Food was fresh, made to order, staff was great. What else can you say?! And the mgr even bought my co-worker his lunch! I love this place! Thanks Firehouse Subs! I'll be back soon!
(5)
Chanh S.
I've never heard of this place before but I was excited about checking it out. I was not disappointed either because the food there is pretty amazing! They have tons of bbq/hot sauce for you to try on your own too. I agree with the previous review thought that the service here is really pretty bad. It's run by a bunch of teens so it's to be expected. I recommended grabbing and go...do not eat there unless you want a loud and obnoxious dining experience. So great food, awful service.
(4)
Riza H. C.
Wednesday February 4th 2015. Time was at 19:25hrs ish. This establishment is always busy whenever we came either to dine in or have TO GO orders. I think Hubs favorite sandwiches is becoming to be from this establishments. Furthermore, this establishment is close by where we live. Every single time, he said, can we go here. In addition to that Hubs said, they offer MORE variety as compared to the other Sandwich establishments in town he used to go. Hence to this establishment we went "again". This time around for TO GO ORDERS are : * LARGE Engineer ($8.49) * LARGE Steamer with Wheat Bread ($8.49) * Capt. Sorensen's Datil Pepper Grilled Chicken ($5.89) Our Dinner TO GO with tax was about $24.82. Overall, Hubs like it. But this time around, if I am NOT mistaken, my order of LARGE Engineer, do not contain the Hot Pepper, when we requested for it to be in my order. *SIGH* Maybe they are swamped with the Dinner RUSH Hour. Maybe this is an isolated incident. Nevertheless, they still received 3.5 stars in our books due to the variety that they offer. The service is fast. Perhaps next time, when we return, I would rather have my order, dining in, though I can be torn about this decision. Firehouse Subs (Store #995) -Tower and Salida 3425 North Salida Street, Suite B Aurora, CO 80011 Tel : (303)-371-7827 @40/2015
(4)
Starr L.
Best wishes in maneuvering around in the parking lot. It's always busy during the lunch hours. It's usually packed from 11am-2pm, so expect a little wait. The staff here is super friendly, they call your order by your name, not just a number. One of my favorite parts about this restaurant is the various selections of hot sauces that they offer for you to try. They'll give you cups to pour it into. 10 is really a 10! One big thing, try to eat it fresh, does not taste as good after 30+ minutes of take-out, so try to stay at the restaurant and eat it there. This is speaking from experiencing it two times. The only sad part is the price can be a bit steeper, but it tastes great!
(4)
Sarah S.
This is my first time at Firehouse subs and I am sold. Every sandwich was so well prepared and tasty. I had the New York steamer sub and the girls I was with each had ones that were just as good!
(5)
Brian H.
Clean, friendly and fast service. And most of all my sub was excellent. I had a large meatball which they offer your money back if their meatball sub isn't the best you've ever had. Needless to say I ate every last bite.
(5)
K S.
So, I love Firehouse Subs. I was in the area of this store and stopped by. I ordered a number 5 (turkey bacon) to go and was really looking forward to getting home to eat! Got my sandwich out only to discover there was no turkey!! How do you forget to put in the main ingredient?!?!? Since it was to far to go back, i basically ate a lettuce sandwich with a piece of bacon on it. I didn't realize it was so hard to make a turkey bacon sandwich.
(1)
Hollian W.
Very disappointed about my first experience here, I was looking forward to having a Firehouse near work, but I don't plan on going back. Employees were obnoxious, cussing and complaining about how they couldn't wait to get off work. I gave the cashier my military ID so I could get my discount, she looked at it, then have me my receipt. I asked if they aren't doing the discount anymore and she said I had to be in uniform.. I told her I never heard that before, every other firehouse gives it to me.. But I let it go, it's a nice to have anyway. But what annoys me is she didn't say anything when I presented my ID. What's worse, there were 2 managers at a table near by that did not interject. They were working on reports.. Don't they have an office? Seems strange to sit in the dining room with paperwork spread all over the table. For a new franchise, they really don't seem to care much about customer service and making a good first impression.
(1)
Ryan B.
Subs are pretty good, it's the staff that is lacking. They were rude and unhelpful. The line to order was a bit odd and I guess I was facing the wrong direction. I was cut twice and the cashier saw it and said nothing. When I mentioned it to her she told me I need face west to east in line, not south to north. It made no sense to me but whatever. I asked her why they didnt have a sign telling people which way they wanted them to line up and she said "im not in charge of the line" The staff really needs an attitude adjustment before I even consider coming back. I never came back after this incident, which also happened to be my first time there.
(2)
P M.
I placed a med/large (approx 100 people) catering order with the owner at this location. The food was delivered to my workplace as promised and nothing was overlooked. The owner and one of his employees even set everything up for me! There isn't a delivery fee, but after receiving such excellent service I added a nice tip, which the owner promptly handed over to the employee! This is a class operation. Very clean, fairly priced and great value for the money. If you place a catering order, you can be sure it will be delivered as promised. (Tip: the food boxes feed more than the menu states. Next time, we'll order boxes of sandwiches for 75 people to feed our 100 attendees)
(5)
Kyle M.
the food here is quality but the service really gets to me. the staff always seems overwhelmed and are not very friendly. every other firehouse i have been to the staff greats you at the door and is happy and excited to see you. you barley get a peep out of the staff when you walk in. they are always behind on orders even when there is only 5 people in the building it takes forever to get your food. i expect more from this franchise and hope it turns around at this location.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : No Good for Kids : Yes Good for Groups : No Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Has TV : Yes Drive-Thru : No Caters : Yes
Dan E.
