Not that my review will make a difference because this is a big chain and this place could careless what my opinions are but I need a place to spread my thoughts. This is purely a review on the service. There were 2 customers including myself here. There were 4 employees. For some reason because there was less people, the employees worked slower as if they no have no urgency whatsoever. I get taking your time but this is ridiculous. Took 15 minutes to make a sub that should have taken 5 mins. Not to mention the employees were yelling at each other (in a joking fashion) like a bunch of monkeys which was quite unprofessional. Will I come back, probably but man this was bad.
(2)
Megan G.
4/5 stars and not 5/5 because parking was tough! Weekday lunch hour is NOT the best time to go if you can avoid it, they share a tiny lot with 2-3 other businesses. If you don't mind a short walk, spots can be found along the residential street (just keep an eye out- I almost parked next to a "no parking" sign the first time). Now to my 2 fav menu choices... 1.) If you like mushrooms, I strongly recommend the "engineer" sub. It is my "go to sub" and it is delicious! 2.) Top cookie choice is oatmeal. It is almost like the guys at Firehouse are actually getting them delivered from a local bakery... (One gripe, they are kind of small). (On another note... Although I have not tried any yet, Firehouse has added a "calorie-aware" sandwich section to their menu and it looks promising.)
(4)
Alan S.
Stopped in here the other day for lunch in between running errands. I ordered the large New York Steamer ( corned beef and pastrami) with everything except mayo. With a medium drink and a bag of chips, my total came to $11.58. My sandwich was really good, and I have never had a bad sandwich here. The dining area and tables are always clean, as well as the counter area and the bathrooms. And whenever I have been here, there always seems to be a constant flow of customers coming in and out. So someone must be doing something right. Every time I have been here, I receive a hello and welcome to Firehouse Subs as I enter. And whenever my order is delivered to my table, the employee have always been courteous. On a few previous visits, I did encounter a few problems. Nowhere in the building did I see anything posted as to whether Firehouse Subs takes credit/debit cards. Not on the front door as you enter, nor is there anywhere at the register with information posted. I had to ask if cards were accepted for payment. Another problem I had on a recent visit was having to wait for over five minutes at the register before placing my order because the cashier was having to answer several questions over the telephone with a caller asking about Firehouse Subs. Could this telephone call have been taken in the office? And why couldn't a employee start my order while this person was on the telephone? And what really made me mad was how the employee treated me after he got off the telephone. Just because someone was on the phone asking you several questions, don't make me feel stupid if I have a question regarding my order. Parking is no problem, even though it is shared with a dry cleaning business. And there are tables for outside dining. Being located on Colonial Drive, traffic can make getting to this Firehouse Subs a problem, especially when the right lane merges into the next lane just before the entrance to parking, causing traffic to back up. Most of the time, your order is made promptly and the food is brought out to you in a timely manner. But if you have a group of twenty people or more come in, be prepared to wait. This happened to me on one recent visit, and it took much longer for my order to be taken and brought out to my table. Any problems other than what is mentioned, my food has always been served fresh and hot. And being near several shopping outlets, this makes for a great spot when taking a break between any errands and shopping you may be doing.
(3)
Anthony V.
Was at the firehouse subs on Colonial Drive, orlando. Worst experience of my Life. Aside from it taking over 30 minutes to get our subs, which were cold and wrong, the three staff (2 males and 1 female) at 6:15 pm on this date, were the loudest most Ghetto staff I have ever met, talking Ghetto and about things that should not be discussed in public. Thank god there were only 4 of us in the restaurant at the time. Then 2 other people came in and they did not acknowledge them. Worst experience... Not a good representation of Firehouse.
(1)
Rob W.
I really love their club on a sub sandwich. It just hits the spot. The large size one is plenty for two to share. This location usually gets your order ready quickly.
(4)
T. D.
The employees did seem rather uninterested, but the food was good. I've been to firehouse subs before at other locations and my experience here was comparable to the others. There was a good flow of people dining in. I guess it was the weekday lunch crowd.
(3)
Saken S.
I was in the area two weeks ago and decided to stop by for a cheesesteak (this was my first visit to this location). The meat was disgusting - stale, old, with bunch of tendons. I asked for a replacement. They gave me a new one - it was a warmer stale, old meat with tendons. I did not finish it.
