This will be a short and simple review as i haven't eaten steak and shake food for about 4 years now. Half priced happy hour. 2 - 4 everyday. Half priced milk shakes..all milk shakes. Sold.
(3)
Richard P.
I had no intention of reviewing what I had intended to be a quick stop for a bite to eat on my way to run a few errands on the Northeast side of Indy. I'm a Steak n' Shake fan, drive-thru or dine-in, but even I'll acknowledge you tend to get a lot of consistency between locations and a review kind of seems pointless. I'd decided to dine in for a relaxing meal and some reading. As a standard of every location, curb cuts are generally fine (except for older locations) and there's always designated parking. While I'd argue that the Steak n' Shake interior design isn't particularly wheelchair friendly, for the most part they make it work. Today's visit was a perfect example of how a bad design can ultimately go wrong. I arrived in this location and only waited a couple minutes before a host arrived, spied my wheelchair, looked around, and seemed a little bewildered. Admittedly, they had a healthy crowd for what was a mid-afternoon lunch. If you know the usual design, you enter with a cash register/lunch counter on one side, a section with booths, and a section with a weaving together of booths and tables. In this location, the all booth section is divided separately from the booth/table section. The problem with this design is that anytime there's anything in the aisles, entrance into the table section is blocked for anyone in a wheelchair - that means in/out. (In other words, technically this is a fire code violation). The only way I could get to the only section I could sit in out of the three was to go around another aisle (that also had people in it, but was workable) and then wheel back to the section. I ended up being seated alone at a six-top, a particularly awkward choice when a party of six came in about five minutes later. The host brought me to the table, no menus, then hesitated before it dawned on him that maybe moving the chair was a good idea. Admittedly, I can do this myself but it's pretty basic customer service. A good 20 minutes later, a server was serving another table and happened to look over at me reading my magazine still waiting for service. She asked if I'd been helped - I had not. She came over a couple minutes later and, to her credit, at least apologized profusely. I placed my order for a bacon/cheeseburger with fries off their $3.99 menu along with my usual iced tea (only $1 at Steak n' Shake). She returned a few moments later with the tea and informed me that she'd comped the drink because of my long wait. If everything had gone well from this point on, Steak n' Shake would not be looking at a 1-star review. Unfortunately, it didn't. The food arrived a few minutes later. It was decent enough. This is fast food, after all. However, I had no ketchup on the table and couldn't find a neighboring table with it. My server arrived back at my table just as I was nearly done, though she basically said "here you go," dropped off the check and was off again. I will at least say the drink was really comped. I suppose I ultimately paid for the comped drink, because I never got offered a refill despite lingering for a few minutes to finish reading. If you've read my reviews for any length of time, you know I take my iced tea refills seriously. Things seemed to be starting to smooth out when either a manager or a shift manager showed up on the floor to help out, though I was more baffled that she seemed oblivious to the chaos that had unfolded. If I really accepted that there'd been an attempt at decent customer service, I'd probably add a star for the food. Heck, even Ruby Tuesday got two stars from me. Ultimately, I simply can't be generous when every aspect of a meal was disappointing and a restaurant's poor planning and interior design poses a risk to its customers. Such is the case with this particular location. If anyone had even apologized for the inconvenient seating, I'd have likely felt better knowing that at least they seemed to care - after all, unless you've really dealt with a wheelchair regularly you just don't think of the fact that you might be blocking someone in by how you seat your customers. The initial wait was forgivable had customer service improved post-apology, but it didn't. In fact, I'd have probably been forgiving had my comped drink included a refill or two along with some semblance of customer service. It didn't. In the end, this was customer service failure in a myriad of ways - the long wait, the inadequately equipped table, the absent server, the lack of refills, and the accessibility concerns. With so many other options in the area, this location of Steak n' Shake joins my list of places that have lost my business forever.
(1)
Nicole I.
It was terrible here. The servers were more interested in each other than their customers. The waiter we had was the service trainer which I found hilarious seeing as he came to our table twice the entire time we were there. We got one refill after I had to walk up and ask for it myself after 10 minutes of waiting. It was 7:30 prime time dinner time and no one was there, not shocking after seeing how we were treated....
(1)
Sue K.
Slow service have been in line at drive thru for 20mins. Person at drive thru was rude and did not apologize for the long wait or thank me for waiting
(1)
Kevin H.
If you want some really good fast food and you enjoy horrible rude service and a little bit of soda with your ice, then this is the place for you
(1)
Morgan H.
Went in for a late shake and some breakfast and the young lady who served us was awesome. I know we were the only ones there but I must say I've never had great service like that. :)
(4)
Lawrance M.
