I've always lived in a city, and in NYC for the last 13 years, so The Cheesecake Factory is not a go-to (maybe I've been to one 5 times during my 50+ years of age). But I have to tell you, I've never been disappointed in the quality of the food (and I'm a bit picky, i.e. I like the food to be fresh, interesting, and well presented). While in Boston I almost always stay at the Hilton Back Bay (across the street from The Cheesecake Factory) & today when I arrived in town I wanted to sit outside and chose this place for lunch. I loved my waiter (Kevin), who recommended Sylia's (I think that's her name) Chicken & Avocado salad. And.....last week I was in Providence RI, and while waiting for the train (the Amtrak station is right across the street from the Cheesecake Factory), I sat at the bar & discovered their $5 Happy Hour food items (had the Avocado Egg Rolls - try to avoid fried food but these were pretty darn good) & a regulation salad. Would I normally write a review on Yelp for a chain restaurant - NO! But twice in the last 2 weeks The CF has been a restaurant of convenience, the meals have been more than satisfactory, and the service I got today was outstanding, thus the reason for this post.
(4)
Amy C.
*the entrance was a bit confusing. If you entered thru the revolving doors by outdoor seating, the front area is all the way back around the restaurant. *there are really no obvious waiting vs order lines in the front area, so if you only want to order a cheesecake to go, ask everyone around you if they are waiting to order/get a seat/etc. *cashier lady and staff were nice, and my salted caramel cheesecake slice took only a few minutes to pack. But expect tons of pple waiting around, and try to focus really hard on the staff calling your name for your order over the loud music/chatter/noise. *the salted caramel cheesecake was delicious! I suggest sharing one slice between two pple, otherwise it feels a bit overwhelming.
(3)
Ziqiu Z.
wonder how the chain formed... got the salted caramel and it was no more than just okay probably not returning pricey ($8+for one piece)
(2)
Jose S.
Well, this is the second time I go to this franchise. The first one was in 2013 in Palo Alto, bigger than this one, but all of these franchises share the same decoration, no matter the city or the building. First time I ordered a dish with salmon, I only remember it was yummy nothing else and for dessert a original cheesecake, a must if you come to this place. This last time there was a lane, so we needed to wait some minutes in order to hace dinner. After waiting, a member of the staff called us and took us to our table. I personally don't like how the service is managed, too exaggerated in my opinion, no need to give a speech or overact. Despite of this, he attended us pretty good, firstly taking note of the beverages ( the waiter exaggerating with every choice ) and then the food. We sticked with burgers, after three weeks I hadn't had one, so it was time to order one. I order it medium cook, but for my opinion it was overcooked, nevertheless to say it was good and yummy. You can order your burger with french fries or one kind of vegetables ( forget about ordering a mix of two or more ). To wrap up the dinner we had Godiva and Dulce de Leche cheesecakes, both very heavy but wonderful at the same time.
(4)
Claire P.
Located at the entrance of the Prudential Centre right by the T stop, this place caught my eye immediately. We had to wait a few minutes for a table, however whilst waiting we had time to view the vast cheesecake counter and eye our top choices. After being sat down we were promptly provided with the menu, as we were only there for cheesecake we flipped right to the back of the menu to view the sweets. We were shocked when the list of cheesecakes covered two entire pages. Sadly my first choice of fresh blueberry and white chocolate had sold out, however our waitress recommended that I try the raspberry and white chocolate instead, so I did. The slices were not at all skimpy, so much so that my sugar levels were off the radar after finishing. The cheesecake itself was moist and light with exceptional flavours running throughout. The bases was strong enough to support the weight and structure too so it didn't fall apart when you stuck your fork in. If you're in need of a sugar fix and are in the area, I would recommend this place!
(5)
Chris P.
Went on a Sunday night and the place was packed. Food is pricey but the portions are large and the food high quality, especially the cheesecake. I can't exaggerate how large the portion sizes of the entrees are. You will almost definitely be taking a to-go bag with you when you leave. I ordered the nachos for an appetizer, Chicken Avocado Club sandwich for the entree, and for dessert the fresh banana cream cheesecake. I ended up taking some of the appetizer and dessert home. For a drink I ordered a virgin piña colada, which was just okay. I know I won't be eating here too much just because my arteries couldn't take it and I'd probably have a stroke at the table, but coming to Cheesecake Factory is like a field trip, fun to do once in a while as a special outing with friends.
(4)
Lizzy K.
What's good about going to a chain, is knowing what to expect. This Cheesecake Factory is no exception. The food was just as good, the service friendly and accomodating. It was very baby friendly. On a saturday afternoon, the wait wasn't too bad- about an hour. My only complaint is that the entrance sent you to the back of the resturant so you had to walk through to get to the front which was a little bit awkward.
(4)
Vivian C.
The Cheesecake Factory is always a big space with a huge menu. This location by the Pru is no different, although at first glance it seems more regular restaurant sized. But once the hostess leads the way with your menu in hand and you turn a few corners, you realize the true size of this spot. Whoa. The take-out counter is right by the door, and that's where I head when I want a slice of the good stuff to go. The waiting dining crowd may be in the way though, so just weave your way through with a few spoken "excuse me, please." My favorites are the banana cream cheesecake and the newer member of the Cheesecake Factory family - the lemon meringue cheesecake. I could tell that our waitress was listening to us, as she brought over a basket of TWO honey wheat rather than one of each after I had mentioned that I LOVE their darker bread. With our eye on ending with a sweet, we shared a salad and an entree which was plenty for two lightweights with the assist of their delicious bread. The Kale and Quinoa Salad $10.95 lots of tender kale, quinoa, grapes, sweet red pepper, sunflower seeds and parmesan cheese tossed with our lemon vinaigrette was quite sharable and shareworthy. I liked the sweet notes offered by the juicy grapes. The Fish Tacos $13.95 soft corn tortilla filled with grilled OR crispy tempura fish, avocado, tomato, onion, cilantro and crema, served with black beans and rice, was good sized at 4 tacos, though the rice was rather dry and hard to chew. I love lemon, so my DC was up for trying the Lemoncello cream torte $7.95. At ten slices per cake compared to the 12 per cheesecake, it was a good sized portion of what looked to be a lemon tiramisu. It was tasty, but a bit too much cream for my friend. Next time I'm hankering for lemon, I'm ordering the cheesecake.
(4)
Steve H.
This location is located in the Prudential center of Boston, the host team was quick to greet me and I was placed on a 5 minute wait. we ordered appetizers and they were great I would strongly recommend the Loaded Tater Tots! The service was just Okay, had to wait for refills when the location wasn't busy.
(3)
Abby R.
It's definitely not the best location of this chain. The inside is laid out very awkwardly, almost like there are two different restaurants that sort of melted together. I haven't loved my food here as much as at some of the other cheesecake factory locations, maybe the traffic from all the tourists makes it hard to do each meal right.
(2)
Marely M.
Yay yay yay I love this place. The location is perfect. The service is fast and very good. The place is big enough to accommodate big crowds. This place do get filled up so try to make a reservation. The food is super delicious. Whenever I go, I can't help to always order the shrimp Scampy, super delicious. However, the last time I went for a friend birthday celebration, I choose the Chiken Katsu. OMG! It's amazing! Much better than the one at Wagamana. That place rocks! Did I mention the ambiance is great?! And Au don't think I have to mentions their desserts.
(4)
Khalid K.
I have been here 5 times, and it wasn't exceptional the last 4 times. So, congratulations on your 1 star. I guess when a place is too big the servers and cooks can't keep up. I don't know who is to be blamed for such a poor experience. The food doesn't get to your table on time. I am done with this place. This place is a big JOKE. peace out.
(1)
Amanda L.
I've always been a fan of The Cheesecake Factory, but alas, I think I've finally grown up and have realized how mediocre it really is. Before I start my rant on yesterday's 'meh' experience I'd like to clarify - the cheesecake is still BOMB. My boyfriend and I got the Godiva Chocolate Cheesecake to take home and share over the next few days. It's seriously rich, but seriously delicious. Now, back to yesterday's experience. When we got there around 6/6:15 there was a short wait. We put our name in for 2 and stayed in front of the host stand. 15 minutes went by and we noticed people were going up to the stand (after we had already been there) and were being called before us. Hmm. My boyfriend went to check on the status of our table and the hostess rudely mentioned she had called his name. Mmmmm. Nope. So we waited a few more minutes until she felt it was appropriate to have someone seat us. Another girl brought us to our table. We went to the right of the host stand, along the wall to the back of the bar area, left into the bar area, and through the bar area back up to the front. In short, we could have turned left at the host stand and saved a minute or two weaving through congestion. Le sigh. Apparently being a host at this place requires having a pulse. A brain? Not necessary. Our server was friendly, quick to bring the beverages and gave us an ample amount of time to review the novel of a menu this place has. Sidenote: my boyfriend always wants to avoid TCF claiming the menu is too big and they make everything 'fine' but nothing 'well.' In short, it's been a challenge to get him to want to come here with me in our two years of being together. Anywho, I ordered the Bang Bang Chicken & Shrimp. Thank God my boyfriend doesn't read Yelp reviews because it was exactly how he describes food at TCF - 'fine.' The sauce was 'nice' with a good amount of heat, but the dish was covered in toasted coconut that seemed like it would have gone better with a dessert than a savory dish. In short, this visit made me realize how many better options there are in Boston for dining out. I've realized why I haven't been back to the Cheesecake Factory in so long, and why I won't be going back any time soon unless it's to grab a piece of cheesecake to go.
(2)
Delante B.
Typical Cheesecake Factory, nothing too different in terms of food and ambience from anywhere around the country. We had brunch here with friends visiting from California. The good thing about this brunch is that it will hold you over all day. No small portions here for he price. They definitely get a star for that. I take a star off since they had trouble giving us good seating, and the potatoes were way too salty. Nevertheless, I'd go back here again for brunch. Perfect spot to go to before attending waking tours. Might just be my meal for the day.
(4)
Peter C.
It's the chain, quality is as expected, but this location is in a beautiful setting. Plus, great cheesecake-tiramisu is wonderful.
(4)
Mike G.
Okay it's Cheesecake Factory; and good food should be a treat. NO THANK YOU. We were crazy to think that. LIKE ALL GLORIFIED CRAPPY CHAINS, it misses the mark. (We do like PF CHANG'S though.) We waited a few minutes (10) before being seated. It was Okay. We had Chris (Christopher) as our server. He was great throughout the meal. Very friendly. DRAFT PRICES ARE NOT WORTH IT, TRUST ME. JUST A RIP-OFF. BACON-BACON CHEESEBURGER $12.95 (2/5) We, also, did a sweet potato upgrade. Look at the burger pic taken. In the old classic commercials "WHERE'S THE BEEF". Almost a third smaller than the bun used. SPICY CHICKEN CASHEW $17.95 (1.5/5) OMG, it was SALTY and MEATLESS. The whole mound in the picture is RICE. SERIOUSLY, RICE; seriously, this place is a joke. $17.95 for RICE, what a joke. WE ONLY DINED HERE FOR A GIFT CARD ONLY (given to us). Otherwise, we would not step inside one of these crappy restaurant. They will be like the old Steak and Ale's, Bennigans and other restaurant chains that closed.
(2)
Katie C.
Yikes! I was in the Prudential Center and needed to kill some time on a Saturday morning. I wanted to get lunch but didn't feel like hoofing it over to Copley in the rain to Legals (yeah, I know there's a skybridge), so I talked myself into enchiladas from Cheesecake Factory. Since it was early, I figured I wouldn't have a problem getting a seat at the bar. It was empty on a Saturday afternoon and that should have been a red flag. Now I'm not expecting dinner and a show, but I do expect some type of friendly engagement with a bartender. You'd think that since Saturday mornings at noon aren't exactly heavy drinking times, if you were a bartender, you would at least chat up your guests to see how they're doing, talk about the weather, or ask if they were from Boston ... anything. This bartender wanted to be anywhere but at work. I sat down at the bar, perused the menu and was greeted with "Whatdaya want to drink?" Is this a diner on a New Jersey roadside? I ordered lunch and he chatted up a buddy of his at the bar in regards to their latest gym session. I had some time to kill, not all afternoon. It must have been at least five minutes before he put my order in the computer. Since it wasn't too busy, I figured it wouldn't take too long. My lunch came out and it was just as delicious as I've had in the past. I ate quickly and then practically had to flag the bartender down to run my credit card through. I'm definitely thinking that I won't be back at this location any time soon. I'm sure the other staff are friendly and efficient, but since I'm frequently over here by myself, I don't think I'd be apt to sit at the bar. Bar-goers beware!
(2)
Phi T.
Excellent service. Our server was really nice although the fact i didnt get the chance to get her name. The cheesecake and the tortellini alfredo was very good. I would highly recommend this chain in the back bay area.
(5)
Hector G.
Service and food was great!I recommend this place especially if you want a relaxing environment.
(5)
Isabella C.
4 stars for the cheesecake, 3 stars for the food. Let's be real. I don't think we go to the Cheesecake Factory for the food. They do have a nice range of options on the menu but I find that nothing tends to stand out very much. I've had most of their pastas and usually they're quite bland. They do have different sauces and taste accordingly, but generally there are no spices or special flavors used to accentuate the natural taste of the vegetables/meats in the dish. The one appetizer I've had that really stands out is the Buffalo Blasts. They're fried balls of Buffalo chicken bits and cheese and they taste heavenly though they're also extremely greasy... My favorite salad is the Luau salad and not surprisingly, it errs on the unhealthier side of salads. I would definitely recommend sharing main courses and appetizers per table instead of each ordering a main because the serving sizes are very generous. It's important to make sure to save room for cheesecake at the end! And on that note, I'll just say that I think the best part about the Cheesecake Factory is the range of choice you get with cheesecakes. I've made it a personal goal to never repeat a flavor and to be honest, they're all amazing in their own way. The texture of the cheesecake tends to be fairly consistent regardless of flavor.
(4)
Elleen P.
I looove Cheesecake Factory -- reminds me of times when i was back home and my parents would take us every Friday night. Good times :") That being said, the food is pretty consistent with other Cheesecake Factories I've eaten at. My recommendations: the calamari, cajun jambalaya pasta, and avocado eggrolls. I like the red velvet cheesecake on occasion as well, but it does get a little sweet. Don't get the vanilla bean cheesecake -- sooo sickeningly sweet :( Food isn't healthy whatsoever but sometimes you need your fill of fattening, artery-clogging food. Service was good too, our waitress was attentive and quick in bringing us menus, our food, water, etc. Would recommend, especially if you like other CFs since they're pretty similar.
(4)
Janelle G.
Went here on a Sunday brunch date because a nearby place, which will remain nameless, had a long line. NO WAIT for Sunday brunch, do you know how awesome that is to find in Boston?!?! Special menu too. Asked the waiter for a recommendation between the huevos rancheros and chilaquiles. He recommended the huevos rancheros and I was not disappointed! So good, cheesy, and the perfect amount of spice with sunny side up eggs. My date got a typical breakfast dish with eggs, toast, ham steak, and potatoes. Everything was so so good! I can't remember our waiters name (would love to give him a shout out cause of his friendly and helpful demeanor). Management, if you are reading this he looks like Adrian Grenier.
(5)
Jason H.
We had Bistro Shrimp Pasta and Chicken Pasta at Cheesecake Factory last night. Both of them were pretty good. The waiters were nice and funny, even though they got lot of customers and were supper busy. I believe that I will come back to the restaurant to enjoy the food there again.
(5)
Tater M.
This is my favorite cheesecake location because the staff are really nice and professional here and they time the food to table arrival time perfectly, the avocado spring roll appetizer always arrives crisp with the warm delicious gooey avocado pieces inside. The bread basket contains this brown chocolate looking toast that tastes amaaaazing. It's not chocolate but it's delicious! The spaghetti with meatballs was surprisingly good, the marinara sauce was addictive, noodles were yummy, and best of all the meatballs were not boring, they had herbs and spices all over inside of them! The shepherds pie was very meh. Salty.. If you've never been to a Cheesecake Factory location, portions are huge! Which is great to take back.
(5)
Dorjee N.
Horrible waiter! Was extremely unfriendly. Came with a group of friends to celebrate my graduation and unfortunately we ended up with the one of the worst Cheesecake Factory experience ever. The waiter was just plain rude from the beginning. We hardly saw him, had to flag down other waiters to just get water. The appetizers came with the food even though we specifically asked for them to be prepared and served in advance. When confronted about this, the waiter instead of understanding our disappointment, was just plain dismissive. We are used to fast service, so anything over an hour is too long, and yes the wait was definitely longer than an hour, and we sat there without any refills on water, or anything edible for that period of time. Never going back. Avoid this location!
