This place is DOWN RIGHT NASTY, and the employees are obviously just plain LAZY! We stopped in to get shakes and us the restroom after a soccer game, that was a mistake!!!! The bathrooms were atrocious and so was the dining room. And the employees were obviously as lazy as they come. See my pic of the glass on the floor, and notice the waitress sitting right in front of it! Its not like it is hidden, how many people walk by that and just left it there.????? Needless to say we left without getting our shakes, after my experience and the other pics here on yelp, i decided against it. And I wish we could give ZERO STARS!!! STAY AWAY!
(1)
Bosco P.
This place is the worst!!!! The food is fine..................if you can get seated or waited on. It is dirty and what makes it worse is the nighttime managers act like they don't care at all. I work nights close to this place so I frequent this place more than I'd like out of necessity. My co worker and I have walked out a few times because we never got waited on. Go elsewhere!!!!
(1)
Ryan S.
This place is absolutely ratchet. How are they still operating? So nasty, there is no way they could pass an inspection of any kind
(1)
Tim H.
I could only wish that I could give 10 negative stars for this joke of a place. Every time I order chicken I'm forced to pull up to the edge of the road and wait sum times 10-20-30 mins or until I get fed up and go in. The funny thing is there's never anyone in the drive thru behind me. It has to be the most disgusting atmosphere of any Steak 'n Shake I've ever been to. The management is the worst of all the employees, they should be training them but instead they play around cuss and do not pay attention to the orders. For a average 4$ meal I've waited over a half hour with only 2-3 people inside already with their food. I do not know who runs this place, and they must have no care for the customer and it's terribly obvious. BE WARE, DO NOT VISIT THIS LOCATION UNLESS YOU LIKE SHIT ASS SERVICE WITHOUT A SMILE!!! This place sucks
(1)
Caitlin T.
Is this place real? I found a large black hair dangling from my wrapped silverware and my salary dressing was spoiled.
(1)
Tarah D.
HORRIBLE serivce. No one knew what they were doing. Continously getting orders wrong. The food was cold. To many employees standing around and playing on their phones rather than working. Employees were also very cocky and rude. I wouldn't recommend this place to anyone. If you would like to eat at steak n shake I suggest the one in plainfield or the one in greenwood.
(1)
Peter P.
Worst layout ever. Huge building but a lot of wasted space inside with the way the counters/tables are laid out. Parts of the restaurant are cramped while other parts are cavernous. There's no dedicated carry-out register. Only 2 seats at the counter. Only ordered a milkshake, but it took almost 10 minutes to get it.
(2)
Emily S.
On a recent road trip from CA to OH, we stopped by Steak n Shake for breakfast. It was the worst meal we had in all the states we drove through! It was the first time in my life I had ordered a meal and not eaten it. The restaurant was gross and dirty. The food was pretty much the same. The grill was super dirty. Stay away from this Steak n Shake. It has turned me off to all Steak n Shakes.
(1)
Ronnie W.
lucky they got 1 star. I was on my way to the bank and needed to get something quick on my way back to work. Pulled into the drive thru and ordered a chicken taco salad, yes a chicken taco salad, for the third time I had to tell the guy a chicken taco salad ! This couldn't be good. Pulled around to pay and there was a car in front of me. So I do what any red blooded American does, I start checking my emails on my phone. lol . So while I am responding to emails and rocking to the radio, I noticed I have been sitting here for 18 minutes. Yes, 18 minutes, way too long to be in a drive thru waiting for a salad. Luckily they don't have the coral lanes that keep you trapped. Sorry Steak N Shake, but I am in a bit of a rush to get to work, so I bailed out and went to Taco Bell.
(1)
Na F.
HORRIBLE, HORRIBLE SERVICE ........... No one knew what they were doing, people were standing around, as one gal start to wait on me, someone yelled out for spoons, she got, then phone rang, must have been personal call, for she yelled name, then left ( to find?? ). .. guy on grill, was not even watching what he was cooking, just threw burgers on, got talking, then went back.. By that time, I was steaming and Walked out, No Order Ever Taken..
(1)
Efrain P.
Bad service They took forever to bring the drinks And another time they forgot we were there waiting.. The Food is good But they can't handle a good service They need new management and more waitress
(1)
Michael P.
This place blows. Waitress was a ding bat who was running around and complaining out loud about the other workers. She forgot my shake and once we got our food she quit visiting our table. We had to flag down the manager for a drink refill.
(1)
Catherine K.
Your average Steak N Shake. The inside was bright and clean. Service was quick, of course. The only downside is the location -- I had to turn right, go up to Aldi, turn around in the parking lot and then head back towards downtown.