Worst experience at a restaurant in years. Tables weren't getting cleared off so the line to be seated was out the door. People were leaving before getting seated since it was taking so long. Once seated, it took 15 minutes just to be greeted. Didn't get the lemon for my water that I asked for. Shakes are so delayed we couldn't even order them. Received our meal after 35 minutes with cold fries and no silverware or napkins to eat with. Garbage was all over the floor, employees yelling at each other because customers are so upset. When I complained to the manager over the counter, she started clearing off dirty dishes and I let her know they had been sitting there over an hour since I walked in! She said she was in her office the entire time and had no idea all this was going on in the restaurant. I then told her she was in over her head and that I was going to complain to Corporate, to which she replied: "That's Fine!" This place needs a new manager in the worst way.
(1)
Susan W.
I've been to this restaurant a few times and the late night staff is always rude and unfriendly. Tonight when trying to go there around 11, they told us the dining room was closed as they were kicking another couple out. I hate to complain about restaurants but I would much rather go down the street to Applebees or IHOP for late night dining. I love the food at Steak 'n Shake, but it's not worth the rude staff.
(1)
Jordan M.
I've been an occasional dine-in customer at this Steak n Shake for several years and have always found the food to be consistently good for a Steak n Shake. However, you occasionally get underpaid staff who clearly don't know you would tip them well if they kept your water full and came to your table more than once or twice.
(4)
Andy R.
Forget about it - my recent dining experience here was woefully pathetic. We arrived and waited a few minutes to be seated - no big deal there. But after being shown to our table, we then waited another 5 or so minutes to be offered drinks and have our order taken. A family of 7 came in after us, we're seated immediately and had their orders taken immediately. They received their whole order before I did and ate and left the restaurant before we even received our food. My wife ordered the chilly deluxe which came out by itself and was anything but deluxe - in fact it was barely edible and had almost zero flavor. Eventually, after 22 minutes my food and the food of my 2 year old son eventually arrived via a despondent looking unapologetic waitress. Our food wasn't even hot - half warm at best and again lacking in flavor. Even trying to pay for the bill was a monumental effort - others simply left cash on the counter and walked out the door. I waited 4-5 minutes before the manager eventually sauntered up to the checkout and processed my bill. While waiting for my food and waiting to pay the bill - I came within seconds of simply walking out of this place. It was clearly understaffed, the service was deplorable, and the food well below average. I will never go there again and next time will take more enjoyment giving my $20 to a homeless person. Don't waste your time with this low grade tasteless dive...
(1)
Lindsey M.
Odie are server was GREAT!!! The manager Cindy was very rude and unprofessional. She rolled her eyes at me when I asked her for a new cheese sauce cause mine was cold.
(2)
Jon F.
Rachael was great at the front counter. My Chicago Style Frank was room temperature and there were no napkins in the to-go bag.
(2)
Ruben L.
Someone once told me that Steak N Shake was the midwest equivalent of In 'N Out. That person was horribly wrong. I can understand the appeal of Steak N Shake. Most if not all of them are 24- hours, you can get a meal for under $4, and it's a romantic place to take someone on a first date. Ok, that last one is definitely not true, but the hours and price certainly have some drawing power. Sadly, the hours and price cannot fix the fact that the food here is subpar. The burgers here are flavorless and dull. I cannot stand their fries, as they are cut shoe string style. I don't know what it is about shoe string cut fries, but they just don't do anything for me. In the hierarchy of fries, they would be just below Hot 'N Now, or even Carl's Jr/Hardees. The one saving grace is their shakes. Throughout the year they have a "flavor of the month", to go along with your standard vanilla, chocolate and strawberry. This month happens to be egg nog (bleeeech) which I passed on. It is sad that a large milkshake costs as much as a whole meal in some cases, but I certainly derive more satisfaction from a shake, than I do any combo meal I have ever had. Overall- late nite dining options are few and far between, so this may be your only choice. As for me, I'd sooner eat a bowl of Ramen than go here for food (shakes not included). Chuck Norris Rating- The People's Elbow btw- Happy hour from 2pm-4pm M-F- all shakes/drinks are half off.
(2)
Justin F.
Being from California this was my first time here, had it the day I arrived! Food was pretty good, hot and fast! Staff was very courteous and pleasant even late at night!
(4)
Aboud Y.
I like this chain and its too bad we don't have it out East. The burgers are satisfying, the shakes pretty darn good, the price is right, and you can't complain about their hours (they don't close!) I'd prolly give them 5 stars after a good night out!
(3)
Jason B.
