First time I had been to a steak and shake in years! It was just as good as the first time I came in. So much fun to order a classic burger and shake with friends. Service was good. Cashier allowed me to upgrade my shake for free. They offer a-la-cart burgers which is nice so I could try a few different items. I rarely go to fast food, so when I do, I don't mind pigging out. It was great.
(5)
Darin P.
Good food and atmosphere. However, the manager will skim off the top when giving change to the customer. We will not return, but if you go, double count your change before leaving.
(1)
Teri W.
I do not recommend this restaurant. The waitress's shirt was dirty like she wore it for days, she started the conversation with us by saying "I don't do breakfast well" the food took 40 minutes to get and it was cold. We had to almost beg for coffee. We will never come back here.
(1)
Billie H.
This is a good Steak N Shake with a horrible location. Hiden behind other businesses and trees, it is really easy to miss. Whoever decided on this location did the store and their sales a disfavor. They have good burgers although a little overcooked a lot. It seems like everything is always prepared fresh as there is a little wait. That is fine by me. The chili is a little weird. I don't care for the taste of it alone, but it works well as a sauce on the chili mac. The shakes are pretty good and handmade. The fries suck. I know a lot of people like the toothpicks they call fries, but not me. I like a nice meaty fry that is crispy on the outside. These are so thin there is no way to get a crisp and meaty combination. They are not even acceptable for dipping in a shake. Skip the fries and get onion rings, you will be much happier! The staff is always friendly and welcoming. Good fast food if you can find it.
(3)
Diana L.
The wait staff here is friendly. I had the grilled chicken with onion rings. Good filling food. Promptly served. More of a restaurant feel than fast food.
(4)
Jason K.
Stealing from your customers is unacceptable. We had a coupon that the server added to ticket after we received the bill, that's okay it'll be done at the register, right? When the manager closed out my tab he gave only coin, while my change should have been $2.xx. He then sat two dollar bills on his side of the register. I'm sure I looked confused so he asked if I needed a receipt and befuddled I said " no" I returned to the table to discuss this's with my dining companion. The server overheard our conversation and confirmed the manager in question did indeed skim and from her tips as well. No matter the quality of food or service, unacceptable. Will not return without a police escort
(1)
Nancy C.
Did you receive the Steak 'n Shake coupons in the mail? Here's a tip for ya: Throw them away. We bought "to go" food this evening and it was nasty. Gross. I tried the Chili Mac Supreme because we had a coupon and hubby got some kind of bacon burger. The chili mac thing was very small, but that actually turned out to be a blessing since it tasted so awful. GREASY! Leaves a greasy feeling all over your tongue and mouth, and the chili is disgusting tasting. A dinner salad came with it and it wasn't much to write home about. David's burger was dry. And all this after waiting an immense length of time in the "fast" food lane. We will never go back. Grody, icky, yucky food. So disappointed.
Didn't know there was a Steak & Shake @ this location but sure glad to have found it. It's the closest location to Wichita...probably means future road trips!
(5)
Tresha G.
Once again it was a show. lol Got a great big welcome from the manager at the window. Roomie says, "that's just not normal..." lol I suppose the worker couldn't figure out my order on the screen. So manager steps in to help make my side by side. I couldn't help but just laugh at the whole soap opera taking place. Smiles and yummy treats. Can't go wrong.
(5)
Elizabeth N.
I never really experienced great service here, but the food is awesome. It is like the same price as Wendy's but you can get food that is actually freshly prepared. I admit there is no reason the steak fries would ever be "famous" but they are good with a side of my fave food item: cheese sauce. They also have a drive-thru if you want to go in your PJs, if you do that sort of thing. The sliders & Frisco melt are the best!
(4)
Jim W.
I am invisible. The staff cannot see me, so after waiting for 10 minutes I left. I am also pretty stupid....I really like Steak and Shake, so I came back for the same treatment twice before giving up altogether. The restaurant and staff are really quite dirty and unkempt. I'm not sure how they pass a health inspection with the dirt and litter all over the kitchen area.
(1)
Kim N.
This Steak N Shake is great. The one is Mission is terrible. Always go to this one in Olathe. The food is fresh and fast and has one of the best hot dogs in town. The Guac Dog and Chicago Dog are my favorites. Your order comes with either shoestring fries of onion rings. I would recommend the onion rings they are super Yummy and Dairy free. The burgers and good and they have a delicious steak soup full of veggies which I love to order in the winter, just like Mom used to make. I go here at least once a month and meet a friend here for lunch. We always get in right away and the service is fast and friendly. The manager is a hoot and will take care of you if there is an issue. They actually have a fairly large menu with many selections. I always feel like I have stepped back in time to the 50's when we go here. The look of the place and menus just makes you think American Graffiti.
