ok. i came to this place on a busy saturday morning and got HORRIBLE service, horribly SLOOOOOOW service, and my bagel was NOT how i ordered it. grrrrr... so, to be fair, i checked it out a second and third time just to be fair before writing a review. the second time i went, the guy behind the counter preparing the bagels was busy talking to a co-worker. um, i'm sorry - did i interrupt your SOCIAL HOUR with my BAGEL order??? naturally, this resulted in SLOOOOOOWER service than the first busy saturday morning we were there. this time, bagel was as i ordered it, though. thank goodness for that or i would have called the manager for a come-to-smartypantz meeting. the third time i went - oh, don't even get me started on the third time i went in. NO ONE ELSE IN THE STORE. 25 minutes before closing on a sunday afternoon, so it's not like they were DYING to close up and go home. or so i thought. not only did it take FOREVER (once again!!!!) to get my bagel, but the guy who took my order was SO completely UNINTERESTED in taking my order i actually asked him if everything was ok. his reply while sighing and rolling his eyes like i'm wasting his time: "i'm fine. i'm just TIRED and i want to go home." listen. next time you feel this way buddy, do us ALL a favor and GO HOME! i don't want you anywhere NEAR my bagel and shmear! bottom line: don't waste your time here. go to the einstein's at 120th and sheridan. it's worth the extra 7 minutes of driving.
(2)
Tom M.
My favorite breakfast place. Sometimes the service is iffy, but they're friendly and always go the extra mile to make it right. I love bagels, and I realize these are just average Midwestern-type bagels, but the low price, great atmosphere, and consistent product make for an easy morning. I think the best thing they make is the lox and bagel sandwich, which is (correctly) served with sweet red onion and capers, and it's a bargain at $7.
(5)
karen l.
i love love love the good grains bagel with garden veggie schmear or with bacon, egg, and cheese. i've never received a bad meal there or bad service. they're always friendly. even when mom spilled a full cup of coffee all over the counter and floor!
(4)
Hiker Chicka e.
Einstein always makes the best bagels. Yum.
(4)
Eric T.
So this is my 3rd time here and I am not pleased whatsoever. My 2 previous visits I had ordered a Whole Wheat bagel w/ smoked salmon shmear (toasted of course) and a Turkey Club Panini. Both were on point and amazingly delicious. This visit I decided to try the Applewood Bacon & Cheddar egg sandwich. As it was brought out before I could even pay, I was amazed how quick they were. To my surprise, it was because the cheese was not melted and the bagel was not even warm. I had such great experiences the previous times that made me give an extra star. I might come back if the Starbucks across the street cannot do a little better. I had high hopes for you Einstein...
(3)
Alicia H.
Apparently the gluten free bagel that I had about 6 months ago doesn't exist and the lady behind the counter was very rude to point out that it hasn't been here for 5 years. I also feel like the bagels have also gotten smaller, but maybe that is just me. The napkins were empty and just the bag of new ones were just laying on the counter, so I open it so I could get one out. I used to frequent Einsteins, but after today's experience I'll go else where for my bagel fix.
(2)
Courtney B.
As I was eating my bagel, I saw 6 orders in a row come out in bags and the customers got upset because they asked for eat-in. Also, our food wasn't handed to us, it was thrown on the counter at us. This is the worst Einstein Bros I've ever been in.
(2)
Amir R.
I always like eating breakfast and because i don't like to eat meat in the morning and i never get a drink, I always end up getting an egg and cheese sandwich almost anywhere I go. This time I chose to try the egg, spinach, mushroom and cheese bagel at Einstein Bros Bagels on Sheridan in Westminster, CO. You would think it would be pretty hard to mess up a breakfast sandwich with such tasty ingredients but to my surprise it is possible. The egg and the ingredients were cold and bland, the bagel was not warm enough. Something tasted fishy in there too which added to the bad flavor experience ( I suspect the person who prepared the sandwich touched the lox while using the same gloves). Just to let you know where i'm coming from: I am not a picky eater, I really enjoy eating the 6'' egg and cheese at subway which i can get in a combo with a drink for $3.00(before tax). This horrible culinary experience at Einstein Bros Bagels cost me almost $5.00(before tax) just for the sandwich and on top of that, their WiFi was not working so I had to use the neighboring Fedex Office WiFi to while sitting here to write this review .
