The evening started out well. The waiter seemed very attentive, but after he asked us three times if we wanted the "kitchen to start preparing an appetizer" I felt it was a bit too much. We settled for Lobster bisque which was excellent. The clam chowder was good too, but was served lukewarm. When we ordered our meals, we were told that even though the mahi wasn't checked on the menu, they had it and it came with a crab/avocado on top accompanied by asparagus. I ordered it. Then the waiter came back and said the mahi wasn't available and it was actually another fish that was prepared the same way. Since it was only $2 more, I ordered it. Overall, it was very good although they use a bit too much salt for me. My beau's meal was good...he had ordered the short ribs. We ordered the chocolate molten lava cake for dessert. I had this 20 years ago and still remembered it. Well, I should have left it as a memory. It came out cold and the molten was more like rock. I mentioned it to the waiter, and he brushed over it saying that sometimes they leave it to cool too long. Big disappointment...it needs to be served warm. Then the bill came. The fish I ordered had a base price, then an upcharge for asparagus and another upcharge for the crab topping. My $36 fish dinner was now over $50. I asked the waiter about it, and he said "gee, didn't I mention that?" He offered to talk with his manager, which I agreed he should do. The manager took off the cost of the crab topping but not the asparagus. We paid the bill and left. On the way out the manager thanked us for coming. I mentioned the incident to him and he said he would make sure the waiter was better educated in the future. He said that there was no way to remove the cost for the asparagus (yeah, right). I told him that educating the waiter was one thing, but that our anniversary dinner was very disappointing. He didn't offer to make it right. They lost a repeat customer because of a $5 upcharge on asparagus (which we didn't eat because it was way too salty.). All in all, it was an okay place. Be very careful of the up-sale and up-charges. It was very crowded and not what I would consider a romantic restaurant at all. There are many better, less expensive restaurants out there. We won't be back.
(3)
Christine D.
The Chart House has been a mainstay restaurant in Genesee for several decades. It is a nice setting for an evening getaway outside of Denver. Unfortunately, this is a corporate restaurant chain where staff turn over frequently and the general managers are non-accountable. The waiters are not trained appropriately and don't listen when taking an order. Mistakes are made on charges and food quality is marginal. The health department ought to inspect this restaurant more frequently. Think twice before having dinner at this place.
(2)
Katherine P.
My husband and I had reservations to celebrate a very special anniversary dinner at the Chart House last night. We arrived early and went to the lounge to wait for our table. The lounge/bar at CH was nice, the bartender was good, he had nice recommendations. The hostess came to tell us they had a table for us, it then required we return back to the front desk to be seated, she didn't take us from the lounge to our table, just a little odd. The server once we arrived at our table was OK, not exceptional or at all great. He was task driven, what I mean by this is he was multi-tasking while interacting with us at the table, his attention was not towards the guests, it was towards his tasks. We spent just over an hour in the restaurant, the selections were limited; the meal was good; the spinach salad was exceptional, a nice yummy dinner. Was this meal worth the $$$$ The price, NO. It was 2X what we spend at our favorite restaurant and we did not purchase a bottle of wine. The specialty dessert that was pitched early and was focused more on the fact that "it takes 30 minutes to prepare, so we just need you to know that and get that going if you want that." "We opted out" of their Godiva Brownie whatever (see I cannot even remember the details, just the it takes 30 minutes to prepare) since we were looking forward to mud pie anyway. The restaurant was NOT busy which was of some surprise since it is Restaurant Week and no we did not go there to participate in their Restaurant Week Special Menu. The attention to details was lost, we frankly expected better. The final point to spark this review was the "Pitch" that we listened to at two prior tables to "Sell a membership as a Landry's Member"... for an additional $25 you too can become a Landry's Select Member and get X,Y,Z rewards when you dine at any of our blah, blah, blah. restaurants. Not something I expected, kind of like the Village Inn "did you save room for Pie" line; and it really dulled the overall experience. Very disappointing experience. The Chart House was a restaurant of our past that we would share with family and friends and special occasional and the past is where it will return. We will not be dining there again.
(2)
David C.
After a nice hike in Evergreen, my friend suggested we go here for dinner. After telling me it was a bit posh, she assured me that she goes here after work wearing scrubs all the time but when walking up from the parking lot, there was a couple decked out in a tux and little black dress behind us so I expected to be looked down upon wearing a hoodie and baseball cap. I felt a bit better when I realized the restaurant was pretty much empty and we sat over in the corner, out of the way by the fireplace. The waiter was a young kid and he was a little bit over the top..."would the gentleman care for a cocktail?" err no just give me a Fat Tire and keep em coming, he never did lighten up and it kinda got annoying as you are meant to adapt to your customers. I ordered the Mahi mahi blackened and it came with veggies and cute little pyramid of rice. It was my first seafood in this landlocked state and even tho it was pricey, it was also very tasty, cooked to perfection with the right amount of spices. I typically don't care for these high end chains but I enjoyed my meal, its nice and comfy inside and the servers were attentive so worthy of three stars.
(3)
Julie L.
Awful food! I had heard good things about this restaurant so i decided to try their happy hour. I ordered the spinach and artichoke dip, tempura shrimp, fish tacos, and firecracker shrimp. I can tell you that the spinach and artichoke dip tasted worst than frozen TGIFriday's frozen dip. The shrimp was not "deveined" meaning you could see shrimp feces left on it and the shrimp was tough! Not to add I could smell something fishy while sitting at the bar. The first tacos were super bland and tortilla was cold and tasted like it came straight out of a bag. The firecracker shrimp again were tough small and tasted worst than store bought frozen shrimp. The also had "kimchee sauce" on them but it tasted just like spicy mayo on sushi rolls. Oh, and let me add that they do not serve one decent bar on draft and no IPA, or pale ales in the place. The only thing I can say nice about this place is the bartender was nice and he made a pretty good ginger margarita. This restaurant is not worth the money or your time. I was extremely disappointed with the food and I am extremely glad I didn't go for a dinner where I would have wasted a lot more money.
(1)
Golden S.
Overpriced, poor service and poor food. Place smells odd too. Don't waste your time and money.
(1)
Renee M.
Had reservations for 2 on Christmas Day...It was terrible. We had 3 drinks before our food finally arrived. When you pay $6.00 for a baked potatoe it should be hot when served. The whole meal was cold. It was terrible. So needless to say we didn't eat Christmas Dinner. Will never be back..
(1)
RJ J.
I've been in the service industry 20+ years and my partner has been a chef 20+ years. Being new to the area, we saw the restaurant listed on the $52.80 deal. On a Friday night we found ourselves in Golden and decided to drive a little further and try the Chart House...a decision I greatly regret. First, I could see if it was warm and we were going to sit on the patio, have a drink, and an app. I might return. I'll never be back for dinner. First, it was freezing. We decided to forego wine and get hot tea. The second we declined the wine, the peppy waitress turned into a bland, unattentive robot. Second, since the meals do not come with salads we decided to get the salad bar. In preparation of a hardy meal, I only one plate and to taste the different items. The $8.95 charge is ridiculous for what they offer. One side is your basic salad bar and the other is an uncreative mix of "salads" and some fresh fruit. For example, there was marinated mushrooms which I think the marinade was just Hidden Valley Zesty Italian dressing. Plus, it is setup at an angle. You have to contort around the glass to get any of the top items. I watched this poor 6+ foot guy just finally give up. Third, the food. We had the crab stuffed mushrooms. It was the most dissapointing stuffed mushroom I've ever had. The crab tasted slightly off and there was no flavor. I had the prime rib which was edible. The mashed potatos were lukewarm at best. The butter wouldn't even melt. What $100/meal for 2restaurant serves cold mashed potatoes? My partner's Sea Bass was still ice cold in the middle. The highlight of the meal - the house dressing on the salad bar and the AuJus for the prime rib. Best part of the evening, getting home and making homemade cinnamon rolls.
(1)
Jamie L.
This was a "Special Occasion" dinner for two. We called ahead and made reservations, although it became obvious they were unnecessary since the restaurant was nearly empty. Nevertheless, we were first offered a non-window-facing, non-booth, middle-of-the-room table, despite the fact that nearly every other table was, and remained for the entire length of our visit, empty. We had to ASK to sit in a comfortable, window-facing booth. One of the man reasons that customers choose a Chart House restaurant is because of the unique views at each one. So- this was unacceptable. From the moment we sat, there was an alarm sound / buzzing going off behind us. We inquired about it to the server, and her reply was "Oh, yeah, it's stuck. We called management, they said we have to leave it." Well. It's not exactly classical music, and it was there the entire length of our dinner. Again: Unacceptable. Both of us opted for the Salad Bar with our entrees, since the Chart House Salad Bar has been a tradition for both of us dating back 20 years. I'm sad to say that the unattended salad bar, with its' wilted 'caesar' salad, depleted selections, and dirty plates was also a severe disappointment to us. As was the fact that employees began "packing it up" while we were standing right there! And it was nowhere NEAR closing time! Again: Unacceptable. The meals: The prime rib was pink... on one side. The other was thoroughly brown... and had been ordered Rare. We had to ask twice for horseradish, butter and sour cream for the baked potato, and also for a drink refill. The scallops dish was overly salty, and a watery brown sauce sogged on the bottom of the plate. The rice couldn't even absorb the overly salted palette, and was lacking in any "coconut ginger" flavor touted on the menu. Also: Each scallop was cooked differently, one was nearly raw, one was so overdone it was actually chewy. Now THAT takes talent! When you are paying nearly $30 for an entree, this is AGAIN: Unacceptable. Naturally, we chose to forego dessert and hightail it out of there. The next time I have the urge to drop $100 on dinner, someone please kick me if I head west on I-70 toward Gennesee. Or toward any other Chart House Restaurant, for that matter. Thanks.
(1)
Michele R.
Wow - what a disturbing let down. I came here with 10 other family members to celebrate a birthday. We all fondly remembered Chart House as a classy restaurant with great food and good service and were excited to eat here. From the moment we sat down, the entire experience was shockingly bad. First off, I have never met ruder servers in my life. As a large table, two servers came to each side of our table and brusquely began asking for drink orders (without so much as a hello). After my fiance ordered his drink, I attempted to do so when the waitress awkwardly explained that I wasn't allowed to order from her as I was on the wrong side of the table. Okay. I don't think I saw a smile from a server the entire night. Our waters were almost never refilled and I had to ask 2 separate times for a glass of wine (taking over 30 minutes because the waiters NEVER checked in). The food was mediocre. Nothing terribly bad, but I wouldn't rave about it. The kitchen messed up several requests (my sister was given an entirely different side, when she explained this politely, she was given no apology) At the end of the night, we were given 2 dessert menus to share among our table. My sister was holding her menu, reading it, when a waiter suddenly walked by and ripped the menu out of her hands before handing it to the table nearby. They didn't even say a word. When our waiter came back, my sister explained what happened and our waiter then took our second menu from my cousin down the table and gave it to us. So bizarre. We then ordered several desserts. We specifically requested a dessert w/ a lit candle for the birthday celebrant. After 20 minutes, the staff informed us that they could not "find" a candle. We were pretty shocked - a nice restaurant should be prepared for special occasions - but it wasn't the end of the world. That is, until 2 minutes later, when the table next to us had a dessert delivered with a lit candle. One of my family members mentioned this to the waiter and he said, "Oh, you don't want THAT candle...we found it sitting under a computer." Um... so.... you just admitted to breaking health code and serving your customers a candle you found rolled under a computer? Literally, this was the most shocking service I've ever experienced. My grandfather shelled out nearly $1,000 for this meal and we received fast food-level service. I will certainly not be returning to this establishment and will make sure to tell my friends not to go unless they want a special evening ruined.
(1)
D P.
Extremely disappointed. Have always loved the Chart House restaurants but not tonight. 730 reservation, table at 8. Couldn't get to the bar--understaffed and too crowded. Was happy to see that the salad bar had returned--always loved that part of the restaurant--but dirty, picked over and in need of some refills. Continually the whole night. My meal was very nice. My partner was not happy. $30 bucks for four small shrimp and three slices of beef. Not impressed. My crab stuffed shrimp was very nice. Overcharged on the bill or the waiter would have gotten 20%. Seems like this is now part of a big company and the food, service, etc. show it. Disappointing as remember wonderful meals in Maui, Palm Springs, and Saucelido. I would choose a different restaurant for the money. DLP
(2)
Michele W.
I had read some mediocre reviews but wanted to see for myself. Had great wine, the lobster bisque was great...thick w/ good chunks of lobster. I had the peppercorn medallions...juicy, medium-rare. My husband had the seafood special. Our waiter was fairly attentive, yes--at times had to flag him down, but that's not unlike just about every other place we've been to that I would say was excellent otherwise. It was good to see the place busy, and think we'll try it again.
(4)
KAB C.
Disappointing. Especially for the money and the drive up to Gennesee. The food was okay but not what I would expect for the prices. The service was friendly but painfully slow and inattentive. We were there for almost 3 hours and while we wanted to enjoy a leisurely meal, we found ourselves waiting for refills on water and wine and more than once had to remind our waitress.
(2)
Alan F.
Went for Happy Hour Friday night, atmosphere was great with many folks celebrating the end of the work week. Happy hour wines were good. I had the Cab and my two female companions had Chard's. We decided to order a few appetizers which was dinner for the three of us. We ordered the Prime Rib Sliders, Calamari plate, Mediterranean Chicken and Fish Tacos. All of these were excellent. Our waiter was excellent and was very attentive to our need for quick service from the kitchen and keeping our glasses full. We will be back soon!
(4)
Fanny L.
Ugh!! We have been to the one in DC and it was amazing! This location was absolutely awful. The waiter was bad, but not as bad as the food. My fish was bone dry without any flavors. The food was blend and tasteless. Hated that we waisted a celebration dinner. We should have listened to Yelp. Do NOT waste your time!
(1)
Ray H.
If there was a sign out front I would have told you it was a fish shack that didn't know how to cook fish. Service was so slow. In the time we got our salads w no appetizer tables next to us got there salads and were ready for entrees. Our Salad orders got messed up which meant mine sat for 15 minutes before my wife's tomato salad showed up. Her salad was good at least. When our main dishes showed up 1 hour late after two other tables had almost finished their entrees ( again we didn't order apps), my halibut was very over cooked as was my wife's mahi. At least hers was semi edible. I couldn't even cut into mine w a fork. When Jason the manager came by the first time, it was only after we complained about the over cooked fish. We pointed out the long delay in getting our food and it was suggested it was our fault. Mind that the two other tables had finished and we're now paying while they remade the halibut. It was suggested by the manager that we were apparently In a hurry, as if it were our fault. When my halibut showed back up (now at one hour and fifteen minutes) it was quite good although the risotto had been rushed and was runny and quite watery. But worse the manager actually waited while it was tasted. Had to ask him to just leave at this point. He should have just brought it out and apologized and then come back to check on us In a minute rather than hover. The waitress was pleasant but didn't recognize early enough there were problems and didn't get her manager involved quick enough. Or maybe she did and he didn't do anything. It was other servers that apologized for the salad delay. We got our salads and halibut comp'd. But we didn't go to the chart house for that. We went to have a nice dinner. When Jason came back he finally recognized they had made mistakes. If only they had done this from the start... we understand things go wrong but this is a over the top. At a minimum a fish place should know how to cook fish.
(1)
Nate M.
The Chart House used to be a very nice place with good service and great food. USED TO BE! Went there last weekend. It was like they went on craigslist and specifically hired all of the people who had been fired for being bad servers, or rude obnoxious wannabes. The wait time was way too long for being nearly empty. The wine list was put together by a 5 year old by the way it looked. They tried to upcharge on everything. The steak was so chewy Im sure it was probably road kill on the interstate nearby a few days before. This will be a great spot for someone to lease and fix up when it eventually closes. It will take some money to make it fresh again. This company obviously does not care to make it work again!
(1)
Jeff J.
The food was amazing, when we received our food on the second go-around! The atmosphere was great until the management burst-out into a tangent about our return food, as it was not prepared to our liking. We could hear him in the background yelling about how this food looked to be prepared perfectly the way we had asked. Another thing we noticed, was the managements lack of leadership. We own our own business, which would not be anything without the help of our staff. It is VERY evident the management walks all over their employees by the way they communicate with them, and by way of recognition - there was NONE. In a nut-shell: -Food is great! (Cooks prepare good food once we got it the second-time) -Service was good. Server was cheerful, helpful, and very kind. -Management is TERRIBLE, they show a lack of management skill, and lack the ability to lead - New management is requested for our return back to the Chart House.
(4)
Fred W.
The Chart House is convenient for us due to its proximity. It's ideal for appetizers and drinks at the bar but we've always considered the food just "ok" for the price. Last night, the service was EXTREMELY slow and while my wife's dinner was great, my king crab legs were not good. Edible, barely, but far from $45 worth. Our waiter was polite and courteous but he was doing all of the running and was obviously in need of assistance. After waiting 10 mins to be greeted once seated, 15 mins for app and drink orders, 30+ mins for dinner, we finally ordered our check with dessert and ended up canceling the dessert after another 10 minutes since we could no longer wait for it to arrive and still have time to eat it. We were with another couple that had to leave after an hour and it was almost a total of 2 hours, most awaiting food, etc. As we left, we noticed the entire other half of the restaurant we were unable to see was completely empty. Unacceptable service time given the capacity. I mentioned to our server that he should have a runner helping him out as it was obvious he was being stretched thin but he indicated that was only on holidays, etc. We'll come back for happy hour at the bar but I feel ripped off from our last dinner.
(2)
C B.
Always pleasant experience, staff are very friendly. Some complain about how long it takes to get served here, but if you know that going in you know to relax with a great meal and time to reflect with friends and family over dinner. If you want fast food, go to McDonalds.
(5)
Michael L.
I do not disagree with past reviews however my wife and i went there fir our anniversary. They gave us personalized menu s service was amazing and food amazing. They remembered with a free creme brulet. They have a special section w 3 course meal fir $30. Had short ribs which were excellent. Wife had panko chicken and loved it. Apparently have a new chef who is a great addition. I would try again.
(5)
Susan B.
We love happy hour here! Great food and drinks at great prices! Go on Sundays! Travis in the lounge is a fantastic server and bartender! Highly recommend the shrimp tacos or fried artichokes
(4)
Nate C.
My wife and I went to the Chart House for dinner during restaurant week. The ambiance was nice and the staff was friendly. I ordered the Tuna Tartar, Crispy Coconut Shrimp, and Chocolate Cake. The tuna was tasty and unique, but small portions. The coconut shrimp was average with an out-of-the-can sweet and spicy dipping sauce. The chocolate cake was the best thing we had from the menu. It was gooey and delicious. The service was very slow. We sat down at 7pm and didn't leave until 9:15. For the price, I will try somewhere else next time.
(3)
Ben B.
Really enjoyed it. I had read some of the negative reviews, so I was a bit nervous. But the food, service, and ambience were all excellent. It's not inexpensive, and I didn't enjoy being strong armed into joining the Landry Restaurant Group club. That being said, I'll be back again!
(4)
Shaun S.
I went here to celebrate after I graduated from professional school and thought that the Chart House was a special place. But that was in 2007, before I had the same and/or better meals at Oceanaire and Willie G's. We went for HH on Friday and left neutral, but we agreed that it was not worth the drive. The Great: The Ahi Nachos -- a must have! The Meh: Hummus Trio -- same as Simms Steakhouse The Bad: Firecracker Shrimp -- the sauce was excellent, but the shrimp were the size of a dime and FISHY. I have had better shrimp at Applebees. Thank god they drown these in delicious sauce because they would otherwise be inedible. I did become of big fan of the Chateau St. Michelle Riesling @ $4 per glass. The Prime Rib Sliders looked great, but we did not try them. Happy Hour Menu $4 Bruschetta Hummus Trio Spinach Artichoke Dip $5 Firecracker Shrimp Calamari & Friends Ahi Nachos $6 Prime Rib Sliders Fish Tacos Steamed Mussels $7 Martinis Chart House Cosmopolitan Apple Cosmo Tuaca Lemon Drop Mocha-Tini Pomegranate Tini $6 Cocktails Mango Mojito Pomegranate Mojito Agave Nectar-Rita Fleur d'Lis Willie Mary $4 Wines By The Glass Lindemans Bin 65 Chardonnay Chateau St. Michelle Riesling Beringer White Zinfandel Snap Dragon Cabernet Sauvignon Concannon Merlot $4 (Crappy) Wells Vodka * Gin * Rum * Tequila * Bourbon * Scotch $3.25 Premium Drafts Samuel Adams Seasonal * Dale's Pale Ale $2.50 Drafts Coors Light
(3)
Kimber S.
Since it was a gorgeous, sunny day yesterday, my friend and I made plans to meet here for Happy Hour. Wouldn't you know it? By the time we got here, the clouds had cruised in and the wind was starting to whip up! (Hello Colorado!) But dammit, we were determined to bask in the beautiful scenery of the patio anyway, so we seated ourselves at a table outside and our excellent waitress came right out and brought us the HH menu and took our drink orders. The Chart House offers Happy Hour drinks and menu items from 4PM until 7PM, Monday through Friday. In my opinion, this is the best way to experience the Chart House as far as value and quality. Their HH menu includes various appetizers from $4 to $6, and glasses of wine, cocktails and martinis from $4 to $7. After our first glass of wine, the wind got the better of us, so with the help of our very accommodating waitress, we moved to a table inside the bar area and ordered a couple of appetizers (and more wine). The chicken lettuce wraps came 4 to a plate for $6. The lettuce was super fresh, crisp and the perfect foil for the well seasoned chicken, veggies and crispy rice noodles that topped them off. The fish tacos were made up of Cajun-spiced mahi and came 2 to a plate for $6. So for about $24 (before tip) we enjoyed a total of 4 glasses of wine and a couple of yummy snacks that filled us up and didn't break the bank. Hopefully, the weather will cooperate next time.
(4)
Steve M.
Great food, consistent service and fabulous views. Ask for Jason, he is an amazing server!
(4)
Stan D.
We went to the Chart House for Easter Brunch. We were not disappointed. Yes, it's a bit pricey, but part of the price includes the ambience, the view, and the friendly service. Being vegetarian, there wasn't a lot on the menu for us to eat, but they did have an exceptional salad bar, and they do have a "sides" menu. Vegetarians can dine with their carnivorous friends, and not worry about starving For us, it was nice just to spend time with the family, and to be treated like kings, which we were the entire time we were there. I am not accustomed to such great service, and I don't know if that was because of the holiday, or if they treat people like that all the time. At $16.99 for the salad bar, ($8.99 with an entree), it had better be good, and it was. I am under the impression that the prices for everything change since the menus they gave us had prices listed, but the take-along menus available at the front desk do not. The salad bar was well-attended with staff specifically there for that purpose. They had one guy mixing up Caesar Salad right as-needed right in the middle. Nothing ever went empty, and everything was very fresh. We were fortunate enough to inquire about the vegetarian items on the salad bar, and the waiter who responded was vegetarian, too. That's good luck in a steak/seafood house. I really liked the place, but, to be frank, it did seem a bit expensive for value received just as some reviewers noted. I didn't mind. That just keeps me from eating more. The food was good, the service was excellent, and the location was superb. If you don't want to drive all that way, and enjoy that very special view of the mountains, you can probably find a similar experience at Simms Steak House down off 6th and Simms. Both restaurants are part of the Landry's chain of which there are many all over the United States. It's a cut above experience that you will pay a little bit more for, but some of us think it's worth it. The menu prices run in the $20 to $30 range, at least on this day, with the most expensive single menu item being the surf and turf for $64.
(4)
Nathan J.
Unrelentingly awful...honestly. Once a bastion of decent modern American seafood in the Denver foothills, the Chart House now looks more like a Red Lobster...without the delicious cheddar biscuits or friendly service. Maybe the Chart House will eventually serve the same fate as Landry's appears to be nearly complete in ruining another once great dining spot. If you must, come for a happy hour drink then head elsewhere to grab dinner. We had booked Chart House for our annual company holiday party, and had a prix fixe menu. I'll skip the gory details of the majority of the disaster because browsing the other reviews they are covered well. It seems to be no secret that this place has gone way downhill. However, one interesting item of note did occur. We had one steak option on the prix fixe, and several people took this option up. The waiter took our orders and then returned shortly thereafter to inform the steak eaters that they would not be getting their steak cooked to temperature, unless they ordered medium as all steaks were to be served medium only. No exceptions. This is extremely unacceptable at any restaurant, when you take into consideration that the 8oz filet is $32 on the dinner menu it's darn near laughable. It was the point at which I stopped caring knowing that I would never again return If it wasn't our holiday party we would have just left, it was literally that bad. We are still talking about it around the office weeks later. On a more positive note. The views remain superb at Chart House, which was the only reliable part of the meal.
(1)
Jenn B.
I took my date here after hearing from a friend that it's a cool view. However, the view is only a little bit of the city in the distance, the highway, and a grassy hill - not impressive. The demographic when we were there made us feel like we were eating at a retirement home - or some sort of club where older people wanted to eat predictable food and pay too much for it. In our mid-late twenties, we stood out. Overall, for the very expensive prices, the menu was far from creative, the flavors were mediocre, and the food was not fresh by any means. We made the mistake of paying for the salad bar and the fruits tasted like chlorine. On the positive side - the service was wonderful. However, it was quite robotic/corporate. I much prefer restaurants where the servers show a bit more personality. When I am going to drop that kind of money on a meal again, I will definitely be going somewhere else where there is more care put into the food and an actual dining experience. I am somewhat embarrassed I was lured in by the view and took my date here instead of one of the much better restaurants in downtown Denver. My date and I had a good laugh about it, though.
(2)
Sylvia B.
My significant other and I have a tradition of going out every Christmas. We just moved to Genesee, so we were thrilled to find out that The Chart House was open. Our experience was less than sub par. I would say that we are positive, "cup half full" kind of people, and I've never left a bad review before, but we were so disappointed in our experience. We arrived around 7:15 and were not greeted by out waiter, not brought water, until 7:30. It was Christmas and we were enjoying conversation, so it wasn't a big deal. It took another 15 mins to deliver a bottle of wine; again, not a huge deal. We ordered an appetizer and soup. It took a while to deliver, but they were both delicious! I'd say around 8pm we finally ordered our entree. We had checked out the menu online and were craving prime rib. At this point we were not starving, so we opted to split the 18 ounce cut ($40). We ordered medium rare and mentioned to go more rare than medium. The wait was a bit longer than expected, but we didn't complain. The cut was delivered pretty much well done. I waited in college and law school, so I rarely complain, but for $40, I wanted to at least enjoy my Christmas dinner. The waiter was understanding and came back to explain that the prime rib was announced no longer medium rare around 6ish (not sure why he didn't mention it earlier). We then settled on the NY strip. The inside was definitely red, but the outside was charred. It wasn't horrible, but not good-definitely cooked quickly. Honestly, we could have cooked one better ourselves. The manager never came to apologize or speak with us. We expected our steak to be comped, and all the waiter could offer was a free appetizer or dessert. When we expressed our disappointed and desire to speak with the manager, the waiter said, "Well it's Christmas, I think my manager just wants to get out of here." It left us all feeling uncomfortable and the waiter in an awkward position. Very disappointed and will not be back. When your meal doesn't turn out the way you expect it, you'd hope management would at least apologize and address it. If we could do it over, we would have driven to Denver or just stayed home.
(2)
Michelle N.
My husband and I have been celebrating birthdays and other special events at the Chart House for years. Always excellent food and service...not any more. We were there to celebrate our anniversary last night. The restaurant was comfortable as usual, but we were not seated at a window table as requested in a reservation a week previous. No biggie I guess. We waited a long time for drinks and then started with still great chowder and salad bar, although my husband had nearly finished his salad before they brought my chowder and offered pepper. Then came the very long wait for the entrees. My husband had the Mahi Mahi. The fish was dry and the purple sweet potatoes tasted as awful as was the presentation. Because they changed the scallops to a basil thing I went with the Tour de Shrimp. It was OK. The crab stuffed ones were mushy and the coconut crusted were dry. I understand that food is trendy and there is always change, but signature meals should always maintain. The servers were racing around panic-like and it was a Thursday night, and not that busy. The Chart House is a 5star, pricey restaurant with with a nice reputation. They have a lot of work to do on standards.
(2)
Sallie K.
2 stars at best. Food overall was very mediocre for the price. Started with the lobster and shrimp spring rolls. Not bad but for $12.99 I was expecting more. Ordered the apple arugula salad and clam chowder as my meal. The salad was one big mushy mess. Had to send it back. The waiter returned and said they were out of arugula so I'd have to order something else. He recommended the spinach salad. I agreed. Not terrible but WAY to heavy on the egg and not enough dressing. Now for the clam chowder - that was a winner. My husband got the macadamia crusted mahi which he said was just OK - kinda soggy. Overall, spent WAAYY too much money for the quality of the food. Service was great but I'd rather have great food. Would order the clam chowder again if I ever went back but that's not likely.
(2)
Mare W.
OMG. This place is incredibly expensive with mediocre EVERYTHING. You can get the same thing for a qtr of the price and most any steak houses were better than my filet. On top of it, each drink was $11 and so you'd think...hmmm...maybe it s the ambience. THis place for what they charge, should do some MAJOR updating. Old bathrooms, old everything. On top of it, the more intimate booths, aren't at all, you eat where you can hear the conversations when the couple next to me was three feet away! Save your well earned bucks...I would never go back.
(1)
Graham K.
We came in for oyster appetizers and drinks at the bar There was nothing *wrong* with the place, just not a whole lot of things that were beyond Meh. Ambiance is church like - no music at the bar. Bartender was friendly when he was needed, but not what I'd call attentive. Mostly he just stood in front of us and washed what appeared to be every glass being used in the restaurant - an endless stream of dirty glasses. It was kind of like drinking in the dish room. Employees seemed.....well....unhappy. Not conducive to a good time. Great selection of scotch at the bar though and the oysters were OK.
(2)
RJ J.
I've been in the service industry 20+ years and my partner has been a chef 20+ years. Being new to the area, we saw the restaurant listed on the $52.80 deal. On a Friday night we found ourselves in Golden and decided to drive a little further and try the Chart House...a decision I greatly regret. First, I could see if it was warm and we were going to sit on the patio, have a drink, and an app. I might return. I'll never be back for dinner. First, it was freezing. We decided to forego wine and get hot tea. The second we declined the wine, the peppy waitress turned into a bland, unattentive robot. Second, since the meals do not come with salads we decided to get the salad bar. In preparation of a hardy meal, I only one plate and to taste the different items. The $8.95 charge is ridiculous for what they offer. One side is your basic salad bar and the other is an uncreative mix of "salads" and some fresh fruit. For example, there was marinated mushrooms which I think the marinade was just Hidden Valley Zesty Italian dressing. Plus, it is setup at an angle. You have to contort around the glass to get any of the top items. I watched this poor 6+ foot guy just finally give up. Third, the food. We had the crab stuffed mushrooms. It was the most dissapointing stuffed mushroom I've ever had. The crab tasted slightly off and there was no flavor. I had the prime rib which was edible. The mashed potatos were lukewarm at best. The butter wouldn't even melt. What $100/meal for 2restaurant serves cold mashed potatoes? My partner's Sea Bass was still ice cold in the middle. The highlight of the meal - the house dressing on the salad bar and the AuJus for the prime rib. Best part of the evening, getting home and making homemade cinnamon rolls.
(1)
Carrie R.
If the entrees here cost $15-20 instead of closer to $30, I'd give another star. But if dinner for two is gonna cost me $100, (without wine) then it'd better be pretty close to flawless. We started with the crab-stuffed mushrooms, which were very generously stuffed. They were OK. Then I had New England clam chowder, which was OK. My honey got the lobster bisque, soup he constantly craves. "Sherry laced" warned the menu. I think it meant to say "Sherry based." Inedible. The waiter took it off the bill. Then came the entrees: the man got Shrimp Fresca. Shrimp were good but way too many tomatoes in the pasta. I got Dynamite Mahi Mahi, which I could barely eat. The sauce was just not right. A bit of a kick, in a rich cream sauce: the chef should eat some Indian cuisine to see how cream and spice SHOULD go together. The rice pilaf was too salty. Also, the Coke was flat and too heavy on the syrup. Ambiance: easy listening jazz. The lights were so dim I left with a headache from eye strain, trying to look at my hot guy from across the table. I was the youngest person in the restaurant, with the exception of the staff. It all made me think: if you like "Smooth Jazz 104.3" and bland, heavy food and you have plenty of money laying around, and are 60 or above -- this place was made for you. There's supposedly a great view, but we sat on the parking lot side. I dared not venture to the other side of the restaurant because a) we were packed in there like sardines, and b) it was so dark I never would have found my way back. Bottom line: not worth the drive or the money.
(2)
Jaime D.
Chili's quality food, dressed up in savory sauces, accompanied with robotic service. each server said the exact same thing to every table; I suspect they were reciting a script. there was an overall lack of love and sincerity oozing from every corner of the building. this was not surprising as I saw management scold and humiliate servers on two different occasions, right in the middle of the dining room! on the bright side, the outdoor seating was gorgeous, and the service was less scripted and, consequently, more genuine. also, the happy hour prices were much more tolerable. we should have stayed there instead of going inside when our table was ready. food is decent, but no where near worth the price. Let's go to Table 6 or Potager and spend less money! this is not a bad stop on the way up or down the mountain, but only if you sit outside for the view and a snack - and only during happy hour.
(1)
S. J. C.
I admit I like the Chart House mostly for its ambience and the excellent salad bar. The entrees, however, are consistently lacking. I've probably had better prime rib for a lot less money at the Riviera in Black Hawk. During a recent visit to the Chart House, the mixed seafood grill my spouse ordered had to be returned because the salmon was inedibly old and fishy tasting. They should have comped the meal and didn't. This place is best enjoyed on a warm summer evening on returning from a day in the mountains. Sit on the patio, order a beer and some clam chowder, and forget about the entrees.
(2)
Ryan L.
This is a great place to take a date for dessert! The lava cake is to die for (but it take 30+ minutes). I'd also go with the cheesecake...amazing! Dinner is good, but pricey, especially if you're have a glass or two of wine. The atmosphere is decent, but the location is amazing. If you're making reservations (highly recommended for Friday or Saturday night) ask to sit in the first room (avoid the third room at all costs...buzz kill!) The patio is a great place to hang out, but the Chart House is at a higher elevation, so dress accordingly if you're going to sit outside.
(4)
Nate C.
My wife and I went to the Chart House for dinner during restaurant week. The ambiance was nice and the staff was friendly. I ordered the Tuna Tartar, Crispy Coconut Shrimp, and Chocolate Cake. The tuna was tasty and unique, but small portions. The coconut shrimp was average with an out-of-the-can sweet and spicy dipping sauce. The chocolate cake was the best thing we had from the menu. It was gooey and delicious. The service was very slow. We sat down at 7pm and didn't leave until 9:15. For the price, I will try somewhere else next time.
(3)
Ben B.
Really enjoyed it. I had read some of the negative reviews, so I was a bit nervous. But the food, service, and ambience were all excellent. It's not inexpensive, and I didn't enjoy being strong armed into joining the Landry Restaurant Group club. That being said, I'll be back again!
(4)
Fanny L.
Ugh!! We have been to the one in DC and it was amazing! This location was absolutely awful. The waiter was bad, but not as bad as the food. My fish was bone dry without any flavors. The food was blend and tasteless. Hated that we waisted a celebration dinner. We should have listened to Yelp. Do NOT waste your time!
(1)
Fred W.
The Chart House is convenient for us due to its proximity. It's ideal for appetizers and drinks at the bar but we've always considered the food just "ok" for the price. Last night, the service was EXTREMELY slow and while my wife's dinner was great, my king crab legs were not good. Edible, barely, but far from $45 worth. Our waiter was polite and courteous but he was doing all of the running and was obviously in need of assistance. After waiting 10 mins to be greeted once seated, 15 mins for app and drink orders, 30+ mins for dinner, we finally ordered our check with dessert and ended up canceling the dessert after another 10 minutes since we could no longer wait for it to arrive and still have time to eat it. We were with another couple that had to leave after an hour and it was almost a total of 2 hours, most awaiting food, etc. As we left, we noticed the entire other half of the restaurant we were unable to see was completely empty. Unacceptable service time given the capacity. I mentioned to our server that he should have a runner helping him out as it was obvious he was being stretched thin but he indicated that was only on holidays, etc. We'll come back for happy hour at the bar but I feel ripped off from our last dinner.
(2)
C B.
Always pleasant experience, staff are very friendly. Some complain about how long it takes to get served here, but if you know that going in you know to relax with a great meal and time to reflect with friends and family over dinner. If you want fast food, go to McDonalds.
(5)
KAB C.
Disappointing. Especially for the money and the drive up to Gennesee. The food was okay but not what I would expect for the prices. The service was friendly but painfully slow and inattentive. We were there for almost 3 hours and while we wanted to enjoy a leisurely meal, we found ourselves waiting for refills on water and wine and more than once had to remind our waitress.
(2)
Graham K.
We came in for oyster appetizers and drinks at the bar There was nothing *wrong* with the place, just not a whole lot of things that were beyond Meh. Ambiance is church like - no music at the bar. Bartender was friendly when he was needed, but not what I'd call attentive. Mostly he just stood in front of us and washed what appeared to be every glass being used in the restaurant - an endless stream of dirty glasses. It was kind of like drinking in the dish room. Employees seemed.....well....unhappy. Not conducive to a good time. Great selection of scotch at the bar though and the oysters were OK.
(2)
S D.
I won't waste time giving details so will instead summarize our experience: 1) Nearly empty at 8pm on a Saturday but out of 4 different entree choices 2) Waiter tried to up-sell on everything and in a robotic, scripted way 3) Overcooked, over-priced salmon (if that was King salmon, it was the tail) 4) Will never go back.
(1)
Kimber S.
Since it was a gorgeous, sunny day yesterday, my friend and I made plans to meet here for Happy Hour. Wouldn't you know it? By the time we got here, the clouds had cruised in and the wind was starting to whip up! (Hello Colorado!) But dammit, we were determined to bask in the beautiful scenery of the patio anyway, so we seated ourselves at a table outside and our excellent waitress came right out and brought us the HH menu and took our drink orders. The Chart House offers Happy Hour drinks and menu items from 4PM until 7PM, Monday through Friday. In my opinion, this is the best way to experience the Chart House as far as value and quality. Their HH menu includes various appetizers from $4 to $6, and glasses of wine, cocktails and martinis from $4 to $7. After our first glass of wine, the wind got the better of us, so with the help of our very accommodating waitress, we moved to a table inside the bar area and ordered a couple of appetizers (and more wine). The chicken lettuce wraps came 4 to a plate for $6. The lettuce was super fresh, crisp and the perfect foil for the well seasoned chicken, veggies and crispy rice noodles that topped them off. The fish tacos were made up of Cajun-spiced mahi and came 2 to a plate for $6. So for about $24 (before tip) we enjoyed a total of 4 glasses of wine and a couple of yummy snacks that filled us up and didn't break the bank. Hopefully, the weather will cooperate next time.
