I must have missed the memo. When did Chili's get much better? I haven't been in a Chili's in years and begrudgingly went to dinner here. I was surprised to see a nice, modern looking restaurant. All of the tchotchkes hanging from the wall/ceiling (ala Cracker Barrell) I'm used to seeing at Chili's were gone and the place looked really nice. They had a special that we happily took advantage of. For $20 two people can split an appetizer (hello bottomless chips and salsa!) and then each get a full-sized entree. That is one good deal and the food wasn't half bad either! The most impressive thing to me were the touchscreen units that were present on each table. It's so annoying when you are done with your meal and want to leave but can't because you either haven't gotten the bill or the server hasn't come back with your credit card. When we were ready to go I was able to swipe my credit card in the unit, select a tip amount, and get a printed receipt. It couldn't have been faster or more efficient. The touchscreens also can serve as a distraction for your children. For a buck you can let them play Peggle, Bejeweled, etc. Sure you could argue that you could just buy those games on your phone for a dollar, but your phone isn't tied up while the kids are playing. I think it's brilliant! This was a surprisingly good experience.
(4)
Jen G.
I must be spoiled by the non-chain restaurants that Tampa has to offer, because the visit to this Chili's left me with a bad taste. We decided to stop in on a Wednesday night and sit at a booth in the bar area. They have these cool touchscreens you can use to order (great in theory, poorly executed in practice) but ours was broken. We waited awhile for service and ordered the Presidente Margarita and one of their new Watermelon Vodka Coolers. YUCK! So overly sugary and barely any alcohol and not on the 2 for 1 special so therefore overpriced. We ordered guacamole for our chips, which came out the same time as our meal. I got the chicken fajitas and they were bland and lacking that special something. I was seriously disappointed. Our service wasn't great, and we ended up figuring out how to pay with the touchscreen which was the only saving grace. Skip the chains!
(2)
Victor C.
I have been coming here for years and this place is obviously under new management because the level of service has drastically changed for the worst. Dirty table tops and unswept floors. To make matters worse, we had to return our appetizer because it was served on a dirty dish. Waitress is walking around with a dirty rag cleaning tables and sweeping floors while serving food. The waitress looked like she just rolled outta bed and actually sat down at a couple's table next to us to take their orderCRAY! CRAY! Gets one star because there are no negative options. Will not be coming to this Chili's again. Can't wait till the Chili's on state road 54 opens.
(1)
Eddo H.
It's been a while since I've been back to this chili's location. I had a bad experience with the service my previous visit. After almost a year, I figured I'd give it another try. That was my mistake. I was in a party of two. There was no line at the door so we walked in and sat on the bar side, after being greeted by a rather confused hostess. It took a long time for our waitress to take our drink orders. We ordered our appetizer which came with barely any sauce. There were two other parties that sat down after us but got their food first. When our food came out my fajitas were colder than normal. Usually they would be smoking which I was able to compare to the person's order to the table beside us. Our waitress was all over the place with her tables and was not tentative even though it wasn't that busy. I will not return to this chili's.
(1)
Xavier C.
The service was fine. Every Chili's I've gone to has had awful service and once again there was no one to greet me when I entered the restaurant. The food quality was awful and processed. The "beef" from my nachos was chewy. Yuck... I'll never step foot in another Chili's again.
(2)
Gina D.
I felt bad for our waitress it was not her fault but there was prob something going on in the kitchen. Long wait times but food was edible. I like Chilis just maybe not this location.
(3)
Diane G.
I have mixed feelings about this place, but my son loves coming here and we always enjoy our time together. Our servers are always friendly and attentive, and the food is pretty typical for a chain restaurant. Our servers usually remember us (especially my son), and they go out of their way to entertain and please him, which always makes mom happy. I would not recommend deviating from the menu in any way, because you can never tell what that is going to cost you. The recent addition of the table tablet/kiosk is nice, although not fully functional for ordering. My son and I use it to play virtual boggle, which for 99 cents (added to your bill) is extremely reasonable for an hour or more of laughing, playing, and bonding with your child. I do love their chips and salsa, probably my favorite chips (I wish they'd revise their salsa and make it chunkier, more flavorful, and less tomato saucey)....they are complimentary when you sit in the bar in area (we usually get a high top table, no waiting if there is space). We don't normally order full meals...we usually only get the chips and salsa, me a few glasses of wine, and he a dessert. He loves the giant skillet chocolate chip cookie with ice cream and the chocolate lava cake...they are big enough for 3 people. When we do order food, he loves the grilled cheese and I am partial to the spicy shrimp tacos and the pork carnitas fajitas (although I don't believe the later is in the menu anymore).
