Ok...let's just start by saying I love Starbucks. Love the coffee and love the whole cafe style....however... This Starbucks is by far the worst in regard to the "new" renovation that has occurred. Totally not cohesive to the customer and the music they play is Awful...I spent 40 min too long here...they played non stop droning tunes from the 1930's...maybe it was to keep people from hanging out...but most people carry or have headphones on...I usually do but unfortunately didn't this time and I won't make that mistake again.
(1)
jerry h.
All Starbucks-es are not created equal. This one's right around the corner from me and I find myself dropping by on mornings when I'm too lazy to make my own coffee. Speaking of which, of all the Starbucks I've visited, this one serves consistently good coffee (not burnt, like some others). The baristas are all really nice and seem to enjoy what they do (who would've thought?). Polite and excellent service. The only thing this one is missing is a few comfy couches, and yes, as one reviewer has stated, a bathroom.
(5)
Megan A.
It can get a little crowded, but the people are nice and the baristas are helpful. Even when it was busy, they took the time to carry my drink to me (I was on crutches) and made sure that I had everything I needed. The people near me actually helped me with my stuff, too. Also great for people-watching in Newton Center.
(5)
M. M.
Discovered this small place not a long ago. Every Monday I have to be in the area for business and stop to get my coffee. Nice service. Really good guys. They do very well my favorite hot chocolate and frapiccino. Recently asked their names in order to email thank you note for excellent service to District Manager. Here they are: Hisham, Renato, Jude, Zmolek. Sorry if I made a mistake.
(5)
Heather W.
This location is too small to handle a morning crowd, and a couple of the baristas need an attitude adjustment. If you hate your job, you know, the one where you have to interact with the public...then it is time to move on! All I asked for is cream and sugar in my brew because I have two children under 2 with me! What a shame, I will drive 20 minutes out of my way to go to a drivethru now.
(3)
Scott S.
No bathroom? Really? But... you serve coffee. Really. One star.
(1)
Tony G.
Awesome place to go. Staff are great! Always friendly. No waiting and they will always treat you nice. I work 2 minutes from the one in Needham that I now refuse to go to and always go to this one. \o/
(5)
Marlana Y.
Hmm I DO NOT like this location ! It's in an inconvenient and hidden location. I went to Micheal's ( YES TO THOSE ARTS AND CRAFTS FANS- there's a Micheal's in NEWTON!!! FINALLY!) before it was opened and so I needed to waste some time. Starbucks was 1 minute away so I figured I will just drive there and get coffee. It took me 15 mins of me driving in circles between the 2-3 plazas. I double checked with the mall directory to see if Starbucks was there but it wasn't there. In case you never been there, its next door to the Soup Factory. Once I go in there, the waitstaff was a bit rude. Maybe it was my fault because I did not know the breakfast sandwiches were pre-made but please tell me that instead of eye-rolling and me guessing why. Eye rolling added with silence is really rude and reminds me of a 14 year old girl. And if your a vegetarian, some veggie eaters don't appreciate sausage meat touching the egg so it was a bit offensive to me ( so personal preference) when they told me they could just take out the sausage off and serve it to me. And they also eye rolled me when I wanted to use my starbucks card on my phone. Stop the eyerolling- like WTF. I don't even want to complain about my coffee because it was bad and that is all.
(1)
Say S.
Starbucks baristas in general now are terrible at customer service. I'll go to Peets coffee and tea when I can... But this one is the exception, the people who work here are great. Who ever is doing the hiring is definitely doing a great job. It is small and laid out horribly but that's corporates fault. Keep up the great work. :)
(4)
Alyssa W.
hmm somehow I wrote a review for the same location, but the wrong one?? Anyways, I frequent this location a lot. They have parking on both sides of the building so this is a plus. This location is a lot smaller than most so it can get a bit crowded. I really like the baristas. They are efficient and really nice. I dont usually lounge, I get my coffee and go, but theres indoor seating (limited) and outdoor patio seating which is nice for lunch breaks from work etc.
(5)
Aimy T.
I came in to get some work done and have a soy hazelnut latte. Service here is wonderful and I actually like the seating setup - outlets galore. Plus there is outdoor patio seating. I knocked off a star because I'm not crazy about the ambience (the music and noisy refrigerator) and because there is no bathroom... are you trying to keep me from ordering a venti?!
(4)
Hayley M.
I have been to this Starbucks on several national holidays. Thanksgiving, the day after Thanksgiving, Christmas, and New Years, to name a few. Also, just about every Saturday and Sunday. No matter when I go, I get fantastic service. I can't even pretend to believe that the staff would want to work on Thanksgiving, but you would never know from their genuine smiles and kind attitudes. Keep up the great work! And thanks for all the soy lattes.
(4)
Delies W.
Place might be crowded, but very nice staff! Lively energy here
(4)
Leah K.
Yes! This Starbucks gets 4 stars!!! I always go around 2:30-3 with coworkers, and they do a good job. If, god forbid, we have to go to a different one, we are disappointed and frustrated and recognize we've made a mistake. +1 - They don't mess up your order +1 - Quick service And it's clean. And there's outdoor seating. So many bravos to the team!
