Most consistent Starbucks in boulder; the nail the drinks every time 1st and are efficient. The only downside, and I hate to sound elitist, but there can be a large homeless population inside. I've been there multiple times with people asleep in all the chairs and tables camped out.. No biggie... Always nice baristas too, great attitudes!
(4)
Robert M.
This Starbucks was recently renovated. It is great inside, nice and light with plenty of seating. While I prefer The Cup one block down on Pearl St. I find this Starbucks a good option for meeting-up with friends. Clean bathrooms a bonus.
(5)
Julie C.
By far the worst customer service I've seen at a Starbucks. Like obviously some store have better service than others but I have never encountered rude service at any store before. I personally didn't receive the bad service but rather was a witness. The girl who took my order was pleasant but half way through my transaction a woman walked up to the counter to asked for the restroom code, the girl making the drinks said very rudely "you get it at the counter when you place an order and pay." The woman who was clearly a customer explained that she had already placed an order and didn't not want to bother the cashier since she was in the middle of helping me. The girl then replied "well go ahead and bother her anyway." It was very off-putting for me since I was in the middle of placing an order. Well I ordered and went to wait for my drink. A man who had a few drinks went up to the bar to tell the barista he still had a drink missing from my order. I really didn't think the way he said it was rude at all but the barista snapped back "I'm working on it." He was clearly taken back and said something like wow no need for the attitude to which the girl got very offended and was like "um I didn't give you attitude, we are just busy" (it really wasn't that busy for Starbucks standards). Then the other barista chimed in that they had "just had like 25 drinks to make." Big freaking whoop. You work at Starbucks that's the job description. What really annoyed me was as someone who has worked many retail jobs in the past, one in a pharmacy with really difficult people, that no matter how rude a customer is (again this guy wasn't even rude) you are never rude back. Customer is king, without the, you don't make money. If you don't like this don't work in retail!!! Seriously disappointed. Can't imagine how someone so rude would ever be hired at a Starbucks store. Also I tried to look for a name tag some could complain about her service but she didn't have one, which I found odd for a Starbucks employee.
(1)
Adrienne D.
Kind of insulting to require a code to use the bathroom. I really had to pee and needed to pee before buying my coffee, but they require a code on the receipt in order to unlock the door. For all the thousands of dollars I've spent at Starbucks over the years, to be treated like that is bs. I'm glad I held it a little longer to walk down the street to another coffee shop where they didn't treat me like a criminal in order to use a freaking toilet. Not at all cool.
(1)
Scott A.
Perhaps necessary to keep out the local riff-raff, but the snooty waitstaff lives up to certain Boulder stereotypes. Pass on to the next coffee shop.
(1)
Brett B.
Will never return to this store. Went in around 8pm with my 2 year old daughter who was clutching herself needing very badly to use the bathroom. Walked to the bathrooms to find that they had a passcode on them. I planned on getting a double shot of espresso. I asked to have the code. She told me that first I would have to purchase something. I explained that I didn't want to purchase anything prior to using the bathroom. I was told I could "have a good night," and the employee pointed to the door. Disgusted, I walked out of the store and will NEVER EVER purchase anything from this store again as a matter of principle.
(1)
J R.
Friendly service (a bit aloof but I felt welcome). Nice decor. And ok coffee for a high pice (as usual). What made me dislike this place was that there was only 1 bathroom. After minutes in line I noticed there was a bathroom policy scribbled on a chalk board stating that I needed a secret code to pee, which I had to buy a drink for, just did that..... coffee is a diuretic......so I had to wait again to get this info. After which the barista whom just helped me gave it to me with a snide "I assume you bought a coffee here" comment, really, she just talked to us in great detail. After this and waiting in line again I was finally able to enter the one and ONLY moderately unpleasant smelling and not very clean bathroom, (i.e. Dust, mirror grime, toothpick and TP shrapnel on floor, pube on lid (latter not necessarily due to poor maintenance, but there nonetheless) and stains on floor and walls). Apart from expected the high price v.s. quality of the place it was the added lack of costumer care here that made this a bad memory part of my otherwise pleasant visit to Boulder.
(1)
Mel N.
I've only been to this SB a few TIMES, at least this time, when I ask for a tad 'sweetened' and it was right on the dot, yummy. One star taken away because there's literally nowhere to sit, I sat in my truck.
(4)
Amy S.
This is by far the WORST Starbucks I've ever been in. I contacted starbucks corporate because the last time I visited this particular location. It took 20 minutes to get a tea because the employees were too busy discussing, and I kid you not, "being racist, but only like, kind of." All the employees were openly discussing their shared interest and an older couple ahead of me were also very uncomfortable by the topic. An employee on her break was eating at the bar area where drinks are given out. In all this last experience was the last straw after a string of bad trips to this Starbucks.
(1)
Liz S.