(3)
Crystal P.
Met some co-workers for happy hour around 4:45 on a Tuesday evening. Wow! The remodel looks fantastic. This restaurant has a fresh new look that's clean and inviting. I likey! We decided to drink/eat in the bar area. Our server greeted us immediately, pushed two tables together and had our drinks and the chips and salsa on the table before I could say "2 for 1" I loved how he didn't assume I wanted both of my beers at once and asked. The drink special can't be beat and apps were 1/2 off!! Our table of 10 did not want for anything and we all left satisfied. 4 stars for great service, frosty cold beer and tastey apps. We will be doing happy hour here again for sure!!
(4)
Amy T.
Overworked, super busy, 2 for 1 drinks (nice suprise!). Overall it was alright, it's like any other chilis!
(3)
Atom W.
I use to enjoy this Chili's then as I waited to get my order, I heard the assistant manager on the phone saying the restaurant has a "major cockroach infestation problem" while she was on the phone with the exterminator she said they are "everywhere and customers see them" the next day I called corporate to express my concerns; a year later I finally came back and they told me that the cockroach problem is gone. I was brave enough to come back but since the macaroni grill closed at night this place is so dark and hard to find. As we entered on Thursday at 8:30 P.M. we notice the restaurant is not very busy the Haitian skinny hostess tells everyone they are "understaffed" and to proceed to the bar. We then find a table at the bar wait 10 minutes no one takes our order. We then find the skinny hostess again and ask her if we can get a booth she says no. No manager to be found. We were served finally; then we came in the previous weekend on a Saturday and it was busy I went to the restroom and could not believe hot filthy the kitchen was french fries all over the floor. Boxes thrown all over the floor greasy and wet. No wonder why they have had a cockroach problem. The place is not cleaned and is filthy in the kitchen. GM really needs to get there shiat together.
(3)
Shellie D.
I have been to my fair share of Chili's Restaurants, and I must say I like this one. The GM is a GEM and the service is great. And the food is cheap, with great portions.
(4)
M R.
What a horrible experience. The food at chili's has never been great but this experience will be our last one with them. We took my son to the New Tampa chili's for his birthday at his request. We arrived early (before 6:00pm) in order to eat and see an 8:00pm movie. It took over an hour for our food to arrive an when it did, everything was over cooked and dry. We mentioned it to our server and she completely ignored the situation. I finally stopped our waitress after watching my husband chicken down the swill they served us and asked her to redo his meal. At this point, we were running late, my husband was disgusted, and we were over the whole experience. The staff, from server to kitchen, to management completely ruined our dining experience. We won't be back! Wake up before you lose more customers?
(1)
Jenn P.
Every time we come to this location there is never anyone there to welcome you. The hostess is always wandering around out of the customers view. It's a chain restaurant so what do you expect? Can't go wrong with chips n salsa, or a fajita!
(3)
James N.
I used to love Chili's, especially their mushroom jack fajitas. Recently though, I have been very disappointed with their service. In the last few times I have gone, the service has been poor overall and the food has been lack-luster. The last time I went though, I was driven away for the last time. When we were waiting on our food, I noticed that there was a dead cockroach on the window sill right next to our table. After pointing this out to a staff person (either a manger or host, they never said), they picked it up with their fingers, dropped it, picked it up again and walked away. There was never a word said to us, never an apology rendered, never a mention of the incident at all. I even took the internet survey to let them know and they never got back to me. After that, I started looking closer and every table was dirty, there a dozen or more other bugs on window sills around me, and everything was sticky. I was disappointed not only with the condition of the restaurant, as it was not busy and someone could have definitely cleaned up, but also with the lack of response of the staff to my complaint. I hope that things will change, but I will not be going back and neither will anyone that I know that I have talked to.
(1)
Toonces Z.
Great food at a great price! I love the chips & salsa here. I would give five stars but the curb-side delivery needs help. Some times it's fast.... some times you have to walk in to get your food. I guess it depends who is working that day....
(4)
Tamra W.
