Great product, but customer service is seriously lacking. I went for some ice cream with my two children while my wife was doing some shopping. I had an immediate need for some napkins upon my entering the store; while my children were perusing the flavor options, I asked for some napkins, and the shopkeeper, clearly annoyed, said "well, what do you want?" I wanted some napkins (and there were none out to grab)... and three ice creams. After reluctantly giving me the napkins he proceeded to slam my cups of ice cream on the counter. Sheesh.
(2)
Carrie G.
Happy birthday ice cream time! Delicious and quick! They are very friendly in here and located in a great area for people watching. :). There is plenty of seating and mostly shaded. The ice cream is awesome.
(5)
Jean C.
First time trying Haagen Dazs in the store! It was pretty delicious! We had a bit of a issue trying to use some coupons my gf got from a regional franchise business manager. The girl working the register apologized and even offered us a $1 off coupon, which we were thankful for. All in all, good ice cream and a good experience!
(5)
Arlene H.
We all know how conventionally great Haagen Dazs is. I even had extended family members who worked at a Haagen Dazs factory in Canada, so I remember my freezer being stocked with pints of heaven as a kid. Only if I were tall enough to know that it was there 24/7. Although the brand is not my favorite, yet comparable to other ice cream locations, I was really impressed with this location. Typically, we have been arriving to this location later on in the evening when most stores in the Waterside Shops are closed. If you know where it's located, it's a nice gem to end your dinner off without the expense of paying a buttload for dessert at the surrounding restaurants. Sidenote: Starbucks would probably have more business if their hours were open later than 8PM. So, kudos to Haagen Dazs for capturing the after dinner crowd! As far as their product goes, I'm quite the traditionalist and would usually get a scoop of ice cream on a cake cone, but their picture boards make their magical concoctions cry out and say "EAT ME!" Seriously. If you saw a picture of their tiramisu sundae, you would forget what you initially wanted to order. The initial intent of me writing a review for this place is their customer service. It's spot on. So spot on, that my frugal husband left a great tip. As previously mentioned, when coming late to an establishment close to its closing, comes with low expectations. This one instance brought in a big family before us, and her pleasant attitude took my notice. It would have been easy to decline certain requests because certain pieces of equipment had already been cleaned and wiped down. Not for her. She was in full throttle ready to make that money. Good job, girl! I did not feel like a nuisance for coming in late like those venues that give you learing looks at the front door when you interrupt their furious sweeping. All in all, it's always nice to have some added customer service more than just the opening of the freezer door and grabbing a spoon, non?
(4)
Tiffany K.
Best ice cream in Naples. My husband and I like to go to Waterside Shops, get an ice cream, and walk around the mall. Makes for a romantic evening.
(5)
Brian E.
Real and pure Haagen Dazs ice cream. I had chocolate chocolate chip with chocolate sprinkles in a chocolate sprinkles waffle cone. Delicious! The only downside of this ice cream parlor is that the sprinkles are a little too crunchy than they have to be
(5)
Lori G.
Very delicious ice cream. In a very nice upscale setting.
(5)
Christina T.
Have always enjoyed Haagen-Dazs. I like their shakes/smoothies selections, and of course the ice cream. Not a crowded store, friendly staff.
(4)
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Address :5455 N Tamiami Trl,Ste 512
Naples, FL, 34108
Nicholas M.
Great product, but customer service is seriously lacking. I went for some ice cream with my two children while my wife was doing some shopping. I had an immediate need for some napkins upon my entering the store; while my children were perusing the flavor options, I asked for some napkins, and the shopkeeper, clearly annoyed, said "well, what do you want?" I wanted some napkins (and there were none out to grab)... and three ice creams. After reluctantly giving me the napkins he proceeded to slam my cups of ice cream on the counter. Sheesh.
(2)Carrie G.
Happy birthday ice cream time! Delicious and quick! They are very friendly in here and located in a great area for people watching. :). There is plenty of seating and mostly shaded. The ice cream is awesome.
(5)Jean C.
First time trying Haagen Dazs in the store! It was pretty delicious! We had a bit of a issue trying to use some coupons my gf got from a regional franchise business manager. The girl working the register apologized and even offered us a $1 off coupon, which we were thankful for. All in all, good ice cream and a good experience!
(5)Arlene H.
We all know how conventionally great Haagen Dazs is. I even had extended family members who worked at a Haagen Dazs factory in Canada, so I remember my freezer being stocked with pints of heaven as a kid. Only if I were tall enough to know that it was there 24/7. Although the brand is not my favorite, yet comparable to other ice cream locations, I was really impressed with this location. Typically, we have been arriving to this location later on in the evening when most stores in the Waterside Shops are closed. If you know where it's located, it's a nice gem to end your dinner off without the expense of paying a buttload for dessert at the surrounding restaurants. Sidenote: Starbucks would probably have more business if their hours were open later than 8PM. So, kudos to Haagen Dazs for capturing the after dinner crowd! As far as their product goes, I'm quite the traditionalist and would usually get a scoop of ice cream on a cake cone, but their picture boards make their magical concoctions cry out and say "EAT ME!" Seriously. If you saw a picture of their tiramisu sundae, you would forget what you initially wanted to order. The initial intent of me writing a review for this place is their customer service. It's spot on. So spot on, that my frugal husband left a great tip. As previously mentioned, when coming late to an establishment close to its closing, comes with low expectations. This one instance brought in a big family before us, and her pleasant attitude took my notice. It would have been easy to decline certain requests because certain pieces of equipment had already been cleaned and wiped down. Not for her. She was in full throttle ready to make that money. Good job, girl! I did not feel like a nuisance for coming in late like those venues that give you learing looks at the front door when you interrupt their furious sweeping. All in all, it's always nice to have some added customer service more than just the opening of the freezer door and grabbing a spoon, non?
(4)Tiffany K.
Best ice cream in Naples. My husband and I like to go to Waterside Shops, get an ice cream, and walk around the mall. Makes for a romantic evening.
(5)Brian E.
Real and pure Haagen Dazs ice cream. I had chocolate chocolate chip with chocolate sprinkles in a chocolate sprinkles waffle cone. Delicious! The only downside of this ice cream parlor is that the sprinkles are a little too crunchy than they have to be
(5)Lori G.
Very delicious ice cream. In a very nice upscale setting.
(5)Christina T.
Have always enjoyed Haagen-Dazs. I like their shakes/smoothies selections, and of course the ice cream. Not a crowded store, friendly staff.
(4)