(1)
Orly R.
Great food and service! I ordered the angel hair with shrimp and it was delicious. There is always a long line at the cheese cake factory but they did their best to have everyone seated as fast as possible. I would definitely go back. :)
(4)
Kaitie R.
The Cheesecake Factory here is really so amazing, I don't know why it has so few stars! The past few times I've been here has always been as a treat after a long hard day, and let me say, it is ALWAYS a treat. The server Shayne is so nice and considerate, and we've had servers who are even better. On one occasion, they even brought us boxes and packing tape to our table when we had to move on short notice. Again - they're amazing! Our favorite things to eat here are the Friend Macaroni and Cheese, and any of the pastas. The cheesecake, of course, is unsurpassed - the Fresh Banana, S'Mores, and Ultimate Red Velvet probably at the top of my list. It's really a classy and delicious place to spend your evening. And, for Sunday brunch, the breakfast Monte Cristo sandwich gives me cravings for weeks afterward. Amazing.
(5)
July W.
Been there several times. Liked Shrimp Scampi (creamy) and its whole wheat bread (not sure if it's called this). Also liked Shrimp with Angel Hair and Fried Calamari. The cheesecake was too much for one person, better sharing with a friend.
(4)
Jeff B.
The portions were large and very flavorful. The service was very attentive and went above and beyond. The bathrooms are a bit dirty and were unstocked. Being in the business for a number of years, I have always thought the cleanliness of the bathroom indicated the cleanliness of the kitchen. However, it was the height of the dinner rush.
I have mixed feelings about the Cheesecake Factory in general. I love the fried macaroni balls and the food is usually decent. However, the menu is definitely way too extensive and overwhelming. I don't trust places that serve ten different styles of cuisine. I would rather go to a place that specializes in one thing. In sum, Cheesecake is okay if you don't mind waiting around an hour for a table and like mediocre food. But I say scratch that and head to a local place around the corner.
(3)
Aj T.
The chocolate something shake is really nice. They hardly have any purely vegetarian options but ask the server and they'll ask the chef to speak with you. (They will give quite a few options) Ambience is nice. But loud at times. Pasta is good. They don't have any eggless cheesecakes / no vegan ones :(
(3)
Chelsey A.
I'm not a fan of cheesecake but The Cheesecake Factory just so happens to have a sandwich I love. Everyone should try the spicy crispy chicken sandwich with sweet potato fries - total life changing meal. Anyway, like coming here to grab lunch at the bar. The service is always fast and attentive and it's never crowded around lunchtime.
(4)
Yuliana D.
Amazing service! Great managers and serves. Fantastic service. Cheesecakes - well:-). It's a chain. They have awesome selection. Nice place to enjoy desert. This is NOT people watching spot though.
(5)
Shon M.
Went here Saturday evening for dessert with a group of friends. Expected the usual great experience that we usually have at the Cheesecake Factory in other locations. Unfortunately, service was terrible. Waited 15 minutes at the table for a server. Had to go up to the maitre d to ask for someone to help. In stead of apologizing, she was rather rude and condescending. Eventually a server turned up. The red velvet cheesecake tasted funky, no quality control at this location. The restaurant is also infested with mosquitoes! I've always been a fan of the Cheesecake Factory, but my experience at this location will give me pause while deciding to dine at any of their restaurants.
(1)
Kárenly N.
The most important thing I have to say is that there's no plate that can be complete without the Strawberry Lemonade. Finding variety in a restaurant menu is quite the hard task around the area, but thanks to this restaurant I can just come and eat plates from around the world without the overpriced expenses. My favorites are the Jamaican Black Pepper Shrimp, Bang Bang Chicken and Shrimp and the flatbreads. In the least favorite plates, I would have to add the White Chcken Chili since it lacks flavor and it's really watery.
(4)
Vicky L.
Wooooow, finally got to this place! So moist and great cheesecake!
(5)
Bob S.
ive been here three times. each time the food was mediocre. the servings are big but not enough to offset the price and mediocrity. ive had better spaghetti from supermarket can sauce. don't even bother with the asian food (obviously -- i shouldve known), and the ribs were dry the cheesecake is good though, but you dont have to get a table for that
(1)
Amy W.
Love the Asian lettuce wraps and fried zucchini. Service great at the bar. Get the skinnylicious sangria.
(5)
Cheryl C.
Service is wonderful but food is just okay. They are kind to children and the menu is kid-friendly.
(3)
M Y.
OMG the whole restaurant floor is covered in grease!!! Can't even walk a few feet without slipping.... Such a hazard and liability, how do they not fall!!! There's NO paper towels in the bathroom. So unkept. Traveling from California, I expected a chain restaurant to have standards! I must add that the service was nice and pleasant. Thank goodness!
(1)
Jingyao Z.
I love the high dome and fancy pattern decorated walls here. Warm sunshine throughout the window with excellent service. Afternoon tea time for girls or energy station while shopping.
(5)
Aine P.
Love this place! Great food and friendly staff. Beautiful to sit outside on a sunny day
(5)
Devika G.
Always love coming back to cheesecake the only fact I dislike is it makes a hole in my pocket because i overboard with orders, only because the food is so good. Avocado egg rolls, Chicken chipolate pasta are my all time faves. Also the chicken samosas and veggie burger are to be tried. I am sure all the dishes here are hands down delicious. The other prob is long waiting line. Cheesecake at pru is the largest restaurant I have ever seen but still they always have waiting which again speaks for itself. And love their quantity. And lets not even start talking about the cheescakes. All are just fabulous. Also should try the cocktail named *something gorilla* its yummmm!! Overall great place to eat and chit chat.
(3)
Narcissus A.
A star goes out to you, with great disappointment cause I actually love this place and the food. I'm giving you only 1 star because of your cocky, racist bartender. After holding onto my international ID for 5 minutes, he kept telling me it's a federal law to carry my passport around and that I could be arrested for not having it. (WHICH IS TOTAL BS) he kept laughing because apparently I was unaware of the ridiculous law Most restaurants in Boston take my ID, I explained to him I was there for 4 days and my passport has important visas in it that cannot be retrieved that easily if lost. Then he laughed and kept telling me if get arrested for it. You know what? I just got up and left and took the party of 6 away with me. The service was rude and horrible
(1)
Max P.
Great food, great atmosphere. Food is consistent and is always good here. Almost everything on the menu is good. I have been coming here for years, and have always enjoyed it!
(5)
Yuka Y.
It saddens me that the only "decent" place college kids seem to be aware of in Boston is the Cheesecake Factory. CF is always the default #1 idea when it comes to brainstorming a place to eat for a fairly large group. There's more to Boston you know!!! As a foodie, I secretly die a little inside every time CF is chosen. I'll let the exchange students wanting to visit CF reason slide, but with the rest of my American friends, there's no reason to visit this place more than once a year. I don't have a thing against chains, it just baffles me when a lot of people don't want to venture beyond CF for a nice dining experience. If I'm in charge of deciding where to eat, CF will not exist in my list. Yes, CF has food that doesn't disappoint, but I wouldn't say it's outstanding. Portions are large and for the most part overpriced. Menu offerings lean towards Italian and Mexican cuisine. I thought it was brilliant when a friend ordered off of the appetizers list because of the smaller yet filling portions. Their skinnylicious side menu is an annoyance. In an ideal world if one dines out, one should enjoy food wholeheartedly without having to give a #(*k about calorie count. Recent visits, I've had their White Chicken Chili and Kobe Burger. The Chicken Chili is on the hot end similar to that of salsa. It's like a spicy tomato chicken soup with rice. Kobe Burger was decent, done medium rare as requested. Pricing was obvious it wasn't real Japanese Kobe beef, but their pseduo Kobe beef tasted decent. It'd be foolish to use real Wagyu Kobe beef as burger patties anyways! Their cheesecake is on the heavy, sweet end. If you're looking for a slightly lighter, not overly sweet cheesecake, go for their Wild Blueberry White Chocolate or their Vanilla Bean.
(3)
Kat M.
My first food stop during my trip to Boston was at this restaurant. My initial impression of the place was that it is a typical chain restaurant in terms of decor and menu items. They do offer a "skinnylicious" menu for those that are watching their calories. I ordered the crab cake bites to start. I did not find anything too special about these items except that they were edible. I also ordered the smoked salmon spring rolls which I would suggest not ordering as they were not very impressive. I found the smoked salmon spring rolls to be bland and I essentially had to drench them in the sweet chill sauce that they came with in order to add some flavour to it. For dessert I had the classic cheesecake with glazed strawberry. This cake is to die for. Absolutely heavenly. The cheesecake itself isn't dense and heavy, it was surprisingly light in texture and flavour and had the perfect amount of sweetness to it. The pie crust was a tad salty with hints of cinnamon flavour - a very good complement to the sweet cheesecake it holds. I really loved this dessert and recommend it to anyone craving something sweet. Overall, this restaurant was OK. Typical chain restaurant meals but the cheesecake is definitely worth ordering and eating.
(3)
Iron F.
Amazing!! Giant slices of the tastiest cheesecake you can dream of. And literally more than a dozen variations on the theme. From adding hot fudge, to adding Oreo cream, or coconuts, and on, and on... The place itself is quite exquisite too. A nice experience.
(4)
Gerardo L.
Their menu on Yelp is not updated. The two things I wanted to order were not on their menu when I called. Then the receptionist gave me attitude like it was my fault.
(1)
Gustavo S.
one of the best places to eat. the menu offers a lot of options. the kobe burger is simply amazing.
(5)
KJ W.
Rude front people who are anything but helpful. You guys gotta train or cut loose these idiots before you really alienate your clientele. Taking my money elsewhere despite being a fan of Cheesecake Factory.
(1)
Charmie S.
The best part of the experience was the quick seating. The one in Braintree is notorious for 40 minute waits. We were seated after about 10 minutes. Our waiter seemed in a hurry, though and was rushing us to order. I didn't like this. I ordered from the lunch menu, a pasta dish. He basically trashed one of the pasta choices I was going to selected, and pushily suggested I not go for it. Generally just seemed unhappy and was projecting that onto us. We ate, enjoyed the bread, and were out. Good thing I had a CF gift card. I probably won't spend my own money on that kind of service.
(2)
Hina K.
I love Cheesecake Factory because I think the interior is great, their service has been awesome on the two times that I have been there and best of all amazing food with gigantic proportions :) I highly recommend if you haven't tried it yet! Its always busy so dont mind if you have to wait a bit because its worth it!
(4)
Gabe M.
My group of four ate here near just a few days ago a little after 10 PM. Luckily the wait was about ten minutes (just as the hostess had estimated). The host staff were very friendly. I did notice on our way to the table the the floor is very slick and must have grease or something on it. After being seated we began looking through the menu. Our waiter was awkward, but did get our orders right. I would have to note though that I had to ask for a straw three times and we had to ask for refills on drinks everytime. I have eaten at this specific store two prior times though and the waitstaff was much better each time. The four of us ordered the macoroni and cheese burger with vegetarian patty, chicken and buscuit, BBQ chicken salad and a regular cheeseburger. I sampled a bit of everything and it was all delicious as always. We each got a piece of cheesecake as well and they all did not dissapoint. Vegetarian options here are pretty decent considering that there is a veggie patty for burgers as well as salads and pastas that can be ordered without the meat(s). I'm giving this four stars because the food and sweets are very delicious, there is a great selection (almost too big though), the room we were in was near a window and not too crowded or dark, and although the waiter on this occasion wasn't the most pleasant or helpful. I would love to give a five star rating, but the greasy floor and not as clean as I would have expected bathroom situation had me a little worried about the kitchen situation and the waiter we had this time left us frustrated at times. I do plan on going back again, especially when visitors come to town.
(4)
J T.
If the machines in"The Matrix" tried to create a three or four star, vaguely Italian catch-all chain of restaurants, The Cheesecake Factory is what they might come up with. The ambiance is impressive, on the brink of oppressive, with soft lighting, walls that imply rustic texture, and ornamental fixtures at every turn (of which there are many). Indeed, every inch of the cheesecake factory seems to have been designed with care and intelligence for a life-like traditional dining experience. It is this impeccable attention to detail, multiplied by 1000, which results in something other than coziness. There are few if any dusty corners, no cracks to go along with the vintage plaster appearance of the walls, no fading of the colors or warping of the glass. In short, it's perfect in a way that life is not. The menu is absurd and overwhelming. Maybe it's designed to provide for the varied desires of large groups, on multiple occasions, or maybe it's just a show of corporate force. Either way you simply can't comprehend the full extent of the choices. This begs the question, what is it that you're supposed to think of when you consider the cheesecake factory? Well, namely, cheesecake. It's a megalith built on the idea of dessert, but outrageously overblown. Even the servers are sanitized and multiplied, dozens of them on any given night, dressed all in white instead of the usual black. Unique? Yes. When multiplied by dozens upon dozens? Not so much. Which brings it back to the patrons. Somehow the place doesn't, and I suspect couldn't, ever really feel full. Even when every one of the hundreds of seats is filled The Cheesecake Factory has the feeling of exactly that, a factory. Customers are the raw material. Money is the product. Food is just the process...
(4)
Vicky H.
It has been a few months since I came here so my friend and I decided to come back to eat. I am on a more strict diet so there are things I wouldn't be able to eat. The menu is huge -- more like a book so it does take a while get through it and check out what you want. The place, usually around dinner time is very busy with long waits. We didn't wait long, probably about 7 minutes or so. Could have been worse, i suppose. We waited over 30 minutes once and still had to wait another minute or 2 even after our buzzer lit up. After we placed our drink order, it took awhile to get to us - it was only water. I don't know why it took so long. Maybe they took a while to cut the lemon and lime? The bread came out and they were out of wheat so all we got were white bread which my friend and I both really care for. The waiter apologized and could get us a fresh batch but there might be a few minute wait because they were out of it. We were ok with that. We didn't order an appetizer but just went straight for our entrees. My friend order her usual and I ordered the Grilled Salmon. It came with Broccoli and Mashed potatoes. I can't eat potatoes so opted for another green side - asparagus. The bread finally came and we were both starving. That was good. I chose not to put butter and it was still good. (Usually i smother it with butter... mmmm). Our entrees took a little while. The broccoli looked like they were previously frozen florets. When you bite into it, it wasn't exactly like fresh ones either -- taste just like previously frozen florets. There was no flavor to it, no crispiness, just very limpy. The asparagus was a little bit over looked and limpy as well. I do have to say, the Salmon was done just right. It was a good size piece and was not over cooked. I am however, disappointed in the 6 pieces of asparagus. We waited for the water to be refilled but that never came. When it did, we were pretty much done with our meals. Finally, after much wait, the check came. I was in shock they charge an extra $1 for asparagus. I asked the waiter about it. He said the computer automatically charged me it because I substituted a different side. When did this happen??? There was nothing written on the menu that they'd charge you extra for sides. What if you can't eat certain foods?? So obsurb and never heard of. He apologized for it but didn't offer to talk to a manager... so we opted to give less than our usual generous 20% tip because clearly he didn't deserve it. We didn't get dessert either because neither of us were happy with the service and didn't want to stay longer than we had to.
(1)
Erin B.
It's a wonderful place to go with a group and order outrageous amounts of appetizers and desserts to share. I can't rave about any of their entrees, but their factory nachos and 30th anniversary cheesecake is out of this world. Overall, this restaurant is pretty much exactly the same as every other Cheesecake Factory restaurant; just a different location.
(3)
Heather S.
After a long day of walking around Boston in the heat and burning up 1400 calories from all the walking decided to treat ourselves to some desert while we waited for the Boston traffic to subside. Dulche de leche cheescake according to husband was fabulous but really 1080 calorie? However very tasty. Strawberry shortcake was massive and probably one of the very best I have ever had. This could feed a table of 4+ it was so big. Needless to say I only ate less than half. Again as I was waiting for the dish researched and found it had 880 calories so my enjoyment of is was a bit guilt driven. Anyone who is health conscious like my family I would highly recommended looking at the nutritional sites and avoid this place. While again it was very good the popularity of this place is really contributing to the obesity problem in the country there are 166 menu items that are over 1,000 calories...just walk by!
(4)
Alexandra M.
