This place is consistent. Consistently bad. Their "service" is horrible. I waited ten minutes in NO LINE before someone came to take my order. Everyone was so obsessed with waiting for their previous order's food to come up that they could not do anything else. It was a joke. All I wanted was a couple of scoops of ice cream to go, but the drive thru line was long. I should have figured out why. Everyone is running around busy, but getting nothing accomplished. Division of labor is a foreign concept here. Never again. I suggest you avoid too.
(1)
Sarah S.
Eh. It's ok. It's one of those bizarre places in some kind of murky limbo between fast food and diner. I don't see any motivation to come here over any other burger joint, though, unless it's for the ice cream--which, mind you, isn't really any better than any other place. There are a lot of options for said ice cream, which is admittedly a wonderful thing. Still, I don't really see any difference between Culver's and, say, Dairy Queen. Burgers, fries and lots of variations on an ice cream sundae.
(3)
Na F.
On 7-23-2014, never saw such HORRID service. Many times, get greetings come in, NOT this time.. Guy at counter, seems could not make up his mind, waiting & waiting.. Skinny gal at other end of counter, turned as I walked in & start talking to another gal.. Finally 2 gals walked in, skinny gal turned and waited on them, & here, me a single person, elderly, bad health (heart) & she pulls that trick.. Can't believe that one guy was still debating on his order.. Wonder, me with bad heart, surgery in few weeks, had heart attack standing so long, would they call ambulance, or laugh.. Culvers 5020 West 71st St. Indianapolis
(1)
Wanda M.
Short and sweet since our order at Culvers was short and sweet. Service excellent and only ordered 2 concrete mixers today. Nice selection for the concrete mixers of fresh fruit, candies, and syrups mixed into frozen custard. They were delicious and my first. We've eaten here in the past and the chicken sandwiches and hamburgers were very good.
(4)
Misty W.
Good restaurant. Love the ice cream. Don't expect to check in and use any of the promotions though. I checked in and got 1 free scoop of custard and the manager said I couldn't use it because it didn't have the Culvers logo on it. Other than that, no complaints from this place.
(3)
rick w.
Stopped in for a chocolate malt last night. Yow. For a spot that supposedly specializes in ice cream (or frozen custard, as this technically may be) this was one terrible chocolate malt. Almost no flavor (chocolate or vanilla), cloyingly sweet, with a fake-thick consistency of chemically stabilized frozen product, and the malt powder was still granular, not dissolved. Almost $4.50 for 16 oz and it wasn't even good enough for me to finish, despite the heat and desire. If you have an ice cream craving, you're better off with a Wendy's Frosty and you'll pay a lot less. And that ain't saying much.
(2)
Jennifer B.
Well hold up now! When did Culvers start carrying a garden salad that was covered in snow pea pods? I know I haven't been to a Culvers in seven years but seriously this delighted me to no end! Thank you Culvers for stepping up the non meat salad fast food game! And extra kudos for the absence of high fructose corn syrup in your saspberry vinaigrette dressing!
(3)
LeMont M.
This rating is not as much about Culver's the restaurant, but more specifically this location. I have been here many times since the restaurant opened. But over the past year quality of food and service has dropped off dramatically. I come for the freshly prepared juicy butter burgers. But lately I've have a poor experience overall customer service and burgers has been of the quality of Rally's/Checkers cold burgers cheese not melted the burgers sliding apart. Just really subpar from the Culver's of old. I'm from Wisconsin and frequented the Culver's there. With the exception of 1 time I always had a great experience which is the reason that I was so excited when they opened here. Felt like a piece of home was here. A staff member approached as I was writing this and offered to correct the problem. For this reason I will give them 1 last shot hopefully things get back to the way they were here before.
(2)
Mark W.
Strange creature, not fast food, not a dinner, somewhere in between. Okay salad, fair ice cream. I misread the sign thinking it said "French Custard", I thought "wow that looks great!", sorry to say the sign says "Frozen Custard", I prefer Ritter's or Dairy Queen for ice cream.
(2)
Rahshonda K.
The burgers are by far the best I have ever had. The custard is what keeps you coming back for more. Its not like Diary Queen it has its own wonderful uniqueness that just makes it taste soooo good. Also the service is really good and the best thing is you can order your frozen custard chill and when you are leaving or ready for it at the table they will bring it to you instead of it sitting there and melting while you are eating...Awesome
(5)
Swt P.
