Pretty reliable for normal American favorites. Not spectacular but at least a little better than a lot of the other choices nearby.
(4)
Clydette W.
I don't know why I go here. Every time I have dinner here, the service is terrible and the food so-so. Not a fan.
(2)
John H.
Visited on a busy Friday night with a large party for a wedding rehearsal dinner. Service was fine, meals were A-Ok. The beverage menu looks very much like the one for Ruby Tuesday, which prompted me to look up corporate info. Both seem to have roots in Tennessee, and perhaps have a contract with the same beer-wine-spirits distributor. However it all works, the house chardonnay was good.
(3)
Ray B.
Went with a large group- I received the wrong salad, but didn't want to be 'that guy' so put up with it. Looking around the table, nothing looked that good. KIds eat free- about the only positive aspect to the evening.
(1)
donna w.
The service here was absolutely wonderful! I took my wheelchair-bound mother here for lunch a few days ago and every single employee treated her like royalty. We have had issues in the past with restaurant and other customer service employees treating my mother like a second-class citizen because of her wheelchair....NOT SO at O'Charleys! The hostess was warm and graciously moved chairs out of the way for my mom's chair. Our waitress as well as three others AND the manager stopped by our table to make sure everything was good with our meal. I can't rave about the way my mother was treated enough. Four days later and she is still talking about how wonderful everyone was. This visit to O'Charleys ensures that my mother and I will return here every time we go shopping in Champaign. It totally topped her day!
(5)
Amanda A.
One of the worst meals I've had in a long time, and all I had was eggs and bacon! All the dishes the brought us were dirty, from the small plates that were already on the table when we sat down to the plates our meals came on. Everything was incredibly greasy, I could barely eat the eggs. My dad ordered three scrambled eggs and toast, and he was given eggs and bacon. My mom ordered her meal without potatoes, but potatoes came anyway. I asked for toast with my eggs and bacon, but was given two slices of bread, untested. They couldn't get the orders or cleanliness right. I'd suggest dining elsewhere.
(1)
Joy Z.
Had lunch there twice. Meals are not expensive. They have several $9.99 meals all day. And some lunch specials for weekdays. The taste is ok, though a little bit heavy. I like their bread very much. Waiters and waitresses are warm. And the manager sometimes go around to greet every table.
(4)
joel w.
We enjoyed a Sunday brunch just yesterday. I am not a big fan of chain restaurants like this, yet i relented to our youngest's desire for the free rolls. Service was prompt and not intrusive. I had the prime rib omelet (a little overcooked) with asparagus and mushrooms while others had a burger and fries and roast beef sandwich lunch. All in all, a quick easy meal near all the shopping you can imagine.
(3)
KJ S.
i patronized this establishment on Saturday, March 08, 2014. There rolls are hot, sweet and endless. There was nothing more that I found enjoyable about my meal. The dinner salads are nothing more than various lettuces. The bleu cheese dressing was not good at all. It was mayo based and very strong. I ordered a combo with steak and in lieu of chicken tender I requested it with cod. I was told the cost would be an additional $1.00. That is fine. However I was charged for steak and salmon, which I would consider salmon to be a much more costly meal. I only received 1 piece of fish, which was fried and cut into 3 pieces. it was very very dry and hard. The remaining 3 people in my party ordered fish and chips. Of these 3 people 2 of them also received dry hard fish. On my prior visit I left with the same feeling. I only went back because I feel every establishment can have an off day. I WOULD NOT RECOMMEND THIS ESTABLISHMENT TO ANYONE.
(1)
Chelsey S.
Decent food, sometimes feel ignored, but hey, can't beat the rolls! The bar area is nice and everything is pretty standard fare, as far as American Food goes.
(4)
John B.
Weeknight evening, nice menu with traditional 'American' fair. Meal was hot and fast; good portions; will choose again.
(3)
Abhist D.
If you're looking to fatten up....then this is definately the place to be. I mean seriously, the loaded potato soup is FATTENINGLY AMAZING! And I do love this place and wish to god they had one here closer to Chicago but apparently they only serve the hillbillies of the world (unless you go to Ohio, because they have 3 in the Cincinatti area!). But in all seriousness, the warm rolls they give you is great, the food is great, the service is friendly and willing to put up with an eccentric city boy like me, and its at an extremely reasonable price. I was going to give it 4 stars because of the locations, but then my mouth started watering when I saw Loaded Potato soup in one of the other reviews, so 5 it is! If you get to Champaign, or any other remote part of the US, check this place out!