(1)
Selina K.
I tried to use my personal cup today for a latte and the woman told me that I would just have to pour it from their cup into mine. That completely defeats the purpose of the personal cup. Get with the times Einsteins. Not going back until they do!
(1)
Blark B.
The bagels are iso-standard Einstein bagels. The service is substandard Einstein service. They are: 1) Slow 2) Frequently get the order wrong. You pay for something, they don't include it in your to go bag. And they are unkind when you correct it. 3) Dumb business-wise. This location does not understand priorities. They would much prefer to piss off a long line of people by having multiple idle employees taking their time to patiently explain things to an elderly person who is forgetting every other word being said to them, and who is also taking five years to make a decision. Guys, that's so super nice and politically correct of you, you know, to spend a disproportionate amount of time on ONE person in a line of TWENTY, instead of -say- having the manager or *any* other employee jumping in and opening up the other *unused* register. So instead, *everyone* gets to non-consentually participate in the forcible kindness and politically correctness of the situation, while everyone's time is equally wasted, threatening all of those people's jobs they are now late to. Congratulations Einstein Brothers Westminster, you are a time-rapist. Thanks for showing us who's in control here. Me, I just wanted a bagel, but instead what I got was unfathomable hatred for this particular store and it's manager and assistant manager, both lacking a nominal level of business acumen. Now please get off me, take my money for the bagel and let me get out of your store thanx. 4) Recalcitrant and belligerent. Einstein Brothers as a corporation seems to take away things I like. The tubs of "jalapeno-cheddar (pimento) shmear" were removed from shelves maybe 2 years ago. I asked about why and they claim "I don't know it's very popular...lots of people ask for it". And then they said, "we don't have it in tubs anymore, but we can make a custom tub of it since we have it available in the back". So as a stop-gap solution, I have been begrudgingly asking for tubs of jalapeno-cheddar since then, not caring what it cost. Until recently, that is. Asking about a tub of jalapeno cheddar, he assistant manager there on sunday morning, she told me, "corporate won't let us sell the tubs any more. It's a shame it's very popular" I ask, "why not?" "Because the health inspector won't let us sell it without a label" I looked at her, puzzled, "but you have a kinkos next door and all they do is print labels all day" and "you're the manager do something creative" Then I went on a micro lecture about how this was akin to a gas station deciding not to sell camel cigarettes because they are super popular and people are lined up wanting to buy them. "I'm sorry sir, it's corporate policy" and paraphrasing here, "I'm a derp-derp imitation manager and have no real power and/or I'm scared to do anything against corporate" or another interpretation, paraphrased, "I'm bullsh*tting you now with a lame excuse to not give you what you want because my job is to make you a very unhappy customer of Einstein Bagels to the extent that you post scathing reviews on Yelp about your experience, Derp." In conclusion, this particular location is truly horrible and the manager/asst manager is wholly unhelpful. You can complain to Einstein Bagels corporate, they are just down in Lakewood, you'd think ther'es some clout there being we're in colorado, but no, they don't care and they won't respond to you.
(2)
Jamie L.