(4)
Steve M.
Great food, consistent service and fabulous views. Ask for Jason, he is an amazing server!
(4)
Nathan J.
Unrelentingly awful...honestly. Once a bastion of decent modern American seafood in the Denver foothills, the Chart House now looks more like a Red Lobster...without the delicious cheddar biscuits or friendly service. Maybe the Chart House will eventually serve the same fate as Landry's appears to be nearly complete in ruining another once great dining spot. If you must, come for a happy hour drink then head elsewhere to grab dinner. We had booked Chart House for our annual company holiday party, and had a prix fixe menu. I'll skip the gory details of the majority of the disaster because browsing the other reviews they are covered well. It seems to be no secret that this place has gone way downhill. However, one interesting item of note did occur. We had one steak option on the prix fixe, and several people took this option up. The waiter took our orders and then returned shortly thereafter to inform the steak eaters that they would not be getting their steak cooked to temperature, unless they ordered medium as all steaks were to be served medium only. No exceptions. This is extremely unacceptable at any restaurant, when you take into consideration that the 8oz filet is $32 on the dinner menu it's darn near laughable. It was the point at which I stopped caring knowing that I would never again return If it wasn't our holiday party we would have just left, it was literally that bad. We are still talking about it around the office weeks later. On a more positive note. The views remain superb at Chart House, which was the only reliable part of the meal.
(1)
Jenn B.
I took my date here after hearing from a friend that it's a cool view. However, the view is only a little bit of the city in the distance, the highway, and a grassy hill - not impressive. The demographic when we were there made us feel like we were eating at a retirement home - or some sort of club where older people wanted to eat predictable food and pay too much for it. In our mid-late twenties, we stood out. Overall, for the very expensive prices, the menu was far from creative, the flavors were mediocre, and the food was not fresh by any means. We made the mistake of paying for the salad bar and the fruits tasted like chlorine. On the positive side - the service was wonderful. However, it was quite robotic/corporate. I much prefer restaurants where the servers show a bit more personality. When I am going to drop that kind of money on a meal again, I will definitely be going somewhere else where there is more care put into the food and an actual dining experience. I am somewhat embarrassed I was lured in by the view and took my date here instead of one of the much better restaurants in downtown Denver. My date and I had a good laugh about it, though.
(2)
Stan D.
We went to the Chart House for Easter Brunch. We were not disappointed. Yes, it's a bit pricey, but part of the price includes the ambience, the view, and the friendly service. Being vegetarian, there wasn't a lot on the menu for us to eat, but they did have an exceptional salad bar, and they do have a "sides" menu. Vegetarians can dine with their carnivorous friends, and not worry about starving For us, it was nice just to spend time with the family, and to be treated like kings, which we were the entire time we were there. I am not accustomed to such great service, and I don't know if that was because of the holiday, or if they treat people like that all the time. At $16.99 for the salad bar, ($8.99 with an entree), it had better be good, and it was. I am under the impression that the prices for everything change since the menus they gave us had prices listed, but the take-along menus available at the front desk do not. The salad bar was well-attended with staff specifically there for that purpose. They had one guy mixing up Caesar Salad right as-needed right in the middle. Nothing ever went empty, and everything was very fresh. We were fortunate enough to inquire about the vegetarian items on the salad bar, and the waiter who responded was vegetarian, too. That's good luck in a steak/seafood house. I really liked the place, but, to be frank, it did seem a bit expensive for value received just as some reviewers noted. I didn't mind. That just keeps me from eating more. The food was good, the service was excellent, and the location was superb. If you don't want to drive all that way, and enjoy that very special view of the mountains, you can probably find a similar experience at Simms Steak House down off 6th and Simms. Both restaurants are part of the Landry's chain of which there are many all over the United States. It's a cut above experience that you will pay a little bit more for, but some of us think it's worth it. The menu prices run in the $20 to $30 range, at least on this day, with the most expensive single menu item being the surf and turf for $64.
(4)
John F.
Good food, professional non-over bearing service, great atmosphere.
(4)
Sylvia B.
My significant other and I have a tradition of going out every Christmas. We just moved to Genesee, so we were thrilled to find out that The Chart House was open. Our experience was less than sub par. I would say that we are positive, "cup half full" kind of people, and I've never left a bad review before, but we were so disappointed in our experience. We arrived around 7:15 and were not greeted by out waiter, not brought water, until 7:30. It was Christmas and we were enjoying conversation, so it wasn't a big deal. It took another 15 mins to deliver a bottle of wine; again, not a huge deal. We ordered an appetizer and soup. It took a while to deliver, but they were both delicious! I'd say around 8pm we finally ordered our entree. We had checked out the menu online and were craving prime rib. At this point we were not starving, so we opted to split the 18 ounce cut ($40). We ordered medium rare and mentioned to go more rare than medium. The wait was a bit longer than expected, but we didn't complain. The cut was delivered pretty much well done. I waited in college and law school, so I rarely complain, but for $40, I wanted to at least enjoy my Christmas dinner. The waiter was understanding and came back to explain that the prime rib was announced no longer medium rare around 6ish (not sure why he didn't mention it earlier). We then settled on the NY strip. The inside was definitely red, but the outside was charred. It wasn't horrible, but not good-definitely cooked quickly. Honestly, we could have cooked one better ourselves. The manager never came to apologize or speak with us. We expected our steak to be comped, and all the waiter could offer was a free appetizer or dessert. When we expressed our disappointed and desire to speak with the manager, the waiter said, "Well it's Christmas, I think my manager just wants to get out of here." It left us all feeling uncomfortable and the waiter in an awkward position. Very disappointed and will not be back. When your meal doesn't turn out the way you expect it, you'd hope management would at least apologize and address it. If we could do it over, we would have driven to Denver or just stayed home.
(2)
Michele W.
I had read some mediocre reviews but wanted to see for myself. Had great wine, the lobster bisque was great...thick w/ good chunks of lobster. I had the peppercorn medallions...juicy, medium-rare. My husband had the seafood special. Our waiter was fairly attentive, yes--at times had to flag him down, but that's not unlike just about every other place we've been to that I would say was excellent otherwise. It was good to see the place busy, and think we'll try it again.
(4)
Michelle N.
My husband and I have been celebrating birthdays and other special events at the Chart House for years. Always excellent food and service...not any more. We were there to celebrate our anniversary last night. The restaurant was comfortable as usual, but we were not seated at a window table as requested in a reservation a week previous. No biggie I guess. We waited a long time for drinks and then started with still great chowder and salad bar, although my husband had nearly finished his salad before they brought my chowder and offered pepper. Then came the very long wait for the entrees. My husband had the Mahi Mahi. The fish was dry and the purple sweet potatoes tasted as awful as was the presentation. Because they changed the scallops to a basil thing I went with the Tour de Shrimp. It was OK. The crab stuffed ones were mushy and the coconut crusted were dry. I understand that food is trendy and there is always change, but signature meals should always maintain. The servers were racing around panic-like and it was a Thursday night, and not that busy. The Chart House is a 5star, pricey restaurant with with a nice reputation. They have a lot of work to do on standards.
(2)
Danse L.
Happy hour was a good deal (5-7). Had a couple glasses of wine, spinach artichoke dip, ahi tuna "nachos," and prime rib sliders for less than $25. Not the best, but not the worst either. Nice fire pit and views! The place could definitely use a makeover and then the dinner prices may be worth it.
(3)
Chris H.
This is one of our favorite places to go for Happy Hour because they have high end apps for half price that are thee best plus their drink specials are awesome. Great atmosphere and top notch service. We also eat here for dinner and that was amazing too. Make sure you sign up for their rewards program, best deal ever!!
(5)
D W.
Surprisingly this out of the way Chart House does a brisk business. It's an upscale area and there's not a lot of options of course so, they benefit. I went for a Friday happy hour, very packed, but bartenders friendly and the happy hour deal - which is 7 days a week - is a great deal for food and drink. I didn't dine but will go again. Nice deck, great location. I give it 4 because outside of happy hour, it's a very pricey place and I've never had 5 star food at any Chart House I've been to nationwide. BUT, up the street in the little shopping strip is the Hideaway. THAT is a great place!! Terrific menu, GREAT bar, good reasonablyl price food, and a great outside deck with fires. They have live music several nights a week. I guess it just reopened not long ago after a bit of a redesign and menu update. Terrific!! Highly recommend you pass on Chart House and check this place out.
(4)
Norge F.
Is it even possible to have a $37 New York strip as tough as leather?? The steak also looked like it was cut with a chain saw!! What the hell is going on?? We have eaten at the Chart House dozens of times over the past 30 years, and the restaurant has gone down hill for the past 10 of those years and just keeps getting worse!! The Manager was no where to be seen, and I decided not to embarrass my wife by strangling the "chef". What......your cooks clearly do not have the skill sets to cook!! The place was full of drunks chugging down drinks in the bar during happy hour...virtually no one in the restaurant!! Change the name of your restaurant to "Dive Bar of the Rockies"... We will NEVER be back, and I will tell everyone I know both in social media and in my personal circle, what I think about your Restaurant!! Your hostesses are a bunch of stuck up snobs...and could care less about your customers. Also had to ask for lettuce in the salad bar, which had not been set out yet...no one on your staff even noticed!! Good riddance!!!!!!!!!
(1)
Tewey S.
The evening started out well. The waiter seemed very attentive, but after he asked us three times if we wanted the "kitchen to start preparing an appetizer" I felt it was a bit too much. We settled for Lobster bisque which was excellent. The clam chowder was good too, but was served lukewarm. When we ordered our meals, we were told that even though the mahi wasn't checked on the menu, they had it and it came with a crab/avocado on top accompanied by asparagus. I ordered it. Then the waiter came back and said the mahi wasn't available and it was actually another fish that was prepared the same way. Since it was only $2 more, I ordered it. Overall, it was very good although they use a bit too much salt for me. My beau's meal was good...he had ordered the short ribs. We ordered the chocolate molten lava cake for dessert. I had this 20 years ago and still remembered it. Well, I should have left it as a memory. It came out cold and the molten was more like rock. I mentioned it to the waiter, and he brushed over it saying that sometimes they leave it to cool too long. Big disappointment...it needs to be served warm. Then the bill came. The fish I ordered had a base price, then an upcharge for asparagus and another upcharge for the crab topping. My $36 fish dinner was now over $50. I asked the waiter about it, and he said "gee, didn't I mention that?" He offered to talk with his manager, which I agreed he should do. The manager took off the cost of the crab topping but not the asparagus. We paid the bill and left. On the way out the manager thanked us for coming. I mentioned the incident to him and he said he would make sure the waiter was better educated in the future. He said that there was no way to remove the cost for the asparagus (yeah, right). I told him that educating the waiter was one thing, but that our anniversary dinner was very disappointing. He didn't offer to make it right. They lost a repeat customer because of a $5 upcharge on asparagus (which we didn't eat because it was way too salty.). All in all, it was an okay place. Be very careful of the up-sale and up-charges. It was very crowded and not what I would consider a romantic restaurant at all. There are many better, less expensive restaurants out there. We won't be back.
(3)
Christine D.
The Chart House has been a mainstay restaurant in Genesee for several decades. It is a nice setting for an evening getaway outside of Denver. Unfortunately, this is a corporate restaurant chain where staff turn over frequently and the general managers are non-accountable. The waiters are not trained appropriately and don't listen when taking an order. Mistakes are made on charges and food quality is marginal. The health department ought to inspect this restaurant more frequently. Think twice before having dinner at this place.
(2)
Michele R.
Wow - what a disturbing let down. I came here with 10 other family members to celebrate a birthday. We all fondly remembered Chart House as a classy restaurant with great food and good service and were excited to eat here. From the moment we sat down, the entire experience was shockingly bad. First off, I have never met ruder servers in my life. As a large table, two servers came to each side of our table and brusquely began asking for drink orders (without so much as a hello). After my fiance ordered his drink, I attempted to do so when the waitress awkwardly explained that I wasn't allowed to order from her as I was on the wrong side of the table. Okay. I don't think I saw a smile from a server the entire night. Our waters were almost never refilled and I had to ask 2 separate times for a glass of wine (taking over 30 minutes because the waiters NEVER checked in). The food was mediocre. Nothing terribly bad, but I wouldn't rave about it. The kitchen messed up several requests (my sister was given an entirely different side, when she explained this politely, she was given no apology) At the end of the night, we were given 2 dessert menus to share among our table. My sister was holding her menu, reading it, when a waiter suddenly walked by and ripped the menu out of her hands before handing it to the table nearby. They didn't even say a word. When our waiter came back, my sister explained what happened and our waiter then took our second menu from my cousin down the table and gave it to us. So bizarre. We then ordered several desserts. We specifically requested a dessert w/ a lit candle for the birthday celebrant. After 20 minutes, the staff informed us that they could not "find" a candle. We were pretty shocked - a nice restaurant should be prepared for special occasions - but it wasn't the end of the world. That is, until 2 minutes later, when the table next to us had a dessert delivered with a lit candle. One of my family members mentioned this to the waiter and he said, "Oh, you don't want THAT candle...we found it sitting under a computer." Um... so.... you just admitted to breaking health code and serving your customers a candle you found rolled under a computer? Literally, this was the most shocking service I've ever experienced. My grandfather shelled out nearly $1,000 for this meal and we received fast food-level service. I will certainly not be returning to this establishment and will make sure to tell my friends not to go unless they want a special evening ruined.
(1)
D P.
Extremely disappointed. Have always loved the Chart House restaurants but not tonight. 730 reservation, table at 8. Couldn't get to the bar--understaffed and too crowded. Was happy to see that the salad bar had returned--always loved that part of the restaurant--but dirty, picked over and in need of some refills. Continually the whole night. My meal was very nice. My partner was not happy. $30 bucks for four small shrimp and three slices of beef. Not impressed. My crab stuffed shrimp was very nice. Overcharged on the bill or the waiter would have gotten 20%. Seems like this is now part of a big company and the food, service, etc. show it. Disappointing as remember wonderful meals in Maui, Palm Springs, and Saucelido. I would choose a different restaurant for the money. DLP
(2)
Jamie L.
This was a "Special Occasion" dinner for two. We called ahead and made reservations, although it became obvious they were unnecessary since the restaurant was nearly empty. Nevertheless, we were first offered a non-window-facing, non-booth, middle-of-the-room table, despite the fact that nearly every other table was, and remained for the entire length of our visit, empty. We had to ASK to sit in a comfortable, window-facing booth. One of the man reasons that customers choose a Chart House restaurant is because of the unique views at each one. So- this was unacceptable. From the moment we sat, there was an alarm sound / buzzing going off behind us. We inquired about it to the server, and her reply was "Oh, yeah, it's stuck. We called management, they said we have to leave it." Well. It's not exactly classical music, and it was there the entire length of our dinner. Again: Unacceptable. Both of us opted for the Salad Bar with our entrees, since the Chart House Salad Bar has been a tradition for both of us dating back 20 years. I'm sad to say that the unattended salad bar, with its' wilted 'caesar' salad, depleted selections, and dirty plates was also a severe disappointment to us. As was the fact that employees began "packing it up" while we were standing right there! And it was nowhere NEAR closing time! Again: Unacceptable. The meals: The prime rib was pink... on one side. The other was thoroughly brown... and had been ordered Rare. We had to ask twice for horseradish, butter and sour cream for the baked potato, and also for a drink refill. The scallops dish was overly salty, and a watery brown sauce sogged on the bottom of the plate. The rice couldn't even absorb the overly salted palette, and was lacking in any "coconut ginger" flavor touted on the menu. Also: Each scallop was cooked differently, one was nearly raw, one was so overdone it was actually chewy. Now THAT takes talent! When you are paying nearly $30 for an entree, this is AGAIN: Unacceptable. Naturally, we chose to forego dessert and hightail it out of there. The next time I have the urge to drop $100 on dinner, someone please kick me if I head west on I-70 toward Gennesee. Or toward any other Chart House Restaurant, for that matter. Thanks.
(1)
Rachel W.
I don't actually even know how to begin. We ate here a while back and had a horrendous experience. Made a reservation and were seated quickly, and that is the last good thing that happened. My husband and I actually rented out and were married at the Chart House in Dana Point, CA, it was a perfect experience dealing with that location. We definitely had high expectations for the Colorado location and hoped this could be our special occasion spot. Well thats not happening. We ordered appetizers dinner, dessert, salad bar, drinks, you name it we ordered it...the kitchen was apparently backed up and took over an hour to bring out the first appetizer! It was ridiculous, our server did not mention anything and when we asked what the hold up was, she just said that they were busy. It was not packed at all. The manager throughout our entire visit was walking around...in what appeared to be a panic, we tried to stop him multiple times and were completely ignored. We mentioned to our server about our wedding and she simply said that she didn't know there was a location there. I wasn't expecting a parade out of her, but seriously that was it?! Come on. All in all my husbands dinner was terrible and he didn't eat it, we told her it was bad and she didn't offer to replace his dinner or take it off the check. The best part of the dinner was the serve yourself salad bar. I honestly could go on and on about how horrible it was and how we will not be back. Paying that enormous bill made me incredibly angry. Were heading back to CA this month and are thrilled to enjoy a meal at the Dana Point location.
(1)
Lisa L.
Excellent dinner. We had the chop salad, bronzed tilapia with rice, bread and for dessert, mud pie. The bread was warm, salad crisp and tasty, fish cooked to perfection and very yummy. We finished the meal off with coffee and mud pie. We were extremely pleased. Service was great and everyone was super friendly. I would have given 5 stars but we had two complaints. First, the website for this location says they have magnificent hilltop views, this is not true. Right outside the windows is the highway. Waaaaaaaaay off in the distance you can see a tiny sliver of the Denver area but to call the view magnificent is ludicrous. Our second complaint was where we were seated. Our table was so close to the people seated next to us that we had to move the table over and up about 10 inches plus remove a chair for my dinner guest to awkwardly slide out of her seat. Very romantic, this would be the perfect location for a special occasion. Enjoy!
(4)
Ray H.
If there was a sign out front I would have told you it was a fish shack that didn't know how to cook fish. Service was so slow. In the time we got our salads w no appetizer tables next to us got there salads and were ready for entrees. Our Salad orders got messed up which meant mine sat for 15 minutes before my wife's tomato salad showed up. Her salad was good at least. When our main dishes showed up 1 hour late after two other tables had almost finished their entrees ( again we didn't order apps), my halibut was very over cooked as was my wife's mahi. At least hers was semi edible. I couldn't even cut into mine w a fork. When Jason the manager came by the first time, it was only after we complained about the over cooked fish. We pointed out the long delay in getting our food and it was suggested it was our fault. Mind that the two other tables had finished and we're now paying while they remade the halibut. It was suggested by the manager that we were apparently In a hurry, as if it were our fault. When my halibut showed back up (now at one hour and fifteen minutes) it was quite good although the risotto had been rushed and was runny and quite watery. But worse the manager actually waited while it was tasted. Had to ask him to just leave at this point. He should have just brought it out and apologized and then come back to check on us In a minute rather than hover. The waitress was pleasant but didn't recognize early enough there were problems and didn't get her manager involved quick enough. Or maybe she did and he didn't do anything. It was other servers that apologized for the salad delay. We got our salads and halibut comp'd. But we didn't go to the chart house for that. We went to have a nice dinner. When Jason came back he finally recognized they had made mistakes. If only they had done this from the start... we understand things go wrong but this is a over the top. At a minimum a fish place should know how to cook fish.
(1)
Nate M.
The Chart House used to be a very nice place with good service and great food. USED TO BE! Went there last weekend. It was like they went on craigslist and specifically hired all of the people who had been fired for being bad servers, or rude obnoxious wannabes. The wait time was way too long for being nearly empty. The wine list was put together by a 5 year old by the way it looked. They tried to upcharge on everything. The steak was so chewy Im sure it was probably road kill on the interstate nearby a few days before. This will be a great spot for someone to lease and fix up when it eventually closes. It will take some money to make it fresh again. This company obviously does not care to make it work again!
(1)
Jeff J.
The food was amazing, when we received our food on the second go-around! The atmosphere was great until the management burst-out into a tangent about our return food, as it was not prepared to our liking. We could hear him in the background yelling about how this food looked to be prepared perfectly the way we had asked. Another thing we noticed, was the managements lack of leadership. We own our own business, which would not be anything without the help of our staff. It is VERY evident the management walks all over their employees by the way they communicate with them, and by way of recognition - there was NONE. In a nut-shell: -Food is great! (Cooks prepare good food once we got it the second-time) -Service was good. Server was cheerful, helpful, and very kind. -Management is TERRIBLE, they show a lack of management skill, and lack the ability to lead - New management is requested for our return back to the Chart House.
(4)
Sallie K.
2 stars at best. Food overall was very mediocre for the price. Started with the lobster and shrimp spring rolls. Not bad but for $12.99 I was expecting more. Ordered the apple arugula salad and clam chowder as my meal. The salad was one big mushy mess. Had to send it back. The waiter returned and said they were out of arugula so I'd have to order something else. He recommended the spinach salad. I agreed. Not terrible but WAY to heavy on the egg and not enough dressing. Now for the clam chowder - that was a winner. My husband got the macadamia crusted mahi which he said was just OK - kinda soggy. Overall, spent WAAYY too much money for the quality of the food. Service was great but I'd rather have great food. Would order the clam chowder again if I ever went back but that's not likely.
(2)
Mare W.
OMG. This place is incredibly expensive with mediocre EVERYTHING. You can get the same thing for a qtr of the price and most any steak houses were better than my filet. On top of it, each drink was $11 and so you'd think...hmmm...maybe it s the ambience. THis place for what they charge, should do some MAJOR updating. Old bathrooms, old everything. On top of it, the more intimate booths, aren't at all, you eat where you can hear the conversations when the couple next to me was three feet away! Save your well earned bucks...I would never go back.
(1)
Katherine P.
My husband and I had reservations to celebrate a very special anniversary dinner at the Chart House last night. We arrived early and went to the lounge to wait for our table. The lounge/bar at CH was nice, the bartender was good, he had nice recommendations. The hostess came to tell us they had a table for us, it then required we return back to the front desk to be seated, she didn't take us from the lounge to our table, just a little odd. The server once we arrived at our table was OK, not exceptional or at all great. He was task driven, what I mean by this is he was multi-tasking while interacting with us at the table, his attention was not towards the guests, it was towards his tasks. We spent just over an hour in the restaurant, the selections were limited; the meal was good; the spinach salad was exceptional, a nice yummy dinner. Was this meal worth the $$$$ The price, NO. It was 2X what we spend at our favorite restaurant and we did not purchase a bottle of wine. The specialty dessert that was pitched early and was focused more on the fact that "it takes 30 minutes to prepare, so we just need you to know that and get that going if you want that." "We opted out" of their Godiva Brownie whatever (see I cannot even remember the details, just the it takes 30 minutes to prepare) since we were looking forward to mud pie anyway. The restaurant was NOT busy which was of some surprise since it is Restaurant Week and no we did not go there to participate in their Restaurant Week Special Menu. The attention to details was lost, we frankly expected better. The final point to spark this review was the "Pitch" that we listened to at two prior tables to "Sell a membership as a Landry's Member"... for an additional $25 you too can become a Landry's Select Member and get X,Y,Z rewards when you dine at any of our blah, blah, blah. restaurants. Not something I expected, kind of like the Village Inn "did you save room for Pie" line; and it really dulled the overall experience. Very disappointing experience. The Chart House was a restaurant of our past that we would share with family and friends and special occasional and the past is where it will return. We will not be dining there again.
(2)
David C.
After a nice hike in Evergreen, my friend suggested we go here for dinner. After telling me it was a bit posh, she assured me that she goes here after work wearing scrubs all the time but when walking up from the parking lot, there was a couple decked out in a tux and little black dress behind us so I expected to be looked down upon wearing a hoodie and baseball cap. I felt a bit better when I realized the restaurant was pretty much empty and we sat over in the corner, out of the way by the fireplace. The waiter was a young kid and he was a little bit over the top..."would the gentleman care for a cocktail?" err no just give me a Fat Tire and keep em coming, he never did lighten up and it kinda got annoying as you are meant to adapt to your customers. I ordered the Mahi mahi blackened and it came with veggies and cute little pyramid of rice. It was my first seafood in this landlocked state and even tho it was pricey, it was also very tasty, cooked to perfection with the right amount of spices. I typically don't care for these high end chains but I enjoyed my meal, its nice and comfy inside and the servers were attentive so worthy of three stars.
(3)
Julie L.
Awful food! I had heard good things about this restaurant so i decided to try their happy hour. I ordered the spinach and artichoke dip, tempura shrimp, fish tacos, and firecracker shrimp. I can tell you that the spinach and artichoke dip tasted worst than frozen TGIFriday's frozen dip. The shrimp was not "deveined" meaning you could see shrimp feces left on it and the shrimp was tough! Not to add I could smell something fishy while sitting at the bar. The first tacos were super bland and tortilla was cold and tasted like it came straight out of a bag. The firecracker shrimp again were tough small and tasted worst than store bought frozen shrimp. The also had "kimchee sauce" on them but it tasted just like spicy mayo on sushi rolls. Oh, and let me add that they do not serve one decent bar on draft and no IPA, or pale ales in the place. The only thing I can say nice about this place is the bartender was nice and he made a pretty good ginger margarita. This restaurant is not worth the money or your time. I was extremely disappointed with the food and I am extremely glad I didn't go for a dinner where I would have wasted a lot more money.
(1)
Golden S.
Overpriced, poor service and poor food. Place smells odd too. Don't waste your time and money.
(1)
Renee M.
Had reservations for 2 on Christmas Day...It was terrible. We had 3 drinks before our food finally arrived. When you pay $6.00 for a baked potatoe it should be hot when served. The whole meal was cold. It was terrible. So needless to say we didn't eat Christmas Dinner. Will never be back..
(1)
Jim S.
Went here for an office dinner recently with approximately 20 in our party. The service was fair. However the food was very disappointing. One person in our party ordered and then found out they were out of that fish this was at 7 PM on a weekday). Two others ordered salmon and it was extremely over cooked. Two others ordered steaks that were not cooked to their order. All in all I am glad I was not the one paying for the meal.
(1)
Peter D.
Went here for Restaurant week. Overall, the food was delicious. For appetizers, my girlfriend got the coconut shrimp and I got the clam chowder. We both loved it. After living in San Diego and eating fresh seafood, I was surprised at how good the clam chowder was. For our entrees, the miss got the Brandy Peppercorn Medallions and I got the Crab Stuffed Tilapia. Again, dinner was delicious though I think the peppercorn was a little overwhelming and the presentation for the crab stuffed tilapia was lacking. We ordered a side of asparagus which went really well with our entrees. For dessert, my girlfriend got the mud pie and I got the key lime pie. The key lime pie tasted more like a cheesecake but was still delicious. Overall, the food was great. The only thing was the wait was a little long, especially after making a reservation. We came in around 7 and requested a window seat but wasn't seated until 30 minutes later. The maître d' was extremely nice and kept checking up on us and apologizing. Also, when we ordered our pre-dinner cocktails, it did not arrive until after the entrees, though I was surprised that the food was brought out so fast (probably because of restaurant week). Again, the maître d' came over, apologized, and comped our drinks, which we weren't even expecting at all. I think it is a great place to take someone on a date. There was a good ambiance and even though there were minor issues, I rarely see such exceptional customer service. I would definitely come visit again.
(4)
Mike A.
This Chart House is not what it was once. Service has gone from excellent to variable at best. For the prices, it is quite rushed most of the time. If you get a good waitperson you will have a good experience; if not, not. The food is OK but expensive for what it is and the menu is too large to do it all well, IMHO. A place to go to entertain out-of-towners, guests and group special occasions; the ambiance is the strong suit and that is what you are paying for here. We go with an entree and the salad bar these days and only go once a year down from three-four times a year. The prime rib is probably the best pick, meat; snapper Hemingway, fish. The lava desert, still tasty and impressive is about one-half the size it once was, years back.
(3)
Kathy B.
My husband and I ate 5280 here and were very happy with our experience. Our server Joshua, was attentive and helpful with choices. Not sure about the serving size, we split the $5 chopped salad, was delicious but definitely not needed as our serving portions were more than we could eat. We have chosen the Chart House for several special occasion meals and always enjoy our meal and service.
(4)
Tammy F.
The food was delicious, the service was friendly but slow.
(3)
SHN H.
ZERO STARS! Last weekend my brother-in-law had his wedding reception at The Chart House in Genesee, CO. I was apalled by the poor service. This is a high priced seafood restaurant that was staffed by teenaged waiters that knew nothing about the fish, cooking methods or wine. We ordered several bottles of red and white wine for the table. At one point a waitress tried to take a full bottle of Chardonnay away. I spotted her and stopped her. I asked her where she was taking it, and she said, "oops, this one is full." I'm not talking a little left -- it was tip-top full -- untouched, and a $55 bottle at that! At the end of the meal, the manager came around handing out 10% off coupons for "any restaurant in the Landry's restaurant family." His demeanor could not have been more wooden or cold. He was invisible for the entire evening, in spite of the fact that we dropped thousands of dollars that night -- and it was a wedding dinner. Save the cheezy marketing for the casual diners. A party of 20 at a wedding dinner does not want coupons. My wife had a lobster dish that I would have expected from Red Lobster, not a classy place with these menu prices. I had blackened halibut. It was totally dry. The sides were not creative. The desserts were no better than Betty Crocker. I'm really surprised. People must eat here for the view, it's not the food or the service.
(1)
Kelly R.
Had dinner at the Chart House for my birthday with my family. It was a fantastic evening! The waitress, Katie, was perfectly matched for my family who can be boisterous and comical at times. She was great! The food: I had the Seared Scallops- The dish was elegantly prepared and well seasoned. As many people who know me know, I crave simplicity in food..and this was done to taste simple, although I know it was not simple in it's preparation. The scallops were large and the rice was a nice side dish. Everyone else at the table was exceptionally satisfied as well: Beef Tenderloin, Prime Rib, Red Snapper.... And what can be said about their Lava Cake? I am not one who normally orders deserts, but obviously for a birthday..it's a must. It was decadent....i wanted to take another one home. The environment is relaxed, yet upscale...perfect for a birthday (or any other special event). While we didn't have a table looking out over Denver, where we sat was great...nothing better than a big, round table to make everyone feel a part of the group. I hadn't been to Chart House in a couple years, but will be headed back soon...I forgot how cool this place was. I read the other reviews, and while I am not sure why their service was so poor, i do know that sometimes restaurants are off..so I hope those visitors will give The Chart House another shot: check out these cities: Portland, OR; Aspen, CO; Dana Point, CA...I am pretty sure they are all still open...and all still amazing. Thanks, Katie & the Chart House for making this birthday dinner a great one!
(4)
Joan T.
We haven't been to a Chart House for years as there are none close to us. On our way back from the mountains, we needed to stop and eat, so we chose to go here with another couple. I read the reviews due to not having dined there for a long time. Wow. Great disparity. Sorry about the bad experiences, but our experience was with the four star folks. The service was great, the food was delicious. The salad bar, which was enjoyed by the husbands was as good as ever. My husband had the prime rib, which is hard to find good ones, and really liked it. Little fat and lots of meat. Excellent cut! Good flavor. The other wife and myself had the scallops, which were excellent. And generous! So all in all, a very good experience.
(4)
Nikki D.
My family and I come here for almost every special occasion. I'm a prime rib snob and they have one of the best in colorado. Love the view and the salad bar. Never had a bad experience!
(5)
Mark M.
DENVER RESTAURANT WEEK DISAPOINTMENT Went for Denver Restaurant Week $52.80 deal. Table was ready and service was good. BUT we were very surprised by the poor selection and quality of food served. My understanding was that Restaurant Week was a chance for a restaurant to showcase their restaurant and food so to impress patrons so they will return for future visits. What we found was the 5280 selection of food was minimal (no salad offered for example and entrees were small prime rib, tilapia, or chicken. Not very impressive). Portions were very small, quality of food was mediocre. It seemed that the Chart House was trying to cut costs/quality/selection to maximize profit. Bad idea, we will not be returning the the Chart House.
(2)
Sean C.
The Chart House Restaurant (A Landry's Chain - this location in the foothills above Denver) Blows! That's the short version - long version follows. This isn't bad customer service - just a complete lack of customer service. We had an 8PM reservation and arrived at 8PM. We were told that reservations were running late and we could wait in the bar area. We stood by the bar for over 5 minutes and never were acknowledged by a waitress or bartender. I have never felt unwelcome in a bar/restaurant before but did in this place. The bar was not that busy. We asked a server if we could sit at one of the tables and she said yes. While sitting there waiting multiple wait staff walked past our table multiple times without making eye contact with us. Another group came in - sat right next to us and were served immediately. After 20 minutes we left. I would have liked to tell the hostess of my disappointment or talk to a manager but there was no one at the front desk. So we just left, drove down the road and had a pretty good meal at El Rancho. I was kind of hoping they would call my cell wondering where we were but they did not. With the money we saved I'm gonna go get a live lobsterzilla at Pacific Ocean market for dinner tonight. I am very disappointed. We were also the nicest dressed people in the room. I really think if you are going to spend a couple of hundred dollars on a nice dinner that the other patrons might put on long pants or a shirt with a collar. Ladies, maybe a skirt and shoes instead of the denim mom jeans and flip flops. This is a freakin white tablecloth sit down restaurant. I did share my frustration with Landry's Corporate web site and will see if they respond. Thanks for listening.
(1)
Jenn B.
I took my date here after hearing from a friend that it's a cool view. However, the view is only a little bit of the city in the distance, the highway, and a grassy hill - not impressive. The demographic when we were there made us feel like we were eating at a retirement home - or some sort of club where older people wanted to eat predictable food and pay too much for it. In our mid-late twenties, we stood out. Overall, for the very expensive prices, the menu was far from creative, the flavors were mediocre, and the food was not fresh by any means. We made the mistake of paying for the salad bar and the fruits tasted like chlorine. On the positive side - the service was wonderful. However, it was quite robotic/corporate. I much prefer restaurants where the servers show a bit more personality. When I am going to drop that kind of money on a meal again, I will definitely be going somewhere else where there is more care put into the food and an actual dining experience. I am somewhat embarrassed I was lured in by the view and took my date here instead of one of the much better restaurants in downtown Denver. My date and I had a good laugh about it, though.
(2)
Peggy R.
Very mediocre. Would not recommend. Way over-priced! Had the Mixed Grill Seafood - shrimp was poor. So were the potatoes. Husband's NY Strip was poor. Sad to spend so much money when any old chain would better for less $$.
(2)
Robert W.
Terrible Food and grossly overpriced for what you get! Arrived there at 8 30 on a weeknight to see a total on 2 other tables taken in this large restaurant. Thought Hmmm? but kept an open mind. Exterior it is a gem set aside a hilltop overlooking /denver. Inside it is best described as a dated dining room in a dated B Motel. Food was gross. Salad bar was mundane and appeared identical at what you used to see at Wendys or a 10 dollar Country Buffet. Beets, frozen peas, chopped eggs etc,. The Tuna at $36.99 was the worst I have ever had. Server saw that it was poor equality and couldn't cut with a knife and took it back. It was fibrous poor quality and inedible. No way that was A grade ahi sushi quality , it should have never been served. Replacement tuna arrived, Half was not good but edible as it was late and I was hungry (otherwise it would have been sent back), other half I covered with the cold mashed potatoes and left it on the plate. I have used better quality fish than this for bait in the Gulf Of Mexico. Warning , They have a 29.99 3 couse dinner (short rib, Tillapia , etc) that sounds good but server advised it is petite, very petite, so I guess we figured out why the place was empty. If you want a boring so so sale bar and a piece of poor quality fish you could probably do better at the Country Buffet in Arvada. Same salad Bar, Better fish, plentiful food, same dated decorations, and about 80 % less cost. PS: only savings grace was that staff comped my wife's chocolate lava cake desert because of the tuna . The chocolate lava desert was probably the best she has had and she is an aficionado on this particular desert. I told a knowledgable fisherman about this incident and based on my description, he believed that it may have been Bonita , instead of Yellowfin Tuna.
(1)
Deana W.
The Chart House apparently has 27 locations, so they must do something right. Having read the reviews on yelp prior to going, I was not expecting much, but seeing as how my wonderful brother-in-law was treating (he is the consummate host!), my mind was open. The atmosphere is sophisticated, if not a little staid. The waiter was aloof, not ingratiating. I ordered a Caipirinha (national cocktail of Brazil) and was told that they couldn't make it. Many places will try to accommodate you by asking what is in your drink, so that they can offer to create some facsimile to show their eagerness to please, but not at The Chart House. We began our meal by having the salad bar (5.99 with an entree). The presentation was inviting, and the choices seemed very fresh. There was a gentleman there making the Caesar salad, as we watched. This was an upscale feature. Fresh fruit, juicy pineapple, ripe strawberries, and red and green grapes round out the choices. The surprise was the caviar with chopped red onion, creme fraise, and chopped egg. The caviar did not pop in your mouth, but hey, this was only 5.99 with an entree. Be real. A basket of Squaw bread and crackers was placed on the table with butter. This was very rustic and had a delightful molasses flavor. The recipe can be found on line with a Google search. The offerings on the menu are sufficient to please most, with the standard preparations (i.e. macadamia nut crusted). Although these are always good, at these prices, one would hope they might aspire to more cutting edge cuisine. I ordered the Macadamia nut crusted Mahi Mahi with peanut sauce (heavy and cloyingly sweet). While it is standard fair at most fish restaurants, it is usually good. The Mahi Mahi was tender and flaky, with only the very end portion being too dry. But by the time I got to the end I was full. My dish came with the ginger rice which was tasty, but dry. My husband opted for the pan seared sea scallops with bokchoy and ginger rice. His rice soaked up the juice from the scallops and bokchoy and consequently was very moist and and delicious, while my rice was served on the side, and as I said, was dry. Another member of our dining party ordered the lobster & 6oz fillet. She seamed to all but lick the plate, so I'm going to go out on a limb and say she was well pleased with her entree. My other dining companion had the garlic & Parmesan crusted halibut. He also seemed to be a member of the clean plate club, so he got dessert. I will say that I felt that the chocolate lava cake was the star of the evening. The cake was served hot out of the oven (you needed to order it with your entree so they could bake it). The cake was dripping with hot fudge sauce and topped with a melting ball of vanilla ice cream. This my friend is decadence at it's finest. The cake was shared by all four of us. Easily the highlight of the meal. In closing, sit on the deck by a roaring fire, have a cocktail, while enjoying the beautiful mountain view with the lights of Denver in the distance. Just don't order a Caipirinha, 'cuz you can't have one!
(3)
Michelle h.