(4)
sean v.
Worst experience ever at Steak and Shake. The problems started as soon as we walked in. We were seated quickly but then it took a while to take our order, and the waitress was one of the meanest we have ever encountered. We ignored her attitude then we waited...and waited..., and waited. Mind you the place was almost empty and staff was plentiful. Every 15 minutes or so someone would come out and give us a different story on why our food was not coming out. After a full hour of waiting we got up and told the manager we were leaving, then the waitress came out with our food and actually yelled at us. Being starving after a long flight we sat down and ate. No napkins, no apology, mean waitress, and an hour wait for a hamburger. Which waitress? Large Marge with a bun on her head. Avoid her.
(1)
Bryan D.
Great service from our waitress. We were quickly seated. Restaurant was clean, food was great. I had the Frisco Melt and a Chocolate shake. It did not disappoint at all. I recommend the burger / fry seasoning on the fries for some extra flavor. My entire family loves this restaurant and we have never been disappointed.
(4)
Neal W.
I'm actually not a fan of the Steak N' Shake brand. However, the service at this restaurant was so great that I'm giving it four stars. Recommended.
(4)
Tim G.
This place is DOWN RIGHT NASTY, and the employees are obviously just plain LAZY! We stopped in to get shakes and us the restroom after a soccer game, that was a mistake!!!! The bathrooms were atrocious and so was the dining room. And the employees were obviously as lazy as they come. See my pic of the glass on the floor, and notice the waitress sitting right in front of it! Its not like it is hidden, how many people walk by that and just left it there.????? Needless to say we left without getting our shakes, after my experience and the other pics here on yelp, i decided against it. And I wish we could give ZERO STARS!!! STAY AWAY!
(1)
Bosco P.
This place is the worst!!!! The food is fine..................if you can get seated or waited on. It is dirty and what makes it worse is the nighttime managers act like they don't care at all. I work nights close to this place so I frequent this place more than I'd like out of necessity. My co worker and I have walked out a few times because we never got waited on. Go elsewhere!!!!
(1)
Ryan S.
This place is absolutely ratchet. How are they still operating? So nasty, there is no way they could pass an inspection of any kind
(1)
Tim H.
I could only wish that I could give 10 negative stars for this joke of a place. Every time I order chicken I'm forced to pull up to the edge of the road and wait sum times 10-20-30 mins or until I get fed up and go in. The funny thing is there's never anyone in the drive thru behind me. It has to be the most disgusting atmosphere of any Steak 'n Shake I've ever been to. The management is the worst of all the employees, they should be training them but instead they play around cuss and do not pay attention to the orders. For a average 4$ meal I've waited over a half hour with only 2-3 people inside already with their food. I do not know who runs this place, and they must have no care for the customer and it's terribly obvious. BE WARE, DO NOT VISIT THIS LOCATION UNLESS YOU LIKE SHIT ASS SERVICE WITHOUT A SMILE!!! This place sucks
(1)
Na F.
HORRIBLE, HORRIBLE SERVICE ........... No one knew what they were doing, people were standing around, as one gal start to wait on me, someone yelled out for spoons, she got, then phone rang, must have been personal call, for she yelled name, then left ( to find?? ). .. guy on grill, was not even watching what he was cooking, just threw burgers on, got talking, then went back.. By that time, I was steaming and Walked out, No Order Ever Taken..
(1)
Efrain P.
Bad service They took forever to bring the drinks And another time they forgot we were there waiting.. The Food is good But they can't handle a good service They need new management and more waitress
(1)
Caitlin T.
Is this place real? I found a large black hair dangling from my wrapped silverware and my salary dressing was spoiled.
(1)
Tarah D.
HORRIBLE serivce. No one knew what they were doing. Continously getting orders wrong. The food was cold. To many employees standing around and playing on their phones rather than working. Employees were also very cocky and rude. I wouldn't recommend this place to anyone. If you would like to eat at steak n shake I suggest the one in plainfield or the one in greenwood.
(1)
Michael P.
This place blows. Waitress was a ding bat who was running around and complaining out loud about the other workers. She forgot my shake and once we got our food she quit visiting our table. We had to flag down the manager for a drink refill.
(1)
Catherine K.
Your average Steak N Shake. The inside was bright and clean. Service was quick, of course. The only downside is the location -- I had to turn right, go up to Aldi, turn around in the parking lot and then head back towards downtown.
(4)
sean v.
