I always enjoy coming to this location. Everyone always has a smile on their face and is happy to serve me. Priscilla definitely stands out as a dedicated employee with positive energy. I'll definitely come back to this location.
(5)
Christian B.
Usually after dinner, I crave something sweet. I wasn't aware that Chick-fila-A served dessert products and was talked into exploring their dessert section of their menu. I order a strawberry milkshake and it really hit the spot. It was thick,creamy, and deliciously piled high with whip cream and a cherry on top! The drive thru service was quick and friendly and the price was comparable to that of many other fast food locations.
(4)
J K.
I like the chicken sandwiches, be it at this location or any of the others, they all taste the same. This location has nice staff, a good daytime manager (at least the one I had interaction with one time awhile ago), and I've been pleased the few times I've been here.
(4)
Josh d.
"Chicken is for people who don't know what they want." I think this was something Anthony Bourdain once said... I'm not quite sure what the national obsession is with this franchise... Buttered bun, pickles, Fresh Veg (at an additional cost) chicken is cooked to the point of juicy - I think it's pressure cooked... Seasoned properly... I mean... it's a decent chicken sandwich, but I feel that it's nothing to hold as the pillar of chicken sandwiches... This is no In-N-Out of the chicken world...
(2)
Andrew K.
Here's a quick review: 5/5 for food. Chick Fil A is always good any time of the day. 5/5 for service. "My pleasure" 2/5 for wait time. This location is always so busy for lunch with high school kids and people who work in the DTC. A quick lunch can easily take much longer than expected. Not to mention, but waiting in line with all the teenagers isn't pleasant.
(4)
Lamont C.
I have become more dissatisfied by the food at this location. The last time I visited this location within the past week the nuggets taste burnt and the fries were undercooked, bland and mushy. I do not feel I'm getting what I'm paying for. My main problem with this location is that as I was waiting in line where I was supposed to be, behind two other customers, another customer came up to the cashier that should have been assisting me and asked for an order of cole slaw. Both the cashier and the customer knew I was next in line because they both stood there looking at me as I looked back at both of them. They both knew this customer was cutting in line, but the cashier took his order anyway. Those situations can be challenging to handle, especially with pushy customers with a sense of entitlement, feeling like they don't have to wait in line like the rest of us. The manager of this establishment needs to train his staff to redirect people like that to wait in line. Either that or restructure things so people can't cut in line and step up to the closest available cashier.I probably would not have commented on this if it were not so blatant. An apology from the cashier would have been nice but she just looked at me and then looked away with disregard. Those little things are big things when it comes down to it. I'm sure we have all encountered waiting in line only to have someone just walk up to the nearest cashier disregarding several other people in front of him or her. I'm tired enough of it to comment on it. It will be a cold day in hell when I return to this disrespectful location.
(1)
Vilma S.
Another awesome stop for lunch! I had a free lunch entree coupon and stopped by to get it to go. I was immediately greeted as soon as I walked in. Catherine took my order and she was so professional, friendly and efficient! Decided to include the waffle fries and my order was ready in less than 3 minutes. Very tasty chicken sandwich and the waffle fries were hot and tasty!!
(5)
Jared G.
I go to this location during lunch on the weekdays. There service here during these times cannot be beat. All the workers are very happy and working to make it a great experience, and it always is. I get the chicken fingers meal, and the food is always very good.
(5)
Danielle J.
I love chick-fila's food & the staff are always really nice but this location is terribly slow. The drive through typically takes close to 10 minutes & with only 1 or 2 cars ahead of me. They really need to work on speeding it up since they are a "fast food" establishment!
(3)
Capt R.
I consider fast food to be a necessary evil in a fast paced world, BUT its nice to know there are chain operations like this one where the service and food are ALWAYS great. Normally I'm a burger kind of guy, but a few months ago, I stepped into one these restaurants and was cheerfully greeted and served. The sandwich was tasty and the lemonade was perfect. It doesn't matter where, I've been to over a dozen Chik-fil-a's across the country and its almost scary how friendly the staffs are.
(5)
D M.
Literally screws up every order. Then I get free item card, then they screw that when I use the free item card. It's a vicious frustrating cycle of screw ups and coupons that will never be right.
(1)
Shum M.
Terrible, we waited in the drive thru for 10 minutes to be told at 10:31 they were no longer serving breakfast. Rude managers and staff.
(1)
Derek R.
First time I have tried it. Good flavor but very small portions. Went home and had to eat again was still hungry. For the price it should be a bigger portion. Very friendly staff.
(2)
Steven C.
This location was kinda hard to get to from the Target side. Due to the holiday season, lots were full and hard to get around. Maybe they designed it like that to reduce speeding? Today's visit had the familiar cow greeting me for lunch which was nice. When I got inside, the place wad packed. Almost all of the tables were occupied. Ordered my food, waited for few minutes and got my food, found the nice table, employee offered to clean the table before I sat down. Overall, happy to be eating here 1st time and nothing negative to report. * playground inside.
(4)
Jesusio C.
Was a good location, though overpriced. Guess they decided it still wasn't enough, so dispute you when you've paid in cash and they don't give you any change. It's cool though, they eventually roll their eyes after a half hour, hand you a random nonsensical amount back, and don't even bother counting the drawer. Tip: Use a debit card
(1)
Catherine D.
Date(s) visited: about 2 times. Food/Drink: 5/5 Service: 5/5 Atmosphere: 5/5 Price: 4/5 Parking: 5/5 "HOME OF THE ORIGINAL CHICKEN SANDWICH." Food/Drink: I had a chicken sandwich for my first time the other day and have to say that it was quite tasty. It tasted like REAL CHICKEN and not your fake, cloned, and processed chicken that comes in your typical chicken patty. Also, they have their own sauces which go well with a sandwich or nuggets. I also had the coleslaw which I thought tasted very fresh and was chilled quite nicely. Service: I received EXCELLENT service from the staff at Chick Fil A. A gentleman gave me a card for a free sandwich since I shared with him this was my first time ever eating at a Chi Fil A. The managers there were friendly and even gave me a flyer and shared with me about about the free wifi that customers can tap into from their dining rooms to use their electronic devices. The servers were friendly and also very suggestive of different items on the menu to try. Atmosphere: Super clean!! There were also fresh flowers next to the condiments which added to the ambiance (I don't see too many fast food places that have FRESH flowers in their establishments). This place is super spic and span... Price I think for what I paid for my chicken nuggets, it was a little pricey...Yet, they still get a good rating since what I paid for was some high quality and REAL chicken. Parking: Parking is right in front of the restaurant and is free. MY THOUGHTS? They have a good concept here for their restaurant, great food, and awesome incentives for their employees (which I saw advertisements on the wall for career and educational opportunities). I'm sure I will be coming back to this place again for a Chicken Salad since I do like their chicken. RECOMMENDATIONS: Start off with the Chicken Sandwich (It is what they are known for....)
(4)
Andrew W.