Well, we gave them another chance. We had coupons for free bagels and shmears. We also had a $2 bagel, shmear, and coffee coupon. It wasn't even worth the free / cheap food. They need to not hire stoned children who are idiots and cannot answer a simple question (Such as "Are any of the bagels hot/fresh out of the oven?" ... the answer should NOT be "Uhhh, we can toast it." His nametag read "SEAN") At this point, I decided not to even USE my "Free Bagel and Shmear" coupon, knowing that the chances of whatever they gave me would be a moronic hassle and probably inedible anyhow. Turns out I was right. IMO, CUSTOMERS should not be forced to listen to STONED CHILDREN EMPLOYEES arguing over who "HAS TO MAKE THE BAGEL" based upon whom still has their gloves on FROM THE PREVIOUS PREPARATION. Which, Incidentally, ended up smeared all over the outside of my bag from their disgusting, dirty gloves. Also, when I order Smoked Salmon Shmear and my reciept says SMOKED SALMON SHMEAR, then WHY do I have SUNDRIED TOMATO SHMEAR on my BAGEL? And, when presented with a coupon, the cashier should be TRAINED in using it, and should probably also not be a STONED IDIOT who stares at the coupon and says "UHHHHHHHHHHHHHH" before he figures it out, hands it back, stares at the register some more, then ASKS FOR THE COUPON BACK AGAIN!!!!!! Not to mention that he couldn't figure out why a $2 Bagel, Shmear, and Coffee coupon was charging $2.17, and WE THE CUSTOMERS had to EXPLAIN TO HIM HOW SALES TAX WORKS. UNACCEPTABLE. On prior visits to this location, we have been solicited for electronics advice by your employees, based on the logo on our business shirts. This, too, is UNACCEPTABLE. If the Stoned Children want their electronics fixed, they need to GO GET THEM FIXED, not solicit this information from FORMER CUSTOMERS. On ANOTHER occasion, (Detailed in original review below) I asked about "REAL BUTTER" instead of the "SPREAD" listed on the menu. I was assured that they had "REAL BUTTER" and when I asked further, she said, in an offensive tone of voice, "I KNOW WHAT IT IS. I READ THE LABEL." Suffice it to say that we received our bagels, took one bite, and it was, indeed, PROCESSED MARGARINE / SPREAD. If I had an allergy to hydrogenated oils, to whom in Einstein's legal department would I be speaking now? Hmm?? It had come to the point that we didn't visit Einstein's in a year. 2 months ago, when we got these coupons, we decided to give you another chance. That will NOT happen again. They run a poor excuse for a business and should be ashamed to serve this sub-par "Food" served by the dirty, disgusting, idiotic Stoned Children.
(1)
Double-Dash C.
Slow. Very slow.
(3)
Chris M.
The food at this place is bland and not creative at all. It seems like everything is cooked in a microwave, including the eggs. The coffee is awful.
(2)
Josh P.
Consistently good coffee at a reasonable price to start each day. I don't usually get food, just coffee. If you bring in a mug to refill, it's only a buck. I have only two complaints. One, they print a warning on the cup in case you didn't know that the coffee is hot. Sign of the times I guess. Second, there is always some confusion about whether or not I have to wait in the order line if I'm only getting coffee. It often leads to awkward moments. I recommend a sign or something.
(3)
Mack P.
My Santa Fe breakfast bagel sandwich was delicious!! My coffee was just alright.... The obnoxious girl screaming 'have a good day!' In such an exaggerated manner COMPLETELY ruined my experience there. Not sure why the other staff is allowing this to happen. If I worked here I would fill a sock full of nickels and beat her senseless before I endured an entire shift of that crap!! PLEASE SOMEONE TELL HER TO ACT LIKE A HUMAN BEING!!! I get the whole customer service thing but this is just....Way.Too.Much.
(3)
Michael S.
Service wasn't good at all, but unfortunately we still go here. There's no other Einstein's Bagels around, at least not to my knowledge. In my experience the kids behind the counter just lack professionalism, or desire to give good customer service. I think maturity is the problem. If you confront them about their mistake, they aren't apologetic, they will make it seem like you made a mistake bringing it up. In my case I ordered a dozen bagels for my office, waited and waited. Went up and asked them about my bagels and she replied with, "We haven't gotten to it yet" keep in mind 15-20 minutes went by at this point. I could see how that makes sense to them, but as a customer seeing other multiple customers come in and walk out after my order was placed and paid for, I can't help but to think I was forgotten. Like I said unfortunately I still will go back, but if Starbucks or another shop opened up and offered a full bagel menu, I'd never go back to Einstein's. I just don't have that option at least not conveniently.
(2)
Apple R.
Food was good, coffee tasted watered down. Went there while traveling to use my computer to do some work. I had to leave ASAP because there was a very loud and annoying worker there. She abnoxiously said "have a nice day" to every customer as they left. 3/5 rolled their eyes as they walked out the door. Trying too hard.
(2)
Samantha A.
The service at this location was slow and convaluted. The employees completely skip us during the ordering process and mad our wait very long. I was very displeased.
(1)
Justin S.
There staff is really nice and they are super quick. Not sure why they have 3 stars here at this location.
(5)
Alexis R.
