This location just opened around September 1. The location is more high tech (digital menus) and clean than the Affton location. It also has a grab and go case front and center. Despite just opening, it was quick and efficient. This is my favorite national chain of pizza, because it's quick and easy. And the crazy bread rocks! I like it even better than the pizza. Their deep dish pizza is actually really good and I like how each piece is a corner piece. For a quick, cheap and easy pizza night- definitely try this!
Let me just start by saying that I love red lobster. However, last night my husband and I had a late dinner at this store at 9. Let me preface this review by saying that my husband worked as a cook and then manager of a restaurant for a decade before switching careers, and I worked as a server, bartender, and manager before switching careers. So we know the industry better than most. Okay, on with my story. We got there at nine. They close at eleven. The floor was slow, bordering on dead. We were seated immediately. After five minutes, we'd not seen a server. The hostess took our drink order because she didn't know where the server was. I ordered a Bahama Mama. I could make this drink in a coma, so I figured it wouldn't be a big deal. Wrong. Then the server shows up five minutes after that. My husband was given his Dr. Pepper. My drink is still missing in action. He took our appetizer order. We ordered mozzarella sticks. That takes about three minutes in a commercial fryer. We didn't get our salads, didn't get the cheddar bay biscuits. 20 minutes later, another server came over and asked if we'd been helped. I asked for my drink (we've been there over half an hour by now) and our salads and biscuits. She took our dinner order. Still no sign of our original server. Five minutes go by. We're seated near the server station. The bartender comes over there to our new server, and the server asked about my drink. The bartender said, "After 9:30, I don't care anymore. I give up." Wow... Then the cook makes an appearance and says, "That guy ordered a steak?!" Yeah, lady. He sure did. It's on the menu, and y'all don't close for another hour and a half. He ordered it med rare. Walk it across the grill and put some grill marks on it, and it's done. Geez. So the food comes, but I still don't have my drink. The server goes to check on it. Then five minutes later, it shows up. I don't know how someone who bartends for a living can mess up a Bahama Mama, but it was awful. I asked to see a manager. He tells me that he'll take the drink off the bill. Then he clears the table, and spills ranch dressing everywhere. I couldn't make this up if I tried, folks. The food was okay. Nothing to write home about. Then the original server comes over with the bill. He went to hand it to my husband, and lost his grip on it and ended up literally throwing it across the table. He did apologize for the terrible service. All servers have off nights, and I really hope that was the case, or he needs to seek a different line of work. The manager came over and apologized again. He said that they didn't have a manager at that store. He's a GM for a different store and was filling in. He took my meal off the ticket. All in all, a terrible experience. Probably bad enough for us to not patronize that Red Lobster again.
With all of that fuss on the Talk threads about chain restaurant food, it must have planted some sort of dirty seed in my brain because all I wanted for dinner last night was crab drizzled in butter. I tried to convince Mike T to take me to the casino for an "all you can eat" buffet, but we quickly realized that neither one of us was in the mood to drive all the way out to Maryland Heights, nor would either one of us really eat $24.95 worth of crab. So we settled for Red Lobster instead. The people who work here are either really nice (like, surprisingly nice) or very strange. The hostess last night was unusually perky and our server looked like he could have murdered someone in a past life. Both did a fine job, it was just an odd juxtaposition. Our food was "meh". It seemed like the crab had been sitting most of the day and they just kept it under a heat lamp. Our plates were scalding hot which also fed into our heat lamp theory. And the mashed potatoes were gross! When in doubt, always go with the baked potato as a side at Red Lobster. But I must say it's tough to find decent crab legs at 8 pm on a Saturday night in St. Louis. And Red Lobster does the trick for me. Although a chain and not the BEST quality sea food, it's kind of a fun place to go and eat crappy food. And feel like poo the next morning.
Regretfully, I experienced the worst service here last night that I've ever experienced anywhere, with the possible exception of Walmart. My family & I were in for dinner on a very sad day. We'd really been looking forward to some quality time together. We were a table of 12, but my sister got there early & alerted the waitress & even told her why we were there. Things fell apart after that. It took us 30 minutes to get water. My uncle had to get menus from the bar because we never got any. Two waiters divided the table up. When I FINALLY got to order, the waiter moved off before I could even order a drink!! Ok, fine, I really could've used a beer, but obviously you don't need the revenue. It took them 10 minutes to come back out & tell me they were out of what I ordered (head thunked on table). We were so hungry & grouchy when we got our food AN HOUR LATER. Even then, drinks that were ordered never appeared, & they got my nephew's order wrong & had to REMAKE it, & the crab legs were so disgusting that my sisters likened it to "beef jerky," but are it anyway because they were so hungry. The other waitress (the smart one) & the manager DID try to make amends -- fresh crab legs for my sisters & free desserts all around -- but I didn't even stay. I threw cash on the table and left. And I went to my friend's house 5 minutes away, & finally got a beer!! I'd sooner go to McDonald's than back to this location.