Worst experience ever at Steak and Shake. The problems started as soon as we walked in. We were seated quickly but then it took a while to take our order, and the waitress was one of the meanest we have ever encountered. We ignored her attitude then we waited...and waited..., and waited. Mind you the place was almost empty and staff was plentiful. Every 15 minutes or so someone would come out and give us a different story on why our food was not coming out. After a full hour of waiting we got up and told the manager we were leaving, then the waitress came out with our food and actually yelled at us. Being starving after a long flight we sat down and ate. No napkins, no apology, mean waitress, and an hour wait for a hamburger. Which waitress? Large Marge with a bun on her head. Avoid her.
(1)
Bryan D.
Great service from our waitress. We were quickly seated. Restaurant was clean, food was great. I had the Frisco Melt and a Chocolate shake. It did not disappoint at all. I recommend the burger / fry seasoning on the fries for some extra flavor. My entire family loves this restaurant and we have never been disappointed.
(4)
Neal W.
I'm actually not a fan of the Steak N' Shake brand. However, the service at this restaurant was so great that I'm giving it four stars. Recommended.
(4)
Peter P.
Worst layout ever. Huge building but a lot of wasted space inside with the way the counters/tables are laid out. Parts of the restaurant are cramped while other parts are cavernous. There's no dedicated carry-out register. Only 2 seats at the counter. Only ordered a milkshake, but it took almost 10 minutes to get it.
(2)
Emily S.
On a recent road trip from CA to OH, we stopped by Steak n Shake for breakfast. It was the worst meal we had in all the states we drove through! It was the first time in my life I had ordered a meal and not eaten it. The restaurant was gross and dirty. The food was pretty much the same. The grill was super dirty. Stay away from this Steak n Shake. It has turned me off to all Steak n Shakes.
(1)
Ronnie W.
lucky they got 1 star. I was on my way to the bank and needed to get something quick on my way back to work. Pulled into the drive thru and ordered a chicken taco salad, yes a chicken taco salad, for the third time I had to tell the guy a chicken taco salad ! This couldn't be good. Pulled around to pay and there was a car in front of me. So I do what any red blooded American does, I start checking my emails on my phone. lol . So while I am responding to emails and rocking to the radio, I noticed I have been sitting here for 18 minutes. Yes, 18 minutes, way too long to be in a drive thru waiting for a salad. Luckily they don't have the coral lanes that keep you trapped. Sorry Steak N Shake, but I am in a bit of a rush to get to work, so I bailed out and went to Taco Bell.
(1)
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Address :3810 W Washington St
Indianapolis, IN, 46241
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : No
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Tim G.
This place is DOWN RIGHT NASTY, and the employees are obviously just plain LAZY! We stopped in to get shakes and us the restroom after a soccer game, that was a mistake!!!! The bathrooms were atrocious and so was the dining room. And the employees were obviously as lazy as they come. See my pic of the glass on the floor, and notice the waitress sitting right in front of it! Its not like it is hidden, how many people walk by that and just left it there.????? Needless to say we left without getting our shakes, after my experience and the other pics here on yelp, i decided against it. And I wish we could give ZERO STARS!!! STAY AWAY!
(1)Bosco P.
This place is the worst!!!! The food is fine..................if you can get seated or waited on. It is dirty and what makes it worse is the nighttime managers act like they don't care at all. I work nights close to this place so I frequent this place more than I'd like out of necessity. My co worker and I have walked out a few times because we never got waited on. Go elsewhere!!!!
(1)Ryan S.
This place is absolutely ratchet. How are they still operating? So nasty, there is no way they could pass an inspection of any kind
(1)Tim H.
I could only wish that I could give 10 negative stars for this joke of a place. Every time I order chicken I'm forced to pull up to the edge of the road and wait sum times 10-20-30 mins or until I get fed up and go in. The funny thing is there's never anyone in the drive thru behind me. It has to be the most disgusting atmosphere of any Steak 'n Shake I've ever been to. The management is the worst of all the employees, they should be training them but instead they play around cuss and do not pay attention to the orders. For a average 4$ meal I've waited over a half hour with only 2-3 people inside already with their food. I do not know who runs this place, and they must have no care for the customer and it's terribly obvious. BE WARE, DO NOT VISIT THIS LOCATION UNLESS YOU LIKE SHIT ASS SERVICE WITHOUT A SMILE!!! This place sucks
(1)Caitlin T.
Is this place real? I found a large black hair dangling from my wrapped silverware and my salary dressing was spoiled.
(1)Tarah D.
HORRIBLE serivce. No one knew what they were doing. Continously getting orders wrong. The food was cold. To many employees standing around and playing on their phones rather than working. Employees were also very cocky and rude. I wouldn't recommend this place to anyone. If you would like to eat at steak n shake I suggest the one in plainfield or the one in greenwood.