Usually when we come its great, but today they gave us a raw bagel and too much cream cheese on the other. And the place smelled of garbage
Delara M.
ok. i came to this place on a busy saturday morning and got HORRIBLE service, horribly SLOOOOOOW service, and my bagel was NOT how i ordered it. grrrrr... so, to be fair, i checked it out a second and third time just to be fair before writing a review. the second time i went, the guy behind the counter preparing the bagels was busy talking to a co-worker. um, i'm sorry - did i interrupt your SOCIAL HOUR with my BAGEL order??? naturally, this resulted in SLOOOOOOWER service than the first busy saturday morning we were there. this time, bagel was as i ordered it, though. thank goodness for that or i would have called the manager for a come-to-smartypantz meeting. the third time i went - oh, don't even get me started on the third time i went in. NO ONE ELSE IN THE STORE. 25 minutes before closing on a sunday afternoon, so it's not like they were DYING to close up and go home. or so i thought. not only did it take FOREVER (once again!!!!) to get my bagel, but the guy who took my order was SO completely UNINTERESTED in taking my order i actually asked him if everything was ok. his reply while sighing and rolling his eyes like i'm wasting his time: "i'm fine. i'm just TIRED and i want to go home." listen. next time you feel this way buddy, do us ALL a favor and GO HOME! i don't want you anywhere NEAR my bagel and shmear! bottom line: don't waste your time here. go to the einstein's at 120th and sheridan. it's worth the extra 7 minutes of driving.
(2)Tom M.
My favorite breakfast place. Sometimes the service is iffy, but they're friendly and always go the extra mile to make it right. I love bagels, and I realize these are just average Midwestern-type bagels, but the low price, great atmosphere, and consistent product make for an easy morning. I think the best thing they make is the lox and bagel sandwich, which is (correctly) served with sweet red onion and capers, and it's a bargain at $7.
(5)karen l.
i love love love the good grains bagel with garden veggie schmear or with bacon, egg, and cheese. i've never received a bad meal there or bad service. they're always friendly. even when mom spilled a full cup of coffee all over the counter and floor!
(4)Hiker Chicka e.
Einstein always makes the best bagels. Yum.
(4)Eric T.
So this is my 3rd time here and I am not pleased whatsoever. My 2 previous visits I had ordered a Whole Wheat bagel w/ smoked salmon shmear (toasted of course) and a Turkey Club Panini. Both were on point and amazingly delicious. This visit I decided to try the Applewood Bacon & Cheddar egg sandwich. As it was brought out before I could even pay, I was amazed how quick they were. To my surprise, it was because the cheese was not melted and the bagel was not even warm. I had such great experiences the previous times that made me give an extra star. I might come back if the Starbucks across the street cannot do a little better. I had high hopes for you Einstein...
(3)Alicia H.
Apparently the gluten free bagel that I had about 6 months ago doesn't exist and the lady behind the counter was very rude to point out that it hasn't been here for 5 years. I also feel like the bagels have also gotten smaller, but maybe that is just me. The napkins were empty and just the bag of new ones were just laying on the counter, so I open it so I could get one out. I used to frequent Einsteins, but after today's experience I'll go else where for my bagel fix.
(2)Courtney B.
As I was eating my bagel, I saw 6 orders in a row come out in bags and the customers got upset because they asked for eat-in. Also, our food wasn't handed to us, it was thrown on the counter at us. This is the worst Einstein Bros I've ever been in.
(2)Amir R.
I always like eating breakfast and because i don't like to eat meat in the morning and i never get a drink, I always end up getting an egg and cheese sandwich almost anywhere I go. This time I chose to try the egg, spinach, mushroom and cheese bagel at Einstein Bros Bagels on Sheridan in Westminster, CO. You would think it would be pretty hard to mess up a breakfast sandwich with such tasty ingredients but to my surprise it is possible. The egg and the ingredients were cold and bland, the bagel was not warm enough. Something tasted fishy in there too which added to the bad flavor experience ( I suspect the person who prepared the sandwich touched the lox while using the same gloves). Just to let you know where i'm coming from: I am not a picky eater, I really enjoy eating the 6'' egg and cheese at subway which i can get in a combo with a drink for $3.00(before tax). This horrible culinary experience at Einstein Bros Bagels cost me almost $5.00(before tax) just for the sandwich and on top of that, their WiFi was not working so I had to use the neighboring Fedex Office WiFi to while sitting here to write this review .
