Spur of the moment decision to go out to dinner. The service was incredible, our waitress was on the ball. Drinks kept full, courses timed perfect, and a great personality. Our steaks were cooked as ordered and very tasty. I recommend their fries whenever the opportunity presents-- seasoned and you get a large portion. The dinner rolls are delicious.... ok, I admit it I love my carbs. For a chain steakhouse, this was a great experience.
(5)
Michael O.
Positively pathetic. Tables not cleaned. Took 20 minutes to get water and one beer. Beer wasn't cold. To bad the female manager could help out and pitch in to help staff. Manager standing around host stand. General Manager needs to get a clue about his business.
(1)
Chrissy C.
1 star is too many. We waited so long for a table that my handicapped Aunt could sit at that we missed the time for the 2 meals for $14.99. We went out of the way to come here but will never again. I would have left but my family insisted on staying. There should be more tables for handicapped people. Waiting 1.5 hours is not right when there were tons of open booths that were no useable for our party. 15 min was too long to offer us the special which I specifically asked about when we walked in at 5. Food was mediocre at best.
(1)
Rick G.
We were in Plainfield for a music rehearsal, and wondering what to do for dinner. We were right next to Logan's and chose it because it was convenient and had more options than I burger place. I was prepared to be underwhelmed, but I have to say, it was a pretty darn good experience. Was it St Emo's? Of course not. But for a chain steakhouse, it was well above average. Our waitress was helpful and courteous, if a little harried, and the food? It was hot, tasty, and satisfying. My steak was delivered cooked exactly as I ordered it, and my wife's chicken was good, also. While it'll never be my first choice, I wouldn't hesitate to stop here again.
(4)
Lexi A.
I went to Logan's for the first time ever and really enjoyed. I had heard about it from a friend and was told that they have a really good atmosphere and amazing steak. When I arrived at Logan's I first noticed how clean and nice the outside of the building looked and it seemed the place was well kept. However, the inside was not very clean at all. The tables weren't wiped off or bussed, the floor was covered in peanut shells (which is a common thing in these types of restaurants I found out), and the bathrooms weren't very clean either. However, everything else was to perfection. We were greeted by a hostess who held the door for us and was very friendly. She took us to our tables and the waitress arrived shortly after. She was very attentive, happy, and answered all of the questions we had about the menu. She also continued to check on us often and continued to bring us out refills. The service was overall excellent and I definitely enjoyed the family-friendly atmosphere. The food was the best part. I ordered a steak medium-rare and it was fantastic. It was cooked just how I asked and it tasted wonderful. The food was also out in a very timely manner and I was quite surprised given how busy they were. The rolls were also amazing, they brought out the rolls before the meal and they were hot and buttery and to die for. I would definitely recommend the steak and rolls to anyone. Overall, the service and food were impeccable and I do not have a single complaint in that regard. The food was some of the best food I have ever had and the service was great. The staff was so upbeat and happy to be there and they kept busy to make sure all of the customers were taken care of. I do wish the inside of the building was a little cleaner and maybe swept and bussed more, but overall I cannot complain and I would recommend this restaurant to anybody!
(4)
Bruce H.
I walked in and was seated immediately, I sat down and started eating the peanuts on the table. I was looking at my phone, returning emails and text and I realized I was thirsty. I then looked at my phone and I had been sitting there for 15 minutes and not one wait staff approached me. I set my timer for 5 minutes, looked around and waited. Timer went off still no one has come to my table. There was tables all around me getting served. I got up went to the front counter and no one was there so I left. I then called the store and asked for the manager and then I could see why something like this could happen because she could not have cared less.
(1)
Amy D.
