This place is the worst it sucks beyond believe he has a horrible smell of mildew coming from the ceiling every time I come here it gets worse and worse I don't visit anymore the food is okay could be better they don't serve turkey items turkey sausage etc. need to call and order you have to wait on hold for at least 10 minutes or more and when you arrive it's never rightI would not recommend this place to my worst enemy avoid it all costs
(1)
Nicole B.
Excellent service this morning! Wonderful meal!! My son and I truly enjoyed our breakfast today!!
(5)
A J.
Trash. Waited 45 mins for a piece of toast. Had to get our own utensils and condiments. We were the waitresses only table and she still couldn't get it together after 5-6 trips to the kitchen. You could tell she didn't care. Lauren needs to do better. Won't be back.
(1)
Shane H.
As much as I love ihop, this location is not as nice as it should be. It's Sunday morning, and they ran out of pork sausage by 12pm. The waiters are very slow, as if they are still in training. We just moved here from alexandria. .and his one is not like we thought. If I need some pancakes real quick..I will come. Other than that..no.
(2)
LaDonna H.
Pretty good service and the food comes out hot. Not the best Ihop, but definitely not the worst.
(3)
Shanetta O.
We visited this IHOP mid-morning on a weekday. Quite a few people came in due to a middle school (or elementary) graduation while we were waiting to be seated. . It wasn't crowded, because there were empty seats. We were told that no one could sit in those areas because they didn't have enough servers. We waited for over an hour for our food and the waitress kept telling us our food would be out shortly when we threatened to pay for our drinks and leave. However, she also told us that servers were grabbing the wrong food. The manager walked around as if she didn't have a care in the world. There was no sense of urgency and if she runs the restaurant like this, she needs to be fired. In addition, they ran out of bananas and I had to settle for five small strawberries on my strawberry banana French toast.
(2)
Mark H.
Really? There are 3 tables with diners here at 6:45. It took 1 hour to get our order.
(1)
nikita g.
I tried but it was a fail. NEVER GO IN HERE!!!!! Kind of a long story.........First there was no hostess the 2 hours we were there. Waited 30 mins to order our meal, 40 mins to receive it, and 30 minutes to talk to anyone after receiving it and that anyone we talked to was the manager we asked for. Sat for 10 minutes before someone asked for a drink order. Had 3 waitresses because I guess no one wanted our table, there were only two of us. 2nd waitress we asked for two hot choc and two waters, got one of each then I never got my water after we said it again. Never got anyone's name and the 3rd waitress had no name tag or gave a name just "I'll be helping you" I ordered 2 sides of hash browns, cesar salad and strawberry pancakes for myself. When she brought our orders I guess the plates were too hot so to relief the pain she threw the plates down onto the table. My friends order was correct, blueberry pancakes, hash browns, eggs and bacon. I got my 2 sides of hash browns on two separate plates (splashed with blueberry from her dropping the plates), my cesar salad had no dressing and my strawberry pancakes were just pancakes and butter. When I told her I wanted strawberry pancakes I get a bowl of 4 strawberries and whip cream on top. Eventually asked for the manager who informed me "the strawberries don't go on top of the pancakes anymore because it soaks the pancakes" meanwhile my friends blueberry pancakes looked good and soaked in blueberries. I was told I can get 1.99 off and said no I don't want it so she took it off the bill.
(1)
T D.
It was my second time ordering take out and it was a pleasurable experience. The only complaint is the wait in line to pay for my order.
(4)
Joe H.
What an aweful experience. The waitress forgot what we ordered, the food took forever, the food was burnt and cold at the same time, and the waitress brought the food to our table in stages. I will definitely not dine there again. I'm not going to talk about the restrooms. I have some restaurant.com coupons there and I will probably burn them.
(1)
Joseph R.
At 2 in the morning the service was respectable. My only complaint was the rest room was nasty I didn't think it would be that bad. I hope that they can get it right soon. The food was good.
(3)
Malcolm C.
I've been here in the past experience was ok, today We arrive and the Greeter must take an emergency call, this is ok thats why it's called an emergency the gentlemen she called to relieve her took care of one family then dissapeard, We waited an additional 13min before someone addressed Us, We were seated & had to get a server from another section to tend to Us, Brandon apologized for our wait, Trina the young lady that wss assigned to our table could not see us I guess & avoided eye contact by all means. Wow still waiting on our food, 2 parties that sat after us are done and about to leave, this is not good cust serv, will not be coming back, as I said n the begining the greeter had to take an emergency call, I asked Her the time the call came in she informed Me it was at 10:06 we was waitinv for over an hour and all the manager could say was therws nothing I can do, his name is Bob
(2)
Adrienne M.