Food was fresh, made to order, staff was great. What else can you say?! And the mgr even bought my co-worker his lunch! I love this place! Thanks Firehouse Subs! I'll be back soon!
(5)Chanh S.
I've never heard of this place before but I was excited about checking it out. I was not disappointed either because the food there is pretty amazing! They have tons of bbq/hot sauce for you to try on your own too. I agree with the previous review thought that the service here is really pretty bad. It's run by a bunch of teens so it's to be expected. I recommended grabbing and go...do not eat there unless you want a loud and obnoxious dining experience. So great food, awful service.
(4)Riza H. C.
Wednesday February 4th 2015. Time was at 19:25hrs ish. This establishment is always busy whenever we came either to dine in or have TO GO orders. I think Hubs favorite sandwiches is becoming to be from this establishments. Furthermore, this establishment is close by where we live. Every single time, he said, can we go here. In addition to that Hubs said, they offer MORE variety as compared to the other Sandwich establishments in town he used to go. Hence to this establishment we went "again". This time around for TO GO ORDERS are : * LARGE Engineer ($8.49) * LARGE Steamer with Wheat Bread ($8.49) * Capt. Sorensen's Datil Pepper Grilled Chicken ($5.89) Our Dinner TO GO with tax was about $24.82. Overall, Hubs like it. But this time around, if I am NOT mistaken, my order of LARGE Engineer, do not contain the Hot Pepper, when we requested for it to be in my order. *SIGH* Maybe they are swamped with the Dinner RUSH Hour. Maybe this is an isolated incident. Nevertheless, they still received 3.5 stars in our books due to the variety that they offer. The service is fast. Perhaps next time, when we return, I would rather have my order, dining in, though I can be torn about this decision. Firehouse Subs (Store #995) -Tower and Salida 3425 North Salida Street, Suite B Aurora, CO 80011 Tel : (303)-371-7827 @40/2015
(4)Starr L.
Best wishes in maneuvering around in the parking lot. It's always busy during the lunch hours. It's usually packed from 11am-2pm, so expect a little wait. The staff here is super friendly, they call your order by your name, not just a number. One of my favorite parts about this restaurant is the various selections of hot sauces that they offer for you to try. They'll give you cups to pour it into. 10 is really a 10! One big thing, try to eat it fresh, does not taste as good after 30+ minutes of take-out, so try to stay at the restaurant and eat it there. This is speaking from experiencing it two times. The only sad part is the price can be a bit steeper, but it tastes great!
(4)Sarah S.
This is my first time at Firehouse subs and I am sold. Every sandwich was so well prepared and tasty. I had the New York steamer sub and the girls I was with each had ones that were just as good!
(5)Brian H.
Clean, friendly and fast service. And most of all my sub was excellent. I had a large meatball which they offer your money back if their meatball sub isn't the best you've ever had. Needless to say I ate every last bite.
(5)K S.
So, I love Firehouse Subs. I was in the area of this store and stopped by. I ordered a number 5 (turkey bacon) to go and was really looking forward to getting home to eat! Got my sandwich out only to discover there was no turkey!! How do you forget to put in the main ingredient?!?!? Since it was to far to go back, i basically ate a lettuce sandwich with a piece of bacon on it. I didn't realize it was so hard to make a turkey bacon sandwich.
(1)Hollian W.
Very disappointed about my first experience here, I was looking forward to having a Firehouse near work, but I don't plan on going back. Employees were obnoxious, cussing and complaining about how they couldn't wait to get off work. I gave the cashier my military ID so I could get my discount, she looked at it, then have me my receipt. I asked if they aren't doing the discount anymore and she said I had to be in uniform.. I told her I never heard that before, every other firehouse gives it to me.. But I let it go, it's a nice to have anyway. But what annoys me is she didn't say anything when I presented my ID. What's worse, there were 2 managers at a table near by that did not interject. They were working on reports.. Don't they have an office? Seems strange to sit in the dining room with paperwork spread all over the table. For a new franchise, they really don't seem to care much about customer service and making a good first impression.
(1)Ryan B.
Subs are pretty good, it's the staff that is lacking. They were rude and unhelpful. The line to order was a bit odd and I guess I was facing the wrong direction. I was cut twice and the cashier saw it and said nothing. When I mentioned it to her she told me I need face west to east in line, not south to north. It made no sense to me but whatever. I asked her why they didnt have a sign telling people which way they wanted them to line up and she said "im not in charge of the line" The staff really needs an attitude adjustment before I even consider coming back. I never came back after this incident, which also happened to be my first time there.
(2)P M.
I placed a med/large (approx 100 people) catering order with the owner at this location. The food was delivered to my workplace as promised and nothing was overlooked. The owner and one of his employees even set everything up for me! There isn't a delivery fee, but after receiving such excellent service I added a nice tip, which the owner promptly handed over to the employee! This is a class operation. Very clean, fairly priced and great value for the money. If you place a catering order, you can be sure it will be delivered as promised. (Tip: the food boxes feed more than the menu states. Next time, we'll order boxes of sandwiches for 75 people to feed our 100 attendees)
(5)Kyle M.
the food here is quality but the service really gets to me. the staff always seems overwhelmed and are not very friendly. every other firehouse i have been to the staff greats you at the door and is happy and excited to see you. you barley get a peep out of the staff when you walk in. they are always behind on orders even when there is only 5 people in the building it takes forever to get your food. i expect more from this franchise and hope it turns around at this location.
(2)