(1)Peter P.
Worst layout ever. Huge building but a lot of wasted space inside with the way the counters/tables are laid out. Parts of the restaurant are cramped while other parts are cavernous. There's no dedicated carry-out register. Only 2 seats at the counter. Only ordered a milkshake, but it took almost 10 minutes to get it.
(2)Emily S.
On a recent road trip from CA to OH, we stopped by Steak n Shake for breakfast. It was the worst meal we had in all the states we drove through! It was the first time in my life I had ordered a meal and not eaten it. The restaurant was gross and dirty. The food was pretty much the same. The grill was super dirty. Stay away from this Steak n Shake. It has turned me off to all Steak n Shakes.
(1)Ronnie W.
lucky they got 1 star. I was on my way to the bank and needed to get something quick on my way back to work. Pulled into the drive thru and ordered a chicken taco salad, yes a chicken taco salad, for the third time I had to tell the guy a chicken taco salad ! This couldn't be good. Pulled around to pay and there was a car in front of me. So I do what any red blooded American does, I start checking my emails on my phone. lol . So while I am responding to emails and rocking to the radio, I noticed I have been sitting here for 18 minutes. Yes, 18 minutes, way too long to be in a drive thru waiting for a salad. Luckily they don't have the coral lanes that keep you trapped. Sorry Steak N Shake, but I am in a bit of a rush to get to work, so I bailed out and went to Taco Bell.
(1)Na F.
HORRIBLE, HORRIBLE SERVICE ........... No one knew what they were doing, people were standing around, as one gal start to wait on me, someone yelled out for spoons, she got, then phone rang, must have been personal call, for she yelled name, then left ( to find?? ). .. guy on grill, was not even watching what he was cooking, just threw burgers on, got talking, then went back.. By that time, I was steaming and Walked out, No Order Ever Taken..
(1)Efrain P.
Bad service They took forever to bring the drinks And another time they forgot we were there waiting.. The Food is good But they can't handle a good service They need new management and more waitress
(1)Michael P.
This place blows. Waitress was a ding bat who was running around and complaining out loud about the other workers. She forgot my shake and once we got our food she quit visiting our table. We had to flag down the manager for a drink refill.
(1)Catherine K.
Your average Steak N Shake. The inside was bright and clean. Service was quick, of course. The only downside is the location -- I had to turn right, go up to Aldi, turn around in the parking lot and then head back towards downtown.
(4)sean v.
Worst experience ever at Steak and Shake. The problems started as soon as we walked in. We were seated quickly but then it took a while to take our order, and the waitress was one of the meanest we have ever encountered. We ignored her attitude then we waited...and waited..., and waited. Mind you the place was almost empty and staff was plentiful. Every 15 minutes or so someone would come out and give us a different story on why our food was not coming out. After a full hour of waiting we got up and told the manager we were leaving, then the waitress came out with our food and actually yelled at us. Being starving after a long flight we sat down and ate. No napkins, no apology, mean waitress, and an hour wait for a hamburger. Which waitress? Large Marge with a bun on her head. Avoid her.
(1)Bryan D.
Great service from our waitress. We were quickly seated. Restaurant was clean, food was great. I had the Frisco Melt and a Chocolate shake. It did not disappoint at all. I recommend the burger / fry seasoning on the fries for some extra flavor. My entire family loves this restaurant and we have never been disappointed.
(4)Neal W.
I'm actually not a fan of the Steak N' Shake brand. However, the service at this restaurant was so great that I'm giving it four stars. Recommended.
(4)Tim G.
This place is DOWN RIGHT NASTY, and the employees are obviously just plain LAZY! We stopped in to get shakes and us the restroom after a soccer game, that was a mistake!!!! The bathrooms were atrocious and so was the dining room. And the employees were obviously as lazy as they come. See my pic of the glass on the floor, and notice the waitress sitting right in front of it! Its not like it is hidden, how many people walk by that and just left it there.????? Needless to say we left without getting our shakes, after my experience and the other pics here on yelp, i decided against it. And I wish we could give ZERO STARS!!! STAY AWAY!
(1)Bosco P.
This place is the worst!!!! The food is fine..................if you can get seated or waited on. It is dirty and what makes it worse is the nighttime managers act like they don't care at all. I work nights close to this place so I frequent this place more than I'd like out of necessity. My co worker and I have walked out a few times because we never got waited on. Go elsewhere!!!!
(1)Ryan S.
This place is absolutely ratchet. How are they still operating? So nasty, there is no way they could pass an inspection of any kind
(1)Tim H.