I typically have a personal policy not to review chain locations on Yelp (unless they are hotels), but I'm breaking my own rules for this one. We try our best to eat at local, non-chain restaurants, but Plainfield's Logan's WAS one of the chains we would cave for once in awhile...but no more. When we first moved to the Plainfield-area around 4.5 years ago, Logan's would be one of our default restaurants if any of our favorite non-chain regulars didn't sound good & I wasn't in the mood to cook. In theory, you "can't go wrong" with a steak, salad & potato. Actually, at Plainfield's Logan's you CAN apparently go horribly, horribly wrong... Over the past 2 years, we have noticed a Very Consistent downward slide in customer service, staff management, food quality, & food preparation. It's common not to be able to get a true Rare or Med Rare steak at a chain restaurant, I understand that. But in our experience at our last visit, if you order a steak Rare, and it comes to your table Well Done (like well done enough that you could use it as a charcoal briq in the grill)...the kitchen will THEN send out the refire as a sarcastically "blue" steak...that didn't even have grill marks on it, it was so rare/raw (think a light gray color on the outside). My favorite, in this particular example, is that we promptly asked for the manager (since our total wait-time was now at almost 1.5 hours for food)...and She was RIDICULOUSLY rude & unapologetic for the experience. If you do find yourself HAVING to go to Logan's in Plainfield. Do not sit in the bar area. Sure, it will be a shorter wait time for a table...but the bar area is consistently VERY understaffed, where the bartenders also serve as the waiters for the numerous tables surrounding the sizeable bar. There is No Way for 1-2 individuals to properly service this large of an area & pour/mix drinks for the entire restaurant... Also, if you HAVE to eat here...there is a delightful husband/wife serving duo who work here some nights that are wonderful servers. I can't remember their names right now (will revise the review if it comes to me), but while the food will most likely still suck, you will at least get pleasant, friendly, attentive service, prompt drink refills. Really, they should fire whoever the actual managers are for this restaurant & put this duo in charge. They know how customers should be treated...we have had success being seated in their areas by saying "I can't remember their names, but are the husband/wife duo working tonight? If so, can we be seated in one of their sections?"
(1)
Alex M.
Chain restaurant wasn't expecting much. Wife's streak was bleeding asked for medium well. Sent it back came back burnt and cut up in three pieces. Just took off completely. They did half price on my food. Waitress was nice and apologetic. Won't come back.
(1)
Steef M.
I ordered a healthy dish off the back of the menu. Apparently it doesn't happen often because what they brought me was a small plate with a piece of chicken on it, neglecting the side salad and broccoli that come with it. The food was fine but the service was lacking. The fact that the waitress, food runner, and a third person who may have been a manager didn't realize right away that something was amiss was disconcerting. They also tried to convince someone at my table the the steak melt was the same as the steak sandwich, which another glance at the menu proved to be untrue. Half way trough the meal all of our glasses were empty and remained that way until we left. The waitress may be new and if that's the case her coworkers and trainers really failed her.
(2)
Carrie W.
By far my favorite restaurant in the area. My fiance and I go here all the time. Great food, great service, average prices.
(5)
Jody C.
Pricey, food was average. My son's steak tips well... he spent most of the time TRYING to eat it cause it was so tough. No real sandwich options, a bbq chicken or bbq beef sandwich would be nice. Waitress didn't go too out of her way as well. Not impressed.
(2)
Davina S.
We stop through here twice a year on our way home from our sons Dr. Appt. at Riley hospital! My son is really picky and this place always hits the spot!!! Always friendly staff and food is always yummy!!
(4)
Douglas H.
$1.99 22oz drafts
(3)
Christine M.
Went for dinner. Sat for 15 minutes.... Nobody said hello or offered to take a drink order. Nothing. They kept servicing everyone around me. Just not me. I left. First I told the hostess that my server never came to my table. Then I left. Went to Qdoba's and had some great service and awesome chicken tortilla soup! :)
(1)
Stephanie M.
Good food, good service, reasonable prices. We visited there last night. We had a party of 4 and 2 ordered steaks which were to their liking. We all love the rolls. One ordered the Chicken Salad and loved it and I ordered the Mini Roadies. It was different being on one of the rolls they generally serve before you eat, but good. The chips that come with it are very salty. I would probably substitue a different side dish if I ordered that again.
(4)
Rachel R.
On a visit (I'm from California), I came here with my Grandparents, Aunt, Uncle and Younger Cousin. I generally liked this place & they definitely had great deals. The steak was cooked well and I generally can't think of any thing negative to say.. The peanut thing is interesting. Their ranch dressing is delicious here Typical steakhouse fare.