(1)
Amy B.
I went over lunch. There was a group of middle schoolers. It was loud. I had the sirracha roast beef. It was hot. I likes it, but I like Erberts and Gerberts much better
(3)
Angela Y.
We had the beef and cheddar brisket sandwich and the Italian hot sub. They are amazingly delicious!!!! They have tons of hot sauce on the counter and the dining experience is very pleasant.
(4)
Jim D.
Great subs, they have a lot of choices. The next time I am in Orlando I plan on stoping back.
(3)
Joe S.
Decent subs, but overpriced and inconsistent. The bread was fresh and my sandwich was great one day, but the next time I came (and brought a friend) the bread was stale and the tuna tasted old. My friend thought I was crazy and now I'm not allowed to suggest restaurants for awhile. LOL I'm not a fan of the hot sandwich in general (which is why I'm foolishly ordering tuna) but the service was friendly and my orders were made accurately. Maybe I'll give them a shot in the future and try something else.
(3)
Todd G.
Good food -- quick service -- small parking lot for a lunch rush.
(3)
Joel F.
I rarely dine at Firehouse Subs, though in the scheme of foods, maybe I should do so more often. Or should I? While nothing particularly special, they certainly are a cut above "blandly generic." The fact that they keep hot sauces (Get it?! FIRE-house?! HOT!!! oh ho ho) on the counter is an added bonus. I suppose the mitigating factor is that I could just as easily traverse to a grocery store, purchase meat, make a sandwich, and have it come out just as good, if not better. And therein lies the problem, though this really is an issue for me with any sandwich location, and thusly why you may see this review repeated throughout the various sandwich shop locales I post on.
(4)
lars h.
FIrehouse Subs is a cut above Subway and the rest of the national chains. The firehouse theme is ok, but what is great is their steamed approach. The cheese and meat is steamed, which makes it juicy and tender. Try it - it is pretty good. There is a large selection of hot sauces on the counter, which is not really that interesting for me.
Takes Reservations : No Take-out : Yes Accepts Credit Cards : Yes Good for Kids : Yes Good for Groups : No Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Has TV : Yes Drive-Thru : No Caters : Yes
Chris L.
Not that my review will make a difference because this is a big chain and this place could careless what my opinions are but I need a place to spread my thoughts. This is purely a review on the service. There were 2 customers including myself here. There were 4 employees. For some reason because there was less people, the employees worked slower as if they no have no urgency whatsoever. I get taking your time but this is ridiculous. Took 15 minutes to make a sub that should have taken 5 mins. Not to mention the employees were yelling at each other (in a joking fashion) like a bunch of monkeys which was quite unprofessional. Will I come back, probably but man this was bad.
(2)Megan G.
4/5 stars and not 5/5 because parking was tough! Weekday lunch hour is NOT the best time to go if you can avoid it, they share a tiny lot with 2-3 other businesses. If you don't mind a short walk, spots can be found along the residential street (just keep an eye out- I almost parked next to a "no parking" sign the first time). Now to my 2 fav menu choices... 1.) If you like mushrooms, I strongly recommend the "engineer" sub. It is my "go to sub" and it is delicious! 2.) Top cookie choice is oatmeal. It is almost like the guys at Firehouse are actually getting them delivered from a local bakery... (One gripe, they are kind of small). (On another note... Although I have not tried any yet, Firehouse has added a "calorie-aware" sandwich section to their menu and it looks promising.)
(4)Alan S.
