I have very mixed feelings about this particular location. 2 different nights. 1st night - 1 am service, fantastic waitress who was extremely funny and nice and made sure we were attended to 2nd night - midnight service, waitress was extremely slow and often forgot little things we asked for such as napkins or straws Steak and Shake's food is always good, but service wise, this location is hit or miss.
(3)
Kathy D.
Steak and Shake happens to be one of my mom's favorite restaurants, thus I have been a patron for years. I think they have a very good chili, cheese dog. There chili has always been good, now add a good hot dog, some cheese & diced raw onions and you have another winning combination. We all know about there burgers, sliders, fries, chili, baked beans, malts, hot fudge sundaes. ... all pretty top notch for the niche they fill in the restaurant world. Breakfast, lunch or dinner, Steak and Shake will give you a good meal for a fair price. They all look pretty identical, but each has a personality of it's own. A great place to meet to catch up with a friend or even to dine alone. I have found pretty consistent food over the years. Now, service is a different story, that can vary from the time you enter to the time you leave. On my last visit service was very good. The entire experience was a winning combination. What's a girl to do? Keep winning combinations coming your way!
(4)
Greg H.
Couldn't resist sharing this Steak 'n Shake best kept secret. The footlong chili cheese dog w/fries is on the $4 menu! Surprisingly, they make an awesome dog, split & charred, as it should be. $3.99 gets you what you see in the pic. If you're in the mood for some tasty & cheap, guilty-pleasure grub, this is it. Unfortunately, the locations vary greatly in cleanliness & service but if you find one that is managed well & kept clean(USF location not so much, hence the 3 stars), as you may well know, they make a darn good grease burger too!
(3)
Charlie G.
Some of the burgers are really good, like the Garlic Double burger, and the Jalapeno Crunch burger! Service is usually ok... not lightning fast or anything, but if you are patient, it works! If you are impatient... I would not recommend dining here. Fries are good if you get them right out of the fryer... if they have been sitting a while, not so good. The milkshakes are very good... I usually get just plain old boring vanilla, and love them!
(4)
Leif H.
Ordered four hot chocolates got four cups of hot water. Waited ten minutes to place an order. Service was dismal. I would recommend that my friends or family avoid this place at all costs.
(1)
Malissa W.
just a quick bite with family
(4)
Nichole K.
My boyfriend and I came to this location and let me tell you.... it was the worst experience ever! The food came out before our milkshakes, I asked for water and didn't get it until the food came, and we waited 8 minutes before we got seated. Worst experience ever. I don't know if I even want to ever go back to this location. Fix these problems please.
(1)
Rob L.
Ugh... Consistently confused and poor service. What a shame. One of those places where you wonder how awesome it could be if it was run correctly. Food was fine, but service and attitude was really sad. Indifferent staff, a store full of frustrated customers... Doesn't the company care? Guess not.
(1)
Bre F.
I Love steak'n Shake but this is the WORST in the area. I've eaten at this location more than once to give it a chance but it's filthy so I'm never returning. My last visit, there was a huge roach crawling on the window by our table and the waiter did nothing, asked to see a manager, was ignored. Finally spoke to a "Manager" and he casually told me the roaches come out when they exterminate and shrugged me off. There are plenty of restaurants on fowler, save yourself the hassle and eat somewhere else.
(1)
Jeff F.
Wish I could give a lower score. Went through the drive through, they told me it would be ten minutes for my order of a spicy chicken sandwich, grilled cheese, and fries. I was fine with that, but thirty minutes passed with no one coming outside. Went inside and sat at the bar where the guy at the register repeatedly made eye contact but never said hello or made any attempt to greet me. He had repeated conversations with his manager in front of me trying to figure out his tips, but would not give me the ten seconds to greet me so I could tell him I was a customer from the drive through. Close to an hour has passed by the time I figure to yell for the person I have recognized as the manager and ask for a refund, and he leaves and I have to yell for his attention a second time to even get the refund. Over an hour spent with worse service than McDonalds and no food. Do not go here.
