First and foremost, we go to this Subway about once or twice a week since we live a block away. I usually don't expect much such as service or a sandwich that is above and beyond. But i do have expectations, quick accurate service. Today my expectations were not met, I think we had to remind the "sandwich artist" a few times what we ordered while he was making our sandwiches. It was kinda entertaining watching him put the cheese on cause he looked like he had no idea what he was doing.( And yes, I did call him out for not putting the usual 4 slices instead of the three he stopped at, oh and parm is not a spice) The lady that was also working rang us up. My "usual" was priced at the usual $5.50 and my boyfriend ordered the November $5 footlong, for which she charged us $5.50. I am a person that easily gets stuck on the principle of the matter. She charged us the wrong amount, the error should be fixed. After i pointed out the error, she first said it was taxes added. Then I showed her the separate line for the tax. She said she was doing what her manager told her to do. So apparently the Manager at this location is OK with his employees charging customers, even regular customers the WRONG, higher price. I dropped it since it was apparent she didn't care about the error. Looks like we'll be looking for new places to get a cheap sub-par dinner unless this error is corrected. Guess the manager needs some strong principles, too (customer service principles)
(1)
Chris M.
I had to leave because no one was behind the counter and the employee was sleeping behind a table refusing to wake up and do her job. Literally, she would not get up but answered the phone 5min later. Go to another location. The one on Milwaukee just around the corner at least has employees willing to do there job and management enforcing high expectations. The good thing with subway is if one is poorly operated, you have other options.
(1)
jessica c.
The few times I've been here, the staff has always been so friendly, regardless of the time of day or day of week. They always offer awesome suggestions, the little things that make the food tastier. They make my food that much more savory and sweet to make my day just right. They know who "they" are. Thanks!!!
(5)
Germaine N.
I went here on several occasions. First, I had Dee? I believe that is her name. She was so nice and pleasant and there were several people in line. On my second occasion, I had William. He is a amazing person. Very respectable and we ordered like six footlongs, and he did each one very neat and nice. He remembered everything I said on the sandwich, and was super fast. Everything was well wrapped and made with care. Other people started coming in when he was almost done and he immediately addressed them and said he will be right with them. I tipped him of course, just had a $5 cash wish I had more. Very nice young man and lady.
(5)
Rebecca M.
Went in to get a sandwich ... Two females behind the counter no hello no can I help you....nothing. I LITERALLY starred at them have a conversation about there next smoke break. Got home my sandwich is disgusting. Tomatoes look old and gross and the teriyaki chicken is ice cold in the middle. I'm so close to going back to get my $10.17 . Oh yea since when is one sandwich ten dollars!?
(1)
NARDO Q.
Best subway I have been to. The manager is very nice and helpful, he has a positive attitude and will recognize you of you're in there more than one time. He is a cool cat. One of the older ladies is nice and calm, she might not be the fasterest but she is the nicest. There is a few other nice people there. They're awesome here.
Andrea S.
First and foremost, we go to this Subway about once or twice a week since we live a block away. I usually don't expect much such as service or a sandwich that is above and beyond. But i do have expectations, quick accurate service. Today my expectations were not met, I think we had to remind the "sandwich artist" a few times what we ordered while he was making our sandwiches. It was kinda entertaining watching him put the cheese on cause he looked like he had no idea what he was doing.( And yes, I did call him out for not putting the usual 4 slices instead of the three he stopped at, oh and parm is not a spice) The lady that was also working rang us up. My "usual" was priced at the usual $5.50 and my boyfriend ordered the November $5 footlong, for which she charged us $5.50. I am a person that easily gets stuck on the principle of the matter. She charged us the wrong amount, the error should be fixed. After i pointed out the error, she first said it was taxes added. Then I showed her the separate line for the tax. She said she was doing what her manager told her to do. So apparently the Manager at this location is OK with his employees charging customers, even regular customers the WRONG, higher price. I dropped it since it was apparent she didn't care about the error. Looks like we'll be looking for new places to get a cheap sub-par dinner unless this error is corrected. Guess the manager needs some strong principles, too (customer service principles)
(1)Chris M.
I had to leave because no one was behind the counter and the employee was sleeping behind a table refusing to wake up and do her job. Literally, she would not get up but answered the phone 5min later. Go to another location. The one on Milwaukee just around the corner at least has employees willing to do there job and management enforcing high expectations. The good thing with subway is if one is poorly operated, you have other options.
(1)jessica c.
The few times I've been here, the staff has always been so friendly, regardless of the time of day or day of week. They always offer awesome suggestions, the little things that make the food tastier. They make my food that much more savory and sweet to make my day just right. They know who "they" are. Thanks!!!
(5)Germaine N.
I went here on several occasions. First, I had Dee? I believe that is her name. She was so nice and pleasant and there were several people in line. On my second occasion, I had William. He is a amazing person. Very respectable and we ordered like six footlongs, and he did each one very neat and nice. He remembered everything I said on the sandwich, and was super fast. Everything was well wrapped and made with care. Other people started coming in when he was almost done and he immediately addressed them and said he will be right with them. I tipped him of course, just had a $5 cash wish I had more. Very nice young man and lady.
(5)Rebecca M.
Went in to get a sandwich ... Two females behind the counter no hello no can I help you....nothing. I LITERALLY starred at them have a conversation about there next smoke break. Got home my sandwich is disgusting. Tomatoes look old and gross and the teriyaki chicken is ice cold in the middle. I'm so close to going back to get my $10.17 . Oh yea since when is one sandwich ten dollars!?
(1)NARDO Q.
Best subway I have been to. The manager is very nice and helpful, he has a positive attitude and will recognize you of you're in there more than one time. He is a cool cat. One of the older ladies is nice and calm, she might not be the fasterest but she is the nicest. There is a few other nice people there. They're awesome here.
(5)