This will be a short and simple review as i haven't eaten steak and shake food for about 4 years now. Half priced happy hour. 2 - 4 everyday. Half priced milk shakes..all milk shakes. Sold.
(3)
Richard P.
I had no intention of reviewing what I had intended to be a quick stop for a bite to eat on my way to run a few errands on the Northeast side of Indy. I'm a Steak n' Shake fan, drive-thru or dine-in, but even I'll acknowledge you tend to get a lot of consistency between locations and a review kind of seems pointless. I'd decided to dine in for a relaxing meal and some reading. As a standard of every location, curb cuts are generally fine (except for older locations) and there's always designated parking. While I'd argue that the Steak n' Shake interior design isn't particularly wheelchair friendly, for the most part they make it work. Today's visit was a perfect example of how a bad design can ultimately go wrong. I arrived in this location and only waited a couple minutes before a host arrived, spied my wheelchair, looked around, and seemed a little bewildered. Admittedly, they had a healthy crowd for what was a mid-afternoon lunch. If you know the usual design, you enter with a cash register/lunch counter on one side, a section with booths, and a section with a weaving together of booths and tables. In this location, the all booth section is divided separately from the booth/table section. The problem with this design is that anytime there's anything in the aisles, entrance into the table section is blocked for anyone in a wheelchair - that means in/out. (In other words, technically this is a fire code violation). The only way I could get to the only section I could sit in out of the three was to go around another aisle (that also had people in it, but was workable) and then wheel back to the section. I ended up being seated alone at a six-top, a particularly awkward choice when a party of six came in about five minutes later. The host brought me to the table, no menus, then hesitated before it dawned on him that maybe moving the chair was a good idea. Admittedly, I can do this myself but it's pretty basic customer service. A good 20 minutes later, a server was serving another table and happened to look over at me reading my magazine still waiting for service. She asked if I'd been helped - I had not. She came over a couple minutes later and, to her credit, at least apologized profusely. I placed my order for a bacon/cheeseburger with fries off their $3.99 menu along with my usual iced tea (only $1 at Steak n' Shake). She returned a few moments later with the tea and informed me that she'd comped the drink because of my long wait. If everything had gone well from this point on, Steak n' Shake would not be looking at a 1-star review. Unfortunately, it didn't. The food arrived a few minutes later. It was decent enough. This is fast food, after all. However, I had no ketchup on the table and couldn't find a neighboring table with it. My server arrived back at my table just as I was nearly done, though she basically said "here you go," dropped off the check and was off again. I will at least say the drink was really comped. I suppose I ultimately paid for the comped drink, because I never got offered a refill despite lingering for a few minutes to finish reading. If you've read my reviews for any length of time, you know I take my iced tea refills seriously. Things seemed to be starting to smooth out when either a manager or a shift manager showed up on the floor to help out, though I was more baffled that she seemed oblivious to the chaos that had unfolded. If I really accepted that there'd been an attempt at decent customer service, I'd probably add a star for the food. Heck, even Ruby Tuesday got two stars from me. Ultimately, I simply can't be generous when every aspect of a meal was disappointing and a restaurant's poor planning and interior design poses a risk to its customers. Such is the case with this particular location. If anyone had even apologized for the inconvenient seating, I'd have likely felt better knowing that at least they seemed to care - after all, unless you've really dealt with a wheelchair regularly you just don't think of the fact that you might be blocking someone in by how you seat your customers. The initial wait was forgivable had customer service improved post-apology, but it didn't. In fact, I'd have probably been forgiving had my comped drink included a refill or two along with some semblance of customer service. It didn't. In the end, this was customer service failure in a myriad of ways - the long wait, the inadequately equipped table, the absent server, the lack of refills, and the accessibility concerns. With so many other options in the area, this location of Steak n' Shake joins my list of places that have lost my business forever.
(1)
Nicole I.
It was terrible here. The servers were more interested in each other than their customers. The waiter we had was the service trainer which I found hilarious seeing as he came to our table twice the entire time we were there. We got one refill after I had to walk up and ask for it myself after 10 minutes of waiting. It was 7:30 prime time dinner time and no one was there, not shocking after seeing how we were treated....
(1)
Sue K.
Slow service have been in line at drive thru for 20mins. Person at drive thru was rude and did not apologize for the long wait or thank me for waiting
(1)
Kevin H.
If you want some really good fast food and you enjoy horrible rude service and a little bit of soda with your ice, then this is the place for you
(1)
Morgan H.
Went in for a late shake and some breakfast and the young lady who served us was awesome. I know we were the only ones there but I must say I've never had great service like that. :)
(4)
Jon F.
