordered the Bourbon Salmon. It was cold and slimy inside. I asked to replace it with the bourbon chicken and it too another 25 minutes to receive it. The sides weren't replaced. Do you think a manager came and apologized? No! Thumbs down all the way!
(1)
Carl H.
Good food, great location! Always great service.
(5)
Jeff L.
The BBQ burger was really good, and the bartender was really friendly, and very attentive to my water glass status.
(4)
Brent A.
Nothing drives me more insane than when I have to deal with a server's, or in this case the bartender's, drama. I just don't need it. It's like a job, you leave your drama at the door the instant you walk inside. Sitting at the bar to get a pre-shopping drink, I thought I would be in for a pleasant surprise, alas I was mistaken. "Yes, I'll have a Maker's Manhattan, up." "Manhattan?" *glaring slightly* "Yes, a manhattan." She continues to explain she's only been bartending for three weeks. Do I care? No. I told her how to make my drink, and she still made it wrong. Later she inquired how it was. I responded, "I've had better." Not even missing a beat, she replies, "Oh, well, I've only been bartending for three weeks." No! Absolutely not! The correct response is, "Oh, is there anything I can do to make it better?" Yes, that's the correct response. She seemingly forgets about my friend and I until I place the menus on the edge of the bar directly in front of her, which she cues in on and takes our appetizer order. Oh, not to mention the fact my friend had a dirty martini. Apparently "dirty" just meant adding olives because it did not have any olive juice. She went and took a smoke break, how lovely, shortly thereafter. The other bartender happens by and I ask if she knows if our bartender is just having a bad day. She responded saying that she was actually having a terrible day, but did not give a specific explanation. She did actually ask us how we knew she was having a bad day, but I just said it was her body language and the way she was talking. She graciously gave me a class of water to go with my bourbon, because that was not a manhattan by any means. She also added olive juice to my friend's drink. My friend actually only ate one of the olives because she said it tasted like chlorine. Chlorine?! What the hell? The Thai Phoon tenders were decent, but nothing spectacular. They were essentially crispy chicken tenders out of a frozen bag with a sweet-chili sauce; in other words, nothing special. I would skip this place. I mean, why would you come here when you have so many other better options so close by.
(1)
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Address :2825 South Glenstone Avenue
Springfield, MO, 65804
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Alcohol : Full Bar Outdoor Seating : No Has TV : Yes Waiter Service : Yes Drive-Thru : No
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Jim R.
Having spent a big chunk of my life managing restaurants and nightclubs, I'm a little hesitant to freely hand out praise. That said, I really appreciate a spot that knows how to block and tackle. Ruby Tuesday does. I read in a trade magazine that the corporation has some financial issues. I hope they stick around, because they're a fine alternative to some of their competition (I'm talkin' to you, Applebee's and TGI Friday's). The interior at the Battlefield Mall location is warm and cozy, not full of crap and tchotchkes. The Missus and I sat at the bar, and received a rundown of enjoyable Fast Casual Service. The steps are as follows: 1. No debris or stickiness should be on the serving surface or seating area, nor should either be wet with bleach water/cleaning spray. 2. We should be greeted immediately, drink order taken (with beer/soda/call liquor options available from memory on request), and drinks returned in a reasonable amount of time. 3. Specials should be offered without prompting, and all menu questions should be answered without a run to the kitchen/manager. 4.As the food order is placed, the server will ask regarding any potential allergies, variations, or options without being prompted. If something is in a dish, but not listed on the menu, the server will make certain we know about it. 5. All food will be served with the appropriate utensils. The quickest way to a two-star review (or less) is soup served without a soup. 6. The server will check our assessment of the food within five minutes of serving it, not halfway through the course. 7. Sodas and waters don't drop below half full until at least halfway through the main course. After that, ask if we want more. 8. If a plate is obviously empty, it's awesome for you to remove it. You don't even have to ask. Ruby Tuesday did just that. The food was well-seasoned and cooked properly. Amazing? No, but I didn't pay for amazing. It was a good value in a pleasant atmosphere. I didn't need a summer camp energizer or a state fair simulation; I needed lunch in an environment that made me feel like an adult. Ruby Tuesday nailed it, and they deserved major credit for getting the basics absolutely right.
(4)Alexis M.
I will never eat at Ruby Tuesdays again. It's been many years since I ate at one, and after eating dinner with my family here, it will be the last. We had awful service. Our waitress had to keep coming back and asking us questions she forgot when she put in our order like how my husband wanted his burger done, etc. The garden bar was disgusting. Half of the lettuce was brown, the toppings looked as if they had been sitting there all day. To say the least, I didn't dare touch the hardboiled eggs. People were scraping the bottoms of the containers to get dressing. My 5 year old ate her mac and cheese with broccoli but my husband and I were very disappointed with our food. He had a pretzel jalapeño burger and found it to be very oily. I had the turkey burger sliders aka "mini masterpieces". The flavor was there but the turkey was very grisly. The fries are nothing but plain frozen french fries seasoned with salt. Gross. Just gross.
(1)Nelson G.
My wife and I were very disappointed with the service, especially the management. I ordered the Bourbon Salmon. It was cold and slimy inside. I asked to replace it with the bourbon chicken and it too another 25 minutes to receive it. The sides weren't replaced. Do you think a manager came and apologized? No! Thumbs down all the way!
(1)Carl H.
Good food, great location! Always great service.
(5)Jeff L.
The BBQ burger was really good, and the bartender was really friendly, and very attentive to my water glass status.
(4)Brent A.
Nothing drives me more insane than when I have to deal with a server's, or in this case the bartender's, drama. I just don't need it. It's like a job, you leave your drama at the door the instant you walk inside. Sitting at the bar to get a pre-shopping drink, I thought I would be in for a pleasant surprise, alas I was mistaken. "Yes, I'll have a Maker's Manhattan, up." "Manhattan?" *glaring slightly* "Yes, a manhattan." She continues to explain she's only been bartending for three weeks. Do I care? No. I told her how to make my drink, and she still made it wrong. Later she inquired how it was. I responded, "I've had better." Not even missing a beat, she replies, "Oh, well, I've only been bartending for three weeks." No! Absolutely not! The correct response is, "Oh, is there anything I can do to make it better?" Yes, that's the correct response. She seemingly forgets about my friend and I until I place the menus on the edge of the bar directly in front of her, which she cues in on and takes our appetizer order. Oh, not to mention the fact my friend had a dirty martini. Apparently "dirty" just meant adding olives because it did not have any olive juice. She went and took a smoke break, how lovely, shortly thereafter. The other bartender happens by and I ask if she knows if our bartender is just having a bad day. She responded saying that she was actually having a terrible day, but did not give a specific explanation. She did actually ask us how we knew she was having a bad day, but I just said it was her body language and the way she was talking. She graciously gave me a class of water to go with my bourbon, because that was not a manhattan by any means. She also added olive juice to my friend's drink. My friend actually only ate one of the olives because she said it tasted like chlorine. Chlorine?! What the hell? The Thai Phoon tenders were decent, but nothing spectacular. They were essentially crispy chicken tenders out of a frozen bag with a sweet-chili sauce; in other words, nothing special. I would skip this place. I mean, why would you come here when you have so many other better options so close by.
(1)