Service was sub par to say the least. Restaurant wasn't busy but service was slow. Waitress barely acknowledged us. 2 parties actually left due to lack of service. Oh and not to mention my chicken tenders were way overlooked and my waffles were far too dense. I will not be going back...
(1)
Renita T.
Hey what can u say about IHOP I hi here a lot after pool because it's near my house and USED to be 24 hrs. I'm only writing this review to let others know they are only 24 hours Thurs-sat now :-(
(2)
Tony H.
I've been eating here, usually once or twice a month, for several years. Almost always as a party of one. Generally, I have always received good to excellent service, and the food quality was good. The few times there was some kind of problem, I found that the Manager on Duty, was able to resolve the problem with little fuss. Maybe not the best iHop, but new franchise ownership has done a great deal to getting the cleanliness up to standards.
(4)
Chelsey D.
This is worst ihop. Bad quality food and terrible service. Cook your own pancakes seriously!
(1)
Tim M.
Sad that this particular IHOP gets a bad rep due to the area its in. However, once inside the service is ok. Just ok though. Food will be good. Prices the same. Customer service fluctuates though unfortunately.
(3)
Kelli W.
Visited this place with my husband and son on a Saturday around noon. The service was bad from the moment we entered. We weren't even acknowledged after five minutes of standing there at the entrance. Once seated our server asked if we were ready order. She didn't even give us menus. After she corrected that mistake, we all ordered the Colorado omelette with pancakes. The food came out fast but lukewarm at best. The pancakes had cold butter on top of one pancake. The old fashioned syrup container was empty. It was basically lousy but obviously a reflection of poor management. I only gave it two stars because we didn't wait long for the food, although mediocre at best service. This Ihop is not in a good part of Pg County and it seems like bad service will always be the norm. I guess consumers here just don't give a damn about bad service because that's all you can pretty much expect from Pg County businesses.
(2)
Tisha S.
Service is always slow when we come. Others who sit after us always get fed before us. we seem to get the waiter in training..
(3)
Rochelle C.
This place has come a long way! The management has improved very much! I was seated right away food was ok. I was very surprised from the last time I was here last year. What made go in today after experiencing the service from hell. I felt that they deserve a another chance. Now not sure what happens after this manager leaves. But today was excellent.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Quiet Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes
Michelle W.
This place is the worst it sucks beyond believe he has a horrible smell of mildew coming from the ceiling every time I come here it gets worse and worse I don't visit anymore the food is okay could be better they don't serve turkey items turkey sausage etc. need to call and order you have to wait on hold for at least 10 minutes or more and when you arrive it's never rightI would not recommend this place to my worst enemy avoid it all costs
(1)Nicole B.
Excellent service this morning! Wonderful meal!! My son and I truly enjoyed our breakfast today!!
(5)A J.
Trash. Waited 45 mins for a piece of toast. Had to get our own utensils and condiments. We were the waitresses only table and she still couldn't get it together after 5-6 trips to the kitchen. You could tell she didn't care. Lauren needs to do better. Won't be back.
(1)Shane H.
As much as I love ihop, this location is not as nice as it should be. It's Sunday morning, and they ran out of pork sausage by 12pm. The waiters are very slow, as if they are still in training. We just moved here from alexandria. .and his one is not like we thought. If I need some pancakes real quick..I will come. Other than that..no.
(2)LaDonna H.
Pretty good service and the food comes out hot. Not the best Ihop, but definitely not the worst.
(3)Shanetta O.
We visited this IHOP mid-morning on a weekday. Quite a few people came in due to a middle school (or elementary) graduation while we were waiting to be seated. . It wasn't crowded, because there were empty seats. We were told that no one could sit in those areas because they didn't have enough servers. We waited for over an hour for our food and the waitress kept telling us our food would be out shortly when we threatened to pay for our drinks and leave. However, she also told us that servers were grabbing the wrong food. The manager walked around as if she didn't have a care in the world. There was no sense of urgency and if she runs the restaurant like this, she needs to be fired. In addition, they ran out of bananas and I had to settle for five small strawberries on my strawberry banana French toast.
(2)Mark H.
Really? There are 3 tables with diners here at 6:45. It took 1 hour to get our order.
(1)nikita g.
