day 38 steak and shake huh? well it's like an old school burger stop. kinda like them used to have in the fitties ain't it. they specialize im steak sammiches. not steaks, but steak sammiches. and shakes, dun forget shakes. its good. ah ordered mine wiff no cheeze. ah saw hurr write down, no cheeze. she dun brung me a burger wiff cheeze. ah says to hurr, right thurr is a burger with sum cheeze. she took it back and brought me a burger with no cheeze. its a pretty small burger but comes wiff two sides. she claims that i didn't say, no cheeze. now she gave me hurr two cents, when ah didern't ask fer a penny! i went wiff hillbilly jim. ah saw my furst other yeller feller in lo'ville and invite him to sit wiff us. right hurr's a pic of us giving the old kentucky bourbon salute. static.px.yelp.com/bphot… i dunno who da other feller is in that darn pic but he wanted to be in da picture wiff us. he a bit slack jawed so ah couldern't understand him but luckily the yeller feller tramsmated fer me. they were nice enough fellers. cletus and john otis were thurr names. this place, its okay but it ain't no pigly wigly, ah'll tell you hwat. im going back to what i been eating with the hillbillies. farm3.static.flickr.com/… cereal. lots and lots of cereal.
(3)
Larry I.
We get there at 01:15, order at 01:25 we noticed our food in window getting cold. No one let us know why it was taking so long. I went to restroom there was a TURD in the urinal. At 01:50 we left and won't be back!
(1)
Amy C.
I like going to Steak-N-Shake for nostalgic reasons. We don't go. Whole lot because the service is never good. We went last Saturday and we served by Croya and she was awesome!! She was fast, polite and very friendly! We will definitely be going back because of her.
(3)
Rachel R.
I'm from Southern California. We have Taco De Mexicos. We have Sushi places on every corner. We have AYCE Korean BBQ Places for $10. But what we don't have.. is Steak N Shakes. And that is a DAMN SHAME. I love Steak N Shake. Yes, I know its not the fanciest place around.. I know its comparable to someplace like Denny's.. but the deals are really great here. I LOVE the Chili Mac. Since we don't have anything like this at home, I've tried to mimic the flavor doing my own Chili Mac but obviously.. theres no way to compare. The Baked Beans are really good. The fact that this place has a drive through makes it 100x better. Sigh. Until we meet again, Steak N Shake.
(4)
Marciana G.
After five minutes, we walked out. No one acknowledged our presence. It has health department score in the 80s. The staff looked liked the could not be bothered with us. Sad.
(1)
V J.
Great inexpensive place for a group of kids. Poor service at this site, waitress left to smoke while we waited for silverware, drink refills etc
(2)
Erin H.
Visiting steak n shake with pops and brother. The drive through lady has a bit of an attitude. The line wasn't long, hopefully the food will be good and hot. I expect hot food. Why would you serve customers cold food? They are in the window talking and giggling. They get good business during happy hour. But who wouldn't come for half priced shakes? A salted caramel pretzel is my go to fix even if the food isn't that good.
(3)
James D.
Good food. Absolutely worst service. Long wait to be seated, longer wait for waiter to take order, long wait for food, even a long wait to pay check once you get a check. Three people in our party. Other locations have good food and good service.
(1)
Betsy A.
This last experience would have been a one star review, if not for the manager's quick, efficient service! I entered the drive through lane at 1:30 AM on my way home from work... I know... NOT the time to expect stellar service, but I was on my way home from work and, at this hour, my choices were Steak N Shake or McDonald's... So I ordered a double steakburger & fries... I pull around, the man working the drive through window takes my money and asks me to pull around to the front, even though there are no cars behind me... OK. I pull behind another car (I assume he's there for the same reason... HE's NOT...) and turn off my engine. A few minutes later, a man walks out to the car in front of me with a multi cup holder, gets into the passenger seat and they drive off! I then realize he wasn't in front of me in the drive through lane... I check my phone against my receipt and realize it's been almost 10 minutes since I paid for my food... So I wait until it's actually been 10 minutes, start my car, pull into a spot, park, and walk in. The manager, an African-American female (I'm really sorry I didn't get her name...) greets me at the door and asks if she can help me. I told her I'd paid for my food over 10 minutes ago and the guy at the drive through told me to pull around... (I was more rude than I meant to be; but it was almost 2 AM, they didn't feed us at work like they were supposed to, and I was cranky). She asked if I ordered a milkshake. I told her I hadn't and showed her my receipt. She said, "Oh" and immediately walked behind the line and put my order together quickly and, more important, ACCURATELY (which has almost NEVER happened at this location). She returned to me, my order in hand, repeated my order back to me, and apologized that they were understaffed. I thanked her and left. I'm very sorry I didn't learn her name, 1:40ish, 9/20/13. This manager EXEMPLIFIES CUSTOMER SERVICE and should be commended for her efforts. I have been a restaurant manager for 5 years and have more than 16 years experience in restaurants and she is top notch! PLEASE, Steak N Shake, ACKNOWLEDGE this asset to your company!!!