Great Starbucks that is away from the hustle and bustle occuring outside on Pearl Street. Although this Starbucks sits right in the middle of the infamous foot mall, it's large size and quaint interior makes for a nice getaway. The staff is friendly and I never have had to wait longer than 5 minutes for a coffee, no matter how busy they are.
(4)
Mary P.
A standard Starbucks. Very efficient and happy baristas. Looks very new inside. Always very clean. The access from pearl isn't the easiest, there isn't a direct light and the parking lot is always a little cramped.
(4)
Amanda C.
This Starbucks is a Reserve which means they have more exotic and rare coffee blends. I am addicted to the Spinachfeta wrap.
(4)
Greg D.
It's a Starbucks with the added benefits of single occupant restrooms (at times a small line) and a great view of the hustle and bustle of the tourist section combined with hippies and homeless all peacefully coexisting together, some times with some aghast glances amongst noted. Enjoyed soaking up some AC, caffeine and bandwidth here for a while.
(4)
Joe M.
I am not a major coffee drinker. I go in for green Iced tea and love it. I also get the hot chocolate. Its a starbucks and its good.
(4)
Elphey I.
This is one of the larger Starbucks in Boulder county - it has to be to handle the busy crowd from Pearl St.. They serve regular Starbucks grub, but in their cooler it is much more fun, Horizon and Odwalla. There is loads of seating, soft chairs and wood ones with tables, outside seating as well, and nice big windows for people watching. A good stop for the old usual Starbucks coffee - but local shops always taste better.
(4)
Doni N.
No coffee...no workee.... :)
(4)
Billy R.
The WalMart of coffee.
(1)
Lou P.
I like Starbucks, as a rule. I'm not a fan of this store on the Mall. It seems to always be a mess, with dirty tables and out of sugar. And what's up with the homeless people? This store seems to be an annex of the homeless shelter. You wouldn't bring your kids here, if you know what's good for you. I've not been able to figure out if management isn't capable of cleaning up the store, or someone has convinced Starbucks that this is how they "fit with the community". Don't get it, don't go here much.
(2)
Suzie S.
I stopped here on a shopping spree to purchase a gift for my boss. The young man that helped me was so friendly and gave me several samples to try to help me make my decision. I really appreciate the good service. Like most Starbucks, the atmosphere was cozy and inviting place to rest on the mall. Definitely would return to this location
(5)
Chaz T.
What can you say - its starbucks. For actual coffee, I prefer one of the other coffee shops on Pearl street. You get a less standardized experience at Trident or Penny Lane or the cafe attached to the Boulder Book store. But over the holidays, I always get one of those fru-fru eggnog lattes
(2)
Kate D.
This is a great Starbucks! I go in a few times a week- I love the staff, they are very friendly and genuine. I always get the same drink, the baristas know the drink and they make it better than any other starbucks that I visit. Sometimes I go into the store when I do not even want coffee because I love visiting the store!
(5)
Chelsea R.
Friendly staff, smaller location but typical of the area. If you can't find a spot in some of the busier local coffee shops on Pearl Street to get some homework done its good to check here!
(5)
Jennifer B.
This Starbucks is directly on Pearl Street and very convenient. After a hot day at the Boulder Farmers Market we found ourselves very parched and in need of a refreshing drink, all hale Starbucks. Two of the three of us had our free drink postcard and opted for some Bucks. Service was friendly and quick and made our bodies thankful for the hydration and the shot layover in a nicely air conditioned room.
(4)
Sara M.
Nice store, smelled great, good baristas. Very busy on a Sunday on the Pearl St Mall but the line moved quickly. Flavor on my decaf espresso was perfect.
(4)
Dale Z.
On the rare occasions where I find myself on Pearl Street, this Starbucks is typically an obligatory stop on my way. The interior is large and nicely decorated (and cool). Drinks come out quickly. The quality and service here is standard Starbucks.
(4)
Shan O.
I'm not sure why but there are a couple people that work here who are very rude. I love Starbucks but they can't seem to hire nice baristas here
(2)
Crys A.
I'll admit right now that I'm not the biggest fan of Starbucks or their coffee. I find the latter to be too bitter, like a lot of other people. Nonetheless, I happened to find myself in Boulder the other day and in need of some espresso when I happened upon this Starbucks location. I'm writing a review mainly to say that this is probably the coolest/nicest Starbucks I've ever visited. It was spacious with comfortable seating and large windows for ample people watching, which everybody loves to do while on Pearl Street. I had the toffee mocha and it wasn't too sweet or bitter. I was surprised by the whole experience, and happy I stopped in. Service was spot-on, of course --- it usually is at Starbucks, where everything and everybody is spit polished to a nice shine. I did find it a little absurd, however, to need a security code in order to enter the bathroom. (It's 3-4-5-6-7 for anyone who happens to need to use the loo while there.)