(5)
Michael B.
The staff here are great. They're extremely kind, and it's one of the better Starbucks I've been too. Consider this Starbucks if you're in the Upper Falls area and you're in need of some good coffee!
(5)
Windsor L.
Bad: Door let's in cold air, tough to shield from it. Windows let bright sun in the late afternoons, making it tougher to work. Small, cramped space, seats roughly 15-20. Dirty floors with crumbs, wrappers, cereal bits, and sand/dirt. Faux wood table tops, unbalanced chairs and tables are a constant bother. Limited retail merchandise. No recycling. Gossiping workers behind the counter project a voice that is audible throughout the store and reveals all to personal details to the patrons. Messy behind the counter. Warm milk at the counters. Good Each sitting area has access to an outlet close by. Warm lighting and an attempt at rustic calming artwork depicting the bean harvest. Nice outdoor patio seating for warmer months. I had the tarragon chicken salad sandwhch. Could taste all the ingredients nicely, balanced flavors. The portion is a return to normalcy from what we now see in the jumbo age, but not worth 5.75 plus tax. Lots of baked items, though didn't purchase. Older crowd was present at the time. Owing to its location, there isn't easy access parking for a quick in and out visit. Needham Street isn't a friendly driving route. This is a third rate Starbucks location.
(2)
Herbert K.
Love the staff here, always smiling, happy and helpful. But... The recent re-design, intended to herd us sheep into the back of the store, past all the product placements, to stand next to the one poor guy at a table in a corner that used to be a coffee shelf has me pissed off. Sorry, I resent being herded. The system by which we came in, stood in line and were served wasn't broken. No need to fix it.
(3)
TinoX T.
Speechless.......
(4)
Sherri M.
I find this starbucks to be one of the best customer service trained employees in the starbucks culture. Generally starbucks are very customer service oriented, but this one I get a little extra smile or helpfulness that always seems to make my day.
(5)
Bailey F.
Absolutely my favorite Starbucks in Newton/Needham hands down. I have never had an order messed up here. Closest that had ever came to happening was they were out of whipped cream and in the process of making more. No big right? well the guy behind the counter apologized than gave me a comp card as per corporate rules ( mind you very few places follow this)...way nicer than needed, but appreciated knowing most places could care less. They just got a remodel and they have an outside patio. It's my happy place now that i'm a coffee addict city girl in the suburbs now.
(5)
Jeff K.
Small, no visible bathroom.
(3)
David D.
Best service in Newton by far...
(5)
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Address :Newton Upper Falls,244 Needham St
Newton, MA, 02464
David D.
Ok...let's just start by saying I love Starbucks. Love the coffee and love the whole cafe style....however... This Starbucks is by far the worst in regard to the "new" renovation that has occurred. Totally not cohesive to the customer and the music they play is Awful...I spent 40 min too long here...they played non stop droning tunes from the 1930's...maybe it was to keep people from hanging out...but most people carry or have headphones on...I usually do but unfortunately didn't this time and I won't make that mistake again.
(1)jerry h.
All Starbucks-es are not created equal. This one's right around the corner from me and I find myself dropping by on mornings when I'm too lazy to make my own coffee. Speaking of which, of all the Starbucks I've visited, this one serves consistently good coffee (not burnt, like some others). The baristas are all really nice and seem to enjoy what they do (who would've thought?). Polite and excellent service. The only thing this one is missing is a few comfy couches, and yes, as one reviewer has stated, a bathroom.
(5)Megan A.
It can get a little crowded, but the people are nice and the baristas are helpful. Even when it was busy, they took the time to carry my drink to me (I was on crutches) and made sure that I had everything I needed. The people near me actually helped me with my stuff, too. Also great for people-watching in Newton Center.
(5)M. M.
Discovered this small place not a long ago. Every Monday I have to be in the area for business and stop to get my coffee. Nice service. Really good guys. They do very well my favorite hot chocolate and frapiccino. Recently asked their names in order to email thank you note for excellent service to District Manager. Here they are: Hisham, Renato, Jude, Zmolek. Sorry if I made a mistake.
(5)Heather W.
This location is too small to handle a morning crowd, and a couple of the baristas need an attitude adjustment. If you hate your job, you know, the one where you have to interact with the public...then it is time to move on! All I asked for is cream and sugar in my brew because I have two children under 2 with me! What a shame, I will drive 20 minutes out of my way to go to a drivethru now.
(3)Scott S.
No bathroom? Really? But... you serve coffee. Really. One star.
(1)Tony G.
Awesome place to go. Staff are great! Always friendly. No waiting and they will always treat you nice. I work 2 minutes from the one in Needham that I now refuse to go to and always go to this one. \o/
(5)Marlana Y.
