The drive thru at this location is one of the slowest I've experienced at ANY fast food joint in Atlanta. Not only is the wait ridiculously long to GET to the callbox, you then WAIT AT the callbox to give your order for another 3-4 minutes. THEN, you drive around and WAIT another 5 or so minutes behind 3 or 4 cars still waiting for their orders. I watched two drive off after giving up on waiting, so of course, when I got to the window they tried to give me their orders. Foolishness. Mind you, this place sits right between Cook Out and Wendy's. People have to make a conscious choice to come here. This isn't the way to keep 'em coming. Sierra is very nice and professional. Her manager, "Miss K", is NOT. She had an excuse for everything and offered nothing but a lame, half- hearted apology. The two stars are for Sierra's exemplary customer service.
(2)
George W.
This place has the worse staff. Can't handle a full house. Takes entirely to long to get food. It's early but there's no excuse for all this. Should have went to McDonalds!
(1)
Angel S.
This location was on wsbtv channel 2 news recently for having rats. Why are they still open?!
(1)
Jonathan C.
As you can tell from my tally, I don't review places much. You might also be able to gather from my small sample size of commentary that I'm mostly compelled to take to Yelp by exceptional service. Sadly, this is not one of those times. I didn't have the pleasure of reading these reviews before stopping by nor is it pleasing to report that they're pretty much all valid. When I arrived to the drive thru, there was no one in line. Upon handing over the payment for my 10 pack of Krystals(despite themselves, this is actually a pretty damn good deal for 6 bucks), I was quickly told to move up and wait for my order. Cars came and cars left, but I remained diligent in my wait -- day dreaming of those hot, steamy little squares that would deliver me from hunger and raise me up on high. But then minutes turned into 10 minutes, and 10 quickly became 20, and so forth. My hopes and dreams began to wane. When it was all said and done, it took them 28 minutes to deliver my 10 Krystals. What's more, the onions were cold and the meat was holding on desperately to whatever warmth it had left. This was bar none the worst Krystal experience I have ever had. If you're looking for a good deal in the "tasty fast food garbage" department, look to just about any of this Krystal's neighbors. You'll still get the same great indigestion, just with less wait and better product. Krystal on Moreland: I challenge you to do better. Which should be cake since you can't do much worse.
(1)
Kelli C.
I'm waiting for my food at 5:30 am and it's taking 30 minutes. I could've gone home and cooked us all eggs and it would've been all good. So much for fast food.
(1)
HisChild D.
Needs to do better. The drive thur was slow mentality and physically. Sad. The drive thur cashier knowing gave me a drink that was out. Lucky I sampled it before I drove off. I was asked to pull up and then clearly was forgotten. Went inside to replace my drink. Front service cashier was so polite and helpful. Brought my food out shortly after. Although my order was wrong. A pleasant smile and disposition goes along way
(2)
Casey R.
I've been coming here for years, and it's ridiculous. Was just told to wait 10 minutes for fast food. .. then no one brought me my food, i backed up in the drive through to get it and it was cold. .i don't complain much but this crossed the line, there wasn't even a line.. no excuse
(1)
Donald S.
A putrid disgusting excuse for even a fast food restaurant!!! The worst part about it is my own stupidity. How could i keep going back after the chili cheese pups practically gave me dysentery. It got worse the next go round when my buddy angry john decided to pick up a sackfull of Krystal's here before a braves game. I barley made it to the 3rd inning before what im sure is going to end up being colin cancer!! But not angry john his bowels survived!! as a bonifided Tennessee born southern fried hee haw he is used to mini pink slime steam burgers and horrible atlanta braves baseball. Don't want to hear any of the hee haws down here explain to me that White Castle is better. And least i can hold White Castle down.
(1)
Darrell G.
This is the worst Krystal in metro Atlanta. Theyve struck out three times with me with the bad service, slow service, and not even giving me what i paid for. So theyre out.
(1)
Kym H.
Terrible service and consider it a gift if they actually get your order right. Every time I stop here, I sit in line wondering what I was thinking. I refuse to frequent or even go to this Krystal anymore, but I think it is fair that other patrons know that any of the other fast food establishments next door will get you in and out with food as ordered in a fraction of the time this place will.
(1)
Sandra F.