I wish Chick Fil A was open on Sunday. I seem to crave Chick Fil A more than ever when I can not have it. Ever happen to you? Seriously...I just want a chicken sandwich. NOPE! It's Sunday. WHY??? Because, you picked the wrong day of the week bro. You're right, come back tomorrow when it's not Sunday. We will be open. It's my pleasure. Have a great week, except on Sunday...
(5)
Amber S.
I love this place. We got lost on our trip and stopped here. We loved the service and the people. How can you go wrong with waffle fries?? Thanks!!!
(5)
Cyndi D.
Chick-fil-a is my favorite fast food place and I have no complaint towards this location. The staff is always very friendly and they never screw up an order unlike the other fast food chains. It is nice that while still fast food, it is a much better and less fattening option than the rest. Very clean location and never crowded because they were smart enough to put a 2 lane drive-in!
(5)
Carolyn H.
We all know the Chick-Fil-A brand to be a top notch fast food option and this location is no exception. Hot and fresh waffle fries and ice cold lemonade. What more could you want?? This location is so convenient and quick! They offer two drive thru lanes for quick and easy access to those crispy waffle fries!!
(5)
Michael S.
II've been here several times and each time is just as bad as the last. My review is for the drive-thru, I've never dined in, so they may have better service. And I've been there mostly at night or early evening. Incompetent drive-thru employees who manage to screw up your order, even after you tell them exactly what you ordered at the window, you still get something else and when you correct them again, they just put their hands up and look dumbfounded and try to convince you that is what you ordered. Absolutely atrocious drive-thru service. Sad, because I love Chik Fil A, but this location does the franchise a serious disservice to the quality of service you've come to expect from them. I won't be back to this location.
(1)
pinche d.
WOW. Epic Fail ... Summary: I think the measure of any partnership or business transaction is not only how many good visits you have but how businesses handle the bad ones too. I'm a long time chick-fil-a supporter and thought I'd travel out of my way to support this new location. However, owner Sandeep Kapoor made it clear that handling difficult situations isn't a strength of his business practices and that customer satisfaction isn't one of his goals if it slightly compromises his pride / ego. I truly feel he doesn't best represents what Chick-A-Fil is achieving at other locations. Details: This Tamerac location has a dual drive-thru which looked advanced from the onset but it was just the start of a terrible experience. The drive-thru seemed unordinary busy and it took 15 mins after ordering my food for me to pull up to the service window. Both the manager and owner were in the "pit" and the younger employees looked distressed... something just wasn't right. The window employee was professional and friendly (she apologized for the wait) but mixed up my order with someone else's. After sorting what my order was, she told me that my order wasn't ready and that I need to drive to the adjacent parking area and they would bring out my order. My reply: "I can't wait 15 mins just to wait again for my food. Help me understand this?" Her reply: "Um...hold on" Insert Sandeep Kapoor with a heavy dose of cavalier attitude. After the bloated "I'm the owner" introduction, I explained that I didn't think it was fair for me to wait for my food after already waiting 15 mins. I was never told how long I needed to wait or what part of my order wasn't ready so I'm assuming they missed my order or accidently gave it to someone else. I asked if this was an atypical instance and Mr. Kapoor explained that a machine was down. I asked how can you make this a better experience for all of your customers that are waiting and Mr. Kapoor said that he didn't have to do anything different ... I could wait or get a refund. So I asked for a refund. When I told Mr. Kapoor that I expected at better experience and sense of professionalism then what I got that night, he said didn't care and that he didn't want me as a customer. I told him, the only reason you don't want me as a customer is because I'm asking you to approach a situation differently and that this discussion happened in front of your employees. I told him I was going to escalate the issue and also write about my experiences online. Again, he said he didn't care and I was free to do so ... so here I am. We've all been in these uncomfortable situations where we feel like we're being asked to swallow a bitter pill but for heaven's sake, give me a little water with your bitterness Mr. Kapoor. Aftermarth: I'm sure 95% of all transactions at this location go off without a problem. The question becomes, do I want to bring my friends and family to a place that can't handle situations that are out of the normal. NO WAY. A local group I'm part of mentioned a gathering / function here and I communicated my experience so we'll be using a different location. To anyone planning a birthday party here or celebration here, ask them to hold the side of Kapoor sauce because it's bitter and raises your blood pressure. I'll take my celebrations to another Chick-Fil-a that promotes a healthy and stress free environment. One side note, I believe this location is hiring or "recruiting". I can guarantee you that conflict resolution isn't listed in the job description because this location left it off the menu too.
(1)
Tiffany N.
Ever since moving here from the South, one of the things I've missed the most is Chick Fil A. I'm used to seeing one every few miles and in Denver they are few and far between but thankfully this location opened up and now it's more centralized! And the only thing better than Chick Fil A is free Chick Fil A thanks to coupons I got in the mail for breakfast, lunch and a kids meal. I made the rookie mistake of stopping here on Saturday during lunch and I thought it would be swarming with people but it wasn't too bad and I was in and out within 5 minutes. I ordered my favorite, the spicy chicken sandwich and a diet coke and unfortunately didn't get a "My pleasure" from the cashier (one of the many things I love about Chick Fil A!). I got some buffalo sauce packets with it to make it even spicier and was everything I remember and more. Unfortunately the diet coke was flat but oh well, can't win them all. I can't wait to come back and use more coupons.....and have some waffle fries :)
(4)
Michael H.
Clean, new, shiny location for this franchise. Service was spiffy with delivery of our food to our table, making us feel like we were dining upscale. The bill of $21 for 2 salads also seemed upscale for a fast food joint. Food itself was closer to 2 star.
(3)
Yune H.
My experience trying the Drive-Thru was a total FAIL! I felt rushed through the whole process only to get half of my order!! I admit, it's my fault for not checking in the bag while I was still at the window- but I just assumed that they knew what the hell they were doing. They left out not one, but TWO items out of my order (which were the highlight of the whole meal! :P) I was stuck on the freeway by the time I realized they were missing. I called them right away and told them about the mistake. In that situation, I would have gotten the situation resolved that day -but had a long day at work, and just wanted to make it home! The girl who handle my phone complaint was very friendly, and said that in those situations they mail some sort of reimbursement or credit for what I had not received. I couldn't actually tell you- cause I ended up never getting that either. I definitely remember giving her my her my name and address and my missing order... which was more than a month ago. Driving by that location today- made me remember I had never gotten that resolved Funny thing is, my previous experiences dining there were wonderful. But after the unfortunate Drive-thru slip up.. the thought of going to that specific location makes me lose my appetite. I understand, we all make mistakes.. but I might recommend that they try a better method at handling customer complaints and make sure to follow up that they were resolved.
(1)
Keila M.
best nuggets in the world
(5)
Heather G.
I think this is the worse Chick-fil-a I have been too. The place was dirty! They have this nice long table when you first walk in, but it was covered in dirty buckets filled with dirty water, cleaning supplies, and dirty rags. There were flies everywhere. I ordered minis and chicken biscuits and even though I had to wait for them to be made they were cold. I took it back to the hotel room and my husband wouldn't even eat it. Only good thing, they now have simple orange for their juice.
