Went to this subway yesterday. Service was incredibly slow at drive thru and food looked as if someone threw it together with no desire to do their job. I jumped on yelp to write my review and came across Leo's review. I read the transcript of his interaction with staff and owner, and may I just say WOW! The way the owner responded to his concerns were way of line and uncalled for. I will not be returning to this subway. Between the treatment I received while waiting in drive thru and the reviews I have read on here, definitely enough for me to not to return.
(1)
Lee O.
This post was removed previously because I linked it to my blog, but I think it's important to know when businesses are unsanitary and belligerently rude. I'll give you the highlights of my email to corporate and the incredible response by the owner: Email: Today, and for the final time, I ate at the Subway store in Miami located at 13876 SW 8th Street, Miami, FL 33184. This place usually runs out of bread or meats, that's common, but I attributed it to poor sales and/or poor budgeting. I go there anyway because it's close to my house (despite the fact that I've complained about the rudeness without receiving a response). This evening I stood in front of the counter to place my order. Two employees in uniform were chatting. A young guy wearing a regular white tee and OPEN-TOED SANDALS gives a wink to the male employee and comes to serve me. I didn't know what the look was for, but it was evident there was an inner joke. When I finally managed to convey my order, the kid went to chat with the other employees. As he did so, he leans over the trash can (with no lid) to chat. In doing so, he holds on to the trash can with both gloved hands. I observe as he then goes to retrieve my food. I realized he was not, in fact going to throw out his gloves. I stopped him and I apologized and asked if he worked there. He asked why and I explained that I was confused because he is not in uniform, he was wearing beach sandals, but worst of all, he had placed his hands in the trash container and was evidently intending on handling my food. The kid at first DENIED he had done so. I didn't argue, I intended to walk out as I will not pay for the opportunity to eat unsanitary food. He apparently thought better of it and replaced the gloves he was wearing.Annoyed, but too hungry to care I explained what I wanted as he angrily slapped it all together. I finally paid, glad to be out of there wondering if I would return. As I drove slowly past the store, the other uniformed employee, a female, opened the drive through window, waved frantically at me and asked me to return. I knew I hadn't left anything behind. I knew she was going to speak to me about what happened. I was foolish enough to think maybe she was the manager and wanted to correct a situation. Wrong. She even pulled someone who was clearly waiting for her inside to come outside to witness? I opened my window and said "what can I help you with". She replied with "Don't you speak English to me, I speak Spanish. Don't YOU speak Spanish?" she asked motioning to me - I guess it's because I'm Latin and I'm required to speak Spanish (racist much?). She demanded to know what interaction I had with "her son" because he had "run to the back crying" and wouldn't tell her anything. At this point, and by her own admission there was a kid working the counter, wearing a regular white tee, beach sandals and handling the trash can with the intention of handling food. He very well would have served me contaminated food had I not been aware of what he was doing. I told the rude lady what happened and incredibly she defended it by saying "He changed to new gloves didn't he?" to which I said he had.. once I asked him to (if she knew this he clearly HAD spoken with her, so she's a liar too). She said "well I'm here to find out from you what happened." I told her that this was exactly what happened and perhaps she should have a conversation with him. I drove off. I have a few concerns. Is it bring your child to work day? If it is not, why is there a kid serving me food? Why is food being served by someone not wearing approved footwear (forget uniform, let's talk safety and sanitation)? Why would an "employee" be defensive and rude over the fact that they made a mistake (mistakes happen, it is what it is, but you should correct them rather than deny and become defensive). Is it acceptable for my comment to be met with an employee waving me down and confronting me at the intersection of the parking lot? The owner wrote me: Hi Lee, My name is Monique Collazo and I am the Owner/Operator of Subway 6913 ...by saying we don't know how to budget or that we have are a low selling store is ASSuming. My dad always taught me to NEVER ASSume because you make an ASS out of yourself. Get it?!..So with all this being said I do have a favor to ask. Please don't bother coming to our store anymore...you sir are not what We consider a good person.. Yelpers: ask me if you want the entire transcript!
(1)
Nancy G.
I use to hate coming to this subway, but now I always find myself stopping by for a quick lunch.
(4)
Thomas P.
Just like every other subway. Reasonable prices, good food, and good service for a fastfood restaurant.
(3)
daniel c.
Good sandwich and price as every subway. The place was clean and the seller was helpful.
(4)
Krystal A.
This place surprised me. Everyone who knows me, knows I am not a fan of subway; period! We stopped in before heading out into the open road, looking for something quick... Ok, so it's anything BUT quick. The young lady at the drive through takes her time but she's thorough. One of the top 5 subs I've ever had.
(4)
Alex B.
Were do i start. Called while i was on the way and they dont answer the phone a fax machine answers. This was at 4:22 pm roughly on 01/27/2015 incase the owners would want to investigate ! Of course place was empty so no reason not to answer the drive through blocked by trash! Regardless the drive thru is another story they will leave u waiting for 30 min employees seem to ignore the drive thru not sure why the have one people that have been there know how bad the service is for drive thru! All in all it was a bad experience as ussual lukily theres 2 other locations nearby so i dont have to experience this again.
(1)
Brian N.
Do not go through the drive thru! Took them over 30 minutes at the drive thru. Pulled around to find the store without any customers in line. To top it off, they forgot to give us a sub, a drink, and the kid's apple.
(1)
Yesi T.
This Subway has always been awesome. Clean, friendly staff, the only thing in don't like is this one lady that woks there barely talks to you, doesn't say hi, and Has a bad face/attitude with everyone an she brings her kids to work with her at night. I can't stand her. Other than that this Subway is great.