Hmm I DO NOT like this location ! It's in an inconvenient and hidden location. I went to Micheal's ( YES TO THOSE ARTS AND CRAFTS FANS- there's a Micheal's in NEWTON!!! FINALLY!) before it was opened and so I needed to waste some time. Starbucks was 1 minute away so I figured I will just drive there and get coffee. It took me 15 mins of me driving in circles between the 2-3 plazas. I double checked with the mall directory to see if Starbucks was there but it wasn't there. In case you never been there, its next door to the Soup Factory. Once I go in there, the waitstaff was a bit rude. Maybe it was my fault because I did not know the breakfast sandwiches were pre-made but please tell me that instead of eye-rolling and me guessing why. Eye rolling added with silence is really rude and reminds me of a 14 year old girl. And if your a vegetarian, some veggie eaters don't appreciate sausage meat touching the egg so it was a bit offensive to me ( so personal preference) when they told me they could just take out the sausage off and serve it to me. And they also eye rolled me when I wanted to use my starbucks card on my phone. Stop the eyerolling- like WTF. I don't even want to complain about my coffee because it was bad and that is all.
(1)Say S.
Starbucks baristas in general now are terrible at customer service. I'll go to Peets coffee and tea when I can... But this one is the exception, the people who work here are great. Who ever is doing the hiring is definitely doing a great job. It is small and laid out horribly but that's corporates fault. Keep up the great work. :)
(4)Alyssa W.
hmm somehow I wrote a review for the same location, but the wrong one?? Anyways, I frequent this location a lot. They have parking on both sides of the building so this is a plus. This location is a lot smaller than most so it can get a bit crowded. I really like the baristas. They are efficient and really nice. I dont usually lounge, I get my coffee and go, but theres indoor seating (limited) and outdoor patio seating which is nice for lunch breaks from work etc.
(5)Aimy T.
I came in to get some work done and have a soy hazelnut latte. Service here is wonderful and I actually like the seating setup - outlets galore. Plus there is outdoor patio seating. I knocked off a star because I'm not crazy about the ambience (the music and noisy refrigerator) and because there is no bathroom... are you trying to keep me from ordering a venti?!
(4)Hayley M.
I have been to this Starbucks on several national holidays. Thanksgiving, the day after Thanksgiving, Christmas, and New Years, to name a few. Also, just about every Saturday and Sunday. No matter when I go, I get fantastic service. I can't even pretend to believe that the staff would want to work on Thanksgiving, but you would never know from their genuine smiles and kind attitudes. Keep up the great work! And thanks for all the soy lattes.
(4)Delies W.
Place might be crowded, but very nice staff! Lively energy here
(4)Leah K.
Yes! This Starbucks gets 4 stars!!! I always go around 2:30-3 with coworkers, and they do a good job. If, god forbid, we have to go to a different one, we are disappointed and frustrated and recognize we've made a mistake. +1 - They don't mess up your order +1 - Quick service And it's clean. And there's outdoor seating. So many bravos to the team!
(5)Michael B.
The staff here are great. They're extremely kind, and it's one of the better Starbucks I've been too. Consider this Starbucks if you're in the Upper Falls area and you're in need of some good coffee!
(5)Windsor L.
Bad: Door let's in cold air, tough to shield from it. Windows let bright sun in the late afternoons, making it tougher to work. Small, cramped space, seats roughly 15-20. Dirty floors with crumbs, wrappers, cereal bits, and sand/dirt. Faux wood table tops, unbalanced chairs and tables are a constant bother. Limited retail merchandise. No recycling. Gossiping workers behind the counter project a voice that is audible throughout the store and reveals all to personal details to the patrons. Messy behind the counter. Warm milk at the counters. Good Each sitting area has access to an outlet close by. Warm lighting and an attempt at rustic calming artwork depicting the bean harvest. Nice outdoor patio seating for warmer months. I had the tarragon chicken salad sandwhch. Could taste all the ingredients nicely, balanced flavors. The portion is a return to normalcy from what we now see in the jumbo age, but not worth 5.75 plus tax. Lots of baked items, though didn't purchase. Older crowd was present at the time. Owing to its location, there isn't easy access parking for a quick in and out visit. Needham Street isn't a friendly driving route. This is a third rate Starbucks location.
(2)Herbert K.
Love the staff here, always smiling, happy and helpful. But... The recent re-design, intended to herd us sheep into the back of the store, past all the product placements, to stand next to the one poor guy at a table in a corner that used to be a coffee shelf has me pissed off. Sorry, I resent being herded. The system by which we came in, stood in line and were served wasn't broken. No need to fix it.
(3)TinoX T.
Speechless.......
(4)Sherri M.
I find this starbucks to be one of the best customer service trained employees in the starbucks culture. Generally starbucks are very customer service oriented, but this one I get a little extra smile or helpfulness that always seems to make my day.
(5)Bailey F.
Absolutely my favorite Starbucks in Newton/Needham hands down. I have never had an order messed up here. Closest that had ever came to happening was they were out of whipped cream and in the process of making more. No big right? well the guy behind the counter apologized than gave me a comp card as per corporate rules ( mind you very few places follow this)...way nicer than needed, but appreciated knowing most places could care less. They just got a remodel and they have an outside patio. It's my happy place now that i'm a coffee addict city girl in the suburbs now.
(5)Jeff K.
Small, no visible bathroom.
(3)David D.
Best service in Newton by far...
(5)