(1)
Dave M.
Went last night after the USF football game. It was pretty busy, but it took us 30 minutes to get 1 burger and 1 chicken fingers and fries that ended up arriving cold. People around us that arrived up to 20 minutes later than ate minutes after we did. Our server wouldn't come back to our table once it was clear we were impatient so we ended up running low on water as well. To pay, the line-up was more than 15 minutes long. We waited for 5-6 minutes, but decided we'd had enough. We ended up breaking a $20 with someone who only had $19 and hopefully leaving enough on the table since we never officially saw our bill. Never going back. Ever.
(1)
Brett K.
I went here in the morning for a quick breakfast. The manager and two staff were behind the counter working diligently at something which must have been more important than me. I sat at the counter for a long time before someone took my order. I then watched them work for another five minutes before starting on my meal. I was the only one there. I left and went to waffle house.
(2)
X X.
Cheap good burgers and shakes. Friendly waitress. Kids happy. Adults happy. All good.
(4)
Andrew J.
Steak N Shake is awesome! They have great burgers and shoestring french fries. They have a bunch of meals under 4 bucks. I think the best thing they have is the chili 5 way. Service is usually pretty quick. the burgers take a little longer then mcdonalds but that is because they are fresh.
(5)
Lauren W.
My husband and I brought two friends from nearby Florida College here for Sunday lunch. We've been to Steak N Shakes periodically but hadn't been in a while. I have to say -- $3.99 for burger and fries at a sit-down restaurant? That's pretty awesome. We each got something from the $3.99 menu, and 3 out of the 4 of us got shakes, and we payed $28 total for it all. That's a good deal in my opinion. Our server, Alisha, was EXCELLENT. Very accomodating, quick, and when our food took a little while to come out she made sure to come back and keep us updated. Overall, we were very pleasantly surprised! Great place to come when you want a "sit-down" feel, but don't want to spend much. The single bacon cheeseburger was excellent, and the cookies 'n' cream shakes are TO DIE FOR.
(4)
Erin S.
First of all, I love the food at Steak n Shake. The food is never the problem. I've given this particular one two chances and the service was HORRIBLE both times. Tonight our waitress greeted us with an attitude and was awkward and barely spoke. She took our order and the food came quick, but we waited awhile for our milkshakes. We finished our meals, and waited around forever for our check. I'm not one to really jump up and complain, I just kind of observed what was happening. Our waitress was behind a counter for twenty minutes while we waited, chatting with another employee. She only left the counter once to bring drinks to another table, otherwise you wouldn't have thought she was on the clock. The place was not busy and there really was no excuse. We ended up flagging down another worker for our check because we were tired of waiting. The absolute worst part is that before we got up to pay, another waitress passed by our table and my boyfriend asked her for a to go drink, she turned to him and made eye contact...and then kept walking and completley ignored him! Inexcusable. We also had to wait ten minutes at the counter to pay because there was a line. Will not be returning, ever.
(1)
Nick G.
This is a chain... I know, but I live in California, and so this is the first time I'd ever eaten at one of these, and I have to admit, I was pleasantly surprised. I ordered a western burger, and a guacamole hot dog. The burger was pretty decent. Bun toasted on the grill perfectly, burger was juicy, sauce was okay, and the only thing I didn't like all too much was the crunchy fried onion in it... no replacement for an onion ring! The guacamole hot dog though, perfect! Hit the spot, and I'm usually not crazy about hot dogs. I put some of the pepper sauce/juice on it, and it added perfectly to the guac. They did however fail on service, being very, VERY slow to serve the food. And actually screaming throughout the restaurant that they were out of cups, and so they couldn't serve shakes or drinks... and this seemed to start a pretty amusing uproar in the restaurant. Very funny actually how much the people in the restaurant started freaking out about not getting their shakes promptly. It wouldn't be my first choice for a meal, but in the future I could easily see myself coming here again.