(4)
Billy R.
The WalMart of coffee.
(1)
J R.
Friendly service (a bit aloof but I felt welcome). Nice decor. And ok coffee for a high pice (as usual). What made me dislike this place was that there was only 1 bathroom. After minutes in line I noticed there was a bathroom policy scribbled on a chalk board stating that I needed a secret code to pee, which I had to buy a drink for, just did that..... coffee is a diuretic......so I had to wait again to get this info. After which the barista whom just helped me gave it to me with a snide "I assume you bought a coffee here" comment, really, she just talked to us in great detail. After this and waiting in line again I was finally able to enter the one and ONLY moderately unpleasant smelling and not very clean bathroom, (i.e. Dust, mirror grime, toothpick and TP shrapnel on floor, pube on lid (latter not necessarily due to poor maintenance, but there nonetheless) and stains on floor and walls). Apart from expected the high price v.s. quality of the place it was the added lack of costumer care here that made this a bad memory part of my otherwise pleasant visit to Boulder.
(1)
Julie C.
By far the worst customer service I've seen at a Starbucks. Like obviously some store have better service than others but I have never encountered rude service at any store before. I personally didn't receive the bad service but rather was a witness. The girl who took my order was pleasant but half way through my transaction a woman walked up to the counter to asked for the restroom code, the girl making the drinks said very rudely "you get it at the counter when you place an order and pay." The woman who was clearly a customer explained that she had already placed an order and didn't not want to bother the cashier since she was in the middle of helping me. The girl then replied "well go ahead and bother her anyway." It was very off-putting for me since I was in the middle of placing an order. Well I ordered and went to wait for my drink. A man who had a few drinks went up to the bar to tell the barista he still had a drink missing from my order. I really didn't think the way he said it was rude at all but the barista snapped back "I'm working on it." He was clearly taken back and said something like wow no need for the attitude to which the girl got very offended and was like "um I didn't give you attitude, we are just busy" (it really wasn't that busy for Starbucks standards). Then the other barista chimed in that they had "just had like 25 drinks to make." Big freaking whoop. You work at Starbucks that's the job description. What really annoyed me was as someone who has worked many retail jobs in the past, one in a pharmacy with really difficult people, that no matter how rude a customer is (again this guy wasn't even rude) you are never rude back. Customer is king, without the, you don't make money. If you don't like this don't work in retail!!! Seriously disappointed. Can't imagine how someone so rude would ever be hired at a Starbucks store. Also I tried to look for a name tag some could complain about her service but she didn't have one, which I found odd for a Starbucks employee.
(1)
Adrienne D.
Kind of insulting to require a code to use the bathroom. I really had to pee and needed to pee before buying my coffee, but they require a code on the receipt in order to unlock the door. For all the thousands of dollars I've spent at Starbucks over the years, to be treated like that is bs. I'm glad I held it a little longer to walk down the street to another coffee shop where they didn't treat me like a criminal in order to use a freaking toilet. Not at all cool.
(1)
Scott A.
Perhaps necessary to keep out the local riff-raff, but the snooty waitstaff lives up to certain Boulder stereotypes. Pass on to the next coffee shop.
(1)
Brett B.
Will never return to this store. Went in around 8pm with my 2 year old daughter who was clutching herself needing very badly to use the bathroom. Walked to the bathrooms to find that they had a passcode on them. I planned on getting a double shot of espresso. I asked to have the code. She told me that first I would have to purchase something. I explained that I didn't want to purchase anything prior to using the bathroom. I was told I could "have a good night," and the employee pointed to the door. Disgusted, I walked out of the store and will NEVER EVER purchase anything from this store again as a matter of principle.
(1)
Mel N.
I've only been to this SB a few TIMES, at least this time, when I ask for a tad 'sweetened' and it was right on the dot, yummy. One star taken away because there's literally nowhere to sit, I sat in my truck.
(4)
Liz S.
Great Starbucks that is away from the hustle and bustle occuring outside on Pearl Street. Although this Starbucks sits right in the middle of the infamous foot mall, it's large size and quaint interior makes for a nice getaway. The staff is friendly and I never have had to wait longer than 5 minutes for a coffee, no matter how busy they are.
(4)
Mary P.
A standard Starbucks. Very efficient and happy baristas. Looks very new inside. Always very clean. The access from pearl isn't the easiest, there isn't a direct light and the parking lot is always a little cramped.
(4)
Joe M.
I am not a major coffee drinker. I go in for green Iced tea and love it. I also get the hot chocolate. Its a starbucks and its good.
(4)
Chelsea R.
Friendly staff, smaller location but typical of the area. If you can't find a spot in some of the busier local coffee shops on Pearl Street to get some homework done its good to check here!
(5)
Jennifer B.