(4)
John C.
Overall a decent place to stop by. I'm passing through town and wanted something close. Food was good but little salty.
(2)
Erika D.
Which came first -- Logan's or Texas Roadhouse? Regardless, the atmosphere and ambience are quite similar, but the food is astronomically different. WF and I had made a trip in to Muncie, down to Anderson, followed in to Indianapolis, and finally found ourselves starved in Plainfield, IN (finding an Old Navy that sells maternity clothes, or is still open for that matter, is next to IMPOSSIBLE in this state). Logan's is a steakhouse familiar to where we lived in KY, so we are no strangers. However, this was, by far, the best meal I've received from Logan's. I ordered the 6 oz sirloin, medium, with a side salad with ranch dressing, a baked potato with sour cream and butter, and a Mr. Pibb. Boring? Yes. But the food was absolutely perfect. The steak was cooked exactly how I'd ordered it, was insanely moist, and had just the right amount of "chew" to it. WF had a triple shrimp something, which included popcorn shrimp, breaded shrimp, and 2 shrimp skewers. He raved about the flavor of the shrimp, combined with the seasonings in the breading, and left both skewers on his plate, as he was beyond stuffed from the generous size portions. Our waitress was great and kept our drinks full. We dined on what seemed to be a fairly busy evening, but walked in and right to our table, with no wait. The food was prepared and brought to the table in a very timely fashion. After a long day of shopping until I was beyond starving, this meal most definitely hit the spot!
(4)
Jared B.
The atmosphere was decent, the server was somewhat attentive, and my entree was bland. I had the Mesquite Wood-Grilled Chicken and asked if they could spice it up with some seasonings. Was cooked correctly, but had little to no taste at all. Was like chewing air. The Grilled Vegetable Skewer was AMAZING. So full of flavor! I wish I had just ordered a few of this as my meal. They are expensive for what they are, but so tasty! Their beer selection is pathetic. They still has Sam Adam's Winter Lager on in June! Really? I would go back because the place is nice for families, clean, and reasonably priced. I will just order something different.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Scott E.
Spur of the moment decision to go out to dinner. The service was incredible, our waitress was on the ball. Drinks kept full, courses timed perfect, and a great personality. Our steaks were cooked as ordered and very tasty. I recommend their fries whenever the opportunity presents-- seasoned and you get a large portion. The dinner rolls are delicious.... ok, I admit it I love my carbs. For a chain steakhouse, this was a great experience.
(5)Michael O.
Positively pathetic. Tables not cleaned. Took 20 minutes to get water and one beer. Beer wasn't cold. To bad the female manager could help out and pitch in to help staff. Manager standing around host stand. General Manager needs to get a clue about his business.
(1)Chrissy C.
1 star is too many. We waited so long for a table that my handicapped Aunt could sit at that we missed the time for the 2 meals for $14.99. We went out of the way to come here but will never again. I would have left but my family insisted on staying. There should be more tables for handicapped people. Waiting 1.5 hours is not right when there were tons of open booths that were no useable for our party. 15 min was too long to offer us the special which I specifically asked about when we walked in at 5. Food was mediocre at best.
(1)Rick G.
We were in Plainfield for a music rehearsal, and wondering what to do for dinner. We were right next to Logan's and chose it because it was convenient and had more options than I burger place. I was prepared to be underwhelmed, but I have to say, it was a pretty darn good experience. Was it St Emo's? Of course not. But for a chain steakhouse, it was well above average. Our waitress was helpful and courteous, if a little harried, and the food? It was hot, tasty, and satisfying. My steak was delivered cooked exactly as I ordered it, and my wife's chicken was good, also. While it'll never be my first choice, I wouldn't hesitate to stop here again.
(4)Lexi A.