(3)
MB V.
When you're in the mid-west, steak n shake is a must. I know living in California, we don't have a steak n shake so when I do come across one is like a gem when I see one during my traveling. I was actually surprised to see one this south in Florida. I love their burger and especially their shakes. The secret to getting their shake is getting it "Malt" style. The best part of this is the price is so inexpensive. Taste great...love the 80s feel.
(4)
Charles M.
Horrible service! Waited at drive thru for over ten minutes no one responded, then drove up to window and nobody came, parked and walked in, there was one table seated and a line of people waiting to order (which had probably done the dame thing I did). after observing the lack of enthusiasm of the staff and the fact that no one customer had been helped in the 20 mins I had been waiting and all the employees were walking around like zombies. I decided to leave.... This is not the first time this has happened, the first time was several months ago when I swore off visiting this location the last time(but that time I was dumb enough to keep waiting and finally got food bit it was horrible)....but I did give it another try tonight because I know there are bad days.....but this is way more then a bad day.....this is poor management and if you continue to ignore these facts it is negligent on your part.....you could be doing alot better.....I usually prefer steak and shake over any other fast food joint....but lately it's been hard to say that....this Fowler location has went down hill! I worked in Hospitality for over 6 years prior to my current job in Media Journalism. This location has to be losing money....there is no way that sales can be maintaining when you have employees that simply don't care.....I'm sure there are people in our community that would appreciate the job more then the clowns working in the now.... With the reputation that steak and shake has yooou would think they would stay on top of this! Very disappointed, longtime customer who's not visiting Fowler store again for awhile. Your forcing me to officially switch to Five Guys!
(1)
Fred G.
Avoid the place like a case of herpes. My wife and I waited over 20 minutes of a waitress to even acknowledge we were even sitting in a booth. And when we finally was able to wave her over she skips our table to go hug a friend of hers. My wife and I both said fuck it and walked out. They will never get another penny from me.
(1)
Edward C.
I will keep this review short and too the point.... Long ago, my wife and I use to come here at least twice a month. Since then, all of our favorite servers have quit. The servers they have now SUCK BIG TIME! Our order was taken by a "manager". After a while, I noticed what looked like our order in the window. I looked around for the "manager" and she was outside talking with someone. THEN...she went to her car and left. I asked a waitress walking by if she could check if the food in the window was ours and sure enough...it was our order. Then, I noticed some red things in my fries. I called a waitress over and she said she wasn't sure what it was. At that moment, another manager was walking by (Coco). I asked her what this was in my fries. She seriously had a deer in the headlight look. No "I'm sorry". No "Let me get you a new order". No "this isn't suppose to be like this" NOTHING! Sorry to say but she totally looked like a dumbass starring at me. I told my wife, we will NEVER be back at this place again. By the way....the waitress we did have said she was leaving as well. Go figure!
(1)
cash s.
Was appalled at the poor service. Took 10 minutes for one of the two servers to wipe down a table so we could be seated. 32 minutes later our food arrived. Our shakes arrived after the meal was finished. Then 15 minutes in line to pay while we watched another table give up on paying and just walk out the door. Never seen somewhere so poorly staffed or managed. Food was good, experience was horrible. Stay away from this location.
(1)
Chris C.
If I could give this place ZERO stars I would. I haven't been in years because of TWO bad experiences. The first was on a date....service was so bad I swear it took nearly and hour to get our food and it was cold when it came. Then a few years later I went here with my family after my college graduation. It was even worse....we waited for about 1 1/2 hours even though only one or two people ordered meals, nearly all orders were just fries and shakes or drinks. It FINALLY came cold after 1 1/2 hours. We complained to the manager and he was gracious enough to have them make new fresh food....which had some issues too (can't recall, burnt maybe). Avoid this rat hole.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : No Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : No
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Jacob K.