The best burger for chain fast food restaurant. My family love going here for 1) best taste and well prepared food 2)reasonable price (though it is slightly more expensive than eating out at Wendy's or McDonald's) 3) friendly service. My favorite is breaded pork tenderloin sandwich. I always eat it with hot sauce and mayonaise. It is delicious. Their kid's menu is comparable to the menu at a regular restaurant, in terms of price and quality. They offer chicken tender, grilled cheese, burger and few more...They taste great. For $4.49, the meal comes with french fries, drink and free 1 scoop custard - which is an incentive for my kids to eat their food first if they want to get a custard. They have a variety of flavor for frozen custard and shakes. Try their flavor of the day - if you cannot decide. I am not a big fan of french fries, but I think their french fries has the best taste. Salad is available on their menu too, if you do not feel like eating burger. We always enjoy our meal everytime we go here. Great food overall.
(4)
Keith R.
Very good burgers and excellent frozen custard vanilla. The chocolate froze custard was just ok. Ritter's is better and Frozen Custard in Lafayette, IN is my favorite.
(3)
Nichole H.
We ate here shortly after we arrived in Indianapolis. I had a Culver's Deluxe and Chili Cheddar fries. It was pretty good. The service was pretty good too.
(3)
Patrick B.
I think I am a chill customer, it takes a lot for me to say something or not give a good rating......well here is one.. Went to this location to get my Culvers fix on. I was 2nd in line to order a simple burger and fries. After completing my order.....I waited......waited............watched customer 3,4,5 get there order before me......and finally order received several minutes past expectations. Now understand if the place is packed I understand I am going to wait, but when you watch meals past above you it's unacceptable. But on a good point the burger was hot and my fix was fixed. So bottom line IF you have a lot a time to waste, and you want a excellent...fast(slow) food style burger this is it !!!!!
(3)
Tammy K.
I would like to re up my review. I am very pleased that the upper management feels the customer is important! Thank you! By the way their burgers are FANTASTIC!
(3)
Katrina D.
Nothing out of the ordinary, but it's what you'd expect for Culver's. There were plenty of staff members working at lunch to avoid crowds and backup. The drive through was where there were the most people. Come in and get it to it to go! The food was delicious as always!
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Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : No Caters : No
Todd R.
This place is consistent. Consistently bad. Their "service" is horrible. I waited ten minutes in NO LINE before someone came to take my order. Everyone was so obsessed with waiting for their previous order's food to come up that they could not do anything else. It was a joke. All I wanted was a couple of scoops of ice cream to go, but the drive thru line was long. I should have figured out why. Everyone is running around busy, but getting nothing accomplished. Division of labor is a foreign concept here. Never again. I suggest you avoid too.
(1)Sarah S.
Eh. It's ok. It's one of those bizarre places in some kind of murky limbo between fast food and diner. I don't see any motivation to come here over any other burger joint, though, unless it's for the ice cream--which, mind you, isn't really any better than any other place. There are a lot of options for said ice cream, which is admittedly a wonderful thing. Still, I don't really see any difference between Culver's and, say, Dairy Queen. Burgers, fries and lots of variations on an ice cream sundae.
(3)Na F.
On 7-23-2014, never saw such HORRID service. Many times, get greetings come in, NOT this time.. Guy at counter, seems could not make up his mind, waiting & waiting.. Skinny gal at other end of counter, turned as I walked in & start talking to another gal.. Finally 2 gals walked in, skinny gal turned and waited on them, & here, me a single person, elderly, bad health (heart) & she pulls that trick.. Can't believe that one guy was still debating on his order.. Wonder, me with bad heart, surgery in few weeks, had heart attack standing so long, would they call ambulance, or laugh.. Culvers 5020 West 71st St. Indianapolis
(1)Wanda M.
Short and sweet since our order at Culvers was short and sweet. Service excellent and only ordered 2 concrete mixers today. Nice selection for the concrete mixers of fresh fruit, candies, and syrups mixed into frozen custard. They were delicious and my first. We've eaten here in the past and the chicken sandwiches and hamburgers were very good.
(4)Misty W.
Good restaurant. Love the ice cream. Don't expect to check in and use any of the promotions though. I checked in and got 1 free scoop of custard and the manager said I couldn't use it because it didn't have the Culvers logo on it. Other than that, no complaints from this place.
(3)rick w.
