You can expect friendly people who remember your name, not to mention a good location with a lot of shopping nearby. Other than that, are starbucks really unique?
(4)
David H.
Slowest Starbucks ever! Not even close. Time between one latte being delivered to our car and the next was over 4 minutes. WTF.
(1)
Cindy J.
Coffee is fine, but the wait for the drinks is ridiculous. Years ago when I used to come through Monroe to visit family this Starbucks was not like this. Has it just gotten extremely popular or are the employees in need of some fire under their tushies? I vote the latter.
(2)
Carla V.
OMG, this is the slowest Starbucks ever. It's as though it's staff by snails. The drive thru backs up to the street because the service is extremely s-l-o-w. The inside is no better. It's the only Starbucks in the area and probably the only drive thru coffee shop around. Build at least twenty minutes into your quest for the perfect cup of java, because you're not getting out there any sooner. I will say that the attitude of the attendant working (I think her name is Marie or Maria), makes the entire ordeal better. She is pleasant and polite. If only they could all work faster...this Starbucks is the antithesis of "fast" food.
(2)
Nikk S.
Great customer service every visit !!
(5)
Cedric H.
This location has greatly improved over the last two years. Service and cleanliness are comparable to that at most West Coast Starbucks spots, and the staff has become incredibly friendly. This location has earned a rating upgrade from my first visit rating a few years ago.
(4)
Lyndsay K.
When I read the reviews with the low ratings I figured everyone was just exaggerating and likely grouchy when writing them. I thought for sure (before visiting) that I'd be writing a much nicer review contradicting them because certainly it couldn't be THAT bad. It was worse. The woman working the register was slower than I've ever seen in a Starbucks. She seemed like she was 1/2 asleep, which I can relate to, but you work at the caffeine hub of the world! Drink some coffee! Mind you, it was 9:15 am, not 5:05am. The woman working the pastry case and warming oven literally walked around quietly mumbling "blueberry muffin for Lauren" like she thought Lauren must have supersonic hearing. It was so ridiculous I couldn't help but laugh out loud. She walked back and forth behind the counter at least 9 times before someone else back there finally yelled out the order. The woman working the bar didn't even call my drink when it was ready, or even motion to it for me. I was standing right there and she just set it down over on the side and walked away. When I saw it sitting there I asked if it was the iced coffee with sugar free hazelnut she just nodded without speaking. Umm ok. The half & half was empty, so I had to go back to ask Super Friendly Barista behind the bar to fill it for me. You would have thought I'd asked her to go out back and milk me a cow. Glad I don't live in Monroe or I would certainly have to switch to Via. This Starbucks sucks.
(1)
Bea H.
This location gets one star only because the coffee is made well. All customer service has been lost at some point in the past few months. Twice in the last two weeks the same Barista has been extremely rude to myself and others in the store. Also, instead of excepting that she made a drink wrong, had the audacity to blame another employee for her mistake, when it was clearly her fault. Please try to remedy the people skills.
(1)
Anthony L.
Ok, I've been working on a project for school since 9am and apparently Old McDonald won the championship because out of the blue it starts raining milk. (WTH) It lands on my macbook, the project Im working on and me. Im sitting here trying not to flash but 15 min have passed and no one from management came to check so see if I was ok. WTF! They are trying patients! I have to commend the morning staff for the great customer service but this has been a black cloud on the whole experience. I'm understanding to then fact that this is a fast pace environment and that accidents can accrue but at least check on your customers. Finally after 25 min. and the milk dries I summoned a manager and told him what transpired. He apologies and said that no one notified him and then asked "Sir, what do you want me to do about it?" At this point I have a free shot at this guy and I have a million and one smart @$$ come backs are going through my head. But I'm going to let him slide... It's milk on a MacBook! They don't mix! Let me stand on your counter and R.Kelly your POS system since you don't know what liquids does to electronics. Ok, if you have a potential situation that can turn volatile with a customer Im sure that you never ever ever never ask them "What do you want me to do about it?" You carefully pick your words and try to ease the situation. Im livid and I still have my project to complete by the end of day and my professor is not going to believe that some one at Starbucks made it rain milk on it. I'm probably better off with "The dog ate it or Aliens stole it." but I have the low-fat cow pee pee to prove it. {POS is short for Point Of Sales} FYI
Fresh M.