I have very mixed feelings about this particular location. 2 different nights. 1st night - 1 am service, fantastic waitress who was extremely funny and nice and made sure we were attended to 2nd night - midnight service, waitress was extremely slow and often forgot little things we asked for such as napkins or straws Steak and Shake's food is always good, but service wise, this location is hit or miss.
(3)Kathy D.
Steak and Shake happens to be one of my mom's favorite restaurants, thus I have been a patron for years. I think they have a very good chili, cheese dog. There chili has always been good, now add a good hot dog, some cheese & diced raw onions and you have another winning combination. We all know about there burgers, sliders, fries, chili, baked beans, malts, hot fudge sundaes. ... all pretty top notch for the niche they fill in the restaurant world. Breakfast, lunch or dinner, Steak and Shake will give you a good meal for a fair price. They all look pretty identical, but each has a personality of it's own. A great place to meet to catch up with a friend or even to dine alone. I have found pretty consistent food over the years. Now, service is a different story, that can vary from the time you enter to the time you leave. On my last visit service was very good. The entire experience was a winning combination. What's a girl to do? Keep winning combinations coming your way!
(4)Greg H.
Couldn't resist sharing this Steak 'n Shake best kept secret. The footlong chili cheese dog w/fries is on the $4 menu! Surprisingly, they make an awesome dog, split & charred, as it should be. $3.99 gets you what you see in the pic. If you're in the mood for some tasty & cheap, guilty-pleasure grub, this is it. Unfortunately, the locations vary greatly in cleanliness & service but if you find one that is managed well & kept clean(USF location not so much, hence the 3 stars), as you may well know, they make a darn good grease burger too!
(3)Charlie G.
Some of the burgers are really good, like the Garlic Double burger, and the Jalapeno Crunch burger! Service is usually ok... not lightning fast or anything, but if you are patient, it works! If you are impatient... I would not recommend dining here. Fries are good if you get them right out of the fryer... if they have been sitting a while, not so good. The milkshakes are very good... I usually get just plain old boring vanilla, and love them!
(4)Leif H.
Ordered four hot chocolates got four cups of hot water. Waited ten minutes to place an order. Service was dismal. I would recommend that my friends or family avoid this place at all costs.
(1)Malissa W.
just a quick bite with family
(4)Nichole K.
My boyfriend and I came to this location and let me tell you.... it was the worst experience ever! The food came out before our milkshakes, I asked for water and didn't get it until the food came, and we waited 8 minutes before we got seated. Worst experience ever. I don't know if I even want to ever go back to this location. Fix these problems please.
(1)Rob L.
Ugh... Consistently confused and poor service. What a shame. One of those places where you wonder how awesome it could be if it was run correctly. Food was fine, but service and attitude was really sad. Indifferent staff, a store full of frustrated customers... Doesn't the company care? Guess not.
(1)Bre F.
I Love steak'n Shake but this is the WORST in the area. I've eaten at this location more than once to give it a chance but it's filthy so I'm never returning. My last visit, there was a huge roach crawling on the window by our table and the waiter did nothing, asked to see a manager, was ignored. Finally spoke to a "Manager" and he casually told me the roaches come out when they exterminate and shrugged me off. There are plenty of restaurants on fowler, save yourself the hassle and eat somewhere else.
(1)Jeff F.
Wish I could give a lower score. Went through the drive through, they told me it would be ten minutes for my order of a spicy chicken sandwich, grilled cheese, and fries. I was fine with that, but thirty minutes passed with no one coming outside. Went inside and sat at the bar where the guy at the register repeatedly made eye contact but never said hello or made any attempt to greet me. He had repeated conversations with his manager in front of me trying to figure out his tips, but would not give me the ten seconds to greet me so I could tell him I was a customer from the drive through. Close to an hour has passed by the time I figure to yell for the person I have recognized as the manager and ask for a refund, and he leaves and I have to yell for his attention a second time to even get the refund. Over an hour spent with worse service than McDonalds and no food. Do not go here.