This Krystals is pretty clean and staff is friendly. Where I'm from, there is no Krystals, instead they have White Castles which I do not like. Krystals has bigger and better sliders! Plus I love the fries! White Castles does not put mustard in their sliders, Krystals does. I don't know if it's a southern thing, but I like it better at Krystals. Too bad I can only eat it once a year.
(4)
Jeff M.
The worse fast food experience of my life.....took about 45 minutes in the drive thru and my food was wrong and cold.....I would give them zero stars if possible. Don't go here!
(1)
Eric D.
I've always heard people from the south compare Krystals to White Castles. Krystals pale in comparison to White Castles. Really, there isn't anything to differentiate Krystals from any other generic fast food place. Yeah, they make small burgers, but they also make large ones. The fries are just fries. The burgers are just plain old burgers, just tiny. There's not much point in going here rather than any other fast food joint, or even a quality burger place. I know it isn't fair to just compare Krystal to White Castle, but what can I say. I went there hoping to satisfy my crave, but went away disappointed. No attempt was made to duplicate the onion grilled burgers, the crinkle cut fries, the onion chips, or the incredible horseradish mustard. Alas. Oh yeah, we did get panhandled while eating here, inside the restaurant. Yeah. Awesome. It's hard to say nice things about restaurants that have people hanging out in the dining area that hit you up for spare cash.
(1)
Nikolai C.
Your average Krystal with average food. I usually only hit it up when I'm pretty desperate for a meal. This place definitely defines average so enjoy.
(3)
Ivan S.
O Krystal! My Krystal! Why must you taunt me with your deliciousness? Why must your cholesterol-laden chili cheese pups lure me in with its siren song of goodness? Why must I hide my face in shame when leaving you, a sack of 12 Krystal burgers snickering in my sweaty hands? And I choose THIS Krystal of all places, a frightening cornucopia of the drunk and disenfranchised and service that ranges from "indifferent" to "aggressively angry." How can I fall for a place where a "salad" consists of fried chicken nuggets served on lettuce? How can I return time and again after swearing you off following a 3am binge? O Krystal! My Krystal! I wish I knew how to quit you.
(4)
Jonathan D.
I am so mad about my recent trip to Krystal on Moreland. I waited inside in a line of about five parties for 10 minutes. At this point the cashier told us to please wait a minute, while she went off to help in the back. I was still two parties back. Outside, the cars were moving briskly through the drivethru. Why would they ignore the inside customers? I was so mad I left, then made it through the drivethru at McDonald's next door in five minutes. The employees here obviously didn't seem very concerned about helping patrons. Without a modicum of customer service on offer, why waste your time with this bland imitation of White Castle?
(1)
Darrell C.
Nitrate laden miniature hotdogs and free wifi. A match made in heaven..lol. Seriously, the wifi is fast and free but the music is a bit loud for my tast.
(2)
Lisa A.
OMG, what is this and more importantly, where is the beef?? So, had my first and last trip to Krystal yesterday. Again, I was temping in the area and looking for a fast food fix. When I pulled up to order, I was very confused by the menu. I thought it would be a normal FF burger joint, but I was wrong. I pretty much had no idea what to order, so I just got the #1. When I pulled the odd little burger from the bag,again I was confused. WTF is this? A nice roll with a paper slice of some fake beef concoction. I found it totally disgusting and only ended up eating one and a half. Mind you I love cheeseburgers and have no problem eating at fast food joints. I do not understand this place at all! Man, I miss Jack in The Box, Carl's Jr, Dell Taco and most of all IN & OUT. Now that's what a hamburger is all about!
(1)
Richard S.
Dirty and run down but when im drunk who cares!
(3)
aRTHUR L.
HORRIBLE Krystal location, probably the poorest food quality in the city. I live in the 'hood, and have given this store too many chances to give good food, and service. Todays food was reheated in the nuke', and was just nasty. In today's economy I hate to put down someone's place of employ, but there seems to be no motivation to keep the place making money, therefore, keeping the store open.
(1)
Christopher B.
My main complaint is that I have to give them a star at all. And I love Krystal. This location has been notoriously slow in the past but last night took the cake. They were pulling like casual dining ticket times. Literally, LITERALLY took an hour and 20 minutes to get our order. Mind you it was 2:45am when we walked in there, but we didn't walk out until 4:10. Not to mention that the male bathroom was closed due to someone doing something all over the walls. That really gets me in the mood for Krystal, fecal-form bacteria.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast, Late Night Bike Parking : No Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Alcohol : No Outdoor Seating : No Has TV : No Waiter Service : No Drive-Thru : Yes Caters : No
Adrienne T.
