Worst Starbucks I've been too, I feel bad for the owner of Starbucks to have put his name on this place. The service isn't competent, if you have allergies stay away. They made my soy in a regular blender then I asked to have it made soy and they poured it into a soy blender and said they all get made in the same containers. Instead of putting pumps of mocha he ran out and squirt chocolate drizzle. They weren't in uniform and the girl who took my ordered was enjoying a pastry while taking my order. The service was abysmal and the lack of oversight for these lack luster employees was amazing. This isn't the first time I have endured this incompetence from this location but it is definitely the last.
(1)
Lex C.
Worst Starbucks I've been to. Far below the bar of other Starbucks I've been to. At this location you CAN'T; reload your card with phone, only with actual card, cannot use your promo code or rewards. So you're better off buying DD, down the street for less. Other than nice baristas, this Starbucks sucks!!!
(1)
Charless M.
This is the fourth Starbucks and as many cities that has served me extremely weak coffee even though I ordered a dark roast. It seems Starbucks should have a weight scale or a prefilled foil pack to take the guesswork out of how much coffee to add to water. If I want weak coffee I will shop at Dunkin' Donuts.
(2)
Leah K.
So I seem to be getting the less competent service more and more often on the relatively rare occasions when I visit. This evening's visit left me shaking my head in disbelief. It was almost 8, so I stopped at Starbucks because everything else is closed by 7. I ordered my usual (mocha with half the chocolate) and was pleasantly surprised that she asked if I wanted it iced, since I forgot to mention it. That was basically the only positive thing about the visit. As I was digging through my wallet for my rarely used club card, standing 3 ft in front of her, she asked if I had a club card. I mentioned something about having a card from every coffee shop and supermarket in Delaware as I was digging around for it, and she took that opportunity to proclaim the superiority of Starbucks and tell me that she never goes anywhere but Starbucks. "I stick with what I know!" And I'm there thinking that I only go to Starbucks when all the real coffee shops (this isn't even a freestanding Starbucks, it's a kiosk inside a grocery store) are closed, and wondering how she came to the conclusion that Starbucks is the best if she "sticks with what she knows!" and never bothers to go try any of the others. And she's burbling on while I finally found my card and paid, and I've mostly tuned out until she mentions the name of one of my favorite local coffee shops and that she tried it and thought it was awful. I'm not in the mood to argue about coffee shops with some twit in a grocery store, so I just smile and nod politely while she insults a business that I'd choose over the one I'm standing in every time, if they just stayed open a little longer. Grrr... Then she notices my jacket, and shifts gears in her oblivious monologue. "Jesus and Mary Chain... I like that..." (Glad you approve) "Thanks, saw them in concert a while back." "Oh! They're a rock band?" (Uh, if you don't know what Jesus and Mary Chain is, what exactly is it that you like again?) "Yep." "A Christian rock band?" "Uh, no, more like a couple of aging stoners." At this point, her coworker, doing housekeeping type stuff in the background all this time, snickers out loud. "Ohh..." At this point, she became significantly less interested in talking with me. And finally picks up the pace a little behind the counter. And says, mostly to herself, "because I was thinking that would be a cool jacket to wear to a Christian rock concert..." By this time I can feel the disapproval of my musical tastes, inadvertent fashion statement, and independent coffee shop frequenting just radiating off of her in waves and I am internally working myself up to a full-blown THESE DAMN KIDS! moment, but my coffee is finally finished. She sets it down on the counter and snips a "have a good evening" at me, then slaps a straw down next to it with a little more force than necessary. Thank goodness I didn't actually mention out loud that I only come here when the shop she bashed earlier is closed out loud, and there's really no way to covertly spit in my drink when everything is right out there in front of God and everyone. And then as I'm walking away, I take my first sip. And it doesn't taste right. And I take another one, and it definitely tastes way too chocolate-y and not nearly coffee-y enough. So although I hesitated to extend the conversation, I went back to see if she had been meaning to make what I ordered, or if she'd given me half the espresso instead of half the chocolate. Still smiling politely, I asked her if she'd given me half the chocolate, or half the espresso. She is now Very Irritated that I should ask something like that, but she did condescendingly parrot my actual order back to me, in that slow, slightly too loud cadence you use when you talk to someone who you believe is mentally deficient or may not speak English. So I don't know why it tasted all wrong, but it wasn't so bad I couldn't drink it, so I just left it at that and headed out. Will have to be even more desperate than usual to go back again.
(2)
Capri S.
I am addicted to Starbucks and this is the only one in town. I go to college somewhere else, but I often come back to Dover to visit family. It used to be good a few years backs when Chi was working there, but unfortunately she moved. The only good person working there left is Sharon, who remembers customers and their drink orders and always gets them right in a quick manner. Corey is rude to me all the time for no rhyme or reason, as I am always very polite and overly friendly. She always gossips about other customers or workers in front of customers and huffs and puffs at you if she makes a mistake. She is very blunt and snippy. There are also a ton of new young people working there on and off. It's like no one person ever works there for very long, at least not the younger ones. They are 90% of the time rude, slow and get the drinks wrong. Don't even bother asking them to fix a drink you paid $5 for because they will get pissy about it and still won't make it right. If the line is long, you're screwed because they take their sweet time making the drinks or doing something like cleaning in the background while ignoring customers. If you REALLY love starbucks over DD, (which I do), then go here because you're desperate... But if you like DD just as much, don't waste your time here.
(1)
Diane R.
This Starbucks has two very wonderful baristas - Sharon & Corey. Every drink is perfect and served with a pleasant smile. But I give this Starbucks only 3 stars because unfortunately there are some new young girls there who totally ignore customers, preferring instead to gossip and carry on with disgusting language. Hopefully management will address this situation.