Great food, okay service, HUGE portions. Do your inner kid a favor and get the fried mac n cheese balls, as a starter. My friend was a bit worried about the sauce but it blew his mind how well it worked--I already knew it did because its my fav item. If you order from tge skinny menu it might be cheaper than the regular menu! My veggie burger didnt compromise on flavor either. I always have to get the cheesecake to go because the portions are so big! I guess that's why you pay a bit more...do the kid another favor and get the smores one. Served with fluff on top. Our service was fine but we waited a bit at first and saw others who ordered after us get food first.
(4)
Megan B.
It's your standard Cheesecake Factory--huge space, huge portions of expectantly good food, and extravagant generic pseudo-Middle Eastern decor. What I like about this place is the location. The Back Bay is a fine-dining mecca, there's no doubt about it. However, a lot of the venues are small, easily crowded, and quite honestly, feel like a gamble if you've never been there before. Sometimes, you just don't want to deal with all that, and that's where good old Cheesecake Factory comes into play. The Cheesecake Factory is conveniently located on the Huntington side of The Shops at the Prudential Center. Around lunch, it's never busy so it's perfect for someone trying to escape their workplace breakroom to grab a quick lunch. The restaurant is HUGE, so when you spy a huge family with a crying baby settling in for dinner, you don't even sweat it--they might as well be miles away, you won't even be bothered by them. My favorite thing to do here is to grab drinks with my co-workers after working late. The service is quick, drinks are strong, and the price is right!
(3)
Lauren W.
My friend and I recently dined at this establishment. Let's face it, it's a standard chain, with standard food. Not that the food was particularly bad, but it wasn't particularly good either. Service was pretty blah. Our waiter didn't do anything crazy, it was more what he didn't do. For example, he certainly didn't pick up dirty dishes, and our dirty appetizer plates were on the table until the end of the meal, and he certainly didn't check up on his often, as water glasses were dry and ready to be filled most of the meal. If you expect good service or exciting food, this may not be your place. If you're happy with standard chain fare, with poor service, then this is it.
(2)
Ngan T.
I love food from the cheesecake factory--don't get me wrong. I've eaten from enough cheesecake factories to know this menu top to bottom, front to back. So as you can expect, I've got a couple things Ialways order and a couple of preferences that come with it. Here's how my experience usually pans out at this location: Get seated, wait, give up and get up to find a waiter, put in an order for the miso salmon with white rice and extra sauces on the wide. After not seeing my waiter, hail one down for bread and butter. Salmon comes without extra sauces and occasionally brown rice instead of white. I'll wait ten minutes after I've licked my plate clean before waiter comes back. Anyway, you get the point. I love this place because it has everything but it's always terrible service. As for the other dishes--well with this menu, everyone can find something they like. I like the crab cakes. There's just enough crab meat to keep me from complaining for more. Calamari is usually done right. but the dipping sauce has too much....is it horseradish in that thing? I'm not a fan. Most of the pasta dishes not in a red sauce are VERY salty. Eater beware. I love their milkshakes from here teehee And you definitely can't leave without a slice of cheesecake. They're all delicious so do yourself a favor and order an extra one to bring home :]
(1)
Kristine A.
Everybody knows how extremely large their menu is as it is a chain restaurant. There is usually a long wait that goes along w/ this joint. Let's get something straight though, when people are here for lunch don't take your time. We are not here to shoot the shit & be lazy. You obviously see us there eyeing you down to take our order, so hurry up for cripes sake. Have the decency to check on us & also don't make us wait for the check, I mean seriously? Get w/ the program.
(2)
Kristin T.
Words cannot describe what hell this place is. Dante has not been able to describe it. We waited over an hour which was not ideal but expected. However the hosts buzzed us to leave our comfy spot at the bar to then line up in the entrance for 20 minutes to wait AGAIN. I imagine this is based on the McDonald's wait time. So that they can say people only wait a mere 60 min before sitting. The children at the hostess stand were not helpful or courteous. So thanks for the absolute worst experience I've ever had eating anywhere.
(1)
Timmy D.
Sat in the bar area, kind of a busy Sunday between Christmas and New year. All I can say is Vinny knows his stuff . Great experience from start to end. Thanks Vinny we will be back
(5)
Art B.
It was a disappointing experience. Everyone who ordered red meat described their meal as "okay" and "very salty." I had the wasabi crusted tuna, which I would recommend if you want a large portion of mediocre and surprisingly bland fish. Another ordered their "spiciest dish," some new chicken thing which was neither spicy nor particularly tasty. The best thing on the table was likely the kale salad. Not planning going back.
(2)
Logan G.
The food was to say the very least, wonderful. Go here and make sure you try their Hershey's Chocolate Bar Cheesecake. It was spectacular.
(4)
Brittany R.
Visited your location last night with my boyfriend, first time ever going to the cheesecake factory and I was beyond impressed. I'm very familiar with the restaurant scene I've been server for about 7 years now. Your location and staff blew my mind. The atmosphere was amazing and really unique. Our server Meagan o was really great and knowledgeable about your menu. Her hurband tim even helped with opening our champagne it was difficult lol but they made it fun. Lots of fun and we really had an awesome experience and the food was amazing. Leftover cheesecake was my breakfast today so to say the least it was amazing. Thanks so much for everything and your hard work as a company. Please let Meagan know how great she was thanks :)
(5)
Jim B.
Incredible! Everything.
(5)
Wes S.
I always find the atmosphere at cheesecake refreshing. I love the lighting and suttle theme of the restaurant. My favorite dish is the shrimp jambalaya. It's a must try!!!
(4)
Anna A.
I just want to say is very difficult to make everyone happy, however, when we leave work and we come to this place, the attention to our family is fear. Besides, I'm writing this review because last time we went, Diana, our waitress, was the best ever, she was polite and really took care of us, she understands the concept of family. Our meals were fantastic! End of the story.
(5)
Arielle S.
The staff here was so friendly that it totally made the experience for me. Friends and I came in here late at night to have a couple drinks before heading back to our respective hotels. I was amazed at how friendly the staff still was when their shifts were so close to over and they were probably getting anxious to get out of there! A couple friends also ordered cheesecakes. I was in awe with how large each slice was and they were so fancy looking.
(4)
Michael C.
To me the Cheesecake Factory looks like Walt Disney threw up in this place. Too much tacky decor. The menu is a book, I just want a few simple things. The food is so so, it's an upscale Apple Bee's (ouch right!). They could not over decorate and lower the menu prices, I mean I like the place but don't like the touristy prices. Of course any type of chocolate cheese cake saved the day!
(3)
Madame M.
WOW... the most oblivious, airhead hostess ever. Party didn't even get seated, while other parties of the same number who came in later were seated. We ended up walking out.
(1)
Tina R.
Chilling at the bar with my girl Maureen having the best Spicy Margarita ever! My girl Abbot behind the bar is the BEST!! Offering great service, menu selections! She rocks!! Cheesecake Factory in Boston upping its game on food and service - luv it!
(5)
Abby D.
For such a large restaurant with such a large menu, Cheesecake Factory manages to do consistently well. Everything I've had there has been great, even the warm and delicious complimentary bread basket. For the past 3 times I've gone, I've gotten the ahi carpaccio starter which is absolutely incredible. It's fresh and flavorful and I highly recommend it. For drinks, I ordered the passion fruit mojito and my friend ordered the pineapple mojito. Both were delicious. For an entree, I ordered the popular chicken Madeira, and I can see why it's so popular! It's delicious but portion sizes are huge so if you're saving room for cheesecake (which, come on, you kinda have to) you might want to box the other half of the portion! For dessert I had the lemon meringue cheesecake as recommend by our absolutely wonderful server Matt. It was fantastic-rich and creamy, light lemon flavor with a toasted meringue topping. I would come here everyday if not for my diet! Love it.
(5)
Christine J.
cheesecake has gotten half the size and almost double the price. wth? not worth it anymore. cost $17 for 2 slices of cheesecake.
(2)
Lauren L.
In any Cheesecake Factory I've been in, in any state, I have never ONCE had anything except exceptional food and service. I was a waitress as a teenager and young adult so I appreciate good service. I got out of work here today, the day before Thanksgiving, early, and it was pouring rain. I needed to eat lunch, and since my bus wasn't going to come for another hour (and it was so dreadful out, I really didn't want to walk far), I came in around 11:15 AM and asked for a quiet table. As I was dining alone, they let me sit far away from the few groups that were there. Dining alone is always awkward and their bar area wasn't open at this time, so I had a booth away from the other guests. I had a Diet Coke no ice, Garlic Noodles, and free bread. (Saying "free bread" makes me think of Jim Gaffigan). The Diet Coke was good, the free bread was good, and the Garlic Noodles were good. Everything was great, and my waiter was so nice. He didn't make me feel awkward for eating alone, which surprisingly, some waiters can do!
(5)
Chong C.
Food is good. Probably their food worths 4-star. I have eaten here several times over past couple of years, and dishes have been at least OK. Orange Chicken was not really impressive. I'm a huge fan of Orange Chicken (ordering it at Cheesecake Factory already proves it!) and it was below average orange chicken among the ones I'd tasted, yet was also the most expensive one. However, white cream pasta (forgot exact name), BBQ burger were good. And Jamaican Shrimp and Chicken (with Curry sauce) was fantastic! I'd recommend this dish to anyone. However, their service and place maintenance is awful. Perhaps these non-food materials take 1-2 stars off of them. I see some Yelpers giving 1 stars due to their service, and I totally understand them. Floor is so slippery, I felt like somebody spilled oil on the floor or something. Hostesses always underestimate the waiting time. When they say it would be 10 minutes waiting, they call me like 25 minutes later. When they call 20 minutes, I get called after 30+ minutes. Some may have no problem with that business strategy, but I am always irritated by it. When they say 10 minutes, I expect to be seated at least within 15 minutes, not 25+. I wouldn't say much about waiters. I remember when I visited here with 3 of my college friends, the waiter was really annoying. He was slow, didn't come to take order for like 20 minutes, and didn't refill water. Though, in my recent visit, waitress was so kind, asked for order frequently (yeah we asked for extra minutes to decide what to get like 3 times), and even after placing an order, she came back to us and told us that our dishes are being prepared and would come out in several minutes. So I guess it just depends on who you get as your server. Overall, my experiences here has been okay. I know I will get good food when I go there, it's all about other factors (price, waiting time, service, maintenance, etc) that changes the dining experience for the night.
(3)
Kathryn K.
Terrible waitstaff with poor attitude...not a welcoming location at all! I will never visit this location again.
(1)
davy f.
The menu says draft Guinness, what you get is a bottle. If you don't know the difference, you deserve what you got. Caveat emptor! The food is reminiscent of airline cuisine in First Class when the airlines tried hard to serve a good meal. Amazingly good for something prepared 8 hours earlier, packaged, hauled and reheated, but not something you'd voluntarily elect to have over real food. The strawberry shortcake, though, is quite large and quite good.
(1)
Jenny B.
I am usually a huge fan of The Cheesecake Factory, but this location really disappointed me. I had a southwest chicken sandwich and ate half of it until realizing that it was raw. I showed it to my waitress, who reacted really insensitively to the situation. The manager reacted appropriately, giving his card and not making me pay for the dinner, but I left very disappointed and a bit scarred. I would eat at many other places ahead of this place in downtown area.
(2)
Dave B.
Alex the manager says "we can steal your things if we want" I enjoy the Cheesecake Factory but the manager here, ALEX, is shady. I accidentally left a birthday card at the table and while the table was being cleared off, the card was stolen. I confronted the staff and they went and got my card but stole the gift card that was inside the envelope. Alex, the manager here, says "oh well, tough luck pal. We aren't legally responsible for your things." So I'll leave it up to you whether you want to support a restaurant that condones stealing your belongings. I'll go to the Cheesecake Factory, but avoid this location.
(2)
Katy M.
Aw man, who can go wrong with the Cheescake factory? They have just about everything from American to Italian to Asian to Mexican and more... so chances are you'll find something you like. It is VERY easy to succumb to weakness here and order the comfort food choices. The mac and cheese balls? DELICIOUS but over a thousand calories. The cheesecake, of course, is also delicious but equally as unhealthy. This is a good place for special occasions for obvious reasons.
(4)
Andi K.
We split a couple of appetizers and I got a lunch-size pasta plate. We split a slice of red velvet cheesecake for dessert. The food was well prepared and plated, if pretty standardized. I was satisfied with portions and prices. The staff were very enthusiastic and friendly, but not necessarily the most helpful and attentive. I'd eat here again.
(3)
Rachel C.
PSA: A food coma WILL occur after your meal. Who goes to the Cheesecake Factory and orders just exclusively Mexican dishes? Me. But I've gotta say--the chicken quesadilla is pretty bomb (my go to dish--probably ordered it 5 times). I can't exactly say the same for the massive burrito I ordered that I couldn't exactly finish, nor could I say the same for the avocado rolls I ordered. What was I thinking? I don't really know. I guess my strive for novelty and new tastes worked against my liking. The two previously mentioned above were extremely sub-par meals. The factory nachos, however, were to die for--although they were a bit too spicy for my liking, nevertheless, it was a flavorful explosion. The Godiva cheesecake, I must say, is absolutely fantastic. It may or may have not been more fantastic if I hadn't engulfed a massive burrito prior to the engagement. Oh, and the Godiva sundae was alright...there was barely any ice cream on it though...Extremely chocolate-ty though. I think this should be a lesson for y'all, save room for dessert if you can.
(3)
J R.
Cheesecake factory almost always serves consistent buttery and delicious food! On the other random note: On the day that I visited, the young hostess probably for sh*ts and giggles, started placing all the minorities in one section and all the white people in one section. Immaturity? Definitely ruined the ambiance.
(2)
Dani S.
Where do I start? The food here is great. But the servings are HUGE. Even the allegedly "Skinny" menu servings are large. All the food - cheesecake and otherwise - is quite good. It's the decor that throws me a little. It's perfect in a way. Warm lighting, soft calm colored walls reminiscent of a cozy little Italian restaurant, and clean. Super clean. So why 3 stars? It's too perfect. Although it tries to be warm and cozy, it fails to achieve such a feeling. The mix of the super-cleanliness and the high ceilings (All of which are nice), it still gives off a feeling of trying too hard. And it's this feeling that takes away from what otherwise could be a very pleasant atmosphere. If the feeling and looks of a place don't affect you much, and all you really care about is food, then I'd recommend it. If you're looking for a place to stay for an extended period of time and eat and talk with friends/famliy, then I suggest doing some more research.
(3)
Kristen D.
Yes, CCF is a chain, but I really do love it. So many great menu items, it's always hard to choose. They have a newer "skinnylicious" menu, w everything less than 590 calories. I'd rather splurge on drinks and dessert, so on my last visit, I ordered a salad off the skinny menu. It was delicious, more of the size of their "appetizer" salads, which are still quite large. The strawberry martini here is amazing. Fresh strawberries muddled and mixed w vodka-tasty and strong! The pear martini is a little too sweet for me. My favorite cheesecakes are: Adam's PB Cup, Stephanie's Red Velvet and Chocolate Tuxedo Cream. I don't eat here often, I'd be 300 lbs, if I did, so it's always a welcome treat to go here and indulge a little!
(4)
Barrett F.
As the food at Cheesecake is pretty much always the same, which isn't a bad thing, this review is more focused on the service. We have been to this location many times and always had decent service. I understand their location makes it for a much busier location, however, I find their service poorer than other Cheesecake locations we've been to. Even on a quiet weekday afternoon I find that the service is slow. They make up for it with friendliness, but that only goes so far. With all the fantastic restaurants in the vicinity, only go here if you are craving the huge portions and food you're used to, or if you've never been to Cheesecake Factory. Otherwise, try one of the dozens of non chain restaurants on Boylston Street.
(3)
Michelle C.
There is always such a long wait here at the Copley Cheesecake Factory. The food was okay and the menu was overwhelming. The cheesecake...well...let's just say I am glad I don't live in walking distance. :)
(3)
Richard D.
Yes, this place measure up in several ways. Food is good and decor is one of those attempts at Moorish/Mediterranean style and it works.
(3)
Abbie M.
Everyone likes cheesecake. I mean, it's almost as American as apple pie. However, I do not understand the huge hype around Cheesecake Factory. I've been to the ones in Providence, Braintree, and Boston, and they are consistently mediocre and overpriced. The cheesecake is yummy, for sure. Everything else is just meh. Their menu is like a book but it's not a good thing, it takes me 20 minutes just to read, and when I'm done I don't even want to order anything. Nothing jumps out. It's almost too much. Not only that, but everything is an enormous portion with thousands of calories - they consistently top lists of least-healthy foods. The one thing I love here is the brown bread they serve to start the meal. I've had the carbonara (sans peas) and it's fine. Orange chicken is fine. The Caesar salad tastes rancid - so bad that I sent it back (at two different places!). Try somewhere local instead.
