This place needs a "manager-over." Poor management bleeds out of every employee. I went in with a simple order: a bagel (not toasted) a couple of donuts, and a large coffee. They screwed up the order by toasting the bagel. After they asked me twice, and I said "no, I don't want it toasted." At least the donuts were fresh.
(2)
Kina V.
Made a three hour drive home and wanted a coffee and a doughnut. However, this 24 hour Dunkin Donuts does not sell doughnuts after 11:30pm.
(1)
Debby R.
My bill was $3.49 and I gave them a twenty. After continuing on my road trip, I discovered they only gave me the 51 cents and not the $16. I called the number listed for them and left a message but never heard back. I even had the time of the transaction. Since I don't live near Morris, I'll never see that money. I've always hated DD coffee and their latte was AWFUL. Head to the Morris Bakery instead.
(1)
Nova O.
Five people working behind the counter. Two people in front of us. And it took 20 minutes for me to get a coffee and a donut. The woman is constantly apologizing for being slow. Then do something about it. One of the employees was standing and watching when he should have helped out.
(1)
Jillian H.
I went in for a coffee. Normally I consider Dunkin donuts to serve really Great quality regular hot coffee. This day I ordered a coffee, The girl working the register "Emily" was very rude. 1st she acted as if I was bothered her to get me a large coffee with easy cream, no sugar. Then when she went to give me change back she basically threw my money on the counter. I sipped my coffee it seemed a little cold. When I asked her for a fresh pot or another kind that was hotter. She replied " i just brewed that one you have so you just have to deal with it." I was too mad-i left with my coffee on the counter. I will never go to This Dunkin Donuts ever again. I'd rather goto Brewed Awakenings down the street or Java Jills in Minooka.
(1)
Cathy B.
Used to be great service. Now they always forget something in my coffee like the sugar and creams. It shouldn't take 10 to 15min to get a couple of coffees. Staff is always nice. I just picked up a coffee and it makes me want to vomit. It tastes like I'm drinking spoiled milk.
(1)
J S.
Worst dunkin donuts ever. Rude employees and they can't seem to get a simple coffee order right. I can't drink caffeine so I have to order decaf wherever I go. I always specifically ask them to please make sure it's decaf when I order and then again when I receive my coffee. I have on numerous occasions received regular coffee from here and was physically ill because of the side effects that caffeine gives me. I have called and talked to the manager about this and he offered me free donuts. I don't want free donuts, or free coffee. I just want what I order, every time. Apparently that's too much to ask for. This past Saturday was the last straw. I will never again give dunkin donuts my business which is unfortunate for them because between my husband and I we spend about $40-50 a week there. I will take my business to Brewed Awakenings and pay a little more to get what I order and support a local business.
(1)
Noele C.
Very limited selection, stale donuts, and terrible service. Today we spent over 25 minutes waiting for 2 drinks and 2 sandwiches in the drive-thru and then were charged the wrong amount. When I checked the receipt and pointed out that the total was wrong and that the sign on the window said if a customer "receives an inaccurate receipt the order is free" the employee spent another 5 minutes calling a manager at home and then refused to honor their guarantee. This is by far the worst Dunkin Donuts I have ever been to, and we will NEVER go back.
(1)
Lonny Y.
Typical dunkin donuts, good consistent food, good coffee good service.
(3)
K B.
I went to this DD to buy breakfast for a group last weekend. I WILL NOT GO BACK. The cashier over-charged us for a "box of joe" and a dozen bagels and told us - incorrectly - that the order came with cream cheese. When I was told (after I paid) that it didn't come with cream cheese, I figured I'd bring up that I was charged the wrong amount for my order so I could pay for the cream cheese and get refunded for the overcharge. The person who tried to help me swiped my card TWICE for more wrong amounts instead of refunding me and then refunded me the wrong amount TWICE. All of this was without my consent as I was never given receipts. I didn't realize this until the next day, so I called about the issue and was told the incorrect amounts would be gone within 24 hours. They weren't, and I left several messages for managers and the owner to try to resolve the issue directly. Now, a week later, they haven't even attempted to contact me, so I've proceeded with my bank and will be reporting them to Corporate. Too bad it had to go this way...