We entered this restaurant and waited at the hostess stand for over 5 minutes, no one greeted us and the only employee we saw the entire time was the bartender. It was before 4pm so it was not busy at all. I asked the bartender if there was a manager and could she find the manager. The manager finally came out and I let her know that I've waited not only the 5 plus minutes, but also 4 months of chemotherapy (I have breast cancer) and was looking forward to finally eating at that restaurant. I informed her that we would be leaving and going elsewhere. She didn't even try to stop us! I'll never go back to that location! We left and went to Applebee's in Wesley Chapel and they had no problem taking care of us!
(1)
NR S.
Keep driving...the service here is slow at best. We sat in the bar area for convenience but quickly realized that the servers are inattentive and take forever to prepare your table for seating. They took so long that I wiped it down myself with a spray bottle sitting nearby. The other obvious flaw is that the whole dining area was unkept. The only plus side was that the food was good but the delivery by our waitress was not so much.
(2)
Benjina D.
It is what it always has been: mediocre, unhealthy food that tastes pretty good! Had lunch here today, and split an old timers burger with the hubby. Also got the chips and queso, and margarita. The burger was good, not great. You can tell its a frozen burger patty before they cook it. Chips and queso were good, but the whole reason I go to Chili's is the chips and salsa and margaritas. Deelicious! Service at this location is also really good most of the time. The best server here is the kid that looks like Kanye West (wish I could remember his name!)
(4)
Terry A.
I love the low cal selection of food but the high cal margaritas negate that benefit. The new Patron margarita is Perfect! I get the Quac burger BUT as a bean burger with a whole wheat bun. It rocks! Im doing the spicy shrimp tacos this time (i only eat the "insides". After that I crumple up the tortillas and squish them into a ball i image that ball of carbs sitting in my stomach. Great motivator!
(5)
Mariya K.
Yeah, it is a chain, what ya gna do! But staff is phenomenal!!!! You won't definitely find the bartenders like that in Brio!' We love this place, it has become a habit place. It took that over from Salmons. Bravo Jared, Bravo Zack!!!!!
(5)
R. G.
Not worth telling the story because it is Horrible every time. Prices are sky high, the food is ill prepared, and the staff doesn't want to be there or take care of customers. Sad really.
(1)
Amy Z.
Chain. Yada yada. Fajitas. 2 for 1s. Blah blah.
(3)
Sorry, we don't have Q&A for this restaurant.
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Address :17643 Bruce B Downs Blvd
Tampa, FL, 33647
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Parking : Street Bike Parking : No Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Has TV : Yes Waiter Service : Yes Caters : No
Chris W.
I must have missed the memo. When did Chili's get much better? I haven't been in a Chili's in years and begrudgingly went to dinner here. I was surprised to see a nice, modern looking restaurant. All of the tchotchkes hanging from the wall/ceiling (ala Cracker Barrell) I'm used to seeing at Chili's were gone and the place looked really nice. They had a special that we happily took advantage of. For $20 two people can split an appetizer (hello bottomless chips and salsa!) and then each get a full-sized entree. That is one good deal and the food wasn't half bad either! The most impressive thing to me were the touchscreen units that were present on each table. It's so annoying when you are done with your meal and want to leave but can't because you either haven't gotten the bill or the server hasn't come back with your credit card. When we were ready to go I was able to swipe my credit card in the unit, select a tip amount, and get a printed receipt. It couldn't have been faster or more efficient. The touchscreens also can serve as a distraction for your children. For a buck you can let them play Peggle, Bejeweled, etc. Sure you could argue that you could just buy those games on your phone for a dollar, but your phone isn't tied up while the kids are playing. I think it's brilliant! This was a surprisingly good experience.
(4)Jen G.
I must be spoiled by the non-chain restaurants that Tampa has to offer, because the visit to this Chili's left me with a bad taste. We decided to stop in on a Wednesday night and sit at a booth in the bar area. They have these cool touchscreens you can use to order (great in theory, poorly executed in practice) but ours was broken. We waited awhile for service and ordered the Presidente Margarita and one of their new Watermelon Vodka Coolers. YUCK! So overly sugary and barely any alcohol and not on the 2 for 1 special so therefore overpriced. We ordered guacamole for our chips, which came out the same time as our meal. I got the chicken fajitas and they were bland and lacking that special something. I was seriously disappointed. Our service wasn't great, and we ended up figuring out how to pay with the touchscreen which was the only saving grace. Skip the chains!
(2)Victor C.