The drive thru at this location is one of the slowest I've experienced at ANY fast food joint in Atlanta. Not only is the wait ridiculously long to GET to the callbox, you then WAIT AT the callbox to give your order for another 3-4 minutes. THEN, you drive around and WAIT another 5 or so minutes behind 3 or 4 cars still waiting for their orders. I watched two drive off after giving up on waiting, so of course, when I got to the window they tried to give me their orders. Foolishness. Mind you, this place sits right between Cook Out and Wendy's. People have to make a conscious choice to come here. This isn't the way to keep 'em coming. Sierra is very nice and professional. Her manager, "Miss K", is NOT. She had an excuse for everything and offered nothing but a lame, half- hearted apology. The two stars are for Sierra's exemplary customer service.
(2)George W.
This place has the worse staff. Can't handle a full house. Takes entirely to long to get food. It's early but there's no excuse for all this. Should have went to McDonalds!
(1)Angel S.
This location was on wsbtv channel 2 news recently for having rats. Why are they still open?!
(1)Jonathan C.
As you can tell from my tally, I don't review places much. You might also be able to gather from my small sample size of commentary that I'm mostly compelled to take to Yelp by exceptional service. Sadly, this is not one of those times. I didn't have the pleasure of reading these reviews before stopping by nor is it pleasing to report that they're pretty much all valid. When I arrived to the drive thru, there was no one in line. Upon handing over the payment for my 10 pack of Krystals(despite themselves, this is actually a pretty damn good deal for 6 bucks), I was quickly told to move up and wait for my order. Cars came and cars left, but I remained diligent in my wait -- day dreaming of those hot, steamy little squares that would deliver me from hunger and raise me up on high. But then minutes turned into 10 minutes, and 10 quickly became 20, and so forth. My hopes and dreams began to wane. When it was all said and done, it took them 28 minutes to deliver my 10 Krystals. What's more, the onions were cold and the meat was holding on desperately to whatever warmth it had left. This was bar none the worst Krystal experience I have ever had. If you're looking for a good deal in the "tasty fast food garbage" department, look to just about any of this Krystal's neighbors. You'll still get the same great indigestion, just with less wait and better product. Krystal on Moreland: I challenge you to do better. Which should be cake since you can't do much worse.
(1)Kelli C.
I'm waiting for my food at 5:30 am and it's taking 30 minutes. I could've gone home and cooked us all eggs and it would've been all good. So much for fast food.
(1)HisChild D.
Needs to do better. The drive thur was slow mentality and physically. Sad. The drive thur cashier knowing gave me a drink that was out. Lucky I sampled it before I drove off. I was asked to pull up and then clearly was forgotten. Went inside to replace my drink. Front service cashier was so polite and helpful. Brought my food out shortly after. Although my order was wrong. A pleasant smile and disposition goes along way
(2)Casey R.
I've been coming here for years, and it's ridiculous. Was just told to wait 10 minutes for fast food. .. then no one brought me my food, i backed up in the drive through to get it and it was cold. .i don't complain much but this crossed the line, there wasn't even a line.. no excuse
(1)Donald S.
A putrid disgusting excuse for even a fast food restaurant!!! The worst part about it is my own stupidity. How could i keep going back after the chili cheese pups practically gave me dysentery. It got worse the next go round when my buddy angry john decided to pick up a sackfull of Krystal's here before a braves game. I barley made it to the 3rd inning before what im sure is going to end up being colin cancer!! But not angry john his bowels survived!! as a bonifided Tennessee born southern fried hee haw he is used to mini pink slime steam burgers and horrible atlanta braves baseball. Don't want to hear any of the hee haws down here explain to me that White Castle is better. And least i can hold White Castle down.
(1)Darrell G.
This is the worst Krystal in metro Atlanta. Theyve struck out three times with me with the bad service, slow service, and not even giving me what i paid for. So theyre out.
(1)Kym H.
Terrible service and consider it a gift if they actually get your order right. Every time I stop here, I sit in line wondering what I was thinking. I refuse to frequent or even go to this Krystal anymore, but I think it is fair that other patrons know that any of the other fast food establishments next door will get you in and out with food as ordered in a fraction of the time this place will.
(1)Sandra F.