(1)Selina K.
I tried to use my personal cup today for a latte and the woman told me that I would just have to pour it from their cup into mine. That completely defeats the purpose of the personal cup. Get with the times Einsteins. Not going back until they do!
(1)Blark B.
The bagels are iso-standard Einstein bagels. The service is substandard Einstein service. They are: 1) Slow 2) Frequently get the order wrong. You pay for something, they don't include it in your to go bag. And they are unkind when you correct it. 3) Dumb business-wise. This location does not understand priorities. They would much prefer to piss off a long line of people by having multiple idle employees taking their time to patiently explain things to an elderly person who is forgetting every other word being said to them, and who is also taking five years to make a decision. Guys, that's so super nice and politically correct of you, you know, to spend a disproportionate amount of time on ONE person in a line of TWENTY, instead of -say- having the manager or *any* other employee jumping in and opening up the other *unused* register. So instead, *everyone* gets to non-consentually participate in the forcible kindness and politically correctness of the situation, while everyone's time is equally wasted, threatening all of those people's jobs they are now late to. Congratulations Einstein Brothers Westminster, you are a time-rapist. Thanks for showing us who's in control here. Me, I just wanted a bagel, but instead what I got was unfathomable hatred for this particular store and it's manager and assistant manager, both lacking a nominal level of business acumen. Now please get off me, take my money for the bagel and let me get out of your store thanx. 4) Recalcitrant and belligerent. Einstein Brothers as a corporation seems to take away things I like. The tubs of "jalapeno-cheddar (pimento) shmear" were removed from shelves maybe 2 years ago. I asked about why and they claim "I don't know it's very popular...lots of people ask for it". And then they said, "we don't have it in tubs anymore, but we can make a custom tub of it since we have it available in the back". So as a stop-gap solution, I have been begrudgingly asking for tubs of jalapeno-cheddar since then, not caring what it cost. Until recently, that is. Asking about a tub of jalapeno cheddar, he assistant manager there on sunday morning, she told me, "corporate won't let us sell the tubs any more. It's a shame it's very popular" I ask, "why not?" "Because the health inspector won't let us sell it without a label" I looked at her, puzzled, "but you have a kinkos next door and all they do is print labels all day" and "you're the manager do something creative" Then I went on a micro lecture about how this was akin to a gas station deciding not to sell camel cigarettes because they are super popular and people are lined up wanting to buy them. "I'm sorry sir, it's corporate policy" and paraphrasing here, "I'm a derp-derp imitation manager and have no real power and/or I'm scared to do anything against corporate" or another interpretation, paraphrased, "I'm bullsh*tting you now with a lame excuse to not give you what you want because my job is to make you a very unhappy customer of Einstein Bagels to the extent that you post scathing reviews on Yelp about your experience, Derp." In conclusion, this particular location is truly horrible and the manager/asst manager is wholly unhelpful. You can complain to Einstein Bagels corporate, they are just down in Lakewood, you'd think ther'es some clout there being we're in colorado, but no, they don't care and they won't respond to you.
(2)Jamie L.