Stopped in here the other day for lunch in between running errands. I ordered the large New York Steamer ( corned beef and pastrami) with everything except mayo. With a medium drink and a bag of chips, my total came to $11.58. My sandwich was really good, and I have never had a bad sandwich here. The dining area and tables are always clean, as well as the counter area and the bathrooms. And whenever I have been here, there always seems to be a constant flow of customers coming in and out. So someone must be doing something right. Every time I have been here, I receive a hello and welcome to Firehouse Subs as I enter. And whenever my order is delivered to my table, the employee have always been courteous. On a few previous visits, I did encounter a few problems. Nowhere in the building did I see anything posted as to whether Firehouse Subs takes credit/debit cards. Not on the front door as you enter, nor is there anywhere at the register with information posted. I had to ask if cards were accepted for payment. Another problem I had on a recent visit was having to wait for over five minutes at the register before placing my order because the cashier was having to answer several questions over the telephone with a caller asking about Firehouse Subs. Could this telephone call have been taken in the office? And why couldn't a employee start my order while this person was on the telephone? And what really made me mad was how the employee treated me after he got off the telephone. Just because someone was on the phone asking you several questions, don't make me feel stupid if I have a question regarding my order. Parking is no problem, even though it is shared with a dry cleaning business. And there are tables for outside dining. Being located on Colonial Drive, traffic can make getting to this Firehouse Subs a problem, especially when the right lane merges into the next lane just before the entrance to parking, causing traffic to back up. Most of the time, your order is made promptly and the food is brought out to you in a timely manner. But if you have a group of twenty people or more come in, be prepared to wait. This happened to me on one recent visit, and it took much longer for my order to be taken and brought out to my table. Any problems other than what is mentioned, my food has always been served fresh and hot. And being near several shopping outlets, this makes for a great spot when taking a break between any errands and shopping you may be doing.
(3)Anthony V.
Was at the firehouse subs on Colonial Drive, orlando. Worst experience of my Life. Aside from it taking over 30 minutes to get our subs, which were cold and wrong, the three staff (2 males and 1 female) at 6:15 pm on this date, were the loudest most Ghetto staff I have ever met, talking Ghetto and about things that should not be discussed in public. Thank god there were only 4 of us in the restaurant at the time. Then 2 other people came in and they did not acknowledge them. Worst experience... Not a good representation of Firehouse.
(1)Rob W.
I really love their club on a sub sandwich. It just hits the spot. The large size one is plenty for two to share. This location usually gets your order ready quickly.
(4)T. D.
The employees did seem rather uninterested, but the food was good. I've been to firehouse subs before at other locations and my experience here was comparable to the others. There was a good flow of people dining in. I guess it was the weekday lunch crowd.
(3)Saken S.
I was in the area two weeks ago and decided to stop by for a cheesesteak (this was my first visit to this location). The meat was disgusting - stale, old, with bunch of tendons. I asked for a replacement. They gave me a new one - it was a warmer stale, old meat with tendons. I did not finish it.
(1)Amy B.
I went over lunch. There was a group of middle schoolers. It was loud. I had the sirracha roast beef. It was hot. I likes it, but I like Erberts and Gerberts much better
(3)Angela Y.
We had the beef and cheddar brisket sandwich and the Italian hot sub. They are amazingly delicious!!!! They have tons of hot sauce on the counter and the dining experience is very pleasant.
(4)Jim D.
Great subs, they have a lot of choices. The next time I am in Orlando I plan on stoping back.
(3)Joe S.
Decent subs, but overpriced and inconsistent. The bread was fresh and my sandwich was great one day, but the next time I came (and brought a friend) the bread was stale and the tuna tasted old. My friend thought I was crazy and now I'm not allowed to suggest restaurants for awhile. LOL I'm not a fan of the hot sandwich in general (which is why I'm foolishly ordering tuna) but the service was friendly and my orders were made accurately. Maybe I'll give them a shot in the future and try something else.
(3)Todd G.
Good food -- quick service -- small parking lot for a lunch rush.
(3)Joel F.
I rarely dine at Firehouse Subs, though in the scheme of foods, maybe I should do so more often. Or should I? While nothing particularly special, they certainly are a cut above "blandly generic." The fact that they keep hot sauces (Get it?! FIRE-house?! HOT!!! oh ho ho) on the counter is an added bonus. I suppose the mitigating factor is that I could just as easily traverse to a grocery store, purchase meat, make a sandwich, and have it come out just as good, if not better. And therein lies the problem, though this really is an issue for me with any sandwich location, and thusly why you may see this review repeated throughout the various sandwich shop locales I post on.
(4)lars h.
FIrehouse Subs is a cut above Subway and the rest of the national chains. The firehouse theme is ok, but what is great is their steamed approach. The cheese and meat is steamed, which makes it juicy and tender. Try it - it is pretty good. There is a large selection of hot sauces on the counter, which is not really that interesting for me.
(4)