My boyfriend and I went here for Valentines Day. We went at about 430 pm so we could sit by the window to watch the city lights come on. The view is pretty good. The service was outstanding. The food though was.. Not good. They had a special Valentines menu and we both had a surf and turf selection. My steak looked like it was just "flopped" down on the plate and didn't look appetizing at all. The presentation was terrible for them trying to be such a fancy place with the prices. Not trying to judge a book by its cover, we attempted the food. And well... Not good. The meat which was filet mingnon was hard to cut and chewy. The crab on top didn't taste like crab. The shrimp scampi was bland. The dessert which was a chocolate lava dessert was pretty good. Maybe it just was because of Valentines Day and they were busy, but my opinion is this place was terrible and way over priced for the quality.
(2)
Lenn S.
We had a Friday night reservation for 7:15 and got there about 7 or 8 minutes early. The hostess greeted us impatiently, said we were early, and that we should wait and would be seated shortly - our table was ready. We had an outstanding table next to the window - the views of the city are incredible. The waiter was very attentive, without being a nuisance. I had the prime rib with crab legs and my wife had the yellow fin ahi tuna - mine was very good but not outstanding, my wife's was "ordinary".
(3)
Sandi D.
Yet another restaurant that I WANT to love, but don't. So why do I keep coming back??? The patio. It is the perfect spot to sit and reflect on the day's hike or bike. It's right on the way back into town, and seems to call to me from the highway. Not only are the tables huge ( tiny tables are a pet peeve for most outdoor patios--no room for the food !!) but there;s a fireplace pit for those cool mountain evenings. If it weren't for the patio, I would never give The Chart a 2nd thought. The food is barely mediocre, and the staff is young and clueless -- 1st job for them and it shows. So far I've had the lobster bisque, rib eye, and various happy hour appys. The HH appys are cheap ( at least compared to regular menu items) but are teeny, tiny portions, are not very good. The wine list by the glass is limited, and quite expensive. Also, there is no happy hour pricing on wine--only beer and specialty drinks Can I cry discrimination? The rib eye was probably the best thing we had, but also the most expensive on the menu. Another location, location, location restaurant
(2)
Jen H.
the happy hour prices at the chart house are good but the waitress responsible for the bar area was responsible for too many tables and wasnt attentive. do NOT arrive late to this restaurant! clearly the wait staff wants to leave work early instead of create a welcoming and positive experience. the overall feel of this establishment is that it lacks a strong manager; the menu items are too expensive to have such a poor atmosphere.
(2)
Steven K.
Service mechanical. Food fine, not great. The bar and patio are pretty, so next time, i'll just go for a drink.
(2)
Fanny L.
Ugh!! We have been to the one in DC and it was amazing! This location was absolutely awful. The waiter was bad, but not as bad as the food. My fish was bone dry without any flavors. The food was blend and tasteless. Hated that we waisted a celebration dinner. We should have listened to Yelp. Do NOT waste your time!
(1)
D W.
Surprisingly this out of the way Chart House does a brisk business. It's an upscale area and there's not a lot of options of course so, they benefit. I went for a Friday happy hour, very packed, but bartenders friendly and the happy hour deal - which is 7 days a week - is a great deal for food and drink. I didn't dine but will go again. Nice deck, great location. I give it 4 because outside of happy hour, it's a very pricey place and I've never had 5 star food at any Chart House I've been to nationwide. BUT, up the street in the little shopping strip is the Hideaway. THAT is a great place!! Terrific menu, GREAT bar, good reasonablyl price food, and a great outside deck with fires. They have live music several nights a week. I guess it just reopened not long ago after a bit of a redesign and menu update. Terrific!! Highly recommend you pass on Chart House and check this place out.
(4)
Norge F.
Is it even possible to have a $37 New York strip as tough as leather?? The steak also looked like it was cut with a chain saw!! What the hell is going on?? We have eaten at the Chart House dozens of times over the past 30 years, and the restaurant has gone down hill for the past 10 of those years and just keeps getting worse!! The Manager was no where to be seen, and I decided not to embarrass my wife by strangling the "chef". What......your cooks clearly do not have the skill sets to cook!! The place was full of drunks chugging down drinks in the bar during happy hour...virtually no one in the restaurant!! Change the name of your restaurant to "Dive Bar of the Rockies"... We will NEVER be back, and I will tell everyone I know both in social media and in my personal circle, what I think about your Restaurant!! Your hostesses are a bunch of stuck up snobs...and could care less about your customers. Also had to ask for lettuce in the salad bar, which had not been set out yet...no one on your staff even noticed!! Good riddance!!!!!!!!!
(1)
Alan F.
Went for Happy Hour Friday night, atmosphere was great with many folks celebrating the end of the work week. Happy hour wines were good. I had the Cab and my two female companions had Chard's. We decided to order a few appetizers which was dinner for the three of us. We ordered the Prime Rib Sliders, Calamari plate, Mediterranean Chicken and Fish Tacos. All of these were excellent. Our waiter was excellent and was very attentive to our need for quick service from the kitchen and keeping our glasses full. We will be back soon!
(4)
Rachel W.
I don't actually even know how to begin. We ate here a while back and had a horrendous experience. Made a reservation and were seated quickly, and that is the last good thing that happened. My husband and I actually rented out and were married at the Chart House in Dana Point, CA, it was a perfect experience dealing with that location. We definitely had high expectations for the Colorado location and hoped this could be our special occasion spot. Well thats not happening. We ordered appetizers dinner, dessert, salad bar, drinks, you name it we ordered it...the kitchen was apparently backed up and took over an hour to bring out the first appetizer! It was ridiculous, our server did not mention anything and when we asked what the hold up was, she just said that they were busy. It was not packed at all. The manager throughout our entire visit was walking around...in what appeared to be a panic, we tried to stop him multiple times and were completely ignored. We mentioned to our server about our wedding and she simply said that she didn't know there was a location there. I wasn't expecting a parade out of her, but seriously that was it?! Come on. All in all my husbands dinner was terrible and he didn't eat it, we told her it was bad and she didn't offer to replace his dinner or take it off the check. The best part of the dinner was the serve yourself salad bar. I honestly could go on and on about how horrible it was and how we will not be back. Paying that enormous bill made me incredibly angry. Were heading back to CA this month and are thrilled to enjoy a meal at the Dana Point location.
(1)
S D.
I won't waste time giving details so will instead summarize our experience: 1) Nearly empty at 8pm on a Saturday but out of 4 different entree choices 2) Waiter tried to up-sell on everything and in a robotic, scripted way 3) Overcooked, over-priced salmon (if that was King salmon, it was the tail) 4) Will never go back.
(1)
Lisa L.
Excellent dinner. We had the chop salad, bronzed tilapia with rice, bread and for dessert, mud pie. The bread was warm, salad crisp and tasty, fish cooked to perfection and very yummy. We finished the meal off with coffee and mud pie. We were extremely pleased. Service was great and everyone was super friendly. I would have given 5 stars but we had two complaints. First, the website for this location says they have magnificent hilltop views, this is not true. Right outside the windows is the highway. Waaaaaaaaay off in the distance you can see a tiny sliver of the Denver area but to call the view magnificent is ludicrous. Our second complaint was where we were seated. Our table was so close to the people seated next to us that we had to move the table over and up about 10 inches plus remove a chair for my dinner guest to awkwardly slide out of her seat. Very romantic, this would be the perfect location for a special occasion. Enjoy!
(4)
Ray H.
If there was a sign out front I would have told you it was a fish shack that didn't know how to cook fish. Service was so slow. In the time we got our salads w no appetizer tables next to us got there salads and were ready for entrees. Our Salad orders got messed up which meant mine sat for 15 minutes before my wife's tomato salad showed up. Her salad was good at least. When our main dishes showed up 1 hour late after two other tables had almost finished their entrees ( again we didn't order apps), my halibut was very over cooked as was my wife's mahi. At least hers was semi edible. I couldn't even cut into mine w a fork. When Jason the manager came by the first time, it was only after we complained about the over cooked fish. We pointed out the long delay in getting our food and it was suggested it was our fault. Mind that the two other tables had finished and we're now paying while they remade the halibut. It was suggested by the manager that we were apparently In a hurry, as if it were our fault. When my halibut showed back up (now at one hour and fifteen minutes) it was quite good although the risotto had been rushed and was runny and quite watery. But worse the manager actually waited while it was tasted. Had to ask him to just leave at this point. He should have just brought it out and apologized and then come back to check on us In a minute rather than hover. The waitress was pleasant but didn't recognize early enough there were problems and didn't get her manager involved quick enough. Or maybe she did and he didn't do anything. It was other servers that apologized for the salad delay. We got our salads and halibut comp'd. But we didn't go to the chart house for that. We went to have a nice dinner. When Jason came back he finally recognized they had made mistakes. If only they had done this from the start... we understand things go wrong but this is a over the top. At a minimum a fish place should know how to cook fish.
(1)
Nate M.
The Chart House used to be a very nice place with good service and great food. USED TO BE! Went there last weekend. It was like they went on craigslist and specifically hired all of the people who had been fired for being bad servers, or rude obnoxious wannabes. The wait time was way too long for being nearly empty. The wine list was put together by a 5 year old by the way it looked. They tried to upcharge on everything. The steak was so chewy Im sure it was probably road kill on the interstate nearby a few days before. This will be a great spot for someone to lease and fix up when it eventually closes. It will take some money to make it fresh again. This company obviously does not care to make it work again!
(1)
Jeff J.
The food was amazing, when we received our food on the second go-around! The atmosphere was great until the management burst-out into a tangent about our return food, as it was not prepared to our liking. We could hear him in the background yelling about how this food looked to be prepared perfectly the way we had asked. Another thing we noticed, was the managements lack of leadership. We own our own business, which would not be anything without the help of our staff. It is VERY evident the management walks all over their employees by the way they communicate with them, and by way of recognition - there was NONE. In a nut-shell: -Food is great! (Cooks prepare good food once we got it the second-time) -Service was good. Server was cheerful, helpful, and very kind. -Management is TERRIBLE, they show a lack of management skill, and lack the ability to lead - New management is requested for our return back to the Chart House.
(4)
Fred W.
The Chart House is convenient for us due to its proximity. It's ideal for appetizers and drinks at the bar but we've always considered the food just "ok" for the price. Last night, the service was EXTREMELY slow and while my wife's dinner was great, my king crab legs were not good. Edible, barely, but far from $45 worth. Our waiter was polite and courteous but he was doing all of the running and was obviously in need of assistance. After waiting 10 mins to be greeted once seated, 15 mins for app and drink orders, 30+ mins for dinner, we finally ordered our check with dessert and ended up canceling the dessert after another 10 minutes since we could no longer wait for it to arrive and still have time to eat it. We were with another couple that had to leave after an hour and it was almost a total of 2 hours, most awaiting food, etc. As we left, we noticed the entire other half of the restaurant we were unable to see was completely empty. Unacceptable service time given the capacity. I mentioned to our server that he should have a runner helping him out as it was obvious he was being stretched thin but he indicated that was only on holidays, etc. We'll come back for happy hour at the bar but I feel ripped off from our last dinner.
(2)
C B.
Always pleasant experience, staff are very friendly. Some complain about how long it takes to get served here, but if you know that going in you know to relax with a great meal and time to reflect with friends and family over dinner. If you want fast food, go to McDonalds.
(5)
Michael L.
I do not disagree with past reviews however my wife and i went there fir our anniversary. They gave us personalized menu s service was amazing and food amazing. They remembered with a free creme brulet. They have a special section w 3 course meal fir $30. Had short ribs which were excellent. Wife had panko chicken and loved it. Apparently have a new chef who is a great addition. I would try again.
(5)
Susan B.
We love happy hour here! Great food and drinks at great prices! Go on Sundays! Travis in the lounge is a fantastic server and bartender! Highly recommend the shrimp tacos or fried artichokes
(4)
Nate C.
My wife and I went to the Chart House for dinner during restaurant week. The ambiance was nice and the staff was friendly. I ordered the Tuna Tartar, Crispy Coconut Shrimp, and Chocolate Cake. The tuna was tasty and unique, but small portions. The coconut shrimp was average with an out-of-the-can sweet and spicy dipping sauce. The chocolate cake was the best thing we had from the menu. It was gooey and delicious. The service was very slow. We sat down at 7pm and didn't leave until 9:15. For the price, I will try somewhere else next time.
(3)
Ben B.
Really enjoyed it. I had read some of the negative reviews, so I was a bit nervous. But the food, service, and ambience were all excellent. It's not inexpensive, and I didn't enjoy being strong armed into joining the Landry Restaurant Group club. That being said, I'll be back again!
(4)
Shaun S.
I went here to celebrate after I graduated from professional school and thought that the Chart House was a special place. But that was in 2007, before I had the same and/or better meals at Oceanaire and Willie G's. We went for HH on Friday and left neutral, but we agreed that it was not worth the drive. The Great: The Ahi Nachos -- a must have! The Meh: Hummus Trio -- same as Simms Steakhouse The Bad: Firecracker Shrimp -- the sauce was excellent, but the shrimp were the size of a dime and FISHY. I have had better shrimp at Applebees. Thank god they drown these in delicious sauce because they would otherwise be inedible. I did become of big fan of the Chateau St. Michelle Riesling @ $4 per glass. The Prime Rib Sliders looked great, but we did not try them. Happy Hour Menu $4 Bruschetta Hummus Trio Spinach Artichoke Dip $5 Firecracker Shrimp Calamari & Friends Ahi Nachos $6 Prime Rib Sliders Fish Tacos Steamed Mussels $7 Martinis Chart House Cosmopolitan Apple Cosmo Tuaca Lemon Drop Mocha-Tini Pomegranate Tini $6 Cocktails Mango Mojito Pomegranate Mojito Agave Nectar-Rita Fleur d'Lis Willie Mary $4 Wines By The Glass Lindemans Bin 65 Chardonnay Chateau St. Michelle Riesling Beringer White Zinfandel Snap Dragon Cabernet Sauvignon Concannon Merlot $4 (Crappy) Wells Vodka * Gin * Rum * Tequila * Bourbon * Scotch $3.25 Premium Drafts Samuel Adams Seasonal * Dale's Pale Ale $2.50 Drafts Coors Light
(3)
Kimber S.
Since it was a gorgeous, sunny day yesterday, my friend and I made plans to meet here for Happy Hour. Wouldn't you know it? By the time we got here, the clouds had cruised in and the wind was starting to whip up! (Hello Colorado!) But dammit, we were determined to bask in the beautiful scenery of the patio anyway, so we seated ourselves at a table outside and our excellent waitress came right out and brought us the HH menu and took our drink orders. The Chart House offers Happy Hour drinks and menu items from 4PM until 7PM, Monday through Friday. In my opinion, this is the best way to experience the Chart House as far as value and quality. Their HH menu includes various appetizers from $4 to $6, and glasses of wine, cocktails and martinis from $4 to $7. After our first glass of wine, the wind got the better of us, so with the help of our very accommodating waitress, we moved to a table inside the bar area and ordered a couple of appetizers (and more wine). The chicken lettuce wraps came 4 to a plate for $6. The lettuce was super fresh, crisp and the perfect foil for the well seasoned chicken, veggies and crispy rice noodles that topped them off. The fish tacos were made up of Cajun-spiced mahi and came 2 to a plate for $6. So for about $24 (before tip) we enjoyed a total of 4 glasses of wine and a couple of yummy snacks that filled us up and didn't break the bank. Hopefully, the weather will cooperate next time.
(4)
Steve M.
Great food, consistent service and fabulous views. Ask for Jason, he is an amazing server!
(4)
Stan D.
We went to the Chart House for Easter Brunch. We were not disappointed. Yes, it's a bit pricey, but part of the price includes the ambience, the view, and the friendly service. Being vegetarian, there wasn't a lot on the menu for us to eat, but they did have an exceptional salad bar, and they do have a "sides" menu. Vegetarians can dine with their carnivorous friends, and not worry about starving For us, it was nice just to spend time with the family, and to be treated like kings, which we were the entire time we were there. I am not accustomed to such great service, and I don't know if that was because of the holiday, or if they treat people like that all the time. At $16.99 for the salad bar, ($8.99 with an entree), it had better be good, and it was. I am under the impression that the prices for everything change since the menus they gave us had prices listed, but the take-along menus available at the front desk do not. The salad bar was well-attended with staff specifically there for that purpose. They had one guy mixing up Caesar Salad right as-needed right in the middle. Nothing ever went empty, and everything was very fresh. We were fortunate enough to inquire about the vegetarian items on the salad bar, and the waiter who responded was vegetarian, too. That's good luck in a steak/seafood house. I really liked the place, but, to be frank, it did seem a bit expensive for value received just as some reviewers noted. I didn't mind. That just keeps me from eating more. The food was good, the service was excellent, and the location was superb. If you don't want to drive all that way, and enjoy that very special view of the mountains, you can probably find a similar experience at Simms Steak House down off 6th and Simms. Both restaurants are part of the Landry's chain of which there are many all over the United States. It's a cut above experience that you will pay a little bit more for, but some of us think it's worth it. The menu prices run in the $20 to $30 range, at least on this day, with the most expensive single menu item being the surf and turf for $64.
(4)
Nathan J.
Unrelentingly awful...honestly. Once a bastion of decent modern American seafood in the Denver foothills, the Chart House now looks more like a Red Lobster...without the delicious cheddar biscuits or friendly service. Maybe the Chart House will eventually serve the same fate as Landry's appears to be nearly complete in ruining another once great dining spot. If you must, come for a happy hour drink then head elsewhere to grab dinner. We had booked Chart House for our annual company holiday party, and had a prix fixe menu. I'll skip the gory details of the majority of the disaster because browsing the other reviews they are covered well. It seems to be no secret that this place has gone way downhill. However, one interesting item of note did occur. We had one steak option on the prix fixe, and several people took this option up. The waiter took our orders and then returned shortly thereafter to inform the steak eaters that they would not be getting their steak cooked to temperature, unless they ordered medium as all steaks were to be served medium only. No exceptions. This is extremely unacceptable at any restaurant, when you take into consideration that the 8oz filet is $32 on the dinner menu it's darn near laughable. It was the point at which I stopped caring knowing that I would never again return If it wasn't our holiday party we would have just left, it was literally that bad. We are still talking about it around the office weeks later. On a more positive note. The views remain superb at Chart House, which was the only reliable part of the meal.
(1)
Sylvia B.
My significant other and I have a tradition of going out every Christmas. We just moved to Genesee, so we were thrilled to find out that The Chart House was open. Our experience was less than sub par. I would say that we are positive, "cup half full" kind of people, and I've never left a bad review before, but we were so disappointed in our experience. We arrived around 7:15 and were not greeted by out waiter, not brought water, until 7:30. It was Christmas and we were enjoying conversation, so it wasn't a big deal. It took another 15 mins to deliver a bottle of wine; again, not a huge deal. We ordered an appetizer and soup. It took a while to deliver, but they were both delicious! I'd say around 8pm we finally ordered our entree. We had checked out the menu online and were craving prime rib. At this point we were not starving, so we opted to split the 18 ounce cut ($40). We ordered medium rare and mentioned to go more rare than medium. The wait was a bit longer than expected, but we didn't complain. The cut was delivered pretty much well done. I waited in college and law school, so I rarely complain, but for $40, I wanted to at least enjoy my Christmas dinner. The waiter was understanding and came back to explain that the prime rib was announced no longer medium rare around 6ish (not sure why he didn't mention it earlier). We then settled on the NY strip. The inside was definitely red, but the outside was charred. It wasn't horrible, but not good-definitely cooked quickly. Honestly, we could have cooked one better ourselves. The manager never came to apologize or speak with us. We expected our steak to be comped, and all the waiter could offer was a free appetizer or dessert. When we expressed our disappointed and desire to speak with the manager, the waiter said, "Well it's Christmas, I think my manager just wants to get out of here." It left us all feeling uncomfortable and the waiter in an awkward position. Very disappointed and will not be back. When your meal doesn't turn out the way you expect it, you'd hope management would at least apologize and address it. If we could do it over, we would have driven to Denver or just stayed home.
(2)
Michele W.
I had read some mediocre reviews but wanted to see for myself. Had great wine, the lobster bisque was great...thick w/ good chunks of lobster. I had the peppercorn medallions...juicy, medium-rare. My husband had the seafood special. Our waiter was fairly attentive, yes--at times had to flag him down, but that's not unlike just about every other place we've been to that I would say was excellent otherwise. It was good to see the place busy, and think we'll try it again.
(4)
KAB C.
Disappointing. Especially for the money and the drive up to Gennesee. The food was okay but not what I would expect for the prices. The service was friendly but painfully slow and inattentive. We were there for almost 3 hours and while we wanted to enjoy a leisurely meal, we found ourselves waiting for refills on water and wine and more than once had to remind our waitress.
(2)
Michelle N.
My husband and I have been celebrating birthdays and other special events at the Chart House for years. Always excellent food and service...not any more. We were there to celebrate our anniversary last night. The restaurant was comfortable as usual, but we were not seated at a window table as requested in a reservation a week previous. No biggie I guess. We waited a long time for drinks and then started with still great chowder and salad bar, although my husband had nearly finished his salad before they brought my chowder and offered pepper. Then came the very long wait for the entrees. My husband had the Mahi Mahi. The fish was dry and the purple sweet potatoes tasted as awful as was the presentation. Because they changed the scallops to a basil thing I went with the Tour de Shrimp. It was OK. The crab stuffed ones were mushy and the coconut crusted were dry. I understand that food is trendy and there is always change, but signature meals should always maintain. The servers were racing around panic-like and it was a Thursday night, and not that busy. The Chart House is a 5star, pricey restaurant with with a nice reputation. They have a lot of work to do on standards.
(2)
Sallie K.
2 stars at best. Food overall was very mediocre for the price. Started with the lobster and shrimp spring rolls. Not bad but for $12.99 I was expecting more. Ordered the apple arugula salad and clam chowder as my meal. The salad was one big mushy mess. Had to send it back. The waiter returned and said they were out of arugula so I'd have to order something else. He recommended the spinach salad. I agreed. Not terrible but WAY to heavy on the egg and not enough dressing. Now for the clam chowder - that was a winner. My husband got the macadamia crusted mahi which he said was just OK - kinda soggy. Overall, spent WAAYY too much money for the quality of the food. Service was great but I'd rather have great food. Would order the clam chowder again if I ever went back but that's not likely.
(2)
Mare W.
OMG. This place is incredibly expensive with mediocre EVERYTHING. You can get the same thing for a qtr of the price and most any steak houses were better than my filet. On top of it, each drink was $11 and so you'd think...hmmm...maybe it s the ambience. THis place for what they charge, should do some MAJOR updating. Old bathrooms, old everything. On top of it, the more intimate booths, aren't at all, you eat where you can hear the conversations when the couple next to me was three feet away! Save your well earned bucks...I would never go back.
(1)
Graham K.
We came in for oyster appetizers and drinks at the bar There was nothing *wrong* with the place, just not a whole lot of things that were beyond Meh. Ambiance is church like - no music at the bar. Bartender was friendly when he was needed, but not what I'd call attentive. Mostly he just stood in front of us and washed what appeared to be every glass being used in the restaurant - an endless stream of dirty glasses. It was kind of like drinking in the dish room. Employees seemed.....well....unhappy. Not conducive to a good time. Great selection of scotch at the bar though and the oysters were OK.
(2)
Michele R.
Wow - what a disturbing let down. I came here with 10 other family members to celebrate a birthday. We all fondly remembered Chart House as a classy restaurant with great food and good service and were excited to eat here. From the moment we sat down, the entire experience was shockingly bad. First off, I have never met ruder servers in my life. As a large table, two servers came to each side of our table and brusquely began asking for drink orders (without so much as a hello). After my fiance ordered his drink, I attempted to do so when the waitress awkwardly explained that I wasn't allowed to order from her as I was on the wrong side of the table. Okay. I don't think I saw a smile from a server the entire night. Our waters were almost never refilled and I had to ask 2 separate times for a glass of wine (taking over 30 minutes because the waiters NEVER checked in). The food was mediocre. Nothing terribly bad, but I wouldn't rave about it. The kitchen messed up several requests (my sister was given an entirely different side, when she explained this politely, she was given no apology) At the end of the night, we were given 2 dessert menus to share among our table. My sister was holding her menu, reading it, when a waiter suddenly walked by and ripped the menu out of her hands before handing it to the table nearby. They didn't even say a word. When our waiter came back, my sister explained what happened and our waiter then took our second menu from my cousin down the table and gave it to us. So bizarre. We then ordered several desserts. We specifically requested a dessert w/ a lit candle for the birthday celebrant. After 20 minutes, the staff informed us that they could not "find" a candle. We were pretty shocked - a nice restaurant should be prepared for special occasions - but it wasn't the end of the world. That is, until 2 minutes later, when the table next to us had a dessert delivered with a lit candle. One of my family members mentioned this to the waiter and he said, "Oh, you don't want THAT candle...we found it sitting under a computer." Um... so.... you just admitted to breaking health code and serving your customers a candle you found rolled under a computer? Literally, this was the most shocking service I've ever experienced. My grandfather shelled out nearly $1,000 for this meal and we received fast food-level service. I will certainly not be returning to this establishment and will make sure to tell my friends not to go unless they want a special evening ruined.
(1)
D P.
Extremely disappointed. Have always loved the Chart House restaurants but not tonight. 730 reservation, table at 8. Couldn't get to the bar--understaffed and too crowded. Was happy to see that the salad bar had returned--always loved that part of the restaurant--but dirty, picked over and in need of some refills. Continually the whole night. My meal was very nice. My partner was not happy. $30 bucks for four small shrimp and three slices of beef. Not impressed. My crab stuffed shrimp was very nice. Overcharged on the bill or the waiter would have gotten 20%. Seems like this is now part of a big company and the food, service, etc. show it. Disappointing as remember wonderful meals in Maui, Palm Springs, and Saucelido. I would choose a different restaurant for the money. DLP
(2)
Tewey S.
The evening started out well. The waiter seemed very attentive, but after he asked us three times if we wanted the "kitchen to start preparing an appetizer" I felt it was a bit too much. We settled for Lobster bisque which was excellent. The clam chowder was good too, but was served lukewarm. When we ordered our meals, we were told that even though the mahi wasn't checked on the menu, they had it and it came with a crab/avocado on top accompanied by asparagus. I ordered it. Then the waiter came back and said the mahi wasn't available and it was actually another fish that was prepared the same way. Since it was only $2 more, I ordered it. Overall, it was very good although they use a bit too much salt for me. My beau's meal was good...he had ordered the short ribs. We ordered the chocolate molten lava cake for dessert. I had this 20 years ago and still remembered it. Well, I should have left it as a memory. It came out cold and the molten was more like rock. I mentioned it to the waiter, and he brushed over it saying that sometimes they leave it to cool too long. Big disappointment...it needs to be served warm. Then the bill came. The fish I ordered had a base price, then an upcharge for asparagus and another upcharge for the crab topping. My $36 fish dinner was now over $50. I asked the waiter about it, and he said "gee, didn't I mention that?" He offered to talk with his manager, which I agreed he should do. The manager took off the cost of the crab topping but not the asparagus. We paid the bill and left. On the way out the manager thanked us for coming. I mentioned the incident to him and he said he would make sure the waiter was better educated in the future. He said that there was no way to remove the cost for the asparagus (yeah, right). I told him that educating the waiter was one thing, but that our anniversary dinner was very disappointing. He didn't offer to make it right. They lost a repeat customer because of a $5 upcharge on asparagus (which we didn't eat because it was way too salty.). All in all, it was an okay place. Be very careful of the up-sale and up-charges. It was very crowded and not what I would consider a romantic restaurant at all. There are many better, less expensive restaurants out there. We won't be back.
(3)
Christine D.
The Chart House has been a mainstay restaurant in Genesee for several decades. It is a nice setting for an evening getaway outside of Denver. Unfortunately, this is a corporate restaurant chain where staff turn over frequently and the general managers are non-accountable. The waiters are not trained appropriately and don't listen when taking an order. Mistakes are made on charges and food quality is marginal. The health department ought to inspect this restaurant more frequently. Think twice before having dinner at this place.
(2)
Carrie R.
If the entrees here cost $15-20 instead of closer to $30, I'd give another star. But if dinner for two is gonna cost me $100, (without wine) then it'd better be pretty close to flawless. We started with the crab-stuffed mushrooms, which were very generously stuffed. They were OK. Then I had New England clam chowder, which was OK. My honey got the lobster bisque, soup he constantly craves. "Sherry laced" warned the menu. I think it meant to say "Sherry based." Inedible. The waiter took it off the bill. Then came the entrees: the man got Shrimp Fresca. Shrimp were good but way too many tomatoes in the pasta. I got Dynamite Mahi Mahi, which I could barely eat. The sauce was just not right. A bit of a kick, in a rich cream sauce: the chef should eat some Indian cuisine to see how cream and spice SHOULD go together. The rice pilaf was too salty. Also, the Coke was flat and too heavy on the syrup. Ambiance: easy listening jazz. The lights were so dim I left with a headache from eye strain, trying to look at my hot guy from across the table. I was the youngest person in the restaurant, with the exception of the staff. It all made me think: if you like "Smooth Jazz 104.3" and bland, heavy food and you have plenty of money laying around, and are 60 or above -- this place was made for you. There's supposedly a great view, but we sat on the parking lot side. I dared not venture to the other side of the restaurant because a) we were packed in there like sardines, and b) it was so dark I never would have found my way back. Bottom line: not worth the drive or the money.
(2)
SHN H.
ZERO STARS! Last weekend my brother-in-law had his wedding reception at The Chart House in Genesee, CO. I was apalled by the poor service. This is a high priced seafood restaurant that was staffed by teenaged waiters that knew nothing about the fish, cooking methods or wine. We ordered several bottles of red and white wine for the table. At one point a waitress tried to take a full bottle of Chardonnay away. I spotted her and stopped her. I asked her where she was taking it, and she said, "oops, this one is full." I'm not talking a little left -- it was tip-top full -- untouched, and a $55 bottle at that! At the end of the meal, the manager came around handing out 10% off coupons for "any restaurant in the Landry's restaurant family." His demeanor could not have been more wooden or cold. He was invisible for the entire evening, in spite of the fact that we dropped thousands of dollars that night -- and it was a wedding dinner. Save the cheezy marketing for the casual diners. A party of 20 at a wedding dinner does not want coupons. My wife had a lobster dish that I would have expected from Red Lobster, not a classy place with these menu prices. I had blackened halibut. It was totally dry. The sides were not creative. The desserts were no better than Betty Crocker. I'm really surprised. People must eat here for the view, it's not the food or the service.
(1)
Katherine P.
My husband and I had reservations to celebrate a very special anniversary dinner at the Chart House last night. We arrived early and went to the lounge to wait for our table. The lounge/bar at CH was nice, the bartender was good, he had nice recommendations. The hostess came to tell us they had a table for us, it then required we return back to the front desk to be seated, she didn't take us from the lounge to our table, just a little odd. The server once we arrived at our table was OK, not exceptional or at all great. He was task driven, what I mean by this is he was multi-tasking while interacting with us at the table, his attention was not towards the guests, it was towards his tasks. We spent just over an hour in the restaurant, the selections were limited; the meal was good; the spinach salad was exceptional, a nice yummy dinner. Was this meal worth the $$$$ The price, NO. It was 2X what we spend at our favorite restaurant and we did not purchase a bottle of wine. The specialty dessert that was pitched early and was focused more on the fact that "it takes 30 minutes to prepare, so we just need you to know that and get that going if you want that." "We opted out" of their Godiva Brownie whatever (see I cannot even remember the details, just the it takes 30 minutes to prepare) since we were looking forward to mud pie anyway. The restaurant was NOT busy which was of some surprise since it is Restaurant Week and no we did not go there to participate in their Restaurant Week Special Menu. The attention to details was lost, we frankly expected better. The final point to spark this review was the "Pitch" that we listened to at two prior tables to "Sell a membership as a Landry's Member"... for an additional $25 you too can become a Landry's Select Member and get X,Y,Z rewards when you dine at any of our blah, blah, blah. restaurants. Not something I expected, kind of like the Village Inn "did you save room for Pie" line; and it really dulled the overall experience. Very disappointing experience. The Chart House was a restaurant of our past that we would share with family and friends and special occasional and the past is where it will return. We will not be dining there again.
(2)
David C.
After a nice hike in Evergreen, my friend suggested we go here for dinner. After telling me it was a bit posh, she assured me that she goes here after work wearing scrubs all the time but when walking up from the parking lot, there was a couple decked out in a tux and little black dress behind us so I expected to be looked down upon wearing a hoodie and baseball cap. I felt a bit better when I realized the restaurant was pretty much empty and we sat over in the corner, out of the way by the fireplace. The waiter was a young kid and he was a little bit over the top..."would the gentleman care for a cocktail?" err no just give me a Fat Tire and keep em coming, he never did lighten up and it kinda got annoying as you are meant to adapt to your customers. I ordered the Mahi mahi blackened and it came with veggies and cute little pyramid of rice. It was my first seafood in this landlocked state and even tho it was pricey, it was also very tasty, cooked to perfection with the right amount of spices. I typically don't care for these high end chains but I enjoyed my meal, its nice and comfy inside and the servers were attentive so worthy of three stars.
(3)
Julie L.
Awful food! I had heard good things about this restaurant so i decided to try their happy hour. I ordered the spinach and artichoke dip, tempura shrimp, fish tacos, and firecracker shrimp. I can tell you that the spinach and artichoke dip tasted worst than frozen TGIFriday's frozen dip. The shrimp was not "deveined" meaning you could see shrimp feces left on it and the shrimp was tough! Not to add I could smell something fishy while sitting at the bar. The first tacos were super bland and tortilla was cold and tasted like it came straight out of a bag. The firecracker shrimp again were tough small and tasted worst than store bought frozen shrimp. The also had "kimchee sauce" on them but it tasted just like spicy mayo on sushi rolls. Oh, and let me add that they do not serve one decent bar on draft and no IPA, or pale ales in the place. The only thing I can say nice about this place is the bartender was nice and he made a pretty good ginger margarita. This restaurant is not worth the money or your time. I was extremely disappointed with the food and I am extremely glad I didn't go for a dinner where I would have wasted a lot more money.
(1)
Golden S.
Overpriced, poor service and poor food. Place smells odd too. Don't waste your time and money.
(1)
Renee M.
Had reservations for 2 on Christmas Day...It was terrible. We had 3 drinks before our food finally arrived. When you pay $6.00 for a baked potatoe it should be hot when served. The whole meal was cold. It was terrible. So needless to say we didn't eat Christmas Dinner. Will never be back..
(1)
RJ J.
I've been in the service industry 20+ years and my partner has been a chef 20+ years. Being new to the area, we saw the restaurant listed on the $52.80 deal. On a Friday night we found ourselves in Golden and decided to drive a little further and try the Chart House...a decision I greatly regret. First, I could see if it was warm and we were going to sit on the patio, have a drink, and an app. I might return. I'll never be back for dinner. First, it was freezing. We decided to forego wine and get hot tea. The second we declined the wine, the peppy waitress turned into a bland, unattentive robot. Second, since the meals do not come with salads we decided to get the salad bar. In preparation of a hardy meal, I only one plate and to taste the different items. The $8.95 charge is ridiculous for what they offer. One side is your basic salad bar and the other is an uncreative mix of "salads" and some fresh fruit. For example, there was marinated mushrooms which I think the marinade was just Hidden Valley Zesty Italian dressing. Plus, it is setup at an angle. You have to contort around the glass to get any of the top items. I watched this poor 6+ foot guy just finally give up. Third, the food. We had the crab stuffed mushrooms. It was the most dissapointing stuffed mushroom I've ever had. The crab tasted slightly off and there was no flavor. I had the prime rib which was edible. The mashed potatos were lukewarm at best. The butter wouldn't even melt. What $100/meal for 2restaurant serves cold mashed potatoes? My partner's Sea Bass was still ice cold in the middle. The highlight of the meal - the house dressing on the salad bar and the AuJus for the prime rib. Best part of the evening, getting home and making homemade cinnamon rolls.
(1)
Jamie L.
This was a "Special Occasion" dinner for two. We called ahead and made reservations, although it became obvious they were unnecessary since the restaurant was nearly empty. Nevertheless, we were first offered a non-window-facing, non-booth, middle-of-the-room table, despite the fact that nearly every other table was, and remained for the entire length of our visit, empty. We had to ASK to sit in a comfortable, window-facing booth. One of the man reasons that customers choose a Chart House restaurant is because of the unique views at each one. So- this was unacceptable. From the moment we sat, there was an alarm sound / buzzing going off behind us. We inquired about it to the server, and her reply was "Oh, yeah, it's stuck. We called management, they said we have to leave it." Well. It's not exactly classical music, and it was there the entire length of our dinner. Again: Unacceptable. Both of us opted for the Salad Bar with our entrees, since the Chart House Salad Bar has been a tradition for both of us dating back 20 years. I'm sad to say that the unattended salad bar, with its' wilted 'caesar' salad, depleted selections, and dirty plates was also a severe disappointment to us. As was the fact that employees began "packing it up" while we were standing right there! And it was nowhere NEAR closing time! Again: Unacceptable. The meals: The prime rib was pink... on one side. The other was thoroughly brown... and had been ordered Rare. We had to ask twice for horseradish, butter and sour cream for the baked potato, and also for a drink refill. The scallops dish was overly salty, and a watery brown sauce sogged on the bottom of the plate. The rice couldn't even absorb the overly salted palette, and was lacking in any "coconut ginger" flavor touted on the menu. Also: Each scallop was cooked differently, one was nearly raw, one was so overdone it was actually chewy. Now THAT takes talent! When you are paying nearly $30 for an entree, this is AGAIN: Unacceptable. Naturally, we chose to forego dessert and hightail it out of there. The next time I have the urge to drop $100 on dinner, someone please kick me if I head west on I-70 toward Gennesee. Or toward any other Chart House Restaurant, for that matter. Thanks.
(1)
Danse L.
Happy hour was a good deal (5-7). Had a couple glasses of wine, spinach artichoke dip, ahi tuna "nachos," and prime rib sliders for less than $25. Not the best, but not the worst either. Nice fire pit and views! The place could definitely use a makeover and then the dinner prices may be worth it.
(3)
Chris H.
This is one of our favorite places to go for Happy Hour because they have high end apps for half price that are thee best plus their drink specials are awesome. Great atmosphere and top notch service. We also eat here for dinner and that was amazing too. Make sure you sign up for their rewards program, best deal ever!!
(5)
Jim S.
Went here for an office dinner recently with approximately 20 in our party. The service was fair. However the food was very disappointing. One person in our party ordered and then found out they were out of that fish this was at 7 PM on a weekday). Two others ordered salmon and it was extremely over cooked. Two others ordered steaks that were not cooked to their order. All in all I am glad I was not the one paying for the meal.
(1)
Peter D.
