I've been to dunkin donuts all over these so-called United States, but this has to be the only one so bad it inspires me to review it. They're always out of almost everything, they're slow as frozen molasses, and them getting my order right is the exception not the rule. I order by number, expecting coffee, and it almost never works out that way. I order iced coffee and every other time I get it (what I end up getting has varied from a hot mocha to a glazed donut). There's one employee in particular who has been there over a year and still has not figured out how the register works...I've seen her consistently ask for help with my same customization (a bagel instead of a muffin, an iced coffee instead of hot). I wrote this whole review on my phone while waiting for two people's orders. I'm leaving now. But let's be real, I'll be back; it's the only option between my house and work.
(2)
Jason Y.
Really surprised the 6th Street Dunkin hasn't been reviewed yet. To be perfectly honest, Dunkin has really good coffee regardless of the chain coffee shop mentality. For some reason, we view Dunkin Donuts completely different than people back on the East coast. To them, Dunkin Donuts is a superstar in the coffee business. Again, why the stigma with Dunkin? Sure, they are mass produced and encroaching upon the Starbucks level of expansion. I repeat myself......it's damn good coffee. The company has lofty goals and many analyst predict the Dunkin Brands is poised to expand even further nationally. ( good investment by the way if you're interested). Here's the deal....the coffee they serve is not the same stuff you buy in their bags in the grocery store's. In fact, they use three different beans. One for the grocery stores. One for the bags they sell in their Dunkin stores and lastly, the best beans are reserved for their in-store grinders that are served to the public. All three taste different and obviously the best quality is by purchasing a drink that is prepared in house. Dunkin coffees are always super hot and fresh. Usually consistent with their product. Customer service is usually spot on. At times, you will run into issues with some of the teenage workers, but not too much. Ownership is normally around day to day operations. Very approachable and willing to address any issues you may have. Wifi was real spotty for a while at 6th street. I asked ownership about it and they immediately replaced the router and had Knology correct the problems. Seating isn't too bad. Not many outlets so make sure you have a full charge. Drive thru moves fast once you get in line. Speaking of.....The 6th street location is a nightmare to get in and out of during busy sessions. Almost impossible. Donut quality is fairly consistent. Food quality is where I have some issues. Too much microwaving with their foods. Way toooo much!! Oatmeal is terrible. Turkey sandwiches on Cibatta is excellent. Ice tea isn't bad. Always save your receipt and do the short survey to get a free donut. You can technically use one every time you visit their locations. I hope they one day start up some sort of rewards program. Also, noticed a new Dunkin Donuts under construction in Olathe off 119th street in front of Hy-Vee. Great location.
(4)
Jazmyne W.
In CT, Dunkin Donuts is a staple... in KS, not so much. I've been going to this DD for several months (due to my route) and dread it almost every time. There have been a handful of occasions where service has been friendly, efficient, and fast (we're talking drive through here)... but there have been more when that wasn't the case. For example, today when i went the cars were backed up to the street (Saturday at 10:15am). I assumed someone had an overly complicated order and was giving the drive thru worker a hard time. But each car took an average of 5 minutes (long for a drive thru) to get their food. When it was my turn i was asked to give them my order again. An item was STILL left out after i repeated my order AND paid but at that point i was like "eff it.. i don't have time for this".. then when i got home the sausage egg and cheese i purchased and paid for on the behalf of my partner was a bagel with cream cheese! The manager (after asking me to pay after i had already paid... to him) said there were too many people on that day. Indeed, there were three people at the drive thru.. BUT isn't management supposed to get the processed streamlined to avoid situations like these? Maybe i'm type A and have high expectations, but this is one of the only DDs i've run into an issue like consistently. Another example: When i first moved here i asked for a "coffee regular" (1 cream, 2 sugars). I soon learned that my ethnocentricity failed here and that it would garner me a black coffee. Then i started specifying what i wanted in my coffee. Well, one day i came with my mother (Visiting from CT) and asked for an extra large hot tea, light with three sugars. I was made to repeat my order THREE (3!) times. When i received the tea at the drive thru window there was clearly no cream in the tea. I gave it back, and told them to add cream so it was "light" and to add three sugars. The man took it back and a few minutes later, gave it back. When we got home my mom found that she indeed had an extra large tea... black with lemon. *face palm* Dude, if you didn't know what "light" meant I wish you would have at least told me I'm not making sense so i could clarify! Back to Saturday: Ok, worst case scenerio.. they were training someone that day and that person messed everything up. Why the heck would you train someone on a weekend morning when you should be expecting a lot of business? I don't know... I'm over this location. I've had MUCH better luck at the 23rd st. DD. I'm done.
(2)
Shadoe B.
Slow. Bad customer service. Don't criticise me for ordering 6 turbo shots on ice with a little bit of milk. "The shots are going to melt the ice, what's the point of even ordering iced coffee?!" The point is I didn't want it hot. "Enjoy your ENERGY." Thanks bruh. Sorry I made your life harder and didn't just go get a Monster at the gas station. Rude.
(1)
Roisin G.
I agree with this DD's earlier reviewer, Heather. This location is often out of items (no regular glazed or maple bars at 10a on Sunday, out of iced coffee at 4p), and they will often mess up orders. The customer service is poor - the staff are slow, grumpy, they HATE when you have coupons, and they are really sloppy. Throw a glazed donut unwrapped into a bag with other donuts, so I get to pay for a big mess and a glazed bag? You'll wait 15-20 min at the drivethru, standard. I live right near this location, but I will save myself some hassle and just head down to the Hwy 10 location from now on.