(5)
Sarah L.
The food is loaded with fat. There are very few items on the menu that are healthy. The service is s-l-o-w. We waited 45 minutes to get our food one day, and have not been back since. Although they do offer free kids meals, the kids are so tired of waiting, that it's just not worth it.
(2)
Crystal O.
Our experience was average. There is really nothing signature or exceptional about the food or serve. As we walked in the manager was the hostess she looked at us and said I really have no idea what's going on. Then yells to the bartender asking her a question about someone cover a shift. The food was just ok. I feel over priced for what portion and quality.
(3)
Nelson M.
Restaurant Update: I never had a chance to write about my 3 experience here which will be the last. I had enjoyed all my visits up until this last trip a few months ago which left a very sour taste in my mouth. They newly introduced a children's menu which on the top of the menu states includes a children's drink. We had our prime rib dinner for two which was great. My son tried the mac and cheese which was okay for 3.49 what could you ask for along with a cup of milk. When we received the check they charged us for the milk which I thought was a mistake. When we spoke with the waitress she argued that yes it is "included" but you have to pay for it. This is simply crazy, how can something be included and yet you get charged for it. I told her to go talk to the manager. After 5 minutes she came back and told me that the manager would take it off this time. I was irate that somehow the manager did not understand how a children's menu works. Somehow she made me feel like a criminal trying to get out of paying for my kid's drink. When we were leaving I asked another waitress do they routinely charge for kid's drinks and she said she didn't know and in my anger I decided to ask for the manager. She comes over and tells us hopefully that did not ruin the meal, but the staff needs to be better educated. At no time did she apologize for her own misunderstanding of the kid's menu or clarify whether kid's drinks are included or not included. I ended up writing a letter to complain to corporate to re-educate and to not rip off other customers when they order the kid's menu item. I got a phone call telling me sorry, but due to the poor handling with the initial experience I am done with O'Charley's.
(1)
Lisa B.
Super nice staff and the prices are pretty good. However, the $4 margarita on Sunday are really week and taste weird. I would not recommend ordering one. I had 2 and they both were weak and weird. I love the twisted chips & Queso. I had the wedge salad with grilled chicken and the chicken was really good and had a little bit of spiciness to it.
(3)
Ellen C.
The food here is OK, but after our last trip there I will never return. My husband, daughter, and I were seated at a booth in the bar with menus. Then we waited and waited. Several servers passed by us but no one greeted us. I tried to catch the eye of one of them, but they were too busy chatting behind the bar to notice. After we waited 20 minutes we left. Inexcusable. I can't remember a time I was disregarded like that.
(1)
Fran A.
We love that place. They changed there menu and I am fine with that,they got pot roast on the menu super good. Service was friendly and on her feet. That place is always in good shape. Love that the manager always come around to ask if everything is or was ok,we love that. The food is always fresh. Oh and those fresh dinner rolls,love ,love,love them.
(5)
Makenzie H.
We waited 30 minutes to get terrible service and okay food. Our waitress was attentive to my drink, however, she always seemed distracted whilst taking our order and was extremely rude to us when we were trying to order. The food came out okay, my boyfriend's steak was cooked incorrectly. We only got one basket of rolls when we clearly saw other tables getting refills. This place is a joke. Not returning.
(1)
Charlie L.
This is a good restaurant restaurant. It's a nice alternative to some of other similar style restaurants. The menu has many options for entrees and the option to add a salad/soup + a dessert for each entree. The portions have always been large so plan on needing a box. I had the caramel pie, which was very sweet but that's to be expected. I heard nice things about their fruit pies and their brownie dessert is enormous and nice to split. They have good specials on Wednesday (free pie day) and weekends(prime rib day). They tend to took the steak one degree above what you want so if you like medium, order medium rare for a nice pink and firm steak. This last time I went they forgot to put in my order but offered me a free appetizer while I waited and were very nice about it. The food is good quality for a reasonable price and the staff is very nice. I will be returning on a Wednesday in the near future for free pie Wednesday.
