Coffee Pond Productions Menu

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  • Jeri L.

    I ordered my childrens' class photos online through their website. First, they left me a message to say that I hadn't paid. I left them a couple of voicemails, which went unanswered, and then I got an email from them emphasizing that I would not get the photos until I sent a payment. I called them AGAIN and left another voicemail, then emailed them back with a copy of the email confirmation that THEY THEMSELVES HAD SENT ME. I was then told that I was all set. Fast forward to the day the pictures come home. I got a set of photos for one kid but not for the other. I called and thank God, finally got a human being to talk to me. They said they had a "glitch" where some of the orders did not go through and that they would send me the missing photos in 7-10 days. I really really hope that I actually get these photos, because so far this entire experience has left me doubting Coffee Pond's reliability. If it weren't for the fact that our school chose this service, I would definitely not use them again. As it is, I'll be bringing this up with the committee that put this together in the hopes that we can use a different company in the future.

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Coffee Pond Productions

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