(2)
Steven C.
This location was kinda hard to get to from the Target side. Due to the holiday season, lots were full and hard to get around. Maybe they designed it like that to reduce speeding? Today's visit had the familiar cow greeting me for lunch which was nice. When I got inside, the place wad packed. Almost all of the tables were occupied. Ordered my food, waited for few minutes and got my food, found the nice table, employee offered to clean the table before I sat down. Overall, happy to be eating here 1st time and nothing negative to report. * playground inside.
(4)
Jesusio C.
Was a good location, though overpriced. Guess they decided it still wasn't enough, so dispute you when you've paid in cash and they don't give you any change. It's cool though, they eventually roll their eyes after a half hour, hand you a random nonsensical amount back, and don't even bother counting the drawer. Tip: Use a debit card
(1)
Amber S.
I love this place. We got lost on our trip and stopped here. We loved the service and the people. How can you go wrong with waffle fries?? Thanks!!!
(5)
Vilma S.
Another awesome stop for lunch! I had a free lunch entree coupon and stopped by to get it to go. I was immediately greeted as soon as I walked in. Catherine took my order and she was so professional, friendly and efficient! Decided to include the waffle fries and my order was ready in less than 3 minutes. Very tasty chicken sandwich and the waffle fries were hot and tasty!!
(5)
Andrew K.
Here's a quick review: 5/5 for food. Chick Fil A is always good any time of the day. 5/5 for service. "My pleasure" 2/5 for wait time. This location is always so busy for lunch with high school kids and people who work in the DTC. A quick lunch can easily take much longer than expected. Not to mention, but waiting in line with all the teenagers isn't pleasant.
(4)
J K.
I like the chicken sandwiches, be it at this location or any of the others, they all taste the same. This location has nice staff, a good daytime manager (at least the one I had interaction with one time awhile ago), and I've been pleased the few times I've been here.
(4)
Lamont C.
I have become more dissatisfied by the food at this location. The last time I visited this location within the past week the nuggets taste burnt and the fries were undercooked, bland and mushy. I do not feel I'm getting what I'm paying for. My main problem with this location is that as I was waiting in line where I was supposed to be, behind two other customers, another customer came up to the cashier that should have been assisting me and asked for an order of cole slaw. Both the cashier and the customer knew I was next in line because they both stood there looking at me as I looked back at both of them. They both knew this customer was cutting in line, but the cashier took his order anyway. Those situations can be challenging to handle, especially with pushy customers with a sense of entitlement, feeling like they don't have to wait in line like the rest of us. The manager of this establishment needs to train his staff to redirect people like that to wait in line. Either that or restructure things so people can't cut in line and step up to the closest available cashier.I probably would not have commented on this if it were not so blatant. An apology from the cashier would have been nice but she just looked at me and then looked away with disregard. Those little things are big things when it comes down to it. I'm sure we have all encountered waiting in line only to have someone just walk up to the nearest cashier disregarding several other people in front of him or her. I'm tired enough of it to comment on it. It will be a cold day in hell when I return to this disrespectful location.
(1)
Christian B.
Usually after dinner, I crave something sweet. I wasn't aware that Chick-fila-A served dessert products and was talked into exploring their dessert section of their menu. I order a strawberry milkshake and it really hit the spot. It was thick,creamy, and deliciously piled high with whip cream and a cherry on top! The drive thru service was quick and friendly and the price was comparable to that of many other fast food locations.
(4)
Jared G.
I go to this location during lunch on the weekdays. There service here during these times cannot be beat. All the workers are very happy and working to make it a great experience, and it always is. I get the chicken fingers meal, and the food is always very good.
(5)
Danielle J.
I love chick-fila's food & the staff are always really nice but this location is terribly slow. The drive through typically takes close to 10 minutes & with only 1 or 2 cars ahead of me. They really need to work on speeding it up since they are a "fast food" establishment!
(3)
Josh d.
"Chicken is for people who don't know what they want." I think this was something Anthony Bourdain once said... I'm not quite sure what the national obsession is with this franchise... Buttered bun, pickles, Fresh Veg (at an additional cost) chicken is cooked to the point of juicy - I think it's pressure cooked... Seasoned properly... I mean... it's a decent chicken sandwich, but I feel that it's nothing to hold as the pillar of chicken sandwiches... This is no In-N-Out of the chicken world...
(2)
Capt R.
I consider fast food to be a necessary evil in a fast paced world, BUT its nice to know there are chain operations like this one where the service and food are ALWAYS great. Normally I'm a burger kind of guy, but a few months ago, I stepped into one these restaurants and was cheerfully greeted and served. The sandwich was tasty and the lemonade was perfect. It doesn't matter where, I've been to over a dozen Chik-fil-a's across the country and its almost scary how friendly the staffs are.
(5)
D M.
Literally screws up every order. Then I get free item card, then they screw that when I use the free item card. It's a vicious frustrating cycle of screw ups and coupons that will never be right.
(1)
Shum M.
Terrible, we waited in the drive thru for 10 minutes to be told at 10:31 they were no longer serving breakfast. Rude managers and staff.
(1)
Derek R.
First time I have tried it. Good flavor but very small portions. Went home and had to eat again was still hungry. For the price it should be a bigger portion. Very friendly staff.
(2)
Cyndi D.
Chick-fil-a is my favorite fast food place and I have no complaint towards this location. The staff is always very friendly and they never screw up an order unlike the other fast food chains. It is nice that while still fast food, it is a much better and less fattening option than the rest. Very clean location and never crowded because they were smart enough to put a 2 lane drive-in!
(5)
Carolyn H.
We all know the Chick-Fil-A brand to be a top notch fast food option and this location is no exception. Hot and fresh waffle fries and ice cold lemonade. What more could you want?? This location is so convenient and quick! They offer two drive thru lanes for quick and easy access to those crispy waffle fries!!
(5)
Michael S.
II've been here several times and each time is just as bad as the last. My review is for the drive-thru, I've never dined in, so they may have better service. And I've been there mostly at night or early evening. Incompetent drive-thru employees who manage to screw up your order, even after you tell them exactly what you ordered at the window, you still get something else and when you correct them again, they just put their hands up and look dumbfounded and try to convince you that is what you ordered. Absolutely atrocious drive-thru service. Sad, because I love Chik Fil A, but this location does the franchise a serious disservice to the quality of service you've come to expect from them. I won't be back to this location.
(1)
Catherine D.