This Starbucks is directly on Pearl Street and very convenient. After a hot day at the Boulder Farmers Market we found ourselves very parched and in need of a refreshing drink, all hale Starbucks. Two of the three of us had our free drink postcard and opted for some Bucks. Service was friendly and quick and made our bodies thankful for the hydration and the shot layover in a nicely air conditioned room.
(4)
Sara M.
Nice store, smelled great, good baristas. Very busy on a Sunday on the Pearl St Mall but the line moved quickly. Flavor on my decaf espresso was perfect.
(4)
Dale Z.
On the rare occasions where I find myself on Pearl Street, this Starbucks is typically an obligatory stop on my way. The interior is large and nicely decorated (and cool). Drinks come out quickly. The quality and service here is standard Starbucks.
(4)
Amanda C.
This Starbucks is a Reserve which means they have more exotic and rare coffee blends. I am addicted to the Spinachfeta wrap.
(4)
Lou P.
I like Starbucks, as a rule. I'm not a fan of this store on the Mall. It seems to always be a mess, with dirty tables and out of sugar. And what's up with the homeless people? This store seems to be an annex of the homeless shelter. You wouldn't bring your kids here, if you know what's good for you. I've not been able to figure out if management isn't capable of cleaning up the store, or someone has convinced Starbucks that this is how they "fit with the community". Don't get it, don't go here much.
(2)
Suzie S.
I stopped here on a shopping spree to purchase a gift for my boss. The young man that helped me was so friendly and gave me several samples to try to help me make my decision. I really appreciate the good service. Like most Starbucks, the atmosphere was cozy and inviting place to rest on the mall. Definitely would return to this location
(5)
Chaz T.
What can you say - its starbucks. For actual coffee, I prefer one of the other coffee shops on Pearl street. You get a less standardized experience at Trident or Penny Lane or the cafe attached to the Boulder Book store. But over the holidays, I always get one of those fru-fru eggnog lattes
(2)
Kate D.
This is a great Starbucks! I go in a few times a week- I love the staff, they are very friendly and genuine. I always get the same drink, the baristas know the drink and they make it better than any other starbucks that I visit. Sometimes I go into the store when I do not even want coffee because I love visiting the store!
(5)
Nick B.
Most consistent Starbucks in boulder; the nail the drinks every time 1st and are efficient. The only downside, and I hate to sound elitist, but there can be a large homeless population inside. I've been there multiple times with people asleep in all the chairs and tables camped out.. No biggie... Always nice baristas too, great attitudes!
(4)
Robert M.
This Starbucks was recently renovated. It is great inside, nice and light with plenty of seating. While I prefer The Cup one block down on Pearl St. I find this Starbucks a good option for meeting-up with friends. Clean bathrooms a bonus.
(5)
Amy S.
This is by far the WORST Starbucks I've ever been in. I contacted starbucks corporate because the last time I visited this particular location. It took 20 minutes to get a tea because the employees were too busy discussing, and I kid you not, "being racist, but only like, kind of." All the employees were openly discussing their shared interest and an older couple ahead of me were also very uncomfortable by the topic. An employee on her break was eating at the bar area where drinks are given out. In all this last experience was the last straw after a string of bad trips to this Starbucks.
(1)
Greg D.
It's a Starbucks with the added benefits of single occupant restrooms (at times a small line) and a great view of the hustle and bustle of the tourist section combined with hippies and homeless all peacefully coexisting together, some times with some aghast glances amongst noted. Enjoyed soaking up some AC, caffeine and bandwidth here for a while.
(4)
Shan O.
I'm not sure why but there are a couple people that work here who are very rude. I love Starbucks but they can't seem to hire nice baristas here
(2)
Crys A.
I'll admit right now that I'm not the biggest fan of Starbucks or their coffee. I find the latter to be too bitter, like a lot of other people. Nonetheless, I happened to find myself in Boulder the other day and in need of some espresso when I happened upon this Starbucks location. I'm writing a review mainly to say that this is probably the coolest/nicest Starbucks I've ever visited. It was spacious with comfortable seating and large windows for ample people watching, which everybody loves to do while on Pearl Street. I had the toffee mocha and it wasn't too sweet or bitter. I was surprised by the whole experience, and happy I stopped in. Service was spot-on, of course --- it usually is at Starbucks, where everything and everybody is spit polished to a nice shine. I did find it a little absurd, however, to need a security code in order to enter the bathroom. (It's 3-4-5-6-7 for anyone who happens to need to use the loo while there.)
(4)
Elphey I.
This is one of the larger Starbucks in Boulder county - it has to be to handle the busy crowd from Pearl St.. They serve regular Starbucks grub, but in their cooler it is much more fun, Horizon and Odwalla. There is loads of seating, soft chairs and wood ones with tables, outside seating as well, and nice big windows for people watching. A good stop for the old usual Starbucks coffee - but local shops always taste better.