I have been coming here for years and this place is obviously under new management because the level of service has drastically changed for the worst. Dirty table tops and unswept floors. To make matters worse, we had to return our appetizer because it was served on a dirty dish. Waitress is walking around with a dirty rag cleaning tables and sweeping floors while serving food. The waitress looked like she just rolled outta bed and actually sat down at a couple's table next to us to take their orderCRAY! CRAY! Gets one star because there are no negative options. Will not be coming to this Chili's again. Can't wait till the Chili's on state road 54 opens.
(1)Eddo H.
It's been a while since I've been back to this chili's location. I had a bad experience with the service my previous visit. After almost a year, I figured I'd give it another try. That was my mistake. I was in a party of two. There was no line at the door so we walked in and sat on the bar side, after being greeted by a rather confused hostess. It took a long time for our waitress to take our drink orders. We ordered our appetizer which came with barely any sauce. There were two other parties that sat down after us but got their food first. When our food came out my fajitas were colder than normal. Usually they would be smoking which I was able to compare to the person's order to the table beside us. Our waitress was all over the place with her tables and was not tentative even though it wasn't that busy. I will not return to this chili's.
(1)Xavier C.
The service was fine. Every Chili's I've gone to has had awful service and once again there was no one to greet me when I entered the restaurant. The food quality was awful and processed. The "beef" from my nachos was chewy. Yuck... I'll never step foot in another Chili's again.
(2)Gina D.
I felt bad for our waitress it was not her fault but there was prob something going on in the kitchen. Long wait times but food was edible. I like Chilis just maybe not this location.
(3)Diane G.
I have mixed feelings about this place, but my son loves coming here and we always enjoy our time together. Our servers are always friendly and attentive, and the food is pretty typical for a chain restaurant. Our servers usually remember us (especially my son), and they go out of their way to entertain and please him, which always makes mom happy. I would not recommend deviating from the menu in any way, because you can never tell what that is going to cost you. The recent addition of the table tablet/kiosk is nice, although not fully functional for ordering. My son and I use it to play virtual boggle, which for 99 cents (added to your bill) is extremely reasonable for an hour or more of laughing, playing, and bonding with your child. I do love their chips and salsa, probably my favorite chips (I wish they'd revise their salsa and make it chunkier, more flavorful, and less tomato saucey)....they are complimentary when you sit in the bar in area (we usually get a high top table, no waiting if there is space). We don't normally order full meals...we usually only get the chips and salsa, me a few glasses of wine, and he a dessert. He loves the giant skillet chocolate chip cookie with ice cream and the chocolate lava cake...they are big enough for 3 people. When we do order food, he loves the grilled cheese and I am partial to the spicy shrimp tacos and the pork carnitas fajitas (although I don't believe the later is in the menu anymore).
(3)Crystal P.
Met some co-workers for happy hour around 4:45 on a Tuesday evening. Wow! The remodel looks fantastic. This restaurant has a fresh new look that's clean and inviting. I likey! We decided to drink/eat in the bar area. Our server greeted us immediately, pushed two tables together and had our drinks and the chips and salsa on the table before I could say "2 for 1" I loved how he didn't assume I wanted both of my beers at once and asked. The drink special can't be beat and apps were 1/2 off!! Our table of 10 did not want for anything and we all left satisfied. 4 stars for great service, frosty cold beer and tastey apps. We will be doing happy hour here again for sure!!
(4)Amy T.
Overworked, super busy, 2 for 1 drinks (nice suprise!). Overall it was alright, it's like any other chilis!
(3)Atom W.
I use to enjoy this Chili's then as I waited to get my order, I heard the assistant manager on the phone saying the restaurant has a "major cockroach infestation problem" while she was on the phone with the exterminator she said they are "everywhere and customers see them" the next day I called corporate to express my concerns; a year later I finally came back and they told me that the cockroach problem is gone. I was brave enough to come back but since the macaroni grill closed at night this place is so dark and hard to find. As we entered on Thursday at 8:30 P.M. we notice the restaurant is not very busy the Haitian skinny hostess tells everyone they are "understaffed" and to proceed to the bar. We then find a table at the bar wait 10 minutes no one takes our order. We then find the skinny hostess again and ask her if we can get a booth she says no. No manager to be found. We were served finally; then we came in the previous weekend on a Saturday and it was busy I went to the restroom and could not believe hot filthy the kitchen was french fries all over the floor. Boxes thrown all over the floor greasy and wet. No wonder why they have had a cockroach problem. The place is not cleaned and is filthy in the kitchen. GM really needs to get there shiat together.
(3)Shellie D.