(2)
James T.
Its Cheesecake Factory, a 3 star venture. Giant menu, decently cooked food served in ridiculous proportions in an other-worldly looking venue. This is a restaurant for women, guys go there to please them but there is still enough good stuff on the menu to make it tolerable. Just get the meatloaf and pig out on it, its a solid meatloaf. All the deserts are good, let your girl order from a vast collection of cheesecakes, thats the main reason she loves this place. Get a nice ice cream sundae or some chocolate cake instead. Desert is the main reason to go here so don't skip it. Its a reasonable place for a super trendy tourist friendly joint.
(3)
Laura B.
If it wasn't for the semi-decent quality of the food this review would be a single star. Went Sunday during a break from seeing the tattoo convention and got the flakiest, most befuddled service I've ever experienced outside of a Waffle House. Our young, brunette waitress took forever to take our order and then kept promising us bread and not bringing it. When the table that arrived next to us the sat down half an hour after we arrived they got bread and service immediately (from a different, older staff member) while we were still waiting for our entrees to come out. Asked for a salad with balsamic vinaigrette dressing and she brought me bottles of oil and vinegar. Bread finally came out after entrees and we were told "guess this can be your dessert, ha ha." Rude, awful service in a restaurant mainly being staffed by college kids makes me wish I had talked to a manager before I left. I will *never* be eating here when I'm at the Prudential Center again, and with service as awful as theirs I don't recommend you eat here either.
(2)
Julia L.
Normally, I don't write reviews about chains because they're all the same and I assume no one really benefits from it...but this cheesecake factory really deserves props for how they handled our crowd on Wednesday night. A group of 24 of us came to the restaurant (reservation at 6PM, but of course, only 19 of us were there by 6:10PM). Even though on the phone, they had said we couldn't be seated until the entire party was seated, they graciously seated us in the back with two gigantic tables where we could be loud and rowdy like how birthday guests are supposed to be without being completely isolated from the restaurant. I won't comment too much on food since it's pretty standard - many of us ordered from the skinnylicious menu for the first time, which was a little small portioned, but to be expected. Regular menu items were MASSIVE (definitely two meals worthy if you want to save money/ prevent obesity). When it came to checks, they separated everyone's bills in an orderly and prompt way, which included 20% gratuity so no one had to embarrass themselves by pulling out the cell phone calculator. I usually dread large birthday dinners because when money's all pooled together on one check, there's ALWAYS $10 missing somehow. Cheesecake factory made it easy for people to be accountable and service for such a large group was impeccable. Oh, and they sang the birthday song with us - extra props :D
(4)
Jean S.
Stupid restaurant, put us in line for 45 mins and Just skipped us for no reason. And kept us waiting for another 40 minutes! Have to yell at them to get served! Never go gain!
I was here last summer and the place is the most crowded cheesecake factory I have ever been to... Unfortunately, this means that the service is very slow and bartenders have no time for those actually sitting in front of them... OK not "no time" but very little. Food was consistent to cheesecake factory standards.
(3)
Charlena K.
4 STAR DINING IN: My boyfriend and I visited this location while on vacation once and now that we're official Bostonians, we frequent this spot. We are literal junkies for the red velvet cheesecake! The food is decent, my favorite dish is the Chicken Di Pana and my boyfriend's was Mexico City. They cancelled it; life went on, he ordered something else, but it's such a pain when companies get rid of classics and things that their consumers like! The (non-alcoholic) tropical smoothie is also amaze- perfectly blended and super fresh and fruity! Honestly, if it weren't for the fruit smoothie and cheesecake (mostly the cheesecake), I wouldn't necessarily care to eat here because the food options are limited (they're all basic variations of the same main dish). The customer service is good, nothing to rant or rave about. Friday and Saturday nights have unnecessarily extended wait times. PROS: Great location, great dessert, nice ambiance, CONS: long wait times, decent/somewhat bland meals that are slightly overpriced --- 5 STAR CATERING: My sisters and I used their catering service for my mom's bridal shower/bachelorette party in August. Food was prepared on time and nicely packaged/handled. It was absolutely delicious and reasonably priced considering it was catered Cheesecake Factory. Someone from the dessert counter helped us bring the food out to the car and the catering customer service was really awesome in general. Again, the food was immaculate and only needed minimal heating by the time it arrived to our place!
(4)
Julia M.
As far as chain restaurants go, The Cheesecake Factory is decent. Their 10-page plus menu is a tad overwhelming though & makes choosing an entree rather difficult. Once you decide on what to order & receive the food, you'll likely find that the food is okay -- not terrible but also not great. I recommend avoiding the pasta dishes, as they tend to be a letdown. The tomato basil pasta, for instance, is usually too salty. If you are looking for really good pasta dishes, head on over to the North End. The two redeeming qualities of The Cheesecake Factory are its cheesecakes & location. Its cheesecakes (at least the ones I've tried) are good, & the restaurant is conveniently located inside the Pru, just steps from the entrance to the Prudential stop on the green line. Its convenient location, however, can also be a bit of a drawback -- the place gets very crowded Friday & Saturday nights.
(3)
Josh R.
Food was alright although the wait was terribly long as we went by on a weekend. I had the nachos, which was a huge portion fit for two. Although it was an appetizer, it really should have been listed under entrees! The chicken salad was also a massive portion. We were so full that we did not order mains after that. The food was okay, but it's become the kind of chain restaurant that I wouldn't go for a special occasion like a birthday celebration. The wait was long although service was decent. Dessert is the big hit here of course, like the Godiva Cheesecake and Reese's Peanut Butter Cheesecake. Excellent desserts, whole meals on their own. Actually, to skip the lines and have the best food available (cheesecake), I think the next time I'll go have dinner elsewhere with a shorter waiting line and either come here for dessert after the dinner crowd is gone; or even take home the cheesecakes for some delectable, delicious end of meal savoring!
(3)
Vanessa M.
They failed they failed they failed. I cannot tell you how disappointed I am in this place. Twice I tried to eat here during Anime Boston and twice they tried to kill me!! IF YOU HAVE A FOOD ALLERGY JUST STAY AWAY THEY ARE UTTERLY INCOMPETENT!!!!!! First fail happened when the moron waitress gave me a Dr. Pepper instead of a root beer. I immediately went into anaphalaxis and had to use my epi pen. Obviously we left. The Providence location is awesome, so I had high hopes for this place, so in thinking it was just the waitress who failed, we decided to give them another chance. I ordered a pasta dish loaded with garlic and substituted the shrimp for chicken. While I'm not allergic to shrimp, I'm pretty much allergic to every other kind of seafood, and since shrimp is commonly contaminated by other seafood, I thought chicken would be safe. I informed my waitress that I had a major seafood allergy and told her I wanted chicken instead. Well, what ended up on my plate? I found 2 stray pieces of shrimp in my dish. I refused to touch it and we left. Never again Boston Cheesecake Factory, never again.
(1)
Lynn J.
famous for more than cheesecake, this popular chain restaurant is a family favorite in any major cities. Food: their extremely large menu can be overwhelming at first. I recommend going with friends and sharing their large plates. FAVE DISH: Lettuce Wraps appetizer...make your own wraps. The deal: the Cheesecake Factory had many dishes make the top 10 list for most fat and calories...oops!
(3)
Will F.
Standard Cheesecake Factory. I typically order the grilled coulotte steak and did so this time. It was slightly overcooked, but the meal was generally good. The service was not great, however. We waited for nearly two hours and eventually were shown to our seats, only to see a table with lettuce and ketchup still on it. They called the busboy over and he quickly bussed the table... by sweeping the trash onto the floor.
(3)
Ismail O.
We tried 5 different cheesecake and all was great. My favorite is Godiva.
(4)
Thomas N.
lunch recently, we ate at the bar....everything was very good...drinks were good and less than what seems to be boston's going rate, the fried squash avocado small plate as an app was very good, salmon was excellent, even i liked it, and the burger was very good.....place is very busy and that must say a lot as it is pretty big and nicely decorated....
(4)
Hana K.
After coming here several times and trying their food (pasta, appetizer, salad), I've never been impressed. Perhaps I've just ordered the wrong thing on the menu because many of my friends come here for the food... But I'm so glad I ordered dessert because I would go back for the cheese cake and nothing else. Don't bother trying the fancy Oreo or Red Velvet or Caramel or any of those cheese cakes. Just go with the plain Original Cheese Cake -- you will not regret it. It's simple, sweet, creamy and crusty perfection.
(2)
Matthew H.
Let's be honest, this is a chain restaurant. I'm not expecting it to be the greatest meal on Earth, and they don't even come close. They do turn out consistent food, and it's not always consistently good. The staff generally isn't going to bend over backwards or rush for you. Way back when, I used to work in one of these for a couple of months. The menu is somehow more daunting as a diner than it is as a cook, and that's saying something. I mean... look at this thing, who designed this menu? It's like someone actually sat there and asked "well, what about the people who don't like that" to every culinary concept that came up and finally the pastry chef just said "FUCK IT. Let them have Italian, Chinese, French, American, AND Mexican food, I'm making fucking Cheesecake, bitches!" I mean, I don't know if that's exactly how it went down, but the only other thing I can think of is that someone ate a bunch of recipes and then barfed them all back onto a menu. Anyway, the cheesecake they make is generally good for what it is, and the rest of the menu is a cluttered mishmash of various ethnic cuisines and standard American fare. Do NOT take an indecisive eater here or you will be waiting for fucking ever for them to make up their minds, and who can blame them... the menu is like 300 pages.
(3)
Nick T.
Well we slept in till 10 so there weren't too many places open around us. Well there might have been but its the first time I was in Boston so I'm glad it was here. The food is decent and it came out quick, I had the mushroom burger which was decent at best. The salads have a enormous portion for the price. All in all chain restaurants all uphold to a certain standard they won't disappoint you but neither will they amaze you
(3)
Jonathan N.
Worst service ever!!!! I will give them no star if there is one. I took my nephew here for lunch. We got a table within minute but no waiter come and get our order. We waited for 45 minutes with a bunch of waiters walked pass our table. They just looked at us and walked away without asking us if we need anything? We then got up and walked out the door. Along the way out I talked to the girl at the front door who handle the seating and told her what happen. She just rolled her eyes and did not say anything. Worst place ever and so unprofessional!!! I will not go here ever again!!
(1)
Tanya Y.
BANG BANG! ....chicken and shrimp! So good! The Cheesecake Factory is somewhat over rated to me. Although their food quality is good, their menu endless, and location superb, the price stops me dead in my tracks from coming back here [I only come back on special occasions]. All of the wait staff that I have encountered have been friendly and seem very knowledgable about their menu, which is a plus. Bread and butter is always given at the biginning of the meal, which is delicious. I always order the Bang Bang Chicken and Shrimp, which consists of white jasmine rice with shrimp and chicken coconut curry -- it is amazing! The portion is decent -- I ALWAYS doggy bag about half to leave room for Cheesecake. If I could give 5 stars to solely the Cheesecake component of the restaurant, I would. They have a variety of different flavor combinations all ranging from about $6-7. Sooo good! Theyre extremely rich, however, and one slice is good enough to share amongst 2-3 people. For approximately $20 per visit, I do get full, but am 110% positive that I can find good food much similar to this elsewhere for a cheaper price. Overall do I recommend this place? If you're feeling classy and want to indulge after a long day of shopping on Newbury Street, I'm sure coming here will be suitable; Pinky's Up to you.
(3)
Carl B.
Sat and waited for 10 minutes for a someone to approach the table. No one ever came and so I left. Told the hostess. Could have cared less. Avoid this restaurant at all costs.
(1)
J D.
I had the best service ever! Jessica was amazing. I've been to this location a bunch of times and never had such a good experience.
(5)
Nandanie S.
Brunch here is also very good! Portions are super huge, and adequately priced!!
(5)
Wise W.
really really good, a big fan of this place.
(5)
Selena T.
This is one of my favorite chain restaurants. Just don't go here if you're on a diet, although they do have a skinnylicious menu. The service really makes this place great. I've been here multiple times and each time, my waiter/waitress introduces his/herself, regularly checks up on us and asks us if everything is alright, and brings out our food quickly. Some of the staff here take their time to actually talk to their customers and hold small conversations with them. Overall, I really love their staff. Another nice thing about this restaurant is the design of the place. I love looking around because the lighting is slightly dim and it has a nice feel to it. Whenever I come here, I always get the strawberry lemonade. They rim the cup with sugar and my friends can't help but sneak a sip of my drink. It's delicious. Their food will be the reason I die young. I love their spicy chicken chipotle pasta. Again, not the kind of food you would eat if you're trying to be healthy, but it's great for satisfying your guilty conscience. Their portions are huge and often times I have to get my food to go because there's so much of it! The mini crab cakes, fried calamari, and avocado eggrolls here are all tasty as well. If you get the factory famous meatloaf here, you wont regret it. I've loved everything I've tried from this place and can't wait to try out more things on their menu!
(5)
Todd W.
There are some places that I just don't go on my own choosing. However, when I'm with someone fun and they choose one of those locations, I often go along with the plan just because it makes them happy. The Cheesecake Factory may be one of the best examples of this. Let's face it...WOMEN LOVE THIS PLACE. I don't know why, but they do. So when I came into Boston for an evening and my female friend was "really hungry," she chose to go here because it was also a short walk from her place. This may be the largest Cheesecake Factory I have ever visited and there are certainly enough employees running around to cover all the tables. My friend knew exactly what she wanted from past experiences and our drinks and food came out accurately and at a very good pace. She was very happy when we left...so that alone means it was a good experience and it was also a good place for us to catch up as the noise level overall was very average to low in the restaurant. For the record, those Fried Chicken Sliders sure taste a lot like Chick-Fil-A to me...and I'm not complaining at all.
(3)
Anne W.
I don't actually like the Cheesecake Factory.. the food I mean. The entrees used to be larger but the problem really is.. the food always makes me sick. I am also not too big of a fan of cheesecake as I learned it will make you fatter than anything. But.. this is a review about the Cheesecake Factory!!! Last night I headed to this particular Cheesecake Factory to grab a slice and head out the doors and to the fountains across the street. That was lovely and beautiful... the pool reminds me of the one in DC. Great place to eat cheesecake (if you like it or have the metabolism for it), enjoy the last of Boston's summer weather, and chat. Great post-date place.. if things are going well. Wink wink. It did take about 5 minutes to get the cheesecake which was weird.. but that's because we are less important than the servers (who are bringing cheesecake to patrons in the dining room). So location alone is what makes this Cheesecake Factory.. A-OK.
(3)
Apolinaras S.
Look, it is Cheesecake Factory. Not somewhere I would go to, but my mother-in-law likes it, so I guess I needed to go to keep the peace. Staff is nice, but lines are always long, food comes bit slow, and even "lite" selections are not that low-cal.
(3)
Julie B.
Standard cheesecake factory attached to a mall. The servers are nice (and cute!) and the food is generally pretty decent. They are pretty generous with the bread here so try not to fill up before you even place your order. It happens to the best of us. My grilled cheese this afternoon was bomb but I thought my friends were gonna have to roll me down Huntington Avenue after eating it all. Beware of gigantic portions. Also, do not come here on a weekend night. Just don't. Nothing is worth waiting 3 hours for! Not even Reeses peanut butter chocolate cake cheesecake. Well maybe...
(3)
Jenna K.
I hate this location. I literally eat at Cheesecake Factory once a month and this is probably the worst location I've been to. The staff is rude and the food almost always comes out cold. I once got something to go that I have had probably about 100 times before and it was made with incorrect ingredients. I confronted the counter staff and the woman told me I was full of it and if I didn't want it I should leave it. I have never been treated this way and I will not be returning.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch, Dinner, Dessert Parking : Garage Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : Yes
Rachel M.
I've always lived in a city, and in NYC for the last 13 years, so The Cheesecake Factory is not a go-to (maybe I've been to one 5 times during my 50+ years of age). But I have to tell you, I've never been disappointed in the quality of the food (and I'm a bit picky, i.e. I like the food to be fresh, interesting, and well presented). While in Boston I almost always stay at the Hilton Back Bay (across the street from The Cheesecake Factory) & today when I arrived in town I wanted to sit outside and chose this place for lunch. I loved my waiter (Kevin), who recommended Sylia's (I think that's her name) Chicken & Avocado salad. And.....last week I was in Providence RI, and while waiting for the train (the Amtrak station is right across the street from the Cheesecake Factory), I sat at the bar & discovered their $5 Happy Hour food items (had the Avocado Egg Rolls - try to avoid fried food but these were pretty darn good) & a regulation salad. Would I normally write a review on Yelp for a chain restaurant - NO! But twice in the last 2 weeks The CF has been a restaurant of convenience, the meals have been more than satisfactory, and the service I got today was outstanding, thus the reason for this post.
