Why did my Husband bring me here for Valentine's day and they said it would be an hour wait. No provlem... Until almost 2 hours later when he went to go check on our place in line, he was told that they'd skipped us 30 FREAKING MINUTES AGO! I am extra heated right now. There are litera lly 8 EMPTY tables in our vacinity and there are ppl standing outside... waiting... I am never coming here on a holiday again! Ever! The only thing that made this a little better was the waiter who really seemed to not want me to go home mad on Valentine's day at the risk of his own safety... jp [That plate he sat and held for me because I wasn't paying attention was HOT as HELL and he held it until I looked up. I know it burned the hell out of his hands. Poor thing]
(2)
Breanna D.
Called in a to go order there and she heard me wrong on the phone and completely got my order wrong. I got all the way home just to find out my order is wrong. I should have checked it but it didn't. The woman never says sorry or anything. I drive all the way back to the store just to deal with a young girls bad attitude. Very frustrating I will not be returning here to eat. Worst service ever.
(1)
Rebecca C.
Red Lobster - I love to hate you and hate to love you so. This Red Lobster wasn't so bad and I really, really love seafood so I can't resist when I get a good giftcard for this place. Our server here was exceptional, our food was better than I ever remember, and we left pleasantly stuffed with nothing to complain about. Say yes to the Lobster Pizza. Say yes to the Shrimp Bruschetta. Yum to the crab stuffed flounder, and Heck Yes to the coconut shrimp. Mashed potatoes are always delish and the cheddar bay biscuits are always my favorite. Thanks for never disappointing (atleast not too much) and I was glad that this location wasn't too shabby either.
(3)
Teresa R.
Charles and Brandon made this an excellent lunch experience! The restaurant was very busy but we were seated promptly. The food was without complaint. This Red Lobster location is obviously making an effort!
(4)
David M.
First, the Red Lobster that I normally eat at has really good food and service. But my friends and I had an opportunity to eat at the one in Monroe. There were 4 of us and they took us to a booth for 4 people that didn't give us enough elbow room. We asked for a larger table and were taken to a table that looked to be about 4 feet wide. We told the staff that this was still too small and asked for one of the larger tables (and there were several of them). We were told that these tables were in a different section and she could not seat us there. Needless to say, these tables were full within 10 minutes and one of them was seating four people. I ordered 2 dozen raw oysters. Each dozen oysters is on a platter that is about 18 inches in diameter which took up a good portion of the table and I had 2 of them. I noticed that each of my friends had to move toward the end of the table which did not leave much room for the guy on the other end. I complained again about the size of the table and got the same results. It seems that this Red Lobster has forgotten the Cardinal rule of all restaurants, "The customer is always right" especially on requests that are so simple to grant. The only other complaint I had is they had no sweet tea. My oysters were really good, My friend did send some of the shrimp back. He said it tasted gritty, like it had sand in it. The service, besides what is stated above, was really good. The waitress was friendly and even though she was new, I thought she did an excellent job. I would be hesitant to return since, in my opinion, management does not have the customers best interest at heart.
(2)
Greg D.
This place did a good job. We went for lunch. I think they replaced some management and brought some of the food standards back. The service was good, food hot and timing acceptable. Based on our visit, we will go back.
(3)
Jason J.
This was TERRIBLE and I'm never going back on my dime. This restaurant to generic and commercial for my liking. The location is good being that it's in the same parking lot as the Pecanland Mall. The waitress was not that good being that she didn't give any updates on why it took this meal about 45-50 mins. to come out. Then she said, they don't have any tilapia and I only can get flounder fish. My fish wasn't flounder, it was tilapia I believe they got from Sams 4 mins away. I don't want to go all in on them anymore than I've already done. Needless to say...never again for me.
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes
Carolyn C.
Why did my Husband bring me here for Valentine's day and they said it would be an hour wait. No provlem... Until almost 2 hours later when he went to go check on our place in line, he was told that they'd skipped us 30 FREAKING MINUTES AGO! I am extra heated right now. There are litera lly 8 EMPTY tables in our vacinity and there are ppl standing outside... waiting... I am never coming here on a holiday again! Ever! The only thing that made this a little better was the waiter who really seemed to not want me to go home mad on Valentine's day at the risk of his own safety... jp [That plate he sat and held for me because I wasn't paying attention was HOT as HELL and he held it until I looked up. I know it burned the hell out of his hands. Poor thing]
(2)Breanna D.
Called in a to go order there and she heard me wrong on the phone and completely got my order wrong. I got all the way home just to find out my order is wrong. I should have checked it but it didn't. The woman never says sorry or anything. I drive all the way back to the store just to deal with a young girls bad attitude. Very frustrating I will not be returning here to eat. Worst service ever.
(1)Rebecca C.
Red Lobster - I love to hate you and hate to love you so. This Red Lobster wasn't so bad and I really, really love seafood so I can't resist when I get a good giftcard for this place. Our server here was exceptional, our food was better than I ever remember, and we left pleasantly stuffed with nothing to complain about. Say yes to the Lobster Pizza. Say yes to the Shrimp Bruschetta. Yum to the crab stuffed flounder, and Heck Yes to the coconut shrimp. Mashed potatoes are always delish and the cheddar bay biscuits are always my favorite. Thanks for never disappointing (atleast not too much) and I was glad that this location wasn't too shabby either.
(3)Teresa R.
Charles and Brandon made this an excellent lunch experience! The restaurant was very busy but we were seated promptly. The food was without complaint. This Red Lobster location is obviously making an effort!
(4)David M.
First, the Red Lobster that I normally eat at has really good food and service. But my friends and I had an opportunity to eat at the one in Monroe. There were 4 of us and they took us to a booth for 4 people that didn't give us enough elbow room. We asked for a larger table and were taken to a table that looked to be about 4 feet wide. We told the staff that this was still too small and asked for one of the larger tables (and there were several of them). We were told that these tables were in a different section and she could not seat us there. Needless to say, these tables were full within 10 minutes and one of them was seating four people. I ordered 2 dozen raw oysters. Each dozen oysters is on a platter that is about 18 inches in diameter which took up a good portion of the table and I had 2 of them. I noticed that each of my friends had to move toward the end of the table which did not leave much room for the guy on the other end. I complained again about the size of the table and got the same results. It seems that this Red Lobster has forgotten the Cardinal rule of all restaurants, "The customer is always right" especially on requests that are so simple to grant. The only other complaint I had is they had no sweet tea. My oysters were really good, My friend did send some of the shrimp back. He said it tasted gritty, like it had sand in it. The service, besides what is stated above, was really good. The waitress was friendly and even though she was new, I thought she did an excellent job. I would be hesitant to return since, in my opinion, management does not have the customers best interest at heart.
(2)Greg D.
This place did a good job. We went for lunch. I think they replaced some management and brought some of the food standards back. The service was good, food hot and timing acceptable. Based on our visit, we will go back.
(3)Jason J.
This was TERRIBLE and I'm never going back on my dime. This restaurant to generic and commercial for my liking. The location is good being that it's in the same parking lot as the Pecanland Mall. The waitress was not that good being that she didn't give any updates on why it took this meal about 45-50 mins. to come out. Then she said, they don't have any tilapia and I only can get flounder fish. My fish wasn't flounder, it was tilapia I believe they got from Sams 4 mins away. I don't want to go all in on them anymore than I've already done. Needless to say...never again for me.
(1)