I went to Logan's for the first time ever and really enjoyed. I had heard about it from a friend and was told that they have a really good atmosphere and amazing steak. When I arrived at Logan's I first noticed how clean and nice the outside of the building looked and it seemed the place was well kept. However, the inside was not very clean at all. The tables weren't wiped off or bussed, the floor was covered in peanut shells (which is a common thing in these types of restaurants I found out), and the bathrooms weren't very clean either. However, everything else was to perfection. We were greeted by a hostess who held the door for us and was very friendly. She took us to our tables and the waitress arrived shortly after. She was very attentive, happy, and answered all of the questions we had about the menu. She also continued to check on us often and continued to bring us out refills. The service was overall excellent and I definitely enjoyed the family-friendly atmosphere. The food was the best part. I ordered a steak medium-rare and it was fantastic. It was cooked just how I asked and it tasted wonderful. The food was also out in a very timely manner and I was quite surprised given how busy they were. The rolls were also amazing, they brought out the rolls before the meal and they were hot and buttery and to die for. I would definitely recommend the steak and rolls to anyone. Overall, the service and food were impeccable and I do not have a single complaint in that regard. The food was some of the best food I have ever had and the service was great. The staff was so upbeat and happy to be there and they kept busy to make sure all of the customers were taken care of. I do wish the inside of the building was a little cleaner and maybe swept and bussed more, but overall I cannot complain and I would recommend this restaurant to anybody!
(4)Bruce H.
I walked in and was seated immediately, I sat down and started eating the peanuts on the table. I was looking at my phone, returning emails and text and I realized I was thirsty. I then looked at my phone and I had been sitting there for 15 minutes and not one wait staff approached me. I set my timer for 5 minutes, looked around and waited. Timer went off still no one has come to my table. There was tables all around me getting served. I got up went to the front counter and no one was there so I left. I then called the store and asked for the manager and then I could see why something like this could happen because she could not have cared less.
(1)Amy D.
I typically have a personal policy not to review chain locations on Yelp (unless they are hotels), but I'm breaking my own rules for this one. We try our best to eat at local, non-chain restaurants, but Plainfield's Logan's WAS one of the chains we would cave for once in awhile...but no more. When we first moved to the Plainfield-area around 4.5 years ago, Logan's would be one of our default restaurants if any of our favorite non-chain regulars didn't sound good & I wasn't in the mood to cook. In theory, you "can't go wrong" with a steak, salad & potato. Actually, at Plainfield's Logan's you CAN apparently go horribly, horribly wrong... Over the past 2 years, we have noticed a Very Consistent downward slide in customer service, staff management, food quality, & food preparation. It's common not to be able to get a true Rare or Med Rare steak at a chain restaurant, I understand that. But in our experience at our last visit, if you order a steak Rare, and it comes to your table Well Done (like well done enough that you could use it as a charcoal briq in the grill)...the kitchen will THEN send out the refire as a sarcastically "blue" steak...that didn't even have grill marks on it, it was so rare/raw (think a light gray color on the outside). My favorite, in this particular example, is that we promptly asked for the manager (since our total wait-time was now at almost 1.5 hours for food)...and She was RIDICULOUSLY rude & unapologetic for the experience. If you do find yourself HAVING to go to Logan's in Plainfield. Do not sit in the bar area. Sure, it will be a shorter wait time for a table...but the bar area is consistently VERY understaffed, where the bartenders also serve as the waiters for the numerous tables surrounding the sizeable bar. There is No Way for 1-2 individuals to properly service this large of an area & pour/mix drinks for the entire restaurant... Also, if you HAVE to eat here...there is a delightful husband/wife serving duo who work here some nights that are wonderful servers. I can't remember their names right now (will revise the review if it comes to me), but while the food will most likely still suck, you will at least get pleasant, friendly, attentive service, prompt drink refills. Really, they should fire whoever the actual managers are for this restaurant & put this duo in charge. They know how customers should be treated...we have had success being seated in their areas by saying "I can't remember their names, but are the husband/wife duo working tonight? If so, can we be seated in one of their sections?"
(1)Alex M.
Chain restaurant wasn't expecting much. Wife's streak was bleeding asked for medium well. Sent it back came back burnt and cut up in three pieces. Just took off completely. They did half price on my food. Waitress was nice and apologetic. Won't come back.
(1)Steef M.