Rachael was great at the front counter. My Chicago Style Frank was room temperature and there were no napkins in the to-go bag.
(2)
Lawrance M.
Worst experience at a restaurant in years. Tables weren't getting cleared off so the line to be seated was out the door. People were leaving before getting seated since it was taking so long. Once seated, it took 15 minutes just to be greeted. Didn't get the lemon for my water that I asked for. Shakes are so delayed we couldn't even order them. Received our meal after 35 minutes with cold fries and no silverware or napkins to eat with. Garbage was all over the floor, employees yelling at each other because customers are so upset. When I complained to the manager over the counter, she started clearing off dirty dishes and I let her know they had been sitting there over an hour since I walked in! She said she was in her office the entire time and had no idea all this was going on in the restaurant. I then told her she was in over her head and that I was going to complain to Corporate, to which she replied: "That's Fine!" This place needs a new manager in the worst way.
(1)
Susan W.
I've been to this restaurant a few times and the late night staff is always rude and unfriendly. Tonight when trying to go there around 11, they told us the dining room was closed as they were kicking another couple out. I hate to complain about restaurants but I would much rather go down the street to Applebees or IHOP for late night dining. I love the food at Steak 'n Shake, but it's not worth the rude staff.
(1)
Jordan M.
I've been an occasional dine-in customer at this Steak n Shake for several years and have always found the food to be consistently good for a Steak n Shake. However, you occasionally get underpaid staff who clearly don't know you would tip them well if they kept your water full and came to your table more than once or twice.
(4)
Andy R.
Forget about it - my recent dining experience here was woefully pathetic. We arrived and waited a few minutes to be seated - no big deal there. But after being shown to our table, we then waited another 5 or so minutes to be offered drinks and have our order taken. A family of 7 came in after us, we're seated immediately and had their orders taken immediately. They received their whole order before I did and ate and left the restaurant before we even received our food. My wife ordered the chilly deluxe which came out by itself and was anything but deluxe - in fact it was barely edible and had almost zero flavor. Eventually, after 22 minutes my food and the food of my 2 year old son eventually arrived via a despondent looking unapologetic waitress. Our food wasn't even hot - half warm at best and again lacking in flavor. Even trying to pay for the bill was a monumental effort - others simply left cash on the counter and walked out the door. I waited 4-5 minutes before the manager eventually sauntered up to the checkout and processed my bill. While waiting for my food and waiting to pay the bill - I came within seconds of simply walking out of this place. It was clearly understaffed, the service was deplorable, and the food well below average. I will never go there again and next time will take more enjoyment giving my $20 to a homeless person. Don't waste your time with this low grade tasteless dive...
(1)
Lindsey M.
Odie are server was GREAT!!! The manager Cindy was very rude and unprofessional. She rolled her eyes at me when I asked her for a new cheese sauce cause mine was cold.
(2)
Ruben L.
Someone once told me that Steak N Shake was the midwest equivalent of In 'N Out. That person was horribly wrong. I can understand the appeal of Steak N Shake. Most if not all of them are 24- hours, you can get a meal for under $4, and it's a romantic place to take someone on a first date. Ok, that last one is definitely not true, but the hours and price certainly have some drawing power. Sadly, the hours and price cannot fix the fact that the food here is subpar. The burgers here are flavorless and dull. I cannot stand their fries, as they are cut shoe string style. I don't know what it is about shoe string cut fries, but they just don't do anything for me. In the hierarchy of fries, they would be just below Hot 'N Now, or even Carl's Jr/Hardees. The one saving grace is their shakes. Throughout the year they have a "flavor of the month", to go along with your standard vanilla, chocolate and strawberry. This month happens to be egg nog (bleeeech) which I passed on. It is sad that a large milkshake costs as much as a whole meal in some cases, but I certainly derive more satisfaction from a shake, than I do any combo meal I have ever had. Overall- late nite dining options are few and far between, so this may be your only choice. As for me, I'd sooner eat a bowl of Ramen than go here for food (shakes not included). Chuck Norris Rating- The People's Elbow btw- Happy hour from 2pm-4pm M-F- all shakes/drinks are half off.
(2)
Justin F.
Being from California this was my first time here, had it the day I arrived! Food was pretty good, hot and fast! Staff was very courteous and pleasant even late at night!
(4)
Aboud Y.
I like this chain and its too bad we don't have it out East. The burgers are satisfying, the shakes pretty darn good, the price is right, and you can't complain about their hours (they don't close!) I'd prolly give them 5 stars after a good night out!
