I had to drop this rating a star. I talked to the owner (on the phone) about the issues I had with them running out of cups, lids, straws, cream all the time. He was very defensive and dismissive of my concerns. He tried to blame it on the employees being new. He said "thanks for your feedback" in the way someone would say f-off. I posted on the DD corporate wall because they were out of cream for three days straight, so obviously he doesn't give a crap about the customer experience. For the first time in two years, I reloaded my Starbucks card. I won't go there anymore no matter how good the coffee is.
(1)
Emilie G.
I shouldn't have to wait thirty minutes in store to get an iced coffee. On the Mondays of finals week, a coffee place on campus should have more than two people working. Good cookie dough coffee, terrible service.
(1)
Jen F.
Open 24 hours, but closed on a Sunday morning at 8 am?? Lame... I will be buying my donuts elsewhere from now on...
(1)
Sarah G.
What's the point of visiting a DD if they don't have any donuts available? Sure, it was bordering right around noon on a Thursday, but if you're out of glazed donuts and most kinds of holes what kind of a doughnut store are you? And since I don't usually 'review' obvious chains like this unless things were either exceptional or - as in this case - subpar, I feel compelled to point out that the 'famous' coffee everyone is always going on and on about is just about on par with McD's. So take that for what you will.
(2)
Kayla B.
I'm not particularly fond of this location. The staff has been okay. I've been here 5+ times, and generally, the staff is indifferent but never rude and despite watching people (and myself!) take way too long to pick out their donuts, they've never been rude or rushed anyone along. I've had a couple nice cashiers on occasion, and the drive-thru has always been pretty prompt. The staff knows what their doing. As for the food, though, that's really the hit or miss. Anything that seems to need to be made at the time of order seems to usually be okay at any time in the day (like my partner loves their grilled cheese sandwiches). However, for most other food such as donuts or coffee, your best chance of getting tasty food is during the morning hours. I came in for a Cookie Dough Iced Coffee, and after driving away, within a sip, it tasted so burnt I tossed the whole thing straight in the garbage. Last night, I went in for doughnuts around 6 PM, and they were out of over 70% of donuts, and while we did get some donuts (with a friendly cashier), most of them were pretty tough to bite into, didn't taste particularly good, and honestly tasted pretty stale. We might end up eating them, but I'm betting they'll probably go in the garbage. Tables usually seem clean enough on the inside. I've never sat around to eat anything there. The straws and other materials usually seem stocked, and I'm usually in and out of the store within 5 minutes. I don't go during peak times, though. Final thoughts: Being an Iowa native, I've never really been to Dunkin' Donuts until this one was in town. Based upon this location's service, I probably would never feel the urge to go to another one. However, multiple people have just told me that this location isn't the best. I think I could agree. Your chance for best food seems to be in the mornings. I definitely am not going out of my way to revisit, but I keep coming back on occasion hoping things will be better. They haven't yet.
(2)
Karan V.
I don't like their coffee but I love their Chicken salad croissant. But I will recommend to have this sandwich in breakfast when they make their fresh chicken salad.
(4)
Cindy D.
Ordered 3 chocolate glazed donuts for co- workers. Got to work and they were like soggy cake. I came to the Ames location a few days later to bring them back and was told "that's how they are in the summer, with the heat"! Not acceptable. I was told I would have to pay to replace them - no exchange. They just lost a good customer....all because they wouldn't replace $3.00 worth of donuts.... Plus the girl at the counter was less than friendly. Funny how quickly negative reviews travel.. C
(1)
Lasairiona M.
2 chicken bacon ranch sandwiches, one with hash browns, one XL coffee and 2 donuts for under $14. I just wish it tasted as good as the price was! Coffee was tasty (says hubby) and I liked the hash browns but the chicken bacon ranch sandwich comes in a rock solid bun - i'm all for crusty fresh bread, but not the kind that needs a jack hammer to break through it. The chicken, cheese and bacon were buried in this heaving mound of impenetrable bread and the ranch element was all but invisible! The donuts were the hero of the morning, I had the Boston scream and hubby had the pumpkin spice and we both demolished them, the 4th star is all for the donuts!
(4)
Taylor H.
My boyfriend and I took our last final exam this morning and went to Dunkin Donuts to celebrate. Being college students, we are on a tight budget and rarely treat ourselves but this morning was a small celebration before graduating. The customer service was terrible. We received attitude from the staff ordering in the drive thru and they got our order wrong--twice. We got four donuts and a vanilla latte! Not that hard... We drove away only to find the latte was wrong. Donuts are great, but not worth the poor service.
(2)
Marisa R.
As a New Yorker, I love my DDs....I was so excited when DD finally came to Ames I was there the very first day at 4:45am. Yep, I was that excited. However, that excitement has quickly turned to disappointment. First, the tables are generally dirty.....I asked a young man behind the counter if he could clean the table I was going to use and he said....when I get a minute....however, he wasn't doing anything. I asked him for the cloth and cleaned it myself. I went back another day and there were no jelly donuts....how do you run out of a main staple??????? in the middle of the day?????? I went back a few days later and the tables were dirty and I asked the young lady if she could clean it and she looked at me like I was bothering her but she did clean the one I wanted plus the rest of the restaurant tables. This young lady is generally at DD and not very friendly she seems to have a scowl on her face most of the time....I work retail on a part time basis and if you don't like people, you should not work customer service type jobs. I am loyal for now but not sure how much longer that loyalty will hold out. I may just wait until I return to NYC to get my DD fix. Disappointed.
