Do NOT order cakes from here! I ordered a birthday cake for my daughter's birthday. We selected one of the cakes they display in the catalog. When I went to pick up the cake it was terrible. The cake looked nothing like the one displayed in the catalog. The colors were completely different and the cake was sloppy. Honestly it looked like something my 6 year old could have put together. The woman working the counter seemed hesitant to show me the cake. I took the cake because the party was in one hour and I didn't want to not have a birthday cake for my 6 year old. When I got home and was able to get a good look at the cake I couldn't believe it! The cake I ordered was a pink and white airbrushed cake which contained sparkles on the cake sides. The cake I received was pink and red, no sparkles, it was clearly not airbrushed as you could see the butter knife marks in the frosting. The frosting was uneven and sloppy. My husband called Cold Stone to explain that his wife had just picked up a cake that looked terrible. The girl who answered the phone said "I know, i'm sorry." She went on to explain that sometimes the owner takes on the duties of the cake decorator (which would be fine if the owner was a talented cake decorator). The employee said she would have the owner contact us. He never did. I was too embarrassed to bring the cake to the party. When my daughter saw it she asked "why would they do that?!?!" I ended up going to a grocery store where they put together a nicer cake in 20 minutes. I will never ever get anything from this place again and I highly recommend you do not waste your money on a cake here.
L W.
Do NOT order cakes from here! I ordered a birthday cake for my daughter's birthday. We selected one of the cakes they display in the catalog. When I went to pick up the cake it was terrible. The cake looked nothing like the one displayed in the catalog. The colors were completely different and the cake was sloppy. Honestly it looked like something my 6 year old could have put together. The woman working the counter seemed hesitant to show me the cake. I took the cake because the party was in one hour and I didn't want to not have a birthday cake for my 6 year old. When I got home and was able to get a good look at the cake I couldn't believe it! The cake I ordered was a pink and white airbrushed cake which contained sparkles on the cake sides. The cake I received was pink and red, no sparkles, it was clearly not airbrushed as you could see the butter knife marks in the frosting. The frosting was uneven and sloppy. My husband called Cold Stone to explain that his wife had just picked up a cake that looked terrible. The girl who answered the phone said "I know, i'm sorry." She went on to explain that sometimes the owner takes on the duties of the cake decorator (which would be fine if the owner was a talented cake decorator). The employee said she would have the owner contact us. He never did. I was too embarrassed to bring the cake to the party. When my daughter saw it she asked "why would they do that?!?!" I ended up going to a grocery store where they put together a nicer cake in 20 minutes. I will never ever get anything from this place again and I highly recommend you do not waste your money on a cake here.
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