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : No
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Sam Y.
day 38 steak and shake huh? well it's like an old school burger stop. kinda like them used to have in the fitties ain't it. they specialize im steak sammiches. not steaks, but steak sammiches. and shakes, dun forget shakes. its good. ah ordered mine wiff no cheeze. ah saw hurr write down, no cheeze. she dun brung me a burger wiff cheeze. ah says to hurr, right thurr is a burger with sum cheeze. she took it back and brought me a burger with no cheeze. its a pretty small burger but comes wiff two sides. she claims that i didn't say, no cheeze. now she gave me hurr two cents, when ah didern't ask fer a penny! i went wiff hillbilly jim. ah saw my furst other yeller feller in lo'ville and invite him to sit wiff us. right hurr's a pic of us giving the old kentucky bourbon salute. static.px.yelp.com/bphot… i dunno who da other feller is in that darn pic but he wanted to be in da picture wiff us. he a bit slack jawed so ah couldern't understand him but luckily the yeller feller tramsmated fer me. they were nice enough fellers. cletus and john otis were thurr names. this place, its okay but it ain't no pigly wigly, ah'll tell you hwat. im going back to what i been eating with the hillbillies. farm3.static.flickr.com/… cereal. lots and lots of cereal.
(3)Larry I.
We get there at 01:15, order at 01:25 we noticed our food in window getting cold. No one let us know why it was taking so long. I went to restroom there was a TURD in the urinal. At 01:50 we left and won't be back!
(1)Amy C.
I like going to Steak-N-Shake for nostalgic reasons. We don't go. Whole lot because the service is never good. We went last Saturday and we served by Croya and she was awesome!! She was fast, polite and very friendly! We will definitely be going back because of her.
(3)Rachel R.
I'm from Southern California. We have Taco De Mexicos. We have Sushi places on every corner. We have AYCE Korean BBQ Places for $10. But what we don't have.. is Steak N Shakes. And that is a DAMN SHAME. I love Steak N Shake. Yes, I know its not the fanciest place around.. I know its comparable to someplace like Denny's.. but the deals are really great here. I LOVE the Chili Mac. Since we don't have anything like this at home, I've tried to mimic the flavor doing my own Chili Mac but obviously.. theres no way to compare. The Baked Beans are really good. The fact that this place has a drive through makes it 100x better. Sigh. Until we meet again, Steak N Shake.
(4)Marciana G.
After five minutes, we walked out. No one acknowledged our presence. It has health department score in the 80s. The staff looked liked the could not be bothered with us. Sad.
(1)V J.
Great inexpensive place for a group of kids. Poor service at this site, waitress left to smoke while we waited for silverware, drink refills etc
(2)Erin H.
Visiting steak n shake with pops and brother. The drive through lady has a bit of an attitude. The line wasn't long, hopefully the food will be good and hot. I expect hot food. Why would you serve customers cold food? They are in the window talking and giggling. They get good business during happy hour. But who wouldn't come for half priced shakes? A salted caramel pretzel is my go to fix even if the food isn't that good.
(3)James D.
Good food. Absolutely worst service. Long wait to be seated, longer wait for waiter to take order, long wait for food, even a long wait to pay check once you get a check. Three people in our party. Other locations have good food and good service.
(1)Betsy A.
This last experience would have been a one star review, if not for the manager's quick, efficient service! I entered the drive through lane at 1:30 AM on my way home from work... I know... NOT the time to expect stellar service, but I was on my way home from work and, at this hour, my choices were Steak N Shake or McDonald's... So I ordered a double steakburger & fries... I pull around, the man working the drive through window takes my money and asks me to pull around to the front, even though there are no cars behind me... OK. I pull behind another car (I assume he's there for the same reason... HE's NOT...) and turn off my engine. A few minutes later, a man walks out to the car in front of me with a multi cup holder, gets into the passenger seat and they drive off! I then realize he wasn't in front of me in the drive through lane... I check my phone against my receipt and realize it's been almost 10 minutes since I paid for my food... So I wait until it's actually been 10 minutes, start my car, pull into a spot, park, and walk in. The manager, an African-American female (I'm really sorry I didn't get her name...) greets me at the door and asks if she can help me. I told her I'd paid for my food over 10 minutes ago and the guy at the drive through told me to pull around... (I was more rude than I meant to be; but it was almost 2 AM, they didn't feed us at work like they were supposed to, and I was cranky). She asked if I ordered a milkshake. I told her I hadn't and showed her my receipt. She said, "Oh" and immediately walked behind the line and put my order together quickly and, more important, ACCURATELY (which has almost NEVER happened at this location). She returned to me, my order in hand, repeated my order back to me, and apologized that they were understaffed. I thanked her and left. I'm very sorry I didn't learn her name, 1:40ish, 9/20/13. This manager EXEMPLIFIES CUSTOMER SERVICE and should be commended for her efforts. I have been a restaurant manager for 5 years and have more than 16 years experience in restaurants and she is top notch! PLEASE, Steak N Shake, ACKNOWLEDGE this asset to your company!!!
(4)Chris C.
Okay shakes & burgers for the price.
(3)