Nick B.
Most consistent Starbucks in boulder; the nail the drinks every time 1st and are efficient. The only downside, and I hate to sound elitist, but there can be a large homeless population inside. I've been there multiple times with people asleep in all the chairs and tables camped out.. No biggie... Always nice baristas too, great attitudes!
(4)Robert M.
This Starbucks was recently renovated. It is great inside, nice and light with plenty of seating. While I prefer The Cup one block down on Pearl St. I find this Starbucks a good option for meeting-up with friends. Clean bathrooms a bonus.
(5)Julie C.
By far the worst customer service I've seen at a Starbucks. Like obviously some store have better service than others but I have never encountered rude service at any store before. I personally didn't receive the bad service but rather was a witness. The girl who took my order was pleasant but half way through my transaction a woman walked up to the counter to asked for the restroom code, the girl making the drinks said very rudely "you get it at the counter when you place an order and pay." The woman who was clearly a customer explained that she had already placed an order and didn't not want to bother the cashier since she was in the middle of helping me. The girl then replied "well go ahead and bother her anyway." It was very off-putting for me since I was in the middle of placing an order. Well I ordered and went to wait for my drink. A man who had a few drinks went up to the bar to tell the barista he still had a drink missing from my order. I really didn't think the way he said it was rude at all but the barista snapped back "I'm working on it." He was clearly taken back and said something like wow no need for the attitude to which the girl got very offended and was like "um I didn't give you attitude, we are just busy" (it really wasn't that busy for Starbucks standards). Then the other barista chimed in that they had "just had like 25 drinks to make." Big freaking whoop. You work at Starbucks that's the job description. What really annoyed me was as someone who has worked many retail jobs in the past, one in a pharmacy with really difficult people, that no matter how rude a customer is (again this guy wasn't even rude) you are never rude back. Customer is king, without the, you don't make money. If you don't like this don't work in retail!!! Seriously disappointed. Can't imagine how someone so rude would ever be hired at a Starbucks store. Also I tried to look for a name tag some could complain about her service but she didn't have one, which I found odd for a Starbucks employee.
(1)Adrienne D.
Kind of insulting to require a code to use the bathroom. I really had to pee and needed to pee before buying my coffee, but they require a code on the receipt in order to unlock the door. For all the thousands of dollars I've spent at Starbucks over the years, to be treated like that is bs. I'm glad I held it a little longer to walk down the street to another coffee shop where they didn't treat me like a criminal in order to use a freaking toilet. Not at all cool.
(1)Scott A.
Perhaps necessary to keep out the local riff-raff, but the snooty waitstaff lives up to certain Boulder stereotypes. Pass on to the next coffee shop.
(1)Brett B.
Will never return to this store. Went in around 8pm with my 2 year old daughter who was clutching herself needing very badly to use the bathroom. Walked to the bathrooms to find that they had a passcode on them. I planned on getting a double shot of espresso. I asked to have the code. She told me that first I would have to purchase something. I explained that I didn't want to purchase anything prior to using the bathroom. I was told I could "have a good night," and the employee pointed to the door. Disgusted, I walked out of the store and will NEVER EVER purchase anything from this store again as a matter of principle.
(1)J R.
Friendly service (a bit aloof but I felt welcome). Nice decor. And ok coffee for a high pice (as usual). What made me dislike this place was that there was only 1 bathroom. After minutes in line I noticed there was a bathroom policy scribbled on a chalk board stating that I needed a secret code to pee, which I had to buy a drink for, just did that..... coffee is a diuretic......so I had to wait again to get this info. After which the barista whom just helped me gave it to me with a snide "I assume you bought a coffee here" comment, really, she just talked to us in great detail. After this and waiting in line again I was finally able to enter the one and ONLY moderately unpleasant smelling and not very clean bathroom, (i.e. Dust, mirror grime, toothpick and TP shrapnel on floor, pube on lid (latter not necessarily due to poor maintenance, but there nonetheless) and stains on floor and walls). Apart from expected the high price v.s. quality of the place it was the added lack of costumer care here that made this a bad memory part of my otherwise pleasant visit to Boulder.
(1)Mel N.
I've only been to this SB a few TIMES, at least this time, when I ask for a tad 'sweetened' and it was right on the dot, yummy. One star taken away because there's literally nowhere to sit, I sat in my truck.
(4)Amy S.
This is by far the WORST Starbucks I've ever been in. I contacted starbucks corporate because the last time I visited this particular location. It took 20 minutes to get a tea because the employees were too busy discussing, and I kid you not, "being racist, but only like, kind of." All the employees were openly discussing their shared interest and an older couple ahead of me were also very uncomfortable by the topic. An employee on her break was eating at the bar area where drinks are given out. In all this last experience was the last straw after a string of bad trips to this Starbucks.