Went here for Restaurant week. Overall, the food was delicious. For appetizers, my girlfriend got the coconut shrimp and I got the clam chowder. We both loved it. After living in San Diego and eating fresh seafood, I was surprised at how good the clam chowder was. For our entrees, the miss got the Brandy Peppercorn Medallions and I got the Crab Stuffed Tilapia. Again, dinner was delicious though I think the peppercorn was a little overwhelming and the presentation for the crab stuffed tilapia was lacking. We ordered a side of asparagus which went really well with our entrees. For dessert, my girlfriend got the mud pie and I got the key lime pie. The key lime pie tasted more like a cheesecake but was still delicious. Overall, the food was great. The only thing was the wait was a little long, especially after making a reservation. We came in around 7 and requested a window seat but wasn't seated until 30 minutes later. The maître d' was extremely nice and kept checking up on us and apologizing. Also, when we ordered our pre-dinner cocktails, it did not arrive until after the entrees, though I was surprised that the food was brought out so fast (probably because of restaurant week). Again, the maître d' came over, apologized, and comped our drinks, which we weren't even expecting at all. I think it is a great place to take someone on a date. There was a good ambiance and even though there were minor issues, I rarely see such exceptional customer service. I would definitely come visit again.
(4)
Joan T.
We haven't been to a Chart House for years as there are none close to us. On our way back from the mountains, we needed to stop and eat, so we chose to go here with another couple. I read the reviews due to not having dined there for a long time. Wow. Great disparity. Sorry about the bad experiences, but our experience was with the four star folks. The service was great, the food was delicious. The salad bar, which was enjoyed by the husbands was as good as ever. My husband had the prime rib, which is hard to find good ones, and really liked it. Little fat and lots of meat. Excellent cut! Good flavor. The other wife and myself had the scallops, which were excellent. And generous! So all in all, a very good experience.
(4)
Nikki D.
My family and I come here for almost every special occasion. I'm a prime rib snob and they have one of the best in colorado. Love the view and the salad bar. Never had a bad experience!
(5)
Mark M.
DENVER RESTAURANT WEEK DISAPOINTMENT Went for Denver Restaurant Week $52.80 deal. Table was ready and service was good. BUT we were very surprised by the poor selection and quality of food served. My understanding was that Restaurant Week was a chance for a restaurant to showcase their restaurant and food so to impress patrons so they will return for future visits. What we found was the 5280 selection of food was minimal (no salad offered for example and entrees were small prime rib, tilapia, or chicken. Not very impressive). Portions were very small, quality of food was mediocre. It seemed that the Chart House was trying to cut costs/quality/selection to maximize profit. Bad idea, we will not be returning the the Chart House.
(2)
Sean C.
The Chart House Restaurant (A Landry's Chain - this location in the foothills above Denver) Blows! That's the short version - long version follows. This isn't bad customer service - just a complete lack of customer service. We had an 8PM reservation and arrived at 8PM. We were told that reservations were running late and we could wait in the bar area. We stood by the bar for over 5 minutes and never were acknowledged by a waitress or bartender. I have never felt unwelcome in a bar/restaurant before but did in this place. The bar was not that busy. We asked a server if we could sit at one of the tables and she said yes. While sitting there waiting multiple wait staff walked past our table multiple times without making eye contact with us. Another group came in - sat right next to us and were served immediately. After 20 minutes we left. I would have liked to tell the hostess of my disappointment or talk to a manager but there was no one at the front desk. So we just left, drove down the road and had a pretty good meal at El Rancho. I was kind of hoping they would call my cell wondering where we were but they did not. With the money we saved I'm gonna go get a live lobsterzilla at Pacific Ocean market for dinner tonight. I am very disappointed. We were also the nicest dressed people in the room. I really think if you are going to spend a couple of hundred dollars on a nice dinner that the other patrons might put on long pants or a shirt with a collar. Ladies, maybe a skirt and shoes instead of the denim mom jeans and flip flops. This is a freakin white tablecloth sit down restaurant. I did share my frustration with Landry's Corporate web site and will see if they respond. Thanks for listening.
(1)
Kelly R.
Had dinner at the Chart House for my birthday with my family. It was a fantastic evening! The waitress, Katie, was perfectly matched for my family who can be boisterous and comical at times. She was great! The food: I had the Seared Scallops- The dish was elegantly prepared and well seasoned. As many people who know me know, I crave simplicity in food..and this was done to taste simple, although I know it was not simple in it's preparation. The scallops were large and the rice was a nice side dish. Everyone else at the table was exceptionally satisfied as well: Beef Tenderloin, Prime Rib, Red Snapper.... And what can be said about their Lava Cake? I am not one who normally orders deserts, but obviously for a birthday..it's a must. It was decadent....i wanted to take another one home. The environment is relaxed, yet upscale...perfect for a birthday (or any other special event). While we didn't have a table looking out over Denver, where we sat was great...nothing better than a big, round table to make everyone feel a part of the group. I hadn't been to Chart House in a couple years, but will be headed back soon...I forgot how cool this place was. I read the other reviews, and while I am not sure why their service was so poor, i do know that sometimes restaurants are off..so I hope those visitors will give The Chart House another shot: check out these cities: Portland, OR; Aspen, CO; Dana Point, CA...I am pretty sure they are all still open...and all still amazing. Thanks, Katie & the Chart House for making this birthday dinner a great one!
(4)
John F.
Good food, professional non-over bearing service, great atmosphere.
(4)
Peggy R.
Very mediocre. Would not recommend. Way over-priced! Had the Mixed Grill Seafood - shrimp was poor. So were the potatoes. Husband's NY Strip was poor. Sad to spend so much money when any old chain would better for less $$.
(2)
Robert W.
Terrible Food and grossly overpriced for what you get! Arrived there at 8 30 on a weeknight to see a total on 2 other tables taken in this large restaurant. Thought Hmmm? but kept an open mind. Exterior it is a gem set aside a hilltop overlooking /denver. Inside it is best described as a dated dining room in a dated B Motel. Food was gross. Salad bar was mundane and appeared identical at what you used to see at Wendys or a 10 dollar Country Buffet. Beets, frozen peas, chopped eggs etc,. The Tuna at $36.99 was the worst I have ever had. Server saw that it was poor equality and couldn't cut with a knife and took it back. It was fibrous poor quality and inedible. No way that was A grade ahi sushi quality , it should have never been served. Replacement tuna arrived, Half was not good but edible as it was late and I was hungry (otherwise it would have been sent back), other half I covered with the cold mashed potatoes and left it on the plate. I have used better quality fish than this for bait in the Gulf Of Mexico. Warning , They have a 29.99 3 couse dinner (short rib, Tillapia , etc) that sounds good but server advised it is petite, very petite, so I guess we figured out why the place was empty. If you want a boring so so sale bar and a piece of poor quality fish you could probably do better at the Country Buffet in Arvada. Same salad Bar, Better fish, plentiful food, same dated decorations, and about 80 % less cost. PS: only savings grace was that staff comped my wife's chocolate lava cake desert because of the tuna . The chocolate lava desert was probably the best she has had and she is an aficionado on this particular desert. I told a knowledgable fisherman about this incident and based on my description, he believed that it may have been Bonita , instead of Yellowfin Tuna.
(1)
Deana W.
The Chart House apparently has 27 locations, so they must do something right. Having read the reviews on yelp prior to going, I was not expecting much, but seeing as how my wonderful brother-in-law was treating (he is the consummate host!), my mind was open. The atmosphere is sophisticated, if not a little staid. The waiter was aloof, not ingratiating. I ordered a Caipirinha (national cocktail of Brazil) and was told that they couldn't make it. Many places will try to accommodate you by asking what is in your drink, so that they can offer to create some facsimile to show their eagerness to please, but not at The Chart House. We began our meal by having the salad bar (5.99 with an entree). The presentation was inviting, and the choices seemed very fresh. There was a gentleman there making the Caesar salad, as we watched. This was an upscale feature. Fresh fruit, juicy pineapple, ripe strawberries, and red and green grapes round out the choices. The surprise was the caviar with chopped red onion, creme fraise, and chopped egg. The caviar did not pop in your mouth, but hey, this was only 5.99 with an entree. Be real. A basket of Squaw bread and crackers was placed on the table with butter. This was very rustic and had a delightful molasses flavor. The recipe can be found on line with a Google search. The offerings on the menu are sufficient to please most, with the standard preparations (i.e. macadamia nut crusted). Although these are always good, at these prices, one would hope they might aspire to more cutting edge cuisine. I ordered the Macadamia nut crusted Mahi Mahi with peanut sauce (heavy and cloyingly sweet). While it is standard fair at most fish restaurants, it is usually good. The Mahi Mahi was tender and flaky, with only the very end portion being too dry. But by the time I got to the end I was full. My dish came with the ginger rice which was tasty, but dry. My husband opted for the pan seared sea scallops with bokchoy and ginger rice. His rice soaked up the juice from the scallops and bokchoy and consequently was very moist and and delicious, while my rice was served on the side, and as I said, was dry. Another member of our dining party ordered the lobster & 6oz fillet. She seamed to all but lick the plate, so I'm going to go out on a limb and say she was well pleased with her entree. My other dining companion had the garlic & Parmesan crusted halibut. He also seemed to be a member of the clean plate club, so he got dessert. I will say that I felt that the chocolate lava cake was the star of the evening. The cake was served hot out of the oven (you needed to order it with your entree so they could bake it). The cake was dripping with hot fudge sauce and topped with a melting ball of vanilla ice cream. This my friend is decadence at it's finest. The cake was shared by all four of us. Easily the highlight of the meal. In closing, sit on the deck by a roaring fire, have a cocktail, while enjoying the beautiful mountain view with the lights of Denver in the distance. Just don't order a Caipirinha, 'cuz you can't have one!
(3)
Mike A.
This Chart House is not what it was once. Service has gone from excellent to variable at best. For the prices, it is quite rushed most of the time. If you get a good waitperson you will have a good experience; if not, not. The food is OK but expensive for what it is and the menu is too large to do it all well, IMHO. A place to go to entertain out-of-towners, guests and group special occasions; the ambiance is the strong suit and that is what you are paying for here. We go with an entree and the salad bar these days and only go once a year down from three-four times a year. The prime rib is probably the best pick, meat; snapper Hemingway, fish. The lava desert, still tasty and impressive is about one-half the size it once was, years back.
(3)
Kathy B.
My husband and I ate 5280 here and were very happy with our experience. Our server Joshua, was attentive and helpful with choices. Not sure about the serving size, we split the $5 chopped salad, was delicious but definitely not needed as our serving portions were more than we could eat. We have chosen the Chart House for several special occasion meals and always enjoy our meal and service.
(4)
Tammy F.
The food was delicious, the service was friendly but slow.
(3)
Jaime D.
Chili's quality food, dressed up in savory sauces, accompanied with robotic service. each server said the exact same thing to every table; I suspect they were reciting a script. there was an overall lack of love and sincerity oozing from every corner of the building. this was not surprising as I saw management scold and humiliate servers on two different occasions, right in the middle of the dining room! on the bright side, the outdoor seating was gorgeous, and the service was less scripted and, consequently, more genuine. also, the happy hour prices were much more tolerable. we should have stayed there instead of going inside when our table was ready. food is decent, but no where near worth the price. Let's go to Table 6 or Potager and spend less money! this is not a bad stop on the way up or down the mountain, but only if you sit outside for the view and a snack - and only during happy hour.
(1)
S. J. C.
I admit I like the Chart House mostly for its ambience and the excellent salad bar. The entrees, however, are consistently lacking. I've probably had better prime rib for a lot less money at the Riviera in Black Hawk. During a recent visit to the Chart House, the mixed seafood grill my spouse ordered had to be returned because the salmon was inedibly old and fishy tasting. They should have comped the meal and didn't. This place is best enjoyed on a warm summer evening on returning from a day in the mountains. Sit on the patio, order a beer and some clam chowder, and forget about the entrees.
(2)
Ryan L.
This is a great place to take a date for dessert! The lava cake is to die for (but it take 30+ minutes). I'd also go with the cheesecake...amazing! Dinner is good, but pricey, especially if you're have a glass or two of wine. The atmosphere is decent, but the location is amazing. If you're making reservations (highly recommended for Friday or Saturday night) ask to sit in the first room (avoid the third room at all costs...buzz kill!) The patio is a great place to hang out, but the Chart House is at a higher elevation, so dress accordingly if you're going to sit outside.
(4)
Michelle h.
My boyfriend and I went here for Valentines Day. We went at about 430 pm so we could sit by the window to watch the city lights come on. The view is pretty good. The service was outstanding. The food though was.. Not good. They had a special Valentines menu and we both had a surf and turf selection. My steak looked like it was just "flopped" down on the plate and didn't look appetizing at all. The presentation was terrible for them trying to be such a fancy place with the prices. Not trying to judge a book by its cover, we attempted the food. And well... Not good. The meat which was filet mingnon was hard to cut and chewy. The crab on top didn't taste like crab. The shrimp scampi was bland. The dessert which was a chocolate lava dessert was pretty good. Maybe it just was because of Valentines Day and they were busy, but my opinion is this place was terrible and way over priced for the quality.
(2)
Lenn S.
We had a Friday night reservation for 7:15 and got there about 7 or 8 minutes early. The hostess greeted us impatiently, said we were early, and that we should wait and would be seated shortly - our table was ready. We had an outstanding table next to the window - the views of the city are incredible. The waiter was very attentive, without being a nuisance. I had the prime rib with crab legs and my wife had the yellow fin ahi tuna - mine was very good but not outstanding, my wife's was "ordinary".
(3)
Sandi D.
Yet another restaurant that I WANT to love, but don't. So why do I keep coming back??? The patio. It is the perfect spot to sit and reflect on the day's hike or bike. It's right on the way back into town, and seems to call to me from the highway. Not only are the tables huge ( tiny tables are a pet peeve for most outdoor patios--no room for the food !!) but there;s a fireplace pit for those cool mountain evenings. If it weren't for the patio, I would never give The Chart a 2nd thought. The food is barely mediocre, and the staff is young and clueless -- 1st job for them and it shows. So far I've had the lobster bisque, rib eye, and various happy hour appys. The HH appys are cheap ( at least compared to regular menu items) but are teeny, tiny portions, are not very good. The wine list by the glass is limited, and quite expensive. Also, there is no happy hour pricing on wine--only beer and specialty drinks Can I cry discrimination? The rib eye was probably the best thing we had, but also the most expensive on the menu. Another location, location, location restaurant
(2)
Jen H.
the happy hour prices at the chart house are good but the waitress responsible for the bar area was responsible for too many tables and wasnt attentive. do NOT arrive late to this restaurant! clearly the wait staff wants to leave work early instead of create a welcoming and positive experience. the overall feel of this establishment is that it lacks a strong manager; the menu items are too expensive to have such a poor atmosphere.
(2)
Steven K.
Service mechanical. Food fine, not great. The bar and patio are pretty, so next time, i'll just go for a drink.
(2)
Michael L.
I do not disagree with past reviews however my wife and i went there fir our anniversary. They gave us personalized menu s service was amazing and food amazing. They remembered with a free creme brulet. They have a special section w 3 course meal fir $30. Had short ribs which were excellent. Wife had panko chicken and loved it. Apparently have a new chef who is a great addition. I would try again.
(5)
Susan B.
We love happy hour here! Great food and drinks at great prices! Go on Sundays! Travis in the lounge is a fantastic server and bartender! Highly recommend the shrimp tacos or fried artichokes
(4)
Alan F.
Went for Happy Hour Friday night, atmosphere was great with many folks celebrating the end of the work week. Happy hour wines were good. I had the Cab and my two female companions had Chard's. We decided to order a few appetizers which was dinner for the three of us. We ordered the Prime Rib Sliders, Calamari plate, Mediterranean Chicken and Fish Tacos. All of these were excellent. Our waiter was excellent and was very attentive to our need for quick service from the kitchen and keeping our glasses full. We will be back soon!
(4)
Shaun S.
I went here to celebrate after I graduated from professional school and thought that the Chart House was a special place. But that was in 2007, before I had the same and/or better meals at Oceanaire and Willie G's. We went for HH on Friday and left neutral, but we agreed that it was not worth the drive. The Great: The Ahi Nachos -- a must have! The Meh: Hummus Trio -- same as Simms Steakhouse The Bad: Firecracker Shrimp -- the sauce was excellent, but the shrimp were the size of a dime and FISHY. I have had better shrimp at Applebees. Thank god they drown these in delicious sauce because they would otherwise be inedible. I did become of big fan of the Chateau St. Michelle Riesling @ $4 per glass. The Prime Rib Sliders looked great, but we did not try them. Happy Hour Menu $4 Bruschetta Hummus Trio Spinach Artichoke Dip $5 Firecracker Shrimp Calamari & Friends Ahi Nachos $6 Prime Rib Sliders Fish Tacos Steamed Mussels $7 Martinis Chart House Cosmopolitan Apple Cosmo Tuaca Lemon Drop Mocha-Tini Pomegranate Tini $6 Cocktails Mango Mojito Pomegranate Mojito Agave Nectar-Rita Fleur d'Lis Willie Mary $4 Wines By The Glass Lindemans Bin 65 Chardonnay Chateau St. Michelle Riesling Beringer White Zinfandel Snap Dragon Cabernet Sauvignon Concannon Merlot $4 (Crappy) Wells Vodka * Gin * Rum * Tequila * Bourbon * Scotch $3.25 Premium Drafts Samuel Adams Seasonal * Dale's Pale Ale $2.50 Drafts Coors Light
(3)
Danse L.
Happy hour was a good deal (5-7). Had a couple glasses of wine, spinach artichoke dip, ahi tuna "nachos," and prime rib sliders for less than $25. Not the best, but not the worst either. Nice fire pit and views! The place could definitely use a makeover and then the dinner prices may be worth it.
(3)
Peter D.
Went here for Restaurant week. Overall, the food was delicious. For appetizers, my girlfriend got the coconut shrimp and I got the clam chowder. We both loved it. After living in San Diego and eating fresh seafood, I was surprised at how good the clam chowder was. For our entrees, the miss got the Brandy Peppercorn Medallions and I got the Crab Stuffed Tilapia. Again, dinner was delicious though I think the peppercorn was a little overwhelming and the presentation for the crab stuffed tilapia was lacking. We ordered a side of asparagus which went really well with our entrees. For dessert, my girlfriend got the mud pie and I got the key lime pie. The key lime pie tasted more like a cheesecake but was still delicious. Overall, the food was great. The only thing was the wait was a little long, especially after making a reservation. We came in around 7 and requested a window seat but wasn't seated until 30 minutes later. The maître d' was extremely nice and kept checking up on us and apologizing. Also, when we ordered our pre-dinner cocktails, it did not arrive until after the entrees, though I was surprised that the food was brought out so fast (probably because of restaurant week). Again, the maître d' came over, apologized, and comped our drinks, which we weren't even expecting at all. I think it is a great place to take someone on a date. There was a good ambiance and even though there were minor issues, I rarely see such exceptional customer service. I would definitely come visit again.
(4)
Joan T.
We haven't been to a Chart House for years as there are none close to us. On our way back from the mountains, we needed to stop and eat, so we chose to go here with another couple. I read the reviews due to not having dined there for a long time. Wow. Great disparity. Sorry about the bad experiences, but our experience was with the four star folks. The service was great, the food was delicious. The salad bar, which was enjoyed by the husbands was as good as ever. My husband had the prime rib, which is hard to find good ones, and really liked it. Little fat and lots of meat. Excellent cut! Good flavor. The other wife and myself had the scallops, which were excellent. And generous! So all in all, a very good experience.
(4)
Nikki D.
My family and I come here for almost every special occasion. I'm a prime rib snob and they have one of the best in colorado. Love the view and the salad bar. Never had a bad experience!
(5)
Robert W.
Terrible Food and grossly overpriced for what you get! Arrived there at 8 30 on a weeknight to see a total on 2 other tables taken in this large restaurant. Thought Hmmm? but kept an open mind. Exterior it is a gem set aside a hilltop overlooking /denver. Inside it is best described as a dated dining room in a dated B Motel. Food was gross. Salad bar was mundane and appeared identical at what you used to see at Wendys or a 10 dollar Country Buffet. Beets, frozen peas, chopped eggs etc,. The Tuna at $36.99 was the worst I have ever had. Server saw that it was poor equality and couldn't cut with a knife and took it back. It was fibrous poor quality and inedible. No way that was A grade ahi sushi quality , it should have never been served. Replacement tuna arrived, Half was not good but edible as it was late and I was hungry (otherwise it would have been sent back), other half I covered with the cold mashed potatoes and left it on the plate. I have used better quality fish than this for bait in the Gulf Of Mexico. Warning , They have a 29.99 3 couse dinner (short rib, Tillapia , etc) that sounds good but server advised it is petite, very petite, so I guess we figured out why the place was empty. If you want a boring so so sale bar and a piece of poor quality fish you could probably do better at the Country Buffet in Arvada. Same salad Bar, Better fish, plentiful food, same dated decorations, and about 80 % less cost. PS: only savings grace was that staff comped my wife's chocolate lava cake desert because of the tuna . The chocolate lava desert was probably the best she has had and she is an aficionado on this particular desert. I told a knowledgable fisherman about this incident and based on my description, he believed that it may have been Bonita , instead of Yellowfin Tuna.
(1)
Mike A.
This Chart House is not what it was once. Service has gone from excellent to variable at best. For the prices, it is quite rushed most of the time. If you get a good waitperson you will have a good experience; if not, not. The food is OK but expensive for what it is and the menu is too large to do it all well, IMHO. A place to go to entertain out-of-towners, guests and group special occasions; the ambiance is the strong suit and that is what you are paying for here. We go with an entree and the salad bar these days and only go once a year down from three-four times a year. The prime rib is probably the best pick, meat; snapper Hemingway, fish. The lava desert, still tasty and impressive is about one-half the size it once was, years back.
(3)
Kathy B.
My husband and I ate 5280 here and were very happy with our experience. Our server Joshua, was attentive and helpful with choices. Not sure about the serving size, we split the $5 chopped salad, was delicious but definitely not needed as our serving portions were more than we could eat. We have chosen the Chart House for several special occasion meals and always enjoy our meal and service.
(4)
Tammy F.
The food was delicious, the service was friendly but slow.
(3)
Jaime D.
Chili's quality food, dressed up in savory sauces, accompanied with robotic service. each server said the exact same thing to every table; I suspect they were reciting a script. there was an overall lack of love and sincerity oozing from every corner of the building. this was not surprising as I saw management scold and humiliate servers on two different occasions, right in the middle of the dining room! on the bright side, the outdoor seating was gorgeous, and the service was less scripted and, consequently, more genuine. also, the happy hour prices were much more tolerable. we should have stayed there instead of going inside when our table was ready. food is decent, but no where near worth the price. Let's go to Table 6 or Potager and spend less money! this is not a bad stop on the way up or down the mountain, but only if you sit outside for the view and a snack - and only during happy hour.
(1)
S. J. C.
I admit I like the Chart House mostly for its ambience and the excellent salad bar. The entrees, however, are consistently lacking. I've probably had better prime rib for a lot less money at the Riviera in Black Hawk. During a recent visit to the Chart House, the mixed seafood grill my spouse ordered had to be returned because the salmon was inedibly old and fishy tasting. They should have comped the meal and didn't. This place is best enjoyed on a warm summer evening on returning from a day in the mountains. Sit on the patio, order a beer and some clam chowder, and forget about the entrees.
(2)
Ryan L.
This is a great place to take a date for dessert! The lava cake is to die for (but it take 30+ minutes). I'd also go with the cheesecake...amazing! Dinner is good, but pricey, especially if you're have a glass or two of wine. The atmosphere is decent, but the location is amazing. If you're making reservations (highly recommended for Friday or Saturday night) ask to sit in the first room (avoid the third room at all costs...buzz kill!) The patio is a great place to hang out, but the Chart House is at a higher elevation, so dress accordingly if you're going to sit outside.
(4)
Mark M.
DENVER RESTAURANT WEEK DISAPOINTMENT Went for Denver Restaurant Week $52.80 deal. Table was ready and service was good. BUT we were very surprised by the poor selection and quality of food served. My understanding was that Restaurant Week was a chance for a restaurant to showcase their restaurant and food so to impress patrons so they will return for future visits. What we found was the 5280 selection of food was minimal (no salad offered for example and entrees were small prime rib, tilapia, or chicken. Not very impressive). Portions were very small, quality of food was mediocre. It seemed that the Chart House was trying to cut costs/quality/selection to maximize profit. Bad idea, we will not be returning the the Chart House.
(2)
Sean C.
The Chart House Restaurant (A Landry's Chain - this location in the foothills above Denver) Blows! That's the short version - long version follows. This isn't bad customer service - just a complete lack of customer service. We had an 8PM reservation and arrived at 8PM. We were told that reservations were running late and we could wait in the bar area. We stood by the bar for over 5 minutes and never were acknowledged by a waitress or bartender. I have never felt unwelcome in a bar/restaurant before but did in this place. The bar was not that busy. We asked a server if we could sit at one of the tables and she said yes. While sitting there waiting multiple wait staff walked past our table multiple times without making eye contact with us. Another group came in - sat right next to us and were served immediately. After 20 minutes we left. I would have liked to tell the hostess of my disappointment or talk to a manager but there was no one at the front desk. So we just left, drove down the road and had a pretty good meal at El Rancho. I was kind of hoping they would call my cell wondering where we were but they did not. With the money we saved I'm gonna go get a live lobsterzilla at Pacific Ocean market for dinner tonight. I am very disappointed. We were also the nicest dressed people in the room. I really think if you are going to spend a couple of hundred dollars on a nice dinner that the other patrons might put on long pants or a shirt with a collar. Ladies, maybe a skirt and shoes instead of the denim mom jeans and flip flops. This is a freakin white tablecloth sit down restaurant. I did share my frustration with Landry's Corporate web site and will see if they respond. Thanks for listening.
(1)
Kelly R.
Had dinner at the Chart House for my birthday with my family. It was a fantastic evening! The waitress, Katie, was perfectly matched for my family who can be boisterous and comical at times. She was great! The food: I had the Seared Scallops- The dish was elegantly prepared and well seasoned. As many people who know me know, I crave simplicity in food..and this was done to taste simple, although I know it was not simple in it's preparation. The scallops were large and the rice was a nice side dish. Everyone else at the table was exceptionally satisfied as well: Beef Tenderloin, Prime Rib, Red Snapper.... And what can be said about their Lava Cake? I am not one who normally orders deserts, but obviously for a birthday..it's a must. It was decadent....i wanted to take another one home. The environment is relaxed, yet upscale...perfect for a birthday (or any other special event). While we didn't have a table looking out over Denver, where we sat was great...nothing better than a big, round table to make everyone feel a part of the group. I hadn't been to Chart House in a couple years, but will be headed back soon...I forgot how cool this place was. I read the other reviews, and while I am not sure why their service was so poor, i do know that sometimes restaurants are off..so I hope those visitors will give The Chart House another shot: check out these cities: Portland, OR; Aspen, CO; Dana Point, CA...I am pretty sure they are all still open...and all still amazing. Thanks, Katie & the Chart House for making this birthday dinner a great one!
(4)
John F.
Good food, professional non-over bearing service, great atmosphere.
(4)
Chris H.
This is one of our favorite places to go for Happy Hour because they have high end apps for half price that are thee best plus their drink specials are awesome. Great atmosphere and top notch service. We also eat here for dinner and that was amazing too. Make sure you sign up for their rewards program, best deal ever!!
(5)
Jim S.
Went here for an office dinner recently with approximately 20 in our party. The service was fair. However the food was very disappointing. One person in our party ordered and then found out they were out of that fish this was at 7 PM on a weekday). Two others ordered salmon and it was extremely over cooked. Two others ordered steaks that were not cooked to their order. All in all I am glad I was not the one paying for the meal.
(1)
Peggy R.
Very mediocre. Would not recommend. Way over-priced! Had the Mixed Grill Seafood - shrimp was poor. So were the potatoes. Husband's NY Strip was poor. Sad to spend so much money when any old chain would better for less $$.
(2)
Deana W.
The Chart House apparently has 27 locations, so they must do something right. Having read the reviews on yelp prior to going, I was not expecting much, but seeing as how my wonderful brother-in-law was treating (he is the consummate host!), my mind was open. The atmosphere is sophisticated, if not a little staid. The waiter was aloof, not ingratiating. I ordered a Caipirinha (national cocktail of Brazil) and was told that they couldn't make it. Many places will try to accommodate you by asking what is in your drink, so that they can offer to create some facsimile to show their eagerness to please, but not at The Chart House. We began our meal by having the salad bar (5.99 with an entree). The presentation was inviting, and the choices seemed very fresh. There was a gentleman there making the Caesar salad, as we watched. This was an upscale feature. Fresh fruit, juicy pineapple, ripe strawberries, and red and green grapes round out the choices. The surprise was the caviar with chopped red onion, creme fraise, and chopped egg. The caviar did not pop in your mouth, but hey, this was only 5.99 with an entree. Be real. A basket of Squaw bread and crackers was placed on the table with butter. This was very rustic and had a delightful molasses flavor. The recipe can be found on line with a Google search. The offerings on the menu are sufficient to please most, with the standard preparations (i.e. macadamia nut crusted). Although these are always good, at these prices, one would hope they might aspire to more cutting edge cuisine. I ordered the Macadamia nut crusted Mahi Mahi with peanut sauce (heavy and cloyingly sweet). While it is standard fair at most fish restaurants, it is usually good. The Mahi Mahi was tender and flaky, with only the very end portion being too dry. But by the time I got to the end I was full. My dish came with the ginger rice which was tasty, but dry. My husband opted for the pan seared sea scallops with bokchoy and ginger rice. His rice soaked up the juice from the scallops and bokchoy and consequently was very moist and and delicious, while my rice was served on the side, and as I said, was dry. Another member of our dining party ordered the lobster & 6oz fillet. She seamed to all but lick the plate, so I'm going to go out on a limb and say she was well pleased with her entree. My other dining companion had the garlic & Parmesan crusted halibut. He also seemed to be a member of the clean plate club, so he got dessert. I will say that I felt that the chocolate lava cake was the star of the evening. The cake was served hot out of the oven (you needed to order it with your entree so they could bake it). The cake was dripping with hot fudge sauce and topped with a melting ball of vanilla ice cream. This my friend is decadence at it's finest. The cake was shared by all four of us. Easily the highlight of the meal. In closing, sit on the deck by a roaring fire, have a cocktail, while enjoying the beautiful mountain view with the lights of Denver in the distance. Just don't order a Caipirinha, 'cuz you can't have one!
(3)
Carrie R.
If the entrees here cost $15-20 instead of closer to $30, I'd give another star. But if dinner for two is gonna cost me $100, (without wine) then it'd better be pretty close to flawless. We started with the crab-stuffed mushrooms, which were very generously stuffed. They were OK. Then I had New England clam chowder, which was OK. My honey got the lobster bisque, soup he constantly craves. "Sherry laced" warned the menu. I think it meant to say "Sherry based." Inedible. The waiter took it off the bill. Then came the entrees: the man got Shrimp Fresca. Shrimp were good but way too many tomatoes in the pasta. I got Dynamite Mahi Mahi, which I could barely eat. The sauce was just not right. A bit of a kick, in a rich cream sauce: the chef should eat some Indian cuisine to see how cream and spice SHOULD go together. The rice pilaf was too salty. Also, the Coke was flat and too heavy on the syrup. Ambiance: easy listening jazz. The lights were so dim I left with a headache from eye strain, trying to look at my hot guy from across the table. I was the youngest person in the restaurant, with the exception of the staff. It all made me think: if you like "Smooth Jazz 104.3" and bland, heavy food and you have plenty of money laying around, and are 60 or above -- this place was made for you. There's supposedly a great view, but we sat on the parking lot side. I dared not venture to the other side of the restaurant because a) we were packed in there like sardines, and b) it was so dark I never would have found my way back. Bottom line: not worth the drive or the money.
(2)
SHN H.
ZERO STARS! Last weekend my brother-in-law had his wedding reception at The Chart House in Genesee, CO. I was apalled by the poor service. This is a high priced seafood restaurant that was staffed by teenaged waiters that knew nothing about the fish, cooking methods or wine. We ordered several bottles of red and white wine for the table. At one point a waitress tried to take a full bottle of Chardonnay away. I spotted her and stopped her. I asked her where she was taking it, and she said, "oops, this one is full." I'm not talking a little left -- it was tip-top full -- untouched, and a $55 bottle at that! At the end of the meal, the manager came around handing out 10% off coupons for "any restaurant in the Landry's restaurant family." His demeanor could not have been more wooden or cold. He was invisible for the entire evening, in spite of the fact that we dropped thousands of dollars that night -- and it was a wedding dinner. Save the cheezy marketing for the casual diners. A party of 20 at a wedding dinner does not want coupons. My wife had a lobster dish that I would have expected from Red Lobster, not a classy place with these menu prices. I had blackened halibut. It was totally dry. The sides were not creative. The desserts were no better than Betty Crocker. I'm really surprised. People must eat here for the view, it's not the food or the service.
(1)
Michelle h.
My boyfriend and I went here for Valentines Day. We went at about 430 pm so we could sit by the window to watch the city lights come on. The view is pretty good. The service was outstanding. The food though was.. Not good. They had a special Valentines menu and we both had a surf and turf selection. My steak looked like it was just "flopped" down on the plate and didn't look appetizing at all. The presentation was terrible for them trying to be such a fancy place with the prices. Not trying to judge a book by its cover, we attempted the food. And well... Not good. The meat which was filet mingnon was hard to cut and chewy. The crab on top didn't taste like crab. The shrimp scampi was bland. The dessert which was a chocolate lava dessert was pretty good. Maybe it just was because of Valentines Day and they were busy, but my opinion is this place was terrible and way over priced for the quality.
(2)
Lenn S.
We had a Friday night reservation for 7:15 and got there about 7 or 8 minutes early. The hostess greeted us impatiently, said we were early, and that we should wait and would be seated shortly - our table was ready. We had an outstanding table next to the window - the views of the city are incredible. The waiter was very attentive, without being a nuisance. I had the prime rib with crab legs and my wife had the yellow fin ahi tuna - mine was very good but not outstanding, my wife's was "ordinary".
(3)
Sandi D.
Yet another restaurant that I WANT to love, but don't. So why do I keep coming back??? The patio. It is the perfect spot to sit and reflect on the day's hike or bike. It's right on the way back into town, and seems to call to me from the highway. Not only are the tables huge ( tiny tables are a pet peeve for most outdoor patios--no room for the food !!) but there;s a fireplace pit for those cool mountain evenings. If it weren't for the patio, I would never give The Chart a 2nd thought. The food is barely mediocre, and the staff is young and clueless -- 1st job for them and it shows. So far I've had the lobster bisque, rib eye, and various happy hour appys. The HH appys are cheap ( at least compared to regular menu items) but are teeny, tiny portions, are not very good. The wine list by the glass is limited, and quite expensive. Also, there is no happy hour pricing on wine--only beer and specialty drinks Can I cry discrimination? The rib eye was probably the best thing we had, but also the most expensive on the menu. Another location, location, location restaurant
(2)
Jen H.
the happy hour prices at the chart house are good but the waitress responsible for the bar area was responsible for too many tables and wasnt attentive. do NOT arrive late to this restaurant! clearly the wait staff wants to leave work early instead of create a welcoming and positive experience. the overall feel of this establishment is that it lacks a strong manager; the menu items are too expensive to have such a poor atmosphere.
(2)
Steven K.
Service mechanical. Food fine, not great. The bar and patio are pretty, so next time, i'll just go for a drink.
(2)
D W.
Surprisingly this out of the way Chart House does a brisk business. It's an upscale area and there's not a lot of options of course so, they benefit. I went for a Friday happy hour, very packed, but bartenders friendly and the happy hour deal - which is 7 days a week - is a great deal for food and drink. I didn't dine but will go again. Nice deck, great location. I give it 4 because outside of happy hour, it's a very pricey place and I've never had 5 star food at any Chart House I've been to nationwide. BUT, up the street in the little shopping strip is the Hideaway. THAT is a great place!! Terrific menu, GREAT bar, good reasonablyl price food, and a great outside deck with fires. They have live music several nights a week. I guess it just reopened not long ago after a bit of a redesign and menu update. Terrific!! Highly recommend you pass on Chart House and check this place out.
(4)
Norge F.
Is it even possible to have a $37 New York strip as tough as leather?? The steak also looked like it was cut with a chain saw!! What the hell is going on?? We have eaten at the Chart House dozens of times over the past 30 years, and the restaurant has gone down hill for the past 10 of those years and just keeps getting worse!! The Manager was no where to be seen, and I decided not to embarrass my wife by strangling the "chef". What......your cooks clearly do not have the skill sets to cook!! The place was full of drunks chugging down drinks in the bar during happy hour...virtually no one in the restaurant!! Change the name of your restaurant to "Dive Bar of the Rockies"... We will NEVER be back, and I will tell everyone I know both in social media and in my personal circle, what I think about your Restaurant!! Your hostesses are a bunch of stuck up snobs...and could care less about your customers. Also had to ask for lettuce in the salad bar, which had not been set out yet...no one on your staff even noticed!! Good riddance!!!!!!!!!
(1)
Rachel W.
I don't actually even know how to begin. We ate here a while back and had a horrendous experience. Made a reservation and were seated quickly, and that is the last good thing that happened. My husband and I actually rented out and were married at the Chart House in Dana Point, CA, it was a perfect experience dealing with that location. We definitely had high expectations for the Colorado location and hoped this could be our special occasion spot. Well thats not happening. We ordered appetizers dinner, dessert, salad bar, drinks, you name it we ordered it...the kitchen was apparently backed up and took over an hour to bring out the first appetizer! It was ridiculous, our server did not mention anything and when we asked what the hold up was, she just said that they were busy. It was not packed at all. The manager throughout our entire visit was walking around...in what appeared to be a panic, we tried to stop him multiple times and were completely ignored. We mentioned to our server about our wedding and she simply said that she didn't know there was a location there. I wasn't expecting a parade out of her, but seriously that was it?! Come on. All in all my husbands dinner was terrible and he didn't eat it, we told her it was bad and she didn't offer to replace his dinner or take it off the check. The best part of the dinner was the serve yourself salad bar. I honestly could go on and on about how horrible it was and how we will not be back. Paying that enormous bill made me incredibly angry. Were heading back to CA this month and are thrilled to enjoy a meal at the Dana Point location.
(1)
S D.
I won't waste time giving details so will instead summarize our experience: 1) Nearly empty at 8pm on a Saturday but out of 4 different entree choices 2) Waiter tried to up-sell on everything and in a robotic, scripted way 3) Overcooked, over-priced salmon (if that was King salmon, it was the tail) 4) Will never go back.
(1)
Lisa L.
Excellent dinner. We had the chop salad, bronzed tilapia with rice, bread and for dessert, mud pie. The bread was warm, salad crisp and tasty, fish cooked to perfection and very yummy. We finished the meal off with coffee and mud pie. We were extremely pleased. Service was great and everyone was super friendly. I would have given 5 stars but we had two complaints. First, the website for this location says they have magnificent hilltop views, this is not true. Right outside the windows is the highway. Waaaaaaaaay off in the distance you can see a tiny sliver of the Denver area but to call the view magnificent is ludicrous. Our second complaint was where we were seated. Our table was so close to the people seated next to us that we had to move the table over and up about 10 inches plus remove a chair for my dinner guest to awkwardly slide out of her seat. Very romantic, this would be the perfect location for a special occasion. Enjoy!