(4)Amy C.
*the entrance was a bit confusing. If you entered thru the revolving doors by outdoor seating, the front area is all the way back around the restaurant. *there are really no obvious waiting vs order lines in the front area, so if you only want to order a cheesecake to go, ask everyone around you if they are waiting to order/get a seat/etc. *cashier lady and staff were nice, and my salted caramel cheesecake slice took only a few minutes to pack. But expect tons of pple waiting around, and try to focus really hard on the staff calling your name for your order over the loud music/chatter/noise. *the salted caramel cheesecake was delicious! I suggest sharing one slice between two pple, otherwise it feels a bit overwhelming.
(3)Ziqiu Z.
wonder how the chain formed... got the salted caramel and it was no more than just okay probably not returning pricey ($8+for one piece)
(2)Jose S.
Well, this is the second time I go to this franchise. The first one was in 2013 in Palo Alto, bigger than this one, but all of these franchises share the same decoration, no matter the city or the building. First time I ordered a dish with salmon, I only remember it was yummy nothing else and for dessert a original cheesecake, a must if you come to this place. This last time there was a lane, so we needed to wait some minutes in order to hace dinner. After waiting, a member of the staff called us and took us to our table. I personally don't like how the service is managed, too exaggerated in my opinion, no need to give a speech or overact. Despite of this, he attended us pretty good, firstly taking note of the beverages ( the waiter exaggerating with every choice ) and then the food. We sticked with burgers, after three weeks I hadn't had one, so it was time to order one. I order it medium cook, but for my opinion it was overcooked, nevertheless to say it was good and yummy. You can order your burger with french fries or one kind of vegetables ( forget about ordering a mix of two or more ). To wrap up the dinner we had Godiva and Dulce de Leche cheesecakes, both very heavy but wonderful at the same time.
(4)Claire P.
Located at the entrance of the Prudential Centre right by the T stop, this place caught my eye immediately. We had to wait a few minutes for a table, however whilst waiting we had time to view the vast cheesecake counter and eye our top choices. After being sat down we were promptly provided with the menu, as we were only there for cheesecake we flipped right to the back of the menu to view the sweets. We were shocked when the list of cheesecakes covered two entire pages. Sadly my first choice of fresh blueberry and white chocolate had sold out, however our waitress recommended that I try the raspberry and white chocolate instead, so I did. The slices were not at all skimpy, so much so that my sugar levels were off the radar after finishing. The cheesecake itself was moist and light with exceptional flavours running throughout. The bases was strong enough to support the weight and structure too so it didn't fall apart when you stuck your fork in. If you're in need of a sugar fix and are in the area, I would recommend this place!
(5)Chris P.
Went on a Sunday night and the place was packed. Food is pricey but the portions are large and the food high quality, especially the cheesecake. I can't exaggerate how large the portion sizes of the entrees are. You will almost definitely be taking a to-go bag with you when you leave. I ordered the nachos for an appetizer, Chicken Avocado Club sandwich for the entree, and for dessert the fresh banana cream cheesecake. I ended up taking some of the appetizer and dessert home. For a drink I ordered a virgin piña colada, which was just okay. I know I won't be eating here too much just because my arteries couldn't take it and I'd probably have a stroke at the table, but coming to Cheesecake Factory is like a field trip, fun to do once in a while as a special outing with friends.
(4)Lizzy K.
What's good about going to a chain, is knowing what to expect. This Cheesecake Factory is no exception. The food was just as good, the service friendly and accomodating. It was very baby friendly. On a saturday afternoon, the wait wasn't too bad- about an hour. My only complaint is that the entrance sent you to the back of the resturant so you had to walk through to get to the front which was a little bit awkward.
(4)Vivian C.
The Cheesecake Factory is always a big space with a huge menu. This location by the Pru is no different, although at first glance it seems more regular restaurant sized. But once the hostess leads the way with your menu in hand and you turn a few corners, you realize the true size of this spot. Whoa. The take-out counter is right by the door, and that's where I head when I want a slice of the good stuff to go. The waiting dining crowd may be in the way though, so just weave your way through with a few spoken "excuse me, please." My favorites are the banana cream cheesecake and the newer member of the Cheesecake Factory family - the lemon meringue cheesecake. I could tell that our waitress was listening to us, as she brought over a basket of TWO honey wheat rather than one of each after I had mentioned that I LOVE their darker bread. With our eye on ending with a sweet, we shared a salad and an entree which was plenty for two lightweights with the assist of their delicious bread. The Kale and Quinoa Salad $10.95 lots of tender kale, quinoa, grapes, sweet red pepper, sunflower seeds and parmesan cheese tossed with our lemon vinaigrette was quite sharable and shareworthy. I liked the sweet notes offered by the juicy grapes. The Fish Tacos $13.95 soft corn tortilla filled with grilled OR crispy tempura fish, avocado, tomato, onion, cilantro and crema, served with black beans and rice, was good sized at 4 tacos, though the rice was rather dry and hard to chew. I love lemon, so my DC was up for trying the Lemoncello cream torte $7.95. At ten slices per cake compared to the 12 per cheesecake, it was a good sized portion of what looked to be a lemon tiramisu. It was tasty, but a bit too much cream for my friend. Next time I'm hankering for lemon, I'm ordering the cheesecake.
(4)Steve H.
This location is located in the Prudential center of Boston, the host team was quick to greet me and I was placed on a 5 minute wait. we ordered appetizers and they were great I would strongly recommend the Loaded Tater Tots! The service was just Okay, had to wait for refills when the location wasn't busy.
(3)Abby R.
It's definitely not the best location of this chain. The inside is laid out very awkwardly, almost like there are two different restaurants that sort of melted together. I haven't loved my food here as much as at some of the other cheesecake factory locations, maybe the traffic from all the tourists makes it hard to do each meal right.
(2)Marely M.
Yay yay yay I love this place. The location is perfect. The service is fast and very good. The place is big enough to accommodate big crowds. This place do get filled up so try to make a reservation. The food is super delicious. Whenever I go, I can't help to always order the shrimp Scampy, super delicious. However, the last time I went for a friend birthday celebration, I choose the Chiken Katsu. OMG! It's amazing! Much better than the one at Wagamana. That place rocks! Did I mention the ambiance is great?! And Au don't think I have to mentions their desserts.
(4)Khalid K.
I have been here 5 times, and it wasn't exceptional the last 4 times. So, congratulations on your 1 star. I guess when a place is too big the servers and cooks can't keep up. I don't know who is to be blamed for such a poor experience. The food doesn't get to your table on time. I am done with this place. This place is a big JOKE. peace out.
(1)Amanda L.
I've always been a fan of The Cheesecake Factory, but alas, I think I've finally grown up and have realized how mediocre it really is. Before I start my rant on yesterday's 'meh' experience I'd like to clarify - the cheesecake is still BOMB. My boyfriend and I got the Godiva Chocolate Cheesecake to take home and share over the next few days. It's seriously rich, but seriously delicious. Now, back to yesterday's experience. When we got there around 6/6:15 there was a short wait. We put our name in for 2 and stayed in front of the host stand. 15 minutes went by and we noticed people were going up to the stand (after we had already been there) and were being called before us. Hmm. My boyfriend went to check on the status of our table and the hostess rudely mentioned she had called his name. Mmmmm. Nope. So we waited a few more minutes until she felt it was appropriate to have someone seat us. Another girl brought us to our table. We went to the right of the host stand, along the wall to the back of the bar area, left into the bar area, and through the bar area back up to the front. In short, we could have turned left at the host stand and saved a minute or two weaving through congestion. Le sigh. Apparently being a host at this place requires having a pulse. A brain? Not necessary. Our server was friendly, quick to bring the beverages and gave us an ample amount of time to review the novel of a menu this place has. Sidenote: my boyfriend always wants to avoid TCF claiming the menu is too big and they make everything 'fine' but nothing 'well.' In short, it's been a challenge to get him to want to come here with me in our two years of being together. Anywho, I ordered the Bang Bang Chicken & Shrimp. Thank God my boyfriend doesn't read Yelp reviews because it was exactly how he describes food at TCF - 'fine.' The sauce was 'nice' with a good amount of heat, but the dish was covered in toasted coconut that seemed like it would have gone better with a dessert than a savory dish. In short, this visit made me realize how many better options there are in Boston for dining out. I've realized why I haven't been back to the Cheesecake Factory in so long, and why I won't be going back any time soon unless it's to grab a piece of cheesecake to go.
(2)Delante B.
Typical Cheesecake Factory, nothing too different in terms of food and ambience from anywhere around the country. We had brunch here with friends visiting from California. The good thing about this brunch is that it will hold you over all day. No small portions here for he price. They definitely get a star for that. I take a star off since they had trouble giving us good seating, and the potatoes were way too salty. Nevertheless, I'd go back here again for brunch. Perfect spot to go to before attending waking tours. Might just be my meal for the day.
(4)Peter C.
It's the chain, quality is as expected, but this location is in a beautiful setting. Plus, great cheesecake-tiramisu is wonderful.
(4)Mike G.
Okay it's Cheesecake Factory; and good food should be a treat. NO THANK YOU. We were crazy to think that. LIKE ALL GLORIFIED CRAPPY CHAINS, it misses the mark. (We do like PF CHANG'S though.) We waited a few minutes (10) before being seated. It was Okay. We had Chris (Christopher) as our server. He was great throughout the meal. Very friendly. DRAFT PRICES ARE NOT WORTH IT, TRUST ME. JUST A RIP-OFF. BACON-BACON CHEESEBURGER $12.95 (2/5) We, also, did a sweet potato upgrade. Look at the burger pic taken. In the old classic commercials "WHERE'S THE BEEF". Almost a third smaller than the bun used. SPICY CHICKEN CASHEW $17.95 (1.5/5) OMG, it was SALTY and MEATLESS. The whole mound in the picture is RICE. SERIOUSLY, RICE; seriously, this place is a joke. $17.95 for RICE, what a joke. WE ONLY DINED HERE FOR A GIFT CARD ONLY (given to us). Otherwise, we would not step inside one of these crappy restaurant. They will be like the old Steak and Ale's, Bennigans and other restaurant chains that closed.
(2)Katie C.
Yikes! I was in the Prudential Center and needed to kill some time on a Saturday morning. I wanted to get lunch but didn't feel like hoofing it over to Copley in the rain to Legals (yeah, I know there's a skybridge), so I talked myself into enchiladas from Cheesecake Factory. Since it was early, I figured I wouldn't have a problem getting a seat at the bar. It was empty on a Saturday afternoon and that should have been a red flag. Now I'm not expecting dinner and a show, but I do expect some type of friendly engagement with a bartender. You'd think that since Saturday mornings at noon aren't exactly heavy drinking times, if you were a bartender, you would at least chat up your guests to see how they're doing, talk about the weather, or ask if they were from Boston ... anything. This bartender wanted to be anywhere but at work. I sat down at the bar, perused the menu and was greeted with "Whatdaya want to drink?" Is this a diner on a New Jersey roadside? I ordered lunch and he chatted up a buddy of his at the bar in regards to their latest gym session. I had some time to kill, not all afternoon. It must have been at least five minutes before he put my order in the computer. Since it wasn't too busy, I figured it wouldn't take too long. My lunch came out and it was just as delicious as I've had in the past. I ate quickly and then practically had to flag the bartender down to run my credit card through. I'm definitely thinking that I won't be back at this location any time soon. I'm sure the other staff are friendly and efficient, but since I'm frequently over here by myself, I don't think I'd be apt to sit at the bar. Bar-goers beware!
(2)Phi T.
Excellent service. Our server was really nice although the fact i didnt get the chance to get her name. The cheesecake and the tortellini alfredo was very good. I would highly recommend this chain in the back bay area.
(5)Hector G.
Service and food was great!I recommend this place especially if you want a relaxing environment.
(5)Isabella C.
4 stars for the cheesecake, 3 stars for the food. Let's be real. I don't think we go to the Cheesecake Factory for the food. They do have a nice range of options on the menu but I find that nothing tends to stand out very much. I've had most of their pastas and usually they're quite bland. They do have different sauces and taste accordingly, but generally there are no spices or special flavors used to accentuate the natural taste of the vegetables/meats in the dish. The one appetizer I've had that really stands out is the Buffalo Blasts. They're fried balls of Buffalo chicken bits and cheese and they taste heavenly though they're also extremely greasy... My favorite salad is the Luau salad and not surprisingly, it errs on the unhealthier side of salads. I would definitely recommend sharing main courses and appetizers per table instead of each ordering a main because the serving sizes are very generous. It's important to make sure to save room for cheesecake at the end! And on that note, I'll just say that I think the best part about the Cheesecake Factory is the range of choice you get with cheesecakes. I've made it a personal goal to never repeat a flavor and to be honest, they're all amazing in their own way. The texture of the cheesecake tends to be fairly consistent regardless of flavor.
(4)Elleen P.
I looove Cheesecake Factory -- reminds me of times when i was back home and my parents would take us every Friday night. Good times :") That being said, the food is pretty consistent with other Cheesecake Factories I've eaten at. My recommendations: the calamari, cajun jambalaya pasta, and avocado eggrolls. I like the red velvet cheesecake on occasion as well, but it does get a little sweet. Don't get the vanilla bean cheesecake -- sooo sickeningly sweet :( Food isn't healthy whatsoever but sometimes you need your fill of fattening, artery-clogging food. Service was good too, our waitress was attentive and quick in bringing us menus, our food, water, etc. Would recommend, especially if you like other CFs since they're pretty similar.
(4)Janelle G.
Went here on a Sunday brunch date because a nearby place, which will remain nameless, had a long line. NO WAIT for Sunday brunch, do you know how awesome that is to find in Boston?!?! Special menu too. Asked the waiter for a recommendation between the huevos rancheros and chilaquiles. He recommended the huevos rancheros and I was not disappointed! So good, cheesy, and the perfect amount of spice with sunny side up eggs. My date got a typical breakfast dish with eggs, toast, ham steak, and potatoes. Everything was so so good! I can't remember our waiters name (would love to give him a shout out cause of his friendly and helpful demeanor). Management, if you are reading this he looks like Adrian Grenier.
(5)Jason H.
We had Bistro Shrimp Pasta and Chicken Pasta at Cheesecake Factory last night. Both of them were pretty good. The waiters were nice and funny, even though they got lot of customers and were supper busy. I believe that I will come back to the restaurant to enjoy the food there again.
(5)Tater M.
This is my favorite cheesecake location because the staff are really nice and professional here and they time the food to table arrival time perfectly, the avocado spring roll appetizer always arrives crisp with the warm delicious gooey avocado pieces inside. The bread basket contains this brown chocolate looking toast that tastes amaaaazing. It's not chocolate but it's delicious! The spaghetti with meatballs was surprisingly good, the marinara sauce was addictive, noodles were yummy, and best of all the meatballs were not boring, they had herbs and spices all over inside of them! The shepherds pie was very meh. Salty.. If you've never been to a Cheesecake Factory location, portions are huge! Which is great to take back.
(5)Dorjee N.
Horrible waiter! Was extremely unfriendly. Came with a group of friends to celebrate my graduation and unfortunately we ended up with the one of the worst Cheesecake Factory experience ever. The waiter was just plain rude from the beginning. We hardly saw him, had to flag down other waiters to just get water. The appetizers came with the food even though we specifically asked for them to be prepared and served in advance. When confronted about this, the waiter instead of understanding our disappointment, was just plain dismissive. We are used to fast service, so anything over an hour is too long, and yes the wait was definitely longer than an hour, and we sat there without any refills on water, or anything edible for that period of time. Never going back. Avoid this location!
(1)Orly R.
Great food and service! I ordered the angel hair with shrimp and it was delicious. There is always a long line at the cheese cake factory but they did their best to have everyone seated as fast as possible. I would definitely go back. :)
(4)Kaitie R.