(1)Liz S.
Great Starbucks that is away from the hustle and bustle occuring outside on Pearl Street. Although this Starbucks sits right in the middle of the infamous foot mall, it's large size and quaint interior makes for a nice getaway. The staff is friendly and I never have had to wait longer than 5 minutes for a coffee, no matter how busy they are.
(4)Mary P.
A standard Starbucks. Very efficient and happy baristas. Looks very new inside. Always very clean. The access from pearl isn't the easiest, there isn't a direct light and the parking lot is always a little cramped.
(4)Amanda C.
This Starbucks is a Reserve which means they have more exotic and rare coffee blends. I am addicted to the Spinachfeta wrap.
(4)Greg D.
It's a Starbucks with the added benefits of single occupant restrooms (at times a small line) and a great view of the hustle and bustle of the tourist section combined with hippies and homeless all peacefully coexisting together, some times with some aghast glances amongst noted. Enjoyed soaking up some AC, caffeine and bandwidth here for a while.
(4)Joe M.
I am not a major coffee drinker. I go in for green Iced tea and love it. I also get the hot chocolate. Its a starbucks and its good.
(4)Elphey I.
This is one of the larger Starbucks in Boulder county - it has to be to handle the busy crowd from Pearl St.. They serve regular Starbucks grub, but in their cooler it is much more fun, Horizon and Odwalla. There is loads of seating, soft chairs and wood ones with tables, outside seating as well, and nice big windows for people watching. A good stop for the old usual Starbucks coffee - but local shops always taste better.
(4)Doni N.
No coffee...no workee.... :)
(4)Billy R.
The WalMart of coffee.
(1)Lou P.
I like Starbucks, as a rule. I'm not a fan of this store on the Mall. It seems to always be a mess, with dirty tables and out of sugar. And what's up with the homeless people? This store seems to be an annex of the homeless shelter. You wouldn't bring your kids here, if you know what's good for you. I've not been able to figure out if management isn't capable of cleaning up the store, or someone has convinced Starbucks that this is how they "fit with the community". Don't get it, don't go here much.
(2)Suzie S.
I stopped here on a shopping spree to purchase a gift for my boss. The young man that helped me was so friendly and gave me several samples to try to help me make my decision. I really appreciate the good service. Like most Starbucks, the atmosphere was cozy and inviting place to rest on the mall. Definitely would return to this location
(5)Chaz T.
What can you say - its starbucks. For actual coffee, I prefer one of the other coffee shops on Pearl street. You get a less standardized experience at Trident or Penny Lane or the cafe attached to the Boulder Book store. But over the holidays, I always get one of those fru-fru eggnog lattes
(2)Kate D.
This is a great Starbucks! I go in a few times a week- I love the staff, they are very friendly and genuine. I always get the same drink, the baristas know the drink and they make it better than any other starbucks that I visit. Sometimes I go into the store when I do not even want coffee because I love visiting the store!
(5)Chelsea R.
Friendly staff, smaller location but typical of the area. If you can't find a spot in some of the busier local coffee shops on Pearl Street to get some homework done its good to check here!
(5)Jennifer B.
This Starbucks is directly on Pearl Street and very convenient. After a hot day at the Boulder Farmers Market we found ourselves very parched and in need of a refreshing drink, all hale Starbucks. Two of the three of us had our free drink postcard and opted for some Bucks. Service was friendly and quick and made our bodies thankful for the hydration and the shot layover in a nicely air conditioned room.
(4)Sara M.
Nice store, smelled great, good baristas. Very busy on a Sunday on the Pearl St Mall but the line moved quickly. Flavor on my decaf espresso was perfect.
(4)Dale Z.
On the rare occasions where I find myself on Pearl Street, this Starbucks is typically an obligatory stop on my way. The interior is large and nicely decorated (and cool). Drinks come out quickly. The quality and service here is standard Starbucks.
(4)Shan O.
I'm not sure why but there are a couple people that work here who are very rude. I love Starbucks but they can't seem to hire nice baristas here
(2)Crys A.
I'll admit right now that I'm not the biggest fan of Starbucks or their coffee. I find the latter to be too bitter, like a lot of other people. Nonetheless, I happened to find myself in Boulder the other day and in need of some espresso when I happened upon this Starbucks location. I'm writing a review mainly to say that this is probably the coolest/nicest Starbucks I've ever visited. It was spacious with comfortable seating and large windows for ample people watching, which everybody loves to do while on Pearl Street. I had the toffee mocha and it wasn't too sweet or bitter. I was surprised by the whole experience, and happy I stopped in. Service was spot-on, of course --- it usually is at Starbucks, where everything and everybody is spit polished to a nice shine. I did find it a little absurd, however, to need a security code in order to enter the bathroom. (It's 3-4-5-6-7 for anyone who happens to need to use the loo while there.)
