Hi, my name is Sarah and I'm the completely ashamed duchess of this Wendy's. It's on the way home from work so I go far more often than I'd like to acknowledge. Honestly, this location is not the great and the only reason I continue going is because of the super convenient location. They forget things from my order 50% of the time and I always have to correct my order on the screen, facepalm. Most recently, they left 2 items out of my order that I paid for. And that was after I had to go over my order a few times with them. I only ordered 5 items total and without any special requests so I don't see what the issue here was. A big plus for me is the frosty keychain. I think it only costs $1 and then whenever you order anything on the menu, you get this cute tiny little frosty which is the perfect size for a cold dessert after dinner! An order of chicken nuggets & the mini frosty make for a great deal for $1~! They have some new items on the menu like mac & cheese for $2.50. Not a bad deal and decently good but I don't think I would get it again as the value menu items are a better deal. With so many better food choices in the area, I wouldn't recommend going here unless you're main objectives are speed, convenience and price. Always check your order before pulling away!
(3)
Mira V.
I didn't plan on going to Wendy's last night. I was going to go to Wickett's across the way but their kitchen closes 2 hrs before regular closing time. My order was taken by DJ, nice kid and promptly served in about 7 minutes later. We had 2 combo meals and a 4 piece nugget for our daughter after shopping at Woodfield. Near the end of our meal we find a deep fried beetle in our fries. Gross! See picture of said beetle. We called over a manager Rajishi that wanted to give us a gift certificate to come back. Come back and eat beetles? I think not. Rajishi refunded our entire meal even though I didn't finish my sandwich and scooped the remaining nuggets out from in front of my daughter since they were probably fried in the same fryer. The entire beetle incident has turned me off to this particular Wendy's. I should have sucked it up and paid for dinner at Seasons 52 next door instead of dining on bug fries. I felt like Rajishi didn't know how to handle the situation and I had to walk him through the scenario of our food was 85% fried with the exception of buns and frosties. We had the spicy chicken combos, fried spicy chicken. I didn't yell, didn't scream but he seemed clueless on what to do next so I asked him for corporate's contact, his name, took a picture of my food and got a refund. We won't be back.
(1)
Jason M.
Since there reopening they have surpassed and surprised my every preconception of fast food/fast food service. Their food is fresh and HOT (literally). Homestyle chicken sandwich is always running with juice! Their staff are friendly and they genuinely seem to enjoy their jobs. If you're in Schaumburg and want quality Wendy's, visit this one and avoid the one on golf and roselle at all costs.
(5)
Mairee P.
I wouldn't give this hole any stars. Absolutely DISGUSTING. I want to take a. Shower after i eat anything from here. Normally, i like Wendy's, but getting something fresh here, & how you like it, is impossible. I work nearby, & usually, if we are desperate, one of us will run out to Wendy's to get something. None of us will ever get that desperate again. Today was our last day. We'd rather skip lunch than get anything from this schit hole again. No one here cares about quality At All! No one understands what extra mayo means. Soggy lettuce, mushy tomatoes, nasty old burger patties loaded with salt to try & keep them. Old chicken patties, probably from the day before. I am certain someone has gotten sick from this garbage bin, but is unaware where they got sick. Employees with an " i don't give a schit" attitude, which shows in the food. The owner apparently doesn't care either. Wendy's should check up on their franchisees,...they'd shut this place down. Surprised the health dept. Hasn't. We'll be bringing our lunch from home from now on.
(1)
Stephanie C.
This place is just OK. Their chili is actually very good, but other items, meh. Burgers are dry and fries have too much salt. I've both eaten in and gotten drive through. Eat-in is fair. I suggest the drive through, your car is probably more comfortable. I've never had outright bad service, but they DO forget items often. Condiment requests quite often are not placed in the bag as requested. And once, an actual menu item paid for, was not placed in the bag at the drive through. On two different occasions, my friend had to go back to get the fries they forgot during eat-in for some reason. At one time, almost daily when I used them for lunch, they kept claiming they were out of an item that was featured on the menu. Either remove the item off the menu or get it in!! Once again, just OK.
(2)
Lorilea Z.
Very slow service. My sister's chicken sandwich had a vein in it. She had to wait about ten minutes at the counter for anyone to even approach her to remedy the situation. Not to mention the dining room was full of screaming kids (not the establishment's fault, but certainly didn't improve matters).
(1)
Nicole L.
Their drive-thru is impressive. The guy at the first window had my 81 cents in change in his hand before I even drove up to pay! They are super fast overall - Your food is ready once you get to the second window.
(4)
Jacob J.