The Cheesecake Factory here is really so amazing, I don't know why it has so few stars! The past few times I've been here has always been as a treat after a long hard day, and let me say, it is ALWAYS a treat. The server Shayne is so nice and considerate, and we've had servers who are even better. On one occasion, they even brought us boxes and packing tape to our table when we had to move on short notice. Again - they're amazing! Our favorite things to eat here are the Friend Macaroni and Cheese, and any of the pastas. The cheesecake, of course, is unsurpassed - the Fresh Banana, S'Mores, and Ultimate Red Velvet probably at the top of my list. It's really a classy and delicious place to spend your evening. And, for Sunday brunch, the breakfast Monte Cristo sandwich gives me cravings for weeks afterward. Amazing.
(5)July W.
Been there several times. Liked Shrimp Scampi (creamy) and its whole wheat bread (not sure if it's called this). Also liked Shrimp with Angel Hair and Fried Calamari. The cheesecake was too much for one person, better sharing with a friend.
(4)Jeff B.
The portions were large and very flavorful. The service was very attentive and went above and beyond. The bathrooms are a bit dirty and were unstocked. Being in the business for a number of years, I have always thought the cleanliness of the bathroom indicated the cleanliness of the kitchen. However, it was the height of the dinner rush.
(4)Sandra T.
Always a fan of Cheesecake Factory. There isn't a CF near me - closest is a 3-hour drive away so I always put it on my list wherever I go, as it's always a comfortable and safe bet where ever you are. My husband and I had just flown in, left our luggage at our hotel, and walked over to Cheesecake Factory as we were tired from the early flight, hungry to search for much else and wanted something sit-down. The menu ceases to amaze us every time because all the food we've ever had has been great and you have LOTS and LOTS to choose from. We were seated immediately at around 11:30am as the restaurant was hardly busy, maybe because they had just opened a half hour prior. Our server was super nice. Really perky and thorough with all the questions we had. Maybe a little too perky. We almost always order the avocado egg rolls because they are pretty amazing, but decided to try things we've never tried before. We went with the fire roasted chili rellenos, the chop salad, and salmon that was wrapped in a wonton wrapper. Everything we had was pretty delicious! The salad was fresh, the salmon didn't taste too fish'y, and the chili rellenos had a good amount of spice with lots of sauce surrounding it. Like I said, can't go wrong with Cheesecake Factory, but once my husband and I went exploring Copley Square area a bit more, we knew we should have eaten at one of those cute outdoor café's on Newbury street. Oh well, still a really good meal.
(4)Claire G.
I have mixed feelings about the Cheesecake Factory in general. I love the fried macaroni balls and the food is usually decent. However, the menu is definitely way too extensive and overwhelming. I don't trust places that serve ten different styles of cuisine. I would rather go to a place that specializes in one thing. In sum, Cheesecake is okay if you don't mind waiting around an hour for a table and like mediocre food. But I say scratch that and head to a local place around the corner.
(3)Aj T.
The chocolate something shake is really nice. They hardly have any purely vegetarian options but ask the server and they'll ask the chef to speak with you. (They will give quite a few options) Ambience is nice. But loud at times. Pasta is good. They don't have any eggless cheesecakes / no vegan ones :(
(3)Chelsey A.
I'm not a fan of cheesecake but The Cheesecake Factory just so happens to have a sandwich I love. Everyone should try the spicy crispy chicken sandwich with sweet potato fries - total life changing meal. Anyway, like coming here to grab lunch at the bar. The service is always fast and attentive and it's never crowded around lunchtime.
(4)Yuliana D.
Amazing service! Great managers and serves. Fantastic service. Cheesecakes - well:-). It's a chain. They have awesome selection. Nice place to enjoy desert. This is NOT people watching spot though.
(5)Shon M.
Went here Saturday evening for dessert with a group of friends. Expected the usual great experience that we usually have at the Cheesecake Factory in other locations. Unfortunately, service was terrible. Waited 15 minutes at the table for a server. Had to go up to the maitre d to ask for someone to help. In stead of apologizing, she was rather rude and condescending. Eventually a server turned up. The red velvet cheesecake tasted funky, no quality control at this location. The restaurant is also infested with mosquitoes! I've always been a fan of the Cheesecake Factory, but my experience at this location will give me pause while deciding to dine at any of their restaurants.
(1)Kárenly N.
The most important thing I have to say is that there's no plate that can be complete without the Strawberry Lemonade. Finding variety in a restaurant menu is quite the hard task around the area, but thanks to this restaurant I can just come and eat plates from around the world without the overpriced expenses. My favorites are the Jamaican Black Pepper Shrimp, Bang Bang Chicken and Shrimp and the flatbreads. In the least favorite plates, I would have to add the White Chcken Chili since it lacks flavor and it's really watery.
(4)Vicky L.
Wooooow, finally got to this place! So moist and great cheesecake!
(5)Bob S.
ive been here three times. each time the food was mediocre. the servings are big but not enough to offset the price and mediocrity. ive had better spaghetti from supermarket can sauce. don't even bother with the asian food (obviously -- i shouldve known), and the ribs were dry the cheesecake is good though, but you dont have to get a table for that
(1)Amy W.
Love the Asian lettuce wraps and fried zucchini. Service great at the bar. Get the skinnylicious sangria.
(5)Cheryl C.
Service is wonderful but food is just okay. They are kind to children and the menu is kid-friendly.
(3)M Y.
OMG the whole restaurant floor is covered in grease!!! Can't even walk a few feet without slipping.... Such a hazard and liability, how do they not fall!!! There's NO paper towels in the bathroom. So unkept. Traveling from California, I expected a chain restaurant to have standards! I must add that the service was nice and pleasant. Thank goodness!
(1)Jingyao Z.
I love the high dome and fancy pattern decorated walls here. Warm sunshine throughout the window with excellent service. Afternoon tea time for girls or energy station while shopping.
(5)Aine P.
Love this place! Great food and friendly staff. Beautiful to sit outside on a sunny day
(5)Devika G.
Always love coming back to cheesecake the only fact I dislike is it makes a hole in my pocket because i overboard with orders, only because the food is so good. Avocado egg rolls, Chicken chipolate pasta are my all time faves. Also the chicken samosas and veggie burger are to be tried. I am sure all the dishes here are hands down delicious. The other prob is long waiting line. Cheesecake at pru is the largest restaurant I have ever seen but still they always have waiting which again speaks for itself. And love their quantity. And lets not even start talking about the cheescakes. All are just fabulous. Also should try the cocktail named *something gorilla* its yummmm!! Overall great place to eat and chit chat.
(3)Narcissus A.
A star goes out to you, with great disappointment cause I actually love this place and the food. I'm giving you only 1 star because of your cocky, racist bartender. After holding onto my international ID for 5 minutes, he kept telling me it's a federal law to carry my passport around and that I could be arrested for not having it. (WHICH IS TOTAL BS) he kept laughing because apparently I was unaware of the ridiculous law Most restaurants in Boston take my ID, I explained to him I was there for 4 days and my passport has important visas in it that cannot be retrieved that easily if lost. Then he laughed and kept telling me if get arrested for it. You know what? I just got up and left and took the party of 6 away with me. The service was rude and horrible
(1)Max P.
Great food, great atmosphere. Food is consistent and is always good here. Almost everything on the menu is good. I have been coming here for years, and have always enjoyed it!
(5)Yuka Y.
It saddens me that the only "decent" place college kids seem to be aware of in Boston is the Cheesecake Factory. CF is always the default #1 idea when it comes to brainstorming a place to eat for a fairly large group. There's more to Boston you know!!! As a foodie, I secretly die a little inside every time CF is chosen. I'll let the exchange students wanting to visit CF reason slide, but with the rest of my American friends, there's no reason to visit this place more than once a year. I don't have a thing against chains, it just baffles me when a lot of people don't want to venture beyond CF for a nice dining experience. If I'm in charge of deciding where to eat, CF will not exist in my list. Yes, CF has food that doesn't disappoint, but I wouldn't say it's outstanding. Portions are large and for the most part overpriced. Menu offerings lean towards Italian and Mexican cuisine. I thought it was brilliant when a friend ordered off of the appetizers list because of the smaller yet filling portions. Their skinnylicious side menu is an annoyance. In an ideal world if one dines out, one should enjoy food wholeheartedly without having to give a #(*k about calorie count. Recent visits, I've had their White Chicken Chili and Kobe Burger. The Chicken Chili is on the hot end similar to that of salsa. It's like a spicy tomato chicken soup with rice. Kobe Burger was decent, done medium rare as requested. Pricing was obvious it wasn't real Japanese Kobe beef, but their pseduo Kobe beef tasted decent. It'd be foolish to use real Wagyu Kobe beef as burger patties anyways! Their cheesecake is on the heavy, sweet end. If you're looking for a slightly lighter, not overly sweet cheesecake, go for their Wild Blueberry White Chocolate or their Vanilla Bean.
(3)Kat M.
My first food stop during my trip to Boston was at this restaurant. My initial impression of the place was that it is a typical chain restaurant in terms of decor and menu items. They do offer a "skinnylicious" menu for those that are watching their calories. I ordered the crab cake bites to start. I did not find anything too special about these items except that they were edible. I also ordered the smoked salmon spring rolls which I would suggest not ordering as they were not very impressive. I found the smoked salmon spring rolls to be bland and I essentially had to drench them in the sweet chill sauce that they came with in order to add some flavour to it. For dessert I had the classic cheesecake with glazed strawberry. This cake is to die for. Absolutely heavenly. The cheesecake itself isn't dense and heavy, it was surprisingly light in texture and flavour and had the perfect amount of sweetness to it. The pie crust was a tad salty with hints of cinnamon flavour - a very good complement to the sweet cheesecake it holds. I really loved this dessert and recommend it to anyone craving something sweet. Overall, this restaurant was OK. Typical chain restaurant meals but the cheesecake is definitely worth ordering and eating.
(3)Iron F.
Amazing!! Giant slices of the tastiest cheesecake you can dream of. And literally more than a dozen variations on the theme. From adding hot fudge, to adding Oreo cream, or coconuts, and on, and on... The place itself is quite exquisite too. A nice experience.
(4)Gerardo L.
Their menu on Yelp is not updated. The two things I wanted to order were not on their menu when I called. Then the receptionist gave me attitude like it was my fault.
(1)Gustavo S.
one of the best places to eat. the menu offers a lot of options. the kobe burger is simply amazing.
(5)KJ W.
Rude front people who are anything but helpful. You guys gotta train or cut loose these idiots before you really alienate your clientele. Taking my money elsewhere despite being a fan of Cheesecake Factory.
(1)Charmie S.
The best part of the experience was the quick seating. The one in Braintree is notorious for 40 minute waits. We were seated after about 10 minutes. Our waiter seemed in a hurry, though and was rushing us to order. I didn't like this. I ordered from the lunch menu, a pasta dish. He basically trashed one of the pasta choices I was going to selected, and pushily suggested I not go for it. Generally just seemed unhappy and was projecting that onto us. We ate, enjoyed the bread, and were out. Good thing I had a CF gift card. I probably won't spend my own money on that kind of service.
(2)Hina K.
I love Cheesecake Factory because I think the interior is great, their service has been awesome on the two times that I have been there and best of all amazing food with gigantic proportions :) I highly recommend if you haven't tried it yet! Its always busy so dont mind if you have to wait a bit because its worth it!
(4)Gabe M.
My group of four ate here near just a few days ago a little after 10 PM. Luckily the wait was about ten minutes (just as the hostess had estimated). The host staff were very friendly. I did notice on our way to the table the the floor is very slick and must have grease or something on it. After being seated we began looking through the menu. Our waiter was awkward, but did get our orders right. I would have to note though that I had to ask for a straw three times and we had to ask for refills on drinks everytime. I have eaten at this specific store two prior times though and the waitstaff was much better each time. The four of us ordered the macoroni and cheese burger with vegetarian patty, chicken and buscuit, BBQ chicken salad and a regular cheeseburger. I sampled a bit of everything and it was all delicious as always. We each got a piece of cheesecake as well and they all did not dissapoint. Vegetarian options here are pretty decent considering that there is a veggie patty for burgers as well as salads and pastas that can be ordered without the meat(s). I'm giving this four stars because the food and sweets are very delicious, there is a great selection (almost too big though), the room we were in was near a window and not too crowded or dark, and although the waiter on this occasion wasn't the most pleasant or helpful. I would love to give a five star rating, but the greasy floor and not as clean as I would have expected bathroom situation had me a little worried about the kitchen situation and the waiter we had this time left us frustrated at times. I do plan on going back again, especially when visitors come to town.
(4)J T.
If the machines in"The Matrix" tried to create a three or four star, vaguely Italian catch-all chain of restaurants, The Cheesecake Factory is what they might come up with. The ambiance is impressive, on the brink of oppressive, with soft lighting, walls that imply rustic texture, and ornamental fixtures at every turn (of which there are many). Indeed, every inch of the cheesecake factory seems to have been designed with care and intelligence for a life-like traditional dining experience. It is this impeccable attention to detail, multiplied by 1000, which results in something other than coziness. There are few if any dusty corners, no cracks to go along with the vintage plaster appearance of the walls, no fading of the colors or warping of the glass. In short, it's perfect in a way that life is not. The menu is absurd and overwhelming. Maybe it's designed to provide for the varied desires of large groups, on multiple occasions, or maybe it's just a show of corporate force. Either way you simply can't comprehend the full extent of the choices. This begs the question, what is it that you're supposed to think of when you consider the cheesecake factory? Well, namely, cheesecake. It's a megalith built on the idea of dessert, but outrageously overblown. Even the servers are sanitized and multiplied, dozens of them on any given night, dressed all in white instead of the usual black. Unique? Yes. When multiplied by dozens upon dozens? Not so much. Which brings it back to the patrons. Somehow the place doesn't, and I suspect couldn't, ever really feel full. Even when every one of the hundreds of seats is filled The Cheesecake Factory has the feeling of exactly that, a factory. Customers are the raw material. Money is the product. Food is just the process...
(4)Vicky H.
It has been a few months since I came here so my friend and I decided to come back to eat. I am on a more strict diet so there are things I wouldn't be able to eat. The menu is huge -- more like a book so it does take a while get through it and check out what you want. The place, usually around dinner time is very busy with long waits. We didn't wait long, probably about 7 minutes or so. Could have been worse, i suppose. We waited over 30 minutes once and still had to wait another minute or 2 even after our buzzer lit up. After we placed our drink order, it took awhile to get to us - it was only water. I don't know why it took so long. Maybe they took a while to cut the lemon and lime? The bread came out and they were out of wheat so all we got were white bread which my friend and I both really care for. The waiter apologized and could get us a fresh batch but there might be a few minute wait because they were out of it. We were ok with that. We didn't order an appetizer but just went straight for our entrees. My friend order her usual and I ordered the Grilled Salmon. It came with Broccoli and Mashed potatoes. I can't eat potatoes so opted for another green side - asparagus. The bread finally came and we were both starving. That was good. I chose not to put butter and it was still good. (Usually i smother it with butter... mmmm). Our entrees took a little while. The broccoli looked like they were previously frozen florets. When you bite into it, it wasn't exactly like fresh ones either -- taste just like previously frozen florets. There was no flavor to it, no crispiness, just very limpy. The asparagus was a little bit over looked and limpy as well. I do have to say, the Salmon was done just right. It was a good size piece and was not over cooked. I am however, disappointed in the 6 pieces of asparagus. We waited for the water to be refilled but that never came. When it did, we were pretty much done with our meals. Finally, after much wait, the check came. I was in shock they charge an extra $1 for asparagus. I asked the waiter about it. He said the computer automatically charged me it because I substituted a different side. When did this happen??? There was nothing written on the menu that they'd charge you extra for sides. What if you can't eat certain foods?? So obsurb and never heard of. He apologized for it but didn't offer to talk to a manager... so we opted to give less than our usual generous 20% tip because clearly he didn't deserve it. We didn't get dessert either because neither of us were happy with the service and didn't want to stay longer than we had to.
(1)Erin B.
It's a wonderful place to go with a group and order outrageous amounts of appetizers and desserts to share. I can't rave about any of their entrees, but their factory nachos and 30th anniversary cheesecake is out of this world. Overall, this restaurant is pretty much exactly the same as every other Cheesecake Factory restaurant; just a different location.
(3)Heather S.
After a long day of walking around Boston in the heat and burning up 1400 calories from all the walking decided to treat ourselves to some desert while we waited for the Boston traffic to subside. Dulche de leche cheescake according to husband was fabulous but really 1080 calorie? However very tasty. Strawberry shortcake was massive and probably one of the very best I have ever had. This could feed a table of 4+ it was so big. Needless to say I only ate less than half. Again as I was waiting for the dish researched and found it had 880 calories so my enjoyment of is was a bit guilt driven. Anyone who is health conscious like my family I would highly recommended looking at the nutritional sites and avoid this place. While again it was very good the popularity of this place is really contributing to the obesity problem in the country there are 166 menu items that are over 1,000 calories...just walk by!