Date(s) visited: about 2 times. Food/Drink: 5/5 Service: 5/5 Atmosphere: 5/5 Price: 4/5 Parking: 5/5 "HOME OF THE ORIGINAL CHICKEN SANDWICH." Food/Drink: I had a chicken sandwich for my first time the other day and have to say that it was quite tasty. It tasted like REAL CHICKEN and not your fake, cloned, and processed chicken that comes in your typical chicken patty. Also, they have their own sauces which go well with a sandwich or nuggets. I also had the coleslaw which I thought tasted very fresh and was chilled quite nicely. Service: I received EXCELLENT service from the staff at Chick Fil A. A gentleman gave me a card for a free sandwich since I shared with him this was my first time ever eating at a Chi Fil A. The managers there were friendly and even gave me a flyer and shared with me about about the free wifi that customers can tap into from their dining rooms to use their electronic devices. The servers were friendly and also very suggestive of different items on the menu to try. Atmosphere: Super clean!! There were also fresh flowers next to the condiments which added to the ambiance (I don't see too many fast food places that have FRESH flowers in their establishments). This place is super spic and span... Price I think for what I paid for my chicken nuggets, it was a little pricey...Yet, they still get a good rating since what I paid for was some high quality and REAL chicken. Parking: Parking is right in front of the restaurant and is free. MY THOUGHTS? They have a good concept here for their restaurant, great food, and awesome incentives for their employees (which I saw advertisements on the wall for career and educational opportunities). I'm sure I will be coming back to this place again for a Chicken Salad since I do like their chicken. RECOMMENDATIONS: Start off with the Chicken Sandwich (It is what they are known for....)
(4)
Andrew W.
I wish Chick Fil A was open on Sunday. I seem to crave Chick Fil A more than ever when I can not have it. Ever happen to you? Seriously...I just want a chicken sandwich. NOPE! It's Sunday. WHY??? Because, you picked the wrong day of the week bro. You're right, come back tomorrow when it's not Sunday. We will be open. It's my pleasure. Have a great week, except on Sunday...
(5)
Michael H.
Clean, new, shiny location for this franchise. Service was spiffy with delivery of our food to our table, making us feel like we were dining upscale. The bill of $21 for 2 salads also seemed upscale for a fast food joint. Food itself was closer to 2 star.
(3)
pinche d.
WOW. Epic Fail ... Summary: I think the measure of any partnership or business transaction is not only how many good visits you have but how businesses handle the bad ones too. I'm a long time chick-fil-a supporter and thought I'd travel out of my way to support this new location. However, owner Sandeep Kapoor made it clear that handling difficult situations isn't a strength of his business practices and that customer satisfaction isn't one of his goals if it slightly compromises his pride / ego. I truly feel he doesn't best represents what Chick-A-Fil is achieving at other locations. Details: This Tamerac location has a dual drive-thru which looked advanced from the onset but it was just the start of a terrible experience. The drive-thru seemed unordinary busy and it took 15 mins after ordering my food for me to pull up to the service window. Both the manager and owner were in the "pit" and the younger employees looked distressed... something just wasn't right. The window employee was professional and friendly (she apologized for the wait) but mixed up my order with someone else's. After sorting what my order was, she told me that my order wasn't ready and that I need to drive to the adjacent parking area and they would bring out my order. My reply: "I can't wait 15 mins just to wait again for my food. Help me understand this?" Her reply: "Um...hold on" Insert Sandeep Kapoor with a heavy dose of cavalier attitude. After the bloated "I'm the owner" introduction, I explained that I didn't think it was fair for me to wait for my food after already waiting 15 mins. I was never told how long I needed to wait or what part of my order wasn't ready so I'm assuming they missed my order or accidently gave it to someone else. I asked if this was an atypical instance and Mr. Kapoor explained that a machine was down. I asked how can you make this a better experience for all of your customers that are waiting and Mr. Kapoor said that he didn't have to do anything different ... I could wait or get a refund. So I asked for a refund. When I told Mr. Kapoor that I expected at better experience and sense of professionalism then what I got that night, he said didn't care and that he didn't want me as a customer. I told him, the only reason you don't want me as a customer is because I'm asking you to approach a situation differently and that this discussion happened in front of your employees. I told him I was going to escalate the issue and also write about my experiences online. Again, he said he didn't care and I was free to do so ... so here I am. We've all been in these uncomfortable situations where we feel like we're being asked to swallow a bitter pill but for heaven's sake, give me a little water with your bitterness Mr. Kapoor. Aftermarth: I'm sure 95% of all transactions at this location go off without a problem. The question becomes, do I want to bring my friends and family to a place that can't handle situations that are out of the normal. NO WAY. A local group I'm part of mentioned a gathering / function here and I communicated my experience so we'll be using a different location. To anyone planning a birthday party here or celebration here, ask them to hold the side of Kapoor sauce because it's bitter and raises your blood pressure. I'll take my celebrations to another Chick-Fil-a that promotes a healthy and stress free environment. One side note, I believe this location is hiring or "recruiting". I can guarantee you that conflict resolution isn't listed in the job description because this location left it off the menu too.
(1)
Tiffany N.
Ever since moving here from the South, one of the things I've missed the most is Chick Fil A. I'm used to seeing one every few miles and in Denver they are few and far between but thankfully this location opened up and now it's more centralized! And the only thing better than Chick Fil A is free Chick Fil A thanks to coupons I got in the mail for breakfast, lunch and a kids meal. I made the rookie mistake of stopping here on Saturday during lunch and I thought it would be swarming with people but it wasn't too bad and I was in and out within 5 minutes. I ordered my favorite, the spicy chicken sandwich and a diet coke and unfortunately didn't get a "My pleasure" from the cashier (one of the many things I love about Chick Fil A!). I got some buffalo sauce packets with it to make it even spicier and was everything I remember and more. Unfortunately the diet coke was flat but oh well, can't win them all. I can't wait to come back and use more coupons.....and have some waffle fries :)
(4)
Yune H.
My experience trying the Drive-Thru was a total FAIL! I felt rushed through the whole process only to get half of my order!! I admit, it's my fault for not checking in the bag while I was still at the window- but I just assumed that they knew what the hell they were doing. They left out not one, but TWO items out of my order (which were the highlight of the whole meal! :P) I was stuck on the freeway by the time I realized they were missing. I called them right away and told them about the mistake. In that situation, I would have gotten the situation resolved that day -but had a long day at work, and just wanted to make it home! The girl who handle my phone complaint was very friendly, and said that in those situations they mail some sort of reimbursement or credit for what I had not received. I couldn't actually tell you- cause I ended up never getting that either. I definitely remember giving her my her my name and address and my missing order... which was more than a month ago. Driving by that location today- made me remember I had never gotten that resolved Funny thing is, my previous experiences dining there were wonderful. But after the unfortunate Drive-thru slip up.. the thought of going to that specific location makes me lose my appetite. I understand, we all make mistakes.. but I might recommend that they try a better method at handling customer complaints and make sure to follow up that they were resolved.
(1)
Keila M.
best nuggets in the world
(5)
Heather G.
I think this is the worse Chick-fil-a I have been too. The place was dirty! They have this nice long table when you first walk in, but it was covered in dirty buckets filled with dirty water, cleaning supplies, and dirty rags. There were flies everywhere. I ordered minis and chicken biscuits and even though I had to wait for them to be made they were cold. I took it back to the hotel room and my husband wouldn't even eat it. Only good thing, they now have simple orange for their juice.
(2)
Allan A.
I always enjoy coming to this location. Everyone always has a smile on their face and is happy to serve me. Priscilla definitely stands out as a dedicated employee with positive energy. I'll definitely come back to this location.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dessert Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : Free Has TV : No Waiter Service : No Drive-Thru : Yes Caters : Yes
Allan A.