(3)
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Address :8157 East 96th Street
Indianapolis, IN, 46256
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Late Night Parking : Private Lot Bike Parking : No Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : No
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Jason B.
This will be a short and simple review as i haven't eaten steak and shake food for about 4 years now. Half priced happy hour. 2 - 4 everyday. Half priced milk shakes..all milk shakes. Sold.
(3)Richard P.
I had no intention of reviewing what I had intended to be a quick stop for a bite to eat on my way to run a few errands on the Northeast side of Indy. I'm a Steak n' Shake fan, drive-thru or dine-in, but even I'll acknowledge you tend to get a lot of consistency between locations and a review kind of seems pointless. I'd decided to dine in for a relaxing meal and some reading. As a standard of every location, curb cuts are generally fine (except for older locations) and there's always designated parking. While I'd argue that the Steak n' Shake interior design isn't particularly wheelchair friendly, for the most part they make it work. Today's visit was a perfect example of how a bad design can ultimately go wrong. I arrived in this location and only waited a couple minutes before a host arrived, spied my wheelchair, looked around, and seemed a little bewildered. Admittedly, they had a healthy crowd for what was a mid-afternoon lunch. If you know the usual design, you enter with a cash register/lunch counter on one side, a section with booths, and a section with a weaving together of booths and tables. In this location, the all booth section is divided separately from the booth/table section. The problem with this design is that anytime there's anything in the aisles, entrance into the table section is blocked for anyone in a wheelchair - that means in/out. (In other words, technically this is a fire code violation). The only way I could get to the only section I could sit in out of the three was to go around another aisle (that also had people in it, but was workable) and then wheel back to the section. I ended up being seated alone at a six-top, a particularly awkward choice when a party of six came in about five minutes later. The host brought me to the table, no menus, then hesitated before it dawned on him that maybe moving the chair was a good idea. Admittedly, I can do this myself but it's pretty basic customer service. A good 20 minutes later, a server was serving another table and happened to look over at me reading my magazine still waiting for service. She asked if I'd been helped - I had not. She came over a couple minutes later and, to her credit, at least apologized profusely. I placed my order for a bacon/cheeseburger with fries off their $3.99 menu along with my usual iced tea (only $1 at Steak n' Shake). She returned a few moments later with the tea and informed me that she'd comped the drink because of my long wait. If everything had gone well from this point on, Steak n' Shake would not be looking at a 1-star review. Unfortunately, it didn't. The food arrived a few minutes later. It was decent enough. This is fast food, after all. However, I had no ketchup on the table and couldn't find a neighboring table with it. My server arrived back at my table just as I was nearly done, though she basically said "here you go," dropped off the check and was off again. I will at least say the drink was really comped. I suppose I ultimately paid for the comped drink, because I never got offered a refill despite lingering for a few minutes to finish reading. If you've read my reviews for any length of time, you know I take my iced tea refills seriously. Things seemed to be starting to smooth out when either a manager or a shift manager showed up on the floor to help out, though I was more baffled that she seemed oblivious to the chaos that had unfolded. If I really accepted that there'd been an attempt at decent customer service, I'd probably add a star for the food. Heck, even Ruby Tuesday got two stars from me. Ultimately, I simply can't be generous when every aspect of a meal was disappointing and a restaurant's poor planning and interior design poses a risk to its customers. Such is the case with this particular location. If anyone had even apologized for the inconvenient seating, I'd have likely felt better knowing that at least they seemed to care - after all, unless you've really dealt with a wheelchair regularly you just don't think of the fact that you might be blocking someone in by how you seat your customers. The initial wait was forgivable had customer service improved post-apology, but it didn't. In fact, I'd have probably been forgiving had my comped drink included a refill or two along with some semblance of customer service. It didn't. In the end, this was customer service failure in a myriad of ways - the long wait, the inadequately equipped table, the absent server, the lack of refills, and the accessibility concerns. With so many other options in the area, this location of Steak n' Shake joins my list of places that have lost my business forever.
(1)Nicole I.
It was terrible here. The servers were more interested in each other than their customers. The waiter we had was the service trainer which I found hilarious seeing as he came to our table twice the entire time we were there. We got one refill after I had to walk up and ask for it myself after 10 minutes of waiting. It was 7:30 prime time dinner time and no one was there, not shocking after seeing how we were treated....
(1)Sue K.
Slow service have been in line at drive thru for 20mins. Person at drive thru was rude and did not apologize for the long wait or thank me for waiting
(1)Kevin H.
If you want some really good fast food and you enjoy horrible rude service and a little bit of soda with your ice, then this is the place for you
(1)Morgan H.