Absolutely the worst Starbucks on Planet Earth.
(1)Graham P.
You can expect friendly people who remember your name, not to mention a good location with a lot of shopping nearby. Other than that, are starbucks really unique?
(4)David H.
Slowest Starbucks ever! Not even close. Time between one latte being delivered to our car and the next was over 4 minutes. WTF.
(1)Cindy J.
Coffee is fine, but the wait for the drinks is ridiculous. Years ago when I used to come through Monroe to visit family this Starbucks was not like this. Has it just gotten extremely popular or are the employees in need of some fire under their tushies? I vote the latter.
(2)Carla V.
OMG, this is the slowest Starbucks ever. It's as though it's staff by snails. The drive thru backs up to the street because the service is extremely s-l-o-w. The inside is no better. It's the only Starbucks in the area and probably the only drive thru coffee shop around. Build at least twenty minutes into your quest for the perfect cup of java, because you're not getting out there any sooner. I will say that the attitude of the attendant working (I think her name is Marie or Maria), makes the entire ordeal better. She is pleasant and polite. If only they could all work faster...this Starbucks is the antithesis of "fast" food.
(2)Nikk S.
Great customer service every visit !!
(5)Cedric H.
This location has greatly improved over the last two years. Service and cleanliness are comparable to that at most West Coast Starbucks spots, and the staff has become incredibly friendly. This location has earned a rating upgrade from my first visit rating a few years ago.
(4)Lyndsay K.
When I read the reviews with the low ratings I figured everyone was just exaggerating and likely grouchy when writing them. I thought for sure (before visiting) that I'd be writing a much nicer review contradicting them because certainly it couldn't be THAT bad. It was worse. The woman working the register was slower than I've ever seen in a Starbucks. She seemed like she was 1/2 asleep, which I can relate to, but you work at the caffeine hub of the world! Drink some coffee! Mind you, it was 9:15 am, not 5:05am. The woman working the pastry case and warming oven literally walked around quietly mumbling "blueberry muffin for Lauren" like she thought Lauren must have supersonic hearing. It was so ridiculous I couldn't help but laugh out loud. She walked back and forth behind the counter at least 9 times before someone else back there finally yelled out the order. The woman working the bar didn't even call my drink when it was ready, or even motion to it for me. I was standing right there and she just set it down over on the side and walked away. When I saw it sitting there I asked if it was the iced coffee with sugar free hazelnut she just nodded without speaking. Umm ok. The half & half was empty, so I had to go back to ask Super Friendly Barista behind the bar to fill it for me. You would have thought I'd asked her to go out back and milk me a cow. Glad I don't live in Monroe or I would certainly have to switch to Via. This Starbucks sucks.
(1)Bea H.
This location gets one star only because the coffee is made well. All customer service has been lost at some point in the past few months. Twice in the last two weeks the same Barista has been extremely rude to myself and others in the store. Also, instead of excepting that she made a drink wrong, had the audacity to blame another employee for her mistake, when it was clearly her fault. Please try to remedy the people skills.
(1)Anthony L.
Ok, I've been working on a project for school since 9am and apparently Old McDonald won the championship because out of the blue it starts raining milk. (WTH) It lands on my macbook, the project Im working on and me. Im sitting here trying not to flash but 15 min have passed and no one from management came to check so see if I was ok. WTF! They are trying patients! I have to commend the morning staff for the great customer service but this has been a black cloud on the whole experience. I'm understanding to then fact that this is a fast pace environment and that accidents can accrue but at least check on your customers. Finally after 25 min. and the milk dries I summoned a manager and told him what transpired. He apologies and said that no one notified him and then asked "Sir, what do you want me to do about it?" At this point I have a free shot at this guy and I have a million and one smart @$$ come backs are going through my head. But I'm going to let him slide... It's milk on a MacBook! They don't mix! Let me stand on your counter and R.Kelly your POS system since you don't know what liquids does to electronics. Ok, if you have a potential situation that can turn volatile with a customer Im sure that you never ever ever never ask them "What do you want me to do about it?" You carefully pick your words and try to ease the situation. Im livid and I still have my project to complete by the end of day and my professor is not going to believe that some one at Starbucks made it rain milk on it. I'm probably better off with "The dog ate it or Aliens stole it." but I have the low-fat cow pee pee to prove it. {POS is short for Point Of Sales} FYI
(1)