I always enjoy coming to this location. Everyone always has a smile on their face and is happy to serve me. Priscilla definitely stands out as a dedicated employee with positive energy. I'll definitely come back to this location.
(5)Christian B.
Usually after dinner, I crave something sweet. I wasn't aware that Chick-fila-A served dessert products and was talked into exploring their dessert section of their menu. I order a strawberry milkshake and it really hit the spot. It was thick,creamy, and deliciously piled high with whip cream and a cherry on top! The drive thru service was quick and friendly and the price was comparable to that of many other fast food locations.
(4)J K.
I like the chicken sandwiches, be it at this location or any of the others, they all taste the same. This location has nice staff, a good daytime manager (at least the one I had interaction with one time awhile ago), and I've been pleased the few times I've been here.
(4)Josh d.
"Chicken is for people who don't know what they want." I think this was something Anthony Bourdain once said... I'm not quite sure what the national obsession is with this franchise... Buttered bun, pickles, Fresh Veg (at an additional cost) chicken is cooked to the point of juicy - I think it's pressure cooked... Seasoned properly... I mean... it's a decent chicken sandwich, but I feel that it's nothing to hold as the pillar of chicken sandwiches... This is no In-N-Out of the chicken world...
(2)Andrew K.
Here's a quick review: 5/5 for food. Chick Fil A is always good any time of the day. 5/5 for service. "My pleasure" 2/5 for wait time. This location is always so busy for lunch with high school kids and people who work in the DTC. A quick lunch can easily take much longer than expected. Not to mention, but waiting in line with all the teenagers isn't pleasant.
(4)Lamont C.
I have become more dissatisfied by the food at this location. The last time I visited this location within the past week the nuggets taste burnt and the fries were undercooked, bland and mushy. I do not feel I'm getting what I'm paying for. My main problem with this location is that as I was waiting in line where I was supposed to be, behind two other customers, another customer came up to the cashier that should have been assisting me and asked for an order of cole slaw. Both the cashier and the customer knew I was next in line because they both stood there looking at me as I looked back at both of them. They both knew this customer was cutting in line, but the cashier took his order anyway. Those situations can be challenging to handle, especially with pushy customers with a sense of entitlement, feeling like they don't have to wait in line like the rest of us. The manager of this establishment needs to train his staff to redirect people like that to wait in line. Either that or restructure things so people can't cut in line and step up to the closest available cashier.I probably would not have commented on this if it were not so blatant. An apology from the cashier would have been nice but she just looked at me and then looked away with disregard. Those little things are big things when it comes down to it. I'm sure we have all encountered waiting in line only to have someone just walk up to the nearest cashier disregarding several other people in front of him or her. I'm tired enough of it to comment on it. It will be a cold day in hell when I return to this disrespectful location.
(1)Vilma S.
Another awesome stop for lunch! I had a free lunch entree coupon and stopped by to get it to go. I was immediately greeted as soon as I walked in. Catherine took my order and she was so professional, friendly and efficient! Decided to include the waffle fries and my order was ready in less than 3 minutes. Very tasty chicken sandwich and the waffle fries were hot and tasty!!
(5)Jared G.
I go to this location during lunch on the weekdays. There service here during these times cannot be beat. All the workers are very happy and working to make it a great experience, and it always is. I get the chicken fingers meal, and the food is always very good.
(5)Danielle J.
I love chick-fila's food & the staff are always really nice but this location is terribly slow. The drive through typically takes close to 10 minutes & with only 1 or 2 cars ahead of me. They really need to work on speeding it up since they are a "fast food" establishment!
(3)Capt R.
I consider fast food to be a necessary evil in a fast paced world, BUT its nice to know there are chain operations like this one where the service and food are ALWAYS great. Normally I'm a burger kind of guy, but a few months ago, I stepped into one these restaurants and was cheerfully greeted and served. The sandwich was tasty and the lemonade was perfect. It doesn't matter where, I've been to over a dozen Chik-fil-a's across the country and its almost scary how friendly the staffs are.
(5)D M.
Literally screws up every order. Then I get free item card, then they screw that when I use the free item card. It's a vicious frustrating cycle of screw ups and coupons that will never be right.
(1)Shum M.
Terrible, we waited in the drive thru for 10 minutes to be told at 10:31 they were no longer serving breakfast. Rude managers and staff.
(1)Derek R.
First time I have tried it. Good flavor but very small portions. Went home and had to eat again was still hungry. For the price it should be a bigger portion. Very friendly staff.
(2)Steven C.
This location was kinda hard to get to from the Target side. Due to the holiday season, lots were full and hard to get around. Maybe they designed it like that to reduce speeding? Today's visit had the familiar cow greeting me for lunch which was nice. When I got inside, the place wad packed. Almost all of the tables were occupied. Ordered my food, waited for few minutes and got my food, found the nice table, employee offered to clean the table before I sat down. Overall, happy to be eating here 1st time and nothing negative to report. * playground inside.
(4)Jesusio C.
Was a good location, though overpriced. Guess they decided it still wasn't enough, so dispute you when you've paid in cash and they don't give you any change. It's cool though, they eventually roll their eyes after a half hour, hand you a random nonsensical amount back, and don't even bother counting the drawer. Tip: Use a debit card
(1)Catherine D.
Date(s) visited: about 2 times. Food/Drink: 5/5 Service: 5/5 Atmosphere: 5/5 Price: 4/5 Parking: 5/5 "HOME OF THE ORIGINAL CHICKEN SANDWICH." Food/Drink: I had a chicken sandwich for my first time the other day and have to say that it was quite tasty. It tasted like REAL CHICKEN and not your fake, cloned, and processed chicken that comes in your typical chicken patty. Also, they have their own sauces which go well with a sandwich or nuggets. I also had the coleslaw which I thought tasted very fresh and was chilled quite nicely. Service: I received EXCELLENT service from the staff at Chick Fil A. A gentleman gave me a card for a free sandwich since I shared with him this was my first time ever eating at a Chi Fil A. The managers there were friendly and even gave me a flyer and shared with me about about the free wifi that customers can tap into from their dining rooms to use their electronic devices. The servers were friendly and also very suggestive of different items on the menu to try. Atmosphere: Super clean!! There were also fresh flowers next to the condiments which added to the ambiance (I don't see too many fast food places that have FRESH flowers in their establishments). This place is super spic and span... Price I think for what I paid for my chicken nuggets, it was a little pricey...Yet, they still get a good rating since what I paid for was some high quality and REAL chicken. Parking: Parking is right in front of the restaurant and is free. MY THOUGHTS? They have a good concept here for their restaurant, great food, and awesome incentives for their employees (which I saw advertisements on the wall for career and educational opportunities). I'm sure I will be coming back to this place again for a Chicken Salad since I do like their chicken. RECOMMENDATIONS: Start off with the Chicken Sandwich (It is what they are known for....)
(4)Andrew W.
