Without a doubt one of the worst dining experiences in Florida. The staff seems to be poorly trained. The restrooms are deplorable and smell terrible. Certainly a lack of cleaning. Makes me wonder what the kitchen must be like. Avoid this restaurant at all costs.
(1)
Jamie W.
One one of the oldest restaurants around the Brandon area it could use some cleaning around the tables, tile floor, bathroom especially the windows. Food isn't that great it takes forever to get served when there is only few customers. You'll have to ask someone about your food order or for a drink refill. I would look for somewhere else to eat at.
(1)
Carlos H.
Whenever I eat here I find myself sick from their food soon afterward. Skip out on this one.
(1)
Erin G.
Came here with four friends and could see that they were busy, though there were still several empty tables. We stood and waited 10 minutes to be helped before I decided to go up to a waitress to ask her if we needed to seat ourselves (note: I saw at least three different servers who I'm sure saw us waiting), to which a waiter or (busboy) came up and told me no, that they were busy and there was still a party of 5 waiting to be seated. I said 'Ok, I was just wondering because we have been waiting for ten minutes and no one has helped us.' He told me again that they were busy, so I said ok and walked away. I got my friends and left because they obviously weren't going to take care of us any time soon. I never get offended when restaurants are busy, but the lack of ANY service, plus the rude waiter, ticked me off. You would think someone would at least tell us how long the wait would be. Needless to say, the McDonald's down the road got our business instead. Stay away from this location. The one off Bloomingdale never gives me a problem.
(1)
Jeremy C.
OK so I don't ever take the time to write reviews. However considering I use to work at this specific store I was a special kinda mad. Two times in a row now I have been through the drive through and both times asked for cheese sauce, was charged for cheese sauce and even asked the drive through employee if there was cheese sauce in the bag. Both times with two different female employees I was assured there was indead cheese sauce in the bag. I know I should check before I leave but I don't and both times I got home just to discover no cheese sauce in said bag. It's a minor thing but get it together where has the standard of service gone? Sincerely pissed off cheese guy
(2)
Christopher B.
Me , my wife and 2 kids stopped here for lunch. Service is lacking..... Had to wait over 10 minutes just for someone to ask us for drinks and the place is not busy. The only one's that got food was our kid's because they were very hungry . Steak 'N' Shake is going down hill....
(1)
James P.
Steakburgers are awesome and any drive-thru cashier who doesn't sneer at me because I'm buying burgers at 2am is okay in my book. Frisco melts all the way, baby, unless they're doing a particularly interesting specialty burger. The triple-pepper is pretty good. Shoestring fries get cold quick, but that just means you have to wharf them down fast! And a turtle milkshake to wash it all down helps out. Don't expect fine cuisine at a place with checkered tiles, folks. Get your greasy grub and get out.
(3)
Magda Gisselle C.
Lousy food, lousy service! What was I thinking!!!!
(1)
Celeste M.
Love the food. Service a little scarce and slow on a Saturday at 12am - but do yourself a favor and get a Salted Carmel Pretzel milkshake
(5)
Amanda D.
I don't know why I've come back here more than once. It's the worst run steak n shake around, maybe one of the worst anywhere. Dirty, slow and they get it wrong more often than right. And the crane machine stole my son's money to boot!
(1)
Gabby V.
The food is good and affordable. The shakes are amazing. The place is pretty clean. And the service is good. My waitress was really nice. The service was fast. Had a great time with my family. Wish they had a steak and shake in New York.
(4)
Reem H.
I like their onion rings, and when I stop to order it, I got tricked by the good look of the burgers on the board. However, after series of disappointment, I decided not to go there any more. The smell when they open the drive throu window makes me feel sick and want to drive away immediately, although when I get their food, it smells good! But that smell from the window is stuck in my head and I can't get over it anymore! Another thing is that the food is full full full of fat! As if they fry everything including the burgers! So, no more Steak and Shake for me!
(1)
Cassandra R.
Horrible, horrible drive thru kid. Absolutely rude, answering questions in a sarcastic tone with zero customer service skills.
(1)
Alicia N.
Service is horrible and the restaurant was not even half full! My cup was dirty on the outside and chipped. When I said something to our server so offered excuses and brought me napkins. What I really wanted was a new glass. When my burger came, it didn't look like there was any cheese. When I said something to our server she said it was next to the tomato. I flipped over my sandwich and next to the tomato was half a slice of cheese. She said "see there it is" and walked off. Our milkshakes took 30 minutes to get to us. You could tell they had been sitting in the window for a long time because the whip cream topping had melted and the shakes had no thickness other than the huge chunk of banana. The entertainment of this evening was counting how many drive thru orders needed to be walked outside throughout our meal. I counted 5! Next time I am craving one of their burgers, I will be going to another location.
(1)
Stacy B.
This was, sadly, our Easter Sunday meal (don't even ask, ha!). It was probably about 4, and one table was occupied when we went in. We were seated pretty quickly, and given a choice of table or booth. It took a bit too long for our server to ever come over and take our order, but when she did come, at least she was friendly. It took a little long to get our food, considering the empty restaurant. The shakes were good, and the boys snarfed their meals (sliders and grilled cheese), but my frisco stayed untouched after the first bite. Something tasted a little funky with it, and I was paranoid after reading someone's review that said they always get sick after eating here! I didn't want to take any chances...I had a long drive ahead on alligator alley!!! I lost my debit card on this trip, and I suspect it was here...the good thing was, when I realized and called my bank 2 days later, no one had attempted to use it at least!