Went in for a late shake and some breakfast and the young lady who served us was awesome. I know we were the only ones there but I must say I've never had great service like that. :)
(4)Lawrance M.
Worst experience at a restaurant in years. Tables weren't getting cleared off so the line to be seated was out the door. People were leaving before getting seated since it was taking so long. Once seated, it took 15 minutes just to be greeted. Didn't get the lemon for my water that I asked for. Shakes are so delayed we couldn't even order them. Received our meal after 35 minutes with cold fries and no silverware or napkins to eat with. Garbage was all over the floor, employees yelling at each other because customers are so upset. When I complained to the manager over the counter, she started clearing off dirty dishes and I let her know they had been sitting there over an hour since I walked in! She said she was in her office the entire time and had no idea all this was going on in the restaurant. I then told her she was in over her head and that I was going to complain to Corporate, to which she replied: "That's Fine!" This place needs a new manager in the worst way.
(1)Susan W.
I've been to this restaurant a few times and the late night staff is always rude and unfriendly. Tonight when trying to go there around 11, they told us the dining room was closed as they were kicking another couple out. I hate to complain about restaurants but I would much rather go down the street to Applebees or IHOP for late night dining. I love the food at Steak 'n Shake, but it's not worth the rude staff.
(1)Jordan M.
I've been an occasional dine-in customer at this Steak n Shake for several years and have always found the food to be consistently good for a Steak n Shake. However, you occasionally get underpaid staff who clearly don't know you would tip them well if they kept your water full and came to your table more than once or twice.
(4)Andy R.
Forget about it - my recent dining experience here was woefully pathetic. We arrived and waited a few minutes to be seated - no big deal there. But after being shown to our table, we then waited another 5 or so minutes to be offered drinks and have our order taken. A family of 7 came in after us, we're seated immediately and had their orders taken immediately. They received their whole order before I did and ate and left the restaurant before we even received our food. My wife ordered the chilly deluxe which came out by itself and was anything but deluxe - in fact it was barely edible and had almost zero flavor. Eventually, after 22 minutes my food and the food of my 2 year old son eventually arrived via a despondent looking unapologetic waitress. Our food wasn't even hot - half warm at best and again lacking in flavor. Even trying to pay for the bill was a monumental effort - others simply left cash on the counter and walked out the door. I waited 4-5 minutes before the manager eventually sauntered up to the checkout and processed my bill. While waiting for my food and waiting to pay the bill - I came within seconds of simply walking out of this place. It was clearly understaffed, the service was deplorable, and the food well below average. I will never go there again and next time will take more enjoyment giving my $20 to a homeless person. Don't waste your time with this low grade tasteless dive...
(1)Lindsey M.
Odie are server was GREAT!!! The manager Cindy was very rude and unprofessional. She rolled her eyes at me when I asked her for a new cheese sauce cause mine was cold.
(2)Jon F.
Rachael was great at the front counter. My Chicago Style Frank was room temperature and there were no napkins in the to-go bag.
(2)Ruben L.
Someone once told me that Steak N Shake was the midwest equivalent of In 'N Out. That person was horribly wrong. I can understand the appeal of Steak N Shake. Most if not all of them are 24- hours, you can get a meal for under $4, and it's a romantic place to take someone on a first date. Ok, that last one is definitely not true, but the hours and price certainly have some drawing power. Sadly, the hours and price cannot fix the fact that the food here is subpar. The burgers here are flavorless and dull. I cannot stand their fries, as they are cut shoe string style. I don't know what it is about shoe string cut fries, but they just don't do anything for me. In the hierarchy of fries, they would be just below Hot 'N Now, or even Carl's Jr/Hardees. The one saving grace is their shakes. Throughout the year they have a "flavor of the month", to go along with your standard vanilla, chocolate and strawberry. This month happens to be egg nog (bleeeech) which I passed on. It is sad that a large milkshake costs as much as a whole meal in some cases, but I certainly derive more satisfaction from a shake, than I do any combo meal I have ever had. Overall- late nite dining options are few and far between, so this may be your only choice. As for me, I'd sooner eat a bowl of Ramen than go here for food (shakes not included). Chuck Norris Rating- The People's Elbow btw- Happy hour from 2pm-4pm M-F- all shakes/drinks are half off.
(2)Justin F.
Being from California this was my first time here, had it the day I arrived! Food was pretty good, hot and fast! Staff was very courteous and pleasant even late at night!
(4)Aboud Y.
I like this chain and its too bad we don't have it out East. The burgers are satisfying, the shakes pretty darn good, the price is right, and you can't complain about their hours (they don't close!) I'd prolly give them 5 stars after a good night out!