(4)
Julie P.
Food is alright. Nice big restaurant. Staff was knowledgeable. Don't know if I'd keep going there with a Texas Roadhouse down the street.
(3)
Pat E.
Sam's Cafe was closed, so I had to come here! I was disappointed and underwhelmed to be honest with you. Now I have even MORE trepidation about trying Le Peep (another chain). I wanted some steak so i went with the fresh asparagus (too wilted), chicken noodle soup (salty) and steak (overcooked). I won't be back. I tried to check in here on Yelp and it showed up on my phone as me checking in at Jupiter's. I wish I went to Jupiter's even though I prefer stuffed OR deep dish over thin crust pizza.
(1)
Meghan W.
Called in my order before I left my house and when I got to the restaurant the manager had taken my order and forgot to put it in & was arguing with the employee trying to blame him. There was a reason I ordered my food before I left my house....because I was in a hurry, otherwise I would have ate there. It seems like this place always has issues. If it wasn't for the potato soup..I would not come back. Get it together o'charleys!
(1)
Anne M.
Disappointed - medium rare prime rib came out looking like beef jerky - dried out dark brown. Sent plate back and on return next piece was practically raw and none of my sides included. Manager offered dessert for free...how about giving me an actual dinner? Won't go back. Better places in town than this for beef.
(2)
Gail W.
We stopped here yesterday for a late lunch. We were seated quickly and our server was prompt with getting drink orders and lunch order. She brought hot rolls (which are delish) quickly. Then everything came to a halt. After 25 minutes, we asked another server to check on our order. Of course, they brought it right out because it had obviously been sitting in the kitchen for some time. My husband ordered the chicken tenders tacos with a baked potato. The chicken and potato were both cold. I had a bowl of loaded potato soup which was hot and tasty, but it had obviously just been dipped up because soup was splashed all over the rim of the bowl. The group of 4 ladies sitting behind us got their dinners less than 10 minutes after ordering. They were still eating their salads so our order must have fallen through the crack, which is inexcusable when the place is not busy.
(2)
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Address :730 W. Town Center Blvd.
Champaign, IL, 61822
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes
Sherwin C.
Pretty reliable for normal American favorites. Not spectacular but at least a little better than a lot of the other choices nearby.
(4)Clydette W.
I don't know why I go here. Every time I have dinner here, the service is terrible and the food so-so. Not a fan.
(2)John H.
Visited on a busy Friday night with a large party for a wedding rehearsal dinner. Service was fine, meals were A-Ok. The beverage menu looks very much like the one for Ruby Tuesday, which prompted me to look up corporate info. Both seem to have roots in Tennessee, and perhaps have a contract with the same beer-wine-spirits distributor. However it all works, the house chardonnay was good.
(3)Ray B.
Went with a large group- I received the wrong salad, but didn't want to be 'that guy' so put up with it. Looking around the table, nothing looked that good. KIds eat free- about the only positive aspect to the evening.
(1)donna w.
The service here was absolutely wonderful! I took my wheelchair-bound mother here for lunch a few days ago and every single employee treated her like royalty. We have had issues in the past with restaurant and other customer service employees treating my mother like a second-class citizen because of her wheelchair....NOT SO at O'Charleys! The hostess was warm and graciously moved chairs out of the way for my mom's chair. Our waitress as well as three others AND the manager stopped by our table to make sure everything was good with our meal. I can't rave about the way my mother was treated enough. Four days later and she is still talking about how wonderful everyone was. This visit to O'Charleys ensures that my mother and I will return here every time we go shopping in Champaign. It totally topped her day!
(5)Amanda A.
One of the worst meals I've had in a long time, and all I had was eggs and bacon! All the dishes the brought us were dirty, from the small plates that were already on the table when we sat down to the plates our meals came on. Everything was incredibly greasy, I could barely eat the eggs. My dad ordered three scrambled eggs and toast, and he was given eggs and bacon. My mom ordered her meal without potatoes, but potatoes came anyway. I asked for toast with my eggs and bacon, but was given two slices of bread, untested. They couldn't get the orders or cleanliness right. I'd suggest dining elsewhere.
(1)Joy Z.
