Lori V.

I recently made the mistake of staying at this place during a family vacation. This is by far the worst hotel I have ever stayed in. We booked a 2 bedroom suite with access to a grill for cooking. Our grill was literally located in the gravel parking lot of the resort. The room was filthy and there was an infestation of yellow jackets under the porch light of our suite. The air conditioner broke on our second day. The maintenance man finally came at 10:30 at night to attempt to fix it. He cleaned the filter and told us to let them know if it is not cooler by morning. It was 88 degrees in the main room at 10:30 at night, and even worse in the other rooms. When we told him that was unacceptable, he got angry and yelled at us about going to buy a new air conditioner from walmart. I told him that he should go buy one becauase we cannot stay in rooms this hot. They wouldn't move us to an empty room because they said that their cleaner didn't finish cleaning any of the rooms that day, so there were no clean rooms available. THe maintenance man finally returned with a new air condidtioner, and installed it. This air conditioner worked. However, in the process of installing it in a rage, he cut himselft. THere was blood on the wall and on the door. While removing the old air conditioner, it leaked dirty water all over the floor and the futon. He replaced the futon and tried to wipe off the water on the floor with a bath towel. He left he blood for us to clean up though!. To top if off, the front desk said they would clean it up when we left. This place should be shut down. Disgusting, filthy, infested and incredibly rude staff. I am giving this place 1 star because it won't let me give zero stars.