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dessert Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : No
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Larry L.
Without a doubt one of the worst dining experiences in Florida. The staff seems to be poorly trained. The restrooms are deplorable and smell terrible. Certainly a lack of cleaning. Makes me wonder what the kitchen must be like. Avoid this restaurant at all costs.
(1)Jamie W.
One one of the oldest restaurants around the Brandon area it could use some cleaning around the tables, tile floor, bathroom especially the windows. Food isn't that great it takes forever to get served when there is only few customers. You'll have to ask someone about your food order or for a drink refill. I would look for somewhere else to eat at.
(1)Carlos H.
Whenever I eat here I find myself sick from their food soon afterward. Skip out on this one.
(1)Erin G.
Came here with four friends and could see that they were busy, though there were still several empty tables. We stood and waited 10 minutes to be helped before I decided to go up to a waitress to ask her if we needed to seat ourselves (note: I saw at least three different servers who I'm sure saw us waiting), to which a waiter or (busboy) came up and told me no, that they were busy and there was still a party of 5 waiting to be seated. I said 'Ok, I was just wondering because we have been waiting for ten minutes and no one has helped us.' He told me again that they were busy, so I said ok and walked away. I got my friends and left because they obviously weren't going to take care of us any time soon. I never get offended when restaurants are busy, but the lack of ANY service, plus the rude waiter, ticked me off. You would think someone would at least tell us how long the wait would be. Needless to say, the McDonald's down the road got our business instead. Stay away from this location. The one off Bloomingdale never gives me a problem.
(1)Jeremy C.
OK so I don't ever take the time to write reviews. However considering I use to work at this specific store I was a special kinda mad. Two times in a row now I have been through the drive through and both times asked for cheese sauce, was charged for cheese sauce and even asked the drive through employee if there was cheese sauce in the bag. Both times with two different female employees I was assured there was indead cheese sauce in the bag. I know I should check before I leave but I don't and both times I got home just to discover no cheese sauce in said bag. It's a minor thing but get it together where has the standard of service gone? Sincerely pissed off cheese guy
(2)Christopher B.
Me , my wife and 2 kids stopped here for lunch. Service is lacking..... Had to wait over 10 minutes just for someone to ask us for drinks and the place is not busy. The only one's that got food was our kid's because they were very hungry . Steak 'N' Shake is going down hill....
(1)James P.
Steakburgers are awesome and any drive-thru cashier who doesn't sneer at me because I'm buying burgers at 2am is okay in my book. Frisco melts all the way, baby, unless they're doing a particularly interesting specialty burger. The triple-pepper is pretty good. Shoestring fries get cold quick, but that just means you have to wharf them down fast! And a turtle milkshake to wash it all down helps out. Don't expect fine cuisine at a place with checkered tiles, folks. Get your greasy grub and get out.
(3)Magda Gisselle C.
Lousy food, lousy service! What was I thinking!!!!
(1)Celeste M.
Love the food. Service a little scarce and slow on a Saturday at 12am - but do yourself a favor and get a Salted Carmel Pretzel milkshake
(5)Amanda D.
I don't know why I've come back here more than once. It's the worst run steak n shake around, maybe one of the worst anywhere. Dirty, slow and they get it wrong more often than right. And the crane machine stole my son's money to boot!
(1)Gabby V.
The food is good and affordable. The shakes are amazing. The place is pretty clean. And the service is good. My waitress was really nice. The service was fast. Had a great time with my family. Wish they had a steak and shake in New York.
(4)Reem H.
I like their onion rings, and when I stop to order it, I got tricked by the good look of the burgers on the board. However, after series of disappointment, I decided not to go there any more. The smell when they open the drive throu window makes me feel sick and want to drive away immediately, although when I get their food, it smells good! But that smell from the window is stuck in my head and I can't get over it anymore! Another thing is that the food is full full full of fat! As if they fry everything including the burgers! So, no more Steak and Shake for me!
(1)Cassandra R.
Horrible, horrible drive thru kid. Absolutely rude, answering questions in a sarcastic tone with zero customer service skills.
(1)Alicia N.
Service is horrible and the restaurant was not even half full! My cup was dirty on the outside and chipped. When I said something to our server so offered excuses and brought me napkins. What I really wanted was a new glass. When my burger came, it didn't look like there was any cheese. When I said something to our server she said it was next to the tomato. I flipped over my sandwich and next to the tomato was half a slice of cheese. She said "see there it is" and walked off. Our milkshakes took 30 minutes to get to us. You could tell they had been sitting in the window for a long time because the whip cream topping had melted and the shakes had no thickness other than the huge chunk of banana. The entertainment of this evening was counting how many drive thru orders needed to be walked outside throughout our meal. I counted 5! Next time I am craving one of their burgers, I will be going to another location.
(1)Stacy B.
This was, sadly, our Easter Sunday meal (don't even ask, ha!). It was probably about 4, and one table was occupied when we went in. We were seated pretty quickly, and given a choice of table or booth. It took a bit too long for our server to ever come over and take our order, but when she did come, at least she was friendly. It took a little long to get our food, considering the empty restaurant. The shakes were good, and the boys snarfed their meals (sliders and grilled cheese), but my frisco stayed untouched after the first bite. Something tasted a little funky with it, and I was paranoid after reading someone's review that said they always get sick after eating here! I didn't want to take any chances...I had a long drive ahead on alligator alley!!! I lost my debit card on this trip, and I suspect it was here...the good thing was, when I realized and called my bank 2 days later, no one had attempted to use it at least!
(2)