(1)Dave M.
Went last night after the USF football game. It was pretty busy, but it took us 30 minutes to get 1 burger and 1 chicken fingers and fries that ended up arriving cold. People around us that arrived up to 20 minutes later than ate minutes after we did. Our server wouldn't come back to our table once it was clear we were impatient so we ended up running low on water as well. To pay, the line-up was more than 15 minutes long. We waited for 5-6 minutes, but decided we'd had enough. We ended up breaking a $20 with someone who only had $19 and hopefully leaving enough on the table since we never officially saw our bill. Never going back. Ever.
(1)Brett K.
I went here in the morning for a quick breakfast. The manager and two staff were behind the counter working diligently at something which must have been more important than me. I sat at the counter for a long time before someone took my order. I then watched them work for another five minutes before starting on my meal. I was the only one there. I left and went to waffle house.
(2)X X.
Cheap good burgers and shakes. Friendly waitress. Kids happy. Adults happy. All good.
(4)Andrew J.
Steak N Shake is awesome! They have great burgers and shoestring french fries. They have a bunch of meals under 4 bucks. I think the best thing they have is the chili 5 way. Service is usually pretty quick. the burgers take a little longer then mcdonalds but that is because they are fresh.
(5)Lauren W.
My husband and I brought two friends from nearby Florida College here for Sunday lunch. We've been to Steak N Shakes periodically but hadn't been in a while. I have to say -- $3.99 for burger and fries at a sit-down restaurant? That's pretty awesome. We each got something from the $3.99 menu, and 3 out of the 4 of us got shakes, and we payed $28 total for it all. That's a good deal in my opinion. Our server, Alisha, was EXCELLENT. Very accomodating, quick, and when our food took a little while to come out she made sure to come back and keep us updated. Overall, we were very pleasantly surprised! Great place to come when you want a "sit-down" feel, but don't want to spend much. The single bacon cheeseburger was excellent, and the cookies 'n' cream shakes are TO DIE FOR.
(4)Erin S.
First of all, I love the food at Steak n Shake. The food is never the problem. I've given this particular one two chances and the service was HORRIBLE both times. Tonight our waitress greeted us with an attitude and was awkward and barely spoke. She took our order and the food came quick, but we waited awhile for our milkshakes. We finished our meals, and waited around forever for our check. I'm not one to really jump up and complain, I just kind of observed what was happening. Our waitress was behind a counter for twenty minutes while we waited, chatting with another employee. She only left the counter once to bring drinks to another table, otherwise you wouldn't have thought she was on the clock. The place was not busy and there really was no excuse. We ended up flagging down another worker for our check because we were tired of waiting. The absolute worst part is that before we got up to pay, another waitress passed by our table and my boyfriend asked her for a to go drink, she turned to him and made eye contact...and then kept walking and completley ignored him! Inexcusable. We also had to wait ten minutes at the counter to pay because there was a line. Will not be returning, ever.
(1)Nick G.
This is a chain... I know, but I live in California, and so this is the first time I'd ever eaten at one of these, and I have to admit, I was pleasantly surprised. I ordered a western burger, and a guacamole hot dog. The burger was pretty decent. Bun toasted on the grill perfectly, burger was juicy, sauce was okay, and the only thing I didn't like all too much was the crunchy fried onion in it... no replacement for an onion ring! The guacamole hot dog though, perfect! Hit the spot, and I'm usually not crazy about hot dogs. I put some of the pepper sauce/juice on it, and it added perfectly to the guac. They did however fail on service, being very, VERY slow to serve the food. And actually screaming throughout the restaurant that they were out of cups, and so they couldn't serve shakes or drinks... and this seemed to start a pretty amusing uproar in the restaurant. Very funny actually how much the people in the restaurant started freaking out about not getting their shakes promptly. It wouldn't be my first choice for a meal, but in the future I could easily see myself coming here again.