(3)Jason B.
This will be a short and simple review as i haven't eaten steak and shake food for about 4 years now. Half priced happy hour. 2 - 4 everyday. Half priced milk shakes..all milk shakes. Sold.
(3)Richard P.
I had no intention of reviewing what I had intended to be a quick stop for a bite to eat on my way to run a few errands on the Northeast side of Indy. I'm a Steak n' Shake fan, drive-thru or dine-in, but even I'll acknowledge you tend to get a lot of consistency between locations and a review kind of seems pointless. I'd decided to dine in for a relaxing meal and some reading. As a standard of every location, curb cuts are generally fine (except for older locations) and there's always designated parking. While I'd argue that the Steak n' Shake interior design isn't particularly wheelchair friendly, for the most part they make it work. Today's visit was a perfect example of how a bad design can ultimately go wrong. I arrived in this location and only waited a couple minutes before a host arrived, spied my wheelchair, looked around, and seemed a little bewildered. Admittedly, they had a healthy crowd for what was a mid-afternoon lunch. If you know the usual design, you enter with a cash register/lunch counter on one side, a section with booths, and a section with a weaving together of booths and tables. In this location, the all booth section is divided separately from the booth/table section. The problem with this design is that anytime there's anything in the aisles, entrance into the table section is blocked for anyone in a wheelchair - that means in/out. (In other words, technically this is a fire code violation). The only way I could get to the only section I could sit in out of the three was to go around another aisle (that also had people in it, but was workable) and then wheel back to the section. I ended up being seated alone at a six-top, a particularly awkward choice when a party of six came in about five minutes later. The host brought me to the table, no menus, then hesitated before it dawned on him that maybe moving the chair was a good idea. Admittedly, I can do this myself but it's pretty basic customer service. A good 20 minutes later, a server was serving another table and happened to look over at me reading my magazine still waiting for service. She asked if I'd been helped - I had not. She came over a couple minutes later and, to her credit, at least apologized profusely. I placed my order for a bacon/cheeseburger with fries off their $3.99 menu along with my usual iced tea (only $1 at Steak n' Shake). She returned a few moments later with the tea and informed me that she'd comped the drink because of my long wait. If everything had gone well from this point on, Steak n' Shake would not be looking at a 1-star review. Unfortunately, it didn't. The food arrived a few minutes later. It was decent enough. This is fast food, after all. However, I had no ketchup on the table and couldn't find a neighboring table with it. My server arrived back at my table just as I was nearly done, though she basically said "here you go," dropped off the check and was off again. I will at least say the drink was really comped. I suppose I ultimately paid for the comped drink, because I never got offered a refill despite lingering for a few minutes to finish reading. If you've read my reviews for any length of time, you know I take my iced tea refills seriously. Things seemed to be starting to smooth out when either a manager or a shift manager showed up on the floor to help out, though I was more baffled that she seemed oblivious to the chaos that had unfolded. If I really accepted that there'd been an attempt at decent customer service, I'd probably add a star for the food. Heck, even Ruby Tuesday got two stars from me. Ultimately, I simply can't be generous when every aspect of a meal was disappointing and a restaurant's poor planning and interior design poses a risk to its customers. Such is the case with this particular location. If anyone had even apologized for the inconvenient seating, I'd have likely felt better knowing that at least they seemed to care - after all, unless you've really dealt with a wheelchair regularly you just don't think of the fact that you might be blocking someone in by how you seat your customers. The initial wait was forgivable had customer service improved post-apology, but it didn't. In fact, I'd have probably been forgiving had my comped drink included a refill or two along with some semblance of customer service. It didn't. In the end, this was customer service failure in a myriad of ways - the long wait, the inadequately equipped table, the absent server, the lack of refills, and the accessibility concerns. With so many other options in the area, this location of Steak n' Shake joins my list of places that have lost my business forever.
(1)Nicole I.
It was terrible here. The servers were more interested in each other than their customers. The waiter we had was the service trainer which I found hilarious seeing as he came to our table twice the entire time we were there. We got one refill after I had to walk up and ask for it myself after 10 minutes of waiting. It was 7:30 prime time dinner time and no one was there, not shocking after seeing how we were treated....
(1)Sue K.
Slow service have been in line at drive thru for 20mins. Person at drive thru was rude and did not apologize for the long wait or thank me for waiting
(1)Kevin H.
If you want some really good fast food and you enjoy horrible rude service and a little bit of soda with your ice, then this is the place for you
(1)Morgan H.