(5)
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Address :Tamiami Trail Shops,13876 SW 8th St
Miami, FL, 33184
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Take-out : Yes Accepts Credit Cards : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Alcohol : No Outdoor Seating : No Has TV : No Waiter Service : No
Ratchel D.
Went to this subway yesterday. Service was incredibly slow at drive thru and food looked as if someone threw it together with no desire to do their job. I jumped on yelp to write my review and came across Leo's review. I read the transcript of his interaction with staff and owner, and may I just say WOW! The way the owner responded to his concerns were way of line and uncalled for. I will not be returning to this subway. Between the treatment I received while waiting in drive thru and the reviews I have read on here, definitely enough for me to not to return.
(1)Lee O.
This post was removed previously because I linked it to my blog, but I think it's important to know when businesses are unsanitary and belligerently rude. I'll give you the highlights of my email to corporate and the incredible response by the owner: Email: Today, and for the final time, I ate at the Subway store in Miami located at 13876 SW 8th Street, Miami, FL 33184. This place usually runs out of bread or meats, that's common, but I attributed it to poor sales and/or poor budgeting. I go there anyway because it's close to my house (despite the fact that I've complained about the rudeness without receiving a response). This evening I stood in front of the counter to place my order. Two employees in uniform were chatting. A young guy wearing a regular white tee and OPEN-TOED SANDALS gives a wink to the male employee and comes to serve me. I didn't know what the look was for, but it was evident there was an inner joke. When I finally managed to convey my order, the kid went to chat with the other employees. As he did so, he leans over the trash can (with no lid) to chat. In doing so, he holds on to the trash can with both gloved hands. I observe as he then goes to retrieve my food. I realized he was not, in fact going to throw out his gloves. I stopped him and I apologized and asked if he worked there. He asked why and I explained that I was confused because he is not in uniform, he was wearing beach sandals, but worst of all, he had placed his hands in the trash container and was evidently intending on handling my food. The kid at first DENIED he had done so. I didn't argue, I intended to walk out as I will not pay for the opportunity to eat unsanitary food. He apparently thought better of it and replaced the gloves he was wearing.Annoyed, but too hungry to care I explained what I wanted as he angrily slapped it all together. I finally paid, glad to be out of there wondering if I would return. As I drove slowly past the store, the other uniformed employee, a female, opened the drive through window, waved frantically at me and asked me to return. I knew I hadn't left anything behind. I knew she was going to speak to me about what happened. I was foolish enough to think maybe she was the manager and wanted to correct a situation. Wrong. She even pulled someone who was clearly waiting for her inside to come outside to witness? I opened my window and said "what can I help you with". She replied with "Don't you speak English to me, I speak Spanish. Don't YOU speak Spanish?" she asked motioning to me - I guess it's because I'm Latin and I'm required to speak Spanish (racist much?). She demanded to know what interaction I had with "her son" because he had "run to the back crying" and wouldn't tell her anything. At this point, and by her own admission there was a kid working the counter, wearing a regular white tee, beach sandals and handling the trash can with the intention of handling food. He very well would have served me contaminated food had I not been aware of what he was doing. I told the rude lady what happened and incredibly she defended it by saying "He changed to new gloves didn't he?" to which I said he had.. once I asked him to (if she knew this he clearly HAD spoken with her, so she's a liar too). She said "well I'm here to find out from you what happened." I told her that this was exactly what happened and perhaps she should have a conversation with him. I drove off. I have a few concerns. Is it bring your child to work day? If it is not, why is there a kid serving me food? Why is food being served by someone not wearing approved footwear (forget uniform, let's talk safety and sanitation)? Why would an "employee" be defensive and rude over the fact that they made a mistake (mistakes happen, it is what it is, but you should correct them rather than deny and become defensive). Is it acceptable for my comment to be met with an employee waving me down and confronting me at the intersection of the parking lot? The owner wrote me: Hi Lee, My name is Monique Collazo and I am the Owner/Operator of Subway 6913 ...by saying we don't know how to budget or that we have are a low selling store is ASSuming. My dad always taught me to NEVER ASSume because you make an ASS out of yourself. Get it?!..So with all this being said I do have a favor to ask. Please don't bother coming to our store anymore...you sir are not what We consider a good person.. Yelpers: ask me if you want the entire transcript!
(1)Nancy G.
I use to hate coming to this subway, but now I always find myself stopping by for a quick lunch.
(4)Thomas P.
Just like every other subway. Reasonable prices, good food, and good service for a fastfood restaurant.
(3)daniel c.
Good sandwich and price as every subway. The place was clean and the seller was helpful.
(4)Krystal A.
This place surprised me. Everyone who knows me, knows I am not a fan of subway; period! We stopped in before heading out into the open road, looking for something quick... Ok, so it's anything BUT quick. The young lady at the drive through takes her time but she's thorough. One of the top 5 subs I've ever had.
(4)Alex B.
Were do i start. Called while i was on the way and they dont answer the phone a fax machine answers. This was at 4:22 pm roughly on 01/27/2015 incase the owners would want to investigate ! Of course place was empty so no reason not to answer the drive through blocked by trash! Regardless the drive thru is another story they will leave u waiting for 30 min employees seem to ignore the drive thru not sure why the have one people that have been there know how bad the service is for drive thru! All in all it was a bad experience as ussual lukily theres 2 other locations nearby so i dont have to experience this again.
(1)Brian N.
Do not go through the drive thru! Took them over 30 minutes at the drive thru. Pulled around to find the store without any customers in line. To top it off, they forgot to give us a sub, a drink, and the kid's apple.
(1)Yesi T.
This Subway has always been awesome. Clean, friendly staff, the only thing in don't like is this one lady that woks there barely talks to you, doesn't say hi, and Has a bad face/attitude with everyone an she brings her kids to work with her at night. I can't stand her. Other than that this Subway is great.
(5)