(3)MB V.
When you're in the mid-west, steak n shake is a must. I know living in California, we don't have a steak n shake so when I do come across one is like a gem when I see one during my traveling. I was actually surprised to see one this south in Florida. I love their burger and especially their shakes. The secret to getting their shake is getting it "Malt" style. The best part of this is the price is so inexpensive. Taste great...love the 80s feel.
(4)Charles M.
Horrible service! Waited at drive thru for over ten minutes no one responded, then drove up to window and nobody came, parked and walked in, there was one table seated and a line of people waiting to order (which had probably done the dame thing I did). after observing the lack of enthusiasm of the staff and the fact that no one customer had been helped in the 20 mins I had been waiting and all the employees were walking around like zombies. I decided to leave.... This is not the first time this has happened, the first time was several months ago when I swore off visiting this location the last time(but that time I was dumb enough to keep waiting and finally got food bit it was horrible)....but I did give it another try tonight because I know there are bad days.....but this is way more then a bad day.....this is poor management and if you continue to ignore these facts it is negligent on your part.....you could be doing alot better.....I usually prefer steak and shake over any other fast food joint....but lately it's been hard to say that....this Fowler location has went down hill! I worked in Hospitality for over 6 years prior to my current job in Media Journalism. This location has to be losing money....there is no way that sales can be maintaining when you have employees that simply don't care.....I'm sure there are people in our community that would appreciate the job more then the clowns working in the now.... With the reputation that steak and shake has yooou would think they would stay on top of this! Very disappointed, longtime customer who's not visiting Fowler store again for awhile. Your forcing me to officially switch to Five Guys!
(1)Fred G.
Avoid the place like a case of herpes. My wife and I waited over 20 minutes of a waitress to even acknowledge we were even sitting in a booth. And when we finally was able to wave her over she skips our table to go hug a friend of hers. My wife and I both said fuck it and walked out. They will never get another penny from me.
(1)Edward C.
I will keep this review short and too the point.... Long ago, my wife and I use to come here at least twice a month. Since then, all of our favorite servers have quit. The servers they have now SUCK BIG TIME! Our order was taken by a "manager". After a while, I noticed what looked like our order in the window. I looked around for the "manager" and she was outside talking with someone. THEN...she went to her car and left. I asked a waitress walking by if she could check if the food in the window was ours and sure enough...it was our order. Then, I noticed some red things in my fries. I called a waitress over and she said she wasn't sure what it was. At that moment, another manager was walking by (Coco). I asked her what this was in my fries. She seriously had a deer in the headlight look. No "I'm sorry". No "Let me get you a new order". No "this isn't suppose to be like this" NOTHING! Sorry to say but she totally looked like a dumbass starring at me. I told my wife, we will NEVER be back at this place again. By the way....the waitress we did have said she was leaving as well. Go figure!
(1)cash s.
Was appalled at the poor service. Took 10 minutes for one of the two servers to wipe down a table so we could be seated. 32 minutes later our food arrived. Our shakes arrived after the meal was finished. Then 15 minutes in line to pay while we watched another table give up on paying and just walk out the door. Never seen somewhere so poorly staffed or managed. Food was good, experience was horrible. Stay away from this location.
(1)Chris C.
If I could give this place ZERO stars I would. I haven't been in years because of TWO bad experiences. The first was on a date....service was so bad I swear it took nearly and hour to get our food and it was cold when it came. Then a few years later I went here with my family after my college graduation. It was even worse....we waited for about 1 1/2 hours even though only one or two people ordered meals, nearly all orders were just fries and shakes or drinks. It FINALLY came cold after 1 1/2 hours. We complained to the manager and he was gracious enough to have them make new fresh food....which had some issues too (can't recall, burnt maybe). Avoid this rat hole.
(1)