Had lunch there twice. Meals are not expensive. They have several $9.99 meals all day. And some lunch specials for weekdays. The taste is ok, though a little bit heavy. I like their bread very much. Waiters and waitresses are warm. And the manager sometimes go around to greet every table.
(4)joel w.
We enjoyed a Sunday brunch just yesterday. I am not a big fan of chain restaurants like this, yet i relented to our youngest's desire for the free rolls. Service was prompt and not intrusive. I had the prime rib omelet (a little overcooked) with asparagus and mushrooms while others had a burger and fries and roast beef sandwich lunch. All in all, a quick easy meal near all the shopping you can imagine.
(3)KJ S.
i patronized this establishment on Saturday, March 08, 2014. There rolls are hot, sweet and endless. There was nothing more that I found enjoyable about my meal. The dinner salads are nothing more than various lettuces. The bleu cheese dressing was not good at all. It was mayo based and very strong. I ordered a combo with steak and in lieu of chicken tender I requested it with cod. I was told the cost would be an additional $1.00. That is fine. However I was charged for steak and salmon, which I would consider salmon to be a much more costly meal. I only received 1 piece of fish, which was fried and cut into 3 pieces. it was very very dry and hard. The remaining 3 people in my party ordered fish and chips. Of these 3 people 2 of them also received dry hard fish. On my prior visit I left with the same feeling. I only went back because I feel every establishment can have an off day. I WOULD NOT RECOMMEND THIS ESTABLISHMENT TO ANYONE.
(1)Chelsey S.
Decent food, sometimes feel ignored, but hey, can't beat the rolls! The bar area is nice and everything is pretty standard fare, as far as American Food goes.
(4)John B.
Weeknight evening, nice menu with traditional 'American' fair. Meal was hot and fast; good portions; will choose again.
(3)Abhist D.
If you're looking to fatten up....then this is definately the place to be. I mean seriously, the loaded potato soup is FATTENINGLY AMAZING! And I do love this place and wish to god they had one here closer to Chicago but apparently they only serve the hillbillies of the world (unless you go to Ohio, because they have 3 in the Cincinatti area!). But in all seriousness, the warm rolls they give you is great, the food is great, the service is friendly and willing to put up with an eccentric city boy like me, and its at an extremely reasonable price. I was going to give it 4 stars because of the locations, but then my mouth started watering when I saw Loaded Potato soup in one of the other reviews, so 5 it is! If you get to Champaign, or any other remote part of the US, check this place out!
(5)Sarah L.
The food is loaded with fat. There are very few items on the menu that are healthy. The service is s-l-o-w. We waited 45 minutes to get our food one day, and have not been back since. Although they do offer free kids meals, the kids are so tired of waiting, that it's just not worth it.
(2)Crystal O.
Our experience was average. There is really nothing signature or exceptional about the food or serve. As we walked in the manager was the hostess she looked at us and said I really have no idea what's going on. Then yells to the bartender asking her a question about someone cover a shift. The food was just ok. I feel over priced for what portion and quality.
(3)Nelson M.
Restaurant Update: I never had a chance to write about my 3 experience here which will be the last. I had enjoyed all my visits up until this last trip a few months ago which left a very sour taste in my mouth. They newly introduced a children's menu which on the top of the menu states includes a children's drink. We had our prime rib dinner for two which was great. My son tried the mac and cheese which was okay for 3.49 what could you ask for along with a cup of milk. When we received the check they charged us for the milk which I thought was a mistake. When we spoke with the waitress she argued that yes it is "included" but you have to pay for it. This is simply crazy, how can something be included and yet you get charged for it. I told her to go talk to the manager. After 5 minutes she came back and told me that the manager would take it off this time. I was irate that somehow the manager did not understand how a children's menu works. Somehow she made me feel like a criminal trying to get out of paying for my kid's drink. When we were leaving I asked another waitress do they routinely charge for kid's drinks and she said she didn't know and in my anger I decided to ask for the manager. She comes over and tells us hopefully that did not ruin the meal, but the staff needs to be better educated. At no time did she apologize for her own misunderstanding of the kid's menu or clarify whether kid's drinks are included or not included. I ended up writing a letter to complain to corporate to re-educate and to not rip off other customers when they order the kid's menu item. I got a phone call telling me sorry, but due to the poor handling with the initial experience I am done with O'Charley's.