I could only wish that I could give 10 negative stars for this joke of a place. Every time I order chicken I'm forced to pull up to the edge of the road and wait sum times 10-20-30 mins or until I get fed up and go in. The funny thing is there's never anyone in the drive thru behind me. It has to be the most disgusting atmosphere of any Steak 'n Shake I've ever been to. The management is the worst of all the employees, they should be training them but instead they play around cuss and do not pay attention to the orders. For a average 4$ meal I've waited over a half hour with only 2-3 people inside already with their food. I do not know who runs this place, and they must have no care for the customer and it's terribly obvious. BE WARE, DO NOT VISIT THIS LOCATION UNLESS YOU LIKE SHIT ASS SERVICE WITHOUT A SMILE!!! This place sucks
(1)Na F.
HORRIBLE, HORRIBLE SERVICE ........... No one knew what they were doing, people were standing around, as one gal start to wait on me, someone yelled out for spoons, she got, then phone rang, must have been personal call, for she yelled name, then left ( to find?? ). .. guy on grill, was not even watching what he was cooking, just threw burgers on, got talking, then went back.. By that time, I was steaming and Walked out, No Order Ever Taken..
(1)Efrain P.
Bad service They took forever to bring the drinks And another time they forgot we were there waiting.. The Food is good But they can't handle a good service They need new management and more waitress
(1)Caitlin T.
Is this place real? I found a large black hair dangling from my wrapped silverware and my salary dressing was spoiled.
(1)Tarah D.
HORRIBLE serivce. No one knew what they were doing. Continously getting orders wrong. The food was cold. To many employees standing around and playing on their phones rather than working. Employees were also very cocky and rude. I wouldn't recommend this place to anyone. If you would like to eat at steak n shake I suggest the one in plainfield or the one in greenwood.
(1)Michael P.
This place blows. Waitress was a ding bat who was running around and complaining out loud about the other workers. She forgot my shake and once we got our food she quit visiting our table. We had to flag down the manager for a drink refill.
(1)Catherine K.
Your average Steak N Shake. The inside was bright and clean. Service was quick, of course. The only downside is the location -- I had to turn right, go up to Aldi, turn around in the parking lot and then head back towards downtown.
(4)sean v.
Worst experience ever at Steak and Shake. The problems started as soon as we walked in. We were seated quickly but then it took a while to take our order, and the waitress was one of the meanest we have ever encountered. We ignored her attitude then we waited...and waited..., and waited. Mind you the place was almost empty and staff was plentiful. Every 15 minutes or so someone would come out and give us a different story on why our food was not coming out. After a full hour of waiting we got up and told the manager we were leaving, then the waitress came out with our food and actually yelled at us. Being starving after a long flight we sat down and ate. No napkins, no apology, mean waitress, and an hour wait for a hamburger. Which waitress? Large Marge with a bun on her head. Avoid her.
(1)Bryan D.
Great service from our waitress. We were quickly seated. Restaurant was clean, food was great. I had the Frisco Melt and a Chocolate shake. It did not disappoint at all. I recommend the burger / fry seasoning on the fries for some extra flavor. My entire family loves this restaurant and we have never been disappointed.
(4)Neal W.
I'm actually not a fan of the Steak N' Shake brand. However, the service at this restaurant was so great that I'm giving it four stars. Recommended.
(4)Peter P.
Worst layout ever. Huge building but a lot of wasted space inside with the way the counters/tables are laid out. Parts of the restaurant are cramped while other parts are cavernous. There's no dedicated carry-out register. Only 2 seats at the counter. Only ordered a milkshake, but it took almost 10 minutes to get it.
(2)Emily S.
On a recent road trip from CA to OH, we stopped by Steak n Shake for breakfast. It was the worst meal we had in all the states we drove through! It was the first time in my life I had ordered a meal and not eaten it. The restaurant was gross and dirty. The food was pretty much the same. The grill was super dirty. Stay away from this Steak n Shake. It has turned me off to all Steak n Shakes.
(1)Ronnie W.
lucky they got 1 star. I was on my way to the bank and needed to get something quick on my way back to work. Pulled into the drive thru and ordered a chicken taco salad, yes a chicken taco salad, for the third time I had to tell the guy a chicken taco salad ! This couldn't be good. Pulled around to pay and there was a car in front of me. So I do what any red blooded American does, I start checking my emails on my phone. lol . So while I am responding to emails and rocking to the radio, I noticed I have been sitting here for 18 minutes. Yes, 18 minutes, way too long to be in a drive thru waiting for a salad. Luckily they don't have the coral lanes that keep you trapped. Sorry Steak N Shake, but I am in a bit of a rush to get to work, so I bailed out and went to Taco Bell.
(1)