Stopped in the other night for a quick bite before a movie, they had the dining room temperature so low, you could be eating outside in the cold weather and not know the difference. I sat with my jacked zipped up. It bothers me terribly when it's cold season and the dining area is kept cold. Who eats in the cold? Animals do, not human beings. My hands were cold, the burgers were cold (cheese not melted), even the fries were cold. We heard an employee joking with the manager that their hands were cold! Mind you they were standing near the counter. The dining room needed some attention, food and used napkins strewn about. Q: what does it mean when a garbage cabinet is turned around so it cannot be used? A: There were fruit flies whizzing around, so, the garbage bin must be thoroughly dirty or still have garbage in it. Maybe it's broken? Another woe was a debacle involving their nasty tasting sweet tea. They ran out of Dr Pepper which is a fountain favorite of mine at Wendy's. Well, the cashier said they had everything but Dr P. I opted for sweet tea. On the menu it's not listed and I assumed it was the same price as fountain. The cashier didn't offer any info about it and charged me an additional seventy-five cents for having it with my meal. Sweet ice tea, blah! Artificially sweetened and too damn sweet. What happened to cashiers that offer you information before charging you? I hated the tea and I hated having to pay an additional charge without my knowledge. I only realized after seeing the receipt. Looking at the cashier, I knew I wasn't going to get a refund. When I told her I thought the tea was gross, she looked at me oddly. Maybe she was admiring the fruit flies flying in sync behind me? The food was consistent to Wendy's food, but, it was cold and without care.
(2)
Jin Joo L.
I used to go here a lot because it was on the way home and open late after work. I always used the drive-thru. Whenever I order a baked potato and request extra condiments... man do they leave it out. ALL THE TIME! And also, what's with leaving out simple things like... salad dressing or croutons or napkins? It just makes me angry sometimes for no reason at all. It's not rocket science, PEOPLE!!!!
(2)
Mick O.
I must have the worst luck , my wife and I stopped in to use rest rooms and I ordered a medium diet Coke . Now first of all it was $ 2.00 including tax , I could have gotten any size at McDonalds for a dollar ! Now mind you there was a man in front who ordered a meal with a Diet Coke and I heard him order . Now I order my medium drink pay my $ 2.00 and as she is giving me it she tells me that is has no carbonation ! I say just give me my money , she says no problem . I wait a while and a man comes from the back and she tells him , he said ok and disappeared . Now I am getting mad I ask and she gets a Hispanic manager named Maggie , she gives me my money , I tell her that I should not have waited do long she says in broken English no pop , well I already knew that ! This is what is wrong with America ! Nobody cares ! Nobody ! I have had wonderful experiences at other Wendys but I will steer clear of this one !
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Sarah S.
Hi, my name is Sarah and I'm the completely ashamed duchess of this Wendy's. It's on the way home from work so I go far more often than I'd like to acknowledge. Honestly, this location is not the great and the only reason I continue going is because of the super convenient location. They forget things from my order 50% of the time and I always have to correct my order on the screen, facepalm. Most recently, they left 2 items out of my order that I paid for. And that was after I had to go over my order a few times with them. I only ordered 5 items total and without any special requests so I don't see what the issue here was. A big plus for me is the frosty keychain. I think it only costs $1 and then whenever you order anything on the menu, you get this cute tiny little frosty which is the perfect size for a cold dessert after dinner! An order of chicken nuggets & the mini frosty make for a great deal for $1~! They have some new items on the menu like mac & cheese for $2.50. Not a bad deal and decently good but I don't think I would get it again as the value menu items are a better deal. With so many better food choices in the area, I wouldn't recommend going here unless you're main objectives are speed, convenience and price. Always check your order before pulling away!
(3)Mira V.
I didn't plan on going to Wendy's last night. I was going to go to Wickett's across the way but their kitchen closes 2 hrs before regular closing time. My order was taken by DJ, nice kid and promptly served in about 7 minutes later. We had 2 combo meals and a 4 piece nugget for our daughter after shopping at Woodfield. Near the end of our meal we find a deep fried beetle in our fries. Gross! See picture of said beetle. We called over a manager Rajishi that wanted to give us a gift certificate to come back. Come back and eat beetles? I think not. Rajishi refunded our entire meal even though I didn't finish my sandwich and scooped the remaining nuggets out from in front of my daughter since they were probably fried in the same fryer. The entire beetle incident has turned me off to this particular Wendy's. I should have sucked it up and paid for dinner at Seasons 52 next door instead of dining on bug fries. I felt like Rajishi didn't know how to handle the situation and I had to walk him through the scenario of our food was 85% fried with the exception of buns and frosties. We had the spicy chicken combos, fried spicy chicken. I didn't yell, didn't scream but he seemed clueless on what to do next so I asked him for corporate's contact, his name, took a picture of my food and got a refund. We won't be back.
(1)Jason M.
Since there reopening they have surpassed and surprised my every preconception of fast food/fast food service. Their food is fresh and HOT (literally). Homestyle chicken sandwich is always running with juice! Their staff are friendly and they genuinely seem to enjoy their jobs. If you're in Schaumburg and want quality Wendy's, visit this one and avoid the one on golf and roselle at all costs.