Erik B.
I've been to dunkin donuts all over these so-called United States, but this has to be the only one so bad it inspires me to review it. They're always out of almost everything, they're slow as frozen molasses, and them getting my order right is the exception not the rule. I order by number, expecting coffee, and it almost never works out that way. I order iced coffee and every other time I get it (what I end up getting has varied from a hot mocha to a glazed donut). There's one employee in particular who has been there over a year and still has not figured out how the register works...I've seen her consistently ask for help with my same customization (a bagel instead of a muffin, an iced coffee instead of hot). I wrote this whole review on my phone while waiting for two people's orders. I'm leaving now. But let's be real, I'll be back; it's the only option between my house and work.
(2)Jason Y.
Really surprised the 6th Street Dunkin hasn't been reviewed yet. To be perfectly honest, Dunkin has really good coffee regardless of the chain coffee shop mentality. For some reason, we view Dunkin Donuts completely different than people back on the East coast. To them, Dunkin Donuts is a superstar in the coffee business. Again, why the stigma with Dunkin? Sure, they are mass produced and encroaching upon the Starbucks level of expansion. I repeat myself......it's damn good coffee. The company has lofty goals and many analyst predict the Dunkin Brands is poised to expand even further nationally. ( good investment by the way if you're interested). Here's the deal....the coffee they serve is not the same stuff you buy in their bags in the grocery store's. In fact, they use three different beans. One for the grocery stores. One for the bags they sell in their Dunkin stores and lastly, the best beans are reserved for their in-store grinders that are served to the public. All three taste different and obviously the best quality is by purchasing a drink that is prepared in house. Dunkin coffees are always super hot and fresh. Usually consistent with their product. Customer service is usually spot on. At times, you will run into issues with some of the teenage workers, but not too much. Ownership is normally around day to day operations. Very approachable and willing to address any issues you may have. Wifi was real spotty for a while at 6th street. I asked ownership about it and they immediately replaced the router and had Knology correct the problems. Seating isn't too bad. Not many outlets so make sure you have a full charge. Drive thru moves fast once you get in line. Speaking of.....The 6th street location is a nightmare to get in and out of during busy sessions. Almost impossible. Donut quality is fairly consistent. Food quality is where I have some issues. Too much microwaving with their foods. Way toooo much!! Oatmeal is terrible. Turkey sandwiches on Cibatta is excellent. Ice tea isn't bad. Always save your receipt and do the short survey to get a free donut. You can technically use one every time you visit their locations. I hope they one day start up some sort of rewards program. Also, noticed a new Dunkin Donuts under construction in Olathe off 119th street in front of Hy-Vee. Great location.
(4)Jazmyne W.
In CT, Dunkin Donuts is a staple... in KS, not so much. I've been going to this DD for several months (due to my route) and dread it almost every time. There have been a handful of occasions where service has been friendly, efficient, and fast (we're talking drive through here)... but there have been more when that wasn't the case. For example, today when i went the cars were backed up to the street (Saturday at 10:15am). I assumed someone had an overly complicated order and was giving the drive thru worker a hard time. But each car took an average of 5 minutes (long for a drive thru) to get their food. When it was my turn i was asked to give them my order again. An item was STILL left out after i repeated my order AND paid but at that point i was like "eff it.. i don't have time for this".. then when i got home the sausage egg and cheese i purchased and paid for on the behalf of my partner was a bagel with cream cheese! The manager (after asking me to pay after i had already paid... to him) said there were too many people on that day. Indeed, there were three people at the drive thru.. BUT isn't management supposed to get the processed streamlined to avoid situations like these? Maybe i'm type A and have high expectations, but this is one of the only DDs i've run into an issue like consistently. Another example: When i first moved here i asked for a "coffee regular" (1 cream, 2 sugars). I soon learned that my ethnocentricity failed here and that it would garner me a black coffee. Then i started specifying what i wanted in my coffee. Well, one day i came with my mother (Visiting from CT) and asked for an extra large hot tea, light with three sugars. I was made to repeat my order THREE (3!) times. When i received the tea at the drive thru window there was clearly no cream in the tea. I gave it back, and told them to add cream so it was "light" and to add three sugars. The man took it back and a few minutes later, gave it back. When we got home my mom found that she indeed had an extra large tea... black with lemon. *face palm* Dude, if you didn't know what "light" meant I wish you would have at least told me I'm not making sense so i could clarify! Back to Saturday: Ok, worst case scenerio.. they were training someone that day and that person messed everything up. Why the heck would you train someone on a weekend morning when you should be expecting a lot of business? I don't know... I'm over this location. I've had MUCH better luck at the 23rd st. DD. I'm done.
(2)Shadoe B.
Slow. Bad customer service. Don't criticise me for ordering 6 turbo shots on ice with a little bit of milk. "The shots are going to melt the ice, what's the point of even ordering iced coffee?!" The point is I didn't want it hot. "Enjoy your ENERGY." Thanks bruh. Sorry I made your life harder and didn't just go get a Monster at the gas station. Rude.
(1)Roisin G.
I agree with this DD's earlier reviewer, Heather. This location is often out of items (no regular glazed or maple bars at 10a on Sunday, out of iced coffee at 4p), and they will often mess up orders. The customer service is poor - the staff are slow, grumpy, they HATE when you have coupons, and they are really sloppy. Throw a glazed donut unwrapped into a bag with other donuts, so I get to pay for a big mess and a glazed bag? You'll wait 15-20 min at the drivethru, standard. I live right near this location, but I will save myself some hassle and just head down to the Hwy 10 location from now on.
(2)