I ordered a healthy dish off the back of the menu. Apparently it doesn't happen often because what they brought me was a small plate with a piece of chicken on it, neglecting the side salad and broccoli that come with it. The food was fine but the service was lacking. The fact that the waitress, food runner, and a third person who may have been a manager didn't realize right away that something was amiss was disconcerting. They also tried to convince someone at my table the the steak melt was the same as the steak sandwich, which another glance at the menu proved to be untrue. Half way trough the meal all of our glasses were empty and remained that way until we left. The waitress may be new and if that's the case her coworkers and trainers really failed her.
(2)Carrie W.
By far my favorite restaurant in the area. My fiance and I go here all the time. Great food, great service, average prices.
(5)Jody C.
Pricey, food was average. My son's steak tips well... he spent most of the time TRYING to eat it cause it was so tough. No real sandwich options, a bbq chicken or bbq beef sandwich would be nice. Waitress didn't go too out of her way as well. Not impressed.
(2)Davina S.
We stop through here twice a year on our way home from our sons Dr. Appt. at Riley hospital! My son is really picky and this place always hits the spot!!! Always friendly staff and food is always yummy!!
(4)Douglas H.
$1.99 22oz drafts
(3)Christine M.
Went for dinner. Sat for 15 minutes.... Nobody said hello or offered to take a drink order. Nothing. They kept servicing everyone around me. Just not me. I left. First I told the hostess that my server never came to my table. Then I left. Went to Qdoba's and had some great service and awesome chicken tortilla soup! :)
(1)Stephanie M.
Good food, good service, reasonable prices. We visited there last night. We had a party of 4 and 2 ordered steaks which were to their liking. We all love the rolls. One ordered the Chicken Salad and loved it and I ordered the Mini Roadies. It was different being on one of the rolls they generally serve before you eat, but good. The chips that come with it are very salty. I would probably substitue a different side dish if I ordered that again.
(4)Rachel R.
On a visit (I'm from California), I came here with my Grandparents, Aunt, Uncle and Younger Cousin. I generally liked this place & they definitely had great deals. The steak was cooked well and I generally can't think of any thing negative to say.. The peanut thing is interesting. Their ranch dressing is delicious here Typical steakhouse fare.
(4)John C.
Overall a decent place to stop by. I'm passing through town and wanted something close. Food was good but little salty.
(2)Erika D.
Which came first -- Logan's or Texas Roadhouse? Regardless, the atmosphere and ambience are quite similar, but the food is astronomically different. WF and I had made a trip in to Muncie, down to Anderson, followed in to Indianapolis, and finally found ourselves starved in Plainfield, IN (finding an Old Navy that sells maternity clothes, or is still open for that matter, is next to IMPOSSIBLE in this state). Logan's is a steakhouse familiar to where we lived in KY, so we are no strangers. However, this was, by far, the best meal I've received from Logan's. I ordered the 6 oz sirloin, medium, with a side salad with ranch dressing, a baked potato with sour cream and butter, and a Mr. Pibb. Boring? Yes. But the food was absolutely perfect. The steak was cooked exactly how I'd ordered it, was insanely moist, and had just the right amount of "chew" to it. WF had a triple shrimp something, which included popcorn shrimp, breaded shrimp, and 2 shrimp skewers. He raved about the flavor of the shrimp, combined with the seasonings in the breading, and left both skewers on his plate, as he was beyond stuffed from the generous size portions. Our waitress was great and kept our drinks full. We dined on what seemed to be a fairly busy evening, but walked in and right to our table, with no wait. The food was prepared and brought to the table in a very timely fashion. After a long day of shopping until I was beyond starving, this meal most definitely hit the spot!
(4)Jared B.
The atmosphere was decent, the server was somewhat attentive, and my entree was bland. I had the Mesquite Wood-Grilled Chicken and asked if they could spice it up with some seasonings. Was cooked correctly, but had little to no taste at all. Was like chewing air. The Grilled Vegetable Skewer was AMAZING. So full of flavor! I wish I had just ordered a few of this as my meal. They are expensive for what they are, but so tasty! Their beer selection is pathetic. They still has Sam Adam's Winter Lager on in June! Really? I would go back because the place is nice for families, clean, and reasonably priced. I will just order something different.
(3)