(4)
David M.
Food is good and fast. Te burgers are always good. love the sprinkles (seasoning) for the fries. Shakes Are always good. We always come with a coupon either out of Sunday paper or Entertainment Guide. My wife loved the Mushroom and Swiss burger. Service is usually good. The kids love this place!
(5)
joe p.
The employees uniforms and aprons are always dirty, I like the food but often wonder how clean the rest of the kitchen is based on appearance of wait staff.
(1)
David W.
It had been at least 20 years since I had been to a Steak N Shake restaurant, but we took the kids last night and really enjoyed it. The burgers were terrific, the service was great and the shakes were wonderful. I had the dark chocolate shake, which included min chocolate chips throughout. We also loved the shoestring potato fries. Certainly won't wait another 20 years to go back!
(4)
Clara B.
I come here about twice a month, and I'm never disappointed. The food is ALWAYS fresh and tasty. I don't think I've ever received an incorrect order. I only go through the drive-thru, so I can't comment on the service inside, but the drive-thru workers are always very friendly. It's not as fast as some other fast food places, but it's worth waiting to actually get HOT food. The shakes are also very good, and they are half-price from 2-4 pm on weekdays!
(4)
Luis M.
My first encounter with the Steak N Shake chain was at this location. I had heard reference to Steak N Shakes on the internet and was always curious about the food there. I was on a business trip to Lenexia, KS and was staying in Olathe. I spotted this Steak N Shake near my hotel and decided that I would try it before I left town. Thankfully I had just enough time to stop in for a bite to eat before heading to the airport. Being from the San Francisco Bay Area I had to try the San Francisco melt. It was absolutely perfect. The steak, cheese, and bread were so tasty. I also had a shake which was great. If we had these out in the Bay Area I would be there on a pretty regular basis. I wish we had them out here.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : No
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Steven S.
First time I had been to a steak and shake in years! It was just as good as the first time I came in. So much fun to order a classic burger and shake with friends. Service was good. Cashier allowed me to upgrade my shake for free. They offer a-la-cart burgers which is nice so I could try a few different items. I rarely go to fast food, so when I do, I don't mind pigging out. It was great.
(5)Darin P.
Good food and atmosphere. However, the manager will skim off the top when giving change to the customer. We will not return, but if you go, double count your change before leaving.
(1)Teri W.
I do not recommend this restaurant. The waitress's shirt was dirty like she wore it for days, she started the conversation with us by saying "I don't do breakfast well" the food took 40 minutes to get and it was cold. We had to almost beg for coffee. We will never come back here.
(1)Billie H.
This is a good Steak N Shake with a horrible location. Hiden behind other businesses and trees, it is really easy to miss. Whoever decided on this location did the store and their sales a disfavor. They have good burgers although a little overcooked a lot. It seems like everything is always prepared fresh as there is a little wait. That is fine by me. The chili is a little weird. I don't care for the taste of it alone, but it works well as a sauce on the chili mac. The shakes are pretty good and handmade. The fries suck. I know a lot of people like the toothpicks they call fries, but not me. I like a nice meaty fry that is crispy on the outside. These are so thin there is no way to get a crisp and meaty combination. They are not even acceptable for dipping in a shake. Skip the fries and get onion rings, you will be much happier! The staff is always friendly and welcoming. Good fast food if you can find it.
(3)Diana L.
The wait staff here is friendly. I had the grilled chicken with onion rings. Good filling food. Promptly served. More of a restaurant feel than fast food.
(4)Jason K.
Stealing from your customers is unacceptable. We had a coupon that the server added to ticket after we received the bill, that's okay it'll be done at the register, right? When the manager closed out my tab he gave only coin, while my change should have been $2.xx. He then sat two dollar bills on his side of the register. I'm sure I looked confused so he asked if I needed a receipt and befuddled I said " no" I returned to the table to discuss this's with my dining companion. The server overheard our conversation and confirmed the manager in question did indeed skim and from her tips as well. No matter the quality of food or service, unacceptable. Will not return without a police escort
(1)Nancy C.
Did you receive the Steak 'n Shake coupons in the mail? Here's a tip for ya: Throw them away. We bought "to go" food this evening and it was nasty. Gross. I tried the Chili Mac Supreme because we had a coupon and hubby got some kind of bacon burger. The chili mac thing was very small, but that actually turned out to be a blessing since it tasted so awful. GREASY! Leaves a greasy feeling all over your tongue and mouth, and the chili is disgusting tasting. A dinner salad came with it and it wasn't much to write home about. David's burger was dry. And all this after waiting an immense length of time in the "fast" food lane. We will never go back. Grody, icky, yucky food. So disappointed.
(1)Brooke S.