(4)Alexandra M.
Great food, okay service, HUGE portions. Do your inner kid a favor and get the fried mac n cheese balls, as a starter. My friend was a bit worried about the sauce but it blew his mind how well it worked--I already knew it did because its my fav item. If you order from tge skinny menu it might be cheaper than the regular menu! My veggie burger didnt compromise on flavor either. I always have to get the cheesecake to go because the portions are so big! I guess that's why you pay a bit more...do the kid another favor and get the smores one. Served with fluff on top. Our service was fine but we waited a bit at first and saw others who ordered after us get food first.
(4)Megan B.
It's your standard Cheesecake Factory--huge space, huge portions of expectantly good food, and extravagant generic pseudo-Middle Eastern decor. What I like about this place is the location. The Back Bay is a fine-dining mecca, there's no doubt about it. However, a lot of the venues are small, easily crowded, and quite honestly, feel like a gamble if you've never been there before. Sometimes, you just don't want to deal with all that, and that's where good old Cheesecake Factory comes into play. The Cheesecake Factory is conveniently located on the Huntington side of The Shops at the Prudential Center. Around lunch, it's never busy so it's perfect for someone trying to escape their workplace breakroom to grab a quick lunch. The restaurant is HUGE, so when you spy a huge family with a crying baby settling in for dinner, you don't even sweat it--they might as well be miles away, you won't even be bothered by them. My favorite thing to do here is to grab drinks with my co-workers after working late. The service is quick, drinks are strong, and the price is right!
(3)Lauren W.
My friend and I recently dined at this establishment. Let's face it, it's a standard chain, with standard food. Not that the food was particularly bad, but it wasn't particularly good either. Service was pretty blah. Our waiter didn't do anything crazy, it was more what he didn't do. For example, he certainly didn't pick up dirty dishes, and our dirty appetizer plates were on the table until the end of the meal, and he certainly didn't check up on his often, as water glasses were dry and ready to be filled most of the meal. If you expect good service or exciting food, this may not be your place. If you're happy with standard chain fare, with poor service, then this is it.
(2)Ngan T.
I love food from the cheesecake factory--don't get me wrong. I've eaten from enough cheesecake factories to know this menu top to bottom, front to back. So as you can expect, I've got a couple things Ialways order and a couple of preferences that come with it. Here's how my experience usually pans out at this location: Get seated, wait, give up and get up to find a waiter, put in an order for the miso salmon with white rice and extra sauces on the wide. After not seeing my waiter, hail one down for bread and butter. Salmon comes without extra sauces and occasionally brown rice instead of white. I'll wait ten minutes after I've licked my plate clean before waiter comes back. Anyway, you get the point. I love this place because it has everything but it's always terrible service. As for the other dishes--well with this menu, everyone can find something they like. I like the crab cakes. There's just enough crab meat to keep me from complaining for more. Calamari is usually done right. but the dipping sauce has too much....is it horseradish in that thing? I'm not a fan. Most of the pasta dishes not in a red sauce are VERY salty. Eater beware. I love their milkshakes from here teehee And you definitely can't leave without a slice of cheesecake. They're all delicious so do yourself a favor and order an extra one to bring home :]
(1)Kristine A.
Everybody knows how extremely large their menu is as it is a chain restaurant. There is usually a long wait that goes along w/ this joint. Let's get something straight though, when people are here for lunch don't take your time. We are not here to shoot the shit & be lazy. You obviously see us there eyeing you down to take our order, so hurry up for cripes sake. Have the decency to check on us & also don't make us wait for the check, I mean seriously? Get w/ the program.
(2)Kristin T.
Words cannot describe what hell this place is. Dante has not been able to describe it. We waited over an hour which was not ideal but expected. However the hosts buzzed us to leave our comfy spot at the bar to then line up in the entrance for 20 minutes to wait AGAIN. I imagine this is based on the McDonald's wait time. So that they can say people only wait a mere 60 min before sitting. The children at the hostess stand were not helpful or courteous. So thanks for the absolute worst experience I've ever had eating anywhere.
(1)Timmy D.
Sat in the bar area, kind of a busy Sunday between Christmas and New year. All I can say is Vinny knows his stuff . Great experience from start to end. Thanks Vinny we will be back
(5)Art B.
It was a disappointing experience. Everyone who ordered red meat described their meal as "okay" and "very salty." I had the wasabi crusted tuna, which I would recommend if you want a large portion of mediocre and surprisingly bland fish. Another ordered their "spiciest dish," some new chicken thing which was neither spicy nor particularly tasty. The best thing on the table was likely the kale salad. Not planning going back.
(2)Logan G.
The food was to say the very least, wonderful. Go here and make sure you try their Hershey's Chocolate Bar Cheesecake. It was spectacular.
(4)Brittany R.
Visited your location last night with my boyfriend, first time ever going to the cheesecake factory and I was beyond impressed. I'm very familiar with the restaurant scene I've been server for about 7 years now. Your location and staff blew my mind. The atmosphere was amazing and really unique. Our server Meagan o was really great and knowledgeable about your menu. Her hurband tim even helped with opening our champagne it was difficult lol but they made it fun. Lots of fun and we really had an awesome experience and the food was amazing. Leftover cheesecake was my breakfast today so to say the least it was amazing. Thanks so much for everything and your hard work as a company. Please let Meagan know how great she was thanks :)
(5)Jim B.
Incredible! Everything.
(5)Wes S.
I always find the atmosphere at cheesecake refreshing. I love the lighting and suttle theme of the restaurant. My favorite dish is the shrimp jambalaya. It's a must try!!!
(4)Anna A.
I just want to say is very difficult to make everyone happy, however, when we leave work and we come to this place, the attention to our family is fear. Besides, I'm writing this review because last time we went, Diana, our waitress, was the best ever, she was polite and really took care of us, she understands the concept of family. Our meals were fantastic! End of the story.
(5)Arielle S.
The staff here was so friendly that it totally made the experience for me. Friends and I came in here late at night to have a couple drinks before heading back to our respective hotels. I was amazed at how friendly the staff still was when their shifts were so close to over and they were probably getting anxious to get out of there! A couple friends also ordered cheesecakes. I was in awe with how large each slice was and they were so fancy looking.
(4)Michael C.
To me the Cheesecake Factory looks like Walt Disney threw up in this place. Too much tacky decor. The menu is a book, I just want a few simple things. The food is so so, it's an upscale Apple Bee's (ouch right!). They could not over decorate and lower the menu prices, I mean I like the place but don't like the touristy prices. Of course any type of chocolate cheese cake saved the day!
(3)Madame M.
WOW... the most oblivious, airhead hostess ever. Party didn't even get seated, while other parties of the same number who came in later were seated. We ended up walking out.
(1)Tina R.
Chilling at the bar with my girl Maureen having the best Spicy Margarita ever! My girl Abbot behind the bar is the BEST!! Offering great service, menu selections! She rocks!! Cheesecake Factory in Boston upping its game on food and service - luv it!
(5)Abby D.
For such a large restaurant with such a large menu, Cheesecake Factory manages to do consistently well. Everything I've had there has been great, even the warm and delicious complimentary bread basket. For the past 3 times I've gone, I've gotten the ahi carpaccio starter which is absolutely incredible. It's fresh and flavorful and I highly recommend it. For drinks, I ordered the passion fruit mojito and my friend ordered the pineapple mojito. Both were delicious. For an entree, I ordered the popular chicken Madeira, and I can see why it's so popular! It's delicious but portion sizes are huge so if you're saving room for cheesecake (which, come on, you kinda have to) you might want to box the other half of the portion! For dessert I had the lemon meringue cheesecake as recommend by our absolutely wonderful server Matt. It was fantastic-rich and creamy, light lemon flavor with a toasted meringue topping. I would come here everyday if not for my diet! Love it.
(5)Christine J.
cheesecake has gotten half the size and almost double the price. wth? not worth it anymore. cost $17 for 2 slices of cheesecake.
(2)Lauren L.
In any Cheesecake Factory I've been in, in any state, I have never ONCE had anything except exceptional food and service. I was a waitress as a teenager and young adult so I appreciate good service. I got out of work here today, the day before Thanksgiving, early, and it was pouring rain. I needed to eat lunch, and since my bus wasn't going to come for another hour (and it was so dreadful out, I really didn't want to walk far), I came in around 11:15 AM and asked for a quiet table. As I was dining alone, they let me sit far away from the few groups that were there. Dining alone is always awkward and their bar area wasn't open at this time, so I had a booth away from the other guests. I had a Diet Coke no ice, Garlic Noodles, and free bread. (Saying "free bread" makes me think of Jim Gaffigan). The Diet Coke was good, the free bread was good, and the Garlic Noodles were good. Everything was great, and my waiter was so nice. He didn't make me feel awkward for eating alone, which surprisingly, some waiters can do!
(5)Chong C.
Food is good. Probably their food worths 4-star. I have eaten here several times over past couple of years, and dishes have been at least OK. Orange Chicken was not really impressive. I'm a huge fan of Orange Chicken (ordering it at Cheesecake Factory already proves it!) and it was below average orange chicken among the ones I'd tasted, yet was also the most expensive one. However, white cream pasta (forgot exact name), BBQ burger were good. And Jamaican Shrimp and Chicken (with Curry sauce) was fantastic! I'd recommend this dish to anyone. However, their service and place maintenance is awful. Perhaps these non-food materials take 1-2 stars off of them. I see some Yelpers giving 1 stars due to their service, and I totally understand them. Floor is so slippery, I felt like somebody spilled oil on the floor or something. Hostesses always underestimate the waiting time. When they say it would be 10 minutes waiting, they call me like 25 minutes later. When they call 20 minutes, I get called after 30+ minutes. Some may have no problem with that business strategy, but I am always irritated by it. When they say 10 minutes, I expect to be seated at least within 15 minutes, not 25+. I wouldn't say much about waiters. I remember when I visited here with 3 of my college friends, the waiter was really annoying. He was slow, didn't come to take order for like 20 minutes, and didn't refill water. Though, in my recent visit, waitress was so kind, asked for order frequently (yeah we asked for extra minutes to decide what to get like 3 times), and even after placing an order, she came back to us and told us that our dishes are being prepared and would come out in several minutes. So I guess it just depends on who you get as your server. Overall, my experiences here has been okay. I know I will get good food when I go there, it's all about other factors (price, waiting time, service, maintenance, etc) that changes the dining experience for the night.
(3)Kathryn K.
Terrible waitstaff with poor attitude...not a welcoming location at all! I will never visit this location again.
(1)davy f.
The menu says draft Guinness, what you get is a bottle. If you don't know the difference, you deserve what you got. Caveat emptor! The food is reminiscent of airline cuisine in First Class when the airlines tried hard to serve a good meal. Amazingly good for something prepared 8 hours earlier, packaged, hauled and reheated, but not something you'd voluntarily elect to have over real food. The strawberry shortcake, though, is quite large and quite good.
(1)Jenny B.
I am usually a huge fan of The Cheesecake Factory, but this location really disappointed me. I had a southwest chicken sandwich and ate half of it until realizing that it was raw. I showed it to my waitress, who reacted really insensitively to the situation. The manager reacted appropriately, giving his card and not making me pay for the dinner, but I left very disappointed and a bit scarred. I would eat at many other places ahead of this place in downtown area.
(2)Dave B.
Alex the manager says "we can steal your things if we want" I enjoy the Cheesecake Factory but the manager here, ALEX, is shady. I accidentally left a birthday card at the table and while the table was being cleared off, the card was stolen. I confronted the staff and they went and got my card but stole the gift card that was inside the envelope. Alex, the manager here, says "oh well, tough luck pal. We aren't legally responsible for your things." So I'll leave it up to you whether you want to support a restaurant that condones stealing your belongings. I'll go to the Cheesecake Factory, but avoid this location.
(2)Katy M.
Aw man, who can go wrong with the Cheescake factory? They have just about everything from American to Italian to Asian to Mexican and more... so chances are you'll find something you like. It is VERY easy to succumb to weakness here and order the comfort food choices. The mac and cheese balls? DELICIOUS but over a thousand calories. The cheesecake, of course, is also delicious but equally as unhealthy. This is a good place for special occasions for obvious reasons.
(4)Andi K.
We split a couple of appetizers and I got a lunch-size pasta plate. We split a slice of red velvet cheesecake for dessert. The food was well prepared and plated, if pretty standardized. I was satisfied with portions and prices. The staff were very enthusiastic and friendly, but not necessarily the most helpful and attentive. I'd eat here again.
(3)Rachel C.
PSA: A food coma WILL occur after your meal. Who goes to the Cheesecake Factory and orders just exclusively Mexican dishes? Me. But I've gotta say--the chicken quesadilla is pretty bomb (my go to dish--probably ordered it 5 times). I can't exactly say the same for the massive burrito I ordered that I couldn't exactly finish, nor could I say the same for the avocado rolls I ordered. What was I thinking? I don't really know. I guess my strive for novelty and new tastes worked against my liking. The two previously mentioned above were extremely sub-par meals. The factory nachos, however, were to die for--although they were a bit too spicy for my liking, nevertheless, it was a flavorful explosion. The Godiva cheesecake, I must say, is absolutely fantastic. It may or may have not been more fantastic if I hadn't engulfed a massive burrito prior to the engagement. Oh, and the Godiva sundae was alright...there was barely any ice cream on it though...Extremely chocolate-ty though. I think this should be a lesson for y'all, save room for dessert if you can.
(3)J R.
Cheesecake factory almost always serves consistent buttery and delicious food! On the other random note: On the day that I visited, the young hostess probably for sh*ts and giggles, started placing all the minorities in one section and all the white people in one section. Immaturity? Definitely ruined the ambiance.
(2)Dani S.
Where do I start? The food here is great. But the servings are HUGE. Even the allegedly "Skinny" menu servings are large. All the food - cheesecake and otherwise - is quite good. It's the decor that throws me a little. It's perfect in a way. Warm lighting, soft calm colored walls reminiscent of a cozy little Italian restaurant, and clean. Super clean. So why 3 stars? It's too perfect. Although it tries to be warm and cozy, it fails to achieve such a feeling. The mix of the super-cleanliness and the high ceilings (All of which are nice), it still gives off a feeling of trying too hard. And it's this feeling that takes away from what otherwise could be a very pleasant atmosphere. If the feeling and looks of a place don't affect you much, and all you really care about is food, then I'd recommend it. If you're looking for a place to stay for an extended period of time and eat and talk with friends/famliy, then I suggest doing some more research.
(3)Kristen D.
Yes, CCF is a chain, but I really do love it. So many great menu items, it's always hard to choose. They have a newer "skinnylicious" menu, w everything less than 590 calories. I'd rather splurge on drinks and dessert, so on my last visit, I ordered a salad off the skinny menu. It was delicious, more of the size of their "appetizer" salads, which are still quite large. The strawberry martini here is amazing. Fresh strawberries muddled and mixed w vodka-tasty and strong! The pear martini is a little too sweet for me. My favorite cheesecakes are: Adam's PB Cup, Stephanie's Red Velvet and Chocolate Tuxedo Cream. I don't eat here often, I'd be 300 lbs, if I did, so it's always a welcome treat to go here and indulge a little!
(4)Barrett F.
As the food at Cheesecake is pretty much always the same, which isn't a bad thing, this review is more focused on the service. We have been to this location many times and always had decent service. I understand their location makes it for a much busier location, however, I find their service poorer than other Cheesecake locations we've been to. Even on a quiet weekday afternoon I find that the service is slow. They make up for it with friendliness, but that only goes so far. With all the fantastic restaurants in the vicinity, only go here if you are craving the huge portions and food you're used to, or if you've never been to Cheesecake Factory. Otherwise, try one of the dozens of non chain restaurants on Boylston Street.
(3)Michelle C.
There is always such a long wait here at the Copley Cheesecake Factory. The food was okay and the menu was overwhelming. The cheesecake...well...let's just say I am glad I don't live in walking distance. :)
(3)Richard D.
Yes, this place measure up in several ways. Food is good and decor is one of those attempts at Moorish/Mediterranean style and it works.
(3)Abbie M.