Matt M.
Worst Starbucks I've been too, I feel bad for the owner of Starbucks to have put his name on this place. The service isn't competent, if you have allergies stay away. They made my soy in a regular blender then I asked to have it made soy and they poured it into a soy blender and said they all get made in the same containers. Instead of putting pumps of mocha he ran out and squirt chocolate drizzle. They weren't in uniform and the girl who took my ordered was enjoying a pastry while taking my order. The service was abysmal and the lack of oversight for these lack luster employees was amazing. This isn't the first time I have endured this incompetence from this location but it is definitely the last.
(1)Lex C.
Worst Starbucks I've been to. Far below the bar of other Starbucks I've been to. At this location you CAN'T; reload your card with phone, only with actual card, cannot use your promo code or rewards. So you're better off buying DD, down the street for less. Other than nice baristas, this Starbucks sucks!!!
(1)Charless M.
This is the fourth Starbucks and as many cities that has served me extremely weak coffee even though I ordered a dark roast. It seems Starbucks should have a weight scale or a prefilled foil pack to take the guesswork out of how much coffee to add to water. If I want weak coffee I will shop at Dunkin' Donuts.
(2)Leah K.
So I seem to be getting the less competent service more and more often on the relatively rare occasions when I visit. This evening's visit left me shaking my head in disbelief. It was almost 8, so I stopped at Starbucks because everything else is closed by 7. I ordered my usual (mocha with half the chocolate) and was pleasantly surprised that she asked if I wanted it iced, since I forgot to mention it. That was basically the only positive thing about the visit. As I was digging through my wallet for my rarely used club card, standing 3 ft in front of her, she asked if I had a club card. I mentioned something about having a card from every coffee shop and supermarket in Delaware as I was digging around for it, and she took that opportunity to proclaim the superiority of Starbucks and tell me that she never goes anywhere but Starbucks. "I stick with what I know!" And I'm there thinking that I only go to Starbucks when all the real coffee shops (this isn't even a freestanding Starbucks, it's a kiosk inside a grocery store) are closed, and wondering how she came to the conclusion that Starbucks is the best if she "sticks with what she knows!" and never bothers to go try any of the others. And she's burbling on while I finally found my card and paid, and I've mostly tuned out until she mentions the name of one of my favorite local coffee shops and that she tried it and thought it was awful. I'm not in the mood to argue about coffee shops with some twit in a grocery store, so I just smile and nod politely while she insults a business that I'd choose over the one I'm standing in every time, if they just stayed open a little longer. Grrr... Then she notices my jacket, and shifts gears in her oblivious monologue. "Jesus and Mary Chain... I like that..." (Glad you approve) "Thanks, saw them in concert a while back." "Oh! They're a rock band?" (Uh, if you don't know what Jesus and Mary Chain is, what exactly is it that you like again?) "Yep." "A Christian rock band?" "Uh, no, more like a couple of aging stoners." At this point, her coworker, doing housekeeping type stuff in the background all this time, snickers out loud. "Ohh..." At this point, she became significantly less interested in talking with me. And finally picks up the pace a little behind the counter. And says, mostly to herself, "because I was thinking that would be a cool jacket to wear to a Christian rock concert..." By this time I can feel the disapproval of my musical tastes, inadvertent fashion statement, and independent coffee shop frequenting just radiating off of her in waves and I am internally working myself up to a full-blown THESE DAMN KIDS! moment, but my coffee is finally finished. She sets it down on the counter and snips a "have a good evening" at me, then slaps a straw down next to it with a little more force than necessary. Thank goodness I didn't actually mention out loud that I only come here when the shop she bashed earlier is closed out loud, and there's really no way to covertly spit in my drink when everything is right out there in front of God and everyone. And then as I'm walking away, I take my first sip. And it doesn't taste right. And I take another one, and it definitely tastes way too chocolate-y and not nearly coffee-y enough. So although I hesitated to extend the conversation, I went back to see if she had been meaning to make what I ordered, or if she'd given me half the espresso instead of half the chocolate. Still smiling politely, I asked her if she'd given me half the chocolate, or half the espresso. She is now Very Irritated that I should ask something like that, but she did condescendingly parrot my actual order back to me, in that slow, slightly too loud cadence you use when you talk to someone who you believe is mentally deficient or may not speak English. So I don't know why it tasted all wrong, but it wasn't so bad I couldn't drink it, so I just left it at that and headed out. Will have to be even more desperate than usual to go back again.
(2)Capri S.
I am addicted to Starbucks and this is the only one in town. I go to college somewhere else, but I often come back to Dover to visit family. It used to be good a few years backs when Chi was working there, but unfortunately she moved. The only good person working there left is Sharon, who remembers customers and their drink orders and always gets them right in a quick manner. Corey is rude to me all the time for no rhyme or reason, as I am always very polite and overly friendly. She always gossips about other customers or workers in front of customers and huffs and puffs at you if she makes a mistake. She is very blunt and snippy. There are also a ton of new young people working there on and off. It's like no one person ever works there for very long, at least not the younger ones. They are 90% of the time rude, slow and get the drinks wrong. Don't even bother asking them to fix a drink you paid $5 for because they will get pissy about it and still won't make it right. If the line is long, you're screwed because they take their sweet time making the drinks or doing something like cleaning in the background while ignoring customers. If you REALLY love starbucks over DD, (which I do), then go here because you're desperate... But if you like DD just as much, don't waste your time here.
(1)Diane R.
This Starbucks has two very wonderful baristas - Sharon & Corey. Every drink is perfect and served with a pleasant smile. But I give this Starbucks only 3 stars because unfortunately there are some new young girls there who totally ignore customers, preferring instead to gossip and carry on with disgusting language. Hopefully management will address this situation.
(3)