I have been to my fair share of Chili's Restaurants, and I must say I like this one. The GM is a GEM and the service is great. And the food is cheap, with great portions.
(4)M R.
What a horrible experience. The food at chili's has never been great but this experience will be our last one with them. We took my son to the New Tampa chili's for his birthday at his request. We arrived early (before 6:00pm) in order to eat and see an 8:00pm movie. It took over an hour for our food to arrive an when it did, everything was over cooked and dry. We mentioned it to our server and she completely ignored the situation. I finally stopped our waitress after watching my husband chicken down the swill they served us and asked her to redo his meal. At this point, we were running late, my husband was disgusted, and we were over the whole experience. The staff, from server to kitchen, to management completely ruined our dining experience. We won't be back! Wake up before you lose more customers?
(1)Jenn P.
Every time we come to this location there is never anyone there to welcome you. The hostess is always wandering around out of the customers view. It's a chain restaurant so what do you expect? Can't go wrong with chips n salsa, or a fajita!
(3)James N.
I used to love Chili's, especially their mushroom jack fajitas. Recently though, I have been very disappointed with their service. In the last few times I have gone, the service has been poor overall and the food has been lack-luster. The last time I went though, I was driven away for the last time. When we were waiting on our food, I noticed that there was a dead cockroach on the window sill right next to our table. After pointing this out to a staff person (either a manger or host, they never said), they picked it up with their fingers, dropped it, picked it up again and walked away. There was never a word said to us, never an apology rendered, never a mention of the incident at all. I even took the internet survey to let them know and they never got back to me. After that, I started looking closer and every table was dirty, there a dozen or more other bugs on window sills around me, and everything was sticky. I was disappointed not only with the condition of the restaurant, as it was not busy and someone could have definitely cleaned up, but also with the lack of response of the staff to my complaint. I hope that things will change, but I will not be going back and neither will anyone that I know that I have talked to.
(1)Toonces Z.
Great food at a great price! I love the chips & salsa here. I would give five stars but the curb-side delivery needs help. Some times it's fast.... some times you have to walk in to get your food. I guess it depends who is working that day....
(4)Tamra W.
We entered this restaurant and waited at the hostess stand for over 5 minutes, no one greeted us and the only employee we saw the entire time was the bartender. It was before 4pm so it was not busy at all. I asked the bartender if there was a manager and could she find the manager. The manager finally came out and I let her know that I've waited not only the 5 plus minutes, but also 4 months of chemotherapy (I have breast cancer) and was looking forward to finally eating at that restaurant. I informed her that we would be leaving and going elsewhere. She didn't even try to stop us! I'll never go back to that location! We left and went to Applebee's in Wesley Chapel and they had no problem taking care of us!
(1)NR S.
Keep driving...the service here is slow at best. We sat in the bar area for convenience but quickly realized that the servers are inattentive and take forever to prepare your table for seating. They took so long that I wiped it down myself with a spray bottle sitting nearby. The other obvious flaw is that the whole dining area was unkept. The only plus side was that the food was good but the delivery by our waitress was not so much.
(2)Benjina D.
It is what it always has been: mediocre, unhealthy food that tastes pretty good! Had lunch here today, and split an old timers burger with the hubby. Also got the chips and queso, and margarita. The burger was good, not great. You can tell its a frozen burger patty before they cook it. Chips and queso were good, but the whole reason I go to Chili's is the chips and salsa and margaritas. Deelicious! Service at this location is also really good most of the time. The best server here is the kid that looks like Kanye West (wish I could remember his name!)
(4)Terry A.
I love the low cal selection of food but the high cal margaritas negate that benefit. The new Patron margarita is Perfect! I get the Quac burger BUT as a bean burger with a whole wheat bun. It rocks! Im doing the spicy shrimp tacos this time (i only eat the "insides". After that I crumple up the tortillas and squish them into a ball i image that ball of carbs sitting in my stomach. Great motivator!
(5)Mariya K.
Yeah, it is a chain, what ya gna do! But staff is phenomenal!!!! You won't definitely find the bartenders like that in Brio!' We love this place, it has become a habit place. It took that over from Salmons. Bravo Jared, Bravo Zack!!!!!
(5)R. G.
Not worth telling the story because it is Horrible every time. Prices are sky high, the food is ill prepared, and the staff doesn't want to be there or take care of customers. Sad really.
(1)Amy Z.
Chain. Yada yada. Fajitas. 2 for 1s. Blah blah.
(3)