I wish Chick Fil A was open on Sunday. I seem to crave Chick Fil A more than ever when I can not have it. Ever happen to you? Seriously...I just want a chicken sandwich. NOPE! It's Sunday. WHY??? Because, you picked the wrong day of the week bro. You're right, come back tomorrow when it's not Sunday. We will be open. It's my pleasure. Have a great week, except on Sunday...
(5)Amber S.
I love this place. We got lost on our trip and stopped here. We loved the service and the people. How can you go wrong with waffle fries?? Thanks!!!
(5)Cyndi D.
Chick-fil-a is my favorite fast food place and I have no complaint towards this location. The staff is always very friendly and they never screw up an order unlike the other fast food chains. It is nice that while still fast food, it is a much better and less fattening option than the rest. Very clean location and never crowded because they were smart enough to put a 2 lane drive-in!
(5)Carolyn H.
We all know the Chick-Fil-A brand to be a top notch fast food option and this location is no exception. Hot and fresh waffle fries and ice cold lemonade. What more could you want?? This location is so convenient and quick! They offer two drive thru lanes for quick and easy access to those crispy waffle fries!!
(5)Michael S.
II've been here several times and each time is just as bad as the last. My review is for the drive-thru, I've never dined in, so they may have better service. And I've been there mostly at night or early evening. Incompetent drive-thru employees who manage to screw up your order, even after you tell them exactly what you ordered at the window, you still get something else and when you correct them again, they just put their hands up and look dumbfounded and try to convince you that is what you ordered. Absolutely atrocious drive-thru service. Sad, because I love Chik Fil A, but this location does the franchise a serious disservice to the quality of service you've come to expect from them. I won't be back to this location.
(1)pinche d.
WOW. Epic Fail ... Summary: I think the measure of any partnership or business transaction is not only how many good visits you have but how businesses handle the bad ones too. I'm a long time chick-fil-a supporter and thought I'd travel out of my way to support this new location. However, owner Sandeep Kapoor made it clear that handling difficult situations isn't a strength of his business practices and that customer satisfaction isn't one of his goals if it slightly compromises his pride / ego. I truly feel he doesn't best represents what Chick-A-Fil is achieving at other locations. Details: This Tamerac location has a dual drive-thru which looked advanced from the onset but it was just the start of a terrible experience. The drive-thru seemed unordinary busy and it took 15 mins after ordering my food for me to pull up to the service window. Both the manager and owner were in the "pit" and the younger employees looked distressed... something just wasn't right. The window employee was professional and friendly (she apologized for the wait) but mixed up my order with someone else's. After sorting what my order was, she told me that my order wasn't ready and that I need to drive to the adjacent parking area and they would bring out my order. My reply: "I can't wait 15 mins just to wait again for my food. Help me understand this?" Her reply: "Um...hold on" Insert Sandeep Kapoor with a heavy dose of cavalier attitude. After the bloated "I'm the owner" introduction, I explained that I didn't think it was fair for me to wait for my food after already waiting 15 mins. I was never told how long I needed to wait or what part of my order wasn't ready so I'm assuming they missed my order or accidently gave it to someone else. I asked if this was an atypical instance and Mr. Kapoor explained that a machine was down. I asked how can you make this a better experience for all of your customers that are waiting and Mr. Kapoor said that he didn't have to do anything different ... I could wait or get a refund. So I asked for a refund. When I told Mr. Kapoor that I expected at better experience and sense of professionalism then what I got that night, he said didn't care and that he didn't want me as a customer. I told him, the only reason you don't want me as a customer is because I'm asking you to approach a situation differently and that this discussion happened in front of your employees. I told him I was going to escalate the issue and also write about my experiences online. Again, he said he didn't care and I was free to do so ... so here I am. We've all been in these uncomfortable situations where we feel like we're being asked to swallow a bitter pill but for heaven's sake, give me a little water with your bitterness Mr. Kapoor. Aftermarth: I'm sure 95% of all transactions at this location go off without a problem. The question becomes, do I want to bring my friends and family to a place that can't handle situations that are out of the normal. NO WAY. A local group I'm part of mentioned a gathering / function here and I communicated my experience so we'll be using a different location. To anyone planning a birthday party here or celebration here, ask them to hold the side of Kapoor sauce because it's bitter and raises your blood pressure. I'll take my celebrations to another Chick-Fil-a that promotes a healthy and stress free environment. One side note, I believe this location is hiring or "recruiting". I can guarantee you that conflict resolution isn't listed in the job description because this location left it off the menu too.
(1)Tiffany N.
Ever since moving here from the South, one of the things I've missed the most is Chick Fil A. I'm used to seeing one every few miles and in Denver they are few and far between but thankfully this location opened up and now it's more centralized! And the only thing better than Chick Fil A is free Chick Fil A thanks to coupons I got in the mail for breakfast, lunch and a kids meal. I made the rookie mistake of stopping here on Saturday during lunch and I thought it would be swarming with people but it wasn't too bad and I was in and out within 5 minutes. I ordered my favorite, the spicy chicken sandwich and a diet coke and unfortunately didn't get a "My pleasure" from the cashier (one of the many things I love about Chick Fil A!). I got some buffalo sauce packets with it to make it even spicier and was everything I remember and more. Unfortunately the diet coke was flat but oh well, can't win them all. I can't wait to come back and use more coupons.....and have some waffle fries :)
(4)Michael H.
Clean, new, shiny location for this franchise. Service was spiffy with delivery of our food to our table, making us feel like we were dining upscale. The bill of $21 for 2 salads also seemed upscale for a fast food joint. Food itself was closer to 2 star.
(3)Yune H.
My experience trying the Drive-Thru was a total FAIL! I felt rushed through the whole process only to get half of my order!! I admit, it's my fault for not checking in the bag while I was still at the window- but I just assumed that they knew what the hell they were doing. They left out not one, but TWO items out of my order (which were the highlight of the whole meal! :P) I was stuck on the freeway by the time I realized they were missing. I called them right away and told them about the mistake. In that situation, I would have gotten the situation resolved that day -but had a long day at work, and just wanted to make it home! The girl who handle my phone complaint was very friendly, and said that in those situations they mail some sort of reimbursement or credit for what I had not received. I couldn't actually tell you- cause I ended up never getting that either. I definitely remember giving her my her my name and address and my missing order... which was more than a month ago. Driving by that location today- made me remember I had never gotten that resolved Funny thing is, my previous experiences dining there were wonderful. But after the unfortunate Drive-thru slip up.. the thought of going to that specific location makes me lose my appetite. I understand, we all make mistakes.. but I might recommend that they try a better method at handling customer complaints and make sure to follow up that they were resolved.
(1)Keila M.
best nuggets in the world
(5)Heather G.
I think this is the worse Chick-fil-a I have been too. The place was dirty! They have this nice long table when you first walk in, but it was covered in dirty buckets filled with dirty water, cleaning supplies, and dirty rags. There were flies everywhere. I ordered minis and chicken biscuits and even though I had to wait for them to be made they were cold. I took it back to the hotel room and my husband wouldn't even eat it. Only good thing, they now have simple orange for their juice.