First I will talk about my awful experience. My fiancé, our son and myself went into this location tonight .. We were seated quickly, but waited about 10 minutes to even see a server. After he took our drink order, and food order we waited an additional 10 minutes to get our drinks ( I ended up canceling my milk shake, due to how long it took to get a water). We finally got our food, which was DISGUSTING ( to say the least) ! Our fries were cold as if they had been there for a while, and my fiancé bit into his burger which had 3 short hairs in it , YUCK. I almost threw up for him. I mentioned that our food was gross to the waiter, and he said the "manager" would take care of our meal. I still tipped our waiter ( nice friendly kid) and went to talk to the manager ... I asked the manager why things we're running so slow and why the food was awful , his response was because "the staff" is all new and he was "running around like a chicken with his head cut off" . 1st off you are THE MANAGER, you take responsibility for ALL problems. He also stated he couldn't hire anyone because of "labor laws" which is a crock of sh** ! He is a HORRIBLE MANAGER for blaming his staff , and not taking responsibility for how the food and service was so poor! I hope they see this and fix it so the poor kid who is "serving" can make better money.
(1)Big Mike B.
Didn't know there was a Steak & Shake @ this location but sure glad to have found it. It's the closest location to Wichita...probably means future road trips!
(5)Tresha G.
Once again it was a show. lol Got a great big welcome from the manager at the window. Roomie says, "that's just not normal..." lol I suppose the worker couldn't figure out my order on the screen. So manager steps in to help make my side by side. I couldn't help but just laugh at the whole soap opera taking place. Smiles and yummy treats. Can't go wrong.
(5)Elizabeth N.
I never really experienced great service here, but the food is awesome. It is like the same price as Wendy's but you can get food that is actually freshly prepared. I admit there is no reason the steak fries would ever be "famous" but they are good with a side of my fave food item: cheese sauce. They also have a drive-thru if you want to go in your PJs, if you do that sort of thing. The sliders & Frisco melt are the best!
(4)Jim W.
I am invisible. The staff cannot see me, so after waiting for 10 minutes I left. I am also pretty stupid....I really like Steak and Shake, so I came back for the same treatment twice before giving up altogether. The restaurant and staff are really quite dirty and unkempt. I'm not sure how they pass a health inspection with the dirt and litter all over the kitchen area.
(1)Kim N.
This Steak N Shake is great. The one is Mission is terrible. Always go to this one in Olathe. The food is fresh and fast and has one of the best hot dogs in town. The Guac Dog and Chicago Dog are my favorites. Your order comes with either shoestring fries of onion rings. I would recommend the onion rings they are super Yummy and Dairy free. The burgers and good and they have a delicious steak soup full of veggies which I love to order in the winter, just like Mom used to make. I go here at least once a month and meet a friend here for lunch. We always get in right away and the service is fast and friendly. The manager is a hoot and will take care of you if there is an issue. They actually have a fairly large menu with many selections. I always feel like I have stepped back in time to the 50's when we go here. The look of the place and menus just makes you think American Graffiti.
(4)David M.
Food is good and fast. Te burgers are always good. love the sprinkles (seasoning) for the fries. Shakes Are always good. We always come with a coupon either out of Sunday paper or Entertainment Guide. My wife loved the Mushroom and Swiss burger. Service is usually good. The kids love this place!
(5)joe p.
The employees uniforms and aprons are always dirty, I like the food but often wonder how clean the rest of the kitchen is based on appearance of wait staff.
(1)David W.
It had been at least 20 years since I had been to a Steak N Shake restaurant, but we took the kids last night and really enjoyed it. The burgers were terrific, the service was great and the shakes were wonderful. I had the dark chocolate shake, which included min chocolate chips throughout. We also loved the shoestring potato fries. Certainly won't wait another 20 years to go back!
(4)Clara B.
I come here about twice a month, and I'm never disappointed. The food is ALWAYS fresh and tasty. I don't think I've ever received an incorrect order. I only go through the drive-thru, so I can't comment on the service inside, but the drive-thru workers are always very friendly. It's not as fast as some other fast food places, but it's worth waiting to actually get HOT food. The shakes are also very good, and they are half-price from 2-4 pm on weekdays!
(4)Luis M.
My first encounter with the Steak N Shake chain was at this location. I had heard reference to Steak N Shakes on the internet and was always curious about the food there. I was on a business trip to Lenexia, KS and was staying in Olathe. I spotted this Steak N Shake near my hotel and decided that I would try it before I left town. Thankfully I had just enough time to stop in for a bite to eat before heading to the airport. Being from the San Francisco Bay Area I had to try the San Francisco melt. It was absolutely perfect. The steak, cheese, and bread were so tasty. I also had a shake which was great. If we had these out in the Bay Area I would be there on a pretty regular basis. I wish we had them out here.
(4)