(4)Billy R.
The WalMart of coffee.
(1)J R.
Friendly service (a bit aloof but I felt welcome). Nice decor. And ok coffee for a high pice (as usual). What made me dislike this place was that there was only 1 bathroom. After minutes in line I noticed there was a bathroom policy scribbled on a chalk board stating that I needed a secret code to pee, which I had to buy a drink for, just did that..... coffee is a diuretic......so I had to wait again to get this info. After which the barista whom just helped me gave it to me with a snide "I assume you bought a coffee here" comment, really, she just talked to us in great detail. After this and waiting in line again I was finally able to enter the one and ONLY moderately unpleasant smelling and not very clean bathroom, (i.e. Dust, mirror grime, toothpick and TP shrapnel on floor, pube on lid (latter not necessarily due to poor maintenance, but there nonetheless) and stains on floor and walls). Apart from expected the high price v.s. quality of the place it was the added lack of costumer care here that made this a bad memory part of my otherwise pleasant visit to Boulder.
(1)Julie C.
By far the worst customer service I've seen at a Starbucks. Like obviously some store have better service than others but I have never encountered rude service at any store before. I personally didn't receive the bad service but rather was a witness. The girl who took my order was pleasant but half way through my transaction a woman walked up to the counter to asked for the restroom code, the girl making the drinks said very rudely "you get it at the counter when you place an order and pay." The woman who was clearly a customer explained that she had already placed an order and didn't not want to bother the cashier since she was in the middle of helping me. The girl then replied "well go ahead and bother her anyway." It was very off-putting for me since I was in the middle of placing an order. Well I ordered and went to wait for my drink. A man who had a few drinks went up to the bar to tell the barista he still had a drink missing from my order. I really didn't think the way he said it was rude at all but the barista snapped back "I'm working on it." He was clearly taken back and said something like wow no need for the attitude to which the girl got very offended and was like "um I didn't give you attitude, we are just busy" (it really wasn't that busy for Starbucks standards). Then the other barista chimed in that they had "just had like 25 drinks to make." Big freaking whoop. You work at Starbucks that's the job description. What really annoyed me was as someone who has worked many retail jobs in the past, one in a pharmacy with really difficult people, that no matter how rude a customer is (again this guy wasn't even rude) you are never rude back. Customer is king, without the, you don't make money. If you don't like this don't work in retail!!! Seriously disappointed. Can't imagine how someone so rude would ever be hired at a Starbucks store. Also I tried to look for a name tag some could complain about her service but she didn't have one, which I found odd for a Starbucks employee.
(1)Adrienne D.
Kind of insulting to require a code to use the bathroom. I really had to pee and needed to pee before buying my coffee, but they require a code on the receipt in order to unlock the door. For all the thousands of dollars I've spent at Starbucks over the years, to be treated like that is bs. I'm glad I held it a little longer to walk down the street to another coffee shop where they didn't treat me like a criminal in order to use a freaking toilet. Not at all cool.
(1)Scott A.
Perhaps necessary to keep out the local riff-raff, but the snooty waitstaff lives up to certain Boulder stereotypes. Pass on to the next coffee shop.
(1)Brett B.
Will never return to this store. Went in around 8pm with my 2 year old daughter who was clutching herself needing very badly to use the bathroom. Walked to the bathrooms to find that they had a passcode on them. I planned on getting a double shot of espresso. I asked to have the code. She told me that first I would have to purchase something. I explained that I didn't want to purchase anything prior to using the bathroom. I was told I could "have a good night," and the employee pointed to the door. Disgusted, I walked out of the store and will NEVER EVER purchase anything from this store again as a matter of principle.
(1)Mel N.
I've only been to this SB a few TIMES, at least this time, when I ask for a tad 'sweetened' and it was right on the dot, yummy. One star taken away because there's literally nowhere to sit, I sat in my truck.
(4)Liz S.
Great Starbucks that is away from the hustle and bustle occuring outside on Pearl Street. Although this Starbucks sits right in the middle of the infamous foot mall, it's large size and quaint interior makes for a nice getaway. The staff is friendly and I never have had to wait longer than 5 minutes for a coffee, no matter how busy they are.
(4)Mary P.
A standard Starbucks. Very efficient and happy baristas. Looks very new inside. Always very clean. The access from pearl isn't the easiest, there isn't a direct light and the parking lot is always a little cramped.
(4)Joe M.
I am not a major coffee drinker. I go in for green Iced tea and love it. I also get the hot chocolate. Its a starbucks and its good.
(4)Chelsea R.
Friendly staff, smaller location but typical of the area. If you can't find a spot in some of the busier local coffee shops on Pearl Street to get some homework done its good to check here!
(5)Jennifer B.