I tried but it was a fail. NEVER GO IN HERE!!!!! Kind of a long story.........First there was no hostess the 2 hours we were there. Waited 30 mins to order our meal, 40 mins to receive it, and 30 minutes to talk to anyone after receiving it and that anyone we talked to was the manager we asked for. Sat for 10 minutes before someone asked for a drink order. Had 3 waitresses because I guess no one wanted our table, there were only two of us. 2nd waitress we asked for two hot choc and two waters, got one of each then I never got my water after we said it again. Never got anyone's name and the 3rd waitress had no name tag or gave a name just "I'll be helping you" I ordered 2 sides of hash browns, cesar salad and strawberry pancakes for myself. When she brought our orders I guess the plates were too hot so to relief the pain she threw the plates down onto the table. My friends order was correct, blueberry pancakes, hash browns, eggs and bacon. I got my 2 sides of hash browns on two separate plates (splashed with blueberry from her dropping the plates), my cesar salad had no dressing and my strawberry pancakes were just pancakes and butter. When I told her I wanted strawberry pancakes I get a bowl of 4 strawberries and whip cream on top. Eventually asked for the manager who informed me "the strawberries don't go on top of the pancakes anymore because it soaks the pancakes" meanwhile my friends blueberry pancakes looked good and soaked in blueberries. I was told I can get 1.99 off and said no I don't want it so she took it off the bill.
(1)T D.
It was my second time ordering take out and it was a pleasurable experience. The only complaint is the wait in line to pay for my order.
(4)Joe H.
What an aweful experience. The waitress forgot what we ordered, the food took forever, the food was burnt and cold at the same time, and the waitress brought the food to our table in stages. I will definitely not dine there again. I'm not going to talk about the restrooms. I have some restaurant.com coupons there and I will probably burn them.
(1)Joseph R.
At 2 in the morning the service was respectable. My only complaint was the rest room was nasty I didn't think it would be that bad. I hope that they can get it right soon. The food was good.
(3)Malcolm C.
I've been here in the past experience was ok, today We arrive and the Greeter must take an emergency call, this is ok thats why it's called an emergency the gentlemen she called to relieve her took care of one family then dissapeard, We waited an additional 13min before someone addressed Us, We were seated & had to get a server from another section to tend to Us, Brandon apologized for our wait, Trina the young lady that wss assigned to our table could not see us I guess & avoided eye contact by all means. Wow still waiting on our food, 2 parties that sat after us are done and about to leave, this is not good cust serv, will not be coming back, as I said n the begining the greeter had to take an emergency call, I asked Her the time the call came in she informed Me it was at 10:06 we was waitinv for over an hour and all the manager could say was therws nothing I can do, his name is Bob
(2)Adrienne M.
Service was sub par to say the least. Restaurant wasn't busy but service was slow. Waitress barely acknowledged us. 2 parties actually left due to lack of service. Oh and not to mention my chicken tenders were way overlooked and my waffles were far too dense. I will not be going back...
(1)Renita T.
Hey what can u say about IHOP I hi here a lot after pool because it's near my house and USED to be 24 hrs. I'm only writing this review to let others know they are only 24 hours Thurs-sat now :-(
(2)Tony H.
I've been eating here, usually once or twice a month, for several years. Almost always as a party of one. Generally, I have always received good to excellent service, and the food quality was good. The few times there was some kind of problem, I found that the Manager on Duty, was able to resolve the problem with little fuss. Maybe not the best iHop, but new franchise ownership has done a great deal to getting the cleanliness up to standards.
(4)Chelsey D.
This is worst ihop. Bad quality food and terrible service. Cook your own pancakes seriously!
(1)Tim M.
Sad that this particular IHOP gets a bad rep due to the area its in. However, once inside the service is ok. Just ok though. Food will be good. Prices the same. Customer service fluctuates though unfortunately.
(3)Kelli W.
Visited this place with my husband and son on a Saturday around noon. The service was bad from the moment we entered. We weren't even acknowledged after five minutes of standing there at the entrance. Once seated our server asked if we were ready order. She didn't even give us menus. After she corrected that mistake, we all ordered the Colorado omelette with pancakes. The food came out fast but lukewarm at best. The pancakes had cold butter on top of one pancake. The old fashioned syrup container was empty. It was basically lousy but obviously a reflection of poor management. I only gave it two stars because we didn't wait long for the food, although mediocre at best service. This Ihop is not in a good part of Pg County and it seems like bad service will always be the norm. I guess consumers here just don't give a damn about bad service because that's all you can pretty much expect from Pg County businesses.
(2)Tisha S.
Service is always slow when we come. Others who sit after us always get fed before us. we seem to get the waiter in training..
(3)Rochelle C.
This place has come a long way! The management has improved very much! I was seated right away food was ok. I was very surprised from the last time I was here last year. What made go in today after experiencing the service from hell. I felt that they deserve a another chance. Now not sure what happens after this manager leaves. But today was excellent.
(4)