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : No Good for Groups : Yes Attire : Dressy Ambience : Intimate Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : No
Tewey S.
The evening started out well. The waiter seemed very attentive, but after he asked us three times if we wanted the "kitchen to start preparing an appetizer" I felt it was a bit too much. We settled for Lobster bisque which was excellent. The clam chowder was good too, but was served lukewarm. When we ordered our meals, we were told that even though the mahi wasn't checked on the menu, they had it and it came with a crab/avocado on top accompanied by asparagus. I ordered it. Then the waiter came back and said the mahi wasn't available and it was actually another fish that was prepared the same way. Since it was only $2 more, I ordered it. Overall, it was very good although they use a bit too much salt for me. My beau's meal was good...he had ordered the short ribs. We ordered the chocolate molten lava cake for dessert. I had this 20 years ago and still remembered it. Well, I should have left it as a memory. It came out cold and the molten was more like rock. I mentioned it to the waiter, and he brushed over it saying that sometimes they leave it to cool too long. Big disappointment...it needs to be served warm. Then the bill came. The fish I ordered had a base price, then an upcharge for asparagus and another upcharge for the crab topping. My $36 fish dinner was now over $50. I asked the waiter about it, and he said "gee, didn't I mention that?" He offered to talk with his manager, which I agreed he should do. The manager took off the cost of the crab topping but not the asparagus. We paid the bill and left. On the way out the manager thanked us for coming. I mentioned the incident to him and he said he would make sure the waiter was better educated in the future. He said that there was no way to remove the cost for the asparagus (yeah, right). I told him that educating the waiter was one thing, but that our anniversary dinner was very disappointing. He didn't offer to make it right. They lost a repeat customer because of a $5 upcharge on asparagus (which we didn't eat because it was way too salty.). All in all, it was an okay place. Be very careful of the up-sale and up-charges. It was very crowded and not what I would consider a romantic restaurant at all. There are many better, less expensive restaurants out there. We won't be back.
(3)Christine D.
The Chart House has been a mainstay restaurant in Genesee for several decades. It is a nice setting for an evening getaway outside of Denver. Unfortunately, this is a corporate restaurant chain where staff turn over frequently and the general managers are non-accountable. The waiters are not trained appropriately and don't listen when taking an order. Mistakes are made on charges and food quality is marginal. The health department ought to inspect this restaurant more frequently. Think twice before having dinner at this place.
(2)Katherine P.
My husband and I had reservations to celebrate a very special anniversary dinner at the Chart House last night. We arrived early and went to the lounge to wait for our table. The lounge/bar at CH was nice, the bartender was good, he had nice recommendations. The hostess came to tell us they had a table for us, it then required we return back to the front desk to be seated, she didn't take us from the lounge to our table, just a little odd. The server once we arrived at our table was OK, not exceptional or at all great. He was task driven, what I mean by this is he was multi-tasking while interacting with us at the table, his attention was not towards the guests, it was towards his tasks. We spent just over an hour in the restaurant, the selections were limited; the meal was good; the spinach salad was exceptional, a nice yummy dinner. Was this meal worth the $$$$ The price, NO. It was 2X what we spend at our favorite restaurant and we did not purchase a bottle of wine. The specialty dessert that was pitched early and was focused more on the fact that "it takes 30 minutes to prepare, so we just need you to know that and get that going if you want that." "We opted out" of their Godiva Brownie whatever (see I cannot even remember the details, just the it takes 30 minutes to prepare) since we were looking forward to mud pie anyway. The restaurant was NOT busy which was of some surprise since it is Restaurant Week and no we did not go there to participate in their Restaurant Week Special Menu. The attention to details was lost, we frankly expected better. The final point to spark this review was the "Pitch" that we listened to at two prior tables to "Sell a membership as a Landry's Member"... for an additional $25 you too can become a Landry's Select Member and get X,Y,Z rewards when you dine at any of our blah, blah, blah. restaurants. Not something I expected, kind of like the Village Inn "did you save room for Pie" line; and it really dulled the overall experience. Very disappointing experience. The Chart House was a restaurant of our past that we would share with family and friends and special occasional and the past is where it will return. We will not be dining there again.
(2)David C.
After a nice hike in Evergreen, my friend suggested we go here for dinner. After telling me it was a bit posh, she assured me that she goes here after work wearing scrubs all the time but when walking up from the parking lot, there was a couple decked out in a tux and little black dress behind us so I expected to be looked down upon wearing a hoodie and baseball cap. I felt a bit better when I realized the restaurant was pretty much empty and we sat over in the corner, out of the way by the fireplace. The waiter was a young kid and he was a little bit over the top..."would the gentleman care for a cocktail?" err no just give me a Fat Tire and keep em coming, he never did lighten up and it kinda got annoying as you are meant to adapt to your customers. I ordered the Mahi mahi blackened and it came with veggies and cute little pyramid of rice. It was my first seafood in this landlocked state and even tho it was pricey, it was also very tasty, cooked to perfection with the right amount of spices. I typically don't care for these high end chains but I enjoyed my meal, its nice and comfy inside and the servers were attentive so worthy of three stars.
(3)Julie L.
Awful food! I had heard good things about this restaurant so i decided to try their happy hour. I ordered the spinach and artichoke dip, tempura shrimp, fish tacos, and firecracker shrimp. I can tell you that the spinach and artichoke dip tasted worst than frozen TGIFriday's frozen dip. The shrimp was not "deveined" meaning you could see shrimp feces left on it and the shrimp was tough! Not to add I could smell something fishy while sitting at the bar. The first tacos were super bland and tortilla was cold and tasted like it came straight out of a bag. The firecracker shrimp again were tough small and tasted worst than store bought frozen shrimp. The also had "kimchee sauce" on them but it tasted just like spicy mayo on sushi rolls. Oh, and let me add that they do not serve one decent bar on draft and no IPA, or pale ales in the place. The only thing I can say nice about this place is the bartender was nice and he made a pretty good ginger margarita. This restaurant is not worth the money or your time. I was extremely disappointed with the food and I am extremely glad I didn't go for a dinner where I would have wasted a lot more money.
(1)Golden S.
Overpriced, poor service and poor food. Place smells odd too. Don't waste your time and money.
(1)Renee M.
Had reservations for 2 on Christmas Day...It was terrible. We had 3 drinks before our food finally arrived. When you pay $6.00 for a baked potatoe it should be hot when served. The whole meal was cold. It was terrible. So needless to say we didn't eat Christmas Dinner. Will never be back..
(1)RJ J.
I've been in the service industry 20+ years and my partner has been a chef 20+ years. Being new to the area, we saw the restaurant listed on the $52.80 deal. On a Friday night we found ourselves in Golden and decided to drive a little further and try the Chart House...a decision I greatly regret. First, I could see if it was warm and we were going to sit on the patio, have a drink, and an app. I might return. I'll never be back for dinner. First, it was freezing. We decided to forego wine and get hot tea. The second we declined the wine, the peppy waitress turned into a bland, unattentive robot. Second, since the meals do not come with salads we decided to get the salad bar. In preparation of a hardy meal, I only one plate and to taste the different items. The $8.95 charge is ridiculous for what they offer. One side is your basic salad bar and the other is an uncreative mix of "salads" and some fresh fruit. For example, there was marinated mushrooms which I think the marinade was just Hidden Valley Zesty Italian dressing. Plus, it is setup at an angle. You have to contort around the glass to get any of the top items. I watched this poor 6+ foot guy just finally give up. Third, the food. We had the crab stuffed mushrooms. It was the most dissapointing stuffed mushroom I've ever had. The crab tasted slightly off and there was no flavor. I had the prime rib which was edible. The mashed potatos were lukewarm at best. The butter wouldn't even melt. What $100/meal for 2restaurant serves cold mashed potatoes? My partner's Sea Bass was still ice cold in the middle. The highlight of the meal - the house dressing on the salad bar and the AuJus for the prime rib. Best part of the evening, getting home and making homemade cinnamon rolls.
(1)Jamie L.
This was a "Special Occasion" dinner for two. We called ahead and made reservations, although it became obvious they were unnecessary since the restaurant was nearly empty. Nevertheless, we were first offered a non-window-facing, non-booth, middle-of-the-room table, despite the fact that nearly every other table was, and remained for the entire length of our visit, empty. We had to ASK to sit in a comfortable, window-facing booth. One of the man reasons that customers choose a Chart House restaurant is because of the unique views at each one. So- this was unacceptable. From the moment we sat, there was an alarm sound / buzzing going off behind us. We inquired about it to the server, and her reply was "Oh, yeah, it's stuck. We called management, they said we have to leave it." Well. It's not exactly classical music, and it was there the entire length of our dinner. Again: Unacceptable. Both of us opted for the Salad Bar with our entrees, since the Chart House Salad Bar has been a tradition for both of us dating back 20 years. I'm sad to say that the unattended salad bar, with its' wilted 'caesar' salad, depleted selections, and dirty plates was also a severe disappointment to us. As was the fact that employees began "packing it up" while we were standing right there! And it was nowhere NEAR closing time! Again: Unacceptable. The meals: The prime rib was pink... on one side. The other was thoroughly brown... and had been ordered Rare. We had to ask twice for horseradish, butter and sour cream for the baked potato, and also for a drink refill. The scallops dish was overly salty, and a watery brown sauce sogged on the bottom of the plate. The rice couldn't even absorb the overly salted palette, and was lacking in any "coconut ginger" flavor touted on the menu. Also: Each scallop was cooked differently, one was nearly raw, one was so overdone it was actually chewy. Now THAT takes talent! When you are paying nearly $30 for an entree, this is AGAIN: Unacceptable. Naturally, we chose to forego dessert and hightail it out of there. The next time I have the urge to drop $100 on dinner, someone please kick me if I head west on I-70 toward Gennesee. Or toward any other Chart House Restaurant, for that matter. Thanks.
(1)Michele R.
Wow - what a disturbing let down. I came here with 10 other family members to celebrate a birthday. We all fondly remembered Chart House as a classy restaurant with great food and good service and were excited to eat here. From the moment we sat down, the entire experience was shockingly bad. First off, I have never met ruder servers in my life. As a large table, two servers came to each side of our table and brusquely began asking for drink orders (without so much as a hello). After my fiance ordered his drink, I attempted to do so when the waitress awkwardly explained that I wasn't allowed to order from her as I was on the wrong side of the table. Okay. I don't think I saw a smile from a server the entire night. Our waters were almost never refilled and I had to ask 2 separate times for a glass of wine (taking over 30 minutes because the waiters NEVER checked in). The food was mediocre. Nothing terribly bad, but I wouldn't rave about it. The kitchen messed up several requests (my sister was given an entirely different side, when she explained this politely, she was given no apology) At the end of the night, we were given 2 dessert menus to share among our table. My sister was holding her menu, reading it, when a waiter suddenly walked by and ripped the menu out of her hands before handing it to the table nearby. They didn't even say a word. When our waiter came back, my sister explained what happened and our waiter then took our second menu from my cousin down the table and gave it to us. So bizarre. We then ordered several desserts. We specifically requested a dessert w/ a lit candle for the birthday celebrant. After 20 minutes, the staff informed us that they could not "find" a candle. We were pretty shocked - a nice restaurant should be prepared for special occasions - but it wasn't the end of the world. That is, until 2 minutes later, when the table next to us had a dessert delivered with a lit candle. One of my family members mentioned this to the waiter and he said, "Oh, you don't want THAT candle...we found it sitting under a computer." Um... so.... you just admitted to breaking health code and serving your customers a candle you found rolled under a computer? Literally, this was the most shocking service I've ever experienced. My grandfather shelled out nearly $1,000 for this meal and we received fast food-level service. I will certainly not be returning to this establishment and will make sure to tell my friends not to go unless they want a special evening ruined.
(1)D P.
Extremely disappointed. Have always loved the Chart House restaurants but not tonight. 730 reservation, table at 8. Couldn't get to the bar--understaffed and too crowded. Was happy to see that the salad bar had returned--always loved that part of the restaurant--but dirty, picked over and in need of some refills. Continually the whole night. My meal was very nice. My partner was not happy. $30 bucks for four small shrimp and three slices of beef. Not impressed. My crab stuffed shrimp was very nice. Overcharged on the bill or the waiter would have gotten 20%. Seems like this is now part of a big company and the food, service, etc. show it. Disappointing as remember wonderful meals in Maui, Palm Springs, and Saucelido. I would choose a different restaurant for the money. DLP
(2)Michele W.
I had read some mediocre reviews but wanted to see for myself. Had great wine, the lobster bisque was great...thick w/ good chunks of lobster. I had the peppercorn medallions...juicy, medium-rare. My husband had the seafood special. Our waiter was fairly attentive, yes--at times had to flag him down, but that's not unlike just about every other place we've been to that I would say was excellent otherwise. It was good to see the place busy, and think we'll try it again.
(4)KAB C.
Disappointing. Especially for the money and the drive up to Gennesee. The food was okay but not what I would expect for the prices. The service was friendly but painfully slow and inattentive. We were there for almost 3 hours and while we wanted to enjoy a leisurely meal, we found ourselves waiting for refills on water and wine and more than once had to remind our waitress.
(2)Alan F.
Went for Happy Hour Friday night, atmosphere was great with many folks celebrating the end of the work week. Happy hour wines were good. I had the Cab and my two female companions had Chard's. We decided to order a few appetizers which was dinner for the three of us. We ordered the Prime Rib Sliders, Calamari plate, Mediterranean Chicken and Fish Tacos. All of these were excellent. Our waiter was excellent and was very attentive to our need for quick service from the kitchen and keeping our glasses full. We will be back soon!
(4)Fanny L.
Ugh!! We have been to the one in DC and it was amazing! This location was absolutely awful. The waiter was bad, but not as bad as the food. My fish was bone dry without any flavors. The food was blend and tasteless. Hated that we waisted a celebration dinner. We should have listened to Yelp. Do NOT waste your time!
(1)Ray H.
If there was a sign out front I would have told you it was a fish shack that didn't know how to cook fish. Service was so slow. In the time we got our salads w no appetizer tables next to us got there salads and were ready for entrees. Our Salad orders got messed up which meant mine sat for 15 minutes before my wife's tomato salad showed up. Her salad was good at least. When our main dishes showed up 1 hour late after two other tables had almost finished their entrees ( again we didn't order apps), my halibut was very over cooked as was my wife's mahi. At least hers was semi edible. I couldn't even cut into mine w a fork. When Jason the manager came by the first time, it was only after we complained about the over cooked fish. We pointed out the long delay in getting our food and it was suggested it was our fault. Mind that the two other tables had finished and we're now paying while they remade the halibut. It was suggested by the manager that we were apparently In a hurry, as if it were our fault. When my halibut showed back up (now at one hour and fifteen minutes) it was quite good although the risotto had been rushed and was runny and quite watery. But worse the manager actually waited while it was tasted. Had to ask him to just leave at this point. He should have just brought it out and apologized and then come back to check on us In a minute rather than hover. The waitress was pleasant but didn't recognize early enough there were problems and didn't get her manager involved quick enough. Or maybe she did and he didn't do anything. It was other servers that apologized for the salad delay. We got our salads and halibut comp'd. But we didn't go to the chart house for that. We went to have a nice dinner. When Jason came back he finally recognized they had made mistakes. If only they had done this from the start... we understand things go wrong but this is a over the top. At a minimum a fish place should know how to cook fish.
(1)Nate M.
The Chart House used to be a very nice place with good service and great food. USED TO BE! Went there last weekend. It was like they went on craigslist and specifically hired all of the people who had been fired for being bad servers, or rude obnoxious wannabes. The wait time was way too long for being nearly empty. The wine list was put together by a 5 year old by the way it looked. They tried to upcharge on everything. The steak was so chewy Im sure it was probably road kill on the interstate nearby a few days before. This will be a great spot for someone to lease and fix up when it eventually closes. It will take some money to make it fresh again. This company obviously does not care to make it work again!
(1)Jeff J.
The food was amazing, when we received our food on the second go-around! The atmosphere was great until the management burst-out into a tangent about our return food, as it was not prepared to our liking. We could hear him in the background yelling about how this food looked to be prepared perfectly the way we had asked. Another thing we noticed, was the managements lack of leadership. We own our own business, which would not be anything without the help of our staff. It is VERY evident the management walks all over their employees by the way they communicate with them, and by way of recognition - there was NONE. In a nut-shell: -Food is great! (Cooks prepare good food once we got it the second-time) -Service was good. Server was cheerful, helpful, and very kind. -Management is TERRIBLE, they show a lack of management skill, and lack the ability to lead - New management is requested for our return back to the Chart House.
(4)Fred W.
The Chart House is convenient for us due to its proximity. It's ideal for appetizers and drinks at the bar but we've always considered the food just "ok" for the price. Last night, the service was EXTREMELY slow and while my wife's dinner was great, my king crab legs were not good. Edible, barely, but far from $45 worth. Our waiter was polite and courteous but he was doing all of the running and was obviously in need of assistance. After waiting 10 mins to be greeted once seated, 15 mins for app and drink orders, 30+ mins for dinner, we finally ordered our check with dessert and ended up canceling the dessert after another 10 minutes since we could no longer wait for it to arrive and still have time to eat it. We were with another couple that had to leave after an hour and it was almost a total of 2 hours, most awaiting food, etc. As we left, we noticed the entire other half of the restaurant we were unable to see was completely empty. Unacceptable service time given the capacity. I mentioned to our server that he should have a runner helping him out as it was obvious he was being stretched thin but he indicated that was only on holidays, etc. We'll come back for happy hour at the bar but I feel ripped off from our last dinner.
(2)C B.
Always pleasant experience, staff are very friendly. Some complain about how long it takes to get served here, but if you know that going in you know to relax with a great meal and time to reflect with friends and family over dinner. If you want fast food, go to McDonalds.
(5)Michael L.
I do not disagree with past reviews however my wife and i went there fir our anniversary. They gave us personalized menu s service was amazing and food amazing. They remembered with a free creme brulet. They have a special section w 3 course meal fir $30. Had short ribs which were excellent. Wife had panko chicken and loved it. Apparently have a new chef who is a great addition. I would try again.
(5)Susan B.
We love happy hour here! Great food and drinks at great prices! Go on Sundays! Travis in the lounge is a fantastic server and bartender! Highly recommend the shrimp tacos or fried artichokes
(4)Nate C.
My wife and I went to the Chart House for dinner during restaurant week. The ambiance was nice and the staff was friendly. I ordered the Tuna Tartar, Crispy Coconut Shrimp, and Chocolate Cake. The tuna was tasty and unique, but small portions. The coconut shrimp was average with an out-of-the-can sweet and spicy dipping sauce. The chocolate cake was the best thing we had from the menu. It was gooey and delicious. The service was very slow. We sat down at 7pm and didn't leave until 9:15. For the price, I will try somewhere else next time.
(3)Ben B.
Really enjoyed it. I had read some of the negative reviews, so I was a bit nervous. But the food, service, and ambience were all excellent. It's not inexpensive, and I didn't enjoy being strong armed into joining the Landry Restaurant Group club. That being said, I'll be back again!
(4)Shaun S.
I went here to celebrate after I graduated from professional school and thought that the Chart House was a special place. But that was in 2007, before I had the same and/or better meals at Oceanaire and Willie G's. We went for HH on Friday and left neutral, but we agreed that it was not worth the drive. The Great: The Ahi Nachos -- a must have! The Meh: Hummus Trio -- same as Simms Steakhouse The Bad: Firecracker Shrimp -- the sauce was excellent, but the shrimp were the size of a dime and FISHY. I have had better shrimp at Applebees. Thank god they drown these in delicious sauce because they would otherwise be inedible. I did become of big fan of the Chateau St. Michelle Riesling @ $4 per glass. The Prime Rib Sliders looked great, but we did not try them. Happy Hour Menu $4 Bruschetta Hummus Trio Spinach Artichoke Dip $5 Firecracker Shrimp Calamari & Friends Ahi Nachos $6 Prime Rib Sliders Fish Tacos Steamed Mussels $7 Martinis Chart House Cosmopolitan Apple Cosmo Tuaca Lemon Drop Mocha-Tini Pomegranate Tini $6 Cocktails Mango Mojito Pomegranate Mojito Agave Nectar-Rita Fleur d'Lis Willie Mary $4 Wines By The Glass Lindemans Bin 65 Chardonnay Chateau St. Michelle Riesling Beringer White Zinfandel Snap Dragon Cabernet Sauvignon Concannon Merlot $4 (Crappy) Wells Vodka * Gin * Rum * Tequila * Bourbon * Scotch $3.25 Premium Drafts Samuel Adams Seasonal * Dale's Pale Ale $2.50 Drafts Coors Light
(3)Kimber S.
Since it was a gorgeous, sunny day yesterday, my friend and I made plans to meet here for Happy Hour. Wouldn't you know it? By the time we got here, the clouds had cruised in and the wind was starting to whip up! (Hello Colorado!) But dammit, we were determined to bask in the beautiful scenery of the patio anyway, so we seated ourselves at a table outside and our excellent waitress came right out and brought us the HH menu and took our drink orders. The Chart House offers Happy Hour drinks and menu items from 4PM until 7PM, Monday through Friday. In my opinion, this is the best way to experience the Chart House as far as value and quality. Their HH menu includes various appetizers from $4 to $6, and glasses of wine, cocktails and martinis from $4 to $7. After our first glass of wine, the wind got the better of us, so with the help of our very accommodating waitress, we moved to a table inside the bar area and ordered a couple of appetizers (and more wine). The chicken lettuce wraps came 4 to a plate for $6. The lettuce was super fresh, crisp and the perfect foil for the well seasoned chicken, veggies and crispy rice noodles that topped them off. The fish tacos were made up of Cajun-spiced mahi and came 2 to a plate for $6. So for about $24 (before tip) we enjoyed a total of 4 glasses of wine and a couple of yummy snacks that filled us up and didn't break the bank. Hopefully, the weather will cooperate next time.
(4)Steve M.
Great food, consistent service and fabulous views. Ask for Jason, he is an amazing server!
(4)Stan D.
We went to the Chart House for Easter Brunch. We were not disappointed. Yes, it's a bit pricey, but part of the price includes the ambience, the view, and the friendly service. Being vegetarian, there wasn't a lot on the menu for us to eat, but they did have an exceptional salad bar, and they do have a "sides" menu. Vegetarians can dine with their carnivorous friends, and not worry about starving For us, it was nice just to spend time with the family, and to be treated like kings, which we were the entire time we were there. I am not accustomed to such great service, and I don't know if that was because of the holiday, or if they treat people like that all the time. At $16.99 for the salad bar, ($8.99 with an entree), it had better be good, and it was. I am under the impression that the prices for everything change since the menus they gave us had prices listed, but the take-along menus available at the front desk do not. The salad bar was well-attended with staff specifically there for that purpose. They had one guy mixing up Caesar Salad right as-needed right in the middle. Nothing ever went empty, and everything was very fresh. We were fortunate enough to inquire about the vegetarian items on the salad bar, and the waiter who responded was vegetarian, too. That's good luck in a steak/seafood house. I really liked the place, but, to be frank, it did seem a bit expensive for value received just as some reviewers noted. I didn't mind. That just keeps me from eating more. The food was good, the service was excellent, and the location was superb. If you don't want to drive all that way, and enjoy that very special view of the mountains, you can probably find a similar experience at Simms Steak House down off 6th and Simms. Both restaurants are part of the Landry's chain of which there are many all over the United States. It's a cut above experience that you will pay a little bit more for, but some of us think it's worth it. The menu prices run in the $20 to $30 range, at least on this day, with the most expensive single menu item being the surf and turf for $64.
(4)Nathan J.
Unrelentingly awful...honestly. Once a bastion of decent modern American seafood in the Denver foothills, the Chart House now looks more like a Red Lobster...without the delicious cheddar biscuits or friendly service. Maybe the Chart House will eventually serve the same fate as Landry's appears to be nearly complete in ruining another once great dining spot. If you must, come for a happy hour drink then head elsewhere to grab dinner. We had booked Chart House for our annual company holiday party, and had a prix fixe menu. I'll skip the gory details of the majority of the disaster because browsing the other reviews they are covered well. It seems to be no secret that this place has gone way downhill. However, one interesting item of note did occur. We had one steak option on the prix fixe, and several people took this option up. The waiter took our orders and then returned shortly thereafter to inform the steak eaters that they would not be getting their steak cooked to temperature, unless they ordered medium as all steaks were to be served medium only. No exceptions. This is extremely unacceptable at any restaurant, when you take into consideration that the 8oz filet is $32 on the dinner menu it's darn near laughable. It was the point at which I stopped caring knowing that I would never again return If it wasn't our holiday party we would have just left, it was literally that bad. We are still talking about it around the office weeks later. On a more positive note. The views remain superb at Chart House, which was the only reliable part of the meal.
(1)Jenn B.
I took my date here after hearing from a friend that it's a cool view. However, the view is only a little bit of the city in the distance, the highway, and a grassy hill - not impressive. The demographic when we were there made us feel like we were eating at a retirement home - or some sort of club where older people wanted to eat predictable food and pay too much for it. In our mid-late twenties, we stood out. Overall, for the very expensive prices, the menu was far from creative, the flavors were mediocre, and the food was not fresh by any means. We made the mistake of paying for the salad bar and the fruits tasted like chlorine. On the positive side - the service was wonderful. However, it was quite robotic/corporate. I much prefer restaurants where the servers show a bit more personality. When I am going to drop that kind of money on a meal again, I will definitely be going somewhere else where there is more care put into the food and an actual dining experience. I am somewhat embarrassed I was lured in by the view and took my date here instead of one of the much better restaurants in downtown Denver. My date and I had a good laugh about it, though.
(2)Sylvia B.
My significant other and I have a tradition of going out every Christmas. We just moved to Genesee, so we were thrilled to find out that The Chart House was open. Our experience was less than sub par. I would say that we are positive, "cup half full" kind of people, and I've never left a bad review before, but we were so disappointed in our experience. We arrived around 7:15 and were not greeted by out waiter, not brought water, until 7:30. It was Christmas and we were enjoying conversation, so it wasn't a big deal. It took another 15 mins to deliver a bottle of wine; again, not a huge deal. We ordered an appetizer and soup. It took a while to deliver, but they were both delicious! I'd say around 8pm we finally ordered our entree. We had checked out the menu online and were craving prime rib. At this point we were not starving, so we opted to split the 18 ounce cut ($40). We ordered medium rare and mentioned to go more rare than medium. The wait was a bit longer than expected, but we didn't complain. The cut was delivered pretty much well done. I waited in college and law school, so I rarely complain, but for $40, I wanted to at least enjoy my Christmas dinner. The waiter was understanding and came back to explain that the prime rib was announced no longer medium rare around 6ish (not sure why he didn't mention it earlier). We then settled on the NY strip. The inside was definitely red, but the outside was charred. It wasn't horrible, but not good-definitely cooked quickly. Honestly, we could have cooked one better ourselves. The manager never came to apologize or speak with us. We expected our steak to be comped, and all the waiter could offer was a free appetizer or dessert. When we expressed our disappointed and desire to speak with the manager, the waiter said, "Well it's Christmas, I think my manager just wants to get out of here." It left us all feeling uncomfortable and the waiter in an awkward position. Very disappointed and will not be back. When your meal doesn't turn out the way you expect it, you'd hope management would at least apologize and address it. If we could do it over, we would have driven to Denver or just stayed home.
(2)Michelle N.
My husband and I have been celebrating birthdays and other special events at the Chart House for years. Always excellent food and service...not any more. We were there to celebrate our anniversary last night. The restaurant was comfortable as usual, but we were not seated at a window table as requested in a reservation a week previous. No biggie I guess. We waited a long time for drinks and then started with still great chowder and salad bar, although my husband had nearly finished his salad before they brought my chowder and offered pepper. Then came the very long wait for the entrees. My husband had the Mahi Mahi. The fish was dry and the purple sweet potatoes tasted as awful as was the presentation. Because they changed the scallops to a basil thing I went with the Tour de Shrimp. It was OK. The crab stuffed ones were mushy and the coconut crusted were dry. I understand that food is trendy and there is always change, but signature meals should always maintain. The servers were racing around panic-like and it was a Thursday night, and not that busy. The Chart House is a 5star, pricey restaurant with with a nice reputation. They have a lot of work to do on standards.
(2)Sallie K.
2 stars at best. Food overall was very mediocre for the price. Started with the lobster and shrimp spring rolls. Not bad but for $12.99 I was expecting more. Ordered the apple arugula salad and clam chowder as my meal. The salad was one big mushy mess. Had to send it back. The waiter returned and said they were out of arugula so I'd have to order something else. He recommended the spinach salad. I agreed. Not terrible but WAY to heavy on the egg and not enough dressing. Now for the clam chowder - that was a winner. My husband got the macadamia crusted mahi which he said was just OK - kinda soggy. Overall, spent WAAYY too much money for the quality of the food. Service was great but I'd rather have great food. Would order the clam chowder again if I ever went back but that's not likely.
(2)Mare W.
OMG. This place is incredibly expensive with mediocre EVERYTHING. You can get the same thing for a qtr of the price and most any steak houses were better than my filet. On top of it, each drink was $11 and so you'd think...hmmm...maybe it s the ambience. THis place for what they charge, should do some MAJOR updating. Old bathrooms, old everything. On top of it, the more intimate booths, aren't at all, you eat where you can hear the conversations when the couple next to me was three feet away! Save your well earned bucks...I would never go back.
(1)Graham K.
We came in for oyster appetizers and drinks at the bar There was nothing *wrong* with the place, just not a whole lot of things that were beyond Meh. Ambiance is church like - no music at the bar. Bartender was friendly when he was needed, but not what I'd call attentive. Mostly he just stood in front of us and washed what appeared to be every glass being used in the restaurant - an endless stream of dirty glasses. It was kind of like drinking in the dish room. Employees seemed.....well....unhappy. Not conducive to a good time. Great selection of scotch at the bar though and the oysters were OK.
(2)RJ J.
I've been in the service industry 20+ years and my partner has been a chef 20+ years. Being new to the area, we saw the restaurant listed on the $52.80 deal. On a Friday night we found ourselves in Golden and decided to drive a little further and try the Chart House...a decision I greatly regret. First, I could see if it was warm and we were going to sit on the patio, have a drink, and an app. I might return. I'll never be back for dinner. First, it was freezing. We decided to forego wine and get hot tea. The second we declined the wine, the peppy waitress turned into a bland, unattentive robot. Second, since the meals do not come with salads we decided to get the salad bar. In preparation of a hardy meal, I only one plate and to taste the different items. The $8.95 charge is ridiculous for what they offer. One side is your basic salad bar and the other is an uncreative mix of "salads" and some fresh fruit. For example, there was marinated mushrooms which I think the marinade was just Hidden Valley Zesty Italian dressing. Plus, it is setup at an angle. You have to contort around the glass to get any of the top items. I watched this poor 6+ foot guy just finally give up. Third, the food. We had the crab stuffed mushrooms. It was the most dissapointing stuffed mushroom I've ever had. The crab tasted slightly off and there was no flavor. I had the prime rib which was edible. The mashed potatos were lukewarm at best. The butter wouldn't even melt. What $100/meal for 2restaurant serves cold mashed potatoes? My partner's Sea Bass was still ice cold in the middle. The highlight of the meal - the house dressing on the salad bar and the AuJus for the prime rib. Best part of the evening, getting home and making homemade cinnamon rolls.
(1)Carrie R.
If the entrees here cost $15-20 instead of closer to $30, I'd give another star. But if dinner for two is gonna cost me $100, (without wine) then it'd better be pretty close to flawless. We started with the crab-stuffed mushrooms, which were very generously stuffed. They were OK. Then I had New England clam chowder, which was OK. My honey got the lobster bisque, soup he constantly craves. "Sherry laced" warned the menu. I think it meant to say "Sherry based." Inedible. The waiter took it off the bill. Then came the entrees: the man got Shrimp Fresca. Shrimp were good but way too many tomatoes in the pasta. I got Dynamite Mahi Mahi, which I could barely eat. The sauce was just not right. A bit of a kick, in a rich cream sauce: the chef should eat some Indian cuisine to see how cream and spice SHOULD go together. The rice pilaf was too salty. Also, the Coke was flat and too heavy on the syrup. Ambiance: easy listening jazz. The lights were so dim I left with a headache from eye strain, trying to look at my hot guy from across the table. I was the youngest person in the restaurant, with the exception of the staff. It all made me think: if you like "Smooth Jazz 104.3" and bland, heavy food and you have plenty of money laying around, and are 60 or above -- this place was made for you. There's supposedly a great view, but we sat on the parking lot side. I dared not venture to the other side of the restaurant because a) we were packed in there like sardines, and b) it was so dark I never would have found my way back. Bottom line: not worth the drive or the money.
(2)Jaime D.
Chili's quality food, dressed up in savory sauces, accompanied with robotic service. each server said the exact same thing to every table; I suspect they were reciting a script. there was an overall lack of love and sincerity oozing from every corner of the building. this was not surprising as I saw management scold and humiliate servers on two different occasions, right in the middle of the dining room! on the bright side, the outdoor seating was gorgeous, and the service was less scripted and, consequently, more genuine. also, the happy hour prices were much more tolerable. we should have stayed there instead of going inside when our table was ready. food is decent, but no where near worth the price. Let's go to Table 6 or Potager and spend less money! this is not a bad stop on the way up or down the mountain, but only if you sit outside for the view and a snack - and only during happy hour.
(1)S. J. C.
I admit I like the Chart House mostly for its ambience and the excellent salad bar. The entrees, however, are consistently lacking. I've probably had better prime rib for a lot less money at the Riviera in Black Hawk. During a recent visit to the Chart House, the mixed seafood grill my spouse ordered had to be returned because the salmon was inedibly old and fishy tasting. They should have comped the meal and didn't. This place is best enjoyed on a warm summer evening on returning from a day in the mountains. Sit on the patio, order a beer and some clam chowder, and forget about the entrees.
(2)Ryan L.
This is a great place to take a date for dessert! The lava cake is to die for (but it take 30+ minutes). I'd also go with the cheesecake...amazing! Dinner is good, but pricey, especially if you're have a glass or two of wine. The atmosphere is decent, but the location is amazing. If you're making reservations (highly recommended for Friday or Saturday night) ask to sit in the first room (avoid the third room at all costs...buzz kill!) The patio is a great place to hang out, but the Chart House is at a higher elevation, so dress accordingly if you're going to sit outside.
(4)Nate C.
My wife and I went to the Chart House for dinner during restaurant week. The ambiance was nice and the staff was friendly. I ordered the Tuna Tartar, Crispy Coconut Shrimp, and Chocolate Cake. The tuna was tasty and unique, but small portions. The coconut shrimp was average with an out-of-the-can sweet and spicy dipping sauce. The chocolate cake was the best thing we had from the menu. It was gooey and delicious. The service was very slow. We sat down at 7pm and didn't leave until 9:15. For the price, I will try somewhere else next time.
(3)Ben B.
Really enjoyed it. I had read some of the negative reviews, so I was a bit nervous. But the food, service, and ambience were all excellent. It's not inexpensive, and I didn't enjoy being strong armed into joining the Landry Restaurant Group club. That being said, I'll be back again!
(4)Fanny L.
Ugh!! We have been to the one in DC and it was amazing! This location was absolutely awful. The waiter was bad, but not as bad as the food. My fish was bone dry without any flavors. The food was blend and tasteless. Hated that we waisted a celebration dinner. We should have listened to Yelp. Do NOT waste your time!
(1)Fred W.
The Chart House is convenient for us due to its proximity. It's ideal for appetizers and drinks at the bar but we've always considered the food just "ok" for the price. Last night, the service was EXTREMELY slow and while my wife's dinner was great, my king crab legs were not good. Edible, barely, but far from $45 worth. Our waiter was polite and courteous but he was doing all of the running and was obviously in need of assistance. After waiting 10 mins to be greeted once seated, 15 mins for app and drink orders, 30+ mins for dinner, we finally ordered our check with dessert and ended up canceling the dessert after another 10 minutes since we could no longer wait for it to arrive and still have time to eat it. We were with another couple that had to leave after an hour and it was almost a total of 2 hours, most awaiting food, etc. As we left, we noticed the entire other half of the restaurant we were unable to see was completely empty. Unacceptable service time given the capacity. I mentioned to our server that he should have a runner helping him out as it was obvious he was being stretched thin but he indicated that was only on holidays, etc. We'll come back for happy hour at the bar but I feel ripped off from our last dinner.
(2)C B.
Always pleasant experience, staff are very friendly. Some complain about how long it takes to get served here, but if you know that going in you know to relax with a great meal and time to reflect with friends and family over dinner. If you want fast food, go to McDonalds.
(5)KAB C.
Disappointing. Especially for the money and the drive up to Gennesee. The food was okay but not what I would expect for the prices. The service was friendly but painfully slow and inattentive. We were there for almost 3 hours and while we wanted to enjoy a leisurely meal, we found ourselves waiting for refills on water and wine and more than once had to remind our waitress.
(2)Graham K.
We came in for oyster appetizers and drinks at the bar There was nothing *wrong* with the place, just not a whole lot of things that were beyond Meh. Ambiance is church like - no music at the bar. Bartender was friendly when he was needed, but not what I'd call attentive. Mostly he just stood in front of us and washed what appeared to be every glass being used in the restaurant - an endless stream of dirty glasses. It was kind of like drinking in the dish room. Employees seemed.....well....unhappy. Not conducive to a good time. Great selection of scotch at the bar though and the oysters were OK.
(2)S D.
I won't waste time giving details so will instead summarize our experience: 1) Nearly empty at 8pm on a Saturday but out of 4 different entree choices 2) Waiter tried to up-sell on everything and in a robotic, scripted way 3) Overcooked, over-priced salmon (if that was King salmon, it was the tail) 4) Will never go back.
(1)Kimber S.
Since it was a gorgeous, sunny day yesterday, my friend and I made plans to meet here for Happy Hour. Wouldn't you know it? By the time we got here, the clouds had cruised in and the wind was starting to whip up! (Hello Colorado!) But dammit, we were determined to bask in the beautiful scenery of the patio anyway, so we seated ourselves at a table outside and our excellent waitress came right out and brought us the HH menu and took our drink orders. The Chart House offers Happy Hour drinks and menu items from 4PM until 7PM, Monday through Friday. In my opinion, this is the best way to experience the Chart House as far as value and quality. Their HH menu includes various appetizers from $4 to $6, and glasses of wine, cocktails and martinis from $4 to $7. After our first glass of wine, the wind got the better of us, so with the help of our very accommodating waitress, we moved to a table inside the bar area and ordered a couple of appetizers (and more wine). The chicken lettuce wraps came 4 to a plate for $6. The lettuce was super fresh, crisp and the perfect foil for the well seasoned chicken, veggies and crispy rice noodles that topped them off. The fish tacos were made up of Cajun-spiced mahi and came 2 to a plate for $6. So for about $24 (before tip) we enjoyed a total of 4 glasses of wine and a couple of yummy snacks that filled us up and didn't break the bank. Hopefully, the weather will cooperate next time.