Stopped in for a chocolate malt last night. Yow. For a spot that supposedly specializes in ice cream (or frozen custard, as this technically may be) this was one terrible chocolate malt. Almost no flavor (chocolate or vanilla), cloyingly sweet, with a fake-thick consistency of chemically stabilized frozen product, and the malt powder was still granular, not dissolved. Almost $4.50 for 16 oz and it wasn't even good enough for me to finish, despite the heat and desire. If you have an ice cream craving, you're better off with a Wendy's Frosty and you'll pay a lot less. And that ain't saying much.
(2)Jennifer B.
Well hold up now! When did Culvers start carrying a garden salad that was covered in snow pea pods? I know I haven't been to a Culvers in seven years but seriously this delighted me to no end! Thank you Culvers for stepping up the non meat salad fast food game! And extra kudos for the absence of high fructose corn syrup in your saspberry vinaigrette dressing!
(3)LeMont M.
This rating is not as much about Culver's the restaurant, but more specifically this location. I have been here many times since the restaurant opened. But over the past year quality of food and service has dropped off dramatically. I come for the freshly prepared juicy butter burgers. But lately I've have a poor experience overall customer service and burgers has been of the quality of Rally's/Checkers cold burgers cheese not melted the burgers sliding apart. Just really subpar from the Culver's of old. I'm from Wisconsin and frequented the Culver's there. With the exception of 1 time I always had a great experience which is the reason that I was so excited when they opened here. Felt like a piece of home was here. A staff member approached as I was writing this and offered to correct the problem. For this reason I will give them 1 last shot hopefully things get back to the way they were here before.
(2)Mark W.
Strange creature, not fast food, not a dinner, somewhere in between. Okay salad, fair ice cream. I misread the sign thinking it said "French Custard", I thought "wow that looks great!", sorry to say the sign says "Frozen Custard", I prefer Ritter's or Dairy Queen for ice cream.
(2)Rahshonda K.
The burgers are by far the best I have ever had. The custard is what keeps you coming back for more. Its not like Diary Queen it has its own wonderful uniqueness that just makes it taste soooo good. Also the service is really good and the best thing is you can order your frozen custard chill and when you are leaving or ready for it at the table they will bring it to you instead of it sitting there and melting while you are eating...Awesome
(5)Swt P.
The best burger for chain fast food restaurant. My family love going here for 1) best taste and well prepared food 2)reasonable price (though it is slightly more expensive than eating out at Wendy's or McDonald's) 3) friendly service. My favorite is breaded pork tenderloin sandwich. I always eat it with hot sauce and mayonaise. It is delicious. Their kid's menu is comparable to the menu at a regular restaurant, in terms of price and quality. They offer chicken tender, grilled cheese, burger and few more...They taste great. For $4.49, the meal comes with french fries, drink and free 1 scoop custard - which is an incentive for my kids to eat their food first if they want to get a custard. They have a variety of flavor for frozen custard and shakes. Try their flavor of the day - if you cannot decide. I am not a big fan of french fries, but I think their french fries has the best taste. Salad is available on their menu too, if you do not feel like eating burger. We always enjoy our meal everytime we go here. Great food overall.
(4)Keith R.
Very good burgers and excellent frozen custard vanilla. The chocolate froze custard was just ok. Ritter's is better and Frozen Custard in Lafayette, IN is my favorite.
(3)Nichole H.
We ate here shortly after we arrived in Indianapolis. I had a Culver's Deluxe and Chili Cheddar fries. It was pretty good. The service was pretty good too.
(3)Patrick B.
I think I am a chill customer, it takes a lot for me to say something or not give a good rating......well here is one.. Went to this location to get my Culvers fix on. I was 2nd in line to order a simple burger and fries. After completing my order.....I waited......waited............watched customer 3,4,5 get there order before me......and finally order received several minutes past expectations. Now understand if the place is packed I understand I am going to wait, but when you watch meals past above you it's unacceptable. But on a good point the burger was hot and my fix was fixed. So bottom line IF you have a lot a time to waste, and you want a excellent...fast(slow) food style burger this is it !!!!!
(3)Tammy K.
I would like to re up my review. I am very pleased that the upper management feels the customer is important! Thank you! By the way their burgers are FANTASTIC!
(3)Katrina D.
Nothing out of the ordinary, but it's what you'd expect for Culver's. There were plenty of staff members working at lunch to avoid crowds and backup. The drive through was where there were the most people. Come in and get it to it to go! The food was delicious as always!
(3)