George W.
This place needs a "manager-over." Poor management bleeds out of every employee. I went in with a simple order: a bagel (not toasted) a couple of donuts, and a large coffee. They screwed up the order by toasting the bagel. After they asked me twice, and I said "no, I don't want it toasted." At least the donuts were fresh.
(2)Kina V.
Made a three hour drive home and wanted a coffee and a doughnut. However, this 24 hour Dunkin Donuts does not sell doughnuts after 11:30pm.
(1)Debby R.
My bill was $3.49 and I gave them a twenty. After continuing on my road trip, I discovered they only gave me the 51 cents and not the $16. I called the number listed for them and left a message but never heard back. I even had the time of the transaction. Since I don't live near Morris, I'll never see that money. I've always hated DD coffee and their latte was AWFUL. Head to the Morris Bakery instead.
(1)Nova O.
Five people working behind the counter. Two people in front of us. And it took 20 minutes for me to get a coffee and a donut. The woman is constantly apologizing for being slow. Then do something about it. One of the employees was standing and watching when he should have helped out.
(1)Jillian H.
I went in for a coffee. Normally I consider Dunkin donuts to serve really Great quality regular hot coffee. This day I ordered a coffee, The girl working the register "Emily" was very rude. 1st she acted as if I was bothered her to get me a large coffee with easy cream, no sugar. Then when she went to give me change back she basically threw my money on the counter. I sipped my coffee it seemed a little cold. When I asked her for a fresh pot or another kind that was hotter. She replied " i just brewed that one you have so you just have to deal with it." I was too mad-i left with my coffee on the counter. I will never go to This Dunkin Donuts ever again. I'd rather goto Brewed Awakenings down the street or Java Jills in Minooka.
(1)Cathy B.
Used to be great service. Now they always forget something in my coffee like the sugar and creams. It shouldn't take 10 to 15min to get a couple of coffees. Staff is always nice. I just picked up a coffee and it makes me want to vomit. It tastes like I'm drinking spoiled milk.
(1)J S.
Worst dunkin donuts ever. Rude employees and they can't seem to get a simple coffee order right. I can't drink caffeine so I have to order decaf wherever I go. I always specifically ask them to please make sure it's decaf when I order and then again when I receive my coffee. I have on numerous occasions received regular coffee from here and was physically ill because of the side effects that caffeine gives me. I have called and talked to the manager about this and he offered me free donuts. I don't want free donuts, or free coffee. I just want what I order, every time. Apparently that's too much to ask for. This past Saturday was the last straw. I will never again give dunkin donuts my business which is unfortunate for them because between my husband and I we spend about $40-50 a week there. I will take my business to Brewed Awakenings and pay a little more to get what I order and support a local business.
(1)Noele C.
Very limited selection, stale donuts, and terrible service. Today we spent over 25 minutes waiting for 2 drinks and 2 sandwiches in the drive-thru and then were charged the wrong amount. When I checked the receipt and pointed out that the total was wrong and that the sign on the window said if a customer "receives an inaccurate receipt the order is free" the employee spent another 5 minutes calling a manager at home and then refused to honor their guarantee. This is by far the worst Dunkin Donuts I have ever been to, and we will NEVER go back.
(1)Lonny Y.
Typical dunkin donuts, good consistent food, good coffee good service.
(3)K B.
I went to this DD to buy breakfast for a group last weekend. I WILL NOT GO BACK. The cashier over-charged us for a "box of joe" and a dozen bagels and told us - incorrectly - that the order came with cream cheese. When I was told (after I paid) that it didn't come with cream cheese, I figured I'd bring up that I was charged the wrong amount for my order so I could pay for the cream cheese and get refunded for the overcharge. The person who tried to help me swiped my card TWICE for more wrong amounts instead of refunding me and then refunded me the wrong amount TWICE. All of this was without my consent as I was never given receipts. I didn't realize this until the next day, so I called about the issue and was told the incorrect amounts would be gone within 24 hours. They weren't, and I left several messages for managers and the owner to try to resolve the issue directly. Now, a week later, they haven't even attempted to contact me, so I've proceeded with my bank and will be reporting them to Corporate. Too bad it had to go this way...
(1)