(2)Steven C.
This location was kinda hard to get to from the Target side. Due to the holiday season, lots were full and hard to get around. Maybe they designed it like that to reduce speeding? Today's visit had the familiar cow greeting me for lunch which was nice. When I got inside, the place wad packed. Almost all of the tables were occupied. Ordered my food, waited for few minutes and got my food, found the nice table, employee offered to clean the table before I sat down. Overall, happy to be eating here 1st time and nothing negative to report. * playground inside.
(4)Jesusio C.
Was a good location, though overpriced. Guess they decided it still wasn't enough, so dispute you when you've paid in cash and they don't give you any change. It's cool though, they eventually roll their eyes after a half hour, hand you a random nonsensical amount back, and don't even bother counting the drawer. Tip: Use a debit card
(1)Amber S.
I love this place. We got lost on our trip and stopped here. We loved the service and the people. How can you go wrong with waffle fries?? Thanks!!!
(5)Vilma S.
Another awesome stop for lunch! I had a free lunch entree coupon and stopped by to get it to go. I was immediately greeted as soon as I walked in. Catherine took my order and she was so professional, friendly and efficient! Decided to include the waffle fries and my order was ready in less than 3 minutes. Very tasty chicken sandwich and the waffle fries were hot and tasty!!
(5)Andrew K.
Here's a quick review: 5/5 for food. Chick Fil A is always good any time of the day. 5/5 for service. "My pleasure" 2/5 for wait time. This location is always so busy for lunch with high school kids and people who work in the DTC. A quick lunch can easily take much longer than expected. Not to mention, but waiting in line with all the teenagers isn't pleasant.
(4)J K.
I like the chicken sandwiches, be it at this location or any of the others, they all taste the same. This location has nice staff, a good daytime manager (at least the one I had interaction with one time awhile ago), and I've been pleased the few times I've been here.
(4)Lamont C.
I have become more dissatisfied by the food at this location. The last time I visited this location within the past week the nuggets taste burnt and the fries were undercooked, bland and mushy. I do not feel I'm getting what I'm paying for. My main problem with this location is that as I was waiting in line where I was supposed to be, behind two other customers, another customer came up to the cashier that should have been assisting me and asked for an order of cole slaw. Both the cashier and the customer knew I was next in line because they both stood there looking at me as I looked back at both of them. They both knew this customer was cutting in line, but the cashier took his order anyway. Those situations can be challenging to handle, especially with pushy customers with a sense of entitlement, feeling like they don't have to wait in line like the rest of us. The manager of this establishment needs to train his staff to redirect people like that to wait in line. Either that or restructure things so people can't cut in line and step up to the closest available cashier.I probably would not have commented on this if it were not so blatant. An apology from the cashier would have been nice but she just looked at me and then looked away with disregard. Those little things are big things when it comes down to it. I'm sure we have all encountered waiting in line only to have someone just walk up to the nearest cashier disregarding several other people in front of him or her. I'm tired enough of it to comment on it. It will be a cold day in hell when I return to this disrespectful location.
(1)Christian B.
Usually after dinner, I crave something sweet. I wasn't aware that Chick-fila-A served dessert products and was talked into exploring their dessert section of their menu. I order a strawberry milkshake and it really hit the spot. It was thick,creamy, and deliciously piled high with whip cream and a cherry on top! The drive thru service was quick and friendly and the price was comparable to that of many other fast food locations.
(4)Jared G.
I go to this location during lunch on the weekdays. There service here during these times cannot be beat. All the workers are very happy and working to make it a great experience, and it always is. I get the chicken fingers meal, and the food is always very good.
(5)Danielle J.
I love chick-fila's food & the staff are always really nice but this location is terribly slow. The drive through typically takes close to 10 minutes & with only 1 or 2 cars ahead of me. They really need to work on speeding it up since they are a "fast food" establishment!
(3)Josh d.
"Chicken is for people who don't know what they want." I think this was something Anthony Bourdain once said... I'm not quite sure what the national obsession is with this franchise... Buttered bun, pickles, Fresh Veg (at an additional cost) chicken is cooked to the point of juicy - I think it's pressure cooked... Seasoned properly... I mean... it's a decent chicken sandwich, but I feel that it's nothing to hold as the pillar of chicken sandwiches... This is no In-N-Out of the chicken world...
(2)Capt R.
I consider fast food to be a necessary evil in a fast paced world, BUT its nice to know there are chain operations like this one where the service and food are ALWAYS great. Normally I'm a burger kind of guy, but a few months ago, I stepped into one these restaurants and was cheerfully greeted and served. The sandwich was tasty and the lemonade was perfect. It doesn't matter where, I've been to over a dozen Chik-fil-a's across the country and its almost scary how friendly the staffs are.
(5)D M.
Literally screws up every order. Then I get free item card, then they screw that when I use the free item card. It's a vicious frustrating cycle of screw ups and coupons that will never be right.
(1)Shum M.
Terrible, we waited in the drive thru for 10 minutes to be told at 10:31 they were no longer serving breakfast. Rude managers and staff.
(1)Derek R.
First time I have tried it. Good flavor but very small portions. Went home and had to eat again was still hungry. For the price it should be a bigger portion. Very friendly staff.
(2)Cyndi D.
Chick-fil-a is my favorite fast food place and I have no complaint towards this location. The staff is always very friendly and they never screw up an order unlike the other fast food chains. It is nice that while still fast food, it is a much better and less fattening option than the rest. Very clean location and never crowded because they were smart enough to put a 2 lane drive-in!
(5)Carolyn H.
We all know the Chick-Fil-A brand to be a top notch fast food option and this location is no exception. Hot and fresh waffle fries and ice cold lemonade. What more could you want?? This location is so convenient and quick! They offer two drive thru lanes for quick and easy access to those crispy waffle fries!!
(5)Michael S.
II've been here several times and each time is just as bad as the last. My review is for the drive-thru, I've never dined in, so they may have better service. And I've been there mostly at night or early evening. Incompetent drive-thru employees who manage to screw up your order, even after you tell them exactly what you ordered at the window, you still get something else and when you correct them again, they just put their hands up and look dumbfounded and try to convince you that is what you ordered. Absolutely atrocious drive-thru service. Sad, because I love Chik Fil A, but this location does the franchise a serious disservice to the quality of service you've come to expect from them. I won't be back to this location.
(1)Catherine D.