(4)Steve M.
Great food, consistent service and fabulous views. Ask for Jason, he is an amazing server!
(4)Nathan J.
Unrelentingly awful...honestly. Once a bastion of decent modern American seafood in the Denver foothills, the Chart House now looks more like a Red Lobster...without the delicious cheddar biscuits or friendly service. Maybe the Chart House will eventually serve the same fate as Landry's appears to be nearly complete in ruining another once great dining spot. If you must, come for a happy hour drink then head elsewhere to grab dinner. We had booked Chart House for our annual company holiday party, and had a prix fixe menu. I'll skip the gory details of the majority of the disaster because browsing the other reviews they are covered well. It seems to be no secret that this place has gone way downhill. However, one interesting item of note did occur. We had one steak option on the prix fixe, and several people took this option up. The waiter took our orders and then returned shortly thereafter to inform the steak eaters that they would not be getting their steak cooked to temperature, unless they ordered medium as all steaks were to be served medium only. No exceptions. This is extremely unacceptable at any restaurant, when you take into consideration that the 8oz filet is $32 on the dinner menu it's darn near laughable. It was the point at which I stopped caring knowing that I would never again return If it wasn't our holiday party we would have just left, it was literally that bad. We are still talking about it around the office weeks later. On a more positive note. The views remain superb at Chart House, which was the only reliable part of the meal.
(1)Jenn B.
I took my date here after hearing from a friend that it's a cool view. However, the view is only a little bit of the city in the distance, the highway, and a grassy hill - not impressive. The demographic when we were there made us feel like we were eating at a retirement home - or some sort of club where older people wanted to eat predictable food and pay too much for it. In our mid-late twenties, we stood out. Overall, for the very expensive prices, the menu was far from creative, the flavors were mediocre, and the food was not fresh by any means. We made the mistake of paying for the salad bar and the fruits tasted like chlorine. On the positive side - the service was wonderful. However, it was quite robotic/corporate. I much prefer restaurants where the servers show a bit more personality. When I am going to drop that kind of money on a meal again, I will definitely be going somewhere else where there is more care put into the food and an actual dining experience. I am somewhat embarrassed I was lured in by the view and took my date here instead of one of the much better restaurants in downtown Denver. My date and I had a good laugh about it, though.
(2)Stan D.
We went to the Chart House for Easter Brunch. We were not disappointed. Yes, it's a bit pricey, but part of the price includes the ambience, the view, and the friendly service. Being vegetarian, there wasn't a lot on the menu for us to eat, but they did have an exceptional salad bar, and they do have a "sides" menu. Vegetarians can dine with their carnivorous friends, and not worry about starving For us, it was nice just to spend time with the family, and to be treated like kings, which we were the entire time we were there. I am not accustomed to such great service, and I don't know if that was because of the holiday, or if they treat people like that all the time. At $16.99 for the salad bar, ($8.99 with an entree), it had better be good, and it was. I am under the impression that the prices for everything change since the menus they gave us had prices listed, but the take-along menus available at the front desk do not. The salad bar was well-attended with staff specifically there for that purpose. They had one guy mixing up Caesar Salad right as-needed right in the middle. Nothing ever went empty, and everything was very fresh. We were fortunate enough to inquire about the vegetarian items on the salad bar, and the waiter who responded was vegetarian, too. That's good luck in a steak/seafood house. I really liked the place, but, to be frank, it did seem a bit expensive for value received just as some reviewers noted. I didn't mind. That just keeps me from eating more. The food was good, the service was excellent, and the location was superb. If you don't want to drive all that way, and enjoy that very special view of the mountains, you can probably find a similar experience at Simms Steak House down off 6th and Simms. Both restaurants are part of the Landry's chain of which there are many all over the United States. It's a cut above experience that you will pay a little bit more for, but some of us think it's worth it. The menu prices run in the $20 to $30 range, at least on this day, with the most expensive single menu item being the surf and turf for $64.
(4)John F.
Good food, professional non-over bearing service, great atmosphere.
(4)Sylvia B.
My significant other and I have a tradition of going out every Christmas. We just moved to Genesee, so we were thrilled to find out that The Chart House was open. Our experience was less than sub par. I would say that we are positive, "cup half full" kind of people, and I've never left a bad review before, but we were so disappointed in our experience. We arrived around 7:15 and were not greeted by out waiter, not brought water, until 7:30. It was Christmas and we were enjoying conversation, so it wasn't a big deal. It took another 15 mins to deliver a bottle of wine; again, not a huge deal. We ordered an appetizer and soup. It took a while to deliver, but they were both delicious! I'd say around 8pm we finally ordered our entree. We had checked out the menu online and were craving prime rib. At this point we were not starving, so we opted to split the 18 ounce cut ($40). We ordered medium rare and mentioned to go more rare than medium. The wait was a bit longer than expected, but we didn't complain. The cut was delivered pretty much well done. I waited in college and law school, so I rarely complain, but for $40, I wanted to at least enjoy my Christmas dinner. The waiter was understanding and came back to explain that the prime rib was announced no longer medium rare around 6ish (not sure why he didn't mention it earlier). We then settled on the NY strip. The inside was definitely red, but the outside was charred. It wasn't horrible, but not good-definitely cooked quickly. Honestly, we could have cooked one better ourselves. The manager never came to apologize or speak with us. We expected our steak to be comped, and all the waiter could offer was a free appetizer or dessert. When we expressed our disappointed and desire to speak with the manager, the waiter said, "Well it's Christmas, I think my manager just wants to get out of here." It left us all feeling uncomfortable and the waiter in an awkward position. Very disappointed and will not be back. When your meal doesn't turn out the way you expect it, you'd hope management would at least apologize and address it. If we could do it over, we would have driven to Denver or just stayed home.
(2)Michele W.
I had read some mediocre reviews but wanted to see for myself. Had great wine, the lobster bisque was great...thick w/ good chunks of lobster. I had the peppercorn medallions...juicy, medium-rare. My husband had the seafood special. Our waiter was fairly attentive, yes--at times had to flag him down, but that's not unlike just about every other place we've been to that I would say was excellent otherwise. It was good to see the place busy, and think we'll try it again.
(4)Michelle N.
My husband and I have been celebrating birthdays and other special events at the Chart House for years. Always excellent food and service...not any more. We were there to celebrate our anniversary last night. The restaurant was comfortable as usual, but we were not seated at a window table as requested in a reservation a week previous. No biggie I guess. We waited a long time for drinks and then started with still great chowder and salad bar, although my husband had nearly finished his salad before they brought my chowder and offered pepper. Then came the very long wait for the entrees. My husband had the Mahi Mahi. The fish was dry and the purple sweet potatoes tasted as awful as was the presentation. Because they changed the scallops to a basil thing I went with the Tour de Shrimp. It was OK. The crab stuffed ones were mushy and the coconut crusted were dry. I understand that food is trendy and there is always change, but signature meals should always maintain. The servers were racing around panic-like and it was a Thursday night, and not that busy. The Chart House is a 5star, pricey restaurant with with a nice reputation. They have a lot of work to do on standards.
(2)Danse L.
Happy hour was a good deal (5-7). Had a couple glasses of wine, spinach artichoke dip, ahi tuna "nachos," and prime rib sliders for less than $25. Not the best, but not the worst either. Nice fire pit and views! The place could definitely use a makeover and then the dinner prices may be worth it.
(3)Chris H.
This is one of our favorite places to go for Happy Hour because they have high end apps for half price that are thee best plus their drink specials are awesome. Great atmosphere and top notch service. We also eat here for dinner and that was amazing too. Make sure you sign up for their rewards program, best deal ever!!
(5)D W.
Surprisingly this out of the way Chart House does a brisk business. It's an upscale area and there's not a lot of options of course so, they benefit. I went for a Friday happy hour, very packed, but bartenders friendly and the happy hour deal - which is 7 days a week - is a great deal for food and drink. I didn't dine but will go again. Nice deck, great location. I give it 4 because outside of happy hour, it's a very pricey place and I've never had 5 star food at any Chart House I've been to nationwide. BUT, up the street in the little shopping strip is the Hideaway. THAT is a great place!! Terrific menu, GREAT bar, good reasonablyl price food, and a great outside deck with fires. They have live music several nights a week. I guess it just reopened not long ago after a bit of a redesign and menu update. Terrific!! Highly recommend you pass on Chart House and check this place out.
(4)Norge F.
Is it even possible to have a $37 New York strip as tough as leather?? The steak also looked like it was cut with a chain saw!! What the hell is going on?? We have eaten at the Chart House dozens of times over the past 30 years, and the restaurant has gone down hill for the past 10 of those years and just keeps getting worse!! The Manager was no where to be seen, and I decided not to embarrass my wife by strangling the "chef". What......your cooks clearly do not have the skill sets to cook!! The place was full of drunks chugging down drinks in the bar during happy hour...virtually no one in the restaurant!! Change the name of your restaurant to "Dive Bar of the Rockies"... We will NEVER be back, and I will tell everyone I know both in social media and in my personal circle, what I think about your Restaurant!! Your hostesses are a bunch of stuck up snobs...and could care less about your customers. Also had to ask for lettuce in the salad bar, which had not been set out yet...no one on your staff even noticed!! Good riddance!!!!!!!!!
(1)Tewey S.
The evening started out well. The waiter seemed very attentive, but after he asked us three times if we wanted the "kitchen to start preparing an appetizer" I felt it was a bit too much. We settled for Lobster bisque which was excellent. The clam chowder was good too, but was served lukewarm. When we ordered our meals, we were told that even though the mahi wasn't checked on the menu, they had it and it came with a crab/avocado on top accompanied by asparagus. I ordered it. Then the waiter came back and said the mahi wasn't available and it was actually another fish that was prepared the same way. Since it was only $2 more, I ordered it. Overall, it was very good although they use a bit too much salt for me. My beau's meal was good...he had ordered the short ribs. We ordered the chocolate molten lava cake for dessert. I had this 20 years ago and still remembered it. Well, I should have left it as a memory. It came out cold and the molten was more like rock. I mentioned it to the waiter, and he brushed over it saying that sometimes they leave it to cool too long. Big disappointment...it needs to be served warm. Then the bill came. The fish I ordered had a base price, then an upcharge for asparagus and another upcharge for the crab topping. My $36 fish dinner was now over $50. I asked the waiter about it, and he said "gee, didn't I mention that?" He offered to talk with his manager, which I agreed he should do. The manager took off the cost of the crab topping but not the asparagus. We paid the bill and left. On the way out the manager thanked us for coming. I mentioned the incident to him and he said he would make sure the waiter was better educated in the future. He said that there was no way to remove the cost for the asparagus (yeah, right). I told him that educating the waiter was one thing, but that our anniversary dinner was very disappointing. He didn't offer to make it right. They lost a repeat customer because of a $5 upcharge on asparagus (which we didn't eat because it was way too salty.). All in all, it was an okay place. Be very careful of the up-sale and up-charges. It was very crowded and not what I would consider a romantic restaurant at all. There are many better, less expensive restaurants out there. We won't be back.
(3)Christine D.
The Chart House has been a mainstay restaurant in Genesee for several decades. It is a nice setting for an evening getaway outside of Denver. Unfortunately, this is a corporate restaurant chain where staff turn over frequently and the general managers are non-accountable. The waiters are not trained appropriately and don't listen when taking an order. Mistakes are made on charges and food quality is marginal. The health department ought to inspect this restaurant more frequently. Think twice before having dinner at this place.
(2)Michele R.
Wow - what a disturbing let down. I came here with 10 other family members to celebrate a birthday. We all fondly remembered Chart House as a classy restaurant with great food and good service and were excited to eat here. From the moment we sat down, the entire experience was shockingly bad. First off, I have never met ruder servers in my life. As a large table, two servers came to each side of our table and brusquely began asking for drink orders (without so much as a hello). After my fiance ordered his drink, I attempted to do so when the waitress awkwardly explained that I wasn't allowed to order from her as I was on the wrong side of the table. Okay. I don't think I saw a smile from a server the entire night. Our waters were almost never refilled and I had to ask 2 separate times for a glass of wine (taking over 30 minutes because the waiters NEVER checked in). The food was mediocre. Nothing terribly bad, but I wouldn't rave about it. The kitchen messed up several requests (my sister was given an entirely different side, when she explained this politely, she was given no apology) At the end of the night, we were given 2 dessert menus to share among our table. My sister was holding her menu, reading it, when a waiter suddenly walked by and ripped the menu out of her hands before handing it to the table nearby. They didn't even say a word. When our waiter came back, my sister explained what happened and our waiter then took our second menu from my cousin down the table and gave it to us. So bizarre. We then ordered several desserts. We specifically requested a dessert w/ a lit candle for the birthday celebrant. After 20 minutes, the staff informed us that they could not "find" a candle. We were pretty shocked - a nice restaurant should be prepared for special occasions - but it wasn't the end of the world. That is, until 2 minutes later, when the table next to us had a dessert delivered with a lit candle. One of my family members mentioned this to the waiter and he said, "Oh, you don't want THAT candle...we found it sitting under a computer." Um... so.... you just admitted to breaking health code and serving your customers a candle you found rolled under a computer? Literally, this was the most shocking service I've ever experienced. My grandfather shelled out nearly $1,000 for this meal and we received fast food-level service. I will certainly not be returning to this establishment and will make sure to tell my friends not to go unless they want a special evening ruined.
(1)D P.
Extremely disappointed. Have always loved the Chart House restaurants but not tonight. 730 reservation, table at 8. Couldn't get to the bar--understaffed and too crowded. Was happy to see that the salad bar had returned--always loved that part of the restaurant--but dirty, picked over and in need of some refills. Continually the whole night. My meal was very nice. My partner was not happy. $30 bucks for four small shrimp and three slices of beef. Not impressed. My crab stuffed shrimp was very nice. Overcharged on the bill or the waiter would have gotten 20%. Seems like this is now part of a big company and the food, service, etc. show it. Disappointing as remember wonderful meals in Maui, Palm Springs, and Saucelido. I would choose a different restaurant for the money. DLP
(2)Jamie L.
This was a "Special Occasion" dinner for two. We called ahead and made reservations, although it became obvious they were unnecessary since the restaurant was nearly empty. Nevertheless, we were first offered a non-window-facing, non-booth, middle-of-the-room table, despite the fact that nearly every other table was, and remained for the entire length of our visit, empty. We had to ASK to sit in a comfortable, window-facing booth. One of the man reasons that customers choose a Chart House restaurant is because of the unique views at each one. So- this was unacceptable. From the moment we sat, there was an alarm sound / buzzing going off behind us. We inquired about it to the server, and her reply was "Oh, yeah, it's stuck. We called management, they said we have to leave it." Well. It's not exactly classical music, and it was there the entire length of our dinner. Again: Unacceptable. Both of us opted for the Salad Bar with our entrees, since the Chart House Salad Bar has been a tradition for both of us dating back 20 years. I'm sad to say that the unattended salad bar, with its' wilted 'caesar' salad, depleted selections, and dirty plates was also a severe disappointment to us. As was the fact that employees began "packing it up" while we were standing right there! And it was nowhere NEAR closing time! Again: Unacceptable. The meals: The prime rib was pink... on one side. The other was thoroughly brown... and had been ordered Rare. We had to ask twice for horseradish, butter and sour cream for the baked potato, and also for a drink refill. The scallops dish was overly salty, and a watery brown sauce sogged on the bottom of the plate. The rice couldn't even absorb the overly salted palette, and was lacking in any "coconut ginger" flavor touted on the menu. Also: Each scallop was cooked differently, one was nearly raw, one was so overdone it was actually chewy. Now THAT takes talent! When you are paying nearly $30 for an entree, this is AGAIN: Unacceptable. Naturally, we chose to forego dessert and hightail it out of there. The next time I have the urge to drop $100 on dinner, someone please kick me if I head west on I-70 toward Gennesee. Or toward any other Chart House Restaurant, for that matter. Thanks.
(1)Rachel W.
I don't actually even know how to begin. We ate here a while back and had a horrendous experience. Made a reservation and were seated quickly, and that is the last good thing that happened. My husband and I actually rented out and were married at the Chart House in Dana Point, CA, it was a perfect experience dealing with that location. We definitely had high expectations for the Colorado location and hoped this could be our special occasion spot. Well thats not happening. We ordered appetizers dinner, dessert, salad bar, drinks, you name it we ordered it...the kitchen was apparently backed up and took over an hour to bring out the first appetizer! It was ridiculous, our server did not mention anything and when we asked what the hold up was, she just said that they were busy. It was not packed at all. The manager throughout our entire visit was walking around...in what appeared to be a panic, we tried to stop him multiple times and were completely ignored. We mentioned to our server about our wedding and she simply said that she didn't know there was a location there. I wasn't expecting a parade out of her, but seriously that was it?! Come on. All in all my husbands dinner was terrible and he didn't eat it, we told her it was bad and she didn't offer to replace his dinner or take it off the check. The best part of the dinner was the serve yourself salad bar. I honestly could go on and on about how horrible it was and how we will not be back. Paying that enormous bill made me incredibly angry. Were heading back to CA this month and are thrilled to enjoy a meal at the Dana Point location.
(1)Lisa L.
Excellent dinner. We had the chop salad, bronzed tilapia with rice, bread and for dessert, mud pie. The bread was warm, salad crisp and tasty, fish cooked to perfection and very yummy. We finished the meal off with coffee and mud pie. We were extremely pleased. Service was great and everyone was super friendly. I would have given 5 stars but we had two complaints. First, the website for this location says they have magnificent hilltop views, this is not true. Right outside the windows is the highway. Waaaaaaaaay off in the distance you can see a tiny sliver of the Denver area but to call the view magnificent is ludicrous. Our second complaint was where we were seated. Our table was so close to the people seated next to us that we had to move the table over and up about 10 inches plus remove a chair for my dinner guest to awkwardly slide out of her seat. Very romantic, this would be the perfect location for a special occasion. Enjoy!
(4)Ray H.
If there was a sign out front I would have told you it was a fish shack that didn't know how to cook fish. Service was so slow. In the time we got our salads w no appetizer tables next to us got there salads and were ready for entrees. Our Salad orders got messed up which meant mine sat for 15 minutes before my wife's tomato salad showed up. Her salad was good at least. When our main dishes showed up 1 hour late after two other tables had almost finished their entrees ( again we didn't order apps), my halibut was very over cooked as was my wife's mahi. At least hers was semi edible. I couldn't even cut into mine w a fork. When Jason the manager came by the first time, it was only after we complained about the over cooked fish. We pointed out the long delay in getting our food and it was suggested it was our fault. Mind that the two other tables had finished and we're now paying while they remade the halibut. It was suggested by the manager that we were apparently In a hurry, as if it were our fault. When my halibut showed back up (now at one hour and fifteen minutes) it was quite good although the risotto had been rushed and was runny and quite watery. But worse the manager actually waited while it was tasted. Had to ask him to just leave at this point. He should have just brought it out and apologized and then come back to check on us In a minute rather than hover. The waitress was pleasant but didn't recognize early enough there were problems and didn't get her manager involved quick enough. Or maybe she did and he didn't do anything. It was other servers that apologized for the salad delay. We got our salads and halibut comp'd. But we didn't go to the chart house for that. We went to have a nice dinner. When Jason came back he finally recognized they had made mistakes. If only they had done this from the start... we understand things go wrong but this is a over the top. At a minimum a fish place should know how to cook fish.
(1)Nate M.
The Chart House used to be a very nice place with good service and great food. USED TO BE! Went there last weekend. It was like they went on craigslist and specifically hired all of the people who had been fired for being bad servers, or rude obnoxious wannabes. The wait time was way too long for being nearly empty. The wine list was put together by a 5 year old by the way it looked. They tried to upcharge on everything. The steak was so chewy Im sure it was probably road kill on the interstate nearby a few days before. This will be a great spot for someone to lease and fix up when it eventually closes. It will take some money to make it fresh again. This company obviously does not care to make it work again!
(1)Jeff J.
The food was amazing, when we received our food on the second go-around! The atmosphere was great until the management burst-out into a tangent about our return food, as it was not prepared to our liking. We could hear him in the background yelling about how this food looked to be prepared perfectly the way we had asked. Another thing we noticed, was the managements lack of leadership. We own our own business, which would not be anything without the help of our staff. It is VERY evident the management walks all over their employees by the way they communicate with them, and by way of recognition - there was NONE. In a nut-shell: -Food is great! (Cooks prepare good food once we got it the second-time) -Service was good. Server was cheerful, helpful, and very kind. -Management is TERRIBLE, they show a lack of management skill, and lack the ability to lead - New management is requested for our return back to the Chart House.
(4)Sallie K.
2 stars at best. Food overall was very mediocre for the price. Started with the lobster and shrimp spring rolls. Not bad but for $12.99 I was expecting more. Ordered the apple arugula salad and clam chowder as my meal. The salad was one big mushy mess. Had to send it back. The waiter returned and said they were out of arugula so I'd have to order something else. He recommended the spinach salad. I agreed. Not terrible but WAY to heavy on the egg and not enough dressing. Now for the clam chowder - that was a winner. My husband got the macadamia crusted mahi which he said was just OK - kinda soggy. Overall, spent WAAYY too much money for the quality of the food. Service was great but I'd rather have great food. Would order the clam chowder again if I ever went back but that's not likely.
(2)Mare W.
OMG. This place is incredibly expensive with mediocre EVERYTHING. You can get the same thing for a qtr of the price and most any steak houses were better than my filet. On top of it, each drink was $11 and so you'd think...hmmm...maybe it s the ambience. THis place for what they charge, should do some MAJOR updating. Old bathrooms, old everything. On top of it, the more intimate booths, aren't at all, you eat where you can hear the conversations when the couple next to me was three feet away! Save your well earned bucks...I would never go back.
(1)Katherine P.
My husband and I had reservations to celebrate a very special anniversary dinner at the Chart House last night. We arrived early and went to the lounge to wait for our table. The lounge/bar at CH was nice, the bartender was good, he had nice recommendations. The hostess came to tell us they had a table for us, it then required we return back to the front desk to be seated, she didn't take us from the lounge to our table, just a little odd. The server once we arrived at our table was OK, not exceptional or at all great. He was task driven, what I mean by this is he was multi-tasking while interacting with us at the table, his attention was not towards the guests, it was towards his tasks. We spent just over an hour in the restaurant, the selections were limited; the meal was good; the spinach salad was exceptional, a nice yummy dinner. Was this meal worth the $$$$ The price, NO. It was 2X what we spend at our favorite restaurant and we did not purchase a bottle of wine. The specialty dessert that was pitched early and was focused more on the fact that "it takes 30 minutes to prepare, so we just need you to know that and get that going if you want that." "We opted out" of their Godiva Brownie whatever (see I cannot even remember the details, just the it takes 30 minutes to prepare) since we were looking forward to mud pie anyway. The restaurant was NOT busy which was of some surprise since it is Restaurant Week and no we did not go there to participate in their Restaurant Week Special Menu. The attention to details was lost, we frankly expected better. The final point to spark this review was the "Pitch" that we listened to at two prior tables to "Sell a membership as a Landry's Member"... for an additional $25 you too can become a Landry's Select Member and get X,Y,Z rewards when you dine at any of our blah, blah, blah. restaurants. Not something I expected, kind of like the Village Inn "did you save room for Pie" line; and it really dulled the overall experience. Very disappointing experience. The Chart House was a restaurant of our past that we would share with family and friends and special occasional and the past is where it will return. We will not be dining there again.
(2)David C.
After a nice hike in Evergreen, my friend suggested we go here for dinner. After telling me it was a bit posh, she assured me that she goes here after work wearing scrubs all the time but when walking up from the parking lot, there was a couple decked out in a tux and little black dress behind us so I expected to be looked down upon wearing a hoodie and baseball cap. I felt a bit better when I realized the restaurant was pretty much empty and we sat over in the corner, out of the way by the fireplace. The waiter was a young kid and he was a little bit over the top..."would the gentleman care for a cocktail?" err no just give me a Fat Tire and keep em coming, he never did lighten up and it kinda got annoying as you are meant to adapt to your customers. I ordered the Mahi mahi blackened and it came with veggies and cute little pyramid of rice. It was my first seafood in this landlocked state and even tho it was pricey, it was also very tasty, cooked to perfection with the right amount of spices. I typically don't care for these high end chains but I enjoyed my meal, its nice and comfy inside and the servers were attentive so worthy of three stars.
(3)Julie L.
Awful food! I had heard good things about this restaurant so i decided to try their happy hour. I ordered the spinach and artichoke dip, tempura shrimp, fish tacos, and firecracker shrimp. I can tell you that the spinach and artichoke dip tasted worst than frozen TGIFriday's frozen dip. The shrimp was not "deveined" meaning you could see shrimp feces left on it and the shrimp was tough! Not to add I could smell something fishy while sitting at the bar. The first tacos were super bland and tortilla was cold and tasted like it came straight out of a bag. The firecracker shrimp again were tough small and tasted worst than store bought frozen shrimp. The also had "kimchee sauce" on them but it tasted just like spicy mayo on sushi rolls. Oh, and let me add that they do not serve one decent bar on draft and no IPA, or pale ales in the place. The only thing I can say nice about this place is the bartender was nice and he made a pretty good ginger margarita. This restaurant is not worth the money or your time. I was extremely disappointed with the food and I am extremely glad I didn't go for a dinner where I would have wasted a lot more money.
(1)Golden S.
Overpriced, poor service and poor food. Place smells odd too. Don't waste your time and money.
(1)Renee M.
Had reservations for 2 on Christmas Day...It was terrible. We had 3 drinks before our food finally arrived. When you pay $6.00 for a baked potatoe it should be hot when served. The whole meal was cold. It was terrible. So needless to say we didn't eat Christmas Dinner. Will never be back..
(1)Jim S.
Went here for an office dinner recently with approximately 20 in our party. The service was fair. However the food was very disappointing. One person in our party ordered and then found out they were out of that fish this was at 7 PM on a weekday). Two others ordered salmon and it was extremely over cooked. Two others ordered steaks that were not cooked to their order. All in all I am glad I was not the one paying for the meal.
(1)Peter D.
Went here for Restaurant week. Overall, the food was delicious. For appetizers, my girlfriend got the coconut shrimp and I got the clam chowder. We both loved it. After living in San Diego and eating fresh seafood, I was surprised at how good the clam chowder was. For our entrees, the miss got the Brandy Peppercorn Medallions and I got the Crab Stuffed Tilapia. Again, dinner was delicious though I think the peppercorn was a little overwhelming and the presentation for the crab stuffed tilapia was lacking. We ordered a side of asparagus which went really well with our entrees. For dessert, my girlfriend got the mud pie and I got the key lime pie. The key lime pie tasted more like a cheesecake but was still delicious. Overall, the food was great. The only thing was the wait was a little long, especially after making a reservation. We came in around 7 and requested a window seat but wasn't seated until 30 minutes later. The maître d' was extremely nice and kept checking up on us and apologizing. Also, when we ordered our pre-dinner cocktails, it did not arrive until after the entrees, though I was surprised that the food was brought out so fast (probably because of restaurant week). Again, the maître d' came over, apologized, and comped our drinks, which we weren't even expecting at all. I think it is a great place to take someone on a date. There was a good ambiance and even though there were minor issues, I rarely see such exceptional customer service. I would definitely come visit again.
(4)Mike A.
This Chart House is not what it was once. Service has gone from excellent to variable at best. For the prices, it is quite rushed most of the time. If you get a good waitperson you will have a good experience; if not, not. The food is OK but expensive for what it is and the menu is too large to do it all well, IMHO. A place to go to entertain out-of-towners, guests and group special occasions; the ambiance is the strong suit and that is what you are paying for here. We go with an entree and the salad bar these days and only go once a year down from three-four times a year. The prime rib is probably the best pick, meat; snapper Hemingway, fish. The lava desert, still tasty and impressive is about one-half the size it once was, years back.
(3)Kathy B.
My husband and I ate 5280 here and were very happy with our experience. Our server Joshua, was attentive and helpful with choices. Not sure about the serving size, we split the $5 chopped salad, was delicious but definitely not needed as our serving portions were more than we could eat. We have chosen the Chart House for several special occasion meals and always enjoy our meal and service.
(4)Tammy F.
The food was delicious, the service was friendly but slow.
(3)SHN H.
ZERO STARS! Last weekend my brother-in-law had his wedding reception at The Chart House in Genesee, CO. I was apalled by the poor service. This is a high priced seafood restaurant that was staffed by teenaged waiters that knew nothing about the fish, cooking methods or wine. We ordered several bottles of red and white wine for the table. At one point a waitress tried to take a full bottle of Chardonnay away. I spotted her and stopped her. I asked her where she was taking it, and she said, "oops, this one is full." I'm not talking a little left -- it was tip-top full -- untouched, and a $55 bottle at that! At the end of the meal, the manager came around handing out 10% off coupons for "any restaurant in the Landry's restaurant family." His demeanor could not have been more wooden or cold. He was invisible for the entire evening, in spite of the fact that we dropped thousands of dollars that night -- and it was a wedding dinner. Save the cheezy marketing for the casual diners. A party of 20 at a wedding dinner does not want coupons. My wife had a lobster dish that I would have expected from Red Lobster, not a classy place with these menu prices. I had blackened halibut. It was totally dry. The sides were not creative. The desserts were no better than Betty Crocker. I'm really surprised. People must eat here for the view, it's not the food or the service.
(1)Kelly R.
Had dinner at the Chart House for my birthday with my family. It was a fantastic evening! The waitress, Katie, was perfectly matched for my family who can be boisterous and comical at times. She was great! The food: I had the Seared Scallops- The dish was elegantly prepared and well seasoned. As many people who know me know, I crave simplicity in food..and this was done to taste simple, although I know it was not simple in it's preparation. The scallops were large and the rice was a nice side dish. Everyone else at the table was exceptionally satisfied as well: Beef Tenderloin, Prime Rib, Red Snapper.... And what can be said about their Lava Cake? I am not one who normally orders deserts, but obviously for a birthday..it's a must. It was decadent....i wanted to take another one home. The environment is relaxed, yet upscale...perfect for a birthday (or any other special event). While we didn't have a table looking out over Denver, where we sat was great...nothing better than a big, round table to make everyone feel a part of the group. I hadn't been to Chart House in a couple years, but will be headed back soon...I forgot how cool this place was. I read the other reviews, and while I am not sure why their service was so poor, i do know that sometimes restaurants are off..so I hope those visitors will give The Chart House another shot: check out these cities: Portland, OR; Aspen, CO; Dana Point, CA...I am pretty sure they are all still open...and all still amazing. Thanks, Katie & the Chart House for making this birthday dinner a great one!
(4)Joan T.
We haven't been to a Chart House for years as there are none close to us. On our way back from the mountains, we needed to stop and eat, so we chose to go here with another couple. I read the reviews due to not having dined there for a long time. Wow. Great disparity. Sorry about the bad experiences, but our experience was with the four star folks. The service was great, the food was delicious. The salad bar, which was enjoyed by the husbands was as good as ever. My husband had the prime rib, which is hard to find good ones, and really liked it. Little fat and lots of meat. Excellent cut! Good flavor. The other wife and myself had the scallops, which were excellent. And generous! So all in all, a very good experience.
(4)Nikki D.
My family and I come here for almost every special occasion. I'm a prime rib snob and they have one of the best in colorado. Love the view and the salad bar. Never had a bad experience!
(5)Mark M.
DENVER RESTAURANT WEEK DISAPOINTMENT Went for Denver Restaurant Week $52.80 deal. Table was ready and service was good. BUT we were very surprised by the poor selection and quality of food served. My understanding was that Restaurant Week was a chance for a restaurant to showcase their restaurant and food so to impress patrons so they will return for future visits. What we found was the 5280 selection of food was minimal (no salad offered for example and entrees were small prime rib, tilapia, or chicken. Not very impressive). Portions were very small, quality of food was mediocre. It seemed that the Chart House was trying to cut costs/quality/selection to maximize profit. Bad idea, we will not be returning the the Chart House.
(2)Sean C.
The Chart House Restaurant (A Landry's Chain - this location in the foothills above Denver) Blows! That's the short version - long version follows. This isn't bad customer service - just a complete lack of customer service. We had an 8PM reservation and arrived at 8PM. We were told that reservations were running late and we could wait in the bar area. We stood by the bar for over 5 minutes and never were acknowledged by a waitress or bartender. I have never felt unwelcome in a bar/restaurant before but did in this place. The bar was not that busy. We asked a server if we could sit at one of the tables and she said yes. While sitting there waiting multiple wait staff walked past our table multiple times without making eye contact with us. Another group came in - sat right next to us and were served immediately. After 20 minutes we left. I would have liked to tell the hostess of my disappointment or talk to a manager but there was no one at the front desk. So we just left, drove down the road and had a pretty good meal at El Rancho. I was kind of hoping they would call my cell wondering where we were but they did not. With the money we saved I'm gonna go get a live lobsterzilla at Pacific Ocean market for dinner tonight. I am very disappointed. We were also the nicest dressed people in the room. I really think if you are going to spend a couple of hundred dollars on a nice dinner that the other patrons might put on long pants or a shirt with a collar. Ladies, maybe a skirt and shoes instead of the denim mom jeans and flip flops. This is a freakin white tablecloth sit down restaurant. I did share my frustration with Landry's Corporate web site and will see if they respond. Thanks for listening.
(1)Jenn B.
I took my date here after hearing from a friend that it's a cool view. However, the view is only a little bit of the city in the distance, the highway, and a grassy hill - not impressive. The demographic when we were there made us feel like we were eating at a retirement home - or some sort of club where older people wanted to eat predictable food and pay too much for it. In our mid-late twenties, we stood out. Overall, for the very expensive prices, the menu was far from creative, the flavors were mediocre, and the food was not fresh by any means. We made the mistake of paying for the salad bar and the fruits tasted like chlorine. On the positive side - the service was wonderful. However, it was quite robotic/corporate. I much prefer restaurants where the servers show a bit more personality. When I am going to drop that kind of money on a meal again, I will definitely be going somewhere else where there is more care put into the food and an actual dining experience. I am somewhat embarrassed I was lured in by the view and took my date here instead of one of the much better restaurants in downtown Denver. My date and I had a good laugh about it, though.
(2)Peggy R.
Very mediocre. Would not recommend. Way over-priced! Had the Mixed Grill Seafood - shrimp was poor. So were the potatoes. Husband's NY Strip was poor. Sad to spend so much money when any old chain would better for less $$.
(2)Robert W.
Terrible Food and grossly overpriced for what you get! Arrived there at 8 30 on a weeknight to see a total on 2 other tables taken in this large restaurant. Thought Hmmm? but kept an open mind. Exterior it is a gem set aside a hilltop overlooking /denver. Inside it is best described as a dated dining room in a dated B Motel. Food was gross. Salad bar was mundane and appeared identical at what you used to see at Wendys or a 10 dollar Country Buffet. Beets, frozen peas, chopped eggs etc,. The Tuna at $36.99 was the worst I have ever had. Server saw that it was poor equality and couldn't cut with a knife and took it back. It was fibrous poor quality and inedible. No way that was A grade ahi sushi quality , it should have never been served. Replacement tuna arrived, Half was not good but edible as it was late and I was hungry (otherwise it would have been sent back), other half I covered with the cold mashed potatoes and left it on the plate. I have used better quality fish than this for bait in the Gulf Of Mexico. Warning , They have a 29.99 3 couse dinner (short rib, Tillapia , etc) that sounds good but server advised it is petite, very petite, so I guess we figured out why the place was empty. If you want a boring so so sale bar and a piece of poor quality fish you could probably do better at the Country Buffet in Arvada. Same salad Bar, Better fish, plentiful food, same dated decorations, and about 80 % less cost. PS: only savings grace was that staff comped my wife's chocolate lava cake desert because of the tuna . The chocolate lava desert was probably the best she has had and she is an aficionado on this particular desert. I told a knowledgable fisherman about this incident and based on my description, he believed that it may have been Bonita , instead of Yellowfin Tuna.
(1)Deana W.
The Chart House apparently has 27 locations, so they must do something right. Having read the reviews on yelp prior to going, I was not expecting much, but seeing as how my wonderful brother-in-law was treating (he is the consummate host!), my mind was open. The atmosphere is sophisticated, if not a little staid. The waiter was aloof, not ingratiating. I ordered a Caipirinha (national cocktail of Brazil) and was told that they couldn't make it. Many places will try to accommodate you by asking what is in your drink, so that they can offer to create some facsimile to show their eagerness to please, but not at The Chart House. We began our meal by having the salad bar (5.99 with an entree). The presentation was inviting, and the choices seemed very fresh. There was a gentleman there making the Caesar salad, as we watched. This was an upscale feature. Fresh fruit, juicy pineapple, ripe strawberries, and red and green grapes round out the choices. The surprise was the caviar with chopped red onion, creme fraise, and chopped egg. The caviar did not pop in your mouth, but hey, this was only 5.99 with an entree. Be real. A basket of Squaw bread and crackers was placed on the table with butter. This was very rustic and had a delightful molasses flavor. The recipe can be found on line with a Google search. The offerings on the menu are sufficient to please most, with the standard preparations (i.e. macadamia nut crusted). Although these are always good, at these prices, one would hope they might aspire to more cutting edge cuisine. I ordered the Macadamia nut crusted Mahi Mahi with peanut sauce (heavy and cloyingly sweet). While it is standard fair at most fish restaurants, it is usually good. The Mahi Mahi was tender and flaky, with only the very end portion being too dry. But by the time I got to the end I was full. My dish came with the ginger rice which was tasty, but dry. My husband opted for the pan seared sea scallops with bokchoy and ginger rice. His rice soaked up the juice from the scallops and bokchoy and consequently was very moist and and delicious, while my rice was served on the side, and as I said, was dry. Another member of our dining party ordered the lobster & 6oz fillet. She seamed to all but lick the plate, so I'm going to go out on a limb and say she was well pleased with her entree. My other dining companion had the garlic & Parmesan crusted halibut. He also seemed to be a member of the clean plate club, so he got dessert. I will say that I felt that the chocolate lava cake was the star of the evening. The cake was served hot out of the oven (you needed to order it with your entree so they could bake it). The cake was dripping with hot fudge sauce and topped with a melting ball of vanilla ice cream. This my friend is decadence at it's finest. The cake was shared by all four of us. Easily the highlight of the meal. In closing, sit on the deck by a roaring fire, have a cocktail, while enjoying the beautiful mountain view with the lights of Denver in the distance. Just don't order a Caipirinha, 'cuz you can't have one!
(3)Michelle h.