(5)Mairee P.
I wouldn't give this hole any stars. Absolutely DISGUSTING. I want to take a. Shower after i eat anything from here. Normally, i like Wendy's, but getting something fresh here, & how you like it, is impossible. I work nearby, & usually, if we are desperate, one of us will run out to Wendy's to get something. None of us will ever get that desperate again. Today was our last day. We'd rather skip lunch than get anything from this schit hole again. No one here cares about quality At All! No one understands what extra mayo means. Soggy lettuce, mushy tomatoes, nasty old burger patties loaded with salt to try & keep them. Old chicken patties, probably from the day before. I am certain someone has gotten sick from this garbage bin, but is unaware where they got sick. Employees with an " i don't give a schit" attitude, which shows in the food. The owner apparently doesn't care either. Wendy's should check up on their franchisees,...they'd shut this place down. Surprised the health dept. Hasn't. We'll be bringing our lunch from home from now on.
(1)Stephanie C.
This place is just OK. Their chili is actually very good, but other items, meh. Burgers are dry and fries have too much salt. I've both eaten in and gotten drive through. Eat-in is fair. I suggest the drive through, your car is probably more comfortable. I've never had outright bad service, but they DO forget items often. Condiment requests quite often are not placed in the bag as requested. And once, an actual menu item paid for, was not placed in the bag at the drive through. On two different occasions, my friend had to go back to get the fries they forgot during eat-in for some reason. At one time, almost daily when I used them for lunch, they kept claiming they were out of an item that was featured on the menu. Either remove the item off the menu or get it in!! Once again, just OK.
(2)Lorilea Z.
Very slow service. My sister's chicken sandwich had a vein in it. She had to wait about ten minutes at the counter for anyone to even approach her to remedy the situation. Not to mention the dining room was full of screaming kids (not the establishment's fault, but certainly didn't improve matters).
(1)Nicole L.
Their drive-thru is impressive. The guy at the first window had my 81 cents in change in his hand before I even drove up to pay! They are super fast overall - Your food is ready once you get to the second window.
(4)Jacob J.
Stopped in the other night for a quick bite before a movie, they had the dining room temperature so low, you could be eating outside in the cold weather and not know the difference. I sat with my jacked zipped up. It bothers me terribly when it's cold season and the dining area is kept cold. Who eats in the cold? Animals do, not human beings. My hands were cold, the burgers were cold (cheese not melted), even the fries were cold. We heard an employee joking with the manager that their hands were cold! Mind you they were standing near the counter. The dining room needed some attention, food and used napkins strewn about. Q: what does it mean when a garbage cabinet is turned around so it cannot be used? A: There were fruit flies whizzing around, so, the garbage bin must be thoroughly dirty or still have garbage in it. Maybe it's broken? Another woe was a debacle involving their nasty tasting sweet tea. They ran out of Dr Pepper which is a fountain favorite of mine at Wendy's. Well, the cashier said they had everything but Dr P. I opted for sweet tea. On the menu it's not listed and I assumed it was the same price as fountain. The cashier didn't offer any info about it and charged me an additional seventy-five cents for having it with my meal. Sweet ice tea, blah! Artificially sweetened and too damn sweet. What happened to cashiers that offer you information before charging you? I hated the tea and I hated having to pay an additional charge without my knowledge. I only realized after seeing the receipt. Looking at the cashier, I knew I wasn't going to get a refund. When I told her I thought the tea was gross, she looked at me oddly. Maybe she was admiring the fruit flies flying in sync behind me? The food was consistent to Wendy's food, but, it was cold and without care.
(2)Jin Joo L.
I used to go here a lot because it was on the way home and open late after work. I always used the drive-thru. Whenever I order a baked potato and request extra condiments... man do they leave it out. ALL THE TIME! And also, what's with leaving out simple things like... salad dressing or croutons or napkins? It just makes me angry sometimes for no reason at all. It's not rocket science, PEOPLE!!!!
(2)Mick O.
I must have the worst luck , my wife and I stopped in to use rest rooms and I ordered a medium diet Coke . Now first of all it was $ 2.00 including tax , I could have gotten any size at McDonalds for a dollar ! Now mind you there was a man in front who ordered a meal with a Diet Coke and I heard him order . Now I order my medium drink pay my $ 2.00 and as she is giving me it she tells me that is has no carbonation ! I say just give me my money , she says no problem . I wait a while and a man comes from the back and she tells him , he said ok and disappeared . Now I am getting mad I ask and she gets a Hispanic manager named Maggie , she gives me my money , I tell her that I should not have waited do long she says in broken English no pop , well I already knew that ! This is what is wrong with America ! Nobody cares ! Nobody ! I have had wonderful experiences at other Wendys but I will steer clear of this one !
(1)