Dayna P.
I had to drop this rating a star. I talked to the owner (on the phone) about the issues I had with them running out of cups, lids, straws, cream all the time. He was very defensive and dismissive of my concerns. He tried to blame it on the employees being new. He said "thanks for your feedback" in the way someone would say f-off. I posted on the DD corporate wall because they were out of cream for three days straight, so obviously he doesn't give a crap about the customer experience. For the first time in two years, I reloaded my Starbucks card. I won't go there anymore no matter how good the coffee is.
(1)Emilie G.
I shouldn't have to wait thirty minutes in store to get an iced coffee. On the Mondays of finals week, a coffee place on campus should have more than two people working. Good cookie dough coffee, terrible service.
(1)Jen F.
Open 24 hours, but closed on a Sunday morning at 8 am?? Lame... I will be buying my donuts elsewhere from now on...
(1)Sarah G.
What's the point of visiting a DD if they don't have any donuts available? Sure, it was bordering right around noon on a Thursday, but if you're out of glazed donuts and most kinds of holes what kind of a doughnut store are you? And since I don't usually 'review' obvious chains like this unless things were either exceptional or - as in this case - subpar, I feel compelled to point out that the 'famous' coffee everyone is always going on and on about is just about on par with McD's. So take that for what you will.
(2)Kayla B.
I'm not particularly fond of this location. The staff has been okay. I've been here 5+ times, and generally, the staff is indifferent but never rude and despite watching people (and myself!) take way too long to pick out their donuts, they've never been rude or rushed anyone along. I've had a couple nice cashiers on occasion, and the drive-thru has always been pretty prompt. The staff knows what their doing. As for the food, though, that's really the hit or miss. Anything that seems to need to be made at the time of order seems to usually be okay at any time in the day (like my partner loves their grilled cheese sandwiches). However, for most other food such as donuts or coffee, your best chance of getting tasty food is during the morning hours. I came in for a Cookie Dough Iced Coffee, and after driving away, within a sip, it tasted so burnt I tossed the whole thing straight in the garbage. Last night, I went in for doughnuts around 6 PM, and they were out of over 70% of donuts, and while we did get some donuts (with a friendly cashier), most of them were pretty tough to bite into, didn't taste particularly good, and honestly tasted pretty stale. We might end up eating them, but I'm betting they'll probably go in the garbage. Tables usually seem clean enough on the inside. I've never sat around to eat anything there. The straws and other materials usually seem stocked, and I'm usually in and out of the store within 5 minutes. I don't go during peak times, though. Final thoughts: Being an Iowa native, I've never really been to Dunkin' Donuts until this one was in town. Based upon this location's service, I probably would never feel the urge to go to another one. However, multiple people have just told me that this location isn't the best. I think I could agree. Your chance for best food seems to be in the mornings. I definitely am not going out of my way to revisit, but I keep coming back on occasion hoping things will be better. They haven't yet.
(2)Karan V.
I don't like their coffee but I love their Chicken salad croissant. But I will recommend to have this sandwich in breakfast when they make their fresh chicken salad.
(4)Cindy D.
Ordered 3 chocolate glazed donuts for co- workers. Got to work and they were like soggy cake. I came to the Ames location a few days later to bring them back and was told "that's how they are in the summer, with the heat"! Not acceptable. I was told I would have to pay to replace them - no exchange. They just lost a good customer....all because they wouldn't replace $3.00 worth of donuts.... Plus the girl at the counter was less than friendly. Funny how quickly negative reviews travel.. C
(1)Lasairiona M.
2 chicken bacon ranch sandwiches, one with hash browns, one XL coffee and 2 donuts for under $14. I just wish it tasted as good as the price was! Coffee was tasty (says hubby) and I liked the hash browns but the chicken bacon ranch sandwich comes in a rock solid bun - i'm all for crusty fresh bread, but not the kind that needs a jack hammer to break through it. The chicken, cheese and bacon were buried in this heaving mound of impenetrable bread and the ranch element was all but invisible! The donuts were the hero of the morning, I had the Boston scream and hubby had the pumpkin spice and we both demolished them, the 4th star is all for the donuts!
(4)Taylor H.
My boyfriend and I took our last final exam this morning and went to Dunkin Donuts to celebrate. Being college students, we are on a tight budget and rarely treat ourselves but this morning was a small celebration before graduating. The customer service was terrible. We received attitude from the staff ordering in the drive thru and they got our order wrong--twice. We got four donuts and a vanilla latte! Not that hard... We drove away only to find the latte was wrong. Donuts are great, but not worth the poor service.
(2)Marisa R.
As a New Yorker, I love my DDs....I was so excited when DD finally came to Ames I was there the very first day at 4:45am. Yep, I was that excited. However, that excitement has quickly turned to disappointment. First, the tables are generally dirty.....I asked a young man behind the counter if he could clean the table I was going to use and he said....when I get a minute....however, he wasn't doing anything. I asked him for the cloth and cleaned it myself. I went back another day and there were no jelly donuts....how do you run out of a main staple??????? in the middle of the day?????? I went back a few days later and the tables were dirty and I asked the young lady if she could clean it and she looked at me like I was bothering her but she did clean the one I wanted plus the rest of the restaurant tables. This young lady is generally at DD and not very friendly she seems to have a scowl on her face most of the time....I work retail on a part time basis and if you don't like people, you should not work customer service type jobs. I am loyal for now but not sure how much longer that loyalty will hold out. I may just wait until I return to NYC to get my DD fix. Disappointed.
(2)