My boyfriend and I went here for Valentines Day. We went at about 430 pm so we could sit by the window to watch the city lights come on. The view is pretty good. The service was outstanding. The food though was.. Not good. They had a special Valentines menu and we both had a surf and turf selection. My steak looked like it was just "flopped" down on the plate and didn't look appetizing at all. The presentation was terrible for them trying to be such a fancy place with the prices. Not trying to judge a book by its cover, we attempted the food. And well... Not good. The meat which was filet mingnon was hard to cut and chewy. The crab on top didn't taste like crab. The shrimp scampi was bland. The dessert which was a chocolate lava dessert was pretty good. Maybe it just was because of Valentines Day and they were busy, but my opinion is this place was terrible and way over priced for the quality.
(2)Lenn S.
We had a Friday night reservation for 7:15 and got there about 7 or 8 minutes early. The hostess greeted us impatiently, said we were early, and that we should wait and would be seated shortly - our table was ready. We had an outstanding table next to the window - the views of the city are incredible. The waiter was very attentive, without being a nuisance. I had the prime rib with crab legs and my wife had the yellow fin ahi tuna - mine was very good but not outstanding, my wife's was "ordinary".
(3)Sandi D.
Yet another restaurant that I WANT to love, but don't. So why do I keep coming back??? The patio. It is the perfect spot to sit and reflect on the day's hike or bike. It's right on the way back into town, and seems to call to me from the highway. Not only are the tables huge ( tiny tables are a pet peeve for most outdoor patios--no room for the food !!) but there;s a fireplace pit for those cool mountain evenings. If it weren't for the patio, I would never give The Chart a 2nd thought. The food is barely mediocre, and the staff is young and clueless -- 1st job for them and it shows. So far I've had the lobster bisque, rib eye, and various happy hour appys. The HH appys are cheap ( at least compared to regular menu items) but are teeny, tiny portions, are not very good. The wine list by the glass is limited, and quite expensive. Also, there is no happy hour pricing on wine--only beer and specialty drinks Can I cry discrimination? The rib eye was probably the best thing we had, but also the most expensive on the menu. Another location, location, location restaurant
(2)Jen H.
the happy hour prices at the chart house are good but the waitress responsible for the bar area was responsible for too many tables and wasnt attentive. do NOT arrive late to this restaurant! clearly the wait staff wants to leave work early instead of create a welcoming and positive experience. the overall feel of this establishment is that it lacks a strong manager; the menu items are too expensive to have such a poor atmosphere.
(2)Steven K.
Service mechanical. Food fine, not great. The bar and patio are pretty, so next time, i'll just go for a drink.
(2)Fanny L.
Ugh!! We have been to the one in DC and it was amazing! This location was absolutely awful. The waiter was bad, but not as bad as the food. My fish was bone dry without any flavors. The food was blend and tasteless. Hated that we waisted a celebration dinner. We should have listened to Yelp. Do NOT waste your time!
(1)D W.
Surprisingly this out of the way Chart House does a brisk business. It's an upscale area and there's not a lot of options of course so, they benefit. I went for a Friday happy hour, very packed, but bartenders friendly and the happy hour deal - which is 7 days a week - is a great deal for food and drink. I didn't dine but will go again. Nice deck, great location. I give it 4 because outside of happy hour, it's a very pricey place and I've never had 5 star food at any Chart House I've been to nationwide. BUT, up the street in the little shopping strip is the Hideaway. THAT is a great place!! Terrific menu, GREAT bar, good reasonablyl price food, and a great outside deck with fires. They have live music several nights a week. I guess it just reopened not long ago after a bit of a redesign and menu update. Terrific!! Highly recommend you pass on Chart House and check this place out.
(4)Norge F.
Is it even possible to have a $37 New York strip as tough as leather?? The steak also looked like it was cut with a chain saw!! What the hell is going on?? We have eaten at the Chart House dozens of times over the past 30 years, and the restaurant has gone down hill for the past 10 of those years and just keeps getting worse!! The Manager was no where to be seen, and I decided not to embarrass my wife by strangling the "chef". What......your cooks clearly do not have the skill sets to cook!! The place was full of drunks chugging down drinks in the bar during happy hour...virtually no one in the restaurant!! Change the name of your restaurant to "Dive Bar of the Rockies"... We will NEVER be back, and I will tell everyone I know both in social media and in my personal circle, what I think about your Restaurant!! Your hostesses are a bunch of stuck up snobs...and could care less about your customers. Also had to ask for lettuce in the salad bar, which had not been set out yet...no one on your staff even noticed!! Good riddance!!!!!!!!!
(1)Alan F.
Went for Happy Hour Friday night, atmosphere was great with many folks celebrating the end of the work week. Happy hour wines were good. I had the Cab and my two female companions had Chard's. We decided to order a few appetizers which was dinner for the three of us. We ordered the Prime Rib Sliders, Calamari plate, Mediterranean Chicken and Fish Tacos. All of these were excellent. Our waiter was excellent and was very attentive to our need for quick service from the kitchen and keeping our glasses full. We will be back soon!
(4)Rachel W.
I don't actually even know how to begin. We ate here a while back and had a horrendous experience. Made a reservation and were seated quickly, and that is the last good thing that happened. My husband and I actually rented out and were married at the Chart House in Dana Point, CA, it was a perfect experience dealing with that location. We definitely had high expectations for the Colorado location and hoped this could be our special occasion spot. Well thats not happening. We ordered appetizers dinner, dessert, salad bar, drinks, you name it we ordered it...the kitchen was apparently backed up and took over an hour to bring out the first appetizer! It was ridiculous, our server did not mention anything and when we asked what the hold up was, she just said that they were busy. It was not packed at all. The manager throughout our entire visit was walking around...in what appeared to be a panic, we tried to stop him multiple times and were completely ignored. We mentioned to our server about our wedding and she simply said that she didn't know there was a location there. I wasn't expecting a parade out of her, but seriously that was it?! Come on. All in all my husbands dinner was terrible and he didn't eat it, we told her it was bad and she didn't offer to replace his dinner or take it off the check. The best part of the dinner was the serve yourself salad bar. I honestly could go on and on about how horrible it was and how we will not be back. Paying that enormous bill made me incredibly angry. Were heading back to CA this month and are thrilled to enjoy a meal at the Dana Point location.
(1)S D.
I won't waste time giving details so will instead summarize our experience: 1) Nearly empty at 8pm on a Saturday but out of 4 different entree choices 2) Waiter tried to up-sell on everything and in a robotic, scripted way 3) Overcooked, over-priced salmon (if that was King salmon, it was the tail) 4) Will never go back.
(1)Lisa L.
Excellent dinner. We had the chop salad, bronzed tilapia with rice, bread and for dessert, mud pie. The bread was warm, salad crisp and tasty, fish cooked to perfection and very yummy. We finished the meal off with coffee and mud pie. We were extremely pleased. Service was great and everyone was super friendly. I would have given 5 stars but we had two complaints. First, the website for this location says they have magnificent hilltop views, this is not true. Right outside the windows is the highway. Waaaaaaaaay off in the distance you can see a tiny sliver of the Denver area but to call the view magnificent is ludicrous. Our second complaint was where we were seated. Our table was so close to the people seated next to us that we had to move the table over and up about 10 inches plus remove a chair for my dinner guest to awkwardly slide out of her seat. Very romantic, this would be the perfect location for a special occasion. Enjoy!
(4)Ray H.
If there was a sign out front I would have told you it was a fish shack that didn't know how to cook fish. Service was so slow. In the time we got our salads w no appetizer tables next to us got there salads and were ready for entrees. Our Salad orders got messed up which meant mine sat for 15 minutes before my wife's tomato salad showed up. Her salad was good at least. When our main dishes showed up 1 hour late after two other tables had almost finished their entrees ( again we didn't order apps), my halibut was very over cooked as was my wife's mahi. At least hers was semi edible. I couldn't even cut into mine w a fork. When Jason the manager came by the first time, it was only after we complained about the over cooked fish. We pointed out the long delay in getting our food and it was suggested it was our fault. Mind that the two other tables had finished and we're now paying while they remade the halibut. It was suggested by the manager that we were apparently In a hurry, as if it were our fault. When my halibut showed back up (now at one hour and fifteen minutes) it was quite good although the risotto had been rushed and was runny and quite watery. But worse the manager actually waited while it was tasted. Had to ask him to just leave at this point. He should have just brought it out and apologized and then come back to check on us In a minute rather than hover. The waitress was pleasant but didn't recognize early enough there were problems and didn't get her manager involved quick enough. Or maybe she did and he didn't do anything. It was other servers that apologized for the salad delay. We got our salads and halibut comp'd. But we didn't go to the chart house for that. We went to have a nice dinner. When Jason came back he finally recognized they had made mistakes. If only they had done this from the start... we understand things go wrong but this is a over the top. At a minimum a fish place should know how to cook fish.
(1)Nate M.
The Chart House used to be a very nice place with good service and great food. USED TO BE! Went there last weekend. It was like they went on craigslist and specifically hired all of the people who had been fired for being bad servers, or rude obnoxious wannabes. The wait time was way too long for being nearly empty. The wine list was put together by a 5 year old by the way it looked. They tried to upcharge on everything. The steak was so chewy Im sure it was probably road kill on the interstate nearby a few days before. This will be a great spot for someone to lease and fix up when it eventually closes. It will take some money to make it fresh again. This company obviously does not care to make it work again!
(1)Jeff J.
The food was amazing, when we received our food on the second go-around! The atmosphere was great until the management burst-out into a tangent about our return food, as it was not prepared to our liking. We could hear him in the background yelling about how this food looked to be prepared perfectly the way we had asked. Another thing we noticed, was the managements lack of leadership. We own our own business, which would not be anything without the help of our staff. It is VERY evident the management walks all over their employees by the way they communicate with them, and by way of recognition - there was NONE. In a nut-shell: -Food is great! (Cooks prepare good food once we got it the second-time) -Service was good. Server was cheerful, helpful, and very kind. -Management is TERRIBLE, they show a lack of management skill, and lack the ability to lead - New management is requested for our return back to the Chart House.
(4)Fred W.
The Chart House is convenient for us due to its proximity. It's ideal for appetizers and drinks at the bar but we've always considered the food just "ok" for the price. Last night, the service was EXTREMELY slow and while my wife's dinner was great, my king crab legs were not good. Edible, barely, but far from $45 worth. Our waiter was polite and courteous but he was doing all of the running and was obviously in need of assistance. After waiting 10 mins to be greeted once seated, 15 mins for app and drink orders, 30+ mins for dinner, we finally ordered our check with dessert and ended up canceling the dessert after another 10 minutes since we could no longer wait for it to arrive and still have time to eat it. We were with another couple that had to leave after an hour and it was almost a total of 2 hours, most awaiting food, etc. As we left, we noticed the entire other half of the restaurant we were unable to see was completely empty. Unacceptable service time given the capacity. I mentioned to our server that he should have a runner helping him out as it was obvious he was being stretched thin but he indicated that was only on holidays, etc. We'll come back for happy hour at the bar but I feel ripped off from our last dinner.
(2)C B.
Always pleasant experience, staff are very friendly. Some complain about how long it takes to get served here, but if you know that going in you know to relax with a great meal and time to reflect with friends and family over dinner. If you want fast food, go to McDonalds.
(5)Michael L.
I do not disagree with past reviews however my wife and i went there fir our anniversary. They gave us personalized menu s service was amazing and food amazing. They remembered with a free creme brulet. They have a special section w 3 course meal fir $30. Had short ribs which were excellent. Wife had panko chicken and loved it. Apparently have a new chef who is a great addition. I would try again.
(5)Susan B.
We love happy hour here! Great food and drinks at great prices! Go on Sundays! Travis in the lounge is a fantastic server and bartender! Highly recommend the shrimp tacos or fried artichokes
(4)Nate C.
My wife and I went to the Chart House for dinner during restaurant week. The ambiance was nice and the staff was friendly. I ordered the Tuna Tartar, Crispy Coconut Shrimp, and Chocolate Cake. The tuna was tasty and unique, but small portions. The coconut shrimp was average with an out-of-the-can sweet and spicy dipping sauce. The chocolate cake was the best thing we had from the menu. It was gooey and delicious. The service was very slow. We sat down at 7pm and didn't leave until 9:15. For the price, I will try somewhere else next time.
(3)Ben B.
Really enjoyed it. I had read some of the negative reviews, so I was a bit nervous. But the food, service, and ambience were all excellent. It's not inexpensive, and I didn't enjoy being strong armed into joining the Landry Restaurant Group club. That being said, I'll be back again!
(4)Shaun S.
I went here to celebrate after I graduated from professional school and thought that the Chart House was a special place. But that was in 2007, before I had the same and/or better meals at Oceanaire and Willie G's. We went for HH on Friday and left neutral, but we agreed that it was not worth the drive. The Great: The Ahi Nachos -- a must have! The Meh: Hummus Trio -- same as Simms Steakhouse The Bad: Firecracker Shrimp -- the sauce was excellent, but the shrimp were the size of a dime and FISHY. I have had better shrimp at Applebees. Thank god they drown these in delicious sauce because they would otherwise be inedible. I did become of big fan of the Chateau St. Michelle Riesling @ $4 per glass. The Prime Rib Sliders looked great, but we did not try them. Happy Hour Menu $4 Bruschetta Hummus Trio Spinach Artichoke Dip $5 Firecracker Shrimp Calamari & Friends Ahi Nachos $6 Prime Rib Sliders Fish Tacos Steamed Mussels $7 Martinis Chart House Cosmopolitan Apple Cosmo Tuaca Lemon Drop Mocha-Tini Pomegranate Tini $6 Cocktails Mango Mojito Pomegranate Mojito Agave Nectar-Rita Fleur d'Lis Willie Mary $4 Wines By The Glass Lindemans Bin 65 Chardonnay Chateau St. Michelle Riesling Beringer White Zinfandel Snap Dragon Cabernet Sauvignon Concannon Merlot $4 (Crappy) Wells Vodka * Gin * Rum * Tequila * Bourbon * Scotch $3.25 Premium Drafts Samuel Adams Seasonal * Dale's Pale Ale $2.50 Drafts Coors Light
(3)Kimber S.
Since it was a gorgeous, sunny day yesterday, my friend and I made plans to meet here for Happy Hour. Wouldn't you know it? By the time we got here, the clouds had cruised in and the wind was starting to whip up! (Hello Colorado!) But dammit, we were determined to bask in the beautiful scenery of the patio anyway, so we seated ourselves at a table outside and our excellent waitress came right out and brought us the HH menu and took our drink orders. The Chart House offers Happy Hour drinks and menu items from 4PM until 7PM, Monday through Friday. In my opinion, this is the best way to experience the Chart House as far as value and quality. Their HH menu includes various appetizers from $4 to $6, and glasses of wine, cocktails and martinis from $4 to $7. After our first glass of wine, the wind got the better of us, so with the help of our very accommodating waitress, we moved to a table inside the bar area and ordered a couple of appetizers (and more wine). The chicken lettuce wraps came 4 to a plate for $6. The lettuce was super fresh, crisp and the perfect foil for the well seasoned chicken, veggies and crispy rice noodles that topped them off. The fish tacos were made up of Cajun-spiced mahi and came 2 to a plate for $6. So for about $24 (before tip) we enjoyed a total of 4 glasses of wine and a couple of yummy snacks that filled us up and didn't break the bank. Hopefully, the weather will cooperate next time.
(4)Steve M.
Great food, consistent service and fabulous views. Ask for Jason, he is an amazing server!
(4)Stan D.
We went to the Chart House for Easter Brunch. We were not disappointed. Yes, it's a bit pricey, but part of the price includes the ambience, the view, and the friendly service. Being vegetarian, there wasn't a lot on the menu for us to eat, but they did have an exceptional salad bar, and they do have a "sides" menu. Vegetarians can dine with their carnivorous friends, and not worry about starving For us, it was nice just to spend time with the family, and to be treated like kings, which we were the entire time we were there. I am not accustomed to such great service, and I don't know if that was because of the holiday, or if they treat people like that all the time. At $16.99 for the salad bar, ($8.99 with an entree), it had better be good, and it was. I am under the impression that the prices for everything change since the menus they gave us had prices listed, but the take-along menus available at the front desk do not. The salad bar was well-attended with staff specifically there for that purpose. They had one guy mixing up Caesar Salad right as-needed right in the middle. Nothing ever went empty, and everything was very fresh. We were fortunate enough to inquire about the vegetarian items on the salad bar, and the waiter who responded was vegetarian, too. That's good luck in a steak/seafood house. I really liked the place, but, to be frank, it did seem a bit expensive for value received just as some reviewers noted. I didn't mind. That just keeps me from eating more. The food was good, the service was excellent, and the location was superb. If you don't want to drive all that way, and enjoy that very special view of the mountains, you can probably find a similar experience at Simms Steak House down off 6th and Simms. Both restaurants are part of the Landry's chain of which there are many all over the United States. It's a cut above experience that you will pay a little bit more for, but some of us think it's worth it. The menu prices run in the $20 to $30 range, at least on this day, with the most expensive single menu item being the surf and turf for $64.
(4)Nathan J.
Unrelentingly awful...honestly. Once a bastion of decent modern American seafood in the Denver foothills, the Chart House now looks more like a Red Lobster...without the delicious cheddar biscuits or friendly service. Maybe the Chart House will eventually serve the same fate as Landry's appears to be nearly complete in ruining another once great dining spot. If you must, come for a happy hour drink then head elsewhere to grab dinner. We had booked Chart House for our annual company holiday party, and had a prix fixe menu. I'll skip the gory details of the majority of the disaster because browsing the other reviews they are covered well. It seems to be no secret that this place has gone way downhill. However, one interesting item of note did occur. We had one steak option on the prix fixe, and several people took this option up. The waiter took our orders and then returned shortly thereafter to inform the steak eaters that they would not be getting their steak cooked to temperature, unless they ordered medium as all steaks were to be served medium only. No exceptions. This is extremely unacceptable at any restaurant, when you take into consideration that the 8oz filet is $32 on the dinner menu it's darn near laughable. It was the point at which I stopped caring knowing that I would never again return If it wasn't our holiday party we would have just left, it was literally that bad. We are still talking about it around the office weeks later. On a more positive note. The views remain superb at Chart House, which was the only reliable part of the meal.
(1)Sylvia B.
My significant other and I have a tradition of going out every Christmas. We just moved to Genesee, so we were thrilled to find out that The Chart House was open. Our experience was less than sub par. I would say that we are positive, "cup half full" kind of people, and I've never left a bad review before, but we were so disappointed in our experience. We arrived around 7:15 and were not greeted by out waiter, not brought water, until 7:30. It was Christmas and we were enjoying conversation, so it wasn't a big deal. It took another 15 mins to deliver a bottle of wine; again, not a huge deal. We ordered an appetizer and soup. It took a while to deliver, but they were both delicious! I'd say around 8pm we finally ordered our entree. We had checked out the menu online and were craving prime rib. At this point we were not starving, so we opted to split the 18 ounce cut ($40). We ordered medium rare and mentioned to go more rare than medium. The wait was a bit longer than expected, but we didn't complain. The cut was delivered pretty much well done. I waited in college and law school, so I rarely complain, but for $40, I wanted to at least enjoy my Christmas dinner. The waiter was understanding and came back to explain that the prime rib was announced no longer medium rare around 6ish (not sure why he didn't mention it earlier). We then settled on the NY strip. The inside was definitely red, but the outside was charred. It wasn't horrible, but not good-definitely cooked quickly. Honestly, we could have cooked one better ourselves. The manager never came to apologize or speak with us. We expected our steak to be comped, and all the waiter could offer was a free appetizer or dessert. When we expressed our disappointed and desire to speak with the manager, the waiter said, "Well it's Christmas, I think my manager just wants to get out of here." It left us all feeling uncomfortable and the waiter in an awkward position. Very disappointed and will not be back. When your meal doesn't turn out the way you expect it, you'd hope management would at least apologize and address it. If we could do it over, we would have driven to Denver or just stayed home.
(2)Michele W.
I had read some mediocre reviews but wanted to see for myself. Had great wine, the lobster bisque was great...thick w/ good chunks of lobster. I had the peppercorn medallions...juicy, medium-rare. My husband had the seafood special. Our waiter was fairly attentive, yes--at times had to flag him down, but that's not unlike just about every other place we've been to that I would say was excellent otherwise. It was good to see the place busy, and think we'll try it again.
(4)KAB C.
Disappointing. Especially for the money and the drive up to Gennesee. The food was okay but not what I would expect for the prices. The service was friendly but painfully slow and inattentive. We were there for almost 3 hours and while we wanted to enjoy a leisurely meal, we found ourselves waiting for refills on water and wine and more than once had to remind our waitress.
(2)Michelle N.
My husband and I have been celebrating birthdays and other special events at the Chart House for years. Always excellent food and service...not any more. We were there to celebrate our anniversary last night. The restaurant was comfortable as usual, but we were not seated at a window table as requested in a reservation a week previous. No biggie I guess. We waited a long time for drinks and then started with still great chowder and salad bar, although my husband had nearly finished his salad before they brought my chowder and offered pepper. Then came the very long wait for the entrees. My husband had the Mahi Mahi. The fish was dry and the purple sweet potatoes tasted as awful as was the presentation. Because they changed the scallops to a basil thing I went with the Tour de Shrimp. It was OK. The crab stuffed ones were mushy and the coconut crusted were dry. I understand that food is trendy and there is always change, but signature meals should always maintain. The servers were racing around panic-like and it was a Thursday night, and not that busy. The Chart House is a 5star, pricey restaurant with with a nice reputation. They have a lot of work to do on standards.
(2)Sallie K.
2 stars at best. Food overall was very mediocre for the price. Started with the lobster and shrimp spring rolls. Not bad but for $12.99 I was expecting more. Ordered the apple arugula salad and clam chowder as my meal. The salad was one big mushy mess. Had to send it back. The waiter returned and said they were out of arugula so I'd have to order something else. He recommended the spinach salad. I agreed. Not terrible but WAY to heavy on the egg and not enough dressing. Now for the clam chowder - that was a winner. My husband got the macadamia crusted mahi which he said was just OK - kinda soggy. Overall, spent WAAYY too much money for the quality of the food. Service was great but I'd rather have great food. Would order the clam chowder again if I ever went back but that's not likely.
(2)Mare W.
OMG. This place is incredibly expensive with mediocre EVERYTHING. You can get the same thing for a qtr of the price and most any steak houses were better than my filet. On top of it, each drink was $11 and so you'd think...hmmm...maybe it s the ambience. THis place for what they charge, should do some MAJOR updating. Old bathrooms, old everything. On top of it, the more intimate booths, aren't at all, you eat where you can hear the conversations when the couple next to me was three feet away! Save your well earned bucks...I would never go back.
(1)Graham K.
We came in for oyster appetizers and drinks at the bar There was nothing *wrong* with the place, just not a whole lot of things that were beyond Meh. Ambiance is church like - no music at the bar. Bartender was friendly when he was needed, but not what I'd call attentive. Mostly he just stood in front of us and washed what appeared to be every glass being used in the restaurant - an endless stream of dirty glasses. It was kind of like drinking in the dish room. Employees seemed.....well....unhappy. Not conducive to a good time. Great selection of scotch at the bar though and the oysters were OK.
(2)Michele R.
Wow - what a disturbing let down. I came here with 10 other family members to celebrate a birthday. We all fondly remembered Chart House as a classy restaurant with great food and good service and were excited to eat here. From the moment we sat down, the entire experience was shockingly bad. First off, I have never met ruder servers in my life. As a large table, two servers came to each side of our table and brusquely began asking for drink orders (without so much as a hello). After my fiance ordered his drink, I attempted to do so when the waitress awkwardly explained that I wasn't allowed to order from her as I was on the wrong side of the table. Okay. I don't think I saw a smile from a server the entire night. Our waters were almost never refilled and I had to ask 2 separate times for a glass of wine (taking over 30 minutes because the waiters NEVER checked in). The food was mediocre. Nothing terribly bad, but I wouldn't rave about it. The kitchen messed up several requests (my sister was given an entirely different side, when she explained this politely, she was given no apology) At the end of the night, we were given 2 dessert menus to share among our table. My sister was holding her menu, reading it, when a waiter suddenly walked by and ripped the menu out of her hands before handing it to the table nearby. They didn't even say a word. When our waiter came back, my sister explained what happened and our waiter then took our second menu from my cousin down the table and gave it to us. So bizarre. We then ordered several desserts. We specifically requested a dessert w/ a lit candle for the birthday celebrant. After 20 minutes, the staff informed us that they could not "find" a candle. We were pretty shocked - a nice restaurant should be prepared for special occasions - but it wasn't the end of the world. That is, until 2 minutes later, when the table next to us had a dessert delivered with a lit candle. One of my family members mentioned this to the waiter and he said, "Oh, you don't want THAT candle...we found it sitting under a computer." Um... so.... you just admitted to breaking health code and serving your customers a candle you found rolled under a computer? Literally, this was the most shocking service I've ever experienced. My grandfather shelled out nearly $1,000 for this meal and we received fast food-level service. I will certainly not be returning to this establishment and will make sure to tell my friends not to go unless they want a special evening ruined.
(1)D P.
Extremely disappointed. Have always loved the Chart House restaurants but not tonight. 730 reservation, table at 8. Couldn't get to the bar--understaffed and too crowded. Was happy to see that the salad bar had returned--always loved that part of the restaurant--but dirty, picked over and in need of some refills. Continually the whole night. My meal was very nice. My partner was not happy. $30 bucks for four small shrimp and three slices of beef. Not impressed. My crab stuffed shrimp was very nice. Overcharged on the bill or the waiter would have gotten 20%. Seems like this is now part of a big company and the food, service, etc. show it. Disappointing as remember wonderful meals in Maui, Palm Springs, and Saucelido. I would choose a different restaurant for the money. DLP
(2)Tewey S.
The evening started out well. The waiter seemed very attentive, but after he asked us three times if we wanted the "kitchen to start preparing an appetizer" I felt it was a bit too much. We settled for Lobster bisque which was excellent. The clam chowder was good too, but was served lukewarm. When we ordered our meals, we were told that even though the mahi wasn't checked on the menu, they had it and it came with a crab/avocado on top accompanied by asparagus. I ordered it. Then the waiter came back and said the mahi wasn't available and it was actually another fish that was prepared the same way. Since it was only $2 more, I ordered it. Overall, it was very good although they use a bit too much salt for me. My beau's meal was good...he had ordered the short ribs. We ordered the chocolate molten lava cake for dessert. I had this 20 years ago and still remembered it. Well, I should have left it as a memory. It came out cold and the molten was more like rock. I mentioned it to the waiter, and he brushed over it saying that sometimes they leave it to cool too long. Big disappointment...it needs to be served warm. Then the bill came. The fish I ordered had a base price, then an upcharge for asparagus and another upcharge for the crab topping. My $36 fish dinner was now over $50. I asked the waiter about it, and he said "gee, didn't I mention that?" He offered to talk with his manager, which I agreed he should do. The manager took off the cost of the crab topping but not the asparagus. We paid the bill and left. On the way out the manager thanked us for coming. I mentioned the incident to him and he said he would make sure the waiter was better educated in the future. He said that there was no way to remove the cost for the asparagus (yeah, right). I told him that educating the waiter was one thing, but that our anniversary dinner was very disappointing. He didn't offer to make it right. They lost a repeat customer because of a $5 upcharge on asparagus (which we didn't eat because it was way too salty.). All in all, it was an okay place. Be very careful of the up-sale and up-charges. It was very crowded and not what I would consider a romantic restaurant at all. There are many better, less expensive restaurants out there. We won't be back.
(3)Christine D.
The Chart House has been a mainstay restaurant in Genesee for several decades. It is a nice setting for an evening getaway outside of Denver. Unfortunately, this is a corporate restaurant chain where staff turn over frequently and the general managers are non-accountable. The waiters are not trained appropriately and don't listen when taking an order. Mistakes are made on charges and food quality is marginal. The health department ought to inspect this restaurant more frequently. Think twice before having dinner at this place.
(2)Carrie R.
If the entrees here cost $15-20 instead of closer to $30, I'd give another star. But if dinner for two is gonna cost me $100, (without wine) then it'd better be pretty close to flawless. We started with the crab-stuffed mushrooms, which were very generously stuffed. They were OK. Then I had New England clam chowder, which was OK. My honey got the lobster bisque, soup he constantly craves. "Sherry laced" warned the menu. I think it meant to say "Sherry based." Inedible. The waiter took it off the bill. Then came the entrees: the man got Shrimp Fresca. Shrimp were good but way too many tomatoes in the pasta. I got Dynamite Mahi Mahi, which I could barely eat. The sauce was just not right. A bit of a kick, in a rich cream sauce: the chef should eat some Indian cuisine to see how cream and spice SHOULD go together. The rice pilaf was too salty. Also, the Coke was flat and too heavy on the syrup. Ambiance: easy listening jazz. The lights were so dim I left with a headache from eye strain, trying to look at my hot guy from across the table. I was the youngest person in the restaurant, with the exception of the staff. It all made me think: if you like "Smooth Jazz 104.3" and bland, heavy food and you have plenty of money laying around, and are 60 or above -- this place was made for you. There's supposedly a great view, but we sat on the parking lot side. I dared not venture to the other side of the restaurant because a) we were packed in there like sardines, and b) it was so dark I never would have found my way back. Bottom line: not worth the drive or the money.
(2)SHN H.
ZERO STARS! Last weekend my brother-in-law had his wedding reception at The Chart House in Genesee, CO. I was apalled by the poor service. This is a high priced seafood restaurant that was staffed by teenaged waiters that knew nothing about the fish, cooking methods or wine. We ordered several bottles of red and white wine for the table. At one point a waitress tried to take a full bottle of Chardonnay away. I spotted her and stopped her. I asked her where she was taking it, and she said, "oops, this one is full." I'm not talking a little left -- it was tip-top full -- untouched, and a $55 bottle at that! At the end of the meal, the manager came around handing out 10% off coupons for "any restaurant in the Landry's restaurant family." His demeanor could not have been more wooden or cold. He was invisible for the entire evening, in spite of the fact that we dropped thousands of dollars that night -- and it was a wedding dinner. Save the cheezy marketing for the casual diners. A party of 20 at a wedding dinner does not want coupons. My wife had a lobster dish that I would have expected from Red Lobster, not a classy place with these menu prices. I had blackened halibut. It was totally dry. The sides were not creative. The desserts were no better than Betty Crocker. I'm really surprised. People must eat here for the view, it's not the food or the service.
(1)Katherine P.
My husband and I had reservations to celebrate a very special anniversary dinner at the Chart House last night. We arrived early and went to the lounge to wait for our table. The lounge/bar at CH was nice, the bartender was good, he had nice recommendations. The hostess came to tell us they had a table for us, it then required we return back to the front desk to be seated, she didn't take us from the lounge to our table, just a little odd. The server once we arrived at our table was OK, not exceptional or at all great. He was task driven, what I mean by this is he was multi-tasking while interacting with us at the table, his attention was not towards the guests, it was towards his tasks. We spent just over an hour in the restaurant, the selections were limited; the meal was good; the spinach salad was exceptional, a nice yummy dinner. Was this meal worth the $$$$ The price, NO. It was 2X what we spend at our favorite restaurant and we did not purchase a bottle of wine. The specialty dessert that was pitched early and was focused more on the fact that "it takes 30 minutes to prepare, so we just need you to know that and get that going if you want that." "We opted out" of their Godiva Brownie whatever (see I cannot even remember the details, just the it takes 30 minutes to prepare) since we were looking forward to mud pie anyway. The restaurant was NOT busy which was of some surprise since it is Restaurant Week and no we did not go there to participate in their Restaurant Week Special Menu. The attention to details was lost, we frankly expected better. The final point to spark this review was the "Pitch" that we listened to at two prior tables to "Sell a membership as a Landry's Member"... for an additional $25 you too can become a Landry's Select Member and get X,Y,Z rewards when you dine at any of our blah, blah, blah. restaurants. Not something I expected, kind of like the Village Inn "did you save room for Pie" line; and it really dulled the overall experience. Very disappointing experience. The Chart House was a restaurant of our past that we would share with family and friends and special occasional and the past is where it will return. We will not be dining there again.
(2)David C.
After a nice hike in Evergreen, my friend suggested we go here for dinner. After telling me it was a bit posh, she assured me that she goes here after work wearing scrubs all the time but when walking up from the parking lot, there was a couple decked out in a tux and little black dress behind us so I expected to be looked down upon wearing a hoodie and baseball cap. I felt a bit better when I realized the restaurant was pretty much empty and we sat over in the corner, out of the way by the fireplace. The waiter was a young kid and he was a little bit over the top..."would the gentleman care for a cocktail?" err no just give me a Fat Tire and keep em coming, he never did lighten up and it kinda got annoying as you are meant to adapt to your customers. I ordered the Mahi mahi blackened and it came with veggies and cute little pyramid of rice. It was my first seafood in this landlocked state and even tho it was pricey, it was also very tasty, cooked to perfection with the right amount of spices. I typically don't care for these high end chains but I enjoyed my meal, its nice and comfy inside and the servers were attentive so worthy of three stars.
(3)Julie L.
Awful food! I had heard good things about this restaurant so i decided to try their happy hour. I ordered the spinach and artichoke dip, tempura shrimp, fish tacos, and firecracker shrimp. I can tell you that the spinach and artichoke dip tasted worst than frozen TGIFriday's frozen dip. The shrimp was not "deveined" meaning you could see shrimp feces left on it and the shrimp was tough! Not to add I could smell something fishy while sitting at the bar. The first tacos were super bland and tortilla was cold and tasted like it came straight out of a bag. The firecracker shrimp again were tough small and tasted worst than store bought frozen shrimp. The also had "kimchee sauce" on them but it tasted just like spicy mayo on sushi rolls. Oh, and let me add that they do not serve one decent bar on draft and no IPA, or pale ales in the place. The only thing I can say nice about this place is the bartender was nice and he made a pretty good ginger margarita. This restaurant is not worth the money or your time. I was extremely disappointed with the food and I am extremely glad I didn't go for a dinner where I would have wasted a lot more money.
(1)Golden S.
Overpriced, poor service and poor food. Place smells odd too. Don't waste your time and money.
(1)Renee M.
Had reservations for 2 on Christmas Day...It was terrible. We had 3 drinks before our food finally arrived. When you pay $6.00 for a baked potatoe it should be hot when served. The whole meal was cold. It was terrible. So needless to say we didn't eat Christmas Dinner. Will never be back..
(1)RJ J.
I've been in the service industry 20+ years and my partner has been a chef 20+ years. Being new to the area, we saw the restaurant listed on the $52.80 deal. On a Friday night we found ourselves in Golden and decided to drive a little further and try the Chart House...a decision I greatly regret. First, I could see if it was warm and we were going to sit on the patio, have a drink, and an app. I might return. I'll never be back for dinner. First, it was freezing. We decided to forego wine and get hot tea. The second we declined the wine, the peppy waitress turned into a bland, unattentive robot. Second, since the meals do not come with salads we decided to get the salad bar. In preparation of a hardy meal, I only one plate and to taste the different items. The $8.95 charge is ridiculous for what they offer. One side is your basic salad bar and the other is an uncreative mix of "salads" and some fresh fruit. For example, there was marinated mushrooms which I think the marinade was just Hidden Valley Zesty Italian dressing. Plus, it is setup at an angle. You have to contort around the glass to get any of the top items. I watched this poor 6+ foot guy just finally give up. Third, the food. We had the crab stuffed mushrooms. It was the most dissapointing stuffed mushroom I've ever had. The crab tasted slightly off and there was no flavor. I had the prime rib which was edible. The mashed potatos were lukewarm at best. The butter wouldn't even melt. What $100/meal for 2restaurant serves cold mashed potatoes? My partner's Sea Bass was still ice cold in the middle. The highlight of the meal - the house dressing on the salad bar and the AuJus for the prime rib. Best part of the evening, getting home and making homemade cinnamon rolls.
(1)Jamie L.
This was a "Special Occasion" dinner for two. We called ahead and made reservations, although it became obvious they were unnecessary since the restaurant was nearly empty. Nevertheless, we were first offered a non-window-facing, non-booth, middle-of-the-room table, despite the fact that nearly every other table was, and remained for the entire length of our visit, empty. We had to ASK to sit in a comfortable, window-facing booth. One of the man reasons that customers choose a Chart House restaurant is because of the unique views at each one. So- this was unacceptable. From the moment we sat, there was an alarm sound / buzzing going off behind us. We inquired about it to the server, and her reply was "Oh, yeah, it's stuck. We called management, they said we have to leave it." Well. It's not exactly classical music, and it was there the entire length of our dinner. Again: Unacceptable. Both of us opted for the Salad Bar with our entrees, since the Chart House Salad Bar has been a tradition for both of us dating back 20 years. I'm sad to say that the unattended salad bar, with its' wilted 'caesar' salad, depleted selections, and dirty plates was also a severe disappointment to us. As was the fact that employees began "packing it up" while we were standing right there! And it was nowhere NEAR closing time! Again: Unacceptable. The meals: The prime rib was pink... on one side. The other was thoroughly brown... and had been ordered Rare. We had to ask twice for horseradish, butter and sour cream for the baked potato, and also for a drink refill. The scallops dish was overly salty, and a watery brown sauce sogged on the bottom of the plate. The rice couldn't even absorb the overly salted palette, and was lacking in any "coconut ginger" flavor touted on the menu. Also: Each scallop was cooked differently, one was nearly raw, one was so overdone it was actually chewy. Now THAT takes talent! When you are paying nearly $30 for an entree, this is AGAIN: Unacceptable. Naturally, we chose to forego dessert and hightail it out of there. The next time I have the urge to drop $100 on dinner, someone please kick me if I head west on I-70 toward Gennesee. Or toward any other Chart House Restaurant, for that matter. Thanks.
(1)Danse L.
Happy hour was a good deal (5-7). Had a couple glasses of wine, spinach artichoke dip, ahi tuna "nachos," and prime rib sliders for less than $25. Not the best, but not the worst either. Nice fire pit and views! The place could definitely use a makeover and then the dinner prices may be worth it.
(3)Chris H.
This is one of our favorite places to go for Happy Hour because they have high end apps for half price that are thee best plus their drink specials are awesome. Great atmosphere and top notch service. We also eat here for dinner and that was amazing too. Make sure you sign up for their rewards program, best deal ever!!
(5)Jim S.
Went here for an office dinner recently with approximately 20 in our party. The service was fair. However the food was very disappointing. One person in our party ordered and then found out they were out of that fish this was at 7 PM on a weekday). Two others ordered salmon and it was extremely over cooked. Two others ordered steaks that were not cooked to their order. All in all I am glad I was not the one paying for the meal.
(1)Peter D.