This Starbucks is directly on Pearl Street and very convenient. After a hot day at the Boulder Farmers Market we found ourselves very parched and in need of a refreshing drink, all hale Starbucks. Two of the three of us had our free drink postcard and opted for some Bucks. Service was friendly and quick and made our bodies thankful for the hydration and the shot layover in a nicely air conditioned room.
(4)Sara M.
Nice store, smelled great, good baristas. Very busy on a Sunday on the Pearl St Mall but the line moved quickly. Flavor on my decaf espresso was perfect.
(4)Dale Z.
On the rare occasions where I find myself on Pearl Street, this Starbucks is typically an obligatory stop on my way. The interior is large and nicely decorated (and cool). Drinks come out quickly. The quality and service here is standard Starbucks.
(4)Amanda C.
This Starbucks is a Reserve which means they have more exotic and rare coffee blends. I am addicted to the Spinachfeta wrap.
(4)Lou P.
I like Starbucks, as a rule. I'm not a fan of this store on the Mall. It seems to always be a mess, with dirty tables and out of sugar. And what's up with the homeless people? This store seems to be an annex of the homeless shelter. You wouldn't bring your kids here, if you know what's good for you. I've not been able to figure out if management isn't capable of cleaning up the store, or someone has convinced Starbucks that this is how they "fit with the community". Don't get it, don't go here much.
(2)Suzie S.
I stopped here on a shopping spree to purchase a gift for my boss. The young man that helped me was so friendly and gave me several samples to try to help me make my decision. I really appreciate the good service. Like most Starbucks, the atmosphere was cozy and inviting place to rest on the mall. Definitely would return to this location
(5)Chaz T.
What can you say - its starbucks. For actual coffee, I prefer one of the other coffee shops on Pearl street. You get a less standardized experience at Trident or Penny Lane or the cafe attached to the Boulder Book store. But over the holidays, I always get one of those fru-fru eggnog lattes
(2)Kate D.
This is a great Starbucks! I go in a few times a week- I love the staff, they are very friendly and genuine. I always get the same drink, the baristas know the drink and they make it better than any other starbucks that I visit. Sometimes I go into the store when I do not even want coffee because I love visiting the store!
(5)Nick B.
Most consistent Starbucks in boulder; the nail the drinks every time 1st and are efficient. The only downside, and I hate to sound elitist, but there can be a large homeless population inside. I've been there multiple times with people asleep in all the chairs and tables camped out.. No biggie... Always nice baristas too, great attitudes!
(4)Robert M.
This Starbucks was recently renovated. It is great inside, nice and light with plenty of seating. While I prefer The Cup one block down on Pearl St. I find this Starbucks a good option for meeting-up with friends. Clean bathrooms a bonus.
(5)Amy S.
This is by far the WORST Starbucks I've ever been in. I contacted starbucks corporate because the last time I visited this particular location. It took 20 minutes to get a tea because the employees were too busy discussing, and I kid you not, "being racist, but only like, kind of." All the employees were openly discussing their shared interest and an older couple ahead of me were also very uncomfortable by the topic. An employee on her break was eating at the bar area where drinks are given out. In all this last experience was the last straw after a string of bad trips to this Starbucks.
(1)Greg D.
It's a Starbucks with the added benefits of single occupant restrooms (at times a small line) and a great view of the hustle and bustle of the tourist section combined with hippies and homeless all peacefully coexisting together, some times with some aghast glances amongst noted. Enjoyed soaking up some AC, caffeine and bandwidth here for a while.
(4)Shan O.
I'm not sure why but there are a couple people that work here who are very rude. I love Starbucks but they can't seem to hire nice baristas here
(2)Crys A.
I'll admit right now that I'm not the biggest fan of Starbucks or their coffee. I find the latter to be too bitter, like a lot of other people. Nonetheless, I happened to find myself in Boulder the other day and in need of some espresso when I happened upon this Starbucks location. I'm writing a review mainly to say that this is probably the coolest/nicest Starbucks I've ever visited. It was spacious with comfortable seating and large windows for ample people watching, which everybody loves to do while on Pearl Street. I had the toffee mocha and it wasn't too sweet or bitter. I was surprised by the whole experience, and happy I stopped in. Service was spot-on, of course --- it usually is at Starbucks, where everything and everybody is spit polished to a nice shine. I did find it a little absurd, however, to need a security code in order to enter the bathroom. (It's 3-4-5-6-7 for anyone who happens to need to use the loo while there.)
(4)Elphey I.
This is one of the larger Starbucks in Boulder county - it has to be to handle the busy crowd from Pearl St.. They serve regular Starbucks grub, but in their cooler it is much more fun, Horizon and Odwalla. There is loads of seating, soft chairs and wood ones with tables, outside seating as well, and nice big windows for people watching. A good stop for the old usual Starbucks coffee - but local shops always taste better.
(4)Doni N.
No coffee...no workee.... :)
(4)