(1)Lisa B.
Super nice staff and the prices are pretty good. However, the $4 margarita on Sunday are really week and taste weird. I would not recommend ordering one. I had 2 and they both were weak and weird. I love the twisted chips & Queso. I had the wedge salad with grilled chicken and the chicken was really good and had a little bit of spiciness to it.
(3)Ellen C.
The food here is OK, but after our last trip there I will never return. My husband, daughter, and I were seated at a booth in the bar with menus. Then we waited and waited. Several servers passed by us but no one greeted us. I tried to catch the eye of one of them, but they were too busy chatting behind the bar to notice. After we waited 20 minutes we left. Inexcusable. I can't remember a time I was disregarded like that.
(1)Fran A.
We love that place. They changed there menu and I am fine with that,they got pot roast on the menu super good. Service was friendly and on her feet. That place is always in good shape. Love that the manager always come around to ask if everything is or was ok,we love that. The food is always fresh. Oh and those fresh dinner rolls,love ,love,love them.
(5)Makenzie H.
We waited 30 minutes to get terrible service and okay food. Our waitress was attentive to my drink, however, she always seemed distracted whilst taking our order and was extremely rude to us when we were trying to order. The food came out okay, my boyfriend's steak was cooked incorrectly. We only got one basket of rolls when we clearly saw other tables getting refills. This place is a joke. Not returning.
(1)Charlie L.
This is a good restaurant restaurant. It's a nice alternative to some of other similar style restaurants. The menu has many options for entrees and the option to add a salad/soup + a dessert for each entree. The portions have always been large so plan on needing a box. I had the caramel pie, which was very sweet but that's to be expected. I heard nice things about their fruit pies and their brownie dessert is enormous and nice to split. They have good specials on Wednesday (free pie day) and weekends(prime rib day). They tend to took the steak one degree above what you want so if you like medium, order medium rare for a nice pink and firm steak. This last time I went they forgot to put in my order but offered me a free appetizer while I waited and were very nice about it. The food is good quality for a reasonable price and the staff is very nice. I will be returning on a Wednesday in the near future for free pie Wednesday.
(4)Julie P.
Food is alright. Nice big restaurant. Staff was knowledgeable. Don't know if I'd keep going there with a Texas Roadhouse down the street.
(3)Pat E.
Sam's Cafe was closed, so I had to come here! I was disappointed and underwhelmed to be honest with you. Now I have even MORE trepidation about trying Le Peep (another chain). I wanted some steak so i went with the fresh asparagus (too wilted), chicken noodle soup (salty) and steak (overcooked). I won't be back. I tried to check in here on Yelp and it showed up on my phone as me checking in at Jupiter's. I wish I went to Jupiter's even though I prefer stuffed OR deep dish over thin crust pizza.
(1)Meghan W.
Called in my order before I left my house and when I got to the restaurant the manager had taken my order and forgot to put it in & was arguing with the employee trying to blame him. There was a reason I ordered my food before I left my house....because I was in a hurry, otherwise I would have ate there. It seems like this place always has issues. If it wasn't for the potato soup..I would not come back. Get it together o'charleys!
(1)Anne M.
Disappointed - medium rare prime rib came out looking like beef jerky - dried out dark brown. Sent plate back and on return next piece was practically raw and none of my sides included. Manager offered dessert for free...how about giving me an actual dinner? Won't go back. Better places in town than this for beef.
(2)Gail W.
We stopped here yesterday for a late lunch. We were seated quickly and our server was prompt with getting drink orders and lunch order. She brought hot rolls (which are delish) quickly. Then everything came to a halt. After 25 minutes, we asked another server to check on our order. Of course, they brought it right out because it had obviously been sitting in the kitchen for some time. My husband ordered the chicken tenders tacos with a baked potato. The chicken and potato were both cold. I had a bowl of loaded potato soup which was hot and tasty, but it had obviously just been dipped up because soup was splashed all over the rim of the bowl. The group of 4 ladies sitting behind us got their dinners less than 10 minutes after ordering. They were still eating their salads so our order must have fallen through the crack, which is inexcusable when the place is not busy.
(2)