Went in for a late shake and some breakfast and the young lady who served us was awesome. I know we were the only ones there but I must say I've never had great service like that. :)
(4)Jon F.
Rachael was great at the front counter. My Chicago Style Frank was room temperature and there were no napkins in the to-go bag.
(2)Lawrance M.
Worst experience at a restaurant in years. Tables weren't getting cleared off so the line to be seated was out the door. People were leaving before getting seated since it was taking so long. Once seated, it took 15 minutes just to be greeted. Didn't get the lemon for my water that I asked for. Shakes are so delayed we couldn't even order them. Received our meal after 35 minutes with cold fries and no silverware or napkins to eat with. Garbage was all over the floor, employees yelling at each other because customers are so upset. When I complained to the manager over the counter, she started clearing off dirty dishes and I let her know they had been sitting there over an hour since I walked in! She said she was in her office the entire time and had no idea all this was going on in the restaurant. I then told her she was in over her head and that I was going to complain to Corporate, to which she replied: "That's Fine!" This place needs a new manager in the worst way.
(1)Susan W.
I've been to this restaurant a few times and the late night staff is always rude and unfriendly. Tonight when trying to go there around 11, they told us the dining room was closed as they were kicking another couple out. I hate to complain about restaurants but I would much rather go down the street to Applebees or IHOP for late night dining. I love the food at Steak 'n Shake, but it's not worth the rude staff.
(1)Jordan M.
I've been an occasional dine-in customer at this Steak n Shake for several years and have always found the food to be consistently good for a Steak n Shake. However, you occasionally get underpaid staff who clearly don't know you would tip them well if they kept your water full and came to your table more than once or twice.
(4)Andy R.
Forget about it - my recent dining experience here was woefully pathetic. We arrived and waited a few minutes to be seated - no big deal there. But after being shown to our table, we then waited another 5 or so minutes to be offered drinks and have our order taken. A family of 7 came in after us, we're seated immediately and had their orders taken immediately. They received their whole order before I did and ate and left the restaurant before we even received our food. My wife ordered the chilly deluxe which came out by itself and was anything but deluxe - in fact it was barely edible and had almost zero flavor. Eventually, after 22 minutes my food and the food of my 2 year old son eventually arrived via a despondent looking unapologetic waitress. Our food wasn't even hot - half warm at best and again lacking in flavor. Even trying to pay for the bill was a monumental effort - others simply left cash on the counter and walked out the door. I waited 4-5 minutes before the manager eventually sauntered up to the checkout and processed my bill. While waiting for my food and waiting to pay the bill - I came within seconds of simply walking out of this place. It was clearly understaffed, the service was deplorable, and the food well below average. I will never go there again and next time will take more enjoyment giving my $20 to a homeless person. Don't waste your time with this low grade tasteless dive...
(1)Lindsey M.
Odie are server was GREAT!!! The manager Cindy was very rude and unprofessional. She rolled her eyes at me when I asked her for a new cheese sauce cause mine was cold.
(2)Ruben L.
Someone once told me that Steak N Shake was the midwest equivalent of In 'N Out. That person was horribly wrong. I can understand the appeal of Steak N Shake. Most if not all of them are 24- hours, you can get a meal for under $4, and it's a romantic place to take someone on a first date. Ok, that last one is definitely not true, but the hours and price certainly have some drawing power. Sadly, the hours and price cannot fix the fact that the food here is subpar. The burgers here are flavorless and dull. I cannot stand their fries, as they are cut shoe string style. I don't know what it is about shoe string cut fries, but they just don't do anything for me. In the hierarchy of fries, they would be just below Hot 'N Now, or even Carl's Jr/Hardees. The one saving grace is their shakes. Throughout the year they have a "flavor of the month", to go along with your standard vanilla, chocolate and strawberry. This month happens to be egg nog (bleeeech) which I passed on. It is sad that a large milkshake costs as much as a whole meal in some cases, but I certainly derive more satisfaction from a shake, than I do any combo meal I have ever had. Overall- late nite dining options are few and far between, so this may be your only choice. As for me, I'd sooner eat a bowl of Ramen than go here for food (shakes not included). Chuck Norris Rating- The People's Elbow btw- Happy hour from 2pm-4pm M-F- all shakes/drinks are half off.
(2)Justin F.
Being from California this was my first time here, had it the day I arrived! Food was pretty good, hot and fast! Staff was very courteous and pleasant even late at night!
(4)Aboud Y.
I like this chain and its too bad we don't have it out East. The burgers are satisfying, the shakes pretty darn good, the price is right, and you can't complain about their hours (they don't close!) I'd prolly give them 5 stars after a good night out!
(3)