Everyone likes cheesecake. I mean, it's almost as American as apple pie. However, I do not understand the huge hype around Cheesecake Factory. I've been to the ones in Providence, Braintree, and Boston, and they are consistently mediocre and overpriced. The cheesecake is yummy, for sure. Everything else is just meh. Their menu is like a book but it's not a good thing, it takes me 20 minutes just to read, and when I'm done I don't even want to order anything. Nothing jumps out. It's almost too much. Not only that, but everything is an enormous portion with thousands of calories - they consistently top lists of least-healthy foods. The one thing I love here is the brown bread they serve to start the meal. I've had the carbonara (sans peas) and it's fine. Orange chicken is fine. The Caesar salad tastes rancid - so bad that I sent it back (at two different places!). Try somewhere local instead.
(2)James T.
Its Cheesecake Factory, a 3 star venture. Giant menu, decently cooked food served in ridiculous proportions in an other-worldly looking venue. This is a restaurant for women, guys go there to please them but there is still enough good stuff on the menu to make it tolerable. Just get the meatloaf and pig out on it, its a solid meatloaf. All the deserts are good, let your girl order from a vast collection of cheesecakes, thats the main reason she loves this place. Get a nice ice cream sundae or some chocolate cake instead. Desert is the main reason to go here so don't skip it. Its a reasonable place for a super trendy tourist friendly joint.
(3)Laura B.
If it wasn't for the semi-decent quality of the food this review would be a single star. Went Sunday during a break from seeing the tattoo convention and got the flakiest, most befuddled service I've ever experienced outside of a Waffle House. Our young, brunette waitress took forever to take our order and then kept promising us bread and not bringing it. When the table that arrived next to us the sat down half an hour after we arrived they got bread and service immediately (from a different, older staff member) while we were still waiting for our entrees to come out. Asked for a salad with balsamic vinaigrette dressing and she brought me bottles of oil and vinegar. Bread finally came out after entrees and we were told "guess this can be your dessert, ha ha." Rude, awful service in a restaurant mainly being staffed by college kids makes me wish I had talked to a manager before I left. I will *never* be eating here when I'm at the Prudential Center again, and with service as awful as theirs I don't recommend you eat here either.
(2)Julia L.
Normally, I don't write reviews about chains because they're all the same and I assume no one really benefits from it...but this cheesecake factory really deserves props for how they handled our crowd on Wednesday night. A group of 24 of us came to the restaurant (reservation at 6PM, but of course, only 19 of us were there by 6:10PM). Even though on the phone, they had said we couldn't be seated until the entire party was seated, they graciously seated us in the back with two gigantic tables where we could be loud and rowdy like how birthday guests are supposed to be without being completely isolated from the restaurant. I won't comment too much on food since it's pretty standard - many of us ordered from the skinnylicious menu for the first time, which was a little small portioned, but to be expected. Regular menu items were MASSIVE (definitely two meals worthy if you want to save money/ prevent obesity). When it came to checks, they separated everyone's bills in an orderly and prompt way, which included 20% gratuity so no one had to embarrass themselves by pulling out the cell phone calculator. I usually dread large birthday dinners because when money's all pooled together on one check, there's ALWAYS $10 missing somehow. Cheesecake factory made it easy for people to be accountable and service for such a large group was impeccable. Oh, and they sang the birthday song with us - extra props :D
(4)Jean S.
Stupid restaurant, put us in line for 45 mins and Just skipped us for no reason. And kept us waiting for another 40 minutes! Have to yell at them to get served! Never go gain!
(1)Alice B.
The waiter was nice and polite, we got our food pretty quick & the food was good. We got the spinach and artichoke dip as an appetizer, the factory burger & a normal burger (forgot the name) as entrées. The restaurant is very clean and beautiful, especially the architecture and the painting details. I would definitely go again to eat.
(4)Israel H.
I was here last summer and the place is the most crowded cheesecake factory I have ever been to... Unfortunately, this means that the service is very slow and bartenders have no time for those actually sitting in front of them... OK not "no time" but very little. Food was consistent to cheesecake factory standards.
(3)Charlena K.
4 STAR DINING IN: My boyfriend and I visited this location while on vacation once and now that we're official Bostonians, we frequent this spot. We are literal junkies for the red velvet cheesecake! The food is decent, my favorite dish is the Chicken Di Pana and my boyfriend's was Mexico City. They cancelled it; life went on, he ordered something else, but it's such a pain when companies get rid of classics and things that their consumers like! The (non-alcoholic) tropical smoothie is also amaze- perfectly blended and super fresh and fruity! Honestly, if it weren't for the fruit smoothie and cheesecake (mostly the cheesecake), I wouldn't necessarily care to eat here because the food options are limited (they're all basic variations of the same main dish). The customer service is good, nothing to rant or rave about. Friday and Saturday nights have unnecessarily extended wait times. PROS: Great location, great dessert, nice ambiance, CONS: long wait times, decent/somewhat bland meals that are slightly overpriced --- 5 STAR CATERING: My sisters and I used their catering service for my mom's bridal shower/bachelorette party in August. Food was prepared on time and nicely packaged/handled. It was absolutely delicious and reasonably priced considering it was catered Cheesecake Factory. Someone from the dessert counter helped us bring the food out to the car and the catering customer service was really awesome in general. Again, the food was immaculate and only needed minimal heating by the time it arrived to our place!
(4)Julia M.
As far as chain restaurants go, The Cheesecake Factory is decent. Their 10-page plus menu is a tad overwhelming though & makes choosing an entree rather difficult. Once you decide on what to order & receive the food, you'll likely find that the food is okay -- not terrible but also not great. I recommend avoiding the pasta dishes, as they tend to be a letdown. The tomato basil pasta, for instance, is usually too salty. If you are looking for really good pasta dishes, head on over to the North End. The two redeeming qualities of The Cheesecake Factory are its cheesecakes & location. Its cheesecakes (at least the ones I've tried) are good, & the restaurant is conveniently located inside the Pru, just steps from the entrance to the Prudential stop on the green line. Its convenient location, however, can also be a bit of a drawback -- the place gets very crowded Friday & Saturday nights.
(3)Josh R.
Food was alright although the wait was terribly long as we went by on a weekend. I had the nachos, which was a huge portion fit for two. Although it was an appetizer, it really should have been listed under entrees! The chicken salad was also a massive portion. We were so full that we did not order mains after that. The food was okay, but it's become the kind of chain restaurant that I wouldn't go for a special occasion like a birthday celebration. The wait was long although service was decent. Dessert is the big hit here of course, like the Godiva Cheesecake and Reese's Peanut Butter Cheesecake. Excellent desserts, whole meals on their own. Actually, to skip the lines and have the best food available (cheesecake), I think the next time I'll go have dinner elsewhere with a shorter waiting line and either come here for dessert after the dinner crowd is gone; or even take home the cheesecakes for some delectable, delicious end of meal savoring!
(3)Vanessa M.
They failed they failed they failed. I cannot tell you how disappointed I am in this place. Twice I tried to eat here during Anime Boston and twice they tried to kill me!! IF YOU HAVE A FOOD ALLERGY JUST STAY AWAY THEY ARE UTTERLY INCOMPETENT!!!!!! First fail happened when the moron waitress gave me a Dr. Pepper instead of a root beer. I immediately went into anaphalaxis and had to use my epi pen. Obviously we left. The Providence location is awesome, so I had high hopes for this place, so in thinking it was just the waitress who failed, we decided to give them another chance. I ordered a pasta dish loaded with garlic and substituted the shrimp for chicken. While I'm not allergic to shrimp, I'm pretty much allergic to every other kind of seafood, and since shrimp is commonly contaminated by other seafood, I thought chicken would be safe. I informed my waitress that I had a major seafood allergy and told her I wanted chicken instead. Well, what ended up on my plate? I found 2 stray pieces of shrimp in my dish. I refused to touch it and we left. Never again Boston Cheesecake Factory, never again.
(1)Lynn J.
famous for more than cheesecake, this popular chain restaurant is a family favorite in any major cities. Food: their extremely large menu can be overwhelming at first. I recommend going with friends and sharing their large plates. FAVE DISH: Lettuce Wraps appetizer...make your own wraps. The deal: the Cheesecake Factory had many dishes make the top 10 list for most fat and calories...oops!
(3)Will F.
Standard Cheesecake Factory. I typically order the grilled coulotte steak and did so this time. It was slightly overcooked, but the meal was generally good. The service was not great, however. We waited for nearly two hours and eventually were shown to our seats, only to see a table with lettuce and ketchup still on it. They called the busboy over and he quickly bussed the table... by sweeping the trash onto the floor.
(3)Ismail O.
We tried 5 different cheesecake and all was great. My favorite is Godiva.
(4)Thomas N.
lunch recently, we ate at the bar....everything was very good...drinks were good and less than what seems to be boston's going rate, the fried squash avocado small plate as an app was very good, salmon was excellent, even i liked it, and the burger was very good.....place is very busy and that must say a lot as it is pretty big and nicely decorated....
(4)Hana K.
After coming here several times and trying their food (pasta, appetizer, salad), I've never been impressed. Perhaps I've just ordered the wrong thing on the menu because many of my friends come here for the food... But I'm so glad I ordered dessert because I would go back for the cheese cake and nothing else. Don't bother trying the fancy Oreo or Red Velvet or Caramel or any of those cheese cakes. Just go with the plain Original Cheese Cake -- you will not regret it. It's simple, sweet, creamy and crusty perfection.
(2)Matthew H.
Let's be honest, this is a chain restaurant. I'm not expecting it to be the greatest meal on Earth, and they don't even come close. They do turn out consistent food, and it's not always consistently good. The staff generally isn't going to bend over backwards or rush for you. Way back when, I used to work in one of these for a couple of months. The menu is somehow more daunting as a diner than it is as a cook, and that's saying something. I mean... look at this thing, who designed this menu? It's like someone actually sat there and asked "well, what about the people who don't like that" to every culinary concept that came up and finally the pastry chef just said "FUCK IT. Let them have Italian, Chinese, French, American, AND Mexican food, I'm making fucking Cheesecake, bitches!" I mean, I don't know if that's exactly how it went down, but the only other thing I can think of is that someone ate a bunch of recipes and then barfed them all back onto a menu. Anyway, the cheesecake they make is generally good for what it is, and the rest of the menu is a cluttered mishmash of various ethnic cuisines and standard American fare. Do NOT take an indecisive eater here or you will be waiting for fucking ever for them to make up their minds, and who can blame them... the menu is like 300 pages.
(3)Nick T.
Well we slept in till 10 so there weren't too many places open around us. Well there might have been but its the first time I was in Boston so I'm glad it was here. The food is decent and it came out quick, I had the mushroom burger which was decent at best. The salads have a enormous portion for the price. All in all chain restaurants all uphold to a certain standard they won't disappoint you but neither will they amaze you
(3)Jonathan N.
Worst service ever!!!! I will give them no star if there is one. I took my nephew here for lunch. We got a table within minute but no waiter come and get our order. We waited for 45 minutes with a bunch of waiters walked pass our table. They just looked at us and walked away without asking us if we need anything? We then got up and walked out the door. Along the way out I talked to the girl at the front door who handle the seating and told her what happen. She just rolled her eyes and did not say anything. Worst place ever and so unprofessional!!! I will not go here ever again!!
(1)Tanya Y.
BANG BANG! ....chicken and shrimp! So good! The Cheesecake Factory is somewhat over rated to me. Although their food quality is good, their menu endless, and location superb, the price stops me dead in my tracks from coming back here [I only come back on special occasions]. All of the wait staff that I have encountered have been friendly and seem very knowledgable about their menu, which is a plus. Bread and butter is always given at the biginning of the meal, which is delicious. I always order the Bang Bang Chicken and Shrimp, which consists of white jasmine rice with shrimp and chicken coconut curry -- it is amazing! The portion is decent -- I ALWAYS doggy bag about half to leave room for Cheesecake. If I could give 5 stars to solely the Cheesecake component of the restaurant, I would. They have a variety of different flavor combinations all ranging from about $6-7. Sooo good! Theyre extremely rich, however, and one slice is good enough to share amongst 2-3 people. For approximately $20 per visit, I do get full, but am 110% positive that I can find good food much similar to this elsewhere for a cheaper price. Overall do I recommend this place? If you're feeling classy and want to indulge after a long day of shopping on Newbury Street, I'm sure coming here will be suitable; Pinky's Up to you.
(3)Carl B.
Sat and waited for 10 minutes for a someone to approach the table. No one ever came and so I left. Told the hostess. Could have cared less. Avoid this restaurant at all costs.
(1)J D.
I had the best service ever! Jessica was amazing. I've been to this location a bunch of times and never had such a good experience.
(5)Nandanie S.
Brunch here is also very good! Portions are super huge, and adequately priced!!
(5)Wise W.
really really good, a big fan of this place.
(5)Selena T.
This is one of my favorite chain restaurants. Just don't go here if you're on a diet, although they do have a skinnylicious menu. The service really makes this place great. I've been here multiple times and each time, my waiter/waitress introduces his/herself, regularly checks up on us and asks us if everything is alright, and brings out our food quickly. Some of the staff here take their time to actually talk to their customers and hold small conversations with them. Overall, I really love their staff. Another nice thing about this restaurant is the design of the place. I love looking around because the lighting is slightly dim and it has a nice feel to it. Whenever I come here, I always get the strawberry lemonade. They rim the cup with sugar and my friends can't help but sneak a sip of my drink. It's delicious. Their food will be the reason I die young. I love their spicy chicken chipotle pasta. Again, not the kind of food you would eat if you're trying to be healthy, but it's great for satisfying your guilty conscience. Their portions are huge and often times I have to get my food to go because there's so much of it! The mini crab cakes, fried calamari, and avocado eggrolls here are all tasty as well. If you get the factory famous meatloaf here, you wont regret it. I've loved everything I've tried from this place and can't wait to try out more things on their menu!
(5)Todd W.
There are some places that I just don't go on my own choosing. However, when I'm with someone fun and they choose one of those locations, I often go along with the plan just because it makes them happy. The Cheesecake Factory may be one of the best examples of this. Let's face it...WOMEN LOVE THIS PLACE. I don't know why, but they do. So when I came into Boston for an evening and my female friend was "really hungry," she chose to go here because it was also a short walk from her place. This may be the largest Cheesecake Factory I have ever visited and there are certainly enough employees running around to cover all the tables. My friend knew exactly what she wanted from past experiences and our drinks and food came out accurately and at a very good pace. She was very happy when we left...so that alone means it was a good experience and it was also a good place for us to catch up as the noise level overall was very average to low in the restaurant. For the record, those Fried Chicken Sliders sure taste a lot like Chick-Fil-A to me...and I'm not complaining at all.
(3)Anne W.
I don't actually like the Cheesecake Factory.. the food I mean. The entrees used to be larger but the problem really is.. the food always makes me sick. I am also not too big of a fan of cheesecake as I learned it will make you fatter than anything. But.. this is a review about the Cheesecake Factory!!! Last night I headed to this particular Cheesecake Factory to grab a slice and head out the doors and to the fountains across the street. That was lovely and beautiful... the pool reminds me of the one in DC. Great place to eat cheesecake (if you like it or have the metabolism for it), enjoy the last of Boston's summer weather, and chat. Great post-date place.. if things are going well. Wink wink. It did take about 5 minutes to get the cheesecake which was weird.. but that's because we are less important than the servers (who are bringing cheesecake to patrons in the dining room). So location alone is what makes this Cheesecake Factory.. A-OK.
(3)Apolinaras S.
Look, it is Cheesecake Factory. Not somewhere I would go to, but my mother-in-law likes it, so I guess I needed to go to keep the peace. Staff is nice, but lines are always long, food comes bit slow, and even "lite" selections are not that low-cal.
(3)Julie B.
Standard cheesecake factory attached to a mall. The servers are nice (and cute!) and the food is generally pretty decent. They are pretty generous with the bread here so try not to fill up before you even place your order. It happens to the best of us. My grilled cheese this afternoon was bomb but I thought my friends were gonna have to roll me down Huntington Avenue after eating it all. Beware of gigantic portions. Also, do not come here on a weekend night. Just don't. Nothing is worth waiting 3 hours for! Not even Reeses peanut butter chocolate cake cheesecake. Well maybe...
(3)Jenna K.
I hate this location. I literally eat at Cheesecake Factory once a month and this is probably the worst location I've been to. The staff is rude and the food almost always comes out cold. I once got something to go that I have had probably about 100 times before and it was made with incorrect ingredients. I confronted the counter staff and the woman told me I was full of it and if I didn't want it I should leave it. I have never been treated this way and I will not be returning.
(1)