Date(s) visited: about 2 times. Food/Drink: 5/5 Service: 5/5 Atmosphere: 5/5 Price: 4/5 Parking: 5/5 "HOME OF THE ORIGINAL CHICKEN SANDWICH." Food/Drink: I had a chicken sandwich for my first time the other day and have to say that it was quite tasty. It tasted like REAL CHICKEN and not your fake, cloned, and processed chicken that comes in your typical chicken patty. Also, they have their own sauces which go well with a sandwich or nuggets. I also had the coleslaw which I thought tasted very fresh and was chilled quite nicely. Service: I received EXCELLENT service from the staff at Chick Fil A. A gentleman gave me a card for a free sandwich since I shared with him this was my first time ever eating at a Chi Fil A. The managers there were friendly and even gave me a flyer and shared with me about about the free wifi that customers can tap into from their dining rooms to use their electronic devices. The servers were friendly and also very suggestive of different items on the menu to try. Atmosphere: Super clean!! There were also fresh flowers next to the condiments which added to the ambiance (I don't see too many fast food places that have FRESH flowers in their establishments). This place is super spic and span... Price I think for what I paid for my chicken nuggets, it was a little pricey...Yet, they still get a good rating since what I paid for was some high quality and REAL chicken. Parking: Parking is right in front of the restaurant and is free. MY THOUGHTS? They have a good concept here for their restaurant, great food, and awesome incentives for their employees (which I saw advertisements on the wall for career and educational opportunities). I'm sure I will be coming back to this place again for a Chicken Salad since I do like their chicken. RECOMMENDATIONS: Start off with the Chicken Sandwich (It is what they are known for....)
(4)Andrew W.
I wish Chick Fil A was open on Sunday. I seem to crave Chick Fil A more than ever when I can not have it. Ever happen to you? Seriously...I just want a chicken sandwich. NOPE! It's Sunday. WHY??? Because, you picked the wrong day of the week bro. You're right, come back tomorrow when it's not Sunday. We will be open. It's my pleasure. Have a great week, except on Sunday...
(5)Michael H.
Clean, new, shiny location for this franchise. Service was spiffy with delivery of our food to our table, making us feel like we were dining upscale. The bill of $21 for 2 salads also seemed upscale for a fast food joint. Food itself was closer to 2 star.
(3)pinche d.
WOW. Epic Fail ... Summary: I think the measure of any partnership or business transaction is not only how many good visits you have but how businesses handle the bad ones too. I'm a long time chick-fil-a supporter and thought I'd travel out of my way to support this new location. However, owner Sandeep Kapoor made it clear that handling difficult situations isn't a strength of his business practices and that customer satisfaction isn't one of his goals if it slightly compromises his pride / ego. I truly feel he doesn't best represents what Chick-A-Fil is achieving at other locations. Details: This Tamerac location has a dual drive-thru which looked advanced from the onset but it was just the start of a terrible experience. The drive-thru seemed unordinary busy and it took 15 mins after ordering my food for me to pull up to the service window. Both the manager and owner were in the "pit" and the younger employees looked distressed... something just wasn't right. The window employee was professional and friendly (she apologized for the wait) but mixed up my order with someone else's. After sorting what my order was, she told me that my order wasn't ready and that I need to drive to the adjacent parking area and they would bring out my order. My reply: "I can't wait 15 mins just to wait again for my food. Help me understand this?" Her reply: "Um...hold on" Insert Sandeep Kapoor with a heavy dose of cavalier attitude. After the bloated "I'm the owner" introduction, I explained that I didn't think it was fair for me to wait for my food after already waiting 15 mins. I was never told how long I needed to wait or what part of my order wasn't ready so I'm assuming they missed my order or accidently gave it to someone else. I asked if this was an atypical instance and Mr. Kapoor explained that a machine was down. I asked how can you make this a better experience for all of your customers that are waiting and Mr. Kapoor said that he didn't have to do anything different ... I could wait or get a refund. So I asked for a refund. When I told Mr. Kapoor that I expected at better experience and sense of professionalism then what I got that night, he said didn't care and that he didn't want me as a customer. I told him, the only reason you don't want me as a customer is because I'm asking you to approach a situation differently and that this discussion happened in front of your employees. I told him I was going to escalate the issue and also write about my experiences online. Again, he said he didn't care and I was free to do so ... so here I am. We've all been in these uncomfortable situations where we feel like we're being asked to swallow a bitter pill but for heaven's sake, give me a little water with your bitterness Mr. Kapoor. Aftermarth: I'm sure 95% of all transactions at this location go off without a problem. The question becomes, do I want to bring my friends and family to a place that can't handle situations that are out of the normal. NO WAY. A local group I'm part of mentioned a gathering / function here and I communicated my experience so we'll be using a different location. To anyone planning a birthday party here or celebration here, ask them to hold the side of Kapoor sauce because it's bitter and raises your blood pressure. I'll take my celebrations to another Chick-Fil-a that promotes a healthy and stress free environment. One side note, I believe this location is hiring or "recruiting". I can guarantee you that conflict resolution isn't listed in the job description because this location left it off the menu too.
(1)Tiffany N.
Ever since moving here from the South, one of the things I've missed the most is Chick Fil A. I'm used to seeing one every few miles and in Denver they are few and far between but thankfully this location opened up and now it's more centralized! And the only thing better than Chick Fil A is free Chick Fil A thanks to coupons I got in the mail for breakfast, lunch and a kids meal. I made the rookie mistake of stopping here on Saturday during lunch and I thought it would be swarming with people but it wasn't too bad and I was in and out within 5 minutes. I ordered my favorite, the spicy chicken sandwich and a diet coke and unfortunately didn't get a "My pleasure" from the cashier (one of the many things I love about Chick Fil A!). I got some buffalo sauce packets with it to make it even spicier and was everything I remember and more. Unfortunately the diet coke was flat but oh well, can't win them all. I can't wait to come back and use more coupons.....and have some waffle fries :)
(4)Yune H.
My experience trying the Drive-Thru was a total FAIL! I felt rushed through the whole process only to get half of my order!! I admit, it's my fault for not checking in the bag while I was still at the window- but I just assumed that they knew what the hell they were doing. They left out not one, but TWO items out of my order (which were the highlight of the whole meal! :P) I was stuck on the freeway by the time I realized they were missing. I called them right away and told them about the mistake. In that situation, I would have gotten the situation resolved that day -but had a long day at work, and just wanted to make it home! The girl who handle my phone complaint was very friendly, and said that in those situations they mail some sort of reimbursement or credit for what I had not received. I couldn't actually tell you- cause I ended up never getting that either. I definitely remember giving her my her my name and address and my missing order... which was more than a month ago. Driving by that location today- made me remember I had never gotten that resolved Funny thing is, my previous experiences dining there were wonderful. But after the unfortunate Drive-thru slip up.. the thought of going to that specific location makes me lose my appetite. I understand, we all make mistakes.. but I might recommend that they try a better method at handling customer complaints and make sure to follow up that they were resolved.
(1)Keila M.
best nuggets in the world
(5)Heather G.
I think this is the worse Chick-fil-a I have been too. The place was dirty! They have this nice long table when you first walk in, but it was covered in dirty buckets filled with dirty water, cleaning supplies, and dirty rags. There were flies everywhere. I ordered minis and chicken biscuits and even though I had to wait for them to be made they were cold. I took it back to the hotel room and my husband wouldn't even eat it. Only good thing, they now have simple orange for their juice.
(2)Allan A.
I always enjoy coming to this location. Everyone always has a smile on their face and is happy to serve me. Priscilla definitely stands out as a dedicated employee with positive energy. I'll definitely come back to this location.
(5)