Well, we gave them another chance. We had coupons for free bagels and shmears. We also had a $2 bagel, shmear, and coffee coupon. It wasn't even worth the free / cheap food. They need to not hire stoned children who are idiots and cannot answer a simple question (Such as "Are any of the bagels hot/fresh out of the oven?" ... the answer should NOT be "Uhhh, we can toast it." His nametag read "SEAN") At this point, I decided not to even USE my "Free Bagel and Shmear" coupon, knowing that the chances of whatever they gave me would be a moronic hassle and probably inedible anyhow. Turns out I was right. IMO, CUSTOMERS should not be forced to listen to STONED CHILDREN EMPLOYEES arguing over who "HAS TO MAKE THE BAGEL" based upon whom still has their gloves on FROM THE PREVIOUS PREPARATION. Which, Incidentally, ended up smeared all over the outside of my bag from their disgusting, dirty gloves. Also, when I order Smoked Salmon Shmear and my reciept says SMOKED SALMON SHMEAR, then WHY do I have SUNDRIED TOMATO SHMEAR on my BAGEL? And, when presented with a coupon, the cashier should be TRAINED in using it, and should probably also not be a STONED IDIOT who stares at the coupon and says "UHHHHHHHHHHHHHH" before he figures it out, hands it back, stares at the register some more, then ASKS FOR THE COUPON BACK AGAIN!!!!!! Not to mention that he couldn't figure out why a $2 Bagel, Shmear, and Coffee coupon was charging $2.17, and WE THE CUSTOMERS had to EXPLAIN TO HIM HOW SALES TAX WORKS. UNACCEPTABLE. On prior visits to this location, we have been solicited for electronics advice by your employees, based on the logo on our business shirts. This, too, is UNACCEPTABLE. If the Stoned Children want their electronics fixed, they need to GO GET THEM FIXED, not solicit this information from FORMER CUSTOMERS. On ANOTHER occasion, (Detailed in original review below) I asked about "REAL BUTTER" instead of the "SPREAD" listed on the menu. I was assured that they had "REAL BUTTER" and when I asked further, she said, in an offensive tone of voice, "I KNOW WHAT IT IS. I READ THE LABEL." Suffice it to say that we received our bagels, took one bite, and it was, indeed, PROCESSED MARGARINE / SPREAD. If I had an allergy to hydrogenated oils, to whom in Einstein's legal department would I be speaking now? Hmm?? It had come to the point that we didn't visit Einstein's in a year. 2 months ago, when we got these coupons, we decided to give you another chance. That will NOT happen again. They run a poor excuse for a business and should be ashamed to serve this sub-par "Food" served by the dirty, disgusting, idiotic Stoned Children.
(1)Double-Dash C.
Slow. Very slow.
(3)Chris M.
The food at this place is bland and not creative at all. It seems like everything is cooked in a microwave, including the eggs. The coffee is awful.
(2)Josh P.
Consistently good coffee at a reasonable price to start each day. I don't usually get food, just coffee. If you bring in a mug to refill, it's only a buck. I have only two complaints. One, they print a warning on the cup in case you didn't know that the coffee is hot. Sign of the times I guess. Second, there is always some confusion about whether or not I have to wait in the order line if I'm only getting coffee. It often leads to awkward moments. I recommend a sign or something.
(3)Mack P.
My Santa Fe breakfast bagel sandwich was delicious!! My coffee was just alright.... The obnoxious girl screaming 'have a good day!' In such an exaggerated manner COMPLETELY ruined my experience there. Not sure why the other staff is allowing this to happen. If I worked here I would fill a sock full of nickels and beat her senseless before I endured an entire shift of that crap!! PLEASE SOMEONE TELL HER TO ACT LIKE A HUMAN BEING!!! I get the whole customer service thing but this is just....Way.Too.Much.
(3)Michael S.
Service wasn't good at all, but unfortunately we still go here. There's no other Einstein's Bagels around, at least not to my knowledge. In my experience the kids behind the counter just lack professionalism, or desire to give good customer service. I think maturity is the problem. If you confront them about their mistake, they aren't apologetic, they will make it seem like you made a mistake bringing it up. In my case I ordered a dozen bagels for my office, waited and waited. Went up and asked them about my bagels and she replied with, "We haven't gotten to it yet" keep in mind 15-20 minutes went by at this point. I could see how that makes sense to them, but as a customer seeing other multiple customers come in and walk out after my order was placed and paid for, I can't help but to think I was forgotten. Like I said unfortunately I still will go back, but if Starbucks or another shop opened up and offered a full bagel menu, I'd never go back to Einstein's. I just don't have that option at least not conveniently.
(2)Apple R.
Food was good, coffee tasted watered down. Went there while traveling to use my computer to do some work. I had to leave ASAP because there was a very loud and annoying worker there. She abnoxiously said "have a nice day" to every customer as they left. 3/5 rolled their eyes as they walked out the door. Trying too hard.
(2)Samantha A.
The service at this location was slow and convaluted. The employees completely skip us during the ordering process and mad our wait very long. I was very displeased.
(1)Justin S.
There staff is really nice and they are super quick. Not sure why they have 3 stars here at this location.
(5)Alexis R.
Usually when we come its great, but today they gave us a raw bagel and too much cream cheese on the other. And the place smelled of garbage
(2)