Went here for Restaurant week. Overall, the food was delicious. For appetizers, my girlfriend got the coconut shrimp and I got the clam chowder. We both loved it. After living in San Diego and eating fresh seafood, I was surprised at how good the clam chowder was. For our entrees, the miss got the Brandy Peppercorn Medallions and I got the Crab Stuffed Tilapia. Again, dinner was delicious though I think the peppercorn was a little overwhelming and the presentation for the crab stuffed tilapia was lacking. We ordered a side of asparagus which went really well with our entrees. For dessert, my girlfriend got the mud pie and I got the key lime pie. The key lime pie tasted more like a cheesecake but was still delicious. Overall, the food was great. The only thing was the wait was a little long, especially after making a reservation. We came in around 7 and requested a window seat but wasn't seated until 30 minutes later. The maître d' was extremely nice and kept checking up on us and apologizing. Also, when we ordered our pre-dinner cocktails, it did not arrive until after the entrees, though I was surprised that the food was brought out so fast (probably because of restaurant week). Again, the maître d' came over, apologized, and comped our drinks, which we weren't even expecting at all. I think it is a great place to take someone on a date. There was a good ambiance and even though there were minor issues, I rarely see such exceptional customer service. I would definitely come visit again.
(4)Joan T.
We haven't been to a Chart House for years as there are none close to us. On our way back from the mountains, we needed to stop and eat, so we chose to go here with another couple. I read the reviews due to not having dined there for a long time. Wow. Great disparity. Sorry about the bad experiences, but our experience was with the four star folks. The service was great, the food was delicious. The salad bar, which was enjoyed by the husbands was as good as ever. My husband had the prime rib, which is hard to find good ones, and really liked it. Little fat and lots of meat. Excellent cut! Good flavor. The other wife and myself had the scallops, which were excellent. And generous! So all in all, a very good experience.
(4)Nikki D.
My family and I come here for almost every special occasion. I'm a prime rib snob and they have one of the best in colorado. Love the view and the salad bar. Never had a bad experience!
(5)Mark M.
DENVER RESTAURANT WEEK DISAPOINTMENT Went for Denver Restaurant Week $52.80 deal. Table was ready and service was good. BUT we were very surprised by the poor selection and quality of food served. My understanding was that Restaurant Week was a chance for a restaurant to showcase their restaurant and food so to impress patrons so they will return for future visits. What we found was the 5280 selection of food was minimal (no salad offered for example and entrees were small prime rib, tilapia, or chicken. Not very impressive). Portions were very small, quality of food was mediocre. It seemed that the Chart House was trying to cut costs/quality/selection to maximize profit. Bad idea, we will not be returning the the Chart House.
(2)Sean C.
The Chart House Restaurant (A Landry's Chain - this location in the foothills above Denver) Blows! That's the short version - long version follows. This isn't bad customer service - just a complete lack of customer service. We had an 8PM reservation and arrived at 8PM. We were told that reservations were running late and we could wait in the bar area. We stood by the bar for over 5 minutes and never were acknowledged by a waitress or bartender. I have never felt unwelcome in a bar/restaurant before but did in this place. The bar was not that busy. We asked a server if we could sit at one of the tables and she said yes. While sitting there waiting multiple wait staff walked past our table multiple times without making eye contact with us. Another group came in - sat right next to us and were served immediately. After 20 minutes we left. I would have liked to tell the hostess of my disappointment or talk to a manager but there was no one at the front desk. So we just left, drove down the road and had a pretty good meal at El Rancho. I was kind of hoping they would call my cell wondering where we were but they did not. With the money we saved I'm gonna go get a live lobsterzilla at Pacific Ocean market for dinner tonight. I am very disappointed. We were also the nicest dressed people in the room. I really think if you are going to spend a couple of hundred dollars on a nice dinner that the other patrons might put on long pants or a shirt with a collar. Ladies, maybe a skirt and shoes instead of the denim mom jeans and flip flops. This is a freakin white tablecloth sit down restaurant. I did share my frustration with Landry's Corporate web site and will see if they respond. Thanks for listening.
(1)Kelly R.
Had dinner at the Chart House for my birthday with my family. It was a fantastic evening! The waitress, Katie, was perfectly matched for my family who can be boisterous and comical at times. She was great! The food: I had the Seared Scallops- The dish was elegantly prepared and well seasoned. As many people who know me know, I crave simplicity in food..and this was done to taste simple, although I know it was not simple in it's preparation. The scallops were large and the rice was a nice side dish. Everyone else at the table was exceptionally satisfied as well: Beef Tenderloin, Prime Rib, Red Snapper.... And what can be said about their Lava Cake? I am not one who normally orders deserts, but obviously for a birthday..it's a must. It was decadent....i wanted to take another one home. The environment is relaxed, yet upscale...perfect for a birthday (or any other special event). While we didn't have a table looking out over Denver, where we sat was great...nothing better than a big, round table to make everyone feel a part of the group. I hadn't been to Chart House in a couple years, but will be headed back soon...I forgot how cool this place was. I read the other reviews, and while I am not sure why their service was so poor, i do know that sometimes restaurants are off..so I hope those visitors will give The Chart House another shot: check out these cities: Portland, OR; Aspen, CO; Dana Point, CA...I am pretty sure they are all still open...and all still amazing. Thanks, Katie & the Chart House for making this birthday dinner a great one!
(4)John F.
Good food, professional non-over bearing service, great atmosphere.
(4)Peggy R.
Very mediocre. Would not recommend. Way over-priced! Had the Mixed Grill Seafood - shrimp was poor. So were the potatoes. Husband's NY Strip was poor. Sad to spend so much money when any old chain would better for less $$.
(2)Robert W.
Terrible Food and grossly overpriced for what you get! Arrived there at 8 30 on a weeknight to see a total on 2 other tables taken in this large restaurant. Thought Hmmm? but kept an open mind. Exterior it is a gem set aside a hilltop overlooking /denver. Inside it is best described as a dated dining room in a dated B Motel. Food was gross. Salad bar was mundane and appeared identical at what you used to see at Wendys or a 10 dollar Country Buffet. Beets, frozen peas, chopped eggs etc,. The Tuna at $36.99 was the worst I have ever had. Server saw that it was poor equality and couldn't cut with a knife and took it back. It was fibrous poor quality and inedible. No way that was A grade ahi sushi quality , it should have never been served. Replacement tuna arrived, Half was not good but edible as it was late and I was hungry (otherwise it would have been sent back), other half I covered with the cold mashed potatoes and left it on the plate. I have used better quality fish than this for bait in the Gulf Of Mexico. Warning , They have a 29.99 3 couse dinner (short rib, Tillapia , etc) that sounds good but server advised it is petite, very petite, so I guess we figured out why the place was empty. If you want a boring so so sale bar and a piece of poor quality fish you could probably do better at the Country Buffet in Arvada. Same salad Bar, Better fish, plentiful food, same dated decorations, and about 80 % less cost. PS: only savings grace was that staff comped my wife's chocolate lava cake desert because of the tuna . The chocolate lava desert was probably the best she has had and she is an aficionado on this particular desert. I told a knowledgable fisherman about this incident and based on my description, he believed that it may have been Bonita , instead of Yellowfin Tuna.
(1)Deana W.
The Chart House apparently has 27 locations, so they must do something right. Having read the reviews on yelp prior to going, I was not expecting much, but seeing as how my wonderful brother-in-law was treating (he is the consummate host!), my mind was open. The atmosphere is sophisticated, if not a little staid. The waiter was aloof, not ingratiating. I ordered a Caipirinha (national cocktail of Brazil) and was told that they couldn't make it. Many places will try to accommodate you by asking what is in your drink, so that they can offer to create some facsimile to show their eagerness to please, but not at The Chart House. We began our meal by having the salad bar (5.99 with an entree). The presentation was inviting, and the choices seemed very fresh. There was a gentleman there making the Caesar salad, as we watched. This was an upscale feature. Fresh fruit, juicy pineapple, ripe strawberries, and red and green grapes round out the choices. The surprise was the caviar with chopped red onion, creme fraise, and chopped egg. The caviar did not pop in your mouth, but hey, this was only 5.99 with an entree. Be real. A basket of Squaw bread and crackers was placed on the table with butter. This was very rustic and had a delightful molasses flavor. The recipe can be found on line with a Google search. The offerings on the menu are sufficient to please most, with the standard preparations (i.e. macadamia nut crusted). Although these are always good, at these prices, one would hope they might aspire to more cutting edge cuisine. I ordered the Macadamia nut crusted Mahi Mahi with peanut sauce (heavy and cloyingly sweet). While it is standard fair at most fish restaurants, it is usually good. The Mahi Mahi was tender and flaky, with only the very end portion being too dry. But by the time I got to the end I was full. My dish came with the ginger rice which was tasty, but dry. My husband opted for the pan seared sea scallops with bokchoy and ginger rice. His rice soaked up the juice from the scallops and bokchoy and consequently was very moist and and delicious, while my rice was served on the side, and as I said, was dry. Another member of our dining party ordered the lobster & 6oz fillet. She seamed to all but lick the plate, so I'm going to go out on a limb and say she was well pleased with her entree. My other dining companion had the garlic & Parmesan crusted halibut. He also seemed to be a member of the clean plate club, so he got dessert. I will say that I felt that the chocolate lava cake was the star of the evening. The cake was served hot out of the oven (you needed to order it with your entree so they could bake it). The cake was dripping with hot fudge sauce and topped with a melting ball of vanilla ice cream. This my friend is decadence at it's finest. The cake was shared by all four of us. Easily the highlight of the meal. In closing, sit on the deck by a roaring fire, have a cocktail, while enjoying the beautiful mountain view with the lights of Denver in the distance. Just don't order a Caipirinha, 'cuz you can't have one!
(3)Mike A.
This Chart House is not what it was once. Service has gone from excellent to variable at best. For the prices, it is quite rushed most of the time. If you get a good waitperson you will have a good experience; if not, not. The food is OK but expensive for what it is and the menu is too large to do it all well, IMHO. A place to go to entertain out-of-towners, guests and group special occasions; the ambiance is the strong suit and that is what you are paying for here. We go with an entree and the salad bar these days and only go once a year down from three-four times a year. The prime rib is probably the best pick, meat; snapper Hemingway, fish. The lava desert, still tasty and impressive is about one-half the size it once was, years back.
(3)Kathy B.
My husband and I ate 5280 here and were very happy with our experience. Our server Joshua, was attentive and helpful with choices. Not sure about the serving size, we split the $5 chopped salad, was delicious but definitely not needed as our serving portions were more than we could eat. We have chosen the Chart House for several special occasion meals and always enjoy our meal and service.
(4)Tammy F.
The food was delicious, the service was friendly but slow.
(3)Jaime D.
Chili's quality food, dressed up in savory sauces, accompanied with robotic service. each server said the exact same thing to every table; I suspect they were reciting a script. there was an overall lack of love and sincerity oozing from every corner of the building. this was not surprising as I saw management scold and humiliate servers on two different occasions, right in the middle of the dining room! on the bright side, the outdoor seating was gorgeous, and the service was less scripted and, consequently, more genuine. also, the happy hour prices were much more tolerable. we should have stayed there instead of going inside when our table was ready. food is decent, but no where near worth the price. Let's go to Table 6 or Potager and spend less money! this is not a bad stop on the way up or down the mountain, but only if you sit outside for the view and a snack - and only during happy hour.
(1)S. J. C.
I admit I like the Chart House mostly for its ambience and the excellent salad bar. The entrees, however, are consistently lacking. I've probably had better prime rib for a lot less money at the Riviera in Black Hawk. During a recent visit to the Chart House, the mixed seafood grill my spouse ordered had to be returned because the salmon was inedibly old and fishy tasting. They should have comped the meal and didn't. This place is best enjoyed on a warm summer evening on returning from a day in the mountains. Sit on the patio, order a beer and some clam chowder, and forget about the entrees.
(2)Ryan L.
This is a great place to take a date for dessert! The lava cake is to die for (but it take 30+ minutes). I'd also go with the cheesecake...amazing! Dinner is good, but pricey, especially if you're have a glass or two of wine. The atmosphere is decent, but the location is amazing. If you're making reservations (highly recommended for Friday or Saturday night) ask to sit in the first room (avoid the third room at all costs...buzz kill!) The patio is a great place to hang out, but the Chart House is at a higher elevation, so dress accordingly if you're going to sit outside.
(4)Michelle h.
My boyfriend and I went here for Valentines Day. We went at about 430 pm so we could sit by the window to watch the city lights come on. The view is pretty good. The service was outstanding. The food though was.. Not good. They had a special Valentines menu and we both had a surf and turf selection. My steak looked like it was just "flopped" down on the plate and didn't look appetizing at all. The presentation was terrible for them trying to be such a fancy place with the prices. Not trying to judge a book by its cover, we attempted the food. And well... Not good. The meat which was filet mingnon was hard to cut and chewy. The crab on top didn't taste like crab. The shrimp scampi was bland. The dessert which was a chocolate lava dessert was pretty good. Maybe it just was because of Valentines Day and they were busy, but my opinion is this place was terrible and way over priced for the quality.
(2)Lenn S.
We had a Friday night reservation for 7:15 and got there about 7 or 8 minutes early. The hostess greeted us impatiently, said we were early, and that we should wait and would be seated shortly - our table was ready. We had an outstanding table next to the window - the views of the city are incredible. The waiter was very attentive, without being a nuisance. I had the prime rib with crab legs and my wife had the yellow fin ahi tuna - mine was very good but not outstanding, my wife's was "ordinary".
(3)Sandi D.
Yet another restaurant that I WANT to love, but don't. So why do I keep coming back??? The patio. It is the perfect spot to sit and reflect on the day's hike or bike. It's right on the way back into town, and seems to call to me from the highway. Not only are the tables huge ( tiny tables are a pet peeve for most outdoor patios--no room for the food !!) but there;s a fireplace pit for those cool mountain evenings. If it weren't for the patio, I would never give The Chart a 2nd thought. The food is barely mediocre, and the staff is young and clueless -- 1st job for them and it shows. So far I've had the lobster bisque, rib eye, and various happy hour appys. The HH appys are cheap ( at least compared to regular menu items) but are teeny, tiny portions, are not very good. The wine list by the glass is limited, and quite expensive. Also, there is no happy hour pricing on wine--only beer and specialty drinks Can I cry discrimination? The rib eye was probably the best thing we had, but also the most expensive on the menu. Another location, location, location restaurant
(2)Jen H.
the happy hour prices at the chart house are good but the waitress responsible for the bar area was responsible for too many tables and wasnt attentive. do NOT arrive late to this restaurant! clearly the wait staff wants to leave work early instead of create a welcoming and positive experience. the overall feel of this establishment is that it lacks a strong manager; the menu items are too expensive to have such a poor atmosphere.
(2)Steven K.
Service mechanical. Food fine, not great. The bar and patio are pretty, so next time, i'll just go for a drink.
(2)Michael L.
I do not disagree with past reviews however my wife and i went there fir our anniversary. They gave us personalized menu s service was amazing and food amazing. They remembered with a free creme brulet. They have a special section w 3 course meal fir $30. Had short ribs which were excellent. Wife had panko chicken and loved it. Apparently have a new chef who is a great addition. I would try again.
(5)Susan B.
We love happy hour here! Great food and drinks at great prices! Go on Sundays! Travis in the lounge is a fantastic server and bartender! Highly recommend the shrimp tacos or fried artichokes
(4)Alan F.
Went for Happy Hour Friday night, atmosphere was great with many folks celebrating the end of the work week. Happy hour wines were good. I had the Cab and my two female companions had Chard's. We decided to order a few appetizers which was dinner for the three of us. We ordered the Prime Rib Sliders, Calamari plate, Mediterranean Chicken and Fish Tacos. All of these were excellent. Our waiter was excellent and was very attentive to our need for quick service from the kitchen and keeping our glasses full. We will be back soon!
(4)Shaun S.
I went here to celebrate after I graduated from professional school and thought that the Chart House was a special place. But that was in 2007, before I had the same and/or better meals at Oceanaire and Willie G's. We went for HH on Friday and left neutral, but we agreed that it was not worth the drive. The Great: The Ahi Nachos -- a must have! The Meh: Hummus Trio -- same as Simms Steakhouse The Bad: Firecracker Shrimp -- the sauce was excellent, but the shrimp were the size of a dime and FISHY. I have had better shrimp at Applebees. Thank god they drown these in delicious sauce because they would otherwise be inedible. I did become of big fan of the Chateau St. Michelle Riesling @ $4 per glass. The Prime Rib Sliders looked great, but we did not try them. Happy Hour Menu $4 Bruschetta Hummus Trio Spinach Artichoke Dip $5 Firecracker Shrimp Calamari & Friends Ahi Nachos $6 Prime Rib Sliders Fish Tacos Steamed Mussels $7 Martinis Chart House Cosmopolitan Apple Cosmo Tuaca Lemon Drop Mocha-Tini Pomegranate Tini $6 Cocktails Mango Mojito Pomegranate Mojito Agave Nectar-Rita Fleur d'Lis Willie Mary $4 Wines By The Glass Lindemans Bin 65 Chardonnay Chateau St. Michelle Riesling Beringer White Zinfandel Snap Dragon Cabernet Sauvignon Concannon Merlot $4 (Crappy) Wells Vodka * Gin * Rum * Tequila * Bourbon * Scotch $3.25 Premium Drafts Samuel Adams Seasonal * Dale's Pale Ale $2.50 Drafts Coors Light
(3)Danse L.
Happy hour was a good deal (5-7). Had a couple glasses of wine, spinach artichoke dip, ahi tuna "nachos," and prime rib sliders for less than $25. Not the best, but not the worst either. Nice fire pit and views! The place could definitely use a makeover and then the dinner prices may be worth it.
(3)Peter D.
Went here for Restaurant week. Overall, the food was delicious. For appetizers, my girlfriend got the coconut shrimp and I got the clam chowder. We both loved it. After living in San Diego and eating fresh seafood, I was surprised at how good the clam chowder was. For our entrees, the miss got the Brandy Peppercorn Medallions and I got the Crab Stuffed Tilapia. Again, dinner was delicious though I think the peppercorn was a little overwhelming and the presentation for the crab stuffed tilapia was lacking. We ordered a side of asparagus which went really well with our entrees. For dessert, my girlfriend got the mud pie and I got the key lime pie. The key lime pie tasted more like a cheesecake but was still delicious. Overall, the food was great. The only thing was the wait was a little long, especially after making a reservation. We came in around 7 and requested a window seat but wasn't seated until 30 minutes later. The maître d' was extremely nice and kept checking up on us and apologizing. Also, when we ordered our pre-dinner cocktails, it did not arrive until after the entrees, though I was surprised that the food was brought out so fast (probably because of restaurant week). Again, the maître d' came over, apologized, and comped our drinks, which we weren't even expecting at all. I think it is a great place to take someone on a date. There was a good ambiance and even though there were minor issues, I rarely see such exceptional customer service. I would definitely come visit again.
(4)Joan T.
We haven't been to a Chart House for years as there are none close to us. On our way back from the mountains, we needed to stop and eat, so we chose to go here with another couple. I read the reviews due to not having dined there for a long time. Wow. Great disparity. Sorry about the bad experiences, but our experience was with the four star folks. The service was great, the food was delicious. The salad bar, which was enjoyed by the husbands was as good as ever. My husband had the prime rib, which is hard to find good ones, and really liked it. Little fat and lots of meat. Excellent cut! Good flavor. The other wife and myself had the scallops, which were excellent. And generous! So all in all, a very good experience.
(4)Nikki D.
My family and I come here for almost every special occasion. I'm a prime rib snob and they have one of the best in colorado. Love the view and the salad bar. Never had a bad experience!
(5)Robert W.
Terrible Food and grossly overpriced for what you get! Arrived there at 8 30 on a weeknight to see a total on 2 other tables taken in this large restaurant. Thought Hmmm? but kept an open mind. Exterior it is a gem set aside a hilltop overlooking /denver. Inside it is best described as a dated dining room in a dated B Motel. Food was gross. Salad bar was mundane and appeared identical at what you used to see at Wendys or a 10 dollar Country Buffet. Beets, frozen peas, chopped eggs etc,. The Tuna at $36.99 was the worst I have ever had. Server saw that it was poor equality and couldn't cut with a knife and took it back. It was fibrous poor quality and inedible. No way that was A grade ahi sushi quality , it should have never been served. Replacement tuna arrived, Half was not good but edible as it was late and I was hungry (otherwise it would have been sent back), other half I covered with the cold mashed potatoes and left it on the plate. I have used better quality fish than this for bait in the Gulf Of Mexico. Warning , They have a 29.99 3 couse dinner (short rib, Tillapia , etc) that sounds good but server advised it is petite, very petite, so I guess we figured out why the place was empty. If you want a boring so so sale bar and a piece of poor quality fish you could probably do better at the Country Buffet in Arvada. Same salad Bar, Better fish, plentiful food, same dated decorations, and about 80 % less cost. PS: only savings grace was that staff comped my wife's chocolate lava cake desert because of the tuna . The chocolate lava desert was probably the best she has had and she is an aficionado on this particular desert. I told a knowledgable fisherman about this incident and based on my description, he believed that it may have been Bonita , instead of Yellowfin Tuna.
(1)Mike A.
This Chart House is not what it was once. Service has gone from excellent to variable at best. For the prices, it is quite rushed most of the time. If you get a good waitperson you will have a good experience; if not, not. The food is OK but expensive for what it is and the menu is too large to do it all well, IMHO. A place to go to entertain out-of-towners, guests and group special occasions; the ambiance is the strong suit and that is what you are paying for here. We go with an entree and the salad bar these days and only go once a year down from three-four times a year. The prime rib is probably the best pick, meat; snapper Hemingway, fish. The lava desert, still tasty and impressive is about one-half the size it once was, years back.
(3)Kathy B.
My husband and I ate 5280 here and were very happy with our experience. Our server Joshua, was attentive and helpful with choices. Not sure about the serving size, we split the $5 chopped salad, was delicious but definitely not needed as our serving portions were more than we could eat. We have chosen the Chart House for several special occasion meals and always enjoy our meal and service.
(4)Tammy F.
The food was delicious, the service was friendly but slow.
(3)Jaime D.
Chili's quality food, dressed up in savory sauces, accompanied with robotic service. each server said the exact same thing to every table; I suspect they were reciting a script. there was an overall lack of love and sincerity oozing from every corner of the building. this was not surprising as I saw management scold and humiliate servers on two different occasions, right in the middle of the dining room! on the bright side, the outdoor seating was gorgeous, and the service was less scripted and, consequently, more genuine. also, the happy hour prices were much more tolerable. we should have stayed there instead of going inside when our table was ready. food is decent, but no where near worth the price. Let's go to Table 6 or Potager and spend less money! this is not a bad stop on the way up or down the mountain, but only if you sit outside for the view and a snack - and only during happy hour.
(1)S. J. C.
I admit I like the Chart House mostly for its ambience and the excellent salad bar. The entrees, however, are consistently lacking. I've probably had better prime rib for a lot less money at the Riviera in Black Hawk. During a recent visit to the Chart House, the mixed seafood grill my spouse ordered had to be returned because the salmon was inedibly old and fishy tasting. They should have comped the meal and didn't. This place is best enjoyed on a warm summer evening on returning from a day in the mountains. Sit on the patio, order a beer and some clam chowder, and forget about the entrees.
(2)Ryan L.
This is a great place to take a date for dessert! The lava cake is to die for (but it take 30+ minutes). I'd also go with the cheesecake...amazing! Dinner is good, but pricey, especially if you're have a glass or two of wine. The atmosphere is decent, but the location is amazing. If you're making reservations (highly recommended for Friday or Saturday night) ask to sit in the first room (avoid the third room at all costs...buzz kill!) The patio is a great place to hang out, but the Chart House is at a higher elevation, so dress accordingly if you're going to sit outside.
(4)Mark M.
DENVER RESTAURANT WEEK DISAPOINTMENT Went for Denver Restaurant Week $52.80 deal. Table was ready and service was good. BUT we were very surprised by the poor selection and quality of food served. My understanding was that Restaurant Week was a chance for a restaurant to showcase their restaurant and food so to impress patrons so they will return for future visits. What we found was the 5280 selection of food was minimal (no salad offered for example and entrees were small prime rib, tilapia, or chicken. Not very impressive). Portions were very small, quality of food was mediocre. It seemed that the Chart House was trying to cut costs/quality/selection to maximize profit. Bad idea, we will not be returning the the Chart House.
(2)Sean C.
The Chart House Restaurant (A Landry's Chain - this location in the foothills above Denver) Blows! That's the short version - long version follows. This isn't bad customer service - just a complete lack of customer service. We had an 8PM reservation and arrived at 8PM. We were told that reservations were running late and we could wait in the bar area. We stood by the bar for over 5 minutes and never were acknowledged by a waitress or bartender. I have never felt unwelcome in a bar/restaurant before but did in this place. The bar was not that busy. We asked a server if we could sit at one of the tables and she said yes. While sitting there waiting multiple wait staff walked past our table multiple times without making eye contact with us. Another group came in - sat right next to us and were served immediately. After 20 minutes we left. I would have liked to tell the hostess of my disappointment or talk to a manager but there was no one at the front desk. So we just left, drove down the road and had a pretty good meal at El Rancho. I was kind of hoping they would call my cell wondering where we were but they did not. With the money we saved I'm gonna go get a live lobsterzilla at Pacific Ocean market for dinner tonight. I am very disappointed. We were also the nicest dressed people in the room. I really think if you are going to spend a couple of hundred dollars on a nice dinner that the other patrons might put on long pants or a shirt with a collar. Ladies, maybe a skirt and shoes instead of the denim mom jeans and flip flops. This is a freakin white tablecloth sit down restaurant. I did share my frustration with Landry's Corporate web site and will see if they respond. Thanks for listening.
(1)Kelly R.
Had dinner at the Chart House for my birthday with my family. It was a fantastic evening! The waitress, Katie, was perfectly matched for my family who can be boisterous and comical at times. She was great! The food: I had the Seared Scallops- The dish was elegantly prepared and well seasoned. As many people who know me know, I crave simplicity in food..and this was done to taste simple, although I know it was not simple in it's preparation. The scallops were large and the rice was a nice side dish. Everyone else at the table was exceptionally satisfied as well: Beef Tenderloin, Prime Rib, Red Snapper.... And what can be said about their Lava Cake? I am not one who normally orders deserts, but obviously for a birthday..it's a must. It was decadent....i wanted to take another one home. The environment is relaxed, yet upscale...perfect for a birthday (or any other special event). While we didn't have a table looking out over Denver, where we sat was great...nothing better than a big, round table to make everyone feel a part of the group. I hadn't been to Chart House in a couple years, but will be headed back soon...I forgot how cool this place was. I read the other reviews, and while I am not sure why their service was so poor, i do know that sometimes restaurants are off..so I hope those visitors will give The Chart House another shot: check out these cities: Portland, OR; Aspen, CO; Dana Point, CA...I am pretty sure they are all still open...and all still amazing. Thanks, Katie & the Chart House for making this birthday dinner a great one!
(4)John F.
Good food, professional non-over bearing service, great atmosphere.
(4)Chris H.
This is one of our favorite places to go for Happy Hour because they have high end apps for half price that are thee best plus their drink specials are awesome. Great atmosphere and top notch service. We also eat here for dinner and that was amazing too. Make sure you sign up for their rewards program, best deal ever!!
(5)Jim S.
Went here for an office dinner recently with approximately 20 in our party. The service was fair. However the food was very disappointing. One person in our party ordered and then found out they were out of that fish this was at 7 PM on a weekday). Two others ordered salmon and it was extremely over cooked. Two others ordered steaks that were not cooked to their order. All in all I am glad I was not the one paying for the meal.
(1)Peggy R.
Very mediocre. Would not recommend. Way over-priced! Had the Mixed Grill Seafood - shrimp was poor. So were the potatoes. Husband's NY Strip was poor. Sad to spend so much money when any old chain would better for less $$.
(2)Deana W.
The Chart House apparently has 27 locations, so they must do something right. Having read the reviews on yelp prior to going, I was not expecting much, but seeing as how my wonderful brother-in-law was treating (he is the consummate host!), my mind was open. The atmosphere is sophisticated, if not a little staid. The waiter was aloof, not ingratiating. I ordered a Caipirinha (national cocktail of Brazil) and was told that they couldn't make it. Many places will try to accommodate you by asking what is in your drink, so that they can offer to create some facsimile to show their eagerness to please, but not at The Chart House. We began our meal by having the salad bar (5.99 with an entree). The presentation was inviting, and the choices seemed very fresh. There was a gentleman there making the Caesar salad, as we watched. This was an upscale feature. Fresh fruit, juicy pineapple, ripe strawberries, and red and green grapes round out the choices. The surprise was the caviar with chopped red onion, creme fraise, and chopped egg. The caviar did not pop in your mouth, but hey, this was only 5.99 with an entree. Be real. A basket of Squaw bread and crackers was placed on the table with butter. This was very rustic and had a delightful molasses flavor. The recipe can be found on line with a Google search. The offerings on the menu are sufficient to please most, with the standard preparations (i.e. macadamia nut crusted). Although these are always good, at these prices, one would hope they might aspire to more cutting edge cuisine. I ordered the Macadamia nut crusted Mahi Mahi with peanut sauce (heavy and cloyingly sweet). While it is standard fair at most fish restaurants, it is usually good. The Mahi Mahi was tender and flaky, with only the very end portion being too dry. But by the time I got to the end I was full. My dish came with the ginger rice which was tasty, but dry. My husband opted for the pan seared sea scallops with bokchoy and ginger rice. His rice soaked up the juice from the scallops and bokchoy and consequently was very moist and and delicious, while my rice was served on the side, and as I said, was dry. Another member of our dining party ordered the lobster & 6oz fillet. She seamed to all but lick the plate, so I'm going to go out on a limb and say she was well pleased with her entree. My other dining companion had the garlic & Parmesan crusted halibut. He also seemed to be a member of the clean plate club, so he got dessert. I will say that I felt that the chocolate lava cake was the star of the evening. The cake was served hot out of the oven (you needed to order it with your entree so they could bake it). The cake was dripping with hot fudge sauce and topped with a melting ball of vanilla ice cream. This my friend is decadence at it's finest. The cake was shared by all four of us. Easily the highlight of the meal. In closing, sit on the deck by a roaring fire, have a cocktail, while enjoying the beautiful mountain view with the lights of Denver in the distance. Just don't order a Caipirinha, 'cuz you can't have one!
(3)Carrie R.
If the entrees here cost $15-20 instead of closer to $30, I'd give another star. But if dinner for two is gonna cost me $100, (without wine) then it'd better be pretty close to flawless. We started with the crab-stuffed mushrooms, which were very generously stuffed. They were OK. Then I had New England clam chowder, which was OK. My honey got the lobster bisque, soup he constantly craves. "Sherry laced" warned the menu. I think it meant to say "Sherry based." Inedible. The waiter took it off the bill. Then came the entrees: the man got Shrimp Fresca. Shrimp were good but way too many tomatoes in the pasta. I got Dynamite Mahi Mahi, which I could barely eat. The sauce was just not right. A bit of a kick, in a rich cream sauce: the chef should eat some Indian cuisine to see how cream and spice SHOULD go together. The rice pilaf was too salty. Also, the Coke was flat and too heavy on the syrup. Ambiance: easy listening jazz. The lights were so dim I left with a headache from eye strain, trying to look at my hot guy from across the table. I was the youngest person in the restaurant, with the exception of the staff. It all made me think: if you like "Smooth Jazz 104.3" and bland, heavy food and you have plenty of money laying around, and are 60 or above -- this place was made for you. There's supposedly a great view, but we sat on the parking lot side. I dared not venture to the other side of the restaurant because a) we were packed in there like sardines, and b) it was so dark I never would have found my way back. Bottom line: not worth the drive or the money.
(2)SHN H.
ZERO STARS! Last weekend my brother-in-law had his wedding reception at The Chart House in Genesee, CO. I was apalled by the poor service. This is a high priced seafood restaurant that was staffed by teenaged waiters that knew nothing about the fish, cooking methods or wine. We ordered several bottles of red and white wine for the table. At one point a waitress tried to take a full bottle of Chardonnay away. I spotted her and stopped her. I asked her where she was taking it, and she said, "oops, this one is full." I'm not talking a little left -- it was tip-top full -- untouched, and a $55 bottle at that! At the end of the meal, the manager came around handing out 10% off coupons for "any restaurant in the Landry's restaurant family." His demeanor could not have been more wooden or cold. He was invisible for the entire evening, in spite of the fact that we dropped thousands of dollars that night -- and it was a wedding dinner. Save the cheezy marketing for the casual diners. A party of 20 at a wedding dinner does not want coupons. My wife had a lobster dish that I would have expected from Red Lobster, not a classy place with these menu prices. I had blackened halibut. It was totally dry. The sides were not creative. The desserts were no better than Betty Crocker. I'm really surprised. People must eat here for the view, it's not the food or the service.
(1)Michelle h.
My boyfriend and I went here for Valentines Day. We went at about 430 pm so we could sit by the window to watch the city lights come on. The view is pretty good. The service was outstanding. The food though was.. Not good. They had a special Valentines menu and we both had a surf and turf selection. My steak looked like it was just "flopped" down on the plate and didn't look appetizing at all. The presentation was terrible for them trying to be such a fancy place with the prices. Not trying to judge a book by its cover, we attempted the food. And well... Not good. The meat which was filet mingnon was hard to cut and chewy. The crab on top didn't taste like crab. The shrimp scampi was bland. The dessert which was a chocolate lava dessert was pretty good. Maybe it just was because of Valentines Day and they were busy, but my opinion is this place was terrible and way over priced for the quality.
(2)Lenn S.
We had a Friday night reservation for 7:15 and got there about 7 or 8 minutes early. The hostess greeted us impatiently, said we were early, and that we should wait and would be seated shortly - our table was ready. We had an outstanding table next to the window - the views of the city are incredible. The waiter was very attentive, without being a nuisance. I had the prime rib with crab legs and my wife had the yellow fin ahi tuna - mine was very good but not outstanding, my wife's was "ordinary".
(3)Sandi D.
Yet another restaurant that I WANT to love, but don't. So why do I keep coming back??? The patio. It is the perfect spot to sit and reflect on the day's hike or bike. It's right on the way back into town, and seems to call to me from the highway. Not only are the tables huge ( tiny tables are a pet peeve for most outdoor patios--no room for the food !!) but there;s a fireplace pit for those cool mountain evenings. If it weren't for the patio, I would never give The Chart a 2nd thought. The food is barely mediocre, and the staff is young and clueless -- 1st job for them and it shows. So far I've had the lobster bisque, rib eye, and various happy hour appys. The HH appys are cheap ( at least compared to regular menu items) but are teeny, tiny portions, are not very good. The wine list by the glass is limited, and quite expensive. Also, there is no happy hour pricing on wine--only beer and specialty drinks Can I cry discrimination? The rib eye was probably the best thing we had, but also the most expensive on the menu. Another location, location, location restaurant
(2)Jen H.
the happy hour prices at the chart house are good but the waitress responsible for the bar area was responsible for too many tables and wasnt attentive. do NOT arrive late to this restaurant! clearly the wait staff wants to leave work early instead of create a welcoming and positive experience. the overall feel of this establishment is that it lacks a strong manager; the menu items are too expensive to have such a poor atmosphere.
(2)Steven K.
Service mechanical. Food fine, not great. The bar and patio are pretty, so next time, i'll just go for a drink.
(2)D W.
Surprisingly this out of the way Chart House does a brisk business. It's an upscale area and there's not a lot of options of course so, they benefit. I went for a Friday happy hour, very packed, but bartenders friendly and the happy hour deal - which is 7 days a week - is a great deal for food and drink. I didn't dine but will go again. Nice deck, great location. I give it 4 because outside of happy hour, it's a very pricey place and I've never had 5 star food at any Chart House I've been to nationwide. BUT, up the street in the little shopping strip is the Hideaway. THAT is a great place!! Terrific menu, GREAT bar, good reasonablyl price food, and a great outside deck with fires. They have live music several nights a week. I guess it just reopened not long ago after a bit of a redesign and menu update. Terrific!! Highly recommend you pass on Chart House and check this place out.
(4)Norge F.
Is it even possible to have a $37 New York strip as tough as leather?? The steak also looked like it was cut with a chain saw!! What the hell is going on?? We have eaten at the Chart House dozens of times over the past 30 years, and the restaurant has gone down hill for the past 10 of those years and just keeps getting worse!! The Manager was no where to be seen, and I decided not to embarrass my wife by strangling the "chef". What......your cooks clearly do not have the skill sets to cook!! The place was full of drunks chugging down drinks in the bar during happy hour...virtually no one in the restaurant!! Change the name of your restaurant to "Dive Bar of the Rockies"... We will NEVER be back, and I will tell everyone I know both in social media and in my personal circle, what I think about your Restaurant!! Your hostesses are a bunch of stuck up snobs...and could care less about your customers. Also had to ask for lettuce in the salad bar, which had not been set out yet...no one on your staff even noticed!! Good riddance!!!!!!!!!
(1)Rachel W.
I don't actually even know how to begin. We ate here a while back and had a horrendous experience. Made a reservation and were seated quickly, and that is the last good thing that happened. My husband and I actually rented out and were married at the Chart House in Dana Point, CA, it was a perfect experience dealing with that location. We definitely had high expectations for the Colorado location and hoped this could be our special occasion spot. Well thats not happening. We ordered appetizers dinner, dessert, salad bar, drinks, you name it we ordered it...the kitchen was apparently backed up and took over an hour to bring out the first appetizer! It was ridiculous, our server did not mention anything and when we asked what the hold up was, she just said that they were busy. It was not packed at all. The manager throughout our entire visit was walking around...in what appeared to be a panic, we tried to stop him multiple times and were completely ignored. We mentioned to our server about our wedding and she simply said that she didn't know there was a location there. I wasn't expecting a parade out of her, but seriously that was it?! Come on. All in all my husbands dinner was terrible and he didn't eat it, we told her it was bad and she didn't offer to replace his dinner or take it off the check. The best part of the dinner was the serve yourself salad bar. I honestly could go on and on about how horrible it was and how we will not be back. Paying that enormous bill made me incredibly angry. Were heading back to CA this month and are thrilled to enjoy a meal at the Dana Point location.
(1)S D.
I won't waste time giving details so will instead summarize our experience: 1) Nearly empty at 8pm on a Saturday but out of 4 different entree choices 2) Waiter tried to up-sell on everything and in a robotic, scripted way 3) Overcooked, over-priced salmon (if that was King salmon, it was the tail) 4) Will never go back.
(1)Lisa L.
Excellent dinner. We had the chop salad, bronzed tilapia with rice, bread and for dessert, mud pie. The bread was warm, salad crisp and tasty, fish cooked to perfection and very yummy. We finished the meal off with coffee and mud pie. We were extremely pleased. Service was great and everyone was super friendly. I would have given 5 stars but we had two complaints. First, the website for this location says they have magnificent hilltop views, this is not true. Right outside the windows is the highway. Waaaaaaaaay off in the distance you can see a tiny sliver of the Denver area but to call the view magnificent is ludicrous. Our second complaint was where we were seated. Our table was so close to the people seated next to us that we had to move the table over and up about 10 inches plus remove a chair for my dinner guest to awkwardly slide out of her seat. Very romantic, this would be the perfect location for a special occasion. Enjoy!
(4)