This Krystals is pretty clean and staff is friendly. Where I'm from, there is no Krystals, instead they have White Castles which I do not like. Krystals has bigger and better sliders! Plus I love the fries! White Castles does not put mustard in their sliders, Krystals does. I don't know if it's a southern thing, but I like it better at Krystals. Too bad I can only eat it once a year.
(4)Jeff M.
The worse fast food experience of my life.....took about 45 minutes in the drive thru and my food was wrong and cold.....I would give them zero stars if possible. Don't go here!
(1)Eric D.
I've always heard people from the south compare Krystals to White Castles. Krystals pale in comparison to White Castles. Really, there isn't anything to differentiate Krystals from any other generic fast food place. Yeah, they make small burgers, but they also make large ones. The fries are just fries. The burgers are just plain old burgers, just tiny. There's not much point in going here rather than any other fast food joint, or even a quality burger place. I know it isn't fair to just compare Krystal to White Castle, but what can I say. I went there hoping to satisfy my crave, but went away disappointed. No attempt was made to duplicate the onion grilled burgers, the crinkle cut fries, the onion chips, or the incredible horseradish mustard. Alas. Oh yeah, we did get panhandled while eating here, inside the restaurant. Yeah. Awesome. It's hard to say nice things about restaurants that have people hanging out in the dining area that hit you up for spare cash.
(1)Nikolai C.
Your average Krystal with average food. I usually only hit it up when I'm pretty desperate for a meal. This place definitely defines average so enjoy.
(3)Ivan S.
O Krystal! My Krystal! Why must you taunt me with your deliciousness? Why must your cholesterol-laden chili cheese pups lure me in with its siren song of goodness? Why must I hide my face in shame when leaving you, a sack of 12 Krystal burgers snickering in my sweaty hands? And I choose THIS Krystal of all places, a frightening cornucopia of the drunk and disenfranchised and service that ranges from "indifferent" to "aggressively angry." How can I fall for a place where a "salad" consists of fried chicken nuggets served on lettuce? How can I return time and again after swearing you off following a 3am binge? O Krystal! My Krystal! I wish I knew how to quit you.
(4)Jonathan D.
I am so mad about my recent trip to Krystal on Moreland. I waited inside in a line of about five parties for 10 minutes. At this point the cashier told us to please wait a minute, while she went off to help in the back. I was still two parties back. Outside, the cars were moving briskly through the drivethru. Why would they ignore the inside customers? I was so mad I left, then made it through the drivethru at McDonald's next door in five minutes. The employees here obviously didn't seem very concerned about helping patrons. Without a modicum of customer service on offer, why waste your time with this bland imitation of White Castle?
(1)Darrell C.
Nitrate laden miniature hotdogs and free wifi. A match made in heaven..lol. Seriously, the wifi is fast and free but the music is a bit loud for my tast.
(2)Lisa A.
OMG, what is this and more importantly, where is the beef?? So, had my first and last trip to Krystal yesterday. Again, I was temping in the area and looking for a fast food fix. When I pulled up to order, I was very confused by the menu. I thought it would be a normal FF burger joint, but I was wrong. I pretty much had no idea what to order, so I just got the #1. When I pulled the odd little burger from the bag,again I was confused. WTF is this? A nice roll with a paper slice of some fake beef concoction. I found it totally disgusting and only ended up eating one and a half. Mind you I love cheeseburgers and have no problem eating at fast food joints. I do not understand this place at all! Man, I miss Jack in The Box, Carl's Jr, Dell Taco and most of all IN & OUT. Now that's what a hamburger is all about!
(1)Richard S.
Dirty and run down but when im drunk who cares!
(3)aRTHUR L.
HORRIBLE Krystal location, probably the poorest food quality in the city. I live in the 'hood, and have given this store too many chances to give good food, and service. Todays food was reheated in the nuke', and was just nasty. In today's economy I hate to put down someone's place of employ, but there seems to be no motivation to keep the place making money, therefore, keeping the store open.
(1)Christopher B.
My main complaint is that I have to give them a star at all. And I love Krystal. This location has been notoriously slow in the past but last night took the cake. They were pulling like casual dining ticket times. Literally, LITERALLY took an hour and 20 minutes to get our order. Mind you it was 2:45am when we walked in there, but we didn't walk out until 4:10. Not to mention that the male bathroom was closed due to someone doing something all